Major World Acquisition

After careful research, I don't see a new or used vehicle deal in this customer's name. If further info on the vehicle itself (and/or a co-buyer's name?) is made available, I'm certain we can address the issues involved. -Eric K[redacted]

Please be advised that, as the sale of this vehicle took place less than 2 weeks ago, we are working as quickly as possible to refund the entirety of this consumer's money to the retail lender, @ their account for this vehicle.We cannot possibly process the deal, have the bank fund the loan, enter...

the warranty and then cancel same without all parts of the deal (including state registration) being complete. As these tasks have been accomplished, we should have the moneys to the customer's lender shortly. I only explain this because there is nothing we've done to delay this, other than make sure the deal has been completed in all ways. Without that assurance, we would be sending moneys to an unopened account in the customer's name without actually being paid for the vehicle. The process here requires we actually have the money before it can be returned, a reasonable position, I believe. I will personally supervise the matter to its conclusion. I can be reached at [redacted] for any questions or concerns.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.comMajor Auto sold me a car with an active recall WITHOUT INFORMING ME.  I made a complaint about the ENGINE within 30 days of purchasing the car. Despite me complaining about symptoms related to the RECALL WHICH THEY HAD FULL KNOWLEDGE OF   and which I HAD NO KNOWLEDGE OF, they still never advised me of a RECALL until the car was past their warranty  period. This was a DECEPTIVE  Practice  that put my wife , my child , myself and others at risk of serious harm. NOW they are attempting to defer me to BMW. I want MAJOR AUTO to take responsibility for their NEGLIGENCE    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Returning the car as a repossession is not an option here. I want receipts of everything that was done to the car, we can start there. We do not have the original keys to the car, We are suppose to get admin key when we original bought the car, we got secondary keys. Btwn Major World and Ford, you held my car for over a month and did not even bother to give us a loaner. You had people in your staff call us and then say they will call me back, they never call back. Still this day October [redacted] 2016, the car is still not in our possession and Ford had it since September [redacted] 2016. No one has called us to give and update and when we call for an update, Major world says Ford has it, when we call Ford, they say Major World has it. Who has my car and when  I am getting it back. If I am stuck with this car, give it back to me already.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised that I have enclosed the internet ad price and full price without ad, as discussed with the customer at the time of his visit. As noted in [redacted]'s complaint, there were many numbers discussed, but the $500 discount below our rock-bottom internet pricing was as low as our...

staff would approve. Short of a written offer from Major World indicating a different price from the one we would sell the vehicle for ($16,500), there is little to discuss. We appreciate [redacted]'s time and effort, but cannot do better than that which has already been offered. Thanks for your assistance and we greatly appreciate the help. [redacted]Compliance[redacted]

Please be advised that we have had an opportunity to review the complaint. While we remain open to suggestion regarding how we could help this consumer, it is my understanding that she has already traded in the vehicle in the complaint and, more significantly, I have found the disclosure of...

accident/repair paperwork in her old deal folder (see attached). Given that fact, we would like to help, just not in the fashion the consumer has suggested in her initial complaint.At Major we pride ourselves on customer service and would consider reasonable resolutions, however, this must be supported by some supporting documentation regarding how [redacted] has been damaged and how are assistance would remedy matters. I look forward to her reply. My customer relations personnel would be happy to discuss further after reviewing the docs she's provided.Regards,[redacted]

Sir: We have looked into your complaint and, unfortunately, without a determination from Fiat Chrysler Auto (FCA) that the vehicle isn't performing within specifications, we can do little as a dealer, as this vehicle is repaired under the direction and approval of the parent company that built...

it.  While we understand and appreciate your situation, there appears to be nothing wrong with the transmission itself, rather, the vehicle isn't 'hill-holding' via the Hill Start Assist feature as expected. This feature uses the electronic braking system to prevent roll-back (or forwards) on hills. If the gas isn't applied in a timely manner, the system treats the driver hesitation as a purposeful choice and allows the vehicle to release the brakes.   We would be happy to try and have FCA look at the vehicle again, but that appointment would need to be pre-arranged with Kelvin, our service manager. ###-###-####. We appreciate your business, but cannot override the suggestions and opinions of the manufacturer. We could not risk our customers safety or a voided warranty that might result.

We presently are working with the consumer on this issue. It is my understanding that the vehicle has been inspected by our service personnel. While we have not found the problem (or been able to duplicate same), we continue to test the vehicle in the hopes we can make the customer happy. I am...

available at any time to discuss (Eric K[redacted] - Compliance Officer - ###-###-####). As I understand it, our Service Manager, Isaac, has been in regular touch with customer and is keeping me updated on the progress. Thanks, [redacted]

It is my understanding that your plates and current registration has been delivered to you. We apologize for the comedy of errors: It appears that a staffer's mistake was compounded by her ignorance of Connecticut state DMV issues. If there is any further assistance necessary, please let...

me know. Regards, 
 [redacted] ###-###-####

My review of my experience at Major World on a scale of 1-10 . Ten being the best was a -5. Walking into Major World was one step under visiting a penitentiary. In 5 minutes some muscle bound security guy escorted us into a room with 2 dirty salesmen who attempted to humiliate my 22 year old daughter making fun of her salary, job and her credit. They lied telling her she could only get a loan at 18% and couldn't qualify for that without her father or mother cosigning the loan. Nothing but lies!! The men were nothing but a bunch of lying , socially challenged untrained hoodlums!! All this in 15 minutes of entering the place. My recommendation is to stay clear of Major World! They need to be investigated with their shady practices and treatment of the public.

Review: I bought a used car, I started hearing a noise in the front of it a month later and took it to a mechanic to get it inspected. He mentioned that the car had a been in a big accident and that the noise I heard was a result of the damage caused by the accident. I was not informed that the car had been in an accident, I was given the car fax but there was nothing showing there. After that I took the car to another dealership to confirm the information I was given by my mechanic and I was told the same thing. He said that the car had been in a very big accident and that a lot of work had been done to it, even though it is not in the car fax that is something that the company that sold it to me could have noticed. I feel that they witheld that information in order to sell the carDesired Settlement: I want to return the car to them and the loan that was taken out to buy the car to be paid in full by them. I do not want to have any problems with my credit as a result of this.

Business

Response:

Please be advised that I have taken the opportunity to review the deal folder and I have found an accident disclosure form, which appears to have been signed by the customer.

Our sales staff are fully aware that any relevant history should be discussed and disclosed to the consumer and it does appear that this is the case here. If there are outstanding issues with the vehicle, I would be happy to discuss those, but the disclosure of history followed protocol.

I can be contacted directly at [redacted]

Thanks

Review: I visited Major World on July [redacted], 2015 to purchase a used vehicle for my son to use for school and work. I advised the sales representative of my financial situation and how much I could afford in monthly payments. We agreed on a 2013 Chevy Cruze and an affordable payment. The next day I was contacted to return because they were able to obtain a better warranty "in case something happened with the transmission" and the financing would essentially stay the same as the payments would only be an additional $3.00 more a month. I agreed and signed a new note.

Two months later on Sept [redacted], the car had to be towed to Major World's Service Station as the car would not go into reverse and was grinding while in drive. I was informed by the Service Department that parts of the transmission had to be replaced and they had to keep the car for a week to receive parts and complete repairs.

Thanks to the warranty the cost was completely covered but clearly I was not pleased that a car I owned for 2 months was already being serviced.

On October [redacted] the check engine light went on again and again the car was brought to the service station where I was informed that they found too much oil, they corrected the oil life and cleaned the spark plugs.

After this visit I went back to the Sales Department and spoke with a Mr. B[redacted] who informed me that "these things happen" and that he would ensure the service on the car would be quick. I received the car back the same day but expressed that I did not expect to see any of them for a long while considering all the repairs that had taken place since I had bought the car 3 months ago.

On December 15th the check engine light went on for the third time and once again I had to return to have the car serviced. The thermostat had to be replaced due to the vehicle overheating.

This time I was intent on having the car replaced as clearly I had been sold a damaged product.

I asked to speak to a manager and was directed to a gentleman by the name of Jimmy. He asked me the problem and I explained to him what had been happening. He told me he would help me out and had me sit again with the original sales representative as he would assist in getting me a different car. I filled out some paperwork, they ran my credit and came back with an offer to sell me a new car with double the payments that I was currently making.

I explained that if I could afford that amount I would have done that from the beginning. What I needed was another vehicle with the same payments and for them to take this damaged car off my hands.

They came back twice offering to lower the payments slightly but indicating that they couldn't do anything else because of the "negative equity" I had with the current loan. They wished me a Merry Christmas and told me there wasn't anything else that could be done.

I was absolutely amazed that they clearly sold me a damaged product and instead of absorbing the loss they didn't stand behind their product or their brand name. They clearly had no intention of resolving the issue in good faith.

The next day I received a call from their customer service area and I spoke to a lady by the name of Maria.

I explained the situation to her and expected that perhaps they would look at this situation and clearly see that the fault is with their product but instead after verifying my claim Maria was only able to reiterate what I was told previously, that I had "negative equity" and that they wouldn't be able to do anything further. She suggested I call and speak to Mr. B[redacted] again but after the prior responses and the clear disdain they have for their customers I had no desire to contact anyone else.

For what its worth if this matter is not resolved they will have lost me as a customer and of course my family and naturally I will never refer anyone to this dealership.Desired Settlement: The only acceptable resolution at this time as far as I'm concerned is a complete refund or a replacement product with no additional cost to me.

Business

Response:

Please be advised we are looking into the matter. A few quick questions for the customer:1. Is vehicle presently operating? Is there a 'Check Engine' Light on now?2. Are there any issues that I would not find on the Repair Orders already for work done to the vehicle?3. Has the customer had the oil (or any other service) done to the vehicle while he has owned it. I will likely not get to this before the New Year, however, I welcome customer's calls after Tuesday, January *. ###-###-####. ThanksEric K[redacted]Corp Compliance

Review: I purchased a vehicle december [redacted] 2014(Black Toyota Camry Vin[redacted]) I emailed and called to cancel the warranty that was included in the price of the vehicle $1700. after speaking with 2 representatives of the dealership they stated it takes 45 days to cancel the warranty. The problem with this is that puts the cancellation date beyond 30 days effecting the refund I would be do by cancelling outside of 30 days. I spoke with a representative of [redacted] and she stated I can cancel anytime, and if I cancel within 30 days I am do a full refund of the purchase price $1700. I believe this is a stall tactic used by the dealership to effectively hold off on doing anything and letting the 30 days lapse in an effort to "hold on to my money" I have email receipts from [redacted] and [redacted] with time and date stamps. besides this issue I am happy with the car. There is no waiting period for cancellation and I expect a swift outcome from the dealership to do the right thing.Desired Settlement: Refund the price of the warranty to my financial institution who dispersed the loan. the money refunded will go towards the principle of the amount owed

Business

Response:

Please be advised that, as the sale of this vehicle took place less than 2 weeks ago, we are working as quickly as possible to refund the entirety of this consumer's money to the retail lender, @ their account for this vehicle.We cannot possibly process the deal, have the bank fund the loan, enter the warranty and then cancel same without all parts of the deal (including state registration) being complete. As these tasks have been accomplished, we should have the moneys to the customer's lender shortly. I only explain this because there is nothing we've done to delay this, other than make sure the deal has been completed in all ways. Without that assurance, we would be sending moneys to an unopened account in the customer's name without actually being paid for the vehicle. The process here requires we actually have the money before it can be returned, a reasonable position, I believe. I will personally supervise the matter to its conclusion. I can be reached at [redacted] for any questions or concerns.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have called multiple times to get in contact with [redacted] regarding this matter and I have not been able to reach him or any one else who is willing to resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Funds went out last week.If [redacted] does not see credit within