Local Lighthouse Corp

Local Lighthouse, stands by its previous statement. We have manually removed the clients number from our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept their offer to remove me from their call lists as the number in question is not used for business.  I have attempted to edit the source of their mistaken belief that the number is used for business to assist in correcting future errors.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from Local Lighthouse does not address the fact that I have repeatedly asked to terminate the service that does not serve my business well now that I actually see how they work. I was clearly mislead by the salesperson. My "agreeing" to stay with them after complaint was not willful but after a long argument where I was left with no choice but to pay the full amount anyway AND do 90% of the work, ie. rewrite the content they created...And that at the risk of adversely affecting search engine results, which effectively allows them to not be responsible for their end of the deal. That is why I would not sign their second document. By the time this became clear on the phone, and I have tried during long phone calls to clarify, that they would only accept full payment or continuation, I was so upset that I had to stop the conversation. I could not speak with any dignity anymore. In my written complaint I clearly asked for termination without further charge. This is a fair request. If I were like most people, I might be suing for undo stress and damage to my company for misrepresentation. It appears Local Lighthouse continues to be unwilling to hear this. I remain unhappy with the website and unwilling to pay them for work that I end up doing. I have not made more changes because they have already cost me too much time. I regret the day I ever answered the phone to this company. They have already wasted literally hours of my time and I am shaking with anger just writing about it.  Their reply is further proof of their lack of customer consideration. They have the power to fix this situation by ending my "contract" without further charge and removing the content they created from the internet. Everyone would be happier if they did. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Original contents of website has been removed . not satisfied with website they put on [redacted]. They charged money for original website. Their employees [redacted] is responsible. She said it is our property. Then they chared from me for what?

Local Lighthouse and its representatives respect the privacy of all those they come in contact with. Our DO NOT CALL Policy Is strictly enforced and leaves no room for tolerance. Our code of professional conduct requires that if a request is made to be removed from our call list we are to place that...

number on the company Do Not Call List. Once again we do apologize. We will be sure to remove the prospect manually. We will be looking into the agent who spoke with the claimant and address that issue internally.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Paid $199 deposit in Good faith, additionally $99 a month for eight consecutive months from April-November.  Total $991.  I was offered $99 refund.  that is less than 10% of the total "investment".  I choose to not accept this offer at this time. 
Regards,
[redacted]

Local Lighthouse has reached out to the claimant in regards to the complaint filed against the company. Claimant has agreed to move forward with Local Lighthouse. This account is still active and all issues are resolved.

We apologize for any misunderstandings that may have occurred in regards to the payment issues as the $99 refund has already been sent. Your site, including the domain will be completely removed. Again, we're sorry for any headache or inconvenience this may have caused and which you the best of luck in your future marketing endeavors.

Local Lighthouse has made multiple attempts to reach the claimant in regards to the cancellation and refund request. The claimant remains unresponsive. Per company Local Lighthouse will keep both of the claimants accounts active until contact is made. Claimant can contact customer support to resolve...

this matter.

We apologize for this inconvenience the number provided has
been placed on the Do Not Call List, and you will not be receiving any more
phone calls.

Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and sponsored results online....

 Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientLinks to social media business pages we created[redacted] became an active client of Local Lighthouse on 4/1/2015 when he provided the credit card ending in [redacted], and agreed to our terms and conditions.  We build the client’s business “[redacted]” a beautiful six page Search Engine Optimized website for first page placement on a major search engine. Client’s payment declined in May 2015 and [redacted] provided a new credit card. In August of 2015 client submitted extensive revisions to site. All revisions were completed the best of our ability and his monthly payment was cut in half due to the fact we took a little longer on completion because we were not able to do all the requested changes. Our company focuses on Search Engine Optimization and the changes that were requested would affect the rankings and online presence we were trying to receive for the client. After those changes were done in August of 2015 we did not hear from client until March 2016. We assumed everything was up to par for client because he wasn’t requesting and additional changes. In March of 2016 client requested to cancel because he was listed as Antiques and he did not provide that service.  This was not brought up to us back in 2015 to correct when his site first went live and we were doing the extensive revisions otherwise we would have corrected then. DOMAIN:  [redacted]Website has been removed from the network due to account being cancelled therefore is not searchable via search engines at this time.[redacted]+ URL: [redacted]

Hello,This is a message to the Revdex.com to let you know that we had a supervisor reach out to [redacted] yesterday 11/4/15. Even though his account has been cancelled with us since September 2015, we have issued him a refund of $297 and he agreed. He was issued the refund yesterday along with a receipt. Please let me know if there is anything else you need from us. Thank you.

