M2 Media Group

Review: I bought a one year subscription to glamourMagazine through groupon and I purchased and redeemed back on 6/3/13 and have not received one single magazine. I contacted customer service by email three times and still have yet to receive a response back. I am very upset because I bought a one year subscription to cosmopolitan on a separate transaction and have received that magazine. I am more upset no one has called me or even the common courtesy to respond to my email. If the magazine comes from this company, I will never buy it. I have also been making sure word of mouth is going around. Do not buy!!!

Product_Or_Service: Magazine

Order_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

I would like my money back.

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

Hello,

The order was purchased through Groupon voucher redemption.

This offer is non-refundable.

The customer has redeemed their voucher on 06/06/2013.

We have forwarded the order to the Fulfillment House on 06/14/2013. Standard delivery time for most magazines is 6 to 10 weeks, depending on the date an order is placed and the publication's frequency. Some monthly magazines and those published less frequently may take a little longer.

The subscription is starting with the July issue. We have already extended the customer for the late issue.

Sincerely,

Blue Dolphin Customer Support

Review: Just received 2 copies of [redacted] magazine that I did not order. After checking the magazine's customer service web page, I determined the magazine was ordered for me through M2 MEDIA GROUP with a customer service number of ###-###-#### under account number[redacted] I was unable to contact a real human being by the given phone number and web site given in the automated message for closing the subscription does not work. In doing research about M2 MEDIA GROUP, I came across numerous online complaints about the company, including those on the Revdex.com website. I do not want this magazine subscription and I have concerns about their stock reply to complaints in which they say the subscription is some kind of bonus from a website I ordered from in the past.Desired Settlement: I would like the [redacted] magazine subscription (account [redacted]) canceled immediately. I also want to be informed of what website I ordered from that generated this "gift" so that I can refrain from doing business with said website. I also want to be placed on any list for not doing business that M2 MEDIA GROUP might have. If I receive any new subscriptions in the future from M2 MEDIA GROUP, I will consider it harrassment and contact the Florida State Attorney's office.

Business

Response:

Review: I was signed up for a magazine subscription through this agency without my knowledge or consent. I did not sign myself up and when I called their customer service line I was told to fill in a form online. They have not yet cancelled the fraudulent subscription. In researching this company it seems as if most people's dealings with this company are for fraudulent subscriptions to magazines they did not want or signed up for. I feel the company should be held responsible and liable for these subscriptions. Or be shut down. It is unfair and frankly insane they haven't been investigated yet since the complaints online go back 3 years.Desired Settlement: The cancellation of the magazine subscription and for the company to be investigated and, if found to be fraudulent, shut down

Business

Response:

Hello -The customer is receiving [redacted] magazine as a result of making an online purchase with [redacted].com. The customer's credit card was not charged for this subscription. The magazine was included as a bonus offer with the purchase. By default, the subscription was sent to the billing address used during the purchase.There are no hidden costs, further obligations, or automatic renewals associated with this subscription. The customer's credit card information was not passed to us.This subscription was cancelled on 11/20/15. The customer should no longer be receiving any magazines. I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Review: I started receiving [redacted] Magazine in January 2016 which perplexed me because I never ordered the magazine. This month when I received one I immediately contacted them at the appropriate email explaining I have never ordered the magazine & it wasn't even my type of magazine. I received an email back saying they would cancel it but it was ordered by independent sales agency and it will be necessary for you to contact them. It took one time googling their name : M2 Media Group to find out it was a Scam. And, apparently they sign people up without their knowledge & if they do not pay for the subscriptions they send them to collections. I have Never had Anything to do with [redacted] OR M2 Media Group. Will Someone please help & get this magazine that I never order paid for .Desired Settlement: Please get this magazine that I never order paid for & do something about M2 Media Group & [redacted] that has to be aware since many people have lodged complains against this company. [redacted]

Business

Response:

Review: Ordered 3 magazines for a one year subscription. Was billed 3 months early for all three renewals. No notice or permission. Called and got directed to their web page. Entered my info and it says that I don't have any active subscsriptions there. Called, left voice message. No RESPONSE. E-mailed several times, NO RESPONSE. I would like my money back and for them to NEVER charge my credit card again. They do not have my permission to do so.Desired Settlement: I'm most seriously wanting them to shred my credit card number. I want my money back, at least for the Fast Company $9.97 because I don't like it. Otherwise, I want them to STOP charging my card. Period. I don't ever want to do business with them again. They are horrible.

