M2 Media Group

Review: M2 Media Group LLC signed me up for a [redacted] subscription without my knowledge or consent. I attempted to cancel the subscription through [redacted] but they claim that M2 is the media agent and that I would have to call them to cancel. The number for M2 (###-###-####) only goes to a pre-recorded message to go to [redacted] to cancel subscription. I have now gone to [redacted] for three months in a row and I am still receiving [redacted] and [redacted] tells me that M2 Media has not sent any cancellation to them. I have sent requests to M2 Media multiple times through their customer service site: [redacted]/feedback.aspxI have tried calling repeatedly but only get the pre-recorded message. M2 Media fraudulently opened a subscription in my name and has no customer support to rectify the situation.Desired Settlement: I want the subscription to [redacted] cancelled as well as any billing canceled and I want M2 Media to confirm in writing that my personal information has been deleted from their databases and that they will not fraudulently use my information without my consent again.

Business

Response:

Review: Received a [redacted] Magazine (July 2015)which I did not authorized. I call [redacted] at [redacted], and their rep said this involved one of their third party partners. But I never authorized anyone to send me a subscription. I tried contacting [redacted] directly, but this company has an automated system, which does not allowed you to speak with a person. How can they send me a magazine without my authorization? The label on the magazine "[redacted]Desired Settlement: I want their representative to contact me directly and remove all my personal information from their system, including every electronic, written format, and social media platforms (third party vendors, suppliers, partners, organizations, companies). I want a Cease and Desist Order enforced.

Business

Response:

Dear Ms. [redacted],

Review: Without my consent, M 2 Media Group signed me up for a subscription to Better Homes and Gardens Magazine. When the magazine arrived and I called the magazine's subscription department to find out why I had received it and where they got my information, I was told to contact M 2 Media as they had signed me up and could answer any of my questions. The phone number provided to me goes to an automated system that does not have an option for a live person (and dialing zero for an operator in that system gets you disconnected.) The automated number simply tells you to go to their website and fill out forms. I looked online and found another number for M 2 Media which did connect me to a human however that office doesn't have the database in which my name is located and could only offer to take my information and forward it via email to their front office. When I asked for a phone number to talk with someone in the front office I was told that they aren't allowd to give that information out. I did also try calling the phone number listed for the company on your site and reached a message asking to leave your name and number. When looking online I saw numerous examples of this same complaint against the company .

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to know how M 2 Media got my information and how I was signed up to receive a magazine subscrition without my authorization. Lastly, I would like M 2 Media to be required to have a Customer Service phone number with a human on the other end as they are the ones initiating this process.

Business

Response:

Business Response /* (1000, 9, 2013/04/08) */

Hello - 



In response to your note below, you are receiving Better Homes and Gardens magazine as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us. 
 


Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.

Review: This company bought a subscription to [redacted] magazine on my behalf, using my personal information, without my consent or prior knowledge.Desired Settlement: To have this company cease and desist with the use of my personal information.

Business

Response:

Review: In the fall of 2013, I ordered a pair of dress shoes from [redacted] for my son, size 13 EEEEEE. Without my express permission or consent, this company sold, shared or rented my personal information to an outside company. My address was acquired by "M2 Media Group" at [redacted] I am now receiving a 12 month "free" prescription to "Fitness", a woman's exercise magazine. I am unable to cancel it through the "Fitness" website site. When I contacted the magazine, the representative I spoke to on the phone offered to suspend it. That didn't happen. I received another issue last week. In January, I received the October, November and December all at the same time. A week later I got the January one and just received the February in the mail. I do not want this magazine. It is impossible to cancel the subscription because "Fitness" has no record of it in their computer system. They told me it cannot be cancelled by them because it was ordered by an outside company, M2 Media Group. Only the outside company can cancel my subscription. None of the phone numbers associated with M2 Media Group work. They are voice mail loops that go nowhere. These numbers are: [redacted]. I am unable to contact M2 Media to cancel this subscription. (M2 Media Group also does business as Blue Dolfin or Mag.com.)Desired Settlement: I never wanted nor ordered a magazine subscription when I purchased shoes from [redacted]. I want M2 Media Group to cancel my 12 month subscription to "[redacted]" immediately. In the future, I want M2 Media or their subsidiaries to never again send me a magazine subscription.

Business

Response:

February 19th 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely,

M2 Mags Customer Support.

Review: Received [redacted] magazine, did not subscribed. Called the magazine and was directed to [redacted] customer service who told me subscription came from M2 Media Group and there was nothing they could do. Was going to call the company but after seeing an inordinate amount of complaints on the internet, was concern that this was some sort of scam. Thought this would be the best course of action was going through the Revdex.comDesired Settlement: Did not request this magazine subscription. Would like it cancelled, and notification of no charges.

Business

Response:

Review: I have been receiving [redacted] magazines recently. I have not subscribed for them. When the magazine company was contacted they stated that M2 Media Group entered the subscription. It would now be nessecary for me to contact them to stop delivery. The only available way to contact them is through their customer service email which requires more information then I'm willing to supply. And its "header" states "if you want to cancel your subscription". Well, I never subscribed. I would appreciate any assistance you can render to solve this situation. With out a doubt, somewhere in the near future a bill for this magazine will suddenly appear.Desired Settlement: The subscription is fraudulent. I don't want the magazine.

Business

Response:

M2 Media Group's responses that one is given an option to "opt-out" to subscriptions at checkout is disingenuous. I've definitely avoided/opted-out of the magazine subscription several times from different businesses and have definitely received "crammed" subscriptions. The burden of canceling a subscription should not be placed on the consumer, and recent court precedent is starting to see it that way. In the meantime, people shouldn't order from companies that sell the information to M2 Media Group (such as [redacted] and others), and when my latest unwelcome M2 Media Group subscription ends and I get billed, I hope they try to collect as I'm in touch with a prominent consumer rights lawyer who'd love to try to get class action status for this one.

I started receiving magazines that I have never heard of and did not order. I called one the magazines and was told that M2 Media Group was responsible for the unauthorized subscriptions. I had never heard of this group before. They also had subscriptions sent to my wife.

Review: The company keeps charging my credit card for renewals before the time is due.

The company has charged my credit card twice without sending a confirmation email, which their website states they do, and before the renewal date they stated on my account. I have tried to contact them on a few occasions with no luck. My emails keep getting bounced back.Desired Settlement: I would like a refund on the cost of the renewal they charged tomy credit card.

Business

Response:

Business Response /* (1000, 5, 2013/05/01) */

Hello,

The customer has cancelled her renewals for [redacted] and [redacted] magazine on 04/27/2013. A refund in the amount of $29.95 was processed on 04/30/2013.

Review: The name and address of this company was given to me by 2 magazines: [redacted]. So far, I have received one issue of each of these magazines in the mail. Their address labels indicate that they are one full year subscriptions. I did not order these magazines, nor do I want them. I refuse to pay for them. I called each magazine's customer service department and was given the phone # 866-441-1281 and the name M2MediaGroup. I called the number and heard a recording. There was no human available, only a recording. The company name [redacted] was also mentioned on the recording. The recording said to cancel subscriptions, you had to access the following email address: https:[redacted] I followed the directions on the one page website and said that I didn't order the magazines, did not want them, would not pay for them, and wanted the subscriptions cancelled. Please help me with this cancellation process. I'm guessing this is some sort of scam.Desired Settlement: I would like, in writing from this company, that I did not order these magazines, do not have to pay for them, they will be cancelled and that they will send me, or anyone at my home,no other magazine subscriptions or products of any type.

Business

Response:

November 1st, 2013

Dear [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I now have a subscription to [redacted] magazine I didn't request. [redacted] magazine shows the subscription was ordered by M2 Media Group. I cannot cancel the unwanted subscription with [redacted] mag. They say I need to contact M2 Media Group. After a little research online I see there are numerous complaints against M2 Media Group for unwanted magazine subscriptions. I want this cancelled now. If I call or email M2 Media Group they will have my phone number or email address. I don't care to provide that info to cancel something I didn't order. What their angle here? What is the best way to handle this? Thank you for your time, [redacted]Desired Settlement: I would like the [redacted] magazine subscription cancelled.

Business

Response:

May 9, 2014

Dear Ms. [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I am in receipt of a [redacted] magazine, which I did not order, and DO NOT WANT. I wrote [redacted] the following email and they have failed to respond to my request.

"January 15, 2015

Dear Sir/Madam:

I am in receipt of a [redacted] magazine, which I request the unwanted subscription to, cancelled immediately. Furthermore, any charges submitted to my [redacted] will not be allowed. I DO NOT read magazines, and your prompt attention is requested.

Sincerely, [redacted]"Desired Settlement: My desired remedy to this issue is: 1) to be removed from M2M Media Group and/or [redacted] database, 2) subscription cancelled, and 3) any charges reversed. Your assistance in resolving this issue would be greatly appreciated.

Business

Response:

Review: Sending magazines I did not order. Process to cancel is not effective.Desired Settlement: I expect the subscription to [redacted] to be cancelled.

I expect confirmation that there was no authorization of any charge or payment to be made.

Business

Response:

Dear Mr. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Review: I have begun receiving unsolicited magazine subscriptions & have learned that M2Media is the source. They are disseminating my name&address.

M2Media is selling/disseminating my name and address. M2Media is signing me up for unwanted subscriptions. Attempts to contact M2Media result in only a recorded message which directs me to supply them with more information. I want to be removed from their database. I do not want them to sign me up for things offered by their trading partners. I do not wish to give them more information. Desired Settlement: Remove myself and my family from their database (all surname [redacted]). Do not further sell or disseminate any information for surname [redacted] to any trading partners.

Business

Response:

Business Response /* (1000, 5, 2013/05/13) */

Hello - 



In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.


Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.

Consumer Response /* (3000, 7, 2013/05/14) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

In addition to cancellation of the unwanted subscription, I wish to have my information removed from their database so it is not further disseminated Our family wishes for NO offers, bonuses, free gifts or any other to be sent to anyone at our address.

Business Response /* (4000, 9, 2013/05/15) */

M2 Media Group does not sell or share any information. The only purpose for having your address is to mail out the subscription. Once it has been cancelled, we have no further use for your information.

[redacted] instructs customers to check the box to decline the magazine at the time of your purchase.

Sincerely,

M2 Mags Customer Service

Review: I am receiving [redacted] magazine. I have not ever signed up for a subscription nor do I want a subscription. When I contacted the magazine to ask why I was receiving it, they informed me that M2 Media Group was the company that was sending me the magazine. I have not signed up for the subscription and insist that it be cancelled with immediate effect. If I want a magazine I am capable of choosing one for myself at my nearest store, I do not need a company from Connecticut sending me crap to my home address. I have read the other complaints, I can only say that I have not bought anything online that entitles me to a "free subscription" and I am almost positive that the other complainants didn't either. I wish for the subscriptions to stop and for my details to be removed from the company's records.Desired Settlement: I insist that the subscription is cancelled and my name and address is removed from the company's records

Business

Response:

February 14th, 2013

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: They got our information from someone and orders us a subscription to a magazine we don't want and never asked for. We did not give them permission.Desired Settlement: Remove our information and do not use it again. Cancel subscription and do not charge us for it as we never asked for it.

Business

Response:

Review: Apparently M2 Media Group is attempting to subscribe me to a magazine. For 2 weeks now I have received issues of [redacted] Magazine. I am not a fan of any particular sport, I do not read the publication in question nor did I request a subscription of any kind. I contacted [redacted] via there customer service website to stop the deliveries, but I am still receiving this unwanted magazine. I only found out that it was initiated by M2 Meda Group when I called [redacted]'s customer service phone number and managed to speak to a representative. Phone calls to M2 Media Group go unanswered. I have requested cancellation of this unauthorized subscription via M2 Media Groups website.Desired Settlement: M2 Media Group needs to cease & desist immediately. Additionally they need to remove my name & address from their database.

Business

Response:

Review: Blue Dolphin aka M2 Business Media group went ahead and renewed a free subscription for [redacted] magazine without prior authorization, this is clearly fraud as well as mail fraud and theft. They have caused me to cancel my debit card to create a new one and have to change all electronic billed items which is a pain in the tailfeathers and there was no need for this to happen other than greedDesired Settlement: refund my $ 49.95 via check

Business

Response:

Review: On 2/12/2014 I received in the mail the [redacted] magazine. I did not subscribe to the magazine, so I contacted them and spoke with their representative. I was told that M2 Media Group signed me up for a one-year subscription ending in Dec 2014. Prior to this conversation I had never heard of M2 Media Group. The representative agreed to suspend the subscription at my request but said that I would need to contact M2 Media Group in order to cancel the subscription. When I contacted that number I was unable to reach a live person, but instead was routed through options, some of which would require leaving personal information with the company. I have never authorized M2 Media Group to use my name and information to order a magazine from any company.Desired Settlement: I want to find out why M2 Media Group sent me a paid subscription to the [redacted] magazine without my authorization, and I want the subscription cancelled immediately. Also, I want M2 Media Group to check if there are other magazines that are subscribed under my name through them or not. If there is, please cancel all of them immediately too.

Business

Response:

[redacted]

Hello,

In response to your note below, you are receiving [redacted] magazine

as a result of redeeming your [redacted] currency (or possibly a

friend/relative redeemed their [redacted] currency to send you a gift).

There are no hidden costs, further obligations, or automatic renewals

associated with your subscription. There was no credit card information passed

to us.

Your cancellation request will be forwarded to the publisher for

processing. Please note that based on the timing of your cancellation you could

still receive another issue.