Lowe's Home Centers, LLC

1.) The delivery was set up for the afternoon between 2-The delivery company called me at 10AM, while at work, and stated that they were minutes awayI explained that they were suppose to come in the afternoon and they requested that I go home and call them and they would arrive in minsWell I went home around noon and called leaving a voicemailThey showed up at 5PM2.) The delivery options did not include assembly, I was not aware of this3.) Pieces of the assembly hardware are missing, so I have cushions and bases of the couch all over my living room4.) I called that evening to have replacement hardware sentIt was mailed outI was assured delivery date of 11/15, todayI waited at home for the majority of the day and when just looking up the tracking number, it was delivered to a different addressI am currently on hold with your customer service department and am being told that it was in fact sent to the wrong address and they will be sending another shipment o

I can honestly say that ATG Stores has been one of the WORST experiences EVER! Ordered a floor mirror that came completely broken and shatteredI went through HOOPS and LOOPS to get a refundFinally got a refund and then came the issue of the broken mirror being in my home and ME having to cover the expenses to get it removedIt's NOT my fault that the mirror came broken so it shouldn't have to be my responsibility to have to pay for removalAfter speaking with about 5-different people, there was finally an agreement reached that if I could pay out of my pocket to have the mirror removed, ATG Stores would reimburse me $I found two gentlemen with a hauling company to do it and they charged $per personSuzanne B*** told me to email her the receiptI did that on Oct 20thShe told me it would take about a week or so to receive a checkStill, no checkSo I called Friday, Nov 4th and spoke with another gentlemen (his email is ***) and he told me that a che

I purchased a platform bed with drawers from themine.com I purchased this based solely for the storage space it provided The description of the bed is misleading as it says it is solid wood While this is true for some parts, the drawers are not This is not a cheap bed and yet the drawers are constructed in the same way that ikea drawers are with a sheet that fits into a slot on the drawer cover and therefore is not sturdy at all Very disappointing especially since I have experienced nothing but problems with these drawers since I purchased them just a couple months ago The front cover of the drawers comes apart from the other pieces after a handful of times of pulling the drawer out (which is the purpose and use) The king sized bed (which is what I purchased) is sold by the manufacturer for (https://laxseries.com/product/storage-bed/) for $2, If you purchase the same king size bed without storage, the price is $1,(https://laxseries.com/product/platform-b

On March 28th I placed an order at atgstores.com for $My order number is ***I ordered a scale and my package arrived on the 31stWhen I received my package it was very light and upon opening it, it was emptyMy package was sealed with tape so I had considered the company forgot to include my orderI had contacted atgstores.com immediately and still have not received a responseThe lack of support offered by atgstores.com was neither satisfactory nor remedialAfter wasting my time buying from this website, and having to go to an actual store to buy my product, I don't think I will make the mistake of choosing to buy another product from this website

We purchased a sofa set (manufactured by J&M Furniture) on TheMine.com in April and it was delivered in May The list price of the sofa set was $2100, which both the manufacturer and the TheMine.com specified as good, real leather (not bonded leather)However, months into using the sofa set, we noticed the leather peeling off and the holes along the seams starting to get biggerWe thought it may be just at one placeWe monitored it closely for the next months and it continued to get worse
I realized that it is a defective sofa set, given how quickly it is deteriorating for a sofa set that costs $which gets less than moderate usageAs the product is still under 1-year warranty, I reached out to TheMine.com on Feb 3, 2018, asking them to resolve the issue, preferably return and refundAfter going back and forth for more than a month, TheMine.com claims that it is wear and tear, and that they not will repair or return/refund the unitHow can a sofas

On 6/22/I ordered an end table online through ATGThe picture showed a light wood table in the color AmberWhen I received my table on 6/28, it was NOT what I ordered! I contacted ATG via email on 6/29, and included a picture of what I ordered, and what I receivedI told them I would like to return it for an exchange, with no charge of return shipping or new charges, since I did not receive what I paid forJasmine W***/Customer care Representative responded hours later and asked for pictures of the product, and then they would see what they are able to do in terms of a replacement or a refundI sent the picture, that same day, and they admitted I got the wrong thing, and said wait 1-days for a responseI didn't hear back, so emailed them on 7/Still no response, so I emailed again that day and said I wanted a refund, and how do I ship product backGot response from a different CSR saying sorry they haven't been in touch, but they have started a return for the item, and

I recently purchased a dinning table from ATGStoreOrder # ***, a expandable dining table in Wenge Oak finishOrder placed on July 4th 2016, the expected delivery date was July 23thHowever, we didn't receive any tracking update after July 23th until I contacted ATGStore on July 26th, and they claimed that they have lost tracking and needed days to investigateThe rep contacted me saying the delivery company will call me next day on July 27th for deliveryBut, no one calls until I contact them on 7/At this point, the rep already told me that they would provide compensation for the long delay order due to their mistakeFinally, on August 3rd, we received the order but in the WRONG color, light cherry, which is complete WRONG and not matching anything in my house.And the carrier said it is not their responsibility that the items are wrong so he won't take it backI contacted ATG immediately after we received the wrong itemsThen I confirm with them I will not take the

Worst Company EverI ordered lights for a condominium that I work forThe picture showed a white fixtureThere was not mention of it being brownBut they shipped me brown fixtures, and they refuse to take them backI will never order from this company againDo they buy their A+ rating? of their reviews are negative!

I ordered a very expensive sink and vanity and grid drainThe product looked beautiful onlineThe problem is the company itselfThey are nice on the phone but horrible at customer service, poor communication, they lie about the order information and I would NEVER order from them again Every part of this order was a hassleI ordered a sink and vanity and it took a couple of weeks before they could tell me it wasnt availableSo then they gave me a discount (only thing positive out of this whole experience) So I order another vanity and sink which was alot more moneyIt came from China and the bottom of the vessle sink came chipped!!! My husband who is a plumber called them and said this was done during the drilling process from the manufacturer and ATG said oh its normalI sent pictures clearly showing how this was not normalThis also came many weeks late to meFinally when it came and I sent pics, they "supervisor" told my husband to put plumbers putty on the bottom of the sink to where the grid drain would connectMy husband was so annoyed because no one should EVER use plumbers putty on a natural stone sink as it will stain itThen we had to order the grid drainAnd they told me it would take weeks to comeWeeks when its domesticSo I said no this whole process is taking me a couple of months as they were so bad at communication, so bad at the first order for not letting me know that my original sink was available a couple weeks afterTo then having to wait forever, many weeks for the new vanity and sink, to the sink being chipped bad underneith, to the supervisor then giving bad advise on using product that she should never give to her customersTo now the grid drainI made this order last week on a wednesday and they called the manufacturer to ask if they can send it sooner then the couple of weeks that it would take for me to get the grid drainMy operator called them and told me that the monday after which was a five days after they could send it outI shouldve gotten it today on a thursdayI didnt get anthing in the mail so I call ATG and they said oh hmmm we dont know about that and the manufacturer cant send it out until a week from now Again another issue, another miscommunication, poor customer service, information, lack of experience and something as simple as a drain taking weeks for me to get
I would never order from ATG againI hate that the product comes from China but most importantly the product was not cheap, I paid a lot of money and to get the service I received which is all apologies and no results is very sadI will not ever buy anything from them again This whole process is taking a few months and I think at this point ive spoken to everyone at ATG and they really need training on how to do their jobs to be more professional and knowing what they are doing

I recently purchased a dinning table from ATGStoreOrder # ***, a expandable dining table in Wenge Oak finishOrder placed on July 4th 2016, the expected delivery date was July 23thHowever, we didn't receive any tracking update after July 23th until I contacted ATGStore on July 26th, and they claimed that they have lost tracking and needed days to investigateThe rep contacted me saying the delivery company will call me next day on July 27th for deliveryBut, no one calls until I contact them on 7/At this point, the rep already told me that they would provide compensation for the long delay order due to their mistakeFinally, on August 3rd, we received the order but in the WRONG color, light cherry, which is complete WRONG and not matching anything in my house.And the carrier said it is not their responsibility that the items are wrong so he won't take it backI contacted ATG immediately after we received the wrong itemsThen I confirm with them I will not take the

On 1/21/17, I ordered a dining bench (ATG Order No ***; ATG PO No 6038726, item *** by Worldwide Home Furnishings)The item took almost a week before it was even shipped out (not until 1/27/17, although the item was shown as being in stock), although the money was removed from my account before it was actually shippedWhen I finally received the item in February, one of the legs had extra metal covering the hole where the screw should be insertedI contacted the company by phone and spoke with someone named Susan at x***I explained the situation to her, and was told that a replacement leg would be sentThat took almost another week before I received thatWhen I received the replacement, it also had the same problem with extra metal over the hole for the screwI've had additional contacts with the company, with one of the last contacts being with a representative named Tonya who told me that a replacement would be sent within one to two daysThis morning I contacted

I order a inch ceiling fan and the price was very reasonable easy to install no problems and I will be ordering products from this company and tell more peoples about it just love the site

On 1/21/17, I ordered a dining bench (ATG Order No ***; ATG PO No 6038726, item *** by Worldwide Home Furnishings)The item took almost a week before it was even shipped out (not until 1/27/17, although the item was shown as being in stock), although the money was removed from my account before it was actually shippedWhen I finally received the item in February, one of the legs had extra metal covering the hole where the screw should be insertedI contacted the company by phone and spoke with someone named Susan at x***I explained the situation to her, and was told that a replacement leg would be sentThat took almost another week before I received thatWhen I received the replacement, it also had the same problem with extra metal over the hole for the screwI've had additional contacts with the company, with one of the last contacts being with a representative named Tonya who told me that a replacement would be sent within one to two daysThis morning I contacted

On 6/22/I ordered an end table online through ATGThe picture showed a light wood table in the color AmberWhen I received my table on 6/28, it was NOT what I ordered! I contacted ATG via email on 6/29, and included a picture of what I ordered, and what I receivedI told them I would like to return it for an exchange, with no charge of return shipping or new charges, since I did not receive what I paid forJasmine W***/Customer care Representative responded hours later and asked for pictures of the product, and then they would see what they are able to do in terms of a replacement or a refundI sent the picture, that same day, and they admitted I got the wrong thing, and said wait 1-days for a responseI didn't hear back, so emailed them on 7/Still no response, so I emailed again that day and said I wanted a refund, and how do I ship product backGot response from a different CSR saying sorry they haven't been in touch, but they have started a return for the item, and

Purchased Ashley furniture buffet on 09/15/Arrived intacked, but after unpacking realized that it had manufacture defect, which made one of the drawers collapsedFor months I tried to call, email pictures and discuss my options of return/repair with ATG customer service01/19/I despite a transaction with credit cardAtg representative refused to discuss it on a three-way call with my credit card representativeThey called me directly and said that they can not issue refund while charge is in disputeThey also replied to my credit card, that I did not returned the item and therefore the charge is validI could not just simply mail heavy piece of furniture without any packaging to who knows what address As of now I have broken buffet that I'm being charged for, that still under year manufacture warranty, which Ashley furniture claims should be provided by atg stores

I purchase a product from the Mine (12/26/order #***) I waited, never getting the productI called and complained that they were advertising a product on sale that they did not haveI received a correspondence (email) from Racheal D*** on 1/5/She told me the company had no more productThen she said they had one left but it was damaged and could not send itThe Mines special price was in the dollar neighborhoodOn 1/18/I ordered the product from the company (Bradburn) that she said had noneNeedless to say I paid double the priceMy complaint alleges advertising as they did not provide the item they said they would and unscrupulous practice of blatantly lying to their consumersAfter this occurrence they did remove the item from their listed products a few days later after my first complaint to the Revdex.com
I am sorry that I do not know how to attach all correspondences to this complaint

I just received an absolutely gorgeous outdoor patio dining set from The Mine It was delivered in a timely fashion, the price was FANTASTIC, and I couldn’t be more pleased!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: The MINE is responding to outdated and now irrelevant information, which highlights their terrible customer service and being completely out of touch with their customer's orders and inquiries.I will never spend money with this company again and would say BUYER BEWARE to anyone interested in doing business with this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to *me*, though there is no indication of any policy change to respect the property of others in the futureThe ethical issue is still outstanding. This company and it's parent are now on my boycott list andd will soon be added to my website's Hall of Shame