Longwood Industries, Inc a/d/b/a OnceDriven.com

Review: I posted a car for sale on craigslist with a Do not contact from third parties etc .. clause. Despite clause, I am getting numerous robocalls and hang ups.Desired Settlement: stop scraping craigslist for sale ads since it is against their policy and behave ethically

Business

Response:

Mr. [redacted] phone number provided in this complaint has been added to Once Driven's Do-Not-Call database and will not be contacted again. On behalf of Once Driven, I apologize for any inconvenience.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We were contacted by Once Driven after placing an ad in the newspaper classifieds listing our car for sale. We were told they would list our ar for a fee but that they would refund all but a $29.00 processing fee if we sold the car on our own. We paid them $189 on 1/7/14 but subsequently sold the car on our own on 1/20/14. We provided them with the necessary information to confirm that the car was sold by us and not as a result of their ad listing and we respectfully requested a refund on 1/22/14 and this has still not been issued. I made numerous calls to the company, and each time I am told the same thing. They are very apologitic and say that they have sent a request to the manager for approval of the refund but he does has not responded. I am often told that they will send me an e mail by the end of the day with the status of the case but they never do. They keep notes to see how many times I called and each time say that they have sent the information for approval but that they get no response from the manager.Desired Settlement: I would like a refund of the $160 back to my credit card as promised by the initial advertisement and solicitation.

Business

Response:

On behalf of Once Driven I would like to apologize for the delay of Ms/ [redacted]'s delayed refund. The refund of $160 was processed today. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her card account ending with [redacted].

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you very much for your assistance in getting this issue resolved.

Regards,

Review: I was contatced by Once Driven, offering to help sell my 2013 Cadillac SRX, that I had listed on [redacted]. The lady on the phone said that for a fee of $189 they would market my car on their website and other network of buyers and create [redacted] listing. she also claimed that they have several "Qualified Buyers" across the nation, looking for car just like mine. Additionally, she told me that I was selling my car lower than the market value and they would be able to sell it very quickly and help me acheive my goal. She said that they ususally sell newer cars like mine within 2 - 3 weeks time. If for some reason they would not be able to sell my car within 45 days or if I were to sell the car on my own within 45 days they would refund $169 ($189- 20 service fee). I thought it was a fair deal and signed up.

I had my car listed with Oncedriven in mid July, 2015 and have not heared from or contacted by a single "QUALIFIED BUYER" yet. When I called the customer service rep listed on my online account, she said that your ad has been viewed by 600+ people, but upon their assessment none of them qualified to be a buyer and hence they have not forwarded my information to them.

When I contacted the rep for a refund in mid September, she said that there will be no refund since you were not able to sell you car on your own within 45 days and that all they can do is advertise the car till it is sold. I told her that the guy who contacted me told me that if Once driven was not able to sell my car, I would get a refund of $169. She said that we had never had that policy and that there will be no refund.

The company claims and commits one thing to the customer on the phone to have their money and writes something else terms of contract.

The company is trying to cheat customers and their customer service reps are giving out wrong information to get customers money and do not stand by their promises made when selling their products and services. I NEED MY MONEY BACK!Desired Settlement: I would like to get a full refund for my $189, they not only falied in connecting me with a buyer ... their main service, but also misrepresented thier refund and operating policies.

Business

Response:

When Mr. [redacted] purchased his listing with Once Driven on 7/14/2015, he agreed to Once Driven's 45-Day Money Back Guarantee policy before his payment of $189 was processed. Mr. [redacted] was also forwarded a direct link to his listing which also has direct access to Once Driven's 45-Day Money Back Guarantee. I have attached a link to Once Driven's refund policy for Mr. [redacted]'s convenience. [redacted]Had Mr. [redacted] sold his Cadillac on his own within the first 45 days of listing his vehicle with Once Driven, he certainly would have been eligible for a refund of $160 ($189 minus the $29 processing fee). As agreed to on July 14th , Once Driven will continue to list Mr. [redacted]'s Cadillac for him at no additional fee.Sincerely,[redacted]Customer Service Manager