Business

Response:

Review: I just received [redacted] magazine subscriptions (Acct #[redacted]) and [redacted] magazine subscriptions

(Acct # [redacted]). I never order these two magazines. When I tried to contact both magazines customer service, they both told me to contact M2 Media Group, LLC to cancel the subscriptions. When I contacted M2 Media Group, LLC, there is no customer service to answer the phone call.

I don't know why I have magazine subscriptions that I never authorize to order and purchase through my name and transaction.

Please help. It's identity theft from this M2 Media Group, LLC.Desired Settlement: Please help!

It's identity theft . Please investigate this company and cancel both subscriptions.

Business

Response:

Hello,In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Unfortunately, we are unable to find a subscription to [redacted] magazine with the given information. To better assist you, please provide the full name and address exactly as shown on the magazine label.I apologize for any inconvenience.Sincerely yours, M2 Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I want to find out this unwanted magazine subscriptions:

Review: M2 Media Group in Stamford, CT. fraudulently submitted my private information to [redacted] Magazine and subscribed me to receive magazines. They sent me a bill for a subscription and/or product I did not request. I never provided M2 Media Group with my private information and I do not know from who or how they knew my private information. I did not place any orders for any magazines.Desired Settlement: I do not want any magazines sent to me and I want the bill to be voided. I don't want to be expected to pay for something I did not agree to purchase. I want all use of my private information to cease.

Business

Response:

September 18th, 2013

Dear Mr. [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted].com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I received a random subscription to [redacted] Magazine today, which I neither ordered nor wanted. When I called [redacted] magazine to find out about the subscription, I was referred to M2 Media Group in order to cancel. [redacted] stated that they would stop any future delivery of the magazine; however, any billing needs to be worked out through M2 Media Group. Prior to today I have never heard of M2 Media group, nor have I done business with any of the partner sites they list. The subscription seems completely random. I attempted to reach the M2 media Group to request they cancel the subscription, but I am disturbed that there doesn't seem to be a way to interact with a live human being. Again, I didn't request this magazine in any way, shape, or form nor do I want the subscription. I Googled M2 Media Group and the returned search indicated 1,000s of complaints. Wondering why the CT State Attorney General can't shut them down?Desired Settlement: Cancel the subscription and any billing.

Business

Response:

Dear [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support.

Review: I have started to receive a magazine that I never requested. It is [redacted], and I called them to find out why they were sending it to me. They said this company, M2 mediagroup had given them my information, but they do not know how M2 mediagroup got my information. [redacted] magazine gave me the phone number ###-###-####, but this number has no human availability. The number on Revdex.com's site ###-###-####, only allows a message to be left, and I have not received a return call. I have had my private information compromised, and want to know how M2 mediagroup got it.Desired Settlement: I want to know how and from where M2mediagroup came to have my information. And, what is going on? I do not believe you get something for nothing...so why are they sending me a magazine?

Business

Response:

June 6th 2014

Dear Ms. [redacted],

In response to your inquiry, you

are receiving [redacted] magazine as a result of making an online

purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing

address used during your purchase.

There are no hidden costs,

further obligations, or automatic renewals associated with your subscription.

Your credit card information was not passed to us.

Your cancellation request will be

forwarded to the publisher for processing.

Please note that based on the

timing of your cancellation you could still receive another issue.

We apologize for any

inconvenience.

Sincerely yours,

M2

Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never asked that the magazine stop. I only insisted on knowing how they got my information. I recognize [redacted] as a retailer I did business with, and that was the point of my complaint. I wanted to know how they got my information, and to be sure that they had not been given any private information of mine without my consent. The main reason I had to file a complaint (to find out the helpful information that has been provided now) is because M2 Media does not return phone calls or answer their phone.

