Longwood Industries, Inc a/d/b/a OnceDriven.com

As Ms*** is not satisfied with the overall experience with Once Driven's service, we have issued a refund in the amount of $as requested. The refund will appear back to the original method of payment within 3-business days.Sincerely,*** ***Customer Service Manager

We sincerely apologize for inconveniencing Mr*** With
respect to contacting him, we assumed he wasn't interested in hearing from
commercial interests completely unrelated to why he posted his contact
information in the first place, (i.e., calls by random marketers such as
credit
card or home security companies) Our service is specifically tailored to
help him achieve his goal. We truly believe in our buyer-seller matching
service and want to help as many people as possible, but we understand that he
is not interested and therefore will not contact him at the numbers provided in
his complaint.
Sincerely,
*** ***
Customer Service Manager

As Ms*** contends, Longwood did reach out to her on behalf of buyers interested in the vehicle she was selling It’s not clear why Ms*** believes Longwood hacked into her phone, but we can assure you that is not the case As it is clear Ms*** is not interested
in speaking with Longwood's potential buyers, we will instruct our representatives not to reach out to the number provided in the complaint (###-###-####) If Ms*** wishes to provide any additional numbers, please let us know
Thank you for giving us an opportunity to respond

AMS apologizes for the delay of Mr***'s refund The refund of $249, not $(AMS full purchase price is $249) was processed back to Mr***'s original method of payment today Mr*** will need to allow 3-business days for the refund to appear back to his credit card
account
Sincerely,
*** ***
Customer Service Manager- Auto Marketing SYstems

been calling me every single day since I have posted my dad's car for sale
if I wanted to be contacted by third party callers, I would have not checked that box on CL!
they are annoying

I received two calls from Once Driven after I posted my vehicle on CraigslistI reviewed Revdex.com's reports on Once Driven and called them backThe standard sales pitch was providedOnce I was given the opportunity to ask question about the service, the sales rep was silent When I offered to allow Once Driven to post on vehicle with payment of the $fee upon sale f my vehicle she hung up on me
She had stated that they had clients that were looking for my specific vehicleI asked to have my phone number removed from their database, we will see if that happens
I cannot say if this is a reputable site or not as I did not use their serviceBut given the reviews on this site and their unwillingness to work with me, I would recommend not using Once Driven

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their response:
"As for the remainder of the complaint, Mr*** asserts that Longwood ignored the default language that *** places on every online ad which seeks to prohibit contacting sellers with “unsolicited services or offers”. Longwood believes *** meant that language to apply only to random marketers (like a credit card or home security company) scouring the web to pitch something completely unrelated to why he placed his information online in the first place. If someone’s goal is to sell a vehicle and Longwood has a viable alternative to help them achieve that goal (by reaching out on behalf of interested vehicle buyers), Longwood finds that many people (including ones who had the default language at issue on their ad) are receptive If not, Longwood respects their wishes *** was added to the DNC list on June 11, 2014)."
Putting people on their do-not-call list after they've been nuisanced by Longwood doesn't address the underlying problemLongwood is attempting to fallaciously justify their unsolicited offer by redefining the word "unsolicited" as "unrelated"; and is also attempting to fallaciously imply that people who post ads on *** do not have the ability to choose whether or not they want to be contacted--that the language is placed there by *** on every ad by default--which it is not, and is also irrelevant to the matter of their ignoring itThey further state that even though they offer their unsolicited services to people who have stated that they don't want to be solicited, that there are people who are receptiveWhile that may be true, it's not a good enough reason to violate the *** terms of use, and just as importantly, the desires of the consumerI can only conclude that Longwood must resort to continuing with this strategy to gain new customers; if they were able to market their services effectively and gain word-of-mouth reputation, then they wouldn't need to keep 'trolling' ***
Regards,
*** ***

The phone number listed in this complaint has been added to the Do-Not-Call database and will not be contacted again. We apologize for any convenience Mr*** has experienced.Sincerely,*** ***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Received refund yesterday
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** returned your call He said *** from Once Driven is still calling and leaving VM
Regards,
*** ***

On behalf of www.oncedriven.com, I would like to apologize for Ms***'s unfortunate experiences with our service Ms*** did request a refund as explained in her testimony for this complaint The refund Ms*** refers to has been processed as of today The $refund will
appear back to her original method of payment within 3-business days Again, I apologize for the delay of her refund request being processed
In response to Ms***'s other concerns regarding the refund request form, Ms*** should have been informed on 11/17/that the completed refund request form was submitted on her behalf as soon as she provided us with the required information Ms*** alerted us by telephone at 7:15pm EST that she had sold her vehicle to a buyer not supplied by Once Driven At 7:18pm EST an online refund request was submitted to Once Driven's refund department Unfortunately, the refund was not processed as outlined on Ms***'s email confirmation (provided in complaint message)
Again, I would like to apologize for Ms***'s experience, and will make sure that measures are taken to eliminate these issues in the future
Sincerely,
*** ***
Customer Service Manager

According to our records, Mr***’s ad was activated on
January 5, and he filed this complaint on January 16, (still within
the 45-day refund window). During this short window of time, his ad was
viewed over times online, six (6) interested buyer contacts were
forwarded
to him, and his ad was boosted on *** (a paid service). As we did
not meet Mr***’s expectations during this time period, we will process
his $refund ($- $processing fee agreed to at the time of purchase)
Please allow 3-business days for the credit to appear on his statement
Thank you for bringing this complaint to our attention and giving
us an opportunity to respond.Sincerely,*** ***Customer Service Manager

AMS apologizes for the lengthy delay of Ms*** refund The full refund of $will be processed back to Ms*** original method of payment Merchant regulation requires us to attempt to refund the original method of payment unless the card account has been closed A
refund check cannot be issued at this time The refund of $will be back to Ms*** credit card account within 3-business days
Sincerely,
*** ***
Customer Service Manager- Auto Marketing Systems

Mr./Ms*** phone number has been removed, and will not be contacted again We apologize for any inconvenience.Sincerely,*** ***Customer Service Manager

We confirmed that Mr*** did indeed purchase the
serviceIn good faith, as the service did not live up to his expectations, we
will process his refund for $Please allow a few business days for the credit to
appear on his statement
*** ***
Customer Service Manager

On behalf of OnceDriven,
I am responding to Mr***'s complaint that OnceDriven reached out to him
about his online ad when his ad allegedly contained language which sought to
prohibit companies from contacting him.
It is important for Mr*** to understand that when a
consumer places an ad
on *** their ad may also be available on several other sites. When
that is the case, the language he references is not necessarily part of the ad
Please assure Mr***
that his number, ###-###-####, will not be contacted
Sincerely,
*** ***Customer Service Manager

Ms***'s phone number listed on this complaint (###-###-####) was added to the Once Driven Do-Not-Call database on 12/11/at 10:A.MEST. On behalf of Once Driven, I apologize for any inconvenience. Ms*** will not be contacted again.Sincerely,*** ***Customer Service
Manager

Mr***’s phone number was added to the Do-Not-Call database on 3/12/at 2:P.MEST and will not be contacted again Once Drive apologizes for any inconvenience to Mr***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

We are showing a successful refund of $on 2/3/at 2:42pm EST, being processed back to Mr***'s credit card ending with *** and an expiration date of *** If Mr*** still does not see the refund back to that card account from Auto Marketing Systems, Longwood Industries or Once Driven, please have him (along with his credit card company) call me directly on the phone number listed below
Sincerely,
*** ***
Customer Service Manager- Auto Marketing Systems
###-###-#### Ext