M2 Media Group

Review: I purchased a magazine subscription through group on, I was given a code to redeem the magazine through blue dolphin group. After redeeming the code it showed a special offer to add more magazine subscriptions at a discount rate. I paid for the added subscriptions, I recieved them then I recieved a charge on my credit card for $67 for one of the magazines. I've tried email them three times and have not heard back from them. Total rip off

Product_Or_Service: magazine subscription

Desired Settlement: DesiredSettlementID: Refund

Cancel magazine and refund money

Business

Response:

Business Response /* (1000, 5, 2013/05/29) */

Hello,

We have emailed the customer on 05/23/2013.

The $67.08 charge is for the renewal of the Us Weekly magazine. The renewal has been cancelled and the customer has been refunded in full on 05/23/2013.

Sincerely,

Blue Dolphin Customer Support

Review: Received In Style Magazine 10/14 Issue. No subscription was requested.Desired Settlement: Cancel unauthorized subscription

Unsubscribe mailing list

Refund if billed

Business

Response:

Review: I would like to be removed from their mailings all together. I am getting magazines I never requested...first it was [redacted]o, and now it's [redacted] and some health magazine. they don't even make it in the house anymore...A couple of months ago I received a bill for the [redacted]o magazine and was appalled because I never ordered it in the first place, so I sent it back and marked it in red letters to cancel...today, I just got another issue and spent an hour of my day trying to stop something I never started!! Companies should at least send out a postcard giving someone an option to receive a complimentary subscription rather than just arbitrarily send stuff to people that is unwanted. It is a horrible waste of paper and ink and filling our dumps faster than necessary....I tried calling their '800' # and there is no way to get a human on the phone. PLEASE MAKE THEM STOP SENDING STUFF I DIDN'T REQUEST OR PAY FOR.THANK YOU!BEST REGARDS, [redacted]Desired Settlement: I would appreciate a verbal apology and to have my name and address removed from their database. Monetary compensation for wasting my time would also be appreciated!! This has been a very time consuming pain and a wasteful way to spend an afternoon!!!!!!!!!!!!!!!!!

Business

Response:

Review: I am writing this for my mother, [redacted]. My name is[redacted]. She has dementia and has been receiving magazines non stop such as: "[redacted]", "[redacted]", and others. I spoke directly to the magazine companies and they claim this shady M2 Media Group is responsible for this. They have no phone numbers anywhere, and do not respond to emails. We never ordered these magazines, do not want them and they have no right to be sending them, even if they are free, which I doubt. Some type of cost will come in the end, undoubtedly!Desired Settlement: We want none of their magazines, and if there have been any charges, we want them refunded, and we want to be removed from their mailing list.

Business

Response:

Review: Out of nowhere, I received [redacted] magazine in the mail. When I looked into the subscription, I found out that a subscription was filled in my name by M2 Media Group. I do not know who this group is...I have never purchased anything from them...I have never read [redacted] magazine, nor do I want it. When I tried to cancel my subscription, I was told that they cannot cancel subscriptions purchased by an outside party and that I needed to contact M2 Media Group. In order to cancel any subscriptions, I must give M2 Media Group all of my information (name, address, phone number, email). I am not going to give them personal information when they've already clearly stolen some of it. I don't know how many subscriptions are in my name because of M2 Media Group, and as of today, I cannot find that I've been charged anything, but this can't be legal and it looks like hundreds of people have had the same complaint...when will someone DO something about it?Desired Settlement: I want any and all subscriptions in my name on behalf of M2 Media Group cancelled and M2 Media Group to permanently delete my information from their records.

Business

Response:

Review: Unwanted magazine being delivered & causing unnecessary trash & waste . Make less landfill & save a tree. I never ordered this [redacted] magazine & do not want that or any other magazine delivered to me at any time.Please let this group know & take me off any list now or in the future. I know there is no charge but what about the cost of getting rid of their garbage?Feed back is welcome. ThanksDesired Settlement: Please let me know they have been contacted & their response.

Business

Response:

Review: I agreed to a $2.00 "risk free" subscription to [redacted] magazine and women's health magazine purchased for my sister ([redacted]). I absolutely DID NOT authorize a renewal to either of these magazines nor did I give them the permission to withdrawal money for these unauthorized renewals. After looking at my account statement I see that I was charged 14.99 on October 28th for lucky magazine and another 14.99 for the women's health magazine. They did not have any permission to renew these magazines. They are an absolute scam. I did my research and see that many have made complaints just like mines. I called my bank to have these charges removed and they said they cannot do it because it has been more than 60 days.Desired Settlement: I would like the two charges for 14.99 (for a total of 29.98)to be refunded.

Business

Response:

Review: This company set up a subscription for a magazine: [redacted]. I did not order it nor do I want it. When I found a number I was told to go to a web site that did not exist. I tried another phone number given to me. I am sending a letter to them but as a senior I do not want magazines sent to me because I happened to buy something from some company that apparently passed my name on to this company[redacted]Desired Settlement: I do not want them to send me any magazine subscriptions that I did not order.

Business

Response:

October 3rd, 2013

Dear Ms. [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted].com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: This company obtains my home address through various websites I order from (i.e.: [redacted]). They proceed to send me stacks of magazines I did not order (usually with a 1 yr. subscription attached). If I want a magazine I will order it digitally - I have no use for these products and they are a waste of paper. Currently I am trying to stop a [redacted] magazine subscription that just mysteriously started coming to my house. I called [redacted] magazine CS and they would not help me and directed me to contact this M2 MEDIA GROUP company to cancel my subscription. When I called M2 MEDIA GROUP I got a recording directing me to press "2" to cancel a subscription, but when you do that it just tells you (via a recording) that your subscription is free and directs you to go back to your computer if you still want to cancel - and go to a "[redacted].com" website. When you go into that website, instead of asking your subscription number for cancellation, they want you to fill an entire page out and then proceed on to the next step(?). It asks for all your personal information (?) i.e.: home address, all phone numbers, email address - which I do not feel comfortable giving out online for them to pass on to whomever. They should have all that information under your subscription # anyway. It's ridiculous - I just want them to cancel my subscription. Its like a circus - there are no live people to talk to anywhere. A consumer should be able to simply cancel a subscription by a quick phone call or an email. This has been a constant problem for me for the last few years and when I saw the endless complaints about this company online from other consumers, I decided it was time to send the Revdex.com a message.Desired Settlement: I would like to cancel this [redacted] Magazine subscription and get on a M2 MEDIA GROUP "No Send" list which will stop any future magazine subscriptions from coming to my house without my consent.

Thank you, [redacted]

Business

Response:

Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it cancels this [redacted] magazine but it does not take care of the continuing problem. It does not say that M2 Media Group will stop sending me unwanted paper magazine subscriptions in the future which are "included as bonus offers" with future purchases from various websites. That fact that the subscription is free, is a mute point, it is a waste of paper so there is a cost to the environment. I want to be placed on a "do not send" list for any future magazines through their M2 Media Group Company. This is a waste of my time and the Revdex.com's time to have to go through this process to cancel a magazine that was unwanted in the first place. I don't understand why a consumer should be forced to receive an unwanted product, because it is free.

Sincerely,

Review: We contact this company last year to stop charging my credit card for magazines that we did not want. They continue to charge my credit card. When I call in, they told me they have no record of my account, however they have my credit card information and continue to charge me on an annual basis. I have already contact the credit card company to dispute the charges. If they do not close my account, I will be forced to close my credit card.Desired Settlement: Please stop trying to charge my credit card, I do not want your services in any way.

Business

Response:

Dear Mr. [redacted],

Review: I had an issue with M2 Media Group today because three months ago I had ordered a magazine to ship to my mother for her birthday. It has still been three months and the order did not come so I called. I had gotten a shipment confirmation email as well. The informed me that the producers somehow never got the information and that it would be another 6 to 10 weeks! I asked for it to be expedited because of my inconvenience but they refused and said it wasnt an option. I think its a little ridiculous to wait almost half of a year for my mother's birthday present. There was absolutely nothing they did to help me and no compensation even after talking with a supervisor. I feel like my money was wasted and like I have been cheated after I was on the phone for almost an hour trying to get some sort of help. They said it cant be express shipped because it takes too long, but it does not take 6 to 10 weeks to put a sticker on a magazine and send it after they forgot about me.I now have to wait a whole other period that will total to about 5 months and told my mom her gift because she thought I had forgotten her birthday.

Product_Or_Service: Food Network magazine subsription

Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to get it express shipped to me. They say it is not possible but it clearly is. They run a shipping business, they can express ship things. If not I would like some form of monetary refund for at least part of my product.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

Hello,

Unfortunately we will not be able to expedite the order. We are a third party magazine agency. The shipping is handled directly by the publishers.

Magazine labels are prepared approximately 3 months in advance and the publishers will not be able to send back issues.