Review: I was solicited by "oncedriven.com" through telephone on at least four occasions in which they offered services to sell my vehicle. I was given what clearly turned out to be false and misleading information from the sales representative. I was told that:1. I could be expecting calls from potential buyers "within half and hour".2. My car was "the most in demand model in the area" and therefore would sell quickly and easily3. The money was fully refundable within 45 daysNone of these claims proved true. Oncedriven.com was never able to produce a call from one,single buyer. The talk and the "guarantees" of their efficiency in sales proved nothing more than a ploy to secure a payment which they refused to refund when I complained and wished to opt out within the 45 days. When I asked why I wasn't eligible for the refund the sales representative pointed to the fine print policies of the website and claimed I had agreed. In truth, I would've been happy to pay their commission fees had their service lived up to their claims. It didn't come close. Their service failed, the policies are misleading and ambiguous, and they refuse refund after their advertising didn't live up to their claims.Desired Settlement: Refund of $189.00

Business

Response:

The

complainant ([redacted]) doesn't match the customer on file ([redacted]) so we cannot process the complaint until we hear from the

actual customer. Sincerely, [redacted]Customer Service Manager

Consumer

Response:

To whom it may concern,

In regards to the questions on behalf of "once driven" and the Revdex.com:

The car is registered to [redacted] and was given to me to sell. I opened the account with "once driven". I am the holder of this account and paid for its use. I eventually moved from my residence that I occupied when the account was opened. At that point the car was given to [redacted] for the purpose of selling. I changed the contact information on my "once driven" account to connect potential buyers with [redacted]. When "once driven" failed to produce any of their guaranteed results I requested the refund within the 45 day period and was flat denied.

This has all been explained to "once driven" and they shouldn't have any questions. It really just confirms that their responsibilities cease upon initial payment.

I hope this clarifies any confusion. Please reach out to me with any other issues.

Business

Response:

We confirmed that Mr. [redacted] did indeed purchase the

service. In good faith, as the service did not live up to his expectations, we

will process his refund for $189. Please allow a few business days for the credit to

appear on his statement.

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I posted an ad on [redacted] to sell my car. I specifically asked not be contacted by commercial interest. However, that is exactly what you did. I am sure that this is normal practice, and if so, you need to stop. It is unethical. If you don't respect your customers when attracting them, how will you treat them after you have them?Desired Settlement: You need to stop marketing to [redacted] people who do not want commercial contact.

Business

Response:

The phone number listed on this complaint has been added to the

Do-Not-Call database for Once Driven, and will not be contacted again.

Once Driven apologizes for any inconvenience to Mr. [redacted]. Sincerely,[redacted]Customer Service Manager

Review: From: [redacted]

Sent: April-25-14 10:13 AM

To: [redacted]

Subject: Fw: scans

Hello [redacted],

Thank you for your kind offer you made at the end of the recent information presentation you provided for the retired teachers group at [redacted].

I am following up on this offer to look into a situation which I believe could possibly be a scam.

The attachments outline the contract was signed and the fee of $149.00 paid on May 16, 2013 - i.e. a full year ago !!!

While their sales pitch was that they had prospective buyers looking for a car like mine - I have not had a single inquiry !!!

As you can imagine I feel totally 'ripped off'.

My preference would be to get my money refunded so it can be used to hire a local company to assist with the sale of my car.

If there is anything you can do on my behalf - it would be so deeply appreciated.

