Local Lighthouse Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You cold call people.You Hard Pressure, Hard Sell them your "services"You tell of 85% retention rate, I can only imagine that is NOT truthful When attempted to cancel, we had to jump through too many hoops and people at different levels of mgt to try to get us to stay on SCAM! This happened to me twice Many minutes wasted over the phone and money.
Regards,
*** ***

Local Lighthouse and its representatives respect the privacy of all those they come in contact withOur DO NOT CALL Policy Is strictly enforced and leaves no room for toleranceWe have reviewed this matter and have found record of calls to the claimants numberAfter the call review we have
determined that because the claimant did not request to be placed on our Do Not Call list we did not add himWe do apologize for any inconvenience this may have caused and will be sure to remove the prospect manually from our listWe can not assist with the claims of the claimants clients being called without the corresponding phone numbersLocal SEO is a competitive industry we apologize that the claimant believes he is losing business because of usFurthermore, Local Lighthouse dials within guidelines and is not in breach of any policy, more specifically Local Lighthouse is not in violation of any *** policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
How come even tho I respond hey keep closing this case The a manger from local light house has still not reached out as promised What should or can I do Thank you ,*** *** ** ** *** *** ** ***C:*** or ***Local:***
Regards,
*** ***

As previously stated the account was terminated in March We stand by our original response

We apologize and have cancelled out the account and are waiving the early termination fee

*** ***,I'm sorry you are not satisfied with what our accounting department has offered youAt this point there is only so much we can doWe fulfilled our side of the bargainWe got you ranking on the first pages of the search engines for at least keywords. Unfortunately we cannot guarantee you phone calls or new clients. Our guarantee is getting you on the first pages of the search engines

To Whom It May Concern,Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and...

sponsored results online.   Our customers will find their websites we created for their business on the first page of [redacted], [redacted] or [redacted].I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientSigned agreement with timeline and pricingA copy of our terms and conditions stating we require phone verification for cancellation[redacted] became an active client of Local Lighthouse on 04/29/2014 when he signed a six month agreement, provided the credit card ending in 8360, and agreed to our terms and conditions.  Client was under a six month agreement from 04/29/2014 to 10/29/2014 and agreed to pay six months for the service to ensure first page placement.  We built the client’s business “[redacted] Laboratory Inc” a beautiful six page Search Engine Optimized website for first page placement on [redacted], [redacted] or [redacted]. We apologize for any inconvenience Mr. [redacted] has endured regarding attempting cancellation, but we do not have record of a cancellation request by mail at this time. According to our terms and conditions, we require a phone call by our client to cancel an account in an attempt at gathering customer feedback so we may better our product and services, as well as to provide our clients with any options that we have available to continue working with them. We strive to provide our clients with the best services and appreciate the opportunity to provide solutions for issues our clients may be having regarding services or answers for any confusion or questions that may have arised. We sincerely apologize for any inconvenience Mr. [redacted] may have experienced; however we are making every attempt to resolve our client’s concerns and provide him with a beneficial marketing service.Sincerely, Local Lighthouse Corp(888) 370-8231 Toll Free Customer Service LineLocal & Small Business SEODOMAIN:  http://www.radonreductionellicottcity.com/A complete copy of Local Lighthouse Terms and Conditions can be found here: http://www.locallighthouse.com/terms/3. CANCELLATION: The periodic Local Lighthouse fee is valid from the period starting on the billing date and continues through the periodic anniversary date (30 Days). Upon the fulfillment of the USER Agreement with Local Lighthouse, if USER wishes to terminate service more than 15 days prior to the next anniversary billing date, the next monthly fee will not be charged. If USER requests to terminate service within 15 days of the next anniversary billing date, then USER agrees to pay the charge due on the next billing date. When cancelling service with Local Lighthouse, USER must call in and receive a cancellation confirmation number 15 days prior to USER’s anniversary billing date before service can be terminated. USER agrees that any charges incurred prior to cancellation are valid. Upon cancellation, Local Lighthouse will keep the website online and active for 7 days or until repurposing, whichever is sooner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company's response does not seem to understand the violations of FTC (not FCC, who regulates other aspects of wireless and other telephone service) regulations, and the TCPA, and by its response, seems to feel it's ok to use robocalling and recorded messages.  The company is also acting in violation of the [redacted] Telephone Privacy Act by failing to immediately identify itself promptly call is answered.  In order to resolve this complaint, the company must agree to cease and desist use of pre-recorded messages and robo calls in violation of the TCPA, and for calls to [redacted], must immediately identify itself by company name promptly upon the target's answering the phone, in compliance with the [redacted] Telephone Privacy Act.
Regards,
[redacted]