We have forwarded the order to the publishers and they are processing the order. The customer will receive the full year subscription of The Food Network Magazine.

Unfortunately, we will not be able to offer a partial refund.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (3000, 10, 2013/05/23) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company offered no settlements, only more excuses. They may not be able to ship it, but they wouldn't give me the publishers information when I had asked on the phone. So if only the publishers can handle shipping, then they should have the publisher ship it on their cost faster. They also claimed no back issues, which is also a stupid policy because I feel like everything is restricted at this company. If there are absolutely no back issues then I better get the next issue in faster than three months before a mistake is realized again. This is already a ridiculous period to wait, and the fact that they are offering nothing is insulting. If the business still offers me nothing, well then I guess they are a poor business and really wont amount to any more than their third party magazine agency they label themselves as. That is how they treat their business with me, so that is what I am going to think of them. I will wait another three unacceptable months for my mother's 55th birthday present. They need to make more of an effort.

I will not get any form of return on the money I spent for this product for about five months or more.

Business Response /* (4000, 12, 2013/06/04) */

Hello,

The publishers will be processing this order next week. Unfortunately, we cannot control the processing time and/or the estimated time it takes for the subscription to begin. The customer may contact Food Network Magazine directly at XXX-XXX-XXXX.

We are very sorry for the inconvenience.

Sincerely,

Blue Dolphin Customer Support

Review: have received unsolicited magazine subscription.

per the magazine "health" the subscription using my name and address was initiated by m2 media.Desired Settlement: I want nothing to do with m2 media.

I do not want this magazine subscription.

I want this magazine subscription to be stopped.

I want m2 media to stop using my [redacted]al information.

Business

Response:

Review: This is a complaint regarding an error made by [redacted]. My account was drafted two times for a Better Homes & Gardens subscription and the second draft caused my account to be overdrawn and I was charged $60 by my credit union to cover the two overdrafts. I have made numerous phone calls and tried to explain the situation and was told that “you do not refund overdraft fees”. I realized after my fourth call that not a single customer service representative was really listening to what I was saying and they just kept telling me that [redacted] does not refund fees. I made it clear with each phone call that the error was not mine but was made by your company. I would not be asking for a refund due to MY error. My last phone call on March 13th resulted in me asking who denied the refund and asking for an address to send a complaint letter to. [redacted] is a customer service company and the service that I received was unacceptable. Listed below are the dates, times and the names of the person that I spoke with and notes regarding each phone call. I would like I review of this situation and I am once again requesting a refund of the charges I incurred due to an error made by [redacted].

Feb 6, 2015 draft of my account for $10.00

Feb 7, 2015 2nd draft of my account for $10.00

Feb 9, 2015 2 overdraft fees @ $30.00 each for a total of $60.00

Feb 9, 2015 I called and spoke with [redacted] and explained that I was drafted 2 times. She said that she would refer this to management for a decision on the refund. I asked her to cancel my subscription and refund the $10 charge.

Feb 10, 2015 spoke with [redacted] and she said that she would refer this to a supervisor and I would get a call back. I let her know that this was not my error but one made by [redacted].

Feb 11, 2015 spoke again with [redacted] and she said it was under review

Feb 13, 2015 Spoke with [redacted] and she transferred me to [redacted] who said he was a supervisor. He let me know that the double charge would be refunded and that a message had been sent to the account manager and I would get a call back on Monday the 16th. He said they do not refund overdraft fees but they were looking to make an exception. I again said that this was not my error but made by your company.

Feb 14, 2015 a refund of the draft that was made in error by [redacted]

Feb 19, 2015 I did not receive the call back that I was promised so I called again and spoke with [redacted] who said she was an account manager. She said that this request had been sent to upper management for review. I asked that she cancel the subscription for [redacted] and refund the $10.00 She verified that I had no other subscriptions.

Feb 26, 2015 refund of $10 for the subscription that I cancelled

March 9, 2015 Still no call back so I called again. I spoke with [redacted] who said that she was a supervisor. [redacted] said that fees are not refunded but since another rep implied that I would get a refund it was under review. I explained to [redacted] that this was NOT MY error but one made by [redacted]. She seemed surprised that this was not MY error but I had stated that in every previous phone call to customer service. I asked her if it was the policy of [redacted] to not correct errors that were made. She said that she would email the account manager to let the manager know that the fees were due to an error by [redacted]. She promised me a call back which I never got.

