M2 Media Group

Review: Sending magazines to my home and family without authorization

Account number [redacted]Desired Settlement: Stop magazine subscription to my home and stop any unauthorized billing

Business

Response:

Review: I ordered [redacted] magazine from this company and I did not receive the October and November issues of the magazine. I emailed them after they sent a renewal letter and told them I didn't want to renew as I had not received all of the previous subscription's issues. their response was: We are sorry for the inconvenience.

There is nothing we can do as compensation, if all issues have been sent out by the publishers without any problems/delays.

Sincerely, [redacted]Desired Settlement: I would like the issues delivered or a refund of the missed issues.

Business

Response:

Review: I did not authorize nor did I order a subscription to [redacted] and I want it stopped. This is fraud and would like to file charges. Why am I receiving this magazine?Desired Settlement: phone all and email with explanation of why I got this subscription and when will it be stopped.

Business

Response:

Review: Magazine sent I did not order, which magazine said was done from independent sales agency. I suspect fraud.Desired Settlement: Request monitoring for consumer fraud.

Business

Response:

March 20th, 2014

Dear Mr. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Review: I am not sure how this third party agency obtained my information and has began ordering magazines and setting me up subscriptions that I have not ask for. They are sending me [redacted]. I did not subscribe to this magazine. I will be more than happy to send them back. I wish I could return them back to the sender. I have received as of today two copies of this magazine. Can you get them to stop please? I do not want any other magazines from [redacted] or any other magazine subscriptions.Desired Settlement: I want them to stop sending me magazines I did not order. This should be against the law. I do not want any magazines and I do not owe anything.

Business

Response:

February 27, 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I do not want these magazines. I do not want to pay to return them. How can I get these back to them.

Sinncerely,

Review: I received a magazine subscription that I never ordered for [redacted]l. It was traced back to M2Media. I was not able to cancel the order on the [redacted] website because the subscription came through an outside agency, but was later able to cancel it through their customer service center.Desired Settlement: I would like an explanation of why this magazine was sent to me.

Business

Response:

February 27, 2014

Dear Ms. [redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted] The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I am receiving the "[redacted]" Magazine that I never ordered. [redacted] Magazine Co told me it was ordered

by a 3rd party ...........called M-2 Media.

I Want this cancelled and my name removed from them.Desired Settlement: Cancellation of [redacted] Magazine with no other magazines delivered

Business

Response:

Review: I've started receiving multiple magazines that I have never signed up for. One of them [redacted]. I went to their website and logged in using a subscription number on the magazine. I found out that they have my address and name. I found out that a company named M2 Media Group has ordered this subscription for me.Desired Settlement: I do not want any subscriptions. The magazines contain zero useful information. I am respectfully demanding to be taken off the mailing list, all current subscriptions stopped immediately, no future subscriptions, all of my personal information deleted.

Business

Response:

Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Review: As MANY others have stated, I am receiving a tremendous volume of unwanted and irrelevant magazines each week. I did not order ANY of these publications and the company's claim that I "accepted a gift" from an online shopping site that they will not name is complete nonsense. I do not allow pop-ups on my pc and I do not accept any terms of service without reading first. It is ridiculous that I have to go online and cancel 3-4 subscriptions each week but cannot make their harassing practice stop. I am furious that I need to waste my time with that, not to mention wasting my gas to drive their garbage to the recycling center. Why can't they be stopped?Desired Settlement: Respect my "do not mail" registry status and never send me another unwanted subscription again. And stop killing trees !!

Business

Response:

Hello - The customer is receiving [redacted] magazine as a result of making an online purchase with [redacted].com. Their credit card was not charged for this subscription. The magazine was included as a bonus offer with the purchase. By default, the subscription was sent to the billing address used during your purchase. The cancellation request was processed on 10/8/15. The customer should no longer be receiving any issues. I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Review: March 2013 I received an issue of [redacted] Magazine that I did not order. After calling the magazine directly, I was told it had been ordered by M2Mediagroup. I called and there was no way to reach an individual. I went to the website and sent two email requests to Contact requests before the subscription was cancelled. On Sept 17th, 2013 I received a copy of [redacted] magazine. I just called the magazine and was told they would stop sending, however, it was ordered by M2Media Group and I had to contact them.I have just sent the contact email to cancel this subscription and take my name off their list. This is more than an annoyance - I do not have the time to keep calling numbers, sending emails for subscriptions I did not order.Desired Settlement: I am requesting an email from M2Media Group confirming the cancellation of this subscription and the removal of my name from their files.

Business

Response:

September 18th, 2013

Dear Ms. [redacted]

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted].com The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: I noticed in my checking account there were charges two charges. One called BDC [redacted] for 12.00 and the other under BDC [redacted] for 19.99. I immediately called [redacted] magazine and they checked their records indicating there were no charges from them to me regarding this. They did suggest that is could be an affiliate and directed me to the [redacted] Americas Magazine Superstore. I then tried contacting them and there is no direct phone number. There is an email so I sent a few emails. No response, yet they were able to take money from my account?I did purchase a garbage can for kitchen about 1 1/2 yr ago and there was a free subscription to these magazines for 18 months which [redacted] confirmed with me at the time of my call. But nowhere did I ever give out billing information or request a renewal or anything. [redacted] confirmed this as well. This money is out of my account and I have no one to reach out to for a refund and also to ensure this doesn't happen again. I've explained all of this to the bluedolphin email provided have not gotten any response.Desired Settlement: Refund the charges that hit my account on 9-24-15 or 9-25-15 and ensure there is no reoccurring charges, confirm I never ordered a magazine and confirm there was never a renewal.This is ridiculous!!Best Regards,[redacted]

Business

Response:

Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your [redacted] and [redacted] renewals have been cancelled and refunded in full. Please allow 5-7 business days for the credit to process. I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support

Review: sending me unsolicited magazines that I do not want. I find it ridiculous that I would have to use my energy to cancel what I never requested

I am appalled that you would give such a company a Aplus rating! Are you kidding me! I know where your ethics land. These are companies that fill up our landfills with wasted natural resources - I cannot believe that you would give an A plus rating to a company like this and one that you cannot even talk to on the phone.Desired Settlement: to stop abusing my mailbox and my time with unsolicited magazines. And for the Revdex.com to show some ethics - look at all the complaints on-line with this company!

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Hello -

In response to your note below, you are receiving Runner's World and Afar magazine as a result of making an online purchase with VistaPrint.com. The magazine was included as a bonus offer with your purchase, which can be found in the checkout process under the 'Magazine' tab. By default, the subscription was sent to the billing address used during your purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.

Consumer Response /* (3000, 7, 2013/07/04) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Apologies are hollow when the same thing will continue to happen to other people and Revdex.com will continue to give an Aplus rating for this business???? I will contact VISTAPRINT and tell them they have just lost a good customer because of this - defaults should be in NOT sending unwanted magazines! How disrespectful to their customers and to the environment! What a horrible partnership this is - I think both companies should be forced to stop this type of marketing.

I noticed this company does not apologize for the fact that no one answers their phones and makes you do unnecessary steps to cancel these unwanted subscriptions.

Review: My checking account was charged $41 total for magazine subscriptions that I purchased through Groupon in September 2012. I never gave this company my debit card or checking account information nor authorized this company to charge my checking account. I do not know how they even obtained my debit card number. I have e-mailed their customer service department about 3 times since June 10th and called twice. If wasn't until I contacted Groupon who then contacted Blue Dolphin that about 4 days after Groupon contacted them that Blue Dolphin responded. And when I got the e-mail responding, it said they are not able to locate my account information and that I should provide them with my member ID and order number. I do not have either since I never purchased from them in the first place. I cannot wait another week and a half for them to respond back while they obviously have my debit card information and could charge even more without my authorization.

Product_Or_Service: magazine subscription

Desired Settlement: DesiredSettlementID: Refund

Refund the $41 in charges that were NOT authorized.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Hello,

Unfortunately, we are unable to find the customer with the given information.

Please send us the shipping address and name on the magazine label.

Also, if available, please include the Groupon redemption code.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (3000, 7, 2013/06/21) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept the 'settlement' offered because they are offering to settle anything!

This is an auto-reply from the company. I received a response that is almost identical. I replied immediately asking if they do not have a record of me in their system then who did they get my debit card number to charge me?? I sent that e-mail on June 18th. I have not received a reply back. I had to file a charge back for unauthorized purchases with my bank to get my money back. I also had to cancel my current debit card and order a new one (which I believe I will be charged for from my bank). It will take 2 weeks for me to get a new debit card with a new number because I am in fear this company will charge me again and simply give the explanation of "Unfortunately we are unable to find your information..."

This business needs to take responsibility for randomly charging people who they "don't have information" for. They also need to learn how basic customer service. It should not take several e-mails, 2 phone calls, and contacting Groupon to get get a standard auto reply via e-mail. A phone call is the appropriate response seeing I called and gave my phone number is every e-mail I sent. It is just unacceptable. And now because of this I have to pay for a new debit card, wait 2 weeks for it to arrive, go to the bank to take out cash in order to pay for anything because I don't have a debit card, and change the card number on my phone bill, cable bill, insurance bill, just to name a few. This is complete headache and it's all because of this company.

Business Response /* (4000, 9, 2013/06/24) */

Hello,

We have an order for Better Homes and Gardens with shipping address:

[redacted] XXXXX

United States

However, this order was purchased through Groupon Voucher Redemption and we do not have the customer's credit card information.

We will need the customer to send us a copy of the charges on their credit card statement and also the last 4 digits of the credit card number.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (4200, 11, 2013/06/25) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The last four digits of my debit card, which is no longer active because of this this entire situation, 4356. Since Blue Dolphin does not reply directly with me via e-mail I can not provide an attached copy of my statement with the charges. So, below I have copy and pasted the charges. This will have to suffice.

06/11/2013 DEB CARD WITHDRAWAL POS #XXXXXX *POS* XXX-XXXXXXX CT BDG*Food&WineMAGAZINE BDG ($29.00)



06/11/2013 DEB CARD WITHDRAWAL POS #XXXXXX *POS* XXX-XXXXXXX CT BDG*GolfDigestMAGAZINE BD ($12.00)

My bank is undergoing an investigation regarding these charges. They have credited my account back for the charges. So now Blue Dolphin owes my bank for the "mysterious" charges.

It still amazes me how Blue Dolphin still cannot figure out how my debit card was charged when they are the ones who charged it!

Awful customer service and company in general.



Business Response /* (4000, 13, 2013/07/01) */

Hello,

I have spoked to Ms. [redacted] on the phone on 06/28/2013. I was able to find her account and cancel and refund her renewals in full.

Sincerely,

Blue Dolphin Customer Support

Consumer Response /* (-5, 17, 2013/07/02) */

This company did in fact cancel the subscription, but they did not refund me anything. My bank refunded me the amount Blue Dolphin Group charged me. Once again this company did not give any money back to me like the response claims they did.

Review: My $20 rebate for order/turning down magazine subscription offered through [redacted].com order has not been sent. I would like my rebate.

On 03/02/15 I ordered through [redacted].com and was given option to either accept a magazine subscription or get a rebate of $20 (within 6-8 weeks). Within the week I filled out rebate form and mailed in proper documentation. It has been 3 months and no rebate has been sent. There are many complaints online about rebates not being received. No phone number or email is provided on the rebate form.

This complaint may also need to be tied to [redacted].com since order was placed through them and offer was through the process of that order.Desired Settlement: I would like to receive the $20 rebate that was promised. If this rebate will not be sent to people then it should not be offered in lieu of subscription. Since there is no phone # or email address available on the rebate form and others have the same complaint it almost seems like a scam. I had to research the address to find the actual business name this rebate form is going to. Please help me to get this $20 rebate that I am eligible for. I can provide a copy of the completed form and orde

Business

Response:

Hello,

Review: I have never subscribed to the [redacted], but I started to getting them. When I called the magazine, they informed me that it is M2 media group who subscribed me. I would like the magazine to be stopped immediately and canceled permanently, but I could not do so as the magazine agent told me that only M2 media can stop the subscription. When I called M2 media, one agent told me that she could not subscribe me, and request me to some who-knows-what web site to cancel the subscription, and that site has nothing to do with M2 Media. This sent me in a loop. M2 Media has no right to use my personal info to subscribe to a magazine, and create all these troubles for me. I would like to request them to stop the subscription right away and also remove my personal info from their system. If there is any charge to my account, I would like to get 100% refund.Desired Settlement: M2 Media has no right to use my personal info to subscribe to a magazine, and create all these troubles for me. I would like to request them to stop the subscription right away and also remove my personal info from their system. If there is any charge to my account, I would like to get 100% refund.

Business

Response:

Review: I placed an order for [redacted] magazine on December 2, 2013. The intent was that this be a Christmas gift. When I recieved the confirmation email the estimated delivery date was January 6, 2014. I began calling M2Media on March 4, 2014 when I discovered the person I purchased the subscription for never received the magazine. After calling three separate occasions all of which I was told they would call me back which no one ever did. Finally on March 6 I was told that the subscription was never sent/received by the publisher and now I would need to wait another 10-12 weeks for the magazine. Waiting 6 months is not acceptable, clearly someone screwed up somewhere and now I'm still haven't received a magazine. Not one person I spoke to seemed to see why I was so upset. This was a gift and how embarrassing that now they won't be receiving it until June. At this point I don't even want the magazine. I just want my money refunded. I've requested a refund but again not received a phone call or email back from these people. The customer service is horrible and I've had it.Desired Settlement: The cost was $11.25 which I would like refunded.

Business

Response:

Review: Blue Dolphin advertises for the lowest possible subscription rates for magazines. I cancelled my subscription to [redacted] magazine via this company Blue Dolphin because it was not the lowest rate as advertised. They charged me $30.I'm still waiting for [redacted] to confirm the cancellation so I can renew the subscription at the lower rate of $20 dollars. I cannot renew my [redacted] subscriptions until Blue Dolphin cancelled my renewal at the lower rate.Desired Settlement: Blue Dolphin needs to inform [redacted] A.S.A.P. that I cancelled my subscription at $30 so I can renew it directly from [redacted] directly for only $20.

Business

Response:

Review: Trying to contact company to cancel [redacted] With [redacted]y magazine subscription....have sent emails.....unable to reach anyone dialing the number ###-###-####...Would like magazine cancelDesired Settlement: Would like to cancel magazine subscription

Business

Response:

October 29th, 2013

[redacted],

In response to your inquiry, you are receiving [redacted] magazine as a result of

making an online purchase with [redacted]. The magazine was included as a bonus offer

with your purchase. By default, the subscription was sent to the billing address used during your

purchase.

There are no hidden costs, further obligations, or automatic renewals associated with your

subscription. Your credit card information was not passed to us.

Your cancellation request will be forwarded to the publisher for processing. Please note that

based on the timing of your cancellation you could still receive another issue.

We apologize for any inconvenience.

Sincerely yours,

M2 Mags Customer Support

Review: [redacted] Magazines confirmed my subscription to [redacted] on 13 March 2015. I still havent received it..................Desired Settlement: FULFILL YOUR PROMISED SERVICE............

Business

Response:

Review: M2MediaGroup signed me up for a free subscription to Ladies Home Journal, for which I did not give them my permission.

Hello,

I just received an issue of Ladies Home Journal which I did not order. I found, by making a call to Ladies Home Journal, that M2MediaGroup.com had taken out a subscription on my behalf without my permission.

I am furious that M2MediaGroup had my address and took this action.

How can I pursue some sort of action against this company?

Thank you.

..[redacted]..Desired Settlement: I just want this company to decease and desist in this action in the future.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Hello - 



In response to your note below, you are receiving Ladies' Home Journal magazine as a result of making an online purchase with Shoebuy.com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.
 


There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.


Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.

I apologize for any inconvenience.