Local Lighthouse Corp

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to close my account with local lighthouse, remove the web site from all local lighthouse servers, remove all links associated with *** removed from the internet, no further monthly charges will be charged, and no cancellation fee will be chargedif it does by July 20th 2015, I will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below.Regards,*** *** Their respond is also same as their business performance They have not satisfy me or refunded their undeserved charges!Thanks
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below
The last time I talked to this company was the day I wrote this complaint. The company has not contacted me to resolve anything. They have not refunded any money for the undelivered services or for the months they charged me after I asked to cancelmy contract was up after months and they continued to charge my Credit Card! Until I get a Full refund from this scam, nothing will be resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.(1) Local Lighthouse contacted me on a Cell Phone registered on the Federal Do Not Call List (2) I repeatedly told them not to call and they continued to do so, (that is the definition of harassment)(3) They have multiple complaints listed on the Revdex.com Website for harassment and robo-calling among other unethical practices.
Regards,
*** ***

Local Lighthouse reached out to the claimantLocal Lighthouse apologized for any confusion or misunderstandingsTHe claimant was very responsiveLocal Lighthouse will cancel the account take the website down and wave the early termination feeWe apologize for any inconvenience this may have
caused and with the claimant the best

Local Lighthouse stands by its previous statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I am pleased I will be placed on a internal block, my phone number is not used for business purposes Please indicate the data source leading to this conclusion so I may address the issue directly with the data provider If no reference to source is made, I can only assume these incidents remain a violation of the federal Do-Not-Call list
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree because the verbal contract I agreed to -and that you do not reference- was what I believed I'd signed not this other contractThis seems to be a repeat issue with Local Lighthouse as I've discovered while investigating your businessI only wish I would have done this investigation before agreeing to anything with your businessI do not consider this resolvedI continue to assert your company took advantage of my trust with the verbal agreement I had with your customer service representative.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not ideal, but will accept it and you can close this
case. I will consider this complaint resolved, simply to never have to deal with them again.Please note that this company enforced a 6-month minimum contract charge even though their rep assured me that if the service did not deliver what was promised, I would NOT be subject to the month contractThis dispute was not resolved before this time period; only after the months was up was the service cancelled, meaning that I was forced to pay for service I did not getThis company is deceptive and the service is horrible, inaccurate and misleadingThey publicized my company as being located in Australia!! And that was only one of the blatant errors made. I'd like this complaint publicized, posted or otherwise disseminated so that others will not be duped by their deceptive sales pitch and nonexistent service
*** ***

Dear Mr***,We have taken a look into your account and forwarded the information over to our accounting departmentThey will be in touch with you ASAP

Complaint ID ***The Local Lighthouse guarantee applies to any account that is not ranking on page one of the search engines for at least one of the clients chosen keywordsThis client was ranking on all three search engines including mobile searchesOur services provide visibility and ranking and these services were renderedClient called in to cancel after the automatic billing date (the 27th)Local Lighthouse terms and conditions state that cancellations are to be requested no later than days prior to the account billing dateThe terms and conditions also state the early cancellation penalty.The client has made clear that she was on page one and also that she agreed to an initial month term. Settlement offer:We will contact the client to cancel the account prematurely with no cancellation feeNo refund will be issued

Local Lighthouse and its representatives respect the privacy of all those they come in contact withOur DO NOT CALL Policy Is strictly enforced and leaves no room for toleranceWe do apologize for any inconvenience this may have caused and will be sure to remove the prospect manually from our
list

Local Lighthouse is not ***Nor do we, as a group, speak for ***, work for ***, or claim to be representatives of *** in any kind of official capacity whatsoeverLocal Lighthouse is an independent third party for *** ***. We are transparent on this matter please see
***Local Lighthouse and its representatives respect the privacy of all those they come in contact withOur DO NOT CALL Policy Is strictly enforced and leaves no room for toleranceWe have looked in to the matter and have found that the claimants phone number is listed under American National InsuranceFor this reason it is not covered by the national do not call registry and FCC regulations do not applyHowever our code of professional conduct requires that if a request is made to be removed from our call list we are to place that number on the company Do Not Call ListOnce again we do apologizeWe will be sure to remove the prospect manuallyIf this number is no longer used *** *** *** we recommend the claimant correct the issue to avoid any other marketing firm from calling

Re: ***After reviewing the account Local Lighthouse has determined the following:Services were rendered to the claimantOur services are based around the organic optimization of a website that we create for themThis is told to all clients at the point of saleIt is also clearly stated in
our service agreements, which the client has signedIn regards to the keywords and placement, we gave the claimant keywords and search phrasesThree of those were chosen by the claimantWe aim to optimizes for all keywords and many times we are successfulWe provide a timeline because we understand the importance of letting our customers know what is going on in the processIn the case of the claimant we did successfully achieve placement for most of the keywords and were in the process of working towards optimizing the other key words. When the claimant expressed that he was not happy with our services due in great part to the conversion we explained that our services are to provide visibility and exposureWe can not promise a return on investment or conversions since that is based on the claimants interactions with the prospects they come into contact with. Local Lighthouse does understand the claimants frustration for this reason we have already issued a refund of $Local Lighthouse has determined that no other refunds will be made to this client due to services being rendered as stated in the terms and conditionsLocal Lighthouse sincerely apologizes that the claimant feels as though we did not fulfill our commitmentWe wish Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. 1. Our company is *** *** *** not an insurance company, and our numbers are on the Do Not Call Registry. 2.We asked LocalLighthouse on five occasions Not to call us. We were told by one Rep they would keep calling until we buy, another Rep said they did not care, and three Reps simply hung up when we asked them to stop calling us. We even called the corporate office, and they refused to put us through to a Manager and eventually hung up on us
Regards,
*** ***

Local Lighthouse is not ***Nor do we, as a group, speak for ***, work for ***, or claim to be representatives of *** in any kind of official capacity whatsoeverLocal Lighthouse is an independent third party for *** *** We are transparent on this matter please see
*** In addition to the transparancy statement the client has signed the service agreement that states who we are what we we provideAt this time we are willing to terminate the agreement with the cancellation fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

The clients account is still activeWe have agreed to make any requested revisions to the websiteWe have attempted to contact the client but have had no responseThe website is considered to be updated per the clients requested revisions

We apologize for this inconvience and we will be reinstating your account with the rest of Septemeber and October free and at the agreed rate of $per month starting in December

*** was contacted and sold on our basic servicesAt point of sale client received emails and a contract with the company Logo and Information.There was no misrepresentation or omission on behalf of any agent.The client requested a refund and payment was returned and the account void.Publicly
claiming that Local Lighthouse as a scam is a very serious accusationLocal Lighthouse is not a scamLocal Lighthouse does provide SEO for *** organic listings There have been many attempts to reach the client with no successLocal Lighthouse wishes the best for the client and hopes that one day the client will give us an opportunity to earn their trust and business