Local Lighthouse Corp

Local Lighthouse apologizes for any inconveniences the claimant may be experiencing.  Emails have been sent out due to a system error. We will be happy to comply with the claimants request. Local Lighthouse practices the highest of ethical and business standards, we assure the claimant that...

unless authorized to do so no account has been created on behalf of the claimant or their business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is obviously NOT checking the national Do Not Call list prior to sending illegal robocalls to businesses and individuals, attempting to deceive them into "claiming" a listing.  They have called me on multiple occasions, despite my having asked them to stop, and despite being on the Do Not Call list.  Manually removing one number from this list will do nothing to protect other individuals who have been targeted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Despite their claim of only calling me once, I have been called over a dozen times in the past 2 moths from this company.In just the last 2 weeks, I received the following calls from this company:from [redacted] on August 28th at 2:44 p.m.from [redacted] on August 24th at 10:11 a.m.from [redacted] on August 17th at 10:54 a.m.I can provide a complete list of all the calls if desired.
They are clearly lying, and manipulating the Revdex.com system by responding quickly with false information.  I will be satisfied with my complaint when the company stops robocalling unsolicited phone numbers that they unlawfully mine from the Whois domain records.
Regards,
[redacted]

We apologize for any inconvenience we may have caused you, we will be having a manager give you a call to go over your account with you.

Local Lighthouse and its representatives respect the privacy of all those they come in contact with. Our DO NOT CALL Policy Is strictly enforced and leaves no room for tolerance. Our code of professional conduct requires that if a request is made to be removed from our call list we are to place...

that number on the company Do Not Call List. Once again we do apologize. We will be sure to remove the prospect manually.

Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and sponsored results online....

 Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientRanking report of website ranking on the first pagesLinks to social media business pages we createdSettled refund receipts[redacted] became an active client of Local Lighthouse on 8/26/2014 when he provided the credit card ending in [redacted], and agreed to our terms and conditions.  We build the client’s business “[redacted]” a beautiful six page Search Engine Optimized website for first page placement on a major search engine. The client requested the site files for himself to take to an additional provider for hosting. The site files were provided to client however our templates are not able to be provided. When client tried to use a different hosting company the site will not look 100% the same as the site we created due to this. The client seemed frustrated with this and we offered to continue to host the clients’ site at our hosting rate that way the client site will look the same. Client did not want to continue to work with us, so we refunded client the last 4 months of service with us out of good faith and the frustration he received. We would love to continue to work with the client and host the site, and our offer will still remain open to host for him. Below you will also see the rankings that his site has even after being cancelled for multiple months. DOMAIN: [redacted] (PAGE 1):[redacted] (PAGE 1):[redacted] (PAGE 1):[redacted]+ URL: [redacted] BUSINESS URL: [redacted]

We apologize the account is now cancelled per clients request.  After further review it has been determined that no refund will be issued.

From* [redacted] [redacted]Date: Tue, May 26, 2015 at 2:34 PMSubject: Complaint # [redacted]To: [redacted]The issue was resolved all changes have been made per the clients request.

Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and sponsored results online....

  Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientRanking report of website ranking on the first pagesLinks to social media business pages we createdSigned agreement with timeline and pricingDated email of original site live notification[redacted] became an active client of Local Lighthouse on 7/9/2015 when he signed a six month agreement, provided the credit card ending in 6523, and agreed to our terms and conditions.  Client was under a six month agreement from 7/9/2015 to 12/9/2015 and agreed to pay six months for the service to ensure first page placement.  We build the client’s business “[redacted]” a beautiful six page Search Engine Optimized website for first page placement on a major search engine.On July 18, 2015 we sent an email notification including Mr. [redacted]’s website link and information about the website going live and multiple ways to contact us if any changes were needed. We did not receive a response from Mr. [redacted] after multiple additional site live emails were sent and continued with the optimization of his website in order to achieve placement on the search engines. Our next attempt at contact with Mr. [redacted] was in October of 2015, when our billing department began to reach out to Mr. [redacted] to inform him that his monthly payment had declined and resolve any questions or concerns he had at that time. Unfortunately, we were not able to establish contact with Mr. [redacted] after repeated attempts lasting until January 13, 2016, when the account was cancelled for nonpayment. In compliance with the contract signed by Mr. [redacted], we sent the remaining contracted balance on the account to a collections agency. We apologize for any inconvenience this may have caused, however we did make multiple and lengthy attempts at reaching Mr. [redacted] in order to resolve the balance on his account and continue providing his web marketing services. Sincerely, Sincerely, Local Lighthouse Corp[redacted] Toll Free Customer Service LineLocal & Small Business SEO

After carefull review Local Lighthouse stands by is  previous statement. No refund will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once again, I dispute this. The verbal agreement was what I went on. I'm 79 years old and can only imagine that I did not see any other part of the contract on my screen as I have to enlarge everything. Local Lighthouse uses deceptive sales practices to lure customers into this contract (which I may have signed but only because I was led to believe it was the agreement I consented to on the phone with the representative). I am sure this has happened before to multiple people, and as a senior citizen, I feel my age group is likely targeted. Local Lighthouse should be ashamed. 
Regards,
[redacted]

We have given you a phone call today, and unfortunatly were unable to reach you. We discuess with you yesterday that we are unable to give you a refund, as we spoke to you after your cancellation email and you agreed to continue. We have cancelled your account effective 9/30/2012, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please provide a link to the prerecorded message(s) a call recipient hears when contacted by the company prior to prompting system to speak to a live operator.  Is company stating they cannot verify phone numbers called from historical logs?
Regards,
[redacted]

Hello [redacted] [redacted],I'm sorry to hear you've had nothing but trouble with our LLH team. Clearly that is not how we do business and I apologize we put a bad taste in your mouth. At this point I will have a different supervisor with more experience contact you ASAP to get this issue...

resolved. This person will be dedicated to work with you. Thank you for your feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If the provider can provide what they are offering, then I will gladly accept their offer.  I would like them to provide what the following:"I would be happy to send the Revdex.com a transcript of the call in which our agent was more than professional while the claimant was verbally abusive."
Regards,
[redacted]

Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and sponsored results online....

  Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientRanking report of website ranking on the first pages[redacted] became an active client of Local Lighthouse on 10/13/2015 when she provided the credit card ending in [redacted], and agreed to our terms and conditions.  We build the client’s business “[redacted]” a beautiful six page Search Engine Optimized website for first page placement on a major search engine. Client is currently an active paying client. All website corrections that were requested have been completed as of today’s date. Client received free time and billing was lowered $60 on the account due to changes requested and frustration client received at the time of change request. We have not spoken to client since Feb 2016 and to our knowledge all corrections have been made and she was compensated with the free time and large discount on her billing. We wish the client will contact us if she has further changes she would like to correct. DOMAIN: [redacted] (PAGE 1):Best top priority [redacted] in [redacted] in [redacted] in [redacted]YAHOO (PAGE 1):Best top priority [redacted] in [redacted] in [redacted] in [redacted]BING (PAGE 1):Best top priority [redacted] in [redacted] in [redacted]Corrected [redacted] in [redacted] URL: [redacted]+ URL: [redacted] BUSINESS URL:

Mr. [redacted],We apologize and do not
condone this behavior; the appropriate parties will be addressed regarding this
matter. The phone number you listed will be placed on our Do Not Call list immediately.  
Thank you

Local Lighthouse is not [redacted]. Nor do we, as a group, speak for [redacted], work for [redacted], or claim to be representatives of [redacted] in any kind of official capacity whatsoever. Local Lighthouse is an independent third party for [redacted].  We are transparent on this matter please see...

[redacted] The claimant was aware that she was working with Local Lighthouse. That was specified in the initial 6 month agreement.  It is also reflective on the claimants billing. The claimants website [redacted] is currently ranking on the first page as promised.  Our service is to provide visibility to our clients businesses, not to bring customers in.  Additionally this claimant has submitted a variety of revisions all of which have been made. We have not received unsatisfactory replies from the claimant. Due to the fact that services were rendered Local Lighthouse  does not see a refund as fit. We will agree to cancel the contract without the early cancellation fee.

This complaint has been resolved the account is not cancelled per clients request.

For this account the client is absolutely right changes were not made to the website and this was communicated to the client. It was explained to several times that Local Lighthouse would not make changes to the website until the service agreement was signed. The client neglected to sign the...

agreement which granted rights to make such changes. We attempted to fulfill on the promises that we made but were unable to move forward because of the agreement.