M2 Media Group

Review: I've received two issues of a magazine I didn't -- to my knowledge -- order, nor that I want. Thinking it was a gift subscription, I contacted the Customer Service department of the magazine, [redacted] only to be informed that I could not cancel it because it was ordered by a third party. I was then given a number to contact, [redacted], and the name "[redacted]". I assumed I would reach a Customer Service associate. Apparently, they do not have associates available for such inquiries because I was bounced around from option to option and finally given an email address: [redacted] . However, when I entered it in, I received an "This webpage does not exist" message, with a graphic showing it was broken. I tried, several more times and received the same message. When I type "[redacted]" into a search engine, the first option that comes up -- a magazine subscription service -- does not offer any Customer Service number to call. I just want to cancel a magazine that I never ordered, I never would order and my friends and family would never order for me but, apparently, I can't. Always very careful when ordering subscriptions and products online, I can't imagine I'd have missed a pre-checked box, allowing this but I don't even know who had my information and sent it to this magazine. There is a feeling that I may have been misled and that this subscription was added to another product or service but I'm upset that I can't even speak to a service associate about it.Desired Settlement: I want "[redacted]" magazine to stop coming to my house and I want these shadowy third parties to be clearer about who they intend to giving customer information, to and I want "[redacted]" to aquire some measure of live, customer service contact.

Business

Response:

February 19th 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I have been placed on their postal mailing list of magazines without my permission. I tried to cancel online however since I do not have an account with them I am unable to complete the cancellation.Desired Settlement: Take me off their customer list. I am NOT a customer of theirs.

Business

Response:

Hello -In response to your note below, you are receiving [redacted] and [redacted] magazines as a result of making an online purchase with [redacted].com. Your credit card was not charged for this subscription. The magazines were included as a bonus offer with your purchase. By default, the subscriptions were sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Review: Received billing invoice for $10 for a magazine that I never ordered!Invoice stated that "your subscription to [redacted] has been renewed" under M2 Media aka BlueDolpin 'continuous service' program!I never ordered this and never agreed to continuous service/auto renewal.Desired Settlement: Please stop billing me for something I never ordered!Please email me confirming that I have been taken off your the continuous service automatic renewal.

Business

Response:

Review: Email and phone requests for product delivery information have gone unanswered.Email and phone requests for cancellation and refund have gone unanswered.

Product_Or_Service: 1 year subscription to Portland Monthly Magazine

Order_Number: XXXXXXXXX, Barnes an

Desired Settlement: DesiredSettlementID: Refund

Refund the $16.95 paid.

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

Hello,

We are sorry for the inconvenience. This order was sent to the publishers on 05/01/2013.

Standard delivery time for most magazines is 6 to 10 weeks, depending on the date an order is placed and the publication's frequency. Some monthly magazines and those published less frequently may take a little longer.

We have cancelled the order and issued a full refund.

Sincerely,

Blue Dolphin Customer Support

I received a magazine I did not order - [redacted].
The Parent company of that mag could only tell me it was sent from a corp I never heard of - M2Media, they could NOT tell me how M2Media got my info...
Calling the M2Media contact info gives you an automated service...trying to use their cancelmag.com website was useless as their response was my "subscription" (HAH) was not found...I filled out their request form to cancel but Many people have done that with NO REMEDY so I am quite concerned.
I stated in the email that I would post this complaint as a way of documenting my contact with them today - 9 - 26 - 14
I will be emailing them EVERYDAY until I get a response...I even created a New Email account so that they can't spam me for my trouble : (
I found another phone number ###-###-#### that another poster had success with in speaking to a HUMAN but I either got no connection or a voice mail recording...
Why is this even LEGAL!
why do I have to chase around this shady corp
how do we find out WHO is sharing our private info

Review: I received a [redacted] subscription that I did not order. I called [redacted] Customer Services and they advised that the subscription was initiated by M2 Media Group. Last year, I sent Revdex.com a complaint regarding a request to cancel [redacted] which finally got stopped. There is no number to contact this outfit and I sent an email twice to cancel this [redacted] subscription and to delete my name and address permanently out of their system For this company not to have a listed phone number seems very shady to meDesired Settlement: Stop this magazine and delete my name and address permanently out of their system

Business

Response:

Review: May 2, I received a magazine "[redacted]" that I did not order. I contacted the magazine & was referred to M2 Media Group to cancel the "subscription". They claimed the magazine was a complimentary subscription for no charge. I cancelled the magazine online and sent M2 Media Group an email canceling the magazine also. Saturday, May 16, I received ANOTHER unordered magazine from M2 Media group " [redacted]". I went through the same process with canceling online and via email. Given that there are hundreds of magazines, this harassment can go on forever. Can you stop them? I do not want any magazines from M2 Media Group period.Desired Settlement: Please stop M2 Media Group from sending me any magazines for any reason forever.

Business

Response:

Review: This company is responsible for ordering magazine in my name. This is particularly disturbing since it is an invasion of my privacy and identification. I can not reach anyone at this company to talk to. I keep getting directed to a website where more of my information is request. This must be illegal in some way.Desired Settlement: Do not order magazines in my name. That is fraud.

Business

Response:

Review: This company side my mother up for a subscription she never requested. I can't reach a live person at this company to find out why they did this.Desired Settlement: Please have them remove my mother's information from their system completely

Business

Response:

Hello,

Review: I've been receiving [redacted] and [redacted] & [redacted] magazines -- which I did not subscribe to. I called both [redacted] and [redacted] to ask them to stop my subscriptions. They both gave me the M2 Media Group telephone number. Which I called and lefty a message to stop my magazines -- because they are not mine! I didn't order them. I'm reporting this to Revdex.com as I've seen that others have had a hard time stopping unwanted subscriptions. I want my name and address COMPLETELY removed from M2 Media Group. I would like to know how they got it too. But for now, I've registered my complaint & we'll go from there! Thank You!Desired Settlement: Take my name and address completely off of M2 Media Group's records. I'd also like to know how they got my information, if possible. Thanks!

Business

Response:

January 17th, 2014

Dear [redacted]

In response to your inquiry, you are receiving [redacted] and [redacted] and [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: After making a purchase on [redacted] on 6/21/13, I submitted a magazine rebate form for a $10.00 rebate on 7/17/13 in lieu of receiving a magazine subscription. As of today's date, I have never received the $10.00 rebate. I contacted [redacted], and they directed me to m2mediagroup as being the entity that would supply the rebate. I e-mailed m2mediagroup on four separate occasions and received a response one time stating, "Unfortunately your rebate request was denied because the rebate offer is limited to 1 per household. Our records indicate that you have received a rebate check in the past." After receiving this response, I e-mailed m2mediagroup on two separate occasions stating that I have never received a rebate from them in past and to please check their records and correct them in order that I may receive my $10.00 rebate. To date, I have never received either my rebate check or a response from them to my second set of e-mails.Desired Settlement: To receive a $10.00 rebate check from m2mediagroup that was a [redacted] promotion.

Business

Response:

Hello,

Review: blue dolphin failed to deliver my paid in full subscription to [redacted] magazine which was ordered threw groupons,,, I contacted groupon and was told that Blue dolphin group was to be the contact point for any complaints or customer service issues I contacted blue dolphin was told to call groupon I asked for a refund after being given the run around then canceled my account after which I was informed that they dont not refund groupon vouchers too which I paid in full blue dolphin has no customer service number listed to callDesired Settlement: refund my payment or send me my subscription I paid in full for

Business

Response:

Hello,

In response to the inquiry registered by consumer [redacted], we are sorry for the inconvenience that [redacted] has

experienced.

The subscription started with the October 2013 issue. [redacted] has stated in and e-mail to our Customer Service Department that she

have received 1 issue. [redacted] has cancelled her order on 11/07/2013.

This order was purchased through our partner Groupon. We do not have any

billing information for the customer since this was purchased directly with

Groupon. [redacted] will need to contact Groupon directly to receive a

refund. If [redacted] would still like to receive her full subscription, we

can reinstate her subscription. [redacted] will also receive an e-mail

directly from our Customer Service Department regarding this issue.

We are extremely sorry for any difficulty [redacted] has

experienced.

Please be

assured that customer satisfaction is very important to us and we take great

care in providing our customers with the highest level of service.

Sincerely,

Blue Dolphin Associate Manager, Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

all I wanted was the subscription I paid for

Review: M2 Media Group has been identified as acting as a sales agent for [redacted] magazine. They have collected information about me including my name and address without my permission or consent. They have entered a subscription in my name for [redacted] magazine that I have not requested or authorized payment for and they have paid [redacted] magazine for the subscription. My understanding from [redacted] magazine is that M2Media Group will bill me for a magazine subscription. I have asked [redacted] magazine Not to send any further magazines to my address and have advised them that I was not contacted by their agent for the sale of their magazine and that I have no intention of paying for aSubscription that I did not order. I have attempted to contact M2 Media Group at the customer service number listed on their website and given to me by a customer service representative of [redacted] magazine but can only reach a recorded message.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Any personal information referring to me must be purged from M2Media Group's data base, M 2 Media Group will pay any outstanding fees to [redacted] magazine or their parent company,M2Media Group reimburse me for any charges that I incurred in reference to this matter, M2 Media Group will not sell or distribute any of my personal information to any other party or use any personal information about me that they obtained without my permission for any reason. A letter to that effect will be Sent to me.

Business

Response:

Business Response /* (1000, 5, 2013/08/29) */

August 29, 2013

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Media Group, Customer Support

Review: M2 Media Group authorized [redacted] Corporation to start sending me a subscription to [redacted] magazine that I never asked for or wanted. Although it is a complementary subscription, I find it objectionable that they initiated this without my approval. I want the subscription stopped immediately and an agreement that they will never do this again.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Please see above. I want written acknowledgement that this subscription has been canceled immediately and that they will never again send me any product or service that I have not specifically requested and authorized.

Business

Response:

Business Response /* (1000, 5, 2013/09/05) */

September 5th, 2013

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Media Group Customer Support

Review: This company had [redacted] magazine sent to me because of some website I visited. I did not ask for or want this magazine, and they did the same once before with [redacted] magazine. Not knowing this waste same with [redacted] I contacted the magazine and they would not send any more issues. But the magazine said I need to called M2 Media to cancel. They gave me the number which was XXX-XXX-XXXX. There is no way to speak to a person, and to cancel a subscription I neither requested or wanted, I had to write a letter or fill out a form on line. I spoke to a supervisor at [redacted] and this, too, was the only number she had and in her end could not speak to anyone. This is appalling. There is no way to opt out with M2 Media Group and this scam, and it is just a matter or time before they send me another useless and amazing. This business practice is invasive, thoroughly aggravating and there is no way to stop it. They need to have an opt out of all such mailings and also if they are going to impose on my privacy then need to have a person available on the phone -- which I use to have! A legitimate company would have a phone number on their website instead of further inconvenience to people to write a letter or go in line to cancel. THE AUDACITY

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want M2 Media Group to insure that my name and address will be permanently removed from their data base and never, ever send me any magazines again!!! I want them to include an opt-out function on the email form they have in their website -- which is the only want to communicate with them

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

Hello -

In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

Consumer Response /* (3000, 7, 2013/06/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I requested that's be removed from their data base and opt-out of receiving any "free" magazines from M2 Media Group in the future. Their reponse to Revdex.com is a pat answer that I also received via email and does not adds my specific concerns or opting out. Nothing short of this will be acceptable resolution.

Business Response /* (4000, 9, 2013/06/13) */

Hello,

Your name and address was only used to ship the subscription to you. Now that it has been cancelled, we have no use for this information and it will not be shared or sold to any other parties.

Sincerely

M2 Mags

Review: Did not order magazine and do not want it!

Sent to me today with a subscription good through Feb. 15. I did not order this nor do I want it. Unable to contact M2Media Group on phone. Where did they get this information? I want it cancelled immediately.Desired Settlement: Cancel it and take my name off their list!

Business

Response:

Business Response /* (1000, 5, 2013/03/25) */

Hello - 



In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us. 
 


Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.

Review: [redacted] not received after almost 5 months.

I placed an order at the start of November. The email from the order said the subscription should start to be received in December.

I waited until early February and emailed M2 Media Group several times because I had not received anything. They never responded. I left a message at their phone support number, no response there also.

Since I had placed this order through [redacted] and [redacted] website I called a manager there. They refused to help, but after being on hold for a long time I was patched through to a manager at M2 Media.

The manager was rude and told me to just "wait longer". It is now the end of March and still nothing. I tried emailing this company, but they are not responding.

They refuse to refund my order, but they also refuse to ship me my subscription. They are glad to take my money though.Desired Settlement: As I have asked several times, please refund my order.

Business

Response:

Business Response /* (1000, 5, 2013/03/27) */

To Whom It May Concern:

We are sorry for the inconvenience.

The publishers were having an issue processing these orders.

We have cancelled your order and refunded you in full.

Sincerely,

Blue Dolphin Customer Support

Review: I received 2 magazines in the last 2 weeks that I did not subscribe - [redacted] and [redacted]. I contacted the magazines' customer service and was informed I could not cancel thru them, but need to cancel thru M2 Media Group. M2 Media Group does not respond to emails or answer calls. I was unable to cancel the unauthorized subscriptions. I did not authorize these subscriptions. I am concerned with additional subscriptions that may be coming in the future in my name or to my address with other names.Desired Settlement: I demand any previous refund or upcoming refund that may incur associated with ANY subscriptions thru M2 Media Group. I am demanding that my complete information be removed from M2 Media Group database and never be used by M2 Media Group or any of their partners or affiliates. I am demanding that ALL subscriptions be cancelled in my name and any name associated with my address or phone number.

Business

Response:

Review: I tried to change the delivery address on The [redacted] Acct# [redacted]. Instead customer service cancelled my subscription. I had 3 years remaining on my subscription. I contacted customer service on 5 occasions with no resolution.Desired Settlement: Reinstate my 3 years of subscription to: [redacted]

Business

Response:

Hello,

Review: I bought several pairs of shoes from [redacted] late 2012. I had the option to receive a rebate or a magazine subscription, and on 2 of the pairs I requested the $20 (each) rebate. I never received the checks. I have contacted Shoebuy, who referred me to M2 Media Group. I filled out the form on their website 3 times (August, October and December 2014) and have never received a response. I would like the $40 rebate that is due to me. Please assist.Desired Settlement: $40 check sent to me by mail

Business

Response:

February 6th 2014