Most sincerely,

Sent: Wednesday, April 23, 2014 7:43 PM

To: [redacted]

Subject: scansDesired Settlement: Unspecified

Business

Response:

Although Ms. [redacted] purchased a Non-Refundable listing, we are willing to offer a refund in good faith. Unfortunately, we were unable to process the refund back to her credit card account on file. If Ms. [redacted] will provide a new card number for us to process the $149 refund in a reply to this message, we will refund her ASAP.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Review: I was contacted by Once Driven AKA Longwood in reference to selling my motorcycle, they found my name on Craigslist. They told me that they could sell my motorcycle with no problem and if they didn't with in a 45 day period they would refund my money less a $29.00 fee. I had no problem with this. in the 45 days I was on their site I never received 1 inquiry about my bike. Half way through I sent them an email stating I had not received on inquiry so they had me lower the price, I did so by 750 dollars. So I get to forty five days and request a refund, I receive an email back from them that states the only way they will refund me any money is The terms of service for a refund must be met as well.To be eligible to request a refund: - Sellers must provide a photo within 14 calendar days of sign-up - Sellers must request the refund within the first 45 days of sign-up - Sellers must sell the vehicle to buyer not delivered by OnceDriven - Sellers must provide verification of sale of the vehicle So if I had not asked for the refund within that 45 day period I would have been to late to wait until the 46th day. and I would have had to have sold my own motorcycle to someone else on my own. I was led to believe that they would give me a refund within that 45 days if it was not sold by them. So they are basically setting them selves up to do nothing but make money. They put your vehicle on a site and as long as you sell your own motorcycle you get your money back. If you don't you are out 189 dollars. This is quite a good scam for them. They hide behind the fact that they promised you a refund but only if you sell it your self. Why then would I spend this kind of money for them to sell it and not get one call on my vehicle. I sent several texts to them and received standard stalling texts basically telling me to fill out the above form for a refund. I obviously could not fill it out because I had not sold my motorcycle. I sent them a text advising them that if they did not return my money I would contact the Revdex.com and my banking institution to get my money. I didn't hear anything so I called my banking institution and was assisted in calling their customer service number. My banking institution advised them that she was with the fraud unit and that they were being recorded. We were put through to a Manager, He spoke to us briefly and stated that he would give me the full refund and was sorry about the problem. I don't think I would have gotten them to give me a refund had I not contacted my card holder. If I had done nothing I know that I would not have received a refund. Had I received calls on my motorcycle I would not feel so strongly about this, however I feel they are taking advantage of good hard working people and they either need to do what they say they can do in selling a vehicle for you or be prepared to give you the refund you deserve.Desired Settlement: I was able with the help of my banking institution get the result I wanted, however had I not involved them I do not feel that I would have received the cooperation I did from the manager at Once driven. Buyers beware.

Business

Response:

Mr. [redacted] asserts that he was led to believe (as if he was the one who purchased the service) that he would receive a refund within the first 45 days of service if Longwood was unable to sell his motorcycle. A review of the sales recording reveals that Mr. [redacted]'s wife purchased the service and that the terms were clearly explained to her that she could request a refund if she sold the vehicle on her own. As it appears Ms. [redacted] did not understand the terms, a full refund was processed on November 25, 2013. Sincerely, [redacted]- Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It was not my wife that put the advertisement on there site it was me. I did receive my full payment back from them. I do feel they absolutely misled me about selling my motorcycle. I would never have spent that much money and an advertisement had I thought any different. While I do appreciate the refund I feel that they should reword how they explain their system to prospective customers. They originally got my name off of Craig's list and searched me out many times not the other way around. I also did not have one person contact me about my bike. So obviously their selling power is not as it is quoted.. I am sorry it came to this but I guess you live and learn as they say if it sounds to good to be true more than likely it is..

Worst company ever. Will not stop calling me. Were unable to sell anything for the $189 guaranteed package. This is an illegal process they use to get leads. They search craigslist for people's numbers even though the ad says "do NOT contact us with unsolicited services or offers". I am surprised there is not a class action lawsuit against them yet. If anyone would like to start one just email me and I'm all in!

Review: My [redacted] ad clearly states "•do NOT contact me with unsolicited services or offers"

Also, I have spoken with friends who report they actually tried the service and received no assistance in selling their car even after 50 days and they paid $189.

I did not ask for them to help me sell my car and I stated I did not want their help selling my car.Desired Settlement: To put an end to their phone number scraping tactics. My phone didn't even ring when they tried to call me. They just left a voicemail without even calling me for me to call them back so they can help me sell my vehicle. I have better things to do than be annoyed by advertisers that ignore messages to not contact me about helping me sell my car.

Business

Response:

We sincerely apologize for inconveniencing Mr. [redacted]. With

respect to contacting him, we assumed he wasn't interested in hearing from

commercial interests completely unrelated to why he posted his contact

information in the first place, (e.g., random marketers such as credit card or

home security companies). Our service is specifically tailored to help

him achieve his goal. We truly believe in our buyer-seller matching service

and want to help as many people as possible, but we understand that he is not

interested and therefore will not contact him at the number provided in his

complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I enrolled in the 90 day money back guarantee of 249 dollars. They guaranteed 220 dollars refunded back if I let them market the vehicle for 90 days, and provided photos of it within 14 days. I sent a notarized letter in the day the 90 days expired after selling myself. They received it, and I have made multiple calls trying to receive my refund money. They have had more than 6 weeks to do so, or 30 business days. I purchased the plan in April's 2013 and have yet to receive my money. Customer ID: [redacted]Desired Settlement: I would like my money refunded immediately, then I will remove this complaint.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed on 9/9/2013. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The company failed to refund my 90 Day Money Back Guarantee. I had contacted them several times regarding requesting my refund. I spoke to a Representative named Kelly and she verified that my request was received and indicated that my refund would follow within 30 days. After the 30 days exceeded and I still was not honored my refund I called again and left a message stating that I wanted to hear from them regarding my refund and I was lng over due what was promised. I honored all areas of our contract agreement including a notarized request of refund form within the allotted time-frame of the refund request. No refund was provided.Desired Settlement: I want my refund. No access to my bank account. I want a certified check in the amount of $220.00. This amount was the contracted amount for which they had a processing fee of $29.00, I am in agreement of the processing fee of $29.00 of the original $249.00 paid

Business

Response:

AMS apologizes for the delay of Ms. [redacted]'s refund. The refund of $220 was processed today. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I was informed that I was to allow 3-5 business days for the processing to be applied back to the card used for serviced provided. Should I not see completed processing as of 6 business days I will be notifying the Revdex.com

Regards,

Review: I returned all the paper work required within the correct time frame and my money was not return. I have called 8 times and spoke to representatives of the company that advised me of a call back I have yet to receive. The 90 day money back guarantee is a joke!!!!!!Desired Settlement: Return my money ($249.00) minus the $29.00 fee as agreed!!!!!!!

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Thanks to all of you who wrote reviews of this scam company. And to [redacted] and [redacted] at OnceDriven, do not call me again. 2001 Saab Convertible in Canfield, OH.

Review: I was solicited by "Once Driven" today after posting an ad on [redacted] in [redacted]. I did not want, nor do I want to be contacted by these people in any regards for any purpose. I did not check the box on CL that said it was okay to contact me. I am on the National "Do Not Call List" and by them contacting me to offer services, I feel they have violated my wishes and should also be look at by the FCC for doing so. I know that I am not the only person to have an issue with this company but I ask that something be done to stop this intrusive behavior.Desired Settlement: Turn over information to the FCC and have this company investigated for violation of the National Do Not Call List. Otherwise - no further contact from this company .... EVER.

Business

Response:

The phone number listed in Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call Database and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

Review: I was scammed into purchasing a service by Once Driven under the misguided promise that I was made by one of their representatives to provide advertisements leading to the selling of my car. I was reassured that my car would be sold through this company and that my listed price provided a guaranteed sale. Being that I was under a strict time frame due to my move out of state, I decided to purchase the service with confidence my car would be sold before my deadline as I was assured. I waited a couple days for a response from the company or any potential buyers but heard nothing. I then looked into this company and realized it was an ongoing scam providing false and misguided information to their customers. I immediately called them and asked for a refund as I was no longer interested in listing or selling my car through their company. I was then very rudely informed that there's no way I could get my money back and they refused to let me speak with a manager or superior. I paid $189.00 for this service upfront and still have received none of their delivered service guarantees in exchange, nor have they done anything to accommodate their false claims to sell my car. I want a full refund and a removal of my car listing from their ads as I do not want to proceed with this service anymore. Thank you.Desired Settlement: I would like a full refund for the amount of $189.00 which I paid upfront on 8/6/2014.

Business

Response:

Ms. [redacted] seeks an early refund and states that OnceDriven hasn't

done "anything to accommodate their false claims to sell my car."

In reality, one day after she listed her vehicle, 8 emails were sent to

buyers that had expressed interest in a vehicle like hers. The system

forwards those emails to the customer if they have an email address. Did

Ms. [redacted] receive and follow up with these interested buyers? The same

day OnceDriven also listed her vehicle on Facebook and "boosted" it

(which costs money). Ms. [redacted]'s vehicle is also priced above market value by over $1,200, which was advised to her on 8/13/2014.

The reason Ms. [redacted] was initially denied a refund was because

she called in only a week after listing with OnceDriven and she had not sold her

vehicle as required by the terms. She is still well within the refund window

if she sells her vehicle on her own to a buyer not provided by OnceDriven.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If the statement you've made had been clarified from the beginning, (before I purchased this service), I would have never bothered. I was assured by one of your sales reps, [redacted], that the price I had listed for my vehicle was very reasonable and assured me that your company was well able to sell it for my desired sale price. After I paid, and called in the next day, another one of your reps told me that my car was over priced and nobody who viewed my listing expressed interest in it. She then advice me to reached out to the viewers and engage in conversation with them to "negotiate the price." I was willing to negotiate but [redacted] assured me that the benefit of your service was that I wouldn't have to "wheel and deal" with potential buyers because they already knew what they were looking for. It was because of her confidence in your company's ability to sell my car at the listed price that made me purchase this service. I was given false hope and reassurance and I am very displeased with the outcome. None of the potential buyers have responded to my emails and weeks later I still have not received any replies or inquiries about my car. I want a full refund as an accommodation for your company's lack of truthfulness to your clients. Please remove my listing and issue my refund immediately. Thank you.

Regards,

Business

Response:

In a good faith effort, we have refund Ms. [redacted]'s purchase price of $189. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her original method of payment.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My name is [redacted]. I have been calling and emailing Auto Marketing Service Vehicle Systems company for an update on my refund. It's been 11 months. Every time I call or email them they give me the same response " it's in the process with our credit dept or call back in a few days for an update. Now they are not responding to my emails.

This company give me false promises of interested buyers and now have ignored my many requests to refund my moneyDesired Settlement: To give me back my refund.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $249, not $278 (AMS full purchase price is $249) was processed back to Mr. [redacted]'s original method of payment today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing SYstems

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: [redacted]

Sent: Sunday, February 09, 2014 5:43 PM

To: [redacted]

Subject: RE: Complaint against Auto Marketing Systems

Importance: High

Hello [redacted],

As of 2/9/14 I still haven’t received the credit back to my credit card. I logged into my account to double check if the funds were there, but apparently they weren’t. I just wanted to keep you in the loop. I will check again on Monday.

Thank you again for your support.

Business

Response:

We are showing a successful refund of $249 on 1/31/2014 at 11:35 am EST, being processed back to Mr. [redacted]'s credit card ending with [redacted] and an expiration date of 06/16. If Mr. [redacted] still does not see the refund back to that card account from Auto Marketing Systems, Longwood Industries or Once Driven, please have him (along with his credit card company) call me directly on the phone number listed below.

Sincerely,

Customer Service Manager- Auto Marketing Systems

###-###-#### Ext. 101

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: [redacted]

Sent: Friday, February 21, 2014 7:08 PM

To: [redacted]

Subject: RE: Complaint against Auto Marketing Systems

Importance: High

Hello [redacted],

Since the last email I sent you, I still haven’t received credit back to my credit card as of today 2/21/2014 and I ,also, haven’t received a call from [redacted]. What do I need to do to resolve this issue? Any suggestions?

If you have any questions let me.

Thanks,

Business

Response:

Mr. [redacted] will be credited the full refund amount today. Due to a recent merchant change, Mr. [redacted]'s refund was not processed as originally thought. I have confirmed that all refunds processed as of today will process successfully. I tried to return a voicemail call back to Mr. [redacted] to no avail. Please let Mr. [redacted] know that his full refund will be processed today, and back to his card account within 3-5 business days.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchases a service from AMS on February 11, 2013 to market my car. I ended up selling my car myself. According to the receipt I signed with AMS, if I sold it myself, I still had to market it with them for 90 days. And then after 90 days, I could sign my receipt and mail it in and get a $220 refund ($249 - $29). I signed the receipt and mailed it to them in the required 2 week time frame. I have emails from them confirming that they received my receipt and were processing my refund. The email says they received my refund request on May 16th. Now almost 3 months later, I still have not received my refund. I have called and ususally only gotten voice mail after long wait periods. I have sent emails and was only told that they had an administration error and I would receive my refund in a couple of weeks. That was on July 3rd, and still no refund. The account manager has been very rude when I have talked to her and will not let me talk to anyone else at the company.Desired Settlement: I only want the $220 refund credited back to my credit card as detailed on their receipt and refund policy, especially since I have followed the guidelines word by word and fulfilled my obligations.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Have received the refund.Regards,[redacted]

Review: I listed an item for sale on [redacted]. In this ad, I made sure to select "Do NOT contact me for unsolicited offers of advertisement." This company contacted me anyway. I am on the do not call list.

The Do Not Call list doesn't say "You can contact me once, but you'd better stop if I tell you to." It says, "I'm telling you right now, don't contact me ever. Even once." What this company is doing is illegal. Using a recording to make the call is also illegal.

I have spoken to a lawyer who has already filed paperwork to serve to this company for Do Not Call violations. He tells me that I am entitled to $500 per violation. Each call is a violation, and each use of prerecorded recording is a second violation.Desired Settlement: You have already stopped calling me, so that is not my desired outcome. My desired outcome is to stop calling EVERYONE who has selected "Do not contact me". My desired outcome is for you to obey the Do Not Call registration. Anything less is unacceptable.

Business

Response:

To whom it may concern:

If you could please

forward the number at which you were contacted, I can then investigate the

matter to determine where your number was obtained and how and when you were

contacted. It is important to note that nonprofits are permitted to

contact DNC numbers.

Thank you for reaching

out to us and giving us an opportunity to respond.

Sincerely,[redacted]Quality Assurance Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No, I will not provide my phone number. We both know that it was gathered from [redacted], the same as all other complaints on here. Exactly what do you hope to gain by feigning ignorance on this matter?

I'm glad to see that you admit that you don't care about the Do Not Call list. Please be advised that I have forwarded this complaint to the Commonwealth of Virginia State Corporation Commission and the Internal Revenue Service for investigation of tax exemption fraud.

Regards,

Review: I was solicited on [redacted] where it was stated no solicitation. I was told by a representative of Oncedriven that they could sell my travel trailer and that they already had people interested in it ( no one had ever called me claiming they found me on their site only the [redacted] site). At no time was I ever notified that the refund guarantee would be only for 45 days until I received information after the purchase. I simply would not of purchased if I was notified at time of purchase. I just called their office and spoke to a [redacted] Ext [redacted]. I told her the issue and asked her to refund me my money. All she could do was repeat the 45 day policy regardless if I told her that I was never made aware of it at the time of the purchase.Desired Settlement: Since I was not made aware of the 45 day policy at the time of purchase it should be considered a breach in contract, a full refund of the purchase price should be implemented.

Business

Response:

When Mr. [redacted] purchased his listing with Once Driven on 4/23/2015, he was read (and agreed to) Once Driven's refund policy statement before being charged for the $189 service fee. Mr. [redacted] was also sent a confirmation email, along with the photo instructions email on 4/23/2015 to the same email address listed in his complaint. The email account provided by Mr. [redacted] did receive these emails on 4/23/2015.Unfortunately, Mr. [redacted] is not eligible for a refund since he has not sold his vehicle by other means within the 45-Day Guarantee Date. If Mr. [redacted] had sold his vehicle through another source within the first 45 days of listing with Once Driven, he would have been eligible for a refund of $160 ($189 minus the $29 processing fee). For everyone's convenience, I have put a direct link to Once Driven's 45-Day Guarantee for review.[redacted]Per the 45-Day Money Back Guarantee agreement, Once Driven will continue to list Mr. [redacted]'s vehicle at no additional expense to him until his vehicle has sold.Sincerely,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The representative did not make me aware over the phone about the 45 day period involved with the contract at any time. This company claims that I was sent an email about the 45 day period. What I did receive is attached. I did not receive that email regardless of being claimed that it was sent. Simply, if I was made aware of the 45 day period I would of declined this offer. Please refund the full amount.

Business

Response:

Once Driven's terms of service are very clear and easily accessible for

every customer. Mr. [redacted] was provided with the terms of service

before his purchase was processed, and was sent a direct link to his

listing the day he placed his listing. A clear indicator of this is Mr.

[redacted] sending photos to Once Driven within 24 hours of his listing

being placed. The only way for Mr. [redacted] to have had access to the

information would have been by receiving the confirmation emails, or

receiving verbal communication immediately following his agreement to

the refund terms.Unfortunately, Mr. [redacted] is no longer eligible for a refund.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What is being said it partially true. I allowed this company to use some of my photos from my [redacted] site but did not download to their site, which coincidentally the [redacted] site has a message at the bottom of the listing requesting that I not be solicited by any third party company. The company representative even told me that is how they found me, they also did not speak of any 45 day guarantee while on the phone or in any subsequent emails. I received this 45 day notification via [redacted]. I asked the Once driven Representative to email me the original copy of the letter that was sent to me. What I was asking for was the original copy that was sent to me that day, specifically. What I did receive was two emails one not reflecting the 45 day notice and the second one showing the 45 day notice. Given that I was recently emailed two different messages one with and one without the 45 day notice it would be no stretch of the imagination to understand that if I did receive the original email (which I did not) it is very likely that I received the one without the 45 day notice.[redacted]

Review: Received a phone call about my add on [redacted]. Different numbers calling at all hours claiming to be with the same company. Asking for money that I never agreed to pay.Desired Settlement: Not to share my billing information, name or other contact details

Business

Response:

The only message received by Mr. [redacted] from Once Driven was delivered on

2/5/2015 at 9:32 A.M. EST to the phone number listed on this complaint. Mr.

[redacted] then called Once Driven at 10:42 A.M. EST and spoke with one of the Once

Driven sales associates.It appears (based on this complaint)

that Mr. [redacted] wishes to not be contacted again from Once Driven. I have

added the phone number on his complaint to the Do-Not-Call database,

and Mr. [redacted] will not be contacted again. If there is another phone

number that Mr. [redacted] has been contacted on, I will be happy to examine

the number for calls from Once Driven, and add the number(s) to the

Do-Not-Call database as well.Sincerely,[redacted]Customer Service Manager