[redacted] has given me this subscription, and I accept it now that I know why it is coming. If M2 media stops the subscription before September, I would be forced to file another complaint.

Thank you for you help with this non-helpful company.

Sincerely,

Business

Response:

Hello,

Unfortunately, we are unable to uncancel your order. Please send us your shipping address so we can process a new order for you. We apologize for any inconvenience.

Regards,

M2 Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because: M2 has cancelled the subscription and says they need my address to restart it. They were only supposed to explain how that got my info. They were not supposed to stop a gift I was given without such a request.

M2 Media Group is involved in obtaining [redacted] magazine subscriptions, doing so WITHOUT GIVING NOTICE.
You have to actually contact the magazine and have them search down the subscription information to have it cancelled.
Then when you call the M2 Mag telephone, all you get is a run around.
I am contacting the local district attorney, in addition to the United States Attorney about civil litigation and criminal prosecution.

Review: I started receiving magazines in the mail that I didn't order. I contacted the companies that sent them and they referred me to M2 Media Group.

I never authorized anyone to send me any magazine subscription, nor would I ever!! I tried calling M2 Media Group only to be told by some automated junk that I need to contact them via email. This is ridiculous and WRONG!! I want all the subscriptions cancelled and my information deleted from their system immediately. I don't need my credit ruined by some scam of a magazine company!!Desired Settlement: Cancel any subscriptions that I have NOT ordered immediately and NEVER send any kind of bill or anything to show up on my credit!!

Business

Response:

Business Response /* (1000, 5, 2013/04/02) */

Hello -

In response to your note, you are receiving [redacted] and [redacted] magazine as a result of redeeming your [redacted] or [redacted] currency (or possibly a friend/relative redeemed their Rewards currency to send you a gift).

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. There was no credit card information passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

Review: An unauthorized charge was made on my account from this company.

Earlier this week is the first time I have noticed a shipment of Travel & Leisure magazine accompanied with a bank charge on my debit card. An attempt to contact the magazine company was made and I was informed that a 3rd party company (M2 Media) was responsible. Calling the number given to me by the company was a waste as there was no human interaction only automated messages. I would like an explanation as to how my card information was given and a complete refund of my money. On the companies record it says "your card has not been charged" this is a lie. Desired Settlement: I would like my money to be refunded and any other subscriptions and charges to be stopped.

Business

Response:

Business Response /* (1000, 8, 2013/08/06) */

Hello,

This was a renewal order for the customer's original order which was purchased through our partner, VistaPrint.

We have cancelled the order and refunded the customer in full.

Sincerely,

Blue Dolphin Customer Support

Review: Unable to reach company through any links provided. New links do not allow for problem-solving. In this case, have tried to cancel magazine subscriptions using numerous methods, none of which has been acknowledged. E-mails to me have informed me that my credit card will be charged $61+ for continual service.This is the second such occurrence in several months. I have tried to use e-mail, and written cancellation requests mailed back on their promotions.Desired Settlement: Subscriptions cancelled

Business

Response:

Review: This company continuously subscribes me to magazines that I do not wish to have. I have on three separate occasions requested that they completely remove my name and address from thir database yet I still receive magazines. I do not wish to receive any other information from his company. I have sent them requests over the phone, by the Internet, and through mail, to no avail. I don't want any business or sharing of my information with M2 media.Desired Settlement: A confirmation via phone, email or letter that they have completely removed my information and I will not receive future mailings from M2.

Business

Response:

Hello

-

In response to your note below, you are receiving magazines as a result of

entering the promotion code during an online purchase with [redacted]com. The

magazine was included as a bonus offer with your purchase. By default, the

subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals

associated with your subscription. Your credit card information was not passed

to us.

Your cancellation request will be forwarded to the publisher for processing.

Please note that based on the timing of your cancellation you could still

receive another issue. You have been removed from our database.

Review: I ordered a food dehydrator from [redacted].com on Feb 6 2015 and the order total is $64.66. There was a magazine offer which I opted for receiving a rebate of $20 instead of receiving magazine. I filled the rebate form and included my order invoice from [redacted].com and mailed it to them three months ago. Since then, I have not received anything from them.Desired Settlement: I would like to receive my $20 rebate as soon as possible.

Consumer

Response:

Please cancel my complaint against M2 Media Group. I have received the rebate check. Thank you. [redacted]

Business

Response:

Hello,

Review: My [redacted] was debited for the following three magazines:

[redacted] Magazine $49.95

[redacted] Magazine $29.00

[redacted] Magazine $29.00

December-12-2014:

I received a confirmation of details for these magazines.

The email included the following: “Renewal Information, You'll receive an e-mail renewal notice, in case you wish to cancel the renewals before your credit card is charged.”

I never received that notice.

September-01-2015:

I sent an email to [redacted].com as soon as I noticed the “Temporary Authorizations” for these magazines on my “[redacted]”. I requested to “Please cancel these subscriptions, credit back my credit card and confirm the credits by email. I thank you in advance for your immediate attention to my concern.”

[redacted] Magazine does not have the right to take advantage of me as a [redacted].Desired Settlement: I request a full and immediate credit back to my credit card in the amounts taken from me.

I cannot stress enough that the businesses in this country do not have the right to take advantage of [redacted]s.

Business

Response:

Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your renewals have been cancelled and refunded in full on 09/04/2015.I apologize for any inconvenience.Sincerely,[redacted] Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The refund in full was issued in a very timely manner.

Sincerely,

Review: The falsely advertise free subscriptions to magazines or subscriptions for a small amount for five or more mags then send you the ones you dont want then charge you for them then when you try to contact them they have no phone number on website only an email.I got a phone number from there dba name which is number listed but an answering machine im going to my bank to make them not able to charge my account they overdrawn it alreadyDesired Settlement: I would like a refund and them to lose my debit card number and never charge my account again

Business

Response:

Hello -In response to your inquiry, we are unable to find any [redacted] orders associated with the given information. However, our records show that you should receive [redacted] magazine as a result of accepting an offer (most likely via email) with [redacted] Magazines. The order was placed on 1/6/16. It usually takes 8-10 business days to receive the first issue.[redacted] Magazines did not pass your credit card information to us and there are no hidden costs, automatic renewals, or other obligations associated with the subscription.If you still have concerns regarding [redacted], please provide your order number, Blue Dolphin member ID or the full name and address exactly as it would be shown on the label.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I sent an email to you to withdraw complaint because with magazine charge,my bank provided me a number with charge come to find out it was finishline who sign me up for magazine without my knowledge and charged me for it. I had ordered.online with them so when magazines started coming I thought they were coming from [redacted] magazines im truly sorry and withdraw my complaint.

Sincerely,

Review: After using a credit card I never use, there was a bunch of fraudulent charges placed miles from Blue Dolphin's office
I used a credit card that I never use to purchase two magazines from Blue DolphinSeveral days later there were fraudulent charges that caused the credit card fraud department to contact meThe credit card information was replicated onto a fake credit card and was used in person to make charges at several storesThe stores happen to be located only miles from Blue Dolphin's officeBecause of this card never being used elsewhere, I can say with 100% certainty that my card information was compromised with my Blue Dolphin transactionI have reached out to Blue Dolphin by both phone and email and have received no response.Desired Settlement: I would like to speak with someone from Blue Dolphin regarding this incidentThere is clearly a problem and I don't want this to happen to anyone else
Business
Response:
Business Response /* (1000, 5, 2013/06/13) */
Hello,
We are sorry for the inconvenience
We have looked into this matter and this not an issue through Blue Dolphin
Please contact your bank directly to further investigate
Sincerely,
Blue Dolphin Customer Support
Consumer Response /* (3000, 7, 2013/06/14) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
This is unacceptable that Blue Dolphin is not accepting responsibility for my credit card being fraudulently being usedThis card was not used for months, and then several days after using the card at the Blue Dolphin website, the credit card was used at locations less than miles from the Blue Dolphin office locationBlue Dolphin's response is that I should contact my credit card company directlyIt was my credit card company that contacted me to notify me of the fraudulent chargesThey informed me that my card information was copied onto a fake credit card that was used in person at those locations by the Blue Dolphin officeThis is not an issue of whether or not my credit card information was stolen at the Blue Dolphin website because that is the only possibilityThe issue here is what Blue Dolphin is doing to resolve the issue
Business Response /* (4000, 9, 2013/06/18) */
Hello,
Please contact your bank directlyWe have investigated the issue and this is not an issue through Blue Dolphin
Protecting your personal information is bluedolphin.com's top priorityThe bluedolphin.com website uses the latest SSL encryption technology for a secure online ordering environmentbluedolphin.com also takes every precaution available to protect the loss, misuse or alteration of the information under our controlThis includes physical, electronic and managerial procedures to safeguard all the information stored on the bluedolphin.com serversSee bluedolphin.com's Privacy Policy for complete details
Sincerely,
Blue Dolphin Customer Support

Review: M2 Media Group has been identified as acting as a sales agent for [redacted] magazine. They have collected information about me including my name and address without my permission or consent. They have entered a subscription in my name for [redacted] magazine that I have not requested or authorized payment for and/or have paid [redacted] magazine for the subscription. I was informed by a [redacted] magazine representative that M2Media Group is handling the bill for this subscription. The [redacted] magazine representative also informed me that their company cannot cancel my subscription because M2Media Group ordered the subscription. I called M2Media Group and spoke with [redacted] to find out why and when this company received my personal information for this subscription. [redacted] informed me that my information was not in their system and he could not find my account. He asked if I received a bill and I stated no. [redacted] then said a company that I have done business with in the past provided my personal information to their company so I could obtain complimentary subscription(s). I informed [redacted] that I have a problem with this entire system and how could his company pay for subscription for me; however, dont have my information in the system. [redacted] stated he could not grant my request to cancel my subscription because he could not find my account in the system. Although it is a complimentary subscription, I find it objectionable that my personal information was used without my approval and now claim they dont have record of me in their system.Desired Settlement: I want written acknowledgement that this subscription has been canceled immediately and that they will never again send me any product or service that I have not specifically requested and authorized. Any personal information referring to me must be purged from M2Media Group's data base, M 2 Media Group will pay any outstanding fees to [redacted] magazine and/or any other company they have released my personal information to for service, M2Media Group will reimburse me for any charges that I may incurred in reference to this matter, M2 Media Group will not sell or distribute any of my personal information to any other party or use any personal information about me that they obtained without my permission for any reason. A letter to that effect will be sent to me confirming this settlement.

Business

Response:

October 22nd 2013

Dear [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I signed up for a 3 month trial of [redacted] magazine as a promotion through a purchase from another site. After completing the information I was not sent an email or any contact information for this company. It only shows as [redacted] on my bank statement. I have tried to cancel this subscription before the promotion ends and I have not been able to contact anyone. When I contacted [redacted] they directed me to cancelmag.com which didn't work either. I have left 2 voicemails with M2 media and sent 2 emails. They do not respond to emails or voice mails. I now have been charged $33.54 for a magazine subsription that I do not want. I read their responses to other complaints dealing with the same issue and they state that there are no hidden costs, obligations, or automatic renewals. This is not true. If that was the case then I would have been able to contact someone prior to being charged for the subscription. If their statement was true my subscription would have ended after the 3 month trial. On another I signed up for the magazine on November 25, 2013. I knew it would take a few weeks to receive an issue. I received my first issue the second week of January. Since then I have only received 2 other issues. Why are they charging me for a subscription 2/3/2014 if my 3 month trial doesn't end until March?Desired Settlement: I would like to end this subscription and want the $33.54 refunded back to my bank account.

Business

Response: