Longwood Industries, Inc a/d/b/a OnceDriven.com

Ms*** was eligible for a refund if her vehicle sold by any other
means within the first days of listing with Once Driven. She is
ineligible for a refund due to her vehicle not selling by other means
within the specified time frame. Per the Once Driven refund agreement, Once
Driven
will continue to market Ms***'s vehicle until it is sold. If Ms*** can send proof of the sale of her vehicle within the first days of listing with Once Driven, we will be happy to issue a refund per the refund guarantee.I have attached a copy of the Once Driven refund policy below for Mr*** to review.***Sincerely,*** ***Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed this action and I consider this complaint resolved
Regards,
*** ***

After a number history search, Once Driven has no records of any contact being made to, or received from the phone number provided by Mr*** in his complaint. If there is another phone number that Mr*** was contacted on, I will be glad to research that phone number as well.Sincerely,***
***Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proof you have to prove Once Driven refund the money is a Credit Card software instead of Bank. Where is Once Driven bank proof of transfer? Every company has their bank proof for transfer. Once Driven never provide any information about their bank.Why they do not talk about their bank?If they really refund the money, they definitely should have proof from their bank NOT a software.I have my bank statement to show I transfer the money to Once Driven.The same Once Driven definitely should have bank statement which shows the money transfer to my account.Why they insists that my bank has problems?Where is their bank transfer proof?Once Driven is definitely a fraud company as everything they said is proof from system or software. If Once Driven can show your bank proof of transfer, I will call my bank to talk with Once Driven's BANK
Regards,
*** ***

AMS apologizes for the delay of Ms***'s refund The refund of $was processed today Ms*** will need to allow 3-business days for the refund to appear back to her credit card ending with ***
Sincerely,
*** ***
Customer Service Manager-
Auto Marketing Systems

I am disgusted with these repeated unsolicited text messages to sell a vehicle I have listed on craigslist I am on the DO NOT CALL list

They stole my contact information from craigslist and attempted to solicit me with no regard to my clear statement "do NOT contact me with unsolicited services or offers" from my personal posting for used car - for sale by owner
salesman was *** ** *** *** ***

Mr*** was eligible for a refund if his vehicle sold by any other
means within the first days of listing with Once Driven. Based on the information provided by Mr***, he is
ineligible for a refund due to his vehicle not selling by other means
within the specified time
frame. Per the refund agreement, Once Driven
will continue to market Mr***'s vehicle until it is sold.I have attached a copy of the Once Driven refund policy below for Mr*** to review.***Sincerely,*** ***Customer Service Manager

AMS apologizes for the delay of Mr*** refund The refund of $was processed today Mr*** will need to allow 3-business days for the refund to appear back to his credit card account ending with ***
Sincerely,
*** ***
Customer Service
Manager- Auto Marketing Systems

