Major World Acquisition

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Returning the car as a repossession is not an option hereI want receipts of everything that was done to the car, we can start thereWe do not have the original keys to the car, We are suppose to get admin key when we original bought the car, we got secondary keysBtwn Major World and Ford, you held my car for over a month and did not even bother to give us a loanerYou had people in your staff call us and then say they will call me back, they never call backStill this day October [redacted] 2016, the car is still not in our possession and Ford had it since September [redacted] No one has called us to give and update and when we call for an update, Major world says Ford has it, when we call Ford, they say Major World has itWho has my car and when I am getting it backIf I am stuck with this car, give it back to me already In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We will take a look at the complaint and the service records of the above vehicleIf the customer would like to contact me directly, I can be reached at ###-###-####Additionally, any estimates or outside mechanical work would also be helpful to have before discussing same(fax: ###-###-####, email: [redacted] )

We have resolved the complaint with the consumerI have attached the settlement paperwork and will have check out to [redacted] shortlyEric K***###-###-####

[redacted] is welcome to call me at anytime to discussEric K [redacted]

Based on the pricing ($5000) for a 'vehicle with an original MSRP of between $30-50k, it makes little sense that this was anything other than an error on our behalf.I apologize for any inconvenience caused and would be happy to address any other concerns directly with the consumer, if he so chooses.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Revdex.comMajor Auto sold me a car with an active recall WITHOUT INFORMING ME I made a complaint about the ENGINE within days of purchasing the carDespite me complaining about symptoms related to the RECALL WHICH THEY HAD FULL KNOWLEDGE OF and which I HAD NO KNOWLEDGE OF, they still never advised me of a RECALL until the car was past their warranty periodThis was a DECEPTIVE Practice that put my wife , my child , myself and others at risk of serious harmNOW they are attempting to defer me to BMWI want MAJOR AUTO to take responsibility for their NEGLIGENCE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] : Although this vehicle was sold by the prior owners/franchisees and the new company has no legal obligation, I did contact the prior group to get a copy of your purchase of the vehicle from 'old' Major at that timeI have attached the disclosures and [redacted] provided at the time of sale, to demonstrate that the accident history appears to have been disclosed to youDespite this, I have recommended to our management that we provide full wholesale trade value for the vehicle, in its present condition, despite the history(We generally carry thousands of vehicles on our lots at any given time) Our current policy is to provide the same for our customers, but given your concerns and the fact that you are unhappy with the situation, I am more than happy to extend that courtesy I can be reached at any time at [redacted] to discuss [redacted] ***

Please be advised that we have had an opportunity to review the complaintWhile we remain open to suggestion regarding how we could help this consumer, it is my understanding that she has already traded in the vehicle in the complaint and, more significantly, I have found the disclosure of accident/repair paperwork in her old deal folder (see attached)Given that fact, we would like to help, just not in the fashion the consumer has suggested in her initial complaint.At Major we pride ourselves on customer service and would consider reasonable resolutions, however, this must be supported by some supporting documentation regarding how [redacted] has been damaged and how are assistance would remedy mattersI look forward to her replyMy customer relations personnel would be happy to discuss further after reviewing the docs she's provided.Regards, [redacted] ***

First, please allow me to apologize for the treatment alleged by this customerThere is no reason why a dispute should become so heated and it is my staff's responsibility to see that it doesn't get to the point it has here.We will be looking in to the incidents and, rest assured, there will be supervisors addressing the procedure and personalities at our [redacted] areaI greatly appreciate your input and wish you the best.If there is a specific thing that this customer would like us to do, we would certainly consider all possibilities.Regards, [redacted] ***

We are presently looking into the problem.I apologize for the inconvenience and will be in touch with [redacted] 's credit department today to address the loan/lease issue.Thanks, [redacted] ***###-###-####

We are presently reviewing your complaintAs to the referral moneys, I would hope that you could demonstrate that someone other than the referrer has purchased the vehicle.The company rules are in place to avoid fraud and I would need to demonstrate to our ownership that the referral is a proper oneI would hope that you could help me do so.Thanks, [redacted]

Please be advised that I have enclosed the internet ad price and full price without ad, as discussed with the customer at the time of his visitAs noted in [redacted] 's complaint, there were many numbers discussed, but the $discount below our rock-bottom internet pricing was as low as our staff would approveShort of a written offer from Major World indicating a different price from the one we would sell the vehicle for ($16,500), there is little to discussWe appreciate [redacted] 's time and effort, but cannot do better than that which has already been offeredThanks for your assistance and we greatly appreciate the help [redacted] ***Compliance [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tried on more than one occasion to contact [redacted] with the number provided and continue to receive his voicemailI don't get my calls returned after leaving a voicemail and found out today by NISSAN that the seals to my Murano's All wheel drive were not there and would have ruined my car had I tried to use itThis car was NOT checked prior to being sold and could have caused some major damage to myself and anyone in my vehicle at the time that I would have tried to use my all wheel driveI have reached a point of no return and DEMAND an appropriate resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We presently are working with the consumer on this issueIt is my understanding that the vehicle has been inspected by our service personnelWhile we have not found the problem (or been able to duplicate same), we continue to test the vehicle in the hopes we can make the customer happyI am available at any time to discuss (Eric K [redacted] - Compliance Officer - ###-###-####)As I understand it, our Service Manager, Isaac, has been in regular touch with customer and is keeping me updated on the progressThanks, ***

After careful research, I don't see a new or used vehicle deal in this customer's nameIf further info on the vehicle itself (and/or a co-buyer's name?) is made available, I'm certain we can address the issues involved-Eric K [redacted] ***

[redacted] : I'm happy to consider any options you feel are appropriate, I only repeat for sake of clarity that we have no legal link to this matterWe purchased the franchise rights from the old owners, but did not assume their liabilitiesFull value for the trade (regardless of history or condition) is the best offer I can make at this timeIt would form the basis of resolving your complaint and, I believe, its a generous and proper offer, given the circumstances Your initial complaint indicated that you weren't told of the accidents...yet your signature appears on multiple documents indicating that you were made awareNow that we've researched the matter and demonstrated that the accidents were disclosed (in multiple formats), I would hope that we could have a reasonable conclusion -- you getting full wholesale value for a car you claim you cannot get value for elsewhere.Thanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I contacted my lender [redacted] who contacted the dealership to explain that I was indeed approved for the initial amount presentedThe lender then told me that the dealership then added an additional $1K on top of the amount at which I was quoted at which originally was approximately $18,I don't understand why the price keeps fluctuating, why the title was not available and how I'm approved but not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We'll take a look at the matter, right awayAs it is in our interest to sell a vehicle, I'm certain there's a legitimate explanation for the issueRegards, Eric LK*** Compliance [redacted] ***

Please be advised that we are looking into the complaint and will get a response out promptly Thanks for your patience [redacted] ***

I have been in touch with this customer.While we have not come to an understanding, I am in receipt of her lawyer's letter and will make best efforts to resolve the matter.Thanks, [redacted]