M2 Media Group

Review: I did not authorize the renewal. Instead received previous notices asking me to renew. Nothing stated automatic renew. Now, in the mail, I have received a notice stating that I have been automatically renewed and that I owe them $15. I have emailed them twice, as they do not provide a phone number to call and have asked to have this cancelled and to not renew as I did not authorize it and have not heard anything back. I would like this cancelled and not renewed. I will never order from them again.Desired Settlement: I would like this subscription cancelled and not to receive anything more from them. If they are auto renewing without advising people first, it seems like a sneaky way to do business and a scam.I would like this matter closed and resolved and to never hear from them again.

Business

Response:

Review: Received a magazine "[redacted]" that I did not order. Oct 2014 issue shows that the subscription will end Sept 2015. I did not order this or any magazine. Number on magazine: #[redacted]I called the magazine customer service to tell them I did not order this magazine.They referred me to [redacted]; I called them, I could not speak to customer service,there menu did not address my issue.I do not want this magazine, I did not order it, and I do not want to be responsible for any bill that I might receive.Their customer service did not include speaking to a representative. I feel that this is fraudulent activity.Desired Settlement: I want certification that this magazine will not longer be sent to me and that I am notresponsible for any payment that might be sent in the mail.

Business

Response:

Review: I have randomly received a subscription to [redacted] magazine which I never ordered. At first, I thought this was simply a delivery mistake intended for a previous resident, but realized that my name was the addressee. I attempted to call [redacted] magazine to resolve this issue, but they said it was the fault of a third party company called M2 Media Group. Upon contacting M2 Media Group, I discovered that no customer service representative exists. All cancellations must be submitted in writing or electronically. At this time, I have no idea if M2 is trying to hold me accountable for these magazines which I never contractually agreed to.Desired Settlement: Apology for the misuse of consumer information, and guarantee that the subscription will be cancelled, and that I am not liable in any way for their mistake or business practice.

Business

Response:

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation was processed on 2/18/16. You should not be receiving any more magazines. I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: The web site says "Try any of our magazines RISK FREE'. The web site DOES NOT state ANYTHING about automatic renewal.They SNEAK that into the email you receive as a receipt. They have charged my card twice for items I DO NOT want subscriptions to. That's the scam with this company.Try them risk free, means RISK FREE. It means you don't go charging people's credit cards after wards. That is FALSE ADVERTISING. Plain & simple.Desired Settlement: I want my money refunded, for all 3 magazines I tried "RISK FREE".

Business

Response:

Review: I have a $10 Blue Dolphin Magazines Gift Card that is worthless. I want to order the magazine All YOU for $19.95 this is over the minimum $11.00 to use said gift card. When I go to order ANY magazine the site will not honor my gift code and tells me to go to an alternate site with less magazine choices and NO option to submit the gift card code.I HAVE TRIED AGAIN AND NOW IT TELLS ME MY GIFT CARD CODE IS INVALID!!!There is no phone number to this site and I have read multiple reviews saying the gift cards are worthless.Desired Settlement: $10.00 the amount of my gift card so I can order the magazine directly.

Business

Response:

Hello,

In response to the

inquiry registered by consumer [redacted], we are sorry for the inconvenience that Ms. [redacted] has experienced.

We will need the $10 Gift Card code to look into this matter. Please

e-mail us with your $10 Gift Card code at: [redacted]

Please be assured that customer satisfaction is very important to us

and we take great care in providing our customers with the highest level of

service.

Sincerely,

Blue Dolphin Associate

Manager, Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Issue is not resolved yet, but I have sent a message to [email protected] with my code of: [redacted] letting them know it is the ALL YOU magazine I am trying to order.

Sincerely,

Review: This company is a scam. I have cancelled magazine subscriptions and never received my refunds after several months. The website does not list their number and when I email I do not get a response. I am now receiving bills through the mail for these same subscriptions. This company continues to change their number so you cannot get a hold of them. I also read online that the money is automatically deducted from your account.Desired Settlement: I would like a refund for the past subscriptions I cancelled and for them to cancel future automatic renewal subscriptions and mailing bills.

