Local Lighthouse Corp

We apologize for any misunderstandings that may have occurred in regards to the payment issues as the $refund has already been sentYour site, including the domain will be completely removedAgain, we're sorry for any headache or inconvenience this may have caused and which you the best of luck in your future marketing endeavors

Local Lighthouse and its representatives respect the privacy of all those they come in contact withOur DO NOT CALL Policy Is strictly enforced and leaves no room for toleranceOur code of professional conduct requires that if a request is made to be removed from our call list we are to place that number on the company Do Not Call ListOnce again we do apologizeWe will be sure to remove the prospect manuallyWe will be looking into the agent who spoke with the claimant and address that issue internally

We apologize for the inconvience this has caused, your number has been placed on our Do Not Call List and you will no longer be receiving phone calls from usThe rep you spoke to was refering that other SEO companies could be calling you, to have them stop calling you would need to go through them Also when searching your phone number online, it is listed as a business phone number, which is why we calledAgain we apologize, and you will not be recieving another phone call from us

Hi ***,We apologize for the confusion that was communicated and we hope we can clear this up Attached is the exact copy of your contractPlease note that the contract states the $is for months, not one year Because you had agreed to this commitment, if you decide to cancel, we do unfortunately have to charge you a cancellation fee (which is where the extra charge has come in)This information is also located on the contract you signed under terms and also here: [redacted] under cancellationThank you

I have been issued a full refund by local lighthouse corp.Complain ID [redacted] -- [redacted]

Local Lighthouse has made multiple attempts to reach the claimant in regards to the cancellation and refund requestThe claimant remains unresponsivePer company Local Lighthouse will keep both of the claimants accounts active until contact is madeClaimant can contact customer support to resolve this matter

This complaint has been addressedWe were unable to reach the client concerning any refund optionsClient can contact [redacted] to further discuss any refund

From: [redacted] [redacted] Date: Tue, May 26, at 2:PMSubject: Complaint # [redacted] To: [redacted] This issue has been resolved and the client has received full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Hi, Local Lighthouse never met the terms of their own agreement because they never provided a website based on my onboarding interviewThis should make that agreement null & voidIt might even be possible to pull up a recorded call, which proves that Local Lighthouse ignored most of my instructions and built a website based on information they sourced from who knows whereThey misrepresented my business and put my liquor license in jeopardyTrue, they have lowered my monthly fees, but I was already paying for nothingEssentially, I was paying for stress caused by the Local Lighthouse, and they wouldn't take down the site or let me speak to a senior managerI strongly believe that I shouldn't pay them for this scamIf anything, I should be the one compensated by the insane stress they caused my brand new businessThere've been other complaints filed, which proves that Local Lighthouse is a horribly run and scammy businessI expect full financial reimbursement from this atrocious companyPlease make my remarks about them public! Thank you] Regards, [redacted]

We have called client and resolved over the phone, we have made revisions to the website we created to attract more clientsWe also apologize for any inconvenience we may have caused you, any other issues that come up please call our Customer Service line at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.If additional calls are received, I will submit another case If the FTC looks into this company's records, they would likely find violations of the robocall laws, especially as related to mobile telephones My phone records are not complete enough to link the calls to this company, which I assume varies its phone number to elude detection Regards, [redacted]

we apologize that the claimant is not happy with our response however we have reviewed the account and issued the refund that we saw nessesary at this time local Lighthouse stands by its previous statement

Local Lighthouse has reached out to the client to make any amends necessaryThe client will not be charged an early termination feeLocal Lighthouse and the client have resolved this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to clarify that the "satsifaction" part of the resolution was that the business and I have verbally severed the relationship, and we will not be charged two more times We came to that conclusion after listening to the business's non-negotiable options, without consideration of our request for a 50/resolution We were forced to forfeit all monies paid and are "satisfied" that they agreed to cancel the rest of the contract with no further charges We have learned an expensive lesson in giving credence to the sales tactics of some companies Regards, [redacted]

Local Lighthouse has reached out to the claimantLocal Lighthouse explained that there was no deception when signing upThere was a misunderstanding as to what terms the claimant would be ranking forsince the claimant was ranking on the first pageThe claimant understood and Local Lighthouse has apologized for any inconvenience this ,may have causedthe account has been closed and the claimant was issued a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the contract I "agreed to pay six months for the service to ensure first page placement" which I never received I expect a refund as Local Lighthouse was in breach of contract Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If the provider can provide what they are offering, then I will gladly accept their offer I would like them to provide what the following:"I would be happy to send the Revdex.com a transcript of the call in which our agent was more than professional while the claimant was verbally abusive." Regards, [redacted]

We have given you a phone call today, and unfortunatly were unable to reach youWe discuess with you yesterday that we are unable to give you a refund, as we spoke to you after your cancellation email and you agreed to continueWe have cancelled your account effective 9/30/2012, thank you

Local Lighthouse will agree to cancel the account and wave the early termination fee

We take these matters very seriouslyWe respect the privacy of everyone we come into contact withOur Do Not Call policy is strictly enforced and leaves no room for toleranceHowever, we have no record or recollection of any customer experience fitting the claimant's description, nor can we verify anything about the claimant's identity from the phone number provided The photo provided to the Revdex.com is of our office in OrangeAdditionally Local Lighthouse conducts all business with the highest of ethical, moral and business standardsIf the claimant truly believes we are falsely advertising on our website we would appreciate additional details so that we can better resolve this matter