Major World Acquisition

*** *** is someone that, unfortunately, is misusing this system.After inciting a variety of different staff members with his aggressive and demanding behavior, Major agreed to his demands to return the original used carOn his way out of the lot (and after the enclosed release was executed),
*** *** decided that he still needed a vehicle and wanted a new carHe purchased, using proceeds from the return of his original used vehicle, a new Camaro from our Chevrolet franchiseAs for any additional monies he MAY have been entitled to, he was given a check for $2,the day after he purchased the Camaro, to address any further monetary issues,including the ones he mentions in his complaint, as well as any monies that did not go towards the down-payment on the new Camaro.Nothing further was offered or agreed to. Please be advised that the vehicle should be taken elsewhere for service, to any one of the local Chevrolet franchisesAs I cannot guarantee the safety of my staff with the erratic behavior demonstrated previously, we have to exercise caution as it pertains to this customer and this vehicle. Thank you for your anticipated cooperationI have attached the executed release, defining the terms agreed to at time of dispute and resolution of same

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I asked about the process of getting a loaner car I was not given an answer at allInstead I was told repeatedly that there are not a lot of loaners and they have to be approved by the service centerI strongly believe that when a customer asks **HOW** to do something, business is obligated to describe the procedure in the most detailed way possible instead of being told that there are not a lot of loaners- I do not care about that at allI lease a car from this dealership and I brought the car for the same issue beforeIt **SHOULD** have priority in being fixed, since your business did not repair it properly the first timeThis gives Jeep bad reputationAs for Liz, when I called her she said to wait while she is going to talk to Nicole in regards to this issueTowards the end of the conversation she said there is nothing they could do until Tuesday, so I asked to be transferred to Nicole so I could see what my options areI mentioned to Nicole that she might be aware of the situation since she just spoke to Liz about this, but to my surprise Nicole said that she did not speak to Liz at allThis leaves a bad impression that Liz did not even bother finding this out and had a boilerplate refusal answer for any issue, since that makes it easy to get rid of customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer, I have enclosed, for your review, the real-time valuation of the vehicle (Via NADA) and the actual price paid for vehicle at time of sale (over $1,less than NADA suggested retail.) Additionally, there are a number of documents that appear to have your signature on
them that indicate you were made aware of the prior accident history of the vehicle in questionOftentimes, when trading in a vehicle after a short ownership history, the loss in value is jarringIn this case, with merely a year of ownership, it would be inevitable that the valuation of the vehicle would not be as high as hoped(For example, sales tax, DMV and doc fees are almost 10% of the cost of a vehicle - that cost must be absorbed up front, making a quick trainefficient.)If any further info is needed, please let me know. Eric K***Compliance###-###-####

*** *** Please be advised that we will consider your complaint further if you can provide ad or other marketing material with pricing presentI apologize for the request, but we market and advertise in many mediums, and certain products are available at discounts at specific
times of the year, month or even weekWithout said pricing information, it would be difficult to act and impossible to return vehicle. Additionally, it should be noted that *** *** may have an additional reason behind his return request: He purchased a vehicle with a manual transmission that, unfortunately, he doesn't necessarily know how driveOur service department reports that *** *** is on his second clutch, one which we replaced for the cost of the parts, no labor, no mark-up(A $2500+ job, retail.) We appreciate your business, but cannot consider acting on the complaint without the info requested above. Thanks, ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience and, obviously, would prefer that our customers receive better service from their vehicles, especially in the first months of ownership. That being said, the vehicle has been fixed and the NYS warranty expired well before said fixWe stand behind our product and are willing to discuss an effort to bring some value to offset any perceived or actual loss on their partI would be happy to discuss same at *** *** ***, as I offered when the complaint first arose. Thank you for your time and effort. -***

*** ***: My name is *** *** and I am the compliance and legal officer for Major World and its affiliatesI monitor and answer every complaint we receive from the Revdex.com, as well as from other gov't entities.Unless I have a clearer picture of what the complaint is about, I cannot helpYour name is not in our system...was the vehicle purchased here? If so, please send me the VIN# (as that is how all records are kept, regardless)I would also need the estimate you mention from the other mechanic to take a careful look at what is going on and understand your concerns.The ownership is made aware of serious issuesI can assure you that if the matter is significant, they will know. In the meantime, it will be handled with courtesy and professionalism - that is how we received an A rating from the Revdex.comI can't answer for others in the organization without the background needed from the above info request My office contact information was provided previously, and as I need your cooperation to assist you, I hope that you would consider cooperating by providing the info I need to get analysis underway quickly.Thanks and I look forward to resolving this matter, in full. *** *** ** ***Major World (Automotive)*** *** ***
*** *** *** ** *** *** *** *** *** (fax)*** *** *** (cell)

We will be reaching out to the customer shortly to get the necessary information to remove the inquiry.Obviously, we apologize for any inconvenience and will do our best to resolve this matter as quickly as we canThis will require modest cooperation on behalf of the customer.Thanks, Eric
K***Compliance

I'm sorry that the customer feels as he does.I hope we can do business in the futureAs for now, I would appreciate it if the Revdex.com would close this complaint, given there is no solution and, further, no longer a problem to solve.Thanks,***

*** *** can have all listed demands resolvedShe must call me to arrange
*** ***
*** *** ***

As of 9/*/14, the consumer complaint has been resolved, in full
Feel free to verify same with *** ***

Please have customer call our ***, *** ***, at ###-###-####.He will be happy to discuss options, including providing a convenient way to have the recall, if undone, handled and sort through the customer's complaint.We pride ourselves on customer service and I believe we can address the
present issues with the vehicle.Regards,*** ***###-###-####

*** *** There are a few elements to this complaint, and I'd like to deal with them as follows:Major World Chevrolet, LLC purchased the franchise rights (as well as intellectual property, including old customer info) in 2014, so we have no legal relationship to the old ownersDespite
this, I would try and assist if possibleWe have a policy that all customers of the old company are eligible for a guarantee of value for their old vehicles, regardless of historyTherefore, if you were to trade your vehicle in with the new store, you would be given Galves Black Book value for your tradeI was able to recover your old deal infoAttached please find the disclosure form that indicated that the vehicle purchased was not "flawless" but rather there was a prior repair historyThe current CARFAX doesn't have an accident history, but your disclosure indicates there was one(again, see attached info)Interestingly, this vehicle that "no one will ever consider taking" has provided in excess of 100,miles of service in last years, double the national average use of a car. If any of our staff were rude or inconsiderate, I apologizeIf we can figure out who that person might have been, we will take action to reprimand and correct that behavior. Let me know if you'd like to stop in to look for another vehicle, as this would be a great opportunity to assist youPlease keep in mind that the alleged issue is not this current company's and may not, in fact, be an issue at all, based on the info I have provided. Regards, Eric K***###-###-####

*** ***: Perhaps I've been unclear: It appears from the paperwork in the deal folder that you paid under retail pricing and were told in multiple ways that the vehicle had an accident history. If you didn't like what you were offered by the other dealership, you should have come back to usOur dealership guarantees value upon trade of any car we've sold (or our predecessor, for that matter.) We sell thousands of cars a year to happy, satisfied customersIf you look at the paperwork I provided, it seems that you knew what was being purchasedI can't help but mention that perhaps the dealer you traded it in to was being unscrupulous and ripped you off on the value of the vehicle? Their refusal to pay market value is certainly one indicator. At this time, I don't believe we have a middle ground for resolving thisWe sold car for less and accident history resulted in a lower travalue...that makes senseI don't have anything that would demonstrate what you're claiming is true about the value of the vehicle, so I can't go to the ownership with a claim based on hearsay. Thanks, Eric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
 The business is still looking into the matter. There has been NO resolution as of yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have received the release email, and will sign and send it as soon as possible. Is it possible for the refund to be sent electronically? 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ms. Tovmasian: Please be advised that I have attached info on the 'registration' of your purchase of the vehicle (a 2016 Chevrolet Camaro, one of first in inventory of the new model). I'm uncertain what else you could be referring to in your complaint. As for the Monroney sticker, it is...

placed on or in every vehicle we sell new. I have had my staff order a second copy from GM so you can have a copy. I expect to have it within 5-10 business days. I will be sure to forward to you as soon as possible. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To who whom it may concern: This is in reference to my response to Major World. I am not happy with the information that [redacted] sent me. I do not agree with his email. However, I contacted a lawyer that will be sending a letter out to [redacted], so we can come to a better understanding.    [redacted]Sent from my iPhone 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] They have not repaired my vehicle nor gave me a correct price I will attach the proof the email is addressed to me and the price is 9500 and my appointment ...I came in a day earlier with cash to purchase the car  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]