The phone numbers in Mr***'s response were not the same numbers as appeared in his initial complaint. The original phone number in the complaint filed by Mr*** was ###-###-####. This phone number has never been contacted by Once Driven. The two phone numbers included on the response to our findings have been added to the Do-Not-Call database and will not be contacted again. The two numbers in question are ###-###-#### & ###-###-####.Sincerely,*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The message states that they contacted me on behalf of buyers interested in my bike is complete rubbishIf the ad states to do not call me, even if they had real buyers, they shouldn't have contacted me in the first placeThey still have not explained how this happenedI want to attach the transcript for youLook how many times I asked them to answer this question as well as how many times I asked to speak to a managerThis is unacceptable customer service and I think they should not be doing business like this
***
Wed, 4/16/09:38:am
Hello ***How may I help you?
***
Wed, 4/16/09:38:am
I have a motorcycle listed on Craigslist and someone named *** left a voicemail on my cellphone
Hello?
***
Wed, 4/16/09:40:am
I am hereI apologize
I am helping several people at a timePlease bare with me
Are you still selling a vehicle?
***
Wed, 4/16/09:41:am
I just listed it yesterday
***
Wed, 4/16/09:42:am
Okay
Have you spoke with anyone about the service?
***
Wed, 4/16/09:43:am
No, I wanted to see how someone from your company called me when I have it listed to specifically to: do NOT contact me with unsolicited services or offers
***
Wed, 4/16/09:43:am
We apologize for any inconvenienceIf you'd like to provide your phone number, I'll make certain no representative from our company contacts you
***
Wed, 4/16/09:44:am
This is not an inconvenienceThis is your company contacting me when asked not toI want to know how this happens
***
Wed, 4/16/09:44:am
Please provide your phone number and I will make sure we do not contact you again
***
Wed, 4/16/09:44:am
Please answer my question firstI have it listed as such on my listing, so how is it that I was still contacted?
***
Wed, 4/16/09:44:am
Cust sold vehicle to a non OD buyer and wants refund
I apologizeI sent you the wrong message
If you provide your phone number I can make sure we do not contact you again
***
Wed, 4/16/09:45:am
Again, I just want to know how this happened please
***
Wed, 4/16/09:46:am
Please provide me with your phone number so I can make sure we do not contact you again
***
Wed, 4/16/09:47:am
I don't know how else to ask this, but I want to know how someone from your company leaves a message on my personal cellphone offering a service which I explicitly asked not to be contacted for?
***
Wed, 4/16/09:47:am
Please provide me with your phone number so I can make sure we do not contact you again
***
Wed, 4/16/09:47:am
No, I want to know this first, then we can move forwardOr please send me to your manager
***
Wed, 4/16/09:48:am
Please provide me with your phone number so I can make sure we do not contact you again
***
Wed, 4/16/09:48:am
Please send me to your manager
***
Wed, 4/16/09:48:am
Please provide me with your phone number so I can make sure we do not contact you again
***
Wed, 4/16/09:49:am
Please send me to your manager or I will get Craigslist and my lawyer involved
I would please like to speak with the manager
***
Wed, 4/16/09:53:am
If you would like to provide your phone number I can make certain you do not receive any additional contact
***
Wed, 4/16/09:53:am
That is not the pointI want to know how I was contacted in the first place
***
Wed, 4/16/09:55:am
If you would like to provide your phone number I can make certain you do not receive any additional contact
***
Wed, 4/16/09:56:am
You can respond this way all you want, but I want my question answered first
***
Wed, 4/16/09:56:am
Okay
***
Wed, 4/16/10:01:am
Are you or someone else going to answer my question?
I've been waiting for over minutes nowUpdate status please
***
Wed, 4/16/10:09:am
I am helping several people at a timeI can help you by taking your phone number and making sure we do not contact you again
That is what I can do for you at this point
***
Wed, 4/16/10:10:am
Then I would like to speak with your manager if you don't have the time to help meIt's a very simple question actually and I think I deserve an answer
***
Wed, 4/16/10:10:am
I apologizeThat is not an optionI can take your phone number and make sure you are no longer contacted
***
Wed, 4/16/10:10:am
How is that not an option?
***
Wed, 4/16/10:10:am
I can help you
***
Wed, 4/16/10:11:am
Then answer my questionIf not, I want to speak to your manager
***
Wed, 4/16/10:12:am
If you can provide me with your phone number I will make sure we do not contact you again
***
Wed, 4/16/10:13:am
Please forward me to you manager now
***
Wed, 4/16/10:13:am
I am talking with you on chatA number is not required to chatWe contact many people so I do not know your phone numberIf you would like to provide that information I can make sure you do not receive another phone call
***
Wed, 4/16/10:15:am
I have it specified not to be contacted by unsolicited offers or servicesYou contacted meI want to know whySimpleIf you answer that, I would be very happy to provide my phone numberI've already given you my email, so I also expect a formal apology as well
***
Wed, 4/16/10:18:am
If you can provide me with your phone number I will make sure we do not contact you again
***
Wed, 4/16/10:20:am
Please forward me to your manager or answer my question first
***
Wed, 4/16/10:20:am
If you can provide me with your phone number I will make sure we do not contact you again
***
Wed, 4/16/10:21:am
Please forward me to your manager or answer my question first
***
Wed, 4/16/10:24:am
If you can provide me with your phone number I will make sure we do not contact you again
***
Wed, 4/16/10:25:am
Please forward me to your manager or answer my question firstWe can do this all day if you want
***
Wed, 4/16/10:26:am
If you can provide me with your phone number I will make sure we do not contact you again
***
Wed, 4/16/10:26:am
Please forward me to your manager or answer my question first
I will not ask again and I will not give you my number unless you answer my questionIf *** or anyone else calls me because of your refusal to answer my question or to forward me to your manager, that is your choice
***
Wed, 4/16/10:31:am
If you can provide me with your phone number I will make sure we do not contact you again
***
Wed, 4/16/10:31:am
Final answer?
***
Wed, 4/16/10:31:am
Yes
***
Wed, 4/16/10:32:am
OK, fine by meI have saved this transcript and will forward this on to both Craigslist and my lawyer
Duration: 00:55:
Regards,
*** ***

AMS apologizes for the delay of Mr***' refund The refund of $was processed today Mr*** will need to allow 3-business days for the refund to appear back to his credit card account
Sincerely,
*** ***
Customer service Manager- Auto Marketing
Systems

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Once Driven apologizes for the delay of Mr***'s refund A full refund of $will be processed today Mr*** will need to allow 3-business days for the refund to appear back to his credit card account.
Sincerely,
*** ***
Customer Service
Manager

Mr*** will be credited the full refund amount today Due to a recent merchant change, Mr***'s refund was not processed as originally thought I have confirmed that all refunds processed as of today will process successfully I tried to return a voicemail call back to Mr*** to no avail Please let Mr*** know that his full refund will be processed today, and back to his card account within 3-business days
Sincerely,
*** ***
Customer Service Manager- Auto Marketing Systems

Mr***'s phone number (###-###-####) has been added to the Do-Not-Call database and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Customer Service Manager

I too have received calls from these bozos telling me they have people "lined up" to buy my vehicle from Craigslist, which is clearly marked "Do Not Call me with unsolicited..etc."
I have not replied to any of the calls, but I still have the voice mailsI will not respond to them, EVER

Mr*** refund request was submitted days after the Day money back guarantee date Mr*** submitted an invalid request for his refund In a good faith effort, Once Driven will refund the agreed to amount of $($minus the $processing fee) once we are able to obtain
Mr*** credit card information Our system is not recognizing his card as valid at this time
If Mr*** will respond to this message with his credit card information, I will make sure to refund his account ASAP
Sincerely,
*** ***
Customer Service Manager

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To date, still have not received the credit to my debit card
Regards,
*** ***