Dear Mr. [redacted],Please provide us with your phone number so we can put you on our do not call list immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The manager was suppose to contact us she didn't until Friday night our secretary asked for her info she stated she would call back in a hour and we haven't heard from her
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Hi, Local Lighthouse never met the terms of their own agreement because they never provided a website based on my onboarding interview. This should make that agreement null & void. It might even be possible to pull up a recorded call, which proves that Local Lighthouse ignored most of my instructions and built a website based on false information they sourced from who knows where. They misrepresented my business and put my liquor license in jeopardy. True, they have lowered my monthly fees, but I was already paying for nothing. Essentially, I was paying for stress caused by the Local Lighthouse, and they wouldn't take down the site or let me speak to a senior manager. I strongly believe that I shouldn't pay them for this scam. If anything, I should be the one compensated by the insane stress they caused my brand new business. There've been other complaints filed, which proves that Local Lighthouse is a horribly run and scammy business. I expect full financial reimbursement from this atrocious company. Please make my remarks about them public! Thank you. ]
Regards,
[redacted]

Local Lighthouse stands by its previous statement.  Additionally the link provided to the Revdex.com link is of another company with a similar name.

We apologize for any inconvenience our marketing campaigns may have caused. Please note that the numbers provided by the claimant  have been placed on our do not call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved. If not, I will have to take further action with the proper authorities and contact my attorney.
Regards,
[redacted]

Local Lighthouse apologizes for any inconvenience caused to the claimant. We have attempted to reach the claimant several times and have been unable to make contact and resolve the issue.  Local Lighthouse can not cancel an account without speaking to the claimant. At this time we ask the the...

claimant respond and cooperate in order for both parties to reach a feasible resolution.

To Whom It May Concern,   Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and...

sponsored results online.   Our customers will find their websites we created for their business on the first page of Google, Yahoo or Bing.   I enclose the following information as evidence of the validity of our services:   ·         Link to the website we created for the client ·         Signed agreement with timeline and pricing ·         Website verification email sent to client   [redacted] became an active client of Local Lighthouse on 5/05/2015 when she signed a six month agreement, provided the credit card ending in 9062, and agreed to our terms and conditions.  Client was under a six month agreement from 5/05/2015 to 10/05/2015 and agreed to pay six months for the service to ensure first page placement.  We build the client’s business “Inviting Interiors” a beautiful six page Search Engine Optimized website for first page placement on Google, Yahoo or Bing. We sent Ms. [redacted] multiple emails, as well as explained during her welcome call that our SEO services target a specific city to ensure the best results from the search engines. We sent Ms. [redacted] an email with the company information she had provided to us during her welcome call to review as well as our contact information in case anything needed to be changed or was incorrect. Our representatives did their best on multiple phone calls to educate Ms. [redacted] on the process of SEO and what we were doing on behalf of her company. The map that Ms. [redacted] is referring to is a Google maps listing that we were able to widen the area in which the listing would be able to be reached to attempt to work with the client’s request. We sincerely apologize that Ms. [redacted] felt like we were not up front with our answers regarding her account however we do adhere to the promises outlined in the agreement we provided Ms. [redacted]. Unfortunately we were never contacted by the client with a request to properly terminate services, and as the account remained unpaid for several months we did close the account and it was referred to a collections agency.   Sincerely, Local Lighthouse Corp (888) 370-8231 Toll Free Customer Service Line Local & Small Business SEO         DOMAIN:  http://www.interiordesignerinblackstonema.com/ Website has been removed from the network therefore is not searchable via search engines.