Local Lighthouse Corp

Our company is in the business of providing Search Engine Optimization (SEO) Local Lighthouse assists local and small business owners to improve overall online presence We offer a full suite of services to place business in local maps, organic search and sponsored results online Our goal is to achieve superior online presence on major search engines.I enclose the following information as evidence of the validity of our services:Link to the website we created for the clientRanking report of website ranking on the first pagesLinks to social media business pages we createdSigned agreement with timeline and pricing [redacted] became an active client of Local Lighthouse on 7/3/when she signed a six month agreement, provided the credit card ending in ***, and agreed to our terms and conditions Client was under a six month agreement from 7/3/to 12/3/and agreed to pay six months for the service to ensure first page placement We build the client’s business “ [redacted] ” a beautiful six page Search Engine Optimized website for first page placement on a major search engine.On February the first we received a cancellation request from [redacted] , citing the reason as no return on investment and a misunderstanding concerning which website we were providing SEO services forMs [redacted] expressed to our representative that she thought we were going to optimize her original business website, which we did not create, however that is not included in our servicesWe were contacted regarding a billing error at the end of March, however Ms [redacted] charged back the payments in question with her bank, preventing us from issuing a refundWe apologize for any inconvenience this may have caused, however once a chargeback is filed, the matter gets taken up with the client’s bankSincerely, Local Lighthouse Corp [redacted] Toll Free Customer Service LineLocal & Small Business SEO

Mr***, When you initially signed up with us we had phone call conversation gathering information you would like to see on your new website, you gave us three services, a slogan, target city, call to action and your existing websiteWe do our best based off the information given to create content and design appealing to you; after the website is completed you can make revisions you would like In regards to first page placement, you are on the first page for the keywords we are optimizing you for, we can send you an email with that information directly We have never once tried to trick you into anything, you signed the month agreement (I have attached for you to see) that we sent to you that states everything we are doing for youWe apologize that you feel "tricked", that was never our intention and we do everything in our power to indicate exactly what we are doing for your business Thank you,Local Lighthouse

We apologize for the misunderstanding, we gave you a phone call today to discuss your optionsWe have waived the Early Termination Fee and cancelled out your account effective today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

After reviewing the account Local Lighthouse has determined that due to error we will honor the claimants request and refund a $paymentThe account has been canceled and no early cancellation fee will be assessed This complaint is now closed

Local Lighthouse apologizes for any inconvenienceWe are looking into the matter and if the claims are correct proper measures will be take to insure that this does not happen againRegardless of the outcome of our internal investigation we will be manually adding the claimants telephone number to our Do Not Call list

Local Lighthouse, has reached out to the claimant and has resolved the issueThere was a breach in communication between what services we offer and what the claimant expectedLocal Lighthouse and the claimant have agreed that this may not be the best service for the claimantA refund has been issued and the account has been closed

From* [redacted] [redacted] Date: Tue, May 26, at 2:PMSubject: Complaint # [redacted] To: [redacted] The issue was resolved all changes have been made per the clients request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My apologies for the mistake there seems to be a lot of this going on in the California area [redacted] Above is the correct site with the very similar responses for LocalLighthouse.comBoth sites were based out of California not far from each otherThey both use the same tactics on stating they are with [redacted] in an automated message which then shortly after transfers you to a representativeThis is advertisement at its finest and I will not stand for this and will not accept anything less then a refund from this company for the last month of "service"If they would like to stand by their word then the media will be my next coarse of actionI would also like to note that a confirmation email still has yet to be sent for the cancelation of local lighthouses "services"I would really appreciate it to know that these "services" have been cancelled and I will not be charged in the futureIt seems that this may be another task that this company is unable to complete Regards, [redacted] ***

Dear Ms***,A client services representative will be in contact with you today to resolve this matterThank you for your patience

Local Lighthouse has reached out to the claimant and has resolved this matterThe claimant was already a cancelled account, we explained our service specifics and claimant understoodLocal Lighthouse agreed to refund the claimant in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDespite their claim of only calling me once, I have been called over a dozen times in the past moths from this company.In just the last weeks, I received the following calls from this company:from [redacted] on August 28th at 2:p.m.from [redacted] on August 24th at 10:a.m.from [redacted] on August 17th at 10:a.m.I can provide a complete list of all the calls if desired They are clearly lying, and manipulating the Revdex.com system by responding quickly with information I will be satisfied with my complaint when the company stops robocalling unsolicited phone numbers that they unlawfully mine from the Whois domain records Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Original contents of website has been removed not satisfied with website they put on [redacted] They charged money for original websiteTheir employees [redacted] is responsibleShe said it is our propertyThen they chared from me for what?

Hello ***,Thank you for reaching out to us in regards to your [redacted] page. The [redacted] page provided to link to the websites we created ( [redacted] /) was created prior to contracting services with Local Lighthouse. To reclaim administrative... rights to your page, you will have to contact your previous employee or [redacted] . We apologize for any inconvenience this may cause.

Complaint has been addressed and resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey have offered to waive the early termination fee of $ Regards, [redacted]

FCC regulations do not apply to phone numbers used for business purposesThe information requested by the claimant has been included, Local Lighthouse has not broken any law by contacting the claimantAs stated in the previous reply we are to place that number on the company Do Not Call ListOnce again we do apologize for any inconvenience

We apologize for this inconvenience, and will be giving you a call to further discuss your account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business is obviously NOT checking the national Do Not Call list prior to sending illegal robocalls to businesses and individuals, attempting to deceive them into "claiming" a listing They have called me on multiple occasions, despite my having asked them to stop, and despite being on the Do Not Call list Manually removing one number from this list will do nothing to protect other individuals who have been targeted Regards, [redacted] ***

Local Lighthouse is not [redacted] Nor do we, as a group, speak for [redacted] , work for [redacted] , or claim to be representatives of [redacted] in any kind of official capacity whatsoeverLocal Lighthouse is an independent third party for [redacted] We are transparent on this matter please see [redacted] Local Lighthouse and its representatives respect the privacy of all those they come in contact withOur DO NOT CALL Policy Is strictly enforced and leaves no room for toleranceWe will look into the matter to ensure all agents are in complianceOur code of professional conduct requires that if a request is made to be removed from our call list we are to place that number on the company Do Not Call ListOnce again we do apologizeWe will be sure to remove the prospect manuallyWe apologize for any inconvenience this may have caused