Longwood Industries, Inc a/d/b/a OnceDriven.com

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To date, still have not received the refund to the credit card and have left several messages for *** *** per his response, with no return phone call
Regards,
*** ***

Thank you for forwarding Mr
***'s concerns about reaching out to him despite the fact that his ad
requested that he not be contacted I would first like to note, as Mr
*** acknowledged, we immediately respected his wishes when he contacted us
and agreed not to contact him
As far as his online ad is
concerned, please let Mr*** know that his *** ad was available
on other sites and that the language he is referencing is not part of his ad
when we encounter it on those other sites As for his interaction with
the representatives, we sincerely apologize if his calls were not handled with
the utmost professionalism We strive for perfection when it comes to
customer service and will look into the matter and address any issues that we
uncover.
Thank you for giving us an
opportunity to respond.Sincerely,*** ***

We are showing a successful refund of $on 1/31/at 11:am EST, being processed back to Mr***'s credit card ending with *** and an expiration date of 06/ If Mr*** still does not see the refund back to that card account from Auto Marketing Systems, Longwood Industries or Once Driven, please have him (along with his credit card company) call me directly on the phone number listed below
Sincerely,
*** ***
Customer Service Manager- Auto Marketing Systems
###-###-#### Ext

We apologize for the delay of Mr***' refund The refund of $($minus the $processing fee) was processed today Mr*** will need to allow 3-business days for the refund to appear back to his credit card account ending with
Sincerely,
***
***
Customer Service Manager

On behalf of Once Drive, we apologize for Mr***'s delayed refund for its services The refund of $was processed today Mr*** will need to allow 3-business days for the refund of $to appear back to his credit card account ending with
***
Sincerely,
*** ***
Customer Service Manager

Worst company ever Will not stop calling me Were unable to sell anything for the $guaranteed package This is an illegal process they use to get leads They search craigslist for people's numbers even though the ad says "do NOT contact us with unsolicited services or offers" I am surprised there is not a class action lawsuit against them yet If anyone would like to start one just email me and I'm all in!

We sincerely apologize
how Mr*** inquiry was handled
We will address this with the appropriate parties because it is our
policy to handle all calls in a professional manner
As for the remainder of the complaint, Mr*** asserts
that Longwood ignored the default language that *** places on every
online ad which seeks to prohibit contacting sellers with “unsolicited services
or offers”. Longwood believes *** meant that language to
apply only to random marketers (like a credit card or home security
company) scouring the web to pitch something
completely unrelated to why he placed his information online in the first
place. If someone’s goal is to sell a vehicle and Longwood has a viable
alternative to help them achieve that goal (by reaching out on behalf of
interested vehicle buyers), Longwood finds that many people (including ones who
had the default language at issue on their ad) are receptive If not,
Longwood respects their wishes (*** was added to the DNC list on June
11, 2014).
Thank you for giving us the opportunity to respond and again we
apologize for any inconvenience we may have caused Mr***
Sincerely,
*** ***
Customer Service Manager

Mr. [redacted] phone number associated with this complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Has received the refund now.
Regards,
[redacted]

Ms. [redacted] Purchased her listing with Once Driven on 5/9/2016.  Before her payment was processed, Ms. [redacted] agreed to the Once Driven 45-Day Guarantee terms of service which state that if Ms. [redacted] had sold her vehicle within the first 45 days of listing with Once Driven, she would be eligible...

for a refund minus the $29 processing fee.  The statement also states that if her vehicle was not sold, that Once Driven will continue to market her vehicle until it is sold for no additional fee.Per the Once Driven 45-Day Guarantee, Once Driven will continue to list Ms. [redacted]'s vehicle until it has been sold.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They called my cell phone which I did not want published. They are scammers on the Craig's List site. They continue this practice despite being told not to call Craig's List sellers.
Regards,
[redacted]

To address Mr. [redacted] assertion that our representative stated "Once Driven is a Revdex.com Accredited business" properly, I will need the name of the representative that spoke with him please.  The phone number look-up for the phone number associated with this complaint shows no record of an inbound call being received.  Once Driven does not instruct its representatives to claim Accreditation with the Revdex.com in any way.  However, if Mr.; [redacted] can provide a different phone number where he may have called in from on 6/28/2016, I will be more than happy to research the phone records again.Sincerely,[redacted]Quality Assurance Manager

Please see the email thread below to see where Once Driven is with Mr. [redacted] refund request.  Once Mr. [redacted] can provide his buyer's name, and the buyer can be confirmed, Mr. [redacted] will be refunded.Sincerely,[redacted]Customer Service Manager

Once Driven's terms of service are very clear and easily accessible for
every customer.  Mr. [redacted] was provided with the terms of service
before his purchase was processed, and was sent a direct link to his
listing the day he placed his listing.  A clear indicator of this is Mr.
[redacted] sending photos to Once Driven within 24 hours of his listing
being placed.  The only way for Mr. [redacted] to have had access to the
information would have been by receiving the confirmation emails, or
receiving verbal communication immediately following his agreement to
the refund terms.Unfortunately,  Mr. [redacted] is no longer eligible for a refund.Sincerely,[redacted]Customer Service Manager

Ms. [redacted] was not sold the service for Once Driven under false pretenses as she states.  Once Driven reads and records all terms of service, and receives authorization from its customers before a payment can ever be processed for its service.  Ms. [redacted]'s car was listed immediately after she purchased her service with Once Driven on 6/1/2016, and remains active as of today.  On 6/2/2016 we called Ms. [redacted] to remind her that we needed photos of her car to effectively promote her vehicle on her behalf.  Within 3 hours Ms. [redacted] added photos to her listing.  On 6/8/2016 at 3:25 P.M. EST,  Ms. [redacted]'s Account Manager returned her call and fielded a question about a refund.  The Account Manager then asked Ms. [redacted] if she had sold her car.  Within 4 hours 6/8/2016 6:15 P.M. EST, Ms. [redacted]'s Account Manager forwarded an email from Ms. [redacted] demanding a refund. On 6/9/2016 at 9:10 A.M. EST, Ms. [redacted]'s Account Manager then forwarded an additional email from Ms. [redacted] threatening a Revdex.com complaint.  At that time management determined that it would handle any further communication with Ms. [redacted] via the Revdex.com.As a good faith gesture, Once Driven will offer Ms. [redacted] a partial refund of 50% of her purchase price.  This $95 refund will be processed immediately if Ms. [redacted] agrees to the proposed good faith gesture.  If she does not agree to this offer, Once Driven will continue to market her vehicle until it has sold.  As a courtesy, I have attached a direct link to the Once Driven 45-Day Guarantee.[redacted] Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not read the material they claim was read to me. I was told over and over they will give me a refund in forty five days if my car was not sold, and this was the only reason why I paid the $ 189 . They made it sound like I had nothing to lose.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The phone number listed in Ms. [redacted]'s complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  Once Driven apologizes for any inconvenience to Ms. [redacted].Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Once Driven will continue to list Mr. [redacted] vehicle until it is sold at no additional fee per the 45-Day Money Back Guarantee that was agreed upon on 11/20/2015.Sincerely,[redacted]Customer Service Manager