M2 Media Group

Review: PRIVACY. I received a subscription to [redacted] magazine I did not authorize. I called the publisher who said that it was a subscription given with some purchase I made via 2 Media. They Several attempts to actually talk to someone at M2 Media resulted in circular voice menus that did not give an option to speak to a representative. Not only do I not want a teenager magazine, I want to know HOW they got my address and what other information they have. I do not want my name and address shared without my knowledge and I would like to trace this subscription back to the source of this privacy leak. I recently had my debit card hacked and I want assurance that this is not related. I want this company to allow a person to speak to me, answer my questions and tell me what business shared my information so I can let them know why I will no longer conduct business with them. I will also share my dissatisfaction and cautions through social medi if I am not satisfied.Desired Settlement: Cancel subscription. Block this company from using or sharing my personal information in perpetuity. Speak to a customer service representative in person. Be given the name of the source who provided my name and address and ordered this magazine for me.Receive assurances that my financial information is not available to them and has not been shared with any other partieds since they acquired it without my knowledge.

Business

Response:

January 31st 2014

Dear [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with Shoebuy.com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Good Morning:I emailed [redacted] and used [redacted].com with no answer to my reply of the cancellation of the magazines and the automatic renewal notice. Please cancel all magazines and automatic renewals.Desired Settlement: Please cancel all magazines and automatic renewals.O, The [redacted] + [redacted]BlueDolphin MEMBER ID[redacted]Thank You

Business

Response:

Review: I received two copies of [redacted] magazine, which I did not order and do not want.Desired Settlement: Refund only if I have been charged for the subscriptions. In addition, I DO NOT want to receive any other magazine subscriptions from Blue Dolphin Group.

Business

Response:

October 25th, 2013

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted].com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I began receiving "Essence" magazine, and my husband has been receiving "Men's Health" and these were NOT ordered by us, and there is noone to contact

I began receiving copies of [redacted] Magazine" and my husband began receiving [redacted] Health" -- we NEVER subscribe to magazines, did not order these, and do not want the offensive things delivered to our house. I finally got a "renew your subscription" notice so that I now have access to an account #. I called the Essence Mag people and complained and they said I was signed up by M2MediaGroup and gave me their 866 number. As everyone else has said, it's just an automated phone message that never allows you to reach a person. I called the number on the Revdex.com website for them and there was no answer, just a voicemail. Neither I nor my husband made ANY online purchases the day this subscription was begun, and did not buy anything from [redacted] or [redacted] -- WHO HAS MY INFORMATION, IS MY CREDIT CARD BEING USED, AND WHY CAN'T I CONTACT A PERSON TO TALK ABOUT THIS PROBLEM??! This is fraud!Desired Settlement: I do not want to EVER receive magazines from this service again, I do NOT want my information to be used in anyway by this or another service. I want 100% assurance that my personal information and credit card are not being used by this or any other fraudulent company. I want A PERSON TO ANSWER THE PHONE and to not be directed to shady https: websites asking for more of my personal information. I want all of these subscriptions cancelled. I want an APOLOGY.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

Hello -

In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase, which can be found in the checkout process under the 'Magazine' tab. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

There is no other subscription in our system under this name and address.

Consumer Response /* (2110, 7, 2013/07/29) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Review: I have been receiving magazines from all different subscriptions that I never ordered. When I called I received an automated voice prompting me to contact Blue Dolphin through their website. When I tried their website did not work. I am still on a daily basis receiving magazine subscriptions and more than one that my postal worker is having a difficult time fitting my regular mail in my mail box. I never ordered thses subscriptions and want them to stop.Desired Settlement: That Blue Dolphin takes my name off their list and I would like to know how they got my name and that I do not receive subscriptions of any kind that I did not order myself.

Business

Response:

Hello -In response to your note below, you are receiving [redacted], and [redacted] magazines as a result of making an online purchase with [redacted]. Your credit card was not charged for these subscriptions. The magazines were included as a bonus offer with your purchase. By default, the subscriptions were sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Review: I received a subscription to a magazine that I did not subscribe to. I called the magazine's customer service line and was told I *WAS NOT ALLOWED* to cancel and was referred to M2 Media to cancel the subscription I did not request! I feel that my personal information was obtained fraudulently for this transaction or, at the very least, deceptively.Desired Settlement: I want to removed from whatever online subscription service M2 Media is linked with. I do not want any magazines from M2 Media and I do not want M2 Media to contact me. I want the current subscription canceled immediately.

Business

Response:

Review: I have been receiving magazine subscriptions from this company that I have not subscribed to and I cannot get them to answer the phone; the only options I am presented with is to either (1) contact them by email or (2) write to them. I do not know who these people are or how they obtained my mailing address to send me this magazine -- [redacted] -- nor do I care to receive future magazines. I have contacted the magazine publisher and they have agreed not to send me future magazines; however, they also suggested that I contact M2 Mags. Again, cannot get through using the phone number given to me by the magazine publisher.Desired Settlement: I also want M2 Mags to scrub and OPT my name out of their system and no contact from ALL of their affiliations.

Business

Response:

Review: Hellofor a couple of months I have been receiving two magazines [redacted] and [redacted]- I have never ordered them, never made a subscription. I found out- using my alleged subscription code on line that the subscription was in fact ordered by M2 Media Group. I sent them a few emails (to Customer Service) but never got any response. I don't want these junk magazines. I want Media Group to stop sending them. I also would like to know how they got my name and address. There are hundreds of complaints about this company in the internet.I would appreciate your help with this annoying issue. sincerely [redacted]Desired Settlement: I want them to stop sending me these magazines and take off my name from their mailing list. I want to know how they got my name and address.

Consumer

Response:

Hello

I have heard from Media Group and they promised to stop the unwanted subscription.

I asked them not to sell my name/address to other companies, but businesses like that cannot be trusted. What they do might be legal, but it is totally disgusting. We need a better law to deal with such companies.

thank you,

[redacted]

Review: Received a subscription to [redacted] Magazine that I did not authorize. [redacted] information shows: (I have not been [redacted] for over 20 years) I don't subscribe to magazines and don't understand who ordered this. I am not sure how it was paid for as I did not see anything deducted from my account. I have not received a bill from [redacted] yet).Your account number: [redacted]This subscription was purchased through M2 MEDIA GROUP who can be reached at [redacted]. Please call M2 MEDIA GROUP for all payment-related inquiries. Billing information:[redacted]Magazine ordered[redacted]Length of Subscription:12 IssuesDesired Settlement: To know if this is some type of scam for me to purchase a magazine subscription I did not want or authorize.

Business

Response:

February 19th 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because: If the magazine was a free offer from the purchase I made with [redacted]l, then I should receive it. I did not get any paperwork indicating this fact. It did not state this from the order I made. I think cancelling is not a option if there are no further costs to me, as it appears from the large order I made with [redacted]l it was part of their customer service. I just wanted to make sure I would not be charged for something I did not order. Thank you.

Sincerely,

Business

Response:

Hello,

Review: Over the past two days, I have received 2 magazine subscriptions in the mail that I did not order. When contacted, each magazine said that the subscription was ordered from them by M2 Media Group and gave me the phone number. There is no live person on that number and so I had to go to the web site to try to cancel the subscriptions. My concerns are that 1) I did not order this so this company got my name and address from somewhere else without my permission; and 2) that there is no way to find out from M2 Media group why this is happening and discuss with a customer service person. Fortunately, I have a computer so I can go to the web site and try to cancel these. Unfortunately, there is no way to find out how this all happened in the first place. This kind of practice preys on people and seems to coerce them into buying magazines they do not want. It also highlights illegal business practices that use a person's personal information without permission (should this "subscription" be a reward or some other kind of incentive program, the person should be notified of this). What a waste of money, time and customer regard this is for the magazines involved and for the M2 Media Group.Desired Settlement: I would like a full written explanation of the process that resulted in my receiving these two subscriptions, a written statement that I owe nothing for these subscriptions, written confirmation that my name has been deleted from their files, and a written apology from M2 Media Group for this situation

Business

Response:

January 31st 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving these magazines as a result of

making an online purchase with Shoebuy.com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

My only suggestion is that this "special offer" be explained to customers of s[redacted] clearly.

Thank you for your assistance and thanks too to M2 for their clear explanation.

Sincerely,

Review: I received unwanted and unrequested issues of [redacted], beginning in September, cr [redacted] The magazine stated that I was subscribed through the media group and billed 9.95 through them. I cannot find a record of contact with this group and they have been unresponsive to my inquiries, or made inquiries impossible by insisting that I download cookies to contact them. They have provided email addresses by recorded message that return the mail. I did not subscribe to this magazine and have no interest in it.Desired Settlement: I would like the amount of 9.95 refunded. They also state that there is an "automatic renewal process" - I would like that stopped as well.

Business

Response:

Dear [redacted]

In response to your note, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely,

M2 Customer Support

Review: I paid for a year subscription of a magazine last December. I was just informed I had to cancel it now or be charged, in September. To date, I have received 2 of the 9 promised copies.When I signed up, I was offered several additional magazines for $2 a piece to try for a year, also starting in December. Around March or April the first magazine showed up. One, [redacted], I finally got in July after arguing extensively with their internal folks, who email reply system is laughable. The other magazines which were supposed to come out bi-monthly or monthly showed up for a bit and then just stopped. To date, I only got [redacted] and [redacted] semi-regularly for 7 months. [redacted] I got one magazine, [redacted] one magazine, and [redacted] I got 2 magazines (of 9). Business has no contact information to resolve and will take longer than a week to reply, and then they will ask the same question again, rinse, wash, repeat.

Product_Or_Service: Magazines

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I'll even settle for half a refund. That would be a grand total of $8, total price paid being $6+$10=$16.

Business

Response:

Hello,

In response to the inquiry registered by consumer [redacted], we are sorry for the inconvenience that Ms. [redacted] has experienced.

Unfortunately, we are unable to give the customer a refund because they have purchased the subscription to our promotions that are non-refundable.

We have contacted the publishers for each subscription. Ms. [redacted] will continue to receive the remainder of her subscriptions and her renewal orders have been cancelled.

Ms. [redacted] has experienced a lapse in service because she has changed her address.

Labels are prepared in advance so one or two issues will go to the previous address depending on the publication's frequency.

The [redacted] subscription will resume with the December 2013 issue and expire with the September 2014 issue.

The [redacted] subscription started with the March 2013 issue and will expire with the February 2014 issue. Ms. [redacted] should have received 7 issues thus far.

The [redacted] subscription started with the April 2013 issue and will expire with the March 2014 issue. Ms. [redacted] should have received 6 issues thus far.

The [redacted] subscription started with the June 15th issue and will expire with the May 31, 2014 issue.

The [redacted] subscription started with the June/July 2013 issue and will expire with the April/May 2015 issue.

The [redacted] subscription started with the June 2014 issue and will expire with the May 2015 issue.

We have extended the subscriptions for all missing issues.

We are extremely sorry for any difficulty Ms. [redacted] has experienced.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.

Sincerely,

Blue Dolphin Associate Manager, Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: M2 Media Group keeps sending me subscriptions to magazines that I did not order. I have tried to stop these magazine subscriptions but keep getting different magazines sent to me. I never ordered these magazines nor do I want to get them.Desired Settlement: To get off their mailing list and to stop getting magazines that I did not order nor that I want.

Business

Response:

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Review: I received Ladies's Home Journal in the mail and I did not order it. When I contacted LHJ they told me the subscription had been sold via Blue Dolphin and I had to contact them. I called the phone number LHJ gave me for Blue Dolphin but it is not a monitored phone and it gives a message telling you to use their website to contact them. I contacted them via email twice asking them to provide proof of purchase and the only response I received was an automated email saying they had received my email. Because I did not order this, I do not have an ID and password for their website. Since I cannot log in to their website I have no way of getting information from them. LHJ subscription #XXXXXXXXXX Mailing address: [redacted], XXXXX [redacted] XXXXX-XXXX Because my credit card information may have been breached time is of the essence.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need the proof of purchase information from them so that I know if they did the fraud or if I have a larger identity fraud problem. If the result is that they charged this to one of my credit cards without my consent, I expect them to refund in full.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

Hello - 



In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.


I also started receiving magazines that I did not order. I emailed one the magazines and was told that M2 Media Group was responsible for the unauthorized subscriptions. The magazine refused to cancel the subscription, saying I'd have to contact M2. Yet M2 Media Group makes themselves impossible to reach. This is an absurd and unfair business practice. This has taken up hours of my time to try to get these magazines to stop arriving. One is also gossip magazine and it is humiliating that my husband and children thought I'd order it!!!

Review: A [redacted] subscription was processed by M2 Media in my name on 1/29/2015. I started receiving the magazine and had no idea why because I never ordered it. I come to find out that there is an ongoing scam going on between M2 and [redacted] and I believe this is where this is the origin of this unauthorized subscription. I placed an order with [redacted] in December. I NEVER authorized a subscription to [redacted] or to do business with M2 Media group.Desired Settlement: 1. Immediate cancellation of this subscription.

2. No charges to appear from M2 or [redacted].

3. Permanent elimination of my personal and financial information from M2's data bank.

4. A letter from M2 stating that 1 - 3 has occurred.

5. Revdex.com ** & the [redacted] stop M2 from doing this. his has been an ongoing practice for years with thousands of complaints regarding the practice. A letter confirming that the ** authorities care about the elimination pof this type of consumer fraud by M2 and companies such as [redacted] would be helpful. Seems no one cares & M2 marches on.

Business

Response:

March 17, 2015

Dear Ms. [redacted],

In response to your inquiry, you

are receiving [redacted] magazine as a result of making an online

purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing

address used during your purchase.

There are no hidden costs,

further obligations, or automatic renewals associated with your subscription.

Your credit card information was not passed to us. Your cancellation request will be

forwarded to the publisher for processing.

Please note that based on the

timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags

Customer Support

Consumer

Response:

Review: [redacted]

I received a magazine which I did not subscribe for. The practice described by M2 Mags "The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase." is wrong an needs to stop. I will ask for things that I want to have sent to me and I should actively and knowingly request for the good or service. This practice needs to stop because I have been worried sick about unauthorized disclosure of my personal information in addition to wasting my valuable time researching and shutting down something I did not request. NO PASSIVE AUTHORITY should be allowed. If a customer wants something they need to request it, always! Funny how this works. This case it was [redacted] as the source of the information, preciously it was [redacted] and I am sure there are other firms selling teir customer information to other purveyors of unwanted magazine subscriptions.

Review: M2 Media group registered me for an automatically renewing subscription to The [redacted] without my knowledge or consent. According to The [redacted], the subscription began February 28 2015 - I do not have any record of this initial charge, and I was not billed. I was first billed when the subscription renewed on June 18 for $48.00, for which I have begun a dispute with [redacted]. The subscription is not in my correct name., but they do have my address and phone number. The [redacted] magazine cannot cancel this subscription, and cannot offer me a refund as a result.Desired Settlement: I would like the subscription terminated, and a refund of the unauthorized charge of $48.00 which was paid to The [redacted].

Business

Response:

Dear Mr. [redacted],We are unable to find your account with the given information. To better assist you, please provide the full name and address exactly as shown on the magazine label.

Review: [redacted] aka M2 Marketing is responsible for opening an account under the name [redacted] with [redacted]. They are now sending unsolicited magazines using my name illegally. My name, address, and email was never authorized for their use. On its face this appears to be some type of consumer fraud. I never requested the magazine, nor do I want my name, address, or email address abused in this fashion.Desired Settlement: I want my name, address, email address, and all other information regarding my person or residence completely removed from the records/databases of all parties involved. The parties would be [redacted](M2 Marketing), [redacted], and any other intermediaries or accomplices to this act of fraud. I require a letter stated that I will no longer be harassed with mailings/ products, phone calls, emails, or any other forms of contact ever. Lastly I require some type of legal sanction to prevent this type of fraud from occurring again.

Business

Response:

Review: I am being inundated with magazines I never subscribed to and am now receiving bills for these unauthorized subscriptions. When I called [redacted] Publishing, they informed me that a third party - M2media a/k/a [redacted] - signed me up without my knowledge and consent. I have no intention of paying bills for any such unauthorized subscriptions and if any derogatory information is placed on my credit reports as a result of these Unfair and Deceptive Trade Practices, I intend to file a complaint under the Fair Credit Reporting Act and/or the Fair Debt Collections Practices Act. I want any such unauthorized subscriptions canc[redacted]d immediately and my name taken off their mailing lists.Desired Settlement: I want any such unauthorized subscriptions canc[redacted]d immediately and my name taken off their mailing lists. If their scam involves any type of [redacted] (auto renewal) clause I want any such auto renewal canc[redacted]d ASAP.

Business

Response:

Review: I did NOT sign up for a subscription to [redacted] magazine yet I am receiving it in the mail. The magazine customer service told me it was sold through M2 Media Group and that they couldn't do anything. They gave me a number to call. When you call that number, you cannot get a human on the phone, nor can you cancel your subscription in an automated way. When you try to access the website they give you on a recording, it endlessly says there was some sort of a server error and to try again. If you google this issue, there are literally HUNDREDS of complaints about people getting magazines they never signed up for. It is ridiculous and they need to STOP this practice.Desired Settlement: If they charged me, I demand a refund. The recording said it was a "free" subscription - if that is accurate, fine, but I still want it canceled. I honestly can't believe they are allowed to do this, especially with NO WAY to cancel. Why waste the paper? Why kill more trees? Why waste the postage? I don't understand why they are still allowed to do this. Complaints about this go back several years.

Business

Response: