M2 Media Group

Review: I had a $10 gift voucher for this company so I used that along with $5 charged to my credit card to get a $15 subscription to [redacted] magazine. I received an order confirmation email and my card was charged. This was 6 months ago and I still have not received a single issue of the magazine. I have corresponded with them many times via email and they have said they would refund the $5 (which would not even make me whole considering the $10 gift card wasted), but they have not even done that.Desired Settlement: I want the subscription to [redacted]. If they refund the $5 they are disregarding the $10 gift voucher I spent. Therefore in order to be whole I need a $15 refund or the subscription to [redacted].

Business

Response:

Review: I was placing an order with [redacted] and was spending quite a bit of money. When I tried to submit my order, something popped up saying that I had qualified for a special offer, etc. I tried going past this offer but was sent right back to it and asked to choose up to six magazines. All this time, I thought this offer was with [redacted], a free offer because of my purchase. I finally chose the six magazines and submitted my order. Later I got a confirmation email from Blue Dolphin Magazines thanking me for my purchase of six magazines at $2 each. I emailed [redacted] right away and explained the situation, and they knew nothing about Blue Dolphin Magazines. I then went to the Blue Dolphin website, got a password, logged in, and canceled these subscriptions. The next email I got from Blue Dolphin was a confirmation of the cancellations and a notice that, even though I had cancelled the order, I could not be refunded the money. The most important fact here is that I never at any point gave Blue Dolphin any of my banking information. This means that they must have taken it from the [redacted] website where I was checking out. I have written back and forth to Blue Dolphin and can't get them to refund my $12, but more importantly, they still have my banking information.Desired Settlement: I'd like to get my $12 back, but the more important issue is that they are stealing important information, and this is something that the Revdex.com needs to have on file.

Business

Response:

Review: On 11/10/13, I placed on order on [redacted], order # [redacted], in the amount of $62.26 after discounts. There was an advertised promotion with the order through a third party, identified by a [redacted] Senior Customer Associate, [redacted]., as well as other [redacted] representatives. The promotion was that I'd receive a magazine subscription from M2 Media, unless I completed a Magazine rebate form to opt out of receieving the magazine, and receive the value of the magazine instead, $19.95. The magazine rebate form was on [redacted]'s website, so I filled it out, and mailed it and my order confirmation to the address on the rebate form: [redacted] Magazine Offer [redacted]. I mailed the rebate form on 11/18/13. I took photos of the rebate form I filled out, the order confirmation I mailed with it, and of the stamped enveloped I mailed to the address above. I never received the $19.95. I emailed M2 Media on 2/10/14 to inquire about the status of my rebate, from my email address [redacted], on Mon 2/10/14 7:21 PM, and received an autoreply from them that they received my inquiry, but they never responded. On 4/18/14, I called M2 Media at the number given by a [redacted] phone rep, ###-###-####, and initially spoke to Dennis. He denied having any knowledge of M2 Media having a rebate/magazine promo agreement with [redacted]. He transferred me to his supervisor, [redacted], who said the same thing, and that she had no record of my in their system. She said she'd contact another supervisor next week, but it's already taken far too long, and too much effort. I should have had my $19.95 rebate long ago.Desired Settlement: A rebate check for $19.95

Business

Response:

Hello,

Review: We continue to get magazines we didn't order. ([redacted])Desired Settlement: Refund for entire charge of any and all magazines I have not ordered.

Business

Response:

February 14th, 2014

Dear Ms. [redacted]

,

In response to your inquiry, you are receiving these magazines as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Please provide clarification on the magazine promotion as I am receiving, [redacted] & [redacted]. All unsolicited.

Sincerely,

Business

Response:

Hello,

Review: I am receiving an unsolicited magazine subscription from M2 Media group. When I contacted the magazine, "[redacted]", they stated that I needed to cancel the subscription with M2 Media group but there is no easy way to do so. A web search of M2 Media group revealed a host of similar complaints. Please help me to file this complaint against the company to force them to cancel my unrequested subscription. I have not "checked any boxes" in ordering other products, I cannot figure out how they would have gotten my information. Thank you.Desired Settlement: I would like first of all to know HOW they got my information, through what channels. Secondly I would like my subscription cancelled. Thirdly, an apology would be nice.

Business

Response:

Dear [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Business

Response:

Dear [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: A month ago I filed a complaint against [redacted] for sending me unsolisited [redacted]. Initially I thought that [redacted] subscribed me to this magazine but according to the reply from [redacted] that was received through Revdex.com communication I was subscribed by the third party "M2 Media Group". Here is a copy of the [redacted] reply (Revdex.com Complaint # [redacted]): MESSAGE FROM BUSINESS:"This Office represents [redacted] and your e-mail of October 23, 2013 concerning the subscription of [redacted] magazine, which is published by [redacted], has been referred to me for reply. Please be advised that this order was received through an independent sales agency. We have suspended the account and removed his name and address from our promotional mailing list. Please contact the agency for a complete cancellation. The agency is: M2 Media Group, Tel. #: [redacted] or fill out the customer service form at [redacted] We apologize for the inconvenience. If you need further assistance, please feel free to contact me directly.. [redacted]/ Office of General Counsel/ [redacted]Desired Settlement: I demand that [redacted] subscription to be stopped. Also I ask Revdex.com to conduct an investigation of M2 Media Group illegal magazine solicitation.

Business

Response:

November 14th , 2013

Dear [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I have received a two-year subscription to [redacted] magazine. I did not order this magazine or authorize any person or entity to place this order.

I would like the subscription to be canceled and assurance that I will not be charged. I would also like to know which retailer signed me up for this subscription without my knowledge or approval. Desired Settlement: I would like the magazine subscription to be canceled and assurance that I will not be charged. I would also like to know which retailer authorized this subscription without my prior knowledge or approval.

max 400

Business

Response:

Business Response /* (1000, 5, 2013/08/26) */

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

Manager, Customer Service

Review: On yesterday, 2/28/15, I received the [redacted] March 2015 magazine in my PO box. This morning, 3/1/15, I went online and cancelled the subscription through [redacted] where I found that the subscription was started through M2 Media Group. I went online and submitted a cancellation subscription through M2 Media Group and send the same request to their public relations. I'm being proactive by contacting you because I am genuinely concerned that this company could and did initiate a subscription for a year to a magazine that I would never order for myself without my consent. Until today I had no prior knowledge of M2 Media Group. I did not request subscription online and I have never spoken to any representative of this company on the phone nor did I respond to any mailing.Desired Settlement: I want this subscription to stop immediately. I do not want to receive a bill for a subscription I did not authorize. I want my name and address to be removed from any future mailings and magazines. I do not want any e-mails or phone calls from this company. I don't want to ever see anything come to my address that traces back to M2 Media Group.

Business

Response:

Review: On 12/22/15 I received an email from Blue Dolphin Magazine offering a magazine subscription for $2. When I placed my order, I received an error message stating the order did not go through and to try again. I tried again and received the same message 2 additional times before deciding to forget about the deal. When I later checked my checking account I noticed I'd been charge 4 times for the same magazine and immediately emailed Blue Dolphin because they do not have a phone number for customers to call and received an email from them acknowledging their system had a glitch and they would be responding soon. To date, no one has responded and I've not received my refund which was requested in my email. This is clearly a scam to get additional money.Desired Settlement: Cancellation of magazines and a refund of overcharge for magazines due to a glitch on their website which they sent an email acknowledging.

Business

Response:

Review: I received two magazines on September 22, 2015, from "[redacted]" and "[redacted]". I am not sure why these magazines arrived in my mail. I contacted both magazines and advised them that I did not request a copy of their magazine, and did not subscribe to their magazine at any time. I asked that they please cancel the subscription, and advised them that since this was not requested, I will not be paying any invoices for their magazine. By coincidence, both magazines responded and indicated that the subscription was generated through your M2 Media Group, and I needed to contact them to cancel these subscriptions. I have not subscribed to these magazines, and therefore feel that this is fraudulent activity. I want confirmation these subscriptions have been cancellled and confirmation I will not be billed for these or any other magazines through this or any related companies.Desired Settlement: I want confirmation these subscriptions have been cancellled and confirmation I will not be billed for these or any other magazines through this or any related companies

Business

Response:

Hello - ? In response to your note below, you are receiving [redacted] and [redacted] magazines as a result of redeeming your Rewards Survey currency (or possibly a friend/relative redeemed their Rewards Survey currency to send you a gift). ? ?There are no hidden costs, further obligations, or automatic renewals associated with your subscription. There was no credit card information passed to us.? ?Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am satisfied as long as their statements are correct and the subscriptions are cancelled and I will not be billed. I would like to add, that without some kind of notification indicating where and how the subscription originated, it sure gives the impression of fraud or identity theft. Sincerely, [redacted]

Review: This company has entered unsolicited multiple magazine subscriptions in my name, using my P.O. address as the mailing address. I have a limited amount of space in this P.O. box which is rapidly being taken over by magazines I never asked for and resulting junk mail from the subscription lists. I have attempted to cancel these unsolicited subscriptions. M2 Media Group would like me to go online and fill out their "cancel subscription" form. Since they have already invaded my privacy and misused personal information I am loath to further supply them with my email address and any other personal information. Do you see my point? I want as a resolution for this company to cease any current subscriptions they have made in my name and to not repeat this act in the future. Some of these magazines do not allow you to cancel the subscription and refer you back to M2 Media Group for further punishment at the hands of their "customer service" department.Desired Settlement: I want as a resolution for this company to cease any current magazine subscriptions they have made in my name and to not repeat this act in the future.

Business

Response:

Review: I have been receiving [redacted] magazine to my home and I did not subscribe to it. I have been trying to see how this has come about and they say that it involves M2 Media Group. I do not know who this is and when I have tried to contact them I have not gotten anywhere. I have never been able to talk to a live person and do not want this magazine being delivered to my home as I never wanted it in the first place. I need your help and want this to stop. I don't want to be billed for something that I did not order and authorize.Desired Settlement: I want them to stop sending to my home the [redacted] magazine as I did not order it in the first place. Nor not to be billed for something that I did no want or ever intend in the first place.

Business

Response:

May 1st 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with Frangrancenet.com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: Good Morning:I emailed [redacted] and used [redacted]com with no answer to my reply of the cancellation of the magazines and the automatic renewal notice. Please cancel all magazines and automatic renewals.Desired Settlement: Please cancel all magazines and automatic renewals.[redacted]Thanks

Business

Response:

Review: Good Morning:I emailed [redacted] and used cancelmag.com with no answer to my reply of the cancellation of the magazines and the automatic renewal notice. Please cancel all magazines and automatic renewals.Desired Settlement: Please cancel all magazines and automatic renewals.[redacted]BlueDolphinMEMBER ID xxx-xx-xxxx

Business

Response:

Review: This company is receiving subscription requests from a third party that are then sent to me. They are harassing in nature (I am a high-profile government official). I have contacted them to find out who is ordering these subscriptions, but they have failed to respond. I'd like to discuss this with a real person in their company, and get them to respond to my complaint. Thank you for any help you can provide.[redacted]Desired Settlement: Establish contact with company, get information on who's targetting me with harassing subscriptions.

Business

Response:

December 18th 2013

Dear [redacted],

We are sorry that someone is ordering magazine subscriptions in an attempt to harass you.

Unfortunately, we are not able to provide any additional information about the source of those subscriptions. While we do collect IP addresses, we can only release that information to comply with judicial our government subpoenas, warrants or orders (as stated in our privacy policy).

As per your telephone conversation with our Associate Manager of Customer Service, the subscriptions have been cancelled.

We apologize for any inconvenience.

Sincerely,

M2 Mags Customer Support

Review: These folks are sending unsolicited magazines, and refused my request to stop. [redacted] blames them, and says I must contact M2. M2, in turn, blames [redacted], and says I must contact [redacted]. Can't you do something about these turkeys?Desired Settlement: Require they obtain consent before spamming people through the mails.

Business

Response:

October 8th, 2013

Dear [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted].com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Review: I purchased two magazine subscriptions and only received one and they will not refund my money for the subscription I never received. This has been going on for close to a year.

Product_Or_Service: 1 year subscription to Better Homes & Gardens

Order_Number: 7NKHBUEVFKLAAJF

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund in the amount of $7.00 asap.

Business

Response:

Business Response /* (1000, 5, 2013/07/29) */

Hello,

The subscription was purchased through [redacted] voucher redemption. This offer is non-refundable.

The subscription began with the December 2012 issue and will expire with the October 2016 issue.

Please make sure the shipping address we have on file is correct:

[redacted] Georgia XXXXX

United States

If the address information is correct, we suggest you do the following:

1. Ask your local postmaster the reason for the late or non-delivery of your issues.

2. Contact the United States Postal Service (USPS) at X-XXX-XXX-XXXX

3. Visit the USPS website at www.USPS.com and at the bottom of their home page, follow the "Contact US" link and click on the Consumer Feedback-email.

If the information is incorrect, please let us know so the necessary corrections can be made.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (3000, 7, 2013/07/30) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

There was no receipt of the 2nd gift subscription, I want a full refund.

Consumer Response /* (-5, 8, 2013/07/30) */

This company has given me the run around for months and and did not provide the subscription as purchased and now will not refund $7.00, amazing.

Business Response /* (4000, 10, 2013/07/31) */

Hello,

The orders were made through Groupon redemption codes.

This offer is non-refundable.

We do not have the customer's billing information on file since this was purchased through Groupon.

The customer has two orders going to the address below:

[redacted] XXXXX

United States

Order #: XXXXXXXX under email address: [redacted]@gmail.com and, order #: XXXXXXXX under email address: [redacted]@comcast.net

If the customer is no receiving their subscription, they should contact the USPS. We have spoken to the publishers and the subscription is being shipped and has not been returned.

Sincerely,

Blue Dolphin Customer Support

Review: Today, 6.27.13, I received in my mailbox a copy of magazine "Men's Health," with my address and subscription information on the cover; however I never ordered this magazine. When I called Men's Health Customer service, they told me, yes, a company by the name of M2 Media Group had ordered the magazine for me, and said they had a phone number for them in case I had any questions about the stubscription.I asked them how a company like them could allow a 3rd party to order a subscription in my name without knowing whether I ordered it or not. I informed them I was an a attorney and that was fraud.She repeated the information she originally stated and wanted to hang up. So I called the number for M2 Media Group - XXX-XXX-XXXX. Of course it was completely automated and would not allow for human contact. The info stated if I had any questions or wanted to cancel my subscription I should get in touch with their website: www.m2mediagroup.com, which I did, because on their recording, it stated my credit card was not charged. That implied they had my credit card, which of course is theft!!I was only allowed to e-mail them, which I did and asked how they had my credit card, and why I was receiving a magazine subscription I did not order. They replied they received my e-mail and it would be answered in the order it was received!!!!!!!!!Of course I have not heard back from them, and am very worried they are using my credit card (but I don't know which one!) to buy other services for me, under my name, which I have not ordered.I am beside myself about this and worry for my financial safety.I have received no other feedback from this company.Please help me...I have no where else to turn.

Product_Or_Service: Men's Health Magazine subscription

Account_Number: subscrip # XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

This company needs to get in touch with me immediately to answer my questions and then put it in writing: This company needs to send me a letter in writing stating how exactly they ordered a magazine subscription for me, which I never ordered. They are also to state how they received my credit card information, which I never authorized, how they are using my card, which one they are using, and what they have charged, so far. I want criminal action brought against them for fraud and theft.

Business

Response:

Business Response /* (1000, 6, 2013/07/01) */

Hello -

In response to your note below, you are receiving Men's Health magazine as a result of making an online purchase with FragranceNet.com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

Review: Began receiving Men's Health magazine and I did not order this publication. Contacted Men's Health magazine and they were completely unresponsive and unable to advise whether or not this subscription was pre-paid and if so, by whom. They advised the subscription came from M2Media. I did not order this subscription and will not be responsible for paying for it.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Record this complaint so that others would be aware of when it happens to them.

Business

Response:

Business Response /* (1000, 5, 2013/06/19) */

Hello -

In response to your note below, you are receiving Men's Health magazine as a result of making an online purchase with FragranceNet.com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Review: Company initiated delivery of [redacted] magazine to my home without my knowledge or approval. I am now in databases I have no desire to be included in and seem to be unable to cancel my subscription. The phone number associated with the account given to [redacted] magazine does not work.Desired Settlement: Cancellation of subscription and removal of my name from M2 Media database.

Business

Response: