Longwood Industries, Inc a/d/b/a OnceDriven.com

Review: I posted an automobile for sale listing on Craigslist and expressly stated that I did not wish to be contacted by solicitors. This business called my cell phone, which is on the National DNC list. I did not answer, yet they left a VM with, what I am assuming is a recorded message, pitching their consignment services.Desired Settlement: I want this company to adhere to the requests that are made by private sellers on Craigslist, as well as other classified ad sites. I want them to cease their data mining at once and to choose respectable sales tactics going forward, which do not involve unsolicited cold calls. I want a letter of apology mailed to my address and a confirmation of compliance to these terms.

Business

Response:

First, we'd like to sincerely apologize to Mr. [redacted] for

inconveniencing him and assure him that his number ###-###-#### will not be

contacted.

Mr. [redacted] asserts that Longwood ignored the default language that

Craigslist places on every online ad which seeks to prohibit contacting sellers

with “other commercial services or interests”. Longwood simply believes

Craigslist meant that language to apply only to random

marketers (like a credit card or home security company) scouring the

web to pitch something completely unrelated to why Mr. [redacted]

placed his contact information online in the first place. If someone's

goal is to sell a vehicle and Longwood has a viable alternative to help them achieve

that goal, we find that people are receptive. If not, we respect their wishes.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: OnceDriven.com has called me three times about me giving them $200 to sell my car. It says very specifically on my advertisement "do NOT contact me with unsolicited services or offers" and I have to call them to get them to stop calling me.

What's more, if you do a search on OnceDriven.com you'll see a large number of people got scammed out of their $200 where they paid the company $200 and then expected a refund when the car didn't sell, but due to misleading marketing they don't actually get the $200 back. They say "pay us $200 and you'll get a refund" but you only get the refund if you sell the car before the do, not if the car doesn't sell.

This is scammy and awful and just wasting people's time and money.

Business

Response:

Once Driven added Mr. [redacted]'s phone number listed in his complaint to its Do-Not-Call database on 7/22/2015 at 5:43 P.M. EST. and will not be contacted again. Once Driven apologizes for any inconvenience.Sincerely,[redacted]Customer Service Manager

Review: I am selling a vehicle on [redacted], I provided my number so potential buyers can contact me easier. When creating the post I selected that it was NOT OK for 3rd parties to contact me about products and services. This company or as I know it www.oncedriven.com found my post and simply just took my number down and has now been contacting me about their third party seller service for around $200 dollars. Since they are a 3rd party they totally disregarded my wishes and I am not for certain for sure but I am pretty sure in stealing my number off of the post for their own use they violated the terms and agreements of [redacted].Desired Settlement: Numerous reviews has placed this company as a scam and predatory, luckily for me I haven't sent them a dime but I have seen that a fair share of people have been scammed by this business. I would like to see them reprimanded for their unscrupulous practices and I would like this company to cease and desist contact with me.

Business

Response:

On behalf of OnceDriven,

I am responding to Mr. [redacted]'s complaint that OnceDriven reached out to him

about his online ad when his ad allegedly contained language which sought to

prohibit companies from contacting him.

It is important for Mr. [redacted] to understand that when a consumer places an ad

on [redacted] their ad may also be available on several other sites. When

that is the case, the language he references is not necessarily part of the ad.

Please assure Mr. [redacted]

that his number, ###-###-####, will not be contacted.

Sincerely,

[redacted]Customer Service Manager

Review: I listed a motorcycle for- sale on [redacted], and specifically made sure that I specified that no third parties were authorized to contact me regarding goods or services.-

However, I received a call from "[redacted]" at "Once Driven" saying that they had "clients who are shopping for vehicles", and "I'm going through a list of vehicles like yours". He went on to say that there is a fee for their service, and they want to help me get my vehicle sold.

He gave his number as [redacted].

This is in violation of the [redacted] policy that I am not to be contacted by third parties regarding their services.

It is a company that is just fishing for people to advertise on their website. The language was purely generic. No one calls a motorcycle a "vehicle". They don't have anyone interested in my motorcycle, as they implied without exactly saying they did.

This company is clearly preying on people who have listed something for sale on [redacted].

I want to register my complaint.

Thank you,

- [redacted]Desired Settlement: I desire that they stop contacting me and anyone else who lists vehicles for sale on [redacted].

Business

Response:

We sincerely apologize for inconveniencing Mr. [redacted]. With

respect to contacting him, we assumed he wasn't interested in hearing from

commercial interests completely unrelated to why he posted his contact

information in the first place, (e.g., random marketers such as credit card or

home security companies). Our service is specifically tailored to help

him achieve his goal. We truly believe in our buyer-seller matching

service and want to help as many people as possible, but we understand that he

is not interested and therefore will not contact him at the number provided in

his complaint.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

These people are spammers. They don't need to get away with it. They should not be contacting ANYONE.

Regards,

Review: I placed a motorcycle for sale on southeasttexas.com in April 2013. I received a call from a representitive from Auto Marketing Systems.I entered into a contract with them, if they sold my motorcycle for asking price of 5200.00 they would keep the 249.00 billed to my credit card, they would screen buyers and refer them to me. This was a 90 day contract. I did not sell the motorcycle within the 90 days. I had the paperwork they sent me noterized and returned to them priority mail signature required. Per [redacted] with auto marketing they received the paperwork on June 24, 2013, and it should take 6-8 weeks to process. I should have my refund by the end of August. I have called and spoken to [redacted] several times, she keeps telling me it shows I have done everything and she doesn't know what the hold up is, she said there is no one else I can speak too. It is now mud October and instill have not gotten my refund. I informed her today I would be calling the Revdex.com. She said fine.Desired Settlement: To get my refund.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 ($249 minus the $29 processing fee) was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I agreed to listing an RV with this company on Feb 28, 2013. After the 90 day listing period I turned in my request for refund because the item did not sell. They have acknowlegded reciept of this and was told I would recieve a refund around the end of July or first of Aug. To date I have not recieved any refund. Now when I call all I get is a answering service. The refund amount was to be $220. The original charge was via my credit card and the refund was to be credited back to that account.Desired Settlement: A full credit placed back on my credit card.

Business

Response:

AMS apologizes for the delay of Mr. [redacted] refund. The refund of $220 was processed on 9/10/2013. Mr. [redacted] will need to allow 3-5 business days from the processing date for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,[redacted] The business being refered to did issue the credit after they answered their phone (which was after I had filed this complaint) and was informed of my great dismay over this and that they had been reported to the authorities of their non response to my problem. The credit has been recieved and the issue cleared up. Thank you for your help and responding back to me.

Review: This Co. promises on their application form to guarantee the sale of your auto within 90 days, or refund a portion of your fee.. I put the ad in in Feb. 2013, it was not sold by May2013. I filled out all the proper paper work and had it notarized as they required. I've called them twice, they said they were a little behind. I still haven't received my refund, which should amount to $250.00 less $29.00 processing fee.Desired Settlement: A credit card credit in the amount of$221.00 as stated in their written guarantee

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]I wish to thank the Revdex.com at Va. for their quick response in resolving my complaint.

Review: In September, 2012 we contracted with Auto Marketing Systems to help us sell our boat. It is a 2000 Suntracker. They agreed that if it did not sell within 90 days, they would refund $229.00. The total was $249 minus $29.00 processing fee. The boat did not sell iin that time period. I applied within the timeframe they gave me to have the refund sent. To date I have not received it. I have called 4 times since February and just get a run-a-round.Desired Settlement: I want the $229.00 that was guaranteed me in the beginning.

Business

Response:

AMS apologizes for the delay of Ms. [redacted] refund. The refund of $220 ($249 minus the $29 processing fee) was processed on 5/23/2013. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

these people got my phone number from a craigslist ad and will not stop calling even though on the ad it said do not solicit me about other products or services so I call them to complain and they say that they have taken my phone number off their calling list then a day later I get another phone call. horrible company and a total scam!!!!!

Review: I stated explicitlyin my [redacted] ad that it was not ok to contact for solicitation or other services but was still contacted and told there would be a fee for service. Upon calling back the operators were extremely rude and unhelpful. This business is a scam and should no longer be contacting people in that manner. I put alot if effort in to making my ad for my vehicle and this is not aa customer but a service trying to take my money.

Business

Response:

The phone number associated with Mr. [redacted]'s complaint was added to the

Do-Not-Call database on 9/10/2015 at 1:08 P.M. EST, and will not be

contacted again. Once Driven apologizes for any inconvenience to Mr.

[redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I listed a vehicle for sale on [redacted]. I was contacted by phone from Once Driven who saw my ad. Once Driven told me that for $189.00 they would list the vehicle online and market the vehicle. If the vehicle did not sell within the 45 day period or if I sold the car on my own that I would be able to request a refund of the original amount of $189.00 less a $29.00 fee for a total money back guarantee of $160.00. I have not received one call about the car and Once Driven will not refund the $160.00 that was suppose to be guaranteed. I hope others are not mislead by Once Driven into giving Once Driven $189.00. I recommend that if you receive a call from Once Driven hang up the phone immediately.Desired Settlement: I would like Once Driven to refund the $160.00.

Business

Response:

Ms. [redacted] is partially correct in her message to the Revdex.com. Once Driven does offer a refund to its customers who sell their vehicles within 45 days of listing with Once Driven. Contrary to Ms. [redacted]'s statement, the Once Driven 45-Day Guarantee has never included a stipulation for its customer's who have not sold their vehicle within the first 45 days of purchase to be eligible for a refund. Per our records Ms. [redacted] has not sold her vehicle. Per the Once Driven refund agreement, we will continue to market her vehicle until it is sold. These are the same terms in which Ms. [redacted] agreed upon before being charged the $189 activation fee on 2/17/2016. Ms. [redacted] also acknowledged and agreed to these terms online on 3/6/2016.If Ms. [redacted] has sold her vehicle within the first 45 days of listing with Once Driven, we will be happy to review her request for refund.In addition, for Ms. [redacted]'s convenience, I have attached a direct link to the Once Driven 45-Day Guarantee.http://www.oncedriven.com/guarantee/Sincerely,[redacted]Quality Assurance Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once Driven contacted me by telephone after seeing an advertisement I placed on [redacted] Classifieds. The service was presented to me that for a fee of $189.00 Once Driven would market the vehicle with a money back guarantee less a $29.00 fee, if they did not find a buyer within the 45 days or if I sold the vehicle within 45 days to someone not referred by Once Driven. Seemed like a fair deal, however the representative conveniently left out the part of the guarantee that if neither party sold the vehicle within 45 days that Once Driven kept your $189.00. This was all done over the telephone and Once Driven wanted payment at that time. In no way would I have agreed to pay Once Driven $189.00 to sell the car if I had been told the entire money back guarantee policy. I received nothing from Once Driven until after payment was made.After checking out the Revdex.com I am not the first person that Once Driven has scammed. They should be put out of business. I will post my experience all over the Internet with the hope of keeping anyone else from being scammed. The response from the company is untrue just like their sales pitch.

Regards,

Business

Response:

Ms. [redacted] claims that the representative "conveniently" never stated that there would be no refund eligibility if her vehicle hadn't sold. This is clearly not true. Once Driven representatives are required to read a mandatory refund statement (and the customer must agree to the refund terms) before processing payment for its service. In addition, Once Driven does not "Scam" anyone. The terms of service for Once Driven's refund policy are clearly stated on each call before payment can be processed. These terms are also emailed to our customers as soon as the payment has been processed. And, our customers have unlimited access to these terms of service at any time by visiting our website. Is it possible that Ms. [redacted] misunderstood the terms of service? If so, Once Driven is willing to entertain options for a possible partial refund.possible Sincerely,[redacted]Quality Assurance Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the email I received after payment was made to Once Driven over the phone and I did not misunderstand what the representative told me over the telephone. Perhaps if they record the phone calls they could pull the tape.

Dear [redacted], Thank you for choosing OnceDriven to help get your vehicle sold! Your payment of $189 was accepted on 02/17/2016. Vehicle: [redacted] Asking Price: $11,800 Please log in and review your listing for accuracy. Please provide photo(s) of your vehicle as soon as possible. We will begin talking to buyers about your vehicle immediately. Username: [redacted] Password: [redacted] Your Account Representative is [redacted] , [redacted] Lets get this vehicle sold! [redacted] Once Driven Vehicle Marketing Specialist Customer Support Hours: Mon-Fri 9a-8p Eastern

Regards,

Business

Response:

Based on the response from Ms. [redacted], she will not eligible for a refund at this time. Per the Once Driven agreement, we will continue to market her vehicle until it is sold.Sincerely,[redacted]Quality Assurance Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response was expected from a company that has a track record of misleading customers as noted by all of the feed back by the Revdex.com as well as other online complaint forums. I will be notifying Once Driven to remove anything to do with the sale of the vehicle.

Regards,

Review: I am receiving unsolicited calls from "[redacted]" of "Once Driven"; in direct violation the government's do not call. "[redacted]" is to cease and desist calling me.Desired Settlement: "[redacted]" of "Once driven" and any one else employed by, and owners of once driven and the longwood industries are to cease and desist calling me.

Business

Response:

The phone number listed in Mr./Ms. [redacted] complaint has been added to the Do-Not-Call Database for Once Driven as of 10:00 A.M. EST 12/11/2015, and will not be contacted again. On behalf of Once Driven we apologize for any inconvenience to Mr./Ms. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I was unable to see the business' response to my complaint, therefore, whatever it was is rejected. There are too many complaints against them and they leave a lot to be desired.

Regards,

Review: This company continues to call me from a blocked number and hang up. They leave repeated messages trying to sell something I listed a while back that clearly stated DO NOT CONTACT me with solicitations. I have requested to not be called ever again by this scam of company yet I continue to get called. This is a cease and desist. If this does not happen I will take legal action against this scamming sg company.Desired Settlement: Close your doors to this scam artist piece of junk company. NOW and get a real job

Business

Response:

Although, according to the Once Driven phone records, the phone number

listed in Mr. [redacted]' complaint [redacted] has not been contacted

by Once Driven, I have added the phone number provided to the Once

Driven Do-Not-Call database. If there is another phone number

that Mr. [redacted] may have been contacted at, Once Driven will be happy to

review its phone records, and add those additional phone numbers to its

Do-Not-Call database.Sincerely,[redacted]Customer Service Manager

Review: Company claimed that they would try to sell my car for a fee of $189 and if I sold the car on my own within 45 days, they would return the fee. I did sell the car on my own within the 45 days but they rejected my request for a refund. They claim that I was obligated to send them photos of the car within 2 weeks. I was never told of such a requirement. I had photos and would have gladly submitted them had I been requested to do so.

This is a completely dishonest operation.Desired Settlement: Refund

Business

Response:

