Longwood Industries, Inc a/d/b/a OnceDriven.com

Review: Auto Marketing Systems found my name from Craigslist while advertising my vehicle. They called me numerous times telling me that they had multiple interested buyers for my vehicle. After I finally decided to try their services (again, they pestered me for days with calls), I paid their fee of $149.00. Since I have paid them about a month ago, for some reason, they no longer have interested buyers. I have not had any communication from them since paying their fee. I would like my fee refunded because of their false advertising.Desired Settlement: Refund request in the amount of $149.00

Business

Response:

Mr. [redacted] purchased a non-refundable ad. His ad has been viewed over 295 times online. As promised, we will continue to aggressively market Mr.[redacted]'s vehicle until sold. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Well, made an ad on [redacted]. They took my information and began to solicit their unwanted services. Not reading the ad to see that I was purchasing not selling. Ignoring [redacted] policy and warnings that I did not want to be contacted or solicited services that entirely did not apply to me. It quite frankly annoys me. These people are less useful then spam in my email.

Review: Non solicited phone calls regarding services clearly unwanted. My phone number scraped from an add that clearly states my intentions "do NOT contact me with unsolicited services or offers".Desired Settlement: Penalization for harassment.

Business

Response:

According to our records, thephone number provided has never been contacted by Once Driven. If he has another phone number that may have been contacted, I will be happy to investigate the call details. It is clear that Mr. [redacted] does not have an interest in Once Driven's service, so I have added the phone number provided in this complaint to the Do-Not-Call database. The phone number provided will not be contacted by Once Driven.

Sincerely,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From "Once Driven" : "According to our records, thephone number provided has never been contacted by Once Driven". They have contacted me no less than 8 times at the phone number I provided. They are lying through their teeth.

Regards,

Business

Response:

The phone number provided by Mr. [redacted] is ###-###-####. My record

search did not generate data to support Mr. [redacted]'s claims on

10/17/2014. Today, I can see where Once Driven did attempt to contact

him. I have added this phone number to the Do-Not-Call list, and it

will not be contacted again. Once Driven apologizes for any

inconvenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I followed AutoMarketing Systems refund policy to the letter ,mailing my request 8/8/2013. I called to follow up on the refund request on 8/30/2012, 9/4/2013, 9/26/2013, 10/17/2013, 11/25/2013, 12/11/2013, 1/3/2014, and 3/27/2014 .Several times I was priomised a refund in a few days but none has been received. Each time I was asked to wait a few more days / weeks due to system problems etc.Desired Settlement: I want to receive a refund in accrodance with their ploicy

Business

Response:

AMS apologizes for the delay of Mr. [redacted] refund. the refund of $220 was processed to day back to Mr. [redacted] credit card account ending with 6420. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I recently posted an ad on [redacted]. When posting I mentioned I did nt want to be contacted by unsolicited services. When calling to inform them I was not happy and did not want to be called again, I was interrupted by one of their representatives. When I told them to let me finish and spoke over them I was hung up on. When I called back I spoke to another representative and expressed how I stated in my ad that I did not want to be contacted by unsolicited services, I was told that they disregard those statements and call regardless. I then expressed how I had looked up their company on the Revdex.com webpage and noted that they had a D+ rating and had hundreds of complaints regarding the same matter. Little care on their end was expressed and only stated that they had been open for amount of years. Regardless the amount of complaints regarding these types of issues needs to be taken more seriously, than saying they will not call again and adding the person to their do not call database. If someone states they don't want to be contacted by solicitors or 3rd party companies, oncedriven.com should respect the sellers request.Desired Settlement: stop calling people that request not to be contacted. Disregarding peoples requests is not a good way to promote a company that is already asking for $220 to post something.

Business

Response:

Thank you for forwarding Mr.

[redacted]'s concerns about reaching out to him despite the fact that his ad

requested that he not be contacted. I would first like to note, as Mr.

[redacted] acknowledged, we immediately respected his wishes when he contacted us

and agreed not to contact him. As far as his online ad is

concerned, please let Mr. [redacted] know that his [redacted] ad was available

on other sites and that the language he is referencing is not part of his ad

when we encounter it on those other sites. As for his interaction with

the representatives, we sincerely apologize if his calls were not handled with

the utmost professionalism. We strive for perfection when it comes to

customer service and will look into the matter and address any issues that we

uncover.

Thank you for giving us an

opportunity to respond.Sincerely,[redacted]

Review: I advertesed on their web site in April 2013 with a 90 day money back guarantee we have called them 5 times since july and they keep giving us the runaround my husband called on 1/6/2014 and said we were going to get a lawyer and she said do what you have to do and hung up on my husband. I would like a full refound of 249.00 the full amount just because of the fact that they keep telling me that it is beeing prossesd.Desired Settlement: a full refound even the 29.00 that they say you dont get back

Business

Response:

AMS apologizes for the delay of the [redacted]'s refund. The refund of $220 ($249 minus the $29 Processing Fee) was processed today. The [redacted]s will need to allow 3-5 business days for the refund to appear back to their credit card account.

Review: This company starting calling me ever since I placed an ad on [redacted] to try to sell a dirt bike. I never asked them to call me. I don't want them to call me. They are a known scamming act.Desired Settlement: I want them to stop calling me now! They are a known scam artist.

Business

Response:

Ms. [redacted] phone number provided in this complaint has been added to the Do-Not-Call database, and she will not be contacted again. We apologize for any inconvenience.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am glad that they claim that they will not call me again, however that does not address the fact they should not have called me to begin with. I never asked them to call me. I never asked for their "pretend" service. This company has tried to pull the same scam on many people. They are a dishonest and disreputable company, and they need to be forced to stop trying to scam people. I am requesting that they are forced to stop doing business.

Regards,

Business

Response:

It's curious why Ms.

[redacted] has resorted to casting aspersions and making defamatory statements

about our company when she has never tried the service in question. It's

not clear how we're supposed to respond when no reasonable resolution has been

proposed.

Sincerely,

Customer Service Manager

Review: I advertised my vehicle with Auto Marketing Systems web site. Under the agreement, if I sold my vehicle to anyone outside of Auto Marketing Systems, I would receive a refund of my payment, minus a $29 charge. I advertised my vehicle on Dec 5, 2012 and sold my vehicle on Craig's list on March 12, 2013. I requested a refund of $170 ($199 minus $29 processing fee) on March 28, 2013. I have yet to receive any refund from Auto Marketing Systems. I've sent numerous emails requesting the refund and have always been told due to "administrative issues" the refund has been delayed. I called Auto Marketing Systems last month and was told the refund would be processed in 3 days but I have yet to receive any refund.Desired Settlement: A refund of $170 to my credit card account.

Business

Response:

AMS Apologizes for the delay of Mr. [redacted]'s refund. The refund of $170 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: After posting an ad to sell my vehicle on Craig's list I was contacted by AMS. The rep stated they would help sell my truck for a fee of $249. I was told as long as the truck did not sell and I followed all the refund warranty process that I would recieve $220 back after 90 days. I made sure I did everything they asked in the time frame that was given. I sent in my refund papers signed by a notary in July 2013. It is now Nov and I am still trying to get my refund. I was told by [redacted] that it was processed Oct 23, 2013. After checking with my bank for serveral days now I have been told again that a refund has not been processed to my account. Now when I call the ###-###-#### I get nothing but a dial tone. I dont know what else to do. I call at least twice a week and I get no where with them.Desired Settlement: I want to recieve the $220 refund I was promised.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed on 10/23/2013 back to his card account ending with 0794. Mr. [redacted]'s refund should already be back on Mr. [redacted]'s credit card account. If Mr. [redacted] discover's otherwise, please have him call us back ASAP. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Review: I signed up for the 90 day enrollment in buyer matching program. They advertise your car for sale for 90 days, if after 90 days the car hasn't been sold they will refund $249 minus a $29 processing fee. My enrollment date was 07/09/2012, after the 90 days was up I completed and mailed the cancellation form. I contacted them numerous times via telephone and email, they said it would be refunded, and it has been almost 1 YEAR since the refund was supposed to happen..Desired Settlement: I WANT MY MONEY REFUNDED ASAP. $229.

Business

Response:

AMS apologizes for the delay of Ms. [redacted]'s refund. The refund of $220 was processed today. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Review: Business contacted me with a robocall offering to help sell a vehicle I have listed on craigslist. My listing specifically indicates "do NOT contact me with unsolicited services or offers."Desired Settlement: Remove me and my phone number from their information, and no longer contact me now or in the future.

Business

Response:

If Mr. [redacted] will provide the area code where he was contacted, Once Driven will research the phone number in its database and respond accordingly.Thank you for allowing us the opportunity to respond.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

The business has asked me to provide the area code where I was contacted. My area code is: [redacted]. I assume that is what they are asking.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Business contacted me with a robocall offering to help sell a vehicle I have listed on [redacted]. My listing specifically indicates "do NOT contact me with unsolicited services or offers."Desired Settlement: Cease and desist immediately.

Business

Response:

Mr. [redacted]'s phone number listed on this complaint has been added to the Do-Not-Call database, and will not be contacted again. Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have already filed a complaint with the Revdex.com (ID# [redacted]2) for this business to STOP contacting me by phone. The business claimed that I was placed on an internal do not call list, but that IS OBVIOUSLY A LIE. CEASE AND DESIST IMMEDIATELY.

Business

Response:

On behalf of Once Driven, I would like to apologize for the inconvenience to Mr. [redacted]. In my response on 10/9/2015, I stated that Mr. [redacted] phone number was added to the Do-Not-Call database. After further review, I neglected to submit that request on 10/9/2015. Subsequently, Mr. [redacted] was contacted on 10/16/2015 by Once Driven. This afternoon. I personally entered Mr. [redacted]'s phone number ((937) 572-0826) in to the Once Driven Do-Not-Call database. Mr. [redacted] will not be contacted again. Again, I apologize for this oversight, and apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Unsolicited harassment via robo call / voice mail. Gnats!

I received two calls from Once Driven after I posted my vehicle on Craigslist. I reviewed Revdex.com's reports on Once Driven and called them back. The standard sales pitch was provided. Once I was given the opportunity to ask question about the service, the sales rep was silent. When I offered to allow Once Driven to post on vehicle with payment of the $189.00 fee upon sale f my vehicle she hung up on me.

She had stated that they had 5 clients that were looking for my specific vehicle. I asked to have my phone number removed from their database, we will see if that happens.

I cannot say if this is a reputable site or not as I did not use their service. But given the reviews on this site and their unwillingness to work with me, I would recommend not using Once Driven.

Before making the final decision to sign up with them to sell my car I read the Revdex.com report. According to Revdex.com they are not a member. But when I asked them if they are in Revdex.com they told me yes they are in Revdex.com. I believe I was was deliberately misled.

Review: I was called by this company for unsolicited services in regard to selling a motorcycle I had listed on [redacted] in [redacted]. Although I specifically indicated in my ** advertisement I did not want to be contacted about unsolicited goods or services this company...specifically a representative named [redacted]...has continued to call me. Their poor business ethics coupled with the number of complaints lodged against them ensures I would never do business with them. I just want them to stop calling me.Desired Settlement: Ideally, Once Driven should stop scanning for people's advertisements and then calling them with unsolicited service requests. Specifically, I don't want to hear from them in any manner.

Business

Response:

Mr. [redacted] phone number listed with this complaint has been added to the Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I don't know when their response was submitted to you, but they just called me again yesterday. Same person: [redacted]. If this assures I'll no longer hear from them in the future, then I'll be satisfied with the result. If they don't intend to stop calling me then it's not resolved. Thank you.

Review: This company got my phone number off of [redacted] and is making constant phonecalls to my cell phone wanting to list my truck for sale on their site. The truck sold some time ago and they are calling me when I am out of the country causing very large phone bills. There is no way to contact them back. [redacted] specifically states in the ad that I do not want contact from third parties regarding my ad.Desired Settlement: I want them to stop contacting me and to stop violating [redacted] rules, mining it for peoples contact information.

Business

Response:

Mr. [redacted]' phone number has been added to the Once Driven Do-Not-Call database and will not be contacted again. Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Review: (Note: this is about advertising practices, not collection practices. I am not a customer of Once Driven and don't owe them money.)

I created an ad to sell my used car on [redacted]. They provide a box that reads "ok for others to contact you about other services, products or commercial interests ". I did not check this box on my ad. Thus I expected only to be contacted by actual buyers, not brokers or any other commercial parties. The next day, I received a automated "robocall" to my cell phone from Once Driven. I did not respond. Several days later, I received a followup automated "robocall". I returned their call at ###-###-#### and asked to be placed on their do not call list, then I filed this complaint.

Once Driven's position is that they accept opt out requests. I shouldn't have to individually opt out from every unwanted commercial company who decides to respond to my ad. I already opted out by deselecting the box on my [redacted] ad. Once Driven must stop collecting sales leads

from users like me.Desired Settlement: Do not contact [redacted] users who don't check "ok for others to contact you" box and don't solicit a call.

Business

Response:

Mr. [redacted]'s phone number provided on this complaint has been added to the Do-Not-Call database, and will not be contacted again. We apologize for any inconvenience to Mr. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business' response action was required by law but does not address my complaint, nor the ongoing abuse of [redacted] ads. I am looking for a policy change by the business to respect the [redacted] Terms of Service, paragraph titled "USE": [redacted]

Regards,

Review: This company is calling me with unsolicited offers for their service based on my listing of a [redacted] posting of my vehicle. It is against the [redacted] terms of service to do this and my advertisement clearly states "do NOT contact me with unsolicited services or offers".

They need to discontinue their practice of doing this. The person who is calling me is [redacted] at [redacted].Desired Settlement: They need to completely stop their practice of unsolicited contacts from trolling [redacted].

Business

Response:

Mr. [redacted] phone number provided on this complaint has been added to the Do-Not-Call database, and will not be contacted again.

Sincerely,

Customer Service Manager

Review: I received a voicemail from Once Driven that said they saw my vehicle on [redacted], and offering to help me sell my vehicle. My [redacted] posting clearly stated "do NOT contact me with unsolicited services or offers" which is a policy that [redacted].org expects businesses to abide by in their Terms of Use [redacted]. I ignored their voicemail that offered their service, and got another voicemail from them after about a week. Ignored that one. A few days later (I had already deleted the post) got another. I'm mildly irritated, so I call back at [redacted]. I get a random agent, and ask for her name and extension before we begin ([redacted]). I complained about them not honoring the [redacted] policy. She says they will put me on their "do not call list". I said that's not sufficient, I want to talk to a supervisor to ask why they don't honor the [redacted] terms of use. She puts me on hold, and another agent picks up after a couple of minutes. The new agent starts the whole process over again, and again I ask to speak to a supervisor. She tells me that I won't be receiving any more calls, and then hangs up without notice. I call back again, and this time I get [redacted] and ask to speak to a supervisor. [redacted] asks if he can help me instead. I say no, and I say that the last agent asked the same thing and I got hung up on. [redacted] promises he won't hang up on me. I say that I would like to speak to a supervisor, and [redacted] says okay, and that he will put me on hold. He hangs up on me.Desired Settlement: Once Driven needs to abide by the [redacted].org Terms of Use, which expressly prohibits the use of robots, spiders, scripts, scrapers, crawlers, etc. to find listings. They also need to respect consumer privacy, and not contact consumers who indicate that they don't want to be contacted with unsolicited offers. They also need to improve their customer service, and not repeatedly hang up on a consumer who wishes to speak to a supervisor about the [redacted] terms of use.

Consumer

Response:

I would like Longwood to explain why they don't abide by the [redacted].org terms of use, or why they don't think the [redacted].org terms of use applies to them. I would like them to stop soliciting posts which clearly state that they do not want unsolicited offers.

Business

Response:

We sincerely apologize how Mr. [redacted] inquiry was handled.

We will address this with the appropriate parties because it is our

policy to handle all calls in a professional manner.

As for the remainder of the complaint, Mr. [redacted] asserts

that Longwood ignored the default language that [redacted] places on every

online ad which seeks to prohibit contacting sellers with “unsolicited services

or offers”. Longwood believes [redacted] meant that language to

apply only to random marketers (like a credit card or home security

company) scouring the web to pitch something

completely unrelated to why he placed his information online in the first

place. If someone’s goal is to sell a vehicle and Longwood has a viable

alternative to help them achieve that goal (by reaching out on behalf of

interested vehicle buyers), Longwood finds that many people (including ones who

had the default language at issue on their ad) are receptive. If not,

Longwood respects their wishes ([redacted] was added to the DNC list on June

11, 2014).

Thank you for giving us the opportunity to respond and again we

apologize for any inconvenience we may have caused Mr. [redacted].

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their response:

"As for the remainder of the complaint, Mr. [redacted] asserts that Longwood ignored the default language that [redacted] places on every online ad which seeks to prohibit contacting sellers with “unsolicited services or offers”. Longwood believes [redacted] meant that language to apply only to random marketers (like a credit card or home security company) scouring the web to pitch something completely unrelated to why he placed his information online in the first place. If someone’s goal is to sell a vehicle and Longwood has a viable alternative to help them achieve that goal (by reaching out on behalf of interested vehicle buyers), Longwood finds that many people (including ones who had the default language at issue on their ad) are receptive. If not, Longwood respects their wishes [redacted] was added to the DNC list on June 11, 2014)."

Putting people on their do-not-call list after they've been nuisanced by Longwood doesn't address the underlying problem. Longwood is attempting to fallaciously justify their unsolicited offer by redefining the word "unsolicited" as "unrelated"; and is also attempting to fallaciously imply that people who post ads on [redacted] do not have the ability to choose whether or not they want to be contacted--that the language is placed there by [redacted] on every ad by default--which it is not, and is also irrelevant to the matter of their ignoring it. They further state that even though they offer their unsolicited services to people who have stated that they don't want to be solicited, that there are people who are receptive. While that may be true, it's not a good enough reason to violate the [redacted] terms of use, and just as importantly, the desires of the consumer. I can only conclude that Longwood must resort to continuing with this strategy to gain new customers; if they were able to market their services effectively and gain word-of-mouth reputation, then they wouldn't need to keep 'trolling' [redacted].

Regards,

Business

Response:

At this point, it

appears the parties must simply agree to disagree. We respectfully

suggest that that doesn't warrant a complaint to be categorized as

"unresolved" as we have justified our position and cannot be forced

to amend business practices simply because someone else has an opposing

viewpoint.

Sincerely,