Local Lighthouse has reached out to the claimant directly to resolve the matter. Both parties have reached an agreement that is satisfactory. The account is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Customer service staff called me 10x emails..............threatening me that I had signed a 6 month contract..I never signed anything. It was agreed that I would try there program for a month and if I got favourable results I would continue. I decided not to continue and they would not return my money so I contacted my Bank and they did a chargeback on the $199.00 dollar fee they charged.  Then I started getting many phone calls and emails from them saying I could not get out of the contract and I had agreed to 6 months and to get out of it or cancel I had to pay $450.00 dollars. I never agreed to this. They then said they would damage my credit if I did not pay. They have been hassling me for another credit card to pay the moneys. They use intimidation hassling and bullying. This company should be shut down. Hopefully, they will leace me alone or I will have to get an attorney.Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

From: [redacted]Date: Tue, May 26, 2015 at 2:35 PMSubject: Complaint # [redacted]To: [redacted]Client refused any contact from our company. We have made many attempts to resolve the issue client has been non responsive....

Local Lighthouse is not [redacted]. Nor do we, as a group, speak for [redacted], work for [redacted], or claim to be representatives of [redacted] in any kind of official capacity whatsoever. Local Lighthouse is an independent third party for [redacted].  We are transparent on this matter please see...

[redacted]Local Lighthouse and its representatives respect the privacy of all those they come in contact with. Our DO NOT CALL Policy Is strictly enforced and leaves no room for tolerance. We have reviewed this matter and have found no record of calls to the claimants number. The accusations made against Local Lighthouse are severe and damaging to our reputation. We ask that the Revdex.com collect proof if the above claim to better resolve this matter.

Revdex.com:
My biggest complaint as I move on is that I requested that...

[redacted], the rude and condescending rep that I wored with call me to apologize for her words.  While the company has refunded half of my money, I really wish she'd just take responsibility for her words and apologize for her rudeness.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Regards,
[redacted]

This account was cancelled and an email was sent out with verification on July 1, 2015

I have been issued a full refund by local lighthouse corp.Complain ID [redacted]-- [redacted]

To Whom It May Concern,We apologize for any inconvenience the website we created for our client may have caused, however we feel that our initial response adequately explained our position on this matter. We responded to multiple requests to make changes to the website in question, and repeatedly notified our client when they were completed, asking if any additional changes needed to be made. Our client was given the opportunity to speak with all available tiers of representatives, including a senior supervisor, who authorized a refund and substantial billing reduction on her account. We remained in compliance with our original contract (included in our previous reply) throughout the campaign and made every attempt to reconcile with our client and provide a useful marketing solution for her small business. For this reason, we must respectfully decline the request to issue a full refund on the account.

Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and sponsored results online....

  Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientRanking report of website ranking on the first pagesLinks to social media business pages we createdSigned agreement with timeline and pricing[redacted] became an active client of Local Lighthouse on 7/3/2015 when she signed a six month agreement, provided the credit card ending in [redacted], and agreed to our terms and conditions.  Client was under a six month agreement from 7/3/2015 to 12/3/2015 and agreed to pay six months for the service to ensure first page placement.  We build the client’s business “[redacted]” a beautiful six page Search Engine Optimized website for first page placement on a major search engine.On February the first we received a cancellation request from [redacted], citing the reason as no return on investment and a misunderstanding concerning which website we were providing SEO services for. Ms. [redacted] expressed to our representative that she thought we were going to optimize her original business website, which we did not create, however that is not included in our services. We were contacted regarding a billing error at the end of March, however Ms. [redacted] charged back the payments in question with her bank, preventing us from issuing a refund. We apologize for any inconvenience this may have caused, however once a chargeback is filed, the matter gets taken up with the client’s bank. Sincerely, Local Lighthouse Corp[redacted] Toll Free Customer Service LineLocal & Small Business SEO

Hi [redacted],We apologize for the confusion that was communicated and we hope we can clear this up.  Attached is the exact copy of your contract. Please note that the contract states the $199 is for 6 months, not one year.  Because you had agreed to this commitment, if you decide to cancel, we...

do unfortunately have to charge you a cancellation fee (which is where the extra charge has come in). This information is also located on the contract you signed under terms and also here: [redacted] under cancellation. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.If additional calls are received, I will submit another case.  If the FTC looks into this company's records, they would likely find violations of the robocall laws, especially as related to mobile telephones.   My phone records are not complete enough to link the calls to this company, which I assume varies its phone number to elude detection.   
Regards,
[redacted]