Mr. [redacted] claims that he was never told that he needed to submit at least one photo of his Hyundai to be eligible for the 45-Day money back guarantee offered by Once Driven. This specific refund requirement is read and agreed upon with every Once Driven customer prior to the sale of its service ever being completed. In addition, Once Driven sends photo instructions via email to each new customer, and also makes a courtesy phone call to all customers that have not submitted their photos to Once Driven within the first 10 calendar days of listing with Once Driven, to make sure that this specific requirement is completed. For Mr. [redacted]'s specific account, a phone call was placed to Mr. [redacted] on 10/6/2015at 2:07 P.M. EST., a 47 second voicemail message was successfully delivered to Mr. [redacted]'s phone number of [redacted]. This message specifically states that Once Driven had not yet received photos from Mr. [redacted], and reminded him that we needed the photos for his Hyundai no later than 2 weeks from his original start date. Had Mr. [redacted] ever sent Once Driven photos of his vehicle, we would definitely entertain his request for a refund. However, after more than 3 reminders form Once Driven, Mr. [redacted] did not provide us with any photos of his Hyundai. Once Driven was not given an opportunity to market Mr. [redacted]'s vehicle effectively. Mr. [redacted] is not eligible for a refund.I have also included a link to the Once Driven 45-Day Money Back Guarantee below for Mr. [redacted]'s convenience.[redacted]Thank you for the opportunity to respond.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The seller's reply is completely untrue. They did not read me anything concerning the need for a photo. They did not send me an email of confirmation. A review of my phone records indicate they did not send me a telephone message.They are a totally unscrupulous bunch.

Review: I received a call From Once Driven on 5/6/15 to my cell phone regarding a car my mom has a car for sell on [redacted]. When putting together the ad I NEVER gave them my phone number in the ad. I the get a call from [redacted] from Once Driven wanting to know if I wanted them to sell my moms car for the cheap price of $189. They said they were a marketing firm to help sell cars. There phone number is ###-###-####.Desired Settlement: they have been contacting me quite a bit bit and it comes from an unknown number so I am not able to block the call. Please have them stop calling me.

Thank you in advance,

Business

Response:

After a number history search, Once Driven has no records of any contact being made to, or received from the phone number provided by Mr. [redacted] in his complaint. If there is another phone number that Mr. [redacted] was contacted on, I will be glad to research that phone number as well.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] returned your call. He said [redacted] from Once Driven is still calling and leaving VM.

Regards,

Business

Response:

The phone numbers in Mr. [redacted]'s response were not the same numbers as appeared in his initial complaint. The original phone number in the complaint filed by Mr. [redacted] was ###-###-####. This phone number has never been contacted by Once Driven. The two phone numbers included on the response to our findings have been added to the Do-Not-Call database and will not be contacted again. The two numbers in question are ###-###-#### & ###-###-####.Sincerely,[redacted]

Review: This company is constantly harassing me by calling and leaving automated voicemails. They began by calling from a 1-888 phone number and after I began ignoring the calls, they started to block them so that the number is listed as "Unknown."

The company advertises that they saw my used car listing online somewhere and that they can "see that it is still available and many buyers are interested," however I removed my for-sale-by-owner online ad a month ago. I tried to call and ask them to stop calling me and nobody answers the phone. When researching this business online, I found countless other reviews with a similar experience. I believe this company is running a scam and is using harassing sales practices.Desired Settlement: This business needs to stop harassing people (especially me) and robo-calling them by scraping phone numbers off [redacted] and [redacted]. It's harassment and it's terrible business practice. The business also lacks transparency by lack of viable contact information or business information listings found online.

An apology would be nice, too.

Business

Response:

We sincerely apologize to Mr. [redacted] for inconveniencing him.

It’s not clear why Mr. [redacted] was unable to reach us. We have a

fully-staffed customer service department and keep regular business

hours. It sounds as if he was contacted by multiple companies as the

Caller ID number he references does not belong to us. With that said, as

it appears Mr. [redacted] no longer needs services to assist him in selling his

vehicle, his number [redacted] will not

be contacted.

Sincerely,

Customer Service Manager

Review: I placed a service with this company to sell my vehicle which they did not do . I was told that if they did not sell the vehicle I can submit paperwork for a refund which I did on 7/24 - I was told that the refund would take 30 days - I have yet to see my credit on my credit cardDesired Settlement: would like to have my credit asap

Business

Response:

AMS apologizes for the delay of Ms. [redacted]'s refund. the refund of $220 ($249 minus the $29 processing fee) was processed today. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted] thanks so much

Review: Oncedriven.com has contacted me multiple times trying to solicit their services to me despite the clearly stated "do NOT contact me with unsolicited services or offers" in the [redacted] post that I placed. The person who called is named [redacted] and he is blatantly ignoring the "do NOT contact me with unsolicited services or offers" note.Desired Settlement: Respect the do not call list, and respect the "do NOT contact me with unsolicited services or offers" directive posted in the [redacted] advertisements. A report has been sent to the CRTC for investigation of which, for everyone's sake, I hope is successful at stopping this unethical and possibly illegal unsolicited marketing.

Business

Response:

If Mr. [redacted] will provide the area code where he was contacted, Once Driven will research his claim and respond accordingly.Thank you for allowing us the opportunity to respond.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My area code is [redacted] This has no bearing on the business practice of contacting people who have indicated that they do not wish to receive unsolicited marketing as [redacted] is not based on an area code. When I called to ask for a manager to voice my concerns to, I was sent in loops and told I am not able to talk to a manager and a manager will not call me back.

Regards,

Business

Response:

Mr. [redacted]'s phone number [redacted] was added to the Do-Not-Call database for Once Driven on 11/17/2015 at 32:09 P.M. EST and will not be contacted again. Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You are not addressing the problem. I should not have been contacted even a single time let alone placed on a call list. In my [redacted] posting I had the do not contact me with unsolicited marketing stated on the posting. You are not supposed to contact me at all unless you are a buyer. If you explicitly are told not to contact someone, then DON'T contact them.It's businesses like yours that piss everyone off and cause the need for legal regulations to stop your unwanted marketing. Don't ever call me and don't ever call anyone that has explicitly stated that they do not want to be contacted. Also, don't post my personal contact information on a public postings.

Regards,

Review: signed up for a service that was not delivered , refund guaranty not being granted followed all steps in their refund policyDesired Settlement: refund my money

Business

Response:

Please see the email thread below to see where Once Driven is with Mr. [redacted] refund request. Once Mr. [redacted] can provide his buyer's name, and the buyer can be confirmed, Mr. [redacted] will be refunded.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

the name of the buyer is on the receipt I sent to them , this is the receipt I wrote to and for the buyer, he needed my signature I did not need his , therefore I don't have his signature to send them , and none of this is in their refund policy.

Business

Response:

Once Driven has received the proof of sale provided by Mr. [redacted]. As agreed, Once Driven has processed a refund for Mr. [redacted] in the amount of $189. Please allow 3-5 business days for the refund to appear back to Mr. [redacted] original method of payment.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was selling a vehicle. I was contacted by Once Driven. They claimed they would guarantee the sale of vehicle. They asked for a $218.00 payment; $189.00 of which would be refunded if I sold vehicle before they did. I did not hear from Once Driven after I sent payment. I sold vehicle and contacted once driven for my refund. Now the story changed "You only get a refund if it is sold in first 45 days"... I was not informed of this piece of information, or would not have ever agreed. They said they had emailed me all this information. I did not receive anything form them the entire time. The following day, AFTER trying to receive my refund, I did get emails from Once Driven. But only After, they refused my refund. Up to that point, I had heard nothing from them. I believe I signed up under false pretense.Desired Settlement: I would like to have the $189.00 refund that I feel I am entitled to.

Business

Response:

Per the Once Driven 45-Day Money Back Guarantee that Ms. [redacted] agreed to on 11/10/2015 when she purchased her listing, a refund is available if her vehicle had been sold within the first 45 days of her listing date with Once Driven. If Ms. [redacted] has sold her vehicle within the guarantee parameters, Once Driven will be happy to verify the title transfer and refund her money. Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The vehicle Was sold within the 45 day time frame. So I am entitled to a refund. What do I need to do to get this settled?

Regards,