March 13, 2015 Called again and asked for a supervisor. I was put on hold for 10 minutes and then the call was disconnected on your end. I called back and was transferred to [redacted]. She said that the refund was refused by [redacted] I voiced my frustration with this situation as again this was not my error. She sighed loudly and I let her know that this was extremely poor customer service. I asked for a name and address to send my complaint to and she put me on hold. She came back and gave me the address and the name of the person that denied the refund.

I would like a review of this situation and a call back or letter with a resolution. I will glad to provide you with any account information that you might need regarding the overdrafts.

My phone number is [redacted] and my email address is [redacted]

Thank you

[redacted]Desired Settlement: refund of $60.00 for overdraft fees charged

Business

Response:

Hello,

In response to the

inquiry registered by consumer [redacted], we are sorry for the inconvenience that Ms. [redacted] has

experienced.

Ms. [redacted] has been refunded in the full amount of $20.00. On 02/13/15

Ms. [redacted] received a refund for her renewal in the amount of $10.00 and also

on 02/25/15 in the amount of $10.00.

We do not handle over draft fees. The customer will need to speak to

their bank regarding over draft fees.

Unfortunately, we are also unable to pay the customer for their over draft

fees. The customer will need to request a refund directly from their bank.

Please be assured that customer satisfaction is very important to us

and we take great care in providing our customers with the highest level of

service.

Sincerely,

[redacted] Associate

Manager, Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The overdrafts were caused by an error on the part of the company. I do not understand how a refund of $10 for the subscription and $10 for the duplicate draft is good customer service. The error cost my $60.00 so now I have lost $60 and do not even have a subscription. I can't make this issue any more clear!!! This is not my fault and why would my bank issue a refund to me? This overdrafts were not caused by an error from the bank. I find it ridiculous that a company costs a customer $60 and refuses to refund the money. There has been no offer a compromise and as I stated before not a single person that I spoke with listed to what I was saying.

Sincerely,

Business

Response:

Hello,

Review: I was signed up for an unsolicited subscription to [redacted]. When contacting the magazine I was referred to the company who subscribed me which is M2 Media Group.I have not yet been asked for money but I suspect I may at some point receive a bill. I have canceled the subscription on-line with the Magazine itself "[redacted]".This seems like a practice to entrap consumers into a service they did not request.Desired Settlement: Contact the company and ensure I will not be billed for the magazine.

Business

Response:

Review: Receiving unauthorized subscription to [redacted] magazine. Tried to cancel and was told at [redacted] that M2 Media Group put the subscription through. I called M2 and can not get a representative and the on line cancellation does not work. I want them to remove me from this subscription list and delete my personal information. I in no way authorized them to include me in any of their schemes.Desired Settlement: Remove me from their files and stop all contact with me.

Business

Response:

Review: For 3 months I've been receiving an unsolicited magazine called [redacted]. I do not need or want this trashy publication. I sent a letter to the magazine requesting a cancellation to no avail, the magazine kept coming. I reached them by phone and was told to contact the magazine service, M2mags, which I did. They wouldn't tell me who submitted the unauthorized subscription, only that it was free and part of a package deal connected to something I ordered online. I restrict my online shopping to major companies I've dealt with for years and I doubt that these reputable businesses would have anything to do with such shoddy marketing and invasion of privacy. The service rep told me I could cancel online at their website. I tried but their website is conveniently not working. I was finally left with no choice but to contact the Revdex.com to get some help in cancelling this subscription and in doing so I discovered that there are hundreds of complaints about this despicable business. I'm glad to add my name to the long list of people who have been victimized in this way.Desired Settlement: I simply want my subscription to [redacted] magazine cancelled.

Business

Response:

May 1st 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with Frangrancenet.com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: 4/18/2014 I received a copy of [redacted] magazine. I have never subscribed to this. Was never interested in this magazine. Upon calling [redacted] customer service they told me this subscription came from this M2Mag company and gave me their phone number. !-###-###-####. I called and it is impossible to reach a live person. [redacted] told me I would have to resolve any subsciption or billing issues with M2Mag. I never heard of this company before and wouldn't have dealt with them if I had been contacted. If I want to subscribe to something I deal directly with that company. I don't deal with these kind of people. I want this magazine cancelled and any billing associated with it cancelled. So far I have not seen anything on my bank or credit cards. I will be watching. The subscription number is [redacted]. I hope you can help me with this. Thank you. I see other [redacted] online complaining about this company and receiving magazines they never ordered.Desired Settlement: magazine cancelled and no bill. This company needs to be investigated. As I said above other [redacted] are complaining also. I went online and just put the phone number in and this company pops up and the complaints.

Business

Response:

May 1st 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: This company signed me up to start getting [redacted] magazine,which I did not order or want.I called the magazine company on 1-21-2014 and they said they would cancel it,then I called M2 and on their automated system asked them to cancel and sent them an email which they automatically responed to as ok to cancel. Deceptive practices at best and I want to receive nothing more from them ever again or their affiliates Blue Dolphin Group LLC or M2 media Holding LLC or M2 Business LLC or any other portions of their business partners,including any sharing of my information.Not yet aware of any charges to me. Thank you [redacted]Desired Settlement: Cancel anything they have done,Do not sign me up for anything,or any products,or share my information and acknowledge that they agree to this

Business

Response:

August 22, 2013

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Blue Dolphin without my permission on May 15, 2013 took money out of my checking account without my permission supposedly to pay for a subscription to [redacted] magazine and The [redacted] magazine. Such action caused my account to become overdrawn and I was charged $34 by my Bank(Chase) and the overdraw was reported to the three major credit reporting agencies thus damaging my credit rating. And causing my bank to contact me and warn me that they were con considering closing my account because of the overdraw.

Product_Or_Service: Money taken without my permission.

Order_Number: n/a

Account_Number: n/a

Desired Settlement: DesiredSettlementID: Refund

I would like the money returned that Blue Dolphin took from my account without my permission and the fee charged to me by my bank as well as a letter to my bank absolving me of overdrawing my account.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

Hello,

The customer was charged a total of $4.00 for their two subscriptions.

The $2.00 offer is non-refundable.

Here are the Terms of the offer:

Magazine Offer Terms & Conditions: For the number of issues shown the credit /debit card you provide will be charged just $1 PLUS $1 Shipping & Handling per selection. If you are not 100% satisfied with your selections, you may cancel by contacting [redacted]@bluedolphinmags.com. Toward the end of your subscription period, you'll receive a renewal terms reminder notice and you authorize your account to be charged the rate on the notice for the next year of issues unless you choose to cancel. After the first term, canceled orders will be refunded for all un-mailed issues. The name, address, email and account information you provide will be securely handled by Blue Dolphin Group to process and fulfill your selections. Offer valid for U.S. orders only. Please allow 6-10 weeks for delivery of your first issue.

If the customer would like, we may cancel the order.

We have opted the customer out of future renewal orders.

Unfortunately, we do not refund over draft fees or contact the customer's bank directly. The customer must contact their bank directly regarding this matter.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (3000, 7, 2013/07/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I have contacted my bank. The bank will not rescind the overdraft fee without a letter from the company. As I said in my complaint I did not authorize blue dolphin to take(steal) the money from my account on May 15th or any other time.

I just want my money back($4) and the $34 dollars blue dolphin caused my bank to charge me by stealing my money.

Business Response /* (4000, 9, 2013/07/23) */

Hello,

The customer must contact their bank directly regarding this matter.

The customer's credit card company will then contact us directly if needed.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (4200, 11, 2013/07/24) */

(The consumer indicated he/she DID NOT accept the response from the business.)

It would be useless for me to contact my credit card company as the money was stolen by blue dolphin from my checking account. By the way, how did blue dolphin get the information needed to steal the money without my permission?

The bank will do nothing because blue dolphin used the right codes-information-to make the theft look like I had authorized it even though I had not.

Isn't that illegal?

I know in the big picture we are not looking at a lot of money. But, overdrawing my checking account has been reported to the three credit reporting companies and will be on those records for at least seven years and if I want to change banks will make it difficult to do so. So the effects of this theft will cause me problems for at least 7 years!

Business Response /* (4000, 13, 2013/07/29) */

Hello,

These orders were purchased through our partner [redacted] Magazines.

The credit card information was entered in along with the customer's email and billing/shipping address.

We do not contact the customer's bank directly. The customer would have to contact their bank and the bank would contact us directly.

We do not handle over draft charges. This is an issue directly with the bank.

Sincerely,

Blue Dolphin Customer Support

Review: This company is sending us a magazine subscription that we did not want, did not order, and did not sign up for. I have no idea how they are billing us for it. It seems like a scam. There is no one to answer the phone and the website leads you in circles. There does not seem to be anyone that works there. I am afraid they have gotten ahold of our credit card information somehow and are billing us. We do not want this magazine and want them to stop sending it and stop billing us immediately.Desired Settlement: Stop billing us and stop sending the magazine

Business

Response:

Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support