Business

Response:

Review: I originally ordered and paid for a few subscriptions through my [redacted] Rewards programs and [redacted] debited my bank account for an UNAUTHORIZED continual service in the amount of $33.54. When originally ordering, there was NOTHING stated about continual service--I DO NOT PARTICIPATE IN THAT FOR ANY PRODUCT.Desired Settlement: I would like my money returned IMMEDIATELY (it is now going to bounce a payment on something of mine) and I want the subscription STOPPED.

Business

Response:

Review: I have been getting [redacted] magazine for a while, but I never ordered it. Tried to cancel it and figure out what was up because I was worried about getting a bill. When I contacted [redacted] they sent me this reply:

Dear Subscriber:

Thank you for contacting [redacted].

Your order was placed through an independent sales agency and it will be necessary for you to contact them. The agency information is below:

M2 MEDIA GROUP [redacted] ###-###-####

We apologize for any inconvenience caused.

If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.

Sincerely, [redacted] Customer Service [redacted] For all your subscription service needs, visit [redacted] the quick, easy and safe way to manage your magazine account and answer any questions you may have in one convenient place.

Customer's email address: [redacted] Case id: [redacted] Original Message Follows:

------------------------ [redacted] United States [redacted]

Mag Abbrev = [redacted] New Email = [redacted] I would like to stop receiving the magazine. I dont ever remember signing up for it I tried to cancel it but it said I receive it 'through an agency' and I could only cancel it through the agency. Which agency do I have a subscription through? I'd like to stop getting it. THanks. [redacted] I wrote to the M2 agency and filled out their detailed form asking for all kinds of information but it dawned on me later that may not have been a good idea. When I [redacted] them I learned many people have the same complaint. I haven't received a bill yet but I don't trust a company that sends me stuff for free that I never ordered. ThanksDesired Settlement: I'd like both [redacted] and M2 to knock this off. It's low on the list of complaints of course (unless I actually get a bill!) but it still seems very fishy.

Business

Response:

Review: I already filed complant #[redacted] about a subscription that I did not order!! Now that was finally stopped , now I'm getting another one "[redacted]". I want them to take my name off there scam list!! Put these scam artists out of business!! There phone number is also a fake!! I would like this matter done with ASAP!!

Business

Response:

Review: I have been getting a [redacted] magazine for a couple months that I did not order!! I first thought it was a way to get me to purchase it, then I called the magazine and they told me it was ordered by a third party!! I found them on line and fillled out the form to tell them To Stop sending the magazine, and I am still getting it!! I hope this helps to put them out of business, beacuse I can't believe there getting away with this!! And the magazine is letting them do it!!Desired Settlement: To stop getting ANY magazine I did not order!!! And if sny bill they cover it!!

Business

Response:

February 27, 2015

Dear [redacted]

In response to your inquiry, you are receiving S.I magazine as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing.

Please note that based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: [redacted] promised me a [redacted] Hose on 8/20/2014 and a Pedometer on 9/13/2014 for answering their surveys at my email address, [redacted]. I have documents to prove this. They also promised that I would be notified via my email address within 10 to 14 days if I was not one of the qualifying respondents. I NEVER received an email from [redacted] Magazines.................Desired Settlement: Delivery of [redacted] Hose and Pedometer ..................

Business

Response:

Hello,

In response to the

inquiry registered by consumer [redacted], we are sorry for the inconvenience that Ms. [redacted]d has

experienced.

The customer opted in to receive our e-mail offer on 03/09/2014 at 5:01

AM, and opted out form receiving our e-mail offers on 03/20/2014 at 11:07 PM.

We never actually sent Ms. [redacted] the pedometer or pocket hose e-mail offer,

as we do not mail customers who opt out from receiving our e-mails.

The offer clearly states that only the first specific number of respondents

will receive the product and Ms. [redacted] was not one of the first specified number

of respondents. We have sent the pedometers and pocket hoses to those who did

qualify.

The customer would not have received an e-mail letting them know they

are not receiving the products since they opted out of receiving e-mails from

us.

Please be assured that customer satisfaction is very important to us

and we take great care in providing our customers with the highest level of

service.

Sincerely,

[redacted] Customer Care

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I responded to a Mercury Magazines email and ordered a Deluxe Multifunction Pedometer through Mercury Magazines on 16 January 2015. I never opted out of receiving email offers from Mercury Magazines and continue to receive them today. Mercury Magazines promised that I would be notified via my email address within 10 to 14 days if I was not one of the qualifying respondents. I NEVER received an email from Mercury Magazines. I NEVER received the Deluxe Multifunction Pedometer.

Sincerely,

Business

Response:

Hello,

Review: On April 24th I received [redacted] magazine in the mail. I thought it was just some type of free issue. When I received another one on May 1, I called [redacted] and they advised that they received the subscription from M2Media Group. I have never heard of this company. I have never done business with this company and never authorized receiving this magazine. I would like a full explanation as to where they received my information and why they feel that they have the right to send me magazines without my authorization. In addition, after they send me this information, I would like them to erase all information they have on me from their database and confirmation that they will never contact me again.Desired Settlement: I would like a full refund of any monies they have charged to me and would like all my personal data removed from their servers and confirmation they will never contact me or anyone in my household ever again.

Business

Response:

Review: Received a call from a Rep. saying he was from Popular Science. He ask to speak to me and my wife said I wasn't available. What does this regard. He stated its about a renewal subscription and my wife stated that I was not interested at this time. Then he stated in Quote,,, That he has already renewed you DIRTY B[redacted]h,,,,,then hung the phone up! This call was made on June 26th at approximately 3:15 P.M central. The Rep said his name was [redacted]!!!!

Desired Settlement: DesiredSettlementID: No settlement requested - for

Would like an apology in writing from the M2 Media Group explaining why this kind of behavior is acceptable from their employees and what will be done about it!

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

Please contact the magazine directly to further assist you with this matter. I am unable to locate this magazine for the name and address you have provided in our system. Perhaps this order was placed by another agency. Furthermore, M2 Media Group does not renew subscriptions, nor do we contact customers via telephone as we do not have phone numbers in our files.

I apologize for any inconvenience.

Review: They sent me this acknowledgement on March 7th. This subscription has never started. I called the [redacted] and they said M2 Media had never submitted this subscription for me.[redacted]-----Forwarded Message----- From: [redacted] Sent: Mar 7, 2014 10:40 AM To: "[email protected]" Subject: Your [redacted] Redemption http://www.[redacted].comThank YouHello [redacted] xxxxxxx,Here are your latest [redacted] redemptions.Your Rewards [redacted] Check [redacted] every week for new surveys. Redeem for prizes right away or bank your points for larger rewards.Thank you for completing this weeks survey,[redacted]To ensure this email is delivered to your inbox, please add the email address [redacted] to your address book or junk filter settings. This offer brought to you by [redacted]Desired Settlement: I would like to receive the subscription I redeemed, as well as an additional extension I claimed earlier this month -- From: [redacted] Sent: Jun 12, 2014 2:54 PM To: "[email protected]" Subject: Your [redacted] Redemption http://www.[redacted].comThank YouHello [redacted] xxxxxxx,Here are your latest [redacted] redemptions.Your Rewards The Economist Check [redacted] every week for new surveys. Redeem for prizes right away or bank your points for larger rewards.Thank you for completing this weeks survey,[redacted]To ensure this email is delivered to your inbox, please add the email address customerservice@[redacted].com to your address book or junk filter settings. This offer brought to you by [redacted].[redacted]

Business

Response:

Hello,

Review: [redacted] has started sending me multiple subscriptions that I did not order, was not offered and do not want. I do not know how this organization obtained my information, but it was definitely not done with my consent. I wish to have this company stop harassing me by filling my mailbox with junk mail. Additionally, I wish to know how this organization obtained my information so that I may file a corresponding complaint against whatever company shared my information. I always make sureto decline any such harassment or information sharing.Desired Settlement: I wish to have this company stop harassing me by filling my mailbox with junk mail. Additionally, I wish to know how this organization obtained my information so that I may file a corresponding complaint against whatever company shared my information without my consent.

Business

Response:

Review: I received a magazine ([redacted]) today in mail(August 27, 2015. I never ordered this magazine and never have. I called [redacted] and they told me M2 Media Group ordered it. I never talked to this M2 Media group...ever. I don't know how they received my address, name and I am praying they have not some how got my credit card information. Please help me find out how they were able to do this. When I called [redacted] they suspend sending me the magazine and told me to call them. I called M2 Media Group and cannot talk to a real person, they want to you to send them you email, name and all info to cancel and n=being scarred as how they got my information ...I did not give it to them. What should I do? Any help with would be great.Desired Settlement: I want to know how they got my name, address and how this magazine was paid because I never talked to them or ordered this...how was it paid?

Business

Response:

Hello -In response to your note, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Charged my Banking Account without my consent.

I started recieving several magazines (Lucky, Self, and Women's Health) with a bogus name, but with my last name listed with my address. I never looked at them and didn't think anything about it. I looked at my currenet bank statement online and there were three charges ($15.99, $13.00, $12.00). I did not authorize the transaction, nor do I know how they got my debit card information. This is very scary for anyone.Desired Settlement: I want a credit back for what they charged me. It comes to a total of $40.99.

Business

Response:

Business Response /* (1000, 5, 2013/04/04) */

Hello,

The original subscriptions were an offer through our partner Mercury, $2.00 for the amount of issues indicated for each subscription. These charges are for the renewal of the magazines. An email renewal confirmation was sent to the email address: [redacted]@yahoo.com

We have cancelled the renewals and refunded the customer in the full amount of $40.99.

Sincerely,

Blue Dolphin Customer Support

Review: Unable to contact merchant to cancel a subscription to a magazine that I do not want, and that I did not knowingly subscribe to. They have NO phone representatives, NO email that works (bounces back), NO website to go to (as instructed in their automated telephone message) as the website servers are DOWN.Desired Settlement: Refund of $500

Business

Response:

Dear Mr. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I have received several magazines that I did not order. The magazines will not cancel the subscriptions and they refer me back to M2 Media Group. This company's customer service number will not connect you to a person to speak to and it refers you to a web site (for cancellations) that does not work. The telephone number for the company only rings. There is no way to get in contact with a real person. I would like all magazines subscriptions stopped at once as I did not order them; I do not read them; and it is an extreme waste of paper! Please help me. I don't know what else to do to make it stop.Desired Settlement: Cancellation of magazine subscriptions and no more in the future unless I choose to order magazines

Business

Response:

Hello -In response to your note below, you are receiving [redacted], and [redacted] magazines as a result of making an online purchase with [redacted].com. Your credit card was not charged for these subscriptions. The magazines were included as a bonus offer with your purchase. By default, the subscriptions were sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer SupportIf you feel that further assistance by email is required, please be sure to include your original correspondence including your complete name and address.

Review: I began receiving "Essence" magazine, and my husband has been receiving "Men's Health" and these were NOT ordered by us, and there is noone to contact

I began receiving copies of [redacted] Magazine" and my husband began receiving [redacted] Health" -- we NEVER subscribe to magazines, did not order these, and do not want the offensive things delivered to our house. I finally got a "renew your subscription" notice so that I now have access to an account #. I called the Essence Mag people and complained and they said I was signed up by M2MediaGroup and gave me their 866 number. As everyone else has said, it's just an automated phone message that never allows you to reach a person. I called the number on the Revdex.com website for them and there was no answer, just a voicemail. Neither I nor my husband made ANY online purchases the day this subscription was begun, and did not buy anything from [redacted] or [redacted] -- WHO HAS MY INFORMATION, IS MY CREDIT CARD BEING USED, AND WHY CAN'T I CONTACT A PERSON TO TALK ABOUT THIS PROBLEM??! This is fraud!Desired Settlement: I do not want to EVER receive magazines from this service again, I do NOT want my information to be used in anyway by this or another service. I want 100% assurance that my personal information and credit card are not being used by this or any other fraudulent company. I want A PERSON TO ANSWER THE PHONE and to not be directed to shady https: websites asking for more of my personal information. I want all of these subscriptions cancelled. I want an APOLOGY.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

Hello -

In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase, which can be found in the checkout process under the 'Magazine' tab. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

There is no other subscription in our system under this name and address.

Consumer Response /* (2110, 7, 2013/07/29) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)