Lowe's Home Centers, LLC

Thank you for contacting ATGStores.com via the Revdex.comWe are very sorry to hear about the issues regarding your recent product purchaseCustomer satisfaction is extremely important to us and we appreciate your cooperation in allowing us to make this rightA dedicated member of our team has contacted you to set up the removal of the product and complete the refundKind Regards, ATGStores.com Customer Care

On March 28th I placed an order at atgstores.com for $My order number is [redacted] I ordered a scale and my package arrived on the 31stWhen I received my package it was very light and upon opening it, it was emptyMy package was sealed with tape so I had considered the company forgot to include my orderI had contacted atgstores.com immediately and still have not received a responseThe lack of support offered by atgstores.com was neither satisfactory nor remedialAfter wasting my time buying from this website, and having to go to an actual store to buy my product, I don't think I will make the mistake of choosing to buy another product from this website

They have an ebay store which they state they have "More than 10" of an itemATG Store Item # [redacted] , Ebay Item number # [redacted] It's a salt and pepper grinder set by ModernhomeThis is a standard cheap chinese made set that is available at 20+ other stores on Ebay and the webThey sent me an email stating that it's backorderedI called them, and it's backordered until FebI tried to reach them times via Ebay resolution center, called them, and live chatThey still have not cancelled my order and refunded my moneyThey take people's money for stuff they don't stock, and then make it VERY hard to cancel the order and get a refund

Thank you for contacting ATGStores.com via the Revdex.comWe are very sorry to hear about the issues regarding your recent shopping experienceCustomer satisfaction is extremely important to us and we appreciate your cooperation in allowing us to make this rightUpon further investigation and review, we believe to have resolved your issue with the missing partsReplacements have been retrieved by you and a refund for your time has been processedA dedicated member of our team has been in contact with you to help resolve the issue and ensure you receive the checkKind Regards, ATGStores.com Customer Care

I've had nothing but stellar service from themine.com I ordered a dining set over Black Friday, then noticed they offered a better Cyber Monday dealLive Chatted with the company, and they issued me a credit for the difference! Then, when my order arrived (which took under a week, by the way!) I noticed the bench was damaged in shippingEmailed the company, and they arranged a replacement bench to be shipped from the manufacturer in the next few daysEasy peasy I saw several bad reviews for themine.com and was REALLY apprehensive about ordering from this site, but my worries are put to restI could not ask for better customer support or a better online experienceHighly recommend!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have also had follow up with a rep from The Mine who has agreed to refund 50% of the fee I find that this resolution is satisfactory to me Sincerely, [redacted]

horrible experiencei ordered a vanitythe joke of a delivery company called the day before and scheduled deliverythey didn't arrive and the delivery date on the site magically changed I chatted with the live chat on the minethey were utterly unhelpful with a that's them not us attitudethey offered no resolutions beyond speak to the delivery companythis ignores the core problem of they contracted with the bad delivery company this company is actually lowes on the backend nowdon't buy in to their great american northwest marketingLame at best

Dear Ms [redacted] , Thank you for contacting ATGStores.com via the Revdex.comWe are very sorry to hear of the several points of failure throughout your recent order experienceWe are reviewing your order in its entirety, in particular the most recent issue with regard to a system glitch that prevented the full amount of refund to be issued to you in a timely and hassle free mannerAs of 2/8/the remaining funds have been processed through our systemYou can expect to see the refund within 3-business days back to your original method of paymentWe appreciate your cooperation in discussing your experience with us and look forward to assisting you again in the future Kind Regards, ATGStores.com Customer Care

I can honestly say that ATG Stores has been one of the WORST experiences EVER! Ordered a floor mirror that came completely broken and shatteredI went through HOOPS and LOOPS to get a refundFinally got a refund and then came the issue of the broken mirror being in my home and ME having to cover the expenses to get it removedIt's NOT my fault that the mirror came broken so it shouldn't have to be my responsibility to have to pay for removalAfter speaking with about 5-different people, there was finally an agreement reached that if I could pay out of my pocket to have the mirror removed, ATG Stores would reimburse me $I found two gentlemen with a hauling company to do it and they charged $per personSuzanne B [redacted] told me to email her the receiptI did that on Oct 20thShe told me it would take about a week or so to receive a checkStill, no checkSo I called Friday, Nov 4th and spoke with another gentlemen (his email is [redacted] ) and he told me that a che

Dear Ms [redacted] , Thank you for contacting ATGStores.com via the Revdex.comWe are very sorry for the delay in delivery of the checkWe can assure you that the check was put in the mail and is traveling cross-countryA dedicated member of our team has been in contact with you to help resolve the issue and ensure you receive the checkKind Regards, ATGStores.com Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey are calling me in a few days to give me a store credit I do not know what amount yet Until I have something in I cannot cancel Sincerely, [redacted]

I placed two separate orders with this company, the first on Nov and the second on Nov 17, and for the same item that was listed as "in stock" After waiting several days and not receiving a shipment notification, I began contacting the company directly via email & phone - after the 6th email to them and numerous unanswered phone calls, I finally received a response via email confirming that the items would ship out, the first on Nov and the second on Nov Inexplicably and a day later, both orders were cancelled without an explanation and they have still not responded to my latest email asking for a reason for this bewildering activity It took nearly weeks of waiting and numerous attempts to contact this company, only for them to cancel my order and not receive the items I purchased - what a waste of time!!! This company has completely HORRIBLE customer service, does not respond to email inquiries and every time I've called them, I received an aut

I purchased two video doorbell pro doorbells from themine.com at a sales price of each during a labor day saleThe doorbells normally retail for After purchasing with my credit card a hold was placed on my card for I then called to confirm my online order and was told I have to either pay with [redacted]  or I have to buy them from somewhere else

Purchased Ashley furniture buffet on 09/15/15 Arrived intacked, but after unpacking realized that it had manufacture defect, which made one of the drawers collapsed. For 5 months I tried to call, email pictures and discuss my options of return/repair with ATG customer service. 01/19/16 I despite a transaction with credit card. Atg representative refused to discuss it on a three-way call with my credit card representative. They called me directly and said that they can not issue refund while charge is in dispute. They also replied to my credit card, that I did not returned the item and therefore the charge is valid. I could not just simply mail heavy piece of furniture without any packaging to who knows what address As of now I have broken buffet that I'm being charged for, that still under 1 year manufacture warranty, which Ashley furniture claims should be provided by atg stores

Greetings Revdex.com.org, I'm writing to follow up on Complaint ID: [redacted] , specifically to note that the response received by the company in question "The Mine" was completely unacceptable and provided no resolution Additionally, the customer service provided by this company failed to take the time to collect the facts in the issues that I brought to their attention -- whoever is running this company is completely asleep at the wheel What can we do to reopen this case and ensure that the negative feedback/review I provided for this company is publicly available for all consumers to view? Thank you kindly and have a great day! Best regards, [redacted]

Have called ATG times about a lamp I purchased Was told the switch was 1' from the base When received, switch was a full 24" from base No bill of lading, no return form Contacted ATG via chat with "Melissa," was told item could not be returned because it had been assembled Ridiculous Melissa said she would contact manufacturer Coaster and email me No email received Telephoned ATG "Elizabeth" contacted Coaster, told me I would receive a return form within or days It has now been business days and no contact from ATG or Coaster I will pursue resolution with Coaster directly If unsatisfactory response, I will pursue resolution through my credit card vendor

Ordering through this company has been a frustrating experienceI placed the order in November for an item that was listed in stockAfter about three weeks of waiting I received an email that the item was on back orderI called to get details and was given a new date for deliveryI patiently waited again, only to have the same thing happenIt is now late January and I still don't have my item! To make matters worse, at one point I contacted them through live chat and the person I was speaking to was so unapologetic it was just down right rude! I am completely disgusted at this point and have just attempted to cancel this orderAnd even that is not going smoothly! I received an email stating that they received my request to cancel but I will have to wait for conformation! Are you kidding me- they can bill me immediately but when I want my money back I'll have to continue to be patient for a refund! This company is a disaster!

I placed an order with your company on 11/19/I had a round table with four chairs placed in my cartI found a similar table but it was rectangular and came with four chairs and a bench for a similar priceI decided to go with that one instead so I was going to add that one to my cart and delete the other oneWhen I added it to my cart it said it was out of stock so I decided I would just move forward with the round table that was already in my cartI placed my order and then immediately received an email stating I had been charged $and some change because I had been charged for both tablesI went to the site and there was no option to cancel the orderBeing that it was Sunday night I knew I wouldn’t be able to get a hold of anyone until Monday morningI called the next morning at a.mCST while I was on my way to workI spoke with Cynthia who said it was no big deal and she would go ahead and cancel the order for meShe called me back shortly after to let me know she had spoken with Ashley Furniture and the rectangular table, four chairs, and bench had been cancelled and that I would be receiving a refund of $and would still receive my round table and four chairsCynthia called me back about four hours later and then let me know she did not cancel the order and the table had been placed on the truck and was being shippedSo Cynthia lied to me and told me she had taken care of it and then later went back on her word I called back and was unable to reach Cynthia(This has happened every time I have called back after I have spoken with someoneThe person I originally talked to is never there.) I spoke with Katie who told me she would go ahead and get my refund processed since I was given incorrect informationShe let me know that refunds aren’t typically processed until the merchandise has been picked up and they can verify it hasn’t been damaged but due to the circumstances she would go ahead and process the refund(I do have voicemails to verify this.) When I did not receive the refund I called back againThis time I spoke with JocelynJocelyn restated the typical refund process so I said okI’ll wait until the table is picked upThe table was picked up on 11/29/by UPS I decided to call in yet again because I figured it still had not been taken care ofI was right againThis time I asked to speak to a supervisor as I had not had any luck with the other representativesI was transferred to MikeI explained my situation, yet againMike informed me that no refund had been processed at this pointThat means the other reps who told me they processed my refund lied to meMike said they didn’t lie they must have just not known what they were doingMike told me he would speak to the accounting team and give me a call backI received a voicemail stating my refund had been processed and I would receive it in 3-daysBy this point I had lost all faith in your customer service department so this morning when I had yet to receive a notification of a credit on my account I decided to call yet again This time I was transferred to TopherTopher informed me that yet again I was lied to and no refund had been processedHe said a dispute had been added for the charge on 11/27/I placed this dispute after I was lied to twice by the representativesI figured in case I wasn’t able to get this situation handled with your company that my credit card company could handle it on their endThe dispute was only for $as I wanted to keep the other table and chairs which was $Topher informed me that now it could take two or more weeks for me to get my money back due to the dispute and that your company accepted liability for the charges on 12/4/ (So your company was contacted on 11/27/yet the representatives continued to tell me time and again that they were refunding my money and I would receive it in 3-daysThat is TERRIBLE customer service.) I asked Topher if American Express would be able to verify that was the truth if I were to call them as soon as I got off of the phone with himHe said noI asked why not? If you are working directly with the credit card company on the dispute why would they not be notified that you have accepted liability? I informed him that I also had received no notification that this had happenedAmerican Express has sent out update emails every step of the way letting me know where they are in the process yet I received nothing stating they were moving forward as your company had accepted liabilityI asked if I could speak to someone over him because this clearly was not getting anywhere This takes us to my last interaction with a member of your customer service departmentThis time I was transferred to ScottI was livid by this point because I have explained this situation to so many people and have been lied to by EVERY person I have spoken withHe gave me the same story Topher did as Topher had filled him in on our conversationI explained to him that I had lost all faith in anyone from that company at this point because I had just been lied to time and againI told him I wanted the money that was owed to meThis has already been going on for days and it’s just absurdBy the end of it I told him I felt like everyone was just giving me the run around because there was never any intention of refunding my moneyI am not trying to scam the systemI just want the money that is owed to meI don’t have the merchandise and I am going to be charged interest on a purchase that never should have been made so every day this takes is costing me moneyAt this point I feel like getting my attorney involved is the only other option

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meUnfortunately for some reason Google play says they see the refund but it wasn't a payment taken from my accountAlthough I have my receipt and received and returned the package and it show on my bank statement Sincerely, [redacted]

Last summer this company held a contest where winners (from each state) would receive paint and painting services for a room of their choosing I was the winner for PA and I have my paint but no painting services I have tried repeatedly to resolve this with Melissa C [redacted] @ATG to no resolution After some email exchanges it was brought to my attention that I needed to pick a painter this was never described to me Melissa stated she would do some research I still havent received any painter recommendations I have tried email, phone, and Facebook Messenger to get this resolved