Local Lighthouse Corp

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Paid $199 deposit in Good faith, additionally $99 a month for eight consecutive months from April-November.  Total $991.  I was offered $99 refund.  that is less than 10% of the total "investment".  I choose to not accept this offer at this time. 
Regards,
[redacted]

Local Lighthouse, stands by its previous statement. We have manually removed the clients number from our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from Local Lighthouse does not address the fact that I have repeatedly asked to terminate the service that does not serve my business well now that I actually see how they work. I was clearly mislead by the salesperson. My "agreeing" to stay with them after complaint was not willful but after a long argument where I was left with no choice but to pay the full amount anyway AND do 90% of the work, ie. rewrite the content they created...And that at the risk of adversely affecting search engine results, which effectively allows them to not be responsible for their end of the deal. That is why I would not sign their second document. By the time this became clear on the phone, and I have tried during long phone calls to clarify, that they would only accept full payment or continuation, I was so upset that I had to stop the conversation. I could not speak with any dignity anymore. In my written complaint I clearly asked for termination without further charge. This is a fair request. If I were like most people, I might be suing for undo stress and damage to my company for misrepresentation. It appears Local Lighthouse continues to be unwilling to hear this. I remain unhappy with the website and unwilling to pay them for work that I end up doing. I have not made more changes because they have already cost me too much time. I regret the day I ever answered the phone to this company. They have already wasted literally hours of my time and I am shaking with anger just writing about it.  Their reply is further proof of their lack of customer consideration. They have the power to fix this situation by ending my "contract" without further charge and removing the content they created from the internet. Everyone would be happier if they did. 
Regards,
[redacted]

Local Lighthouse and its representatives respect the privacy of all those they come in contact with. Our DO NOT CALL Policy Is strictly enforced and leaves no room for tolerance. Our code of professional conduct requires that if a request is made to be removed from our call list we are to place that...

number on the company Do Not Call List. Once again we do apologize. We will be sure to remove the prospect manually. We will be looking into the agent who spoke with the claimant and address that issue internally.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Original contents of website has been removed . not satisfied with website they put on [redacted]. They charged money for original website. Their employees [redacted] is responsible. She said it is our property. Then they chared from me for what?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept their offer to remove me from their call lists as the number in question is not used for business.  I have attempted to edit the source of their mistaken belief that the number is used for business to assist in correcting future errors.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Local Lighthouse has reached out to the claimant in regards to the complaint filed against the company. Claimant has agreed to move forward with Local Lighthouse. This account is still active and all issues are resolved.

Hello,This is a message to the Revdex.com to let you know that we had a supervisor reach out to [redacted] yesterday 11/4/15. Even though his account has been cancelled with us since September 2015, we have issued him a refund of $297 and he agreed. He was issued the refund yesterday along with a receipt. Please let me know if there is anything else you need from us. Thank you.

We apologize for any misunderstandings that may have occurred in regards to the payment issues as the $99 refund has already been sent. Your site, including the domain will be completely removed. Again, we're sorry for any headache or inconvenience this may have caused and which you the best of luck in your future marketing endeavors.

Local Lighthouse has made multiple attempts to reach the claimant in regards to the cancellation and refund request. The claimant remains unresponsive. Per company Local Lighthouse will keep both of the claimants accounts active until contact is made. Claimant can contact customer support to resolve...

this matter.

We apologize for this inconvenience the number provided has
been placed on the Do Not Call List, and you will not be receiving any more
phone calls.

Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and sponsored results online....

 Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientLinks to social media business pages we created[redacted] became an active client of Local Lighthouse on 4/1/2015 when he provided the credit card ending in [redacted], and agreed to our terms and conditions.  We build the client’s business “[redacted]” a beautiful six page Search Engine Optimized website for first page placement on a major search engine. Client’s payment declined in May 2015 and [redacted] provided a new credit card. In August of 2015 client submitted extensive revisions to site. All revisions were completed the best of our ability and his monthly payment was cut in half due to the fact we took a little longer on completion because we were not able to do all the requested changes. Our company focuses on Search Engine Optimization and the changes that were requested would affect the rankings and online presence we were trying to receive for the client. After those changes were done in August of 2015 we did not hear from client until March 2016. We assumed everything was up to par for client because he wasn’t requesting and additional changes. In March of 2016 client requested to cancel because he was listed as Antiques and he did not provide that service.  This was not brought up to us back in 2015 to correct when his site first went live and we were doing the extensive revisions otherwise we would have corrected then. DOMAIN:  [redacted]Website has been removed from the network due to account being cancelled therefore is not searchable via search engines at this time.[redacted]+ URL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The manager was suppose to contact us she didn't until Friday night our secretary asked for her info she stated she would call back in a hour and we haven't heard from her
Regards,
[redacted]

Dear Mr. [redacted],Please provide us with your phone number so we can put you on our do not call list immediately.

Local Lighthouse stands by its previous statement we will remove the claimant from out list. If the claimant would like to provide call records or the name of the agents we would be happy to take a deeper look.

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.LLH is asking that I call them so they can "fix" errors and issues. The request to engage in such activity with LLH is the very issue I am contending. I presented in my original documentation to Revdex.com and in the request for refund letter I sent to LLH how nothing is ever resolved when I call them and that I waste countless hours of my time and energy. Even when things are written verbatim for them to simply copy and paste, this proves to be a task too difficult for the company to get right. I will no longer waste my precious time and energy as a doctor when I need to be attending to my patients and helping them. So, again, the request by LLH is unacceptable. I have provided several attachments to this message that shows 1) an email log of correspondence and my countless attempts with them regarding fixing everything over the phone, 2) writing a lengthy message verbatim what to type as content for my website, 3) a formal request for refund and 4) one image illustrating the grammatical errors (the correct text was supposed to read "Check out our [redacted]." They wrote, "Check our our [redacted]." This is just one of many, many errors made at a basic level. I was also told by [redacted] over the phone within the past week that she could keep the website live even after the six months were up. I said great, can I get that in writing? Then she came back on the phone and revoked her previous statement that they would keep the website live. There is no sense or use in speaking with these people. I would really appreciate some active assistance is getting a full refund, please.  
Regards,
Dr. [redacted]

This complaint has been resolved. The account is now cancelled per clients request

We apologize for any inconvenience our marketing campaigns may have caused. Please note that the numbers provided by the claimant  have been placed on our do not call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Hi, Local Lighthouse never met the terms of their own agreement because they never provided a website based on my onboarding interview. This should make that agreement null & void. It might even be possible to pull up a recorded call, which proves that Local Lighthouse ignored most of my instructions and built a website based on false information they sourced from who knows where. They misrepresented my business and put my liquor license in jeopardy. True, they have lowered my monthly fees, but I was already paying for nothing. Essentially, I was paying for stress caused by the Local Lighthouse, and they wouldn't take down the site or let me speak to a senior manager. I strongly believe that I shouldn't pay them for this scam. If anything, I should be the one compensated by the insane stress they caused my brand new business. There've been other complaints filed, which proves that Local Lighthouse is a horribly run and scammy business. I expect full financial reimbursement from this atrocious company. Please make my remarks about them public! Thank you. ]
Regards,
[redacted]

Account is cancelled, we have waived the early termination fee and refunded the initial fee of $199.