Longwood Industries, Inc a/d/b/a OnceDriven.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Received the refund.
Regards,
[redacted]

Once Driven will continue to market Mr. [redacted]'s vehicle until it is sold.  The refund agreement that Mr. [redacted] agreed upon before signing up with Once Driven has been available to him at any time by simply logging in to his account on www.oncedriven.com.Unfortunately, Mr. [redacted] is not eligible for a refund.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response...

offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Just adding my number to their Do Not Call list does not solve the problem. This business makes their living phishing people's phone numbers on various websites. Federal law is very clear. They must check the Do Not Call database first before making a sales call. I will still pursue this thru the FTC and federal channels.
Regards,
[redacted]

Mr. [redacted] refund of $189 has been processed.  We wish him the best of luck selling his motorcycle.
Sincerely,
[redacted]
Customer Service Manager

AMS apologizes for the delay of Mr. [redacted]'s refund.  The refund of $220 was processed back to Mr. [redacted]'s original method of payment today.  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.
 
Sincerely,
 
[redacted]...

[redacted]
 
Customer Service Manager- Auto Marketing Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] states that she purchased OnceDriven's online vehicle advertising service and didn't receive anything in return.  Contrary to Ms. [redacted] assertions, her account notes reveal that her ad was viewed 679 times, her ad was boosted on social media (a paid service), and 13...

unique potential buyers were contacted on her behalf.  The ball is in the potential buyers' court to reach out to Ms. [redacted].         Thank you for giving us an opportunity to respond.Sincerely,[redacted]Quality Assurance Manager

Once Driven apologizes for Mr. [redacted]'s delayed refund.  The refund amount of $160 was processed today.  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account ending with [redacted].   Sincerely,   [redacted]   Customer Service...

Manager

To whom it may concern,
In regards to the questions on behalf of...

"once driven" and the Revdex.com:
 
The car is registered to [redacted] and was given to me to sell.  I opened the account with "once driven".  I am the holder of this account and paid for its use.  I eventually moved from my residence that I occupied when the account was opened.  At that point the car was given to [redacted] for the purpose of selling.  I changed the contact information on my "once driven" account to connect potential buyers with [redacted].  When "once driven" failed to produce any of their guaranteed results I requested the refund within the 45 day period and was flat denied.  
 
This has all been explained to "once driven" and they shouldn't have any questions.  It really just confirms that their responsibilities cease upon initial payment.  
 
I hope this clarifies any confusion.  Please reach out to me with any other issues.
 
[redacted]

I have reviewed the response offer...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
the name of the buyer is on the receipt I sent to them , this is the receipt I wrote to and for the buyer, he needed my signature I did not need his , therefore I don't have his signature to send them , and none of this is in their refund policy.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The address to which the check can be mailed to is [redacted]. 
Regards,
[redacted]

I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action, cease this unsolicited business practice and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The phone number listed in Mr. [redacted] complaint message has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

The phone number listed in the complainants message has been added to the Do-Not-Call database, and will not be contacted again.  Once Driven apologizes for any inconvenience.Sincerely,[redacted]Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good morning,I am emailing to request that my case be reopened due to not being resolved as originally agreed upon. Since the dispute was closed, I have received 2 emails from the business, on the 23rd and 24th of September. Since then I have not heard anything. They claimed that the card they tried to refund didn't process, yet I have never had issues with the card. It is my bank card which I use every day. They are now ignoring my emails once again and refusing to settle this dispute. I would like to know how to proceed from here. Thank you,[redacted]

Per the Once Driven 45-Day Money Back Guarantee, Once Driven will continue to list Mr. [redacted] vehicle until it is sold at no additional fee to him.  Unfortunately, he is not eligible for a refund.Sincerely,[redacted]Customer Service Manager

I placed an ad on Craigslist to sell my car. Since then Once Driven has called my phone numerous times offering their services. They are harassing me. When I try to return a call there is no answer or just a recording. I don't know how else to make this company leave me alone and quit calling me phone !!! Very upset.
Stacy

Unfortunately, Ms. [redacted] will not be eligible for a refund with Once Driven, since she did not provide photos to Once Driven within the first two weeks of listing with them.  I have provided a link to the Once Driven 45-Day refund guarantee below for Ms. [redacted]'s convenience....

 [redacted] Per the 45-Day Guarantee, Once Driven will continue to market her vehicle until the vehicle has been sold. Sincerely, [redacted]Quality Assurance Manager

The phone number provided by Mr. [redacted] in his statement has been added to the Do-Not-Call Database for Once Driven, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted]'s phone number listed on this complaint was added to the Do-Not-Call database for Once Driven on 1/28/2015 at 6:30 P.M. EST, and will not be contacted again.  We apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager