M2 Media Group

Review: I never signed up for any magazines, however, I am receiving 7 different types. When I called all of the magazine companies, they said they could not help me because I was signed up by M2 Media Group and would have to contact them. I called the number and of course I couldn't speak with anyone. A company should not be able to sign me up for anything and then expect me to pay for it!Desired Settlement: Discontinue all magazines and never sign me up for another magazine or any other product/service again!

Business

Response:

Review: In December 2013, I placed an online order for shoes that included a [redacted] magazine subscription (valued at $19.95) with my purchase. If I preferred not to receive the magazine, I could check a box and request a rebate for $19.95. That same evening, I printed out all the correct forms and mailed out my rebate request to M2 Media. Imagine my surprise when mid-January I received the magazine instead of the rebate. From January 22 thru the end of February I called 3 to 4 times a week trying to get an answer on why I received the magazine instead of the rebate. My main contact was [redacted] at ###-###-####. She never returned calls; I left many, many messages and the only way I ever spoke to her was when she answered the phone. Her only "resolution" was to send an email to corporate asking for any information, which she stated she did each time I was able to speak to her. She even offered up that maybe my rebate request was never received - I challenged that by stating where else did they get all of the information needed to send me the magazine instead? Finally in frustration, I asked for the corporate address so I could follow up myself. She stated that she didn't know the address(!) even though I am sure it is printed on her paychecks. She also did not know the corporate email address either as she bundled up all emails to be sent to corporate and passed them along to her supervisor (who remained unreachable and anonymous). At this point I determined I was not going to get any satisfaction from this company other than the small triumph I feel when I throw the monthly magazine into the trash can.Desired Settlement: I would like what I have wanted since the beginning - my rebate of $19.95.

Business

Response:

Hello,

Your [redacted] subscription has been cancelled. As one time courtesy, we have processed your rebate. Please allow 4-6 weeks for rebate delivery. We apologize for any inconvenience.

Regards,

M2 Mags Customer Support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (if it occurs) is satisfactory to me.

However, due to the difficulty I encountered, I have become pessimistic regarding M2 Media and would like to keep the claim open until I actually receive the rebate check. I will notify the Revdex.com as soon as the check has been received and at that point, yes, everything will be resolved to my satisfaction.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I understand you are the one I need to contact regarding my complaint #[redacted] against M2 Media. Back on May 19, I “conditionally” accepted the resolution proposed by the company. My magazine subscription was to be terminated and I was to receive a rebate for $19.95 within 4 to 6 weeks. It has now been over 8 weeks and I have not received my rebate, but lo and behold, I have received an additional magazine!

I am not sure exactly what steps need to be taken at this point, but I was wondering if M2 Media needs to be contacted again….please let me know what I need to do to resolve this issue.

Thank you for your attention,

Business

Response:

Hello,

Your rebate check for $19.95 is being resent to your mailing address below. Please allow 2-3 weeks for check delivery. We apologize for the delay and confusion.

Shipping Info:

J[redacted]

Regards,

M2 Mags Customer Support

Review: Spam!This company has sent me spam on a regular basis.I do NOT have any business relationship with this company. I have NEVER asked for anything from this company, nor do I WANT anything from this company.They obtained my email address by very questionable means only to send spam to it. They know that they are sending spam and that it is wrong to do so, yet they choose to do it. I would never do business with them even if they were the last company in the world.Desired Settlement: I want an apology for their inconsiderate marketing methods, and want to be assured that any of my information is removed from their lists.

Business

Response:

October 16th 2013

Review: Like everyone else who's complaint I've read on several websites, I have a magazine subscription processed by M2MediaGroup that I did not order and will not pay for. I never ordered [redacted] cancelled it online today on the M2 website, and hope that will be sufficient. I've read other complaints that it is not sufficient to cancel a subscription on the M2MediaGroup site.

Like others, I believe that the fact a company can deceitfully connect with customer purchases from another company site, and then say "you could have opted out" is outrageous. I know of no transaction I made that allowed M2 to process a magazine subscription I did not order, but this experience has me looking at the list of businesses on M2Media "[redacted]" with caution as well. Why would any legitimate business want a connection with this deceitful practice?

This is a scam.Desired Settlement: I want M2Media to cancel this bogus subscription to [redacted]. I want them to respond to the complaint I made on their website, and tell me IN WRITING that I will not receive further magazines or contact with M2Media.

I want scams such as this, and specifically M2Media, to be investigated! The Revdex.com has over 300 complaints for this company about the same thing going back to August 2014. What is required for this scam to cease?,

Business

Response:

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been receiving [redacted] magazine. I never subscribed to receive this magazine. I wrote to [redacted] to cancel the magazine and stated that I would not pay for any invoices since I never ordered it. [redacted] sent me an email stating they could not cancel delivery. [redacted] further stated I needed to contact M2 Media at : [redacted]. I sent an email stating 1. cancel [redacted] ASAP; 2. Asking how I got a magazine I never subscribed to and 3. I would not be paying for any invoice for said magazine. This is not the first time I have received magazines that I never ordered.Desired Settlement: I want M2 Media to cease forwarding my ill gotten information to any magazine and/or business for any reason, an explanation stating how they were able to obtain my information and subscribe to a magazine that I did not request and lastly, an apology for my time, effort and aggravation.

Business

Response:

Hello - In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I placed an order through [redacted] for a magazine subscription as a gift on 7/19/2015. After the 4-6 week waiting period [redacted] claims it takes to receive the subscription on their website, no delivery. I contacted [redacted] on 10/03/2015 and they told me it was actually a 10 week waiting period and referred me to their third party seller, M2 Media Group. I contacted the company on 11/12/2015 they looked into the situation and found an error with the processing, I waited for another week, did not here anything from them. I contacted them again on 11/12/2015, in which they claim they are looking into the processing error and will "resend as soon as it is resolved." I believe I waited ample time for them to resolve the issue and feel as if M2 Media Group keeps giving me the run around.Desired Settlement: I would like my brother-in-law to receive his magazine, if the company cannot fill the year subscription that I purchased, I would like a refund. However, I do not know if [redacted] issues the return because I purchased through them originally, or from M2 Media Group. Any assistance from Revdex.com would be greatly appreciated. Thank you for your time!

Sincerely,

Business

Response:

Hello,

Review: I received a bill for a 1 yr subscription to [redacted] magazine. I never signed up for this magazine in the first place. [redacted] sent me a renewal notice. I don't want this magazine - never did. The customer service number for [redacted] is not a working number. The email address pops back as mailer-daemon. After searching on the internet everything indicates this is a horrible company to get tangled up with and I don't want to be tangled up with them in any way, shape or form. I am returning the billing notice with cancel written on it. However, I have no other way to contact them which I think is poor business. Can you assist me in any way?Desired Settlement: I do not want to renew nor do I want to be billed for something I didn't ask for. Nor do I want them to turn this over for collection. I'm afraid they will just keep renewing over and over til I die. I want them to cancel the subscription - I never asked for and stop billing me.

Business

Response:

Review: M2 Media Group, LLC continues to send magazines that I did not order, nor want, even if they are "free."

Stop sending me magazines! I do not want [redacted], or any magazine.

Remove my name and address from M2 Media Group's the data base.

I have gone to their Cancel mag website to stop, but the website has system errors.Desired Settlement: M2 Media Group LLC stops sending magazines to my home. Name and address to be removed from data base/records.

Business

Response:

Hello, In response to your inquiry, you are receiving [redacted] and [redacted] magazines as a result of making an online purchase with [redacted]. The magazines were included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us. Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: About a month ago, out of the clear blue sky, found a charge on our bank statement for a little over $81.00 for magazine subscription renewal. I did not give this company consent to charge me for anything, and I certainly did not give them my billing info! I'm very concerned about this. I have gone through [redacted], which is the only place I've ever subscribed from and they say it's not through them. I contacted [redacted] and they gave me M2 media's information, to whom I contacted 7/8/14 and have gotten nowhere.I have several of these subscriptions that I am receiving and am not able to cancel. I want to be reimbursed as I never consented, and also customer service has not responded to my pleas for the past month! This is a terribly shady business practice, it just so happens that my husband is deployed, so I watch over the bank account like an eagle. I have A VERY tight budget right now and I cannot afford to lose this amount of money. Thank you for your time.Desired Settlement: I would like a full refund and for all of my subscriptions to be cancelled[redacted]

Business

Response:

Review: Regarding M2 Media Group--possible fraud/scam!M2 Media Group submitted a subscription, in my name, to [redacted] MAGAZINE.I have been told by [redacted] MAGAZINE that I can not cancel this "subscription".I do NOT wish to receive any magazines through M2 Media Group, or anyone else.I want this silly subscription CANCELLED!THANKSDesired Settlement: CANCEL subscription and NO further subscriptions

Business

Response:

March 26th 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with Frangrancenet.com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: Started receiving [redacted] magazines in January I did not order this magazine want to cancel it no luck doing so.Web sight says I have auto continuious renewal and will be billed 3.99 per issue.I am a 62 year old man what would I want with this magazine?Desired Settlement: Cancellation of magazine and no charges to my credit card.

Business

Response:

February 27th 2014

Dear [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us. You have not been billed. Please disregard invoice

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I was surprised to receive an unsolicited subscription to [redacted] in my mailbox today. I have traced this back by phone to Blue Dolphin Magazines, a subsidiary of M2 Media Group. I was unable to reach anyone on the phone at Blue Dolphin; the phone number appeared to be disconnected. I called M2 Media Group, where I was told that the subscription probably came because I had made a purchase on [redacted], an online company. M2 Media Group did not let me cancel the subscription; they referred me to the Blue Dolphin web page. I was unable to cancel my subscription there as the web site said they had no record of my order. As I said, I did NOT order the magazine in the first place. I have now written to Blue Dolphin Magazines' CEO, but I am not expecting to hear anything after the run-around that I got today. I do NOT want the magazine; I did NOT order it; I want to cancel. Thank you.Desired Settlement: I want a cancellation of the [redacted] subscription as quickly as possible. My account number is [redacted]. Thank you.

Business

Response:

January 31st 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] as a result of

making an online purchase with [redacted].com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I started receiving [redacted] Magazine without ordering it. I dont know how this company got my address, but I did not authorize anyone to send me a magazine subscription. I want the subscription stopped immediately. I also do not want to ever receive another magazine through this company. I want my name and address removed from their database.Desired Settlement: I want the subscription stopped immediately. I also do not want to ever receive another magazine through this company. I want my name and address removed from their database.

Business

Response:

November 7th 2013

Dear [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support.

Review: Company provides NO PHONE NUMBER to be able to reach them. They only provide an email address for contact, which is never answered by anyone, EVER !!!

They have no phone number listed to reach them. They only provide an email which is never, ever answered. It is very frustrating !!! Why be in business, if you can't handle your business?

The only number listed that you can find for them is an old number listing of [redacted] and the poor lady who answers says she been getting angry calls for them Forever !!Desired Settlement: LIST A FREE PHONE NUMBER WHICH WILL BE ANSWERED BY A REPRESENTATIVE FOR YOUR COMPANY. THIS IS A BIG COMPANY AND THEY SHOULD HAVE SOME WAY OF SPEAKING WITH A PERSON.

Business

Response:

Hello,

In response to the inquiry registered by consumer [redacted], we are sorry for the inconvenience that Ms. [redacted] has experienced.

We are an online company only. Unfortunately, we have not received any emails from [redacted] at:

[email protected]

We are extremely sorry for any difficulty Ms. [redacted] has experienced.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.

Sincerely,

Blue Dolphin Associate Manager, Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There is no enclosed message

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If they were so concerned with providing exceptional customer service they would provide a toll free number for customers to reach them, also they wouldn't have numerous complaints against them with the Revdex.com. They obviously can't see what the public sees, they aren't doing a very good job. In response to their response I did send them two emails regarding subscription issues, but just goes to show how bad the customer service really is.

Sincerely,

Review: I placed an order with [redacted].com for some patio chairs. I was offered a magazine subscription or a $20 rebate if I did not want the magazine. I did not want the magazine and filled in the form provided in order to receive a $20 rebate. This was on 03/21/2015. The form stated the rebate would take 5 to 8 weeks. At 10 weeks (05/28/2015) I inquired where the rebate was. I was told it was processed on 04/24/2015 and if I had not received it by then I should allow 2 to 3 weeks for delivery. Obviously I had not received it by then and informed the company of such. On 05/29/2015 I was told the rebate was on its way for delivery. I again inquired on 06/08/2015 and requested immediate delivery of the rebate. I heard nothing and again inquired on 06/19/2015 and was told "we've contacted the appropriate department and they have informed us that there was an error with the processing of your rebate. A new check has been issued and will be sent out to (my address). The new check should arrive in 2-3 weeks." I have not as yet received the rebate check as of 07/10/215 (another 3 weeks and more than 3 months since the rebate was initially requested). I have informed the company I had not received it. I also informed [redacted].com of the poor performance of their vendor. All the contact I had with the company was via email. This is obviously a scam as the rebate was not delivered. Any help you may provide would be greatly appreciated. This company needs to be shut down. I see multiple complaints against this company regarding this same form and magazines not ordered as well as rebates not received. How can they keep a B rating with you? They obviously should have an F rating.Desired Settlement: I want my $20 rebate immediately.

Consumer

Response:

I would like the $20 rebate and another $20 for my time spent on addressing this problem.

Business

Response:

Hello,

Review: I am receiving an un-wanted subscription to Every Day with Rachael Ray magazine. I did nor order this nor authorize it.

Desired Settlement: DesiredSettlementID: Refund

Refund of unauthorized charge and immediate stop on magazine.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Hello - 



In response to your note, you are receiving Every Day With Rachael Ray magazine as a result of making an online purchase with [redacted]com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.


Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.

Review: Signed me up for a 2 year subscription that I did not order or authorize.

Signed me up for a 2 year subscription to a magazine that I did not order. I emailed the magazine publisher who agreed to suspend the subscription but said cancellation had to come from m2media group who I had never heard of or had any contact with.Desired Settlement: Cancel the subscription. Confirm the cancellation. Confirm that they will never again sign me up for anything.

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

Hello - 



In response to your note below, you are receiving Better Homes and Gardens magazine as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.


Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.

Consumer Response /* (3000, 7, 2013/05/07) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I will accept the offer once the subscription is cancelled-not before. The reasons are: I sent several emails including one to the company president requesting cancellation ALL my emails were ignored. Also checking the company's reputation on the internet regarding cases like this I find that they appear to be one level above scam.

Business Response /* (4000, 9, 2013/05/08) */

Hello -

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

Review: I started receiving a magazine in October that I would never subscribe to. At first I assumed it was a mistake and attempted to cancel the subscription through the magazine's online cancellation service. I continued to receive the magazine so I finally called the magazine and found out that they could suspend the service but not cancel it and that I had been subscribed through M2 Media group. I have never heard of M2 Media Group. I tried calling their customer service and am in an infinite loop with their automated system. There seems to be no way to talk to a person. I am concerned about filling in their online form because I do not want to give them any more information about myself. I am worried that this is some kind of scam!Desired Settlement: I want M2 Media Group to

1) cancel the subscription they randomly got for me to[redacted] magazine

2) remove my information from their data base

Business

Response:

Review: I am currently receiving 2 magazines that I did not order and do not seem to get stopped. Both magazines say they are paid for and ordered through M2mediagroup. I have talked to both magazines and m2mediagroup two times and seem to get a :run around" from each. I JUST DON'T WANT TO BE BILLED FOR MAGAZINES THAT I DID NOT ORDER AND DO NOT WANT.Desired Settlement: just to STOP the magazines and NEVER be billed for either.

Business

Response:

Review: M2 Media illegally sold my information to [redacted] Magazine who signed me up for a subscription that I never ordered. I've called to find out where they got my info from, but no one has returned a phone call.Desired Settlement: I want M2 Media to tell me where they got my info from and to DELETE any and all information about me. M2 Media specifically does NOT have my permission to sign me up for anything, to rent, loan, sell or in any way, shape or form share my personal information without written consent from me or a court order. M2 Media needs to contact CNN[redacted].com and cancel this bogus subscription and insure that CNN[redacted].com also DELETES any and all of my personal information.

Business

Response:

March 26th 2014

Dear Mr. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with Frangrancenet.com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely,

M2 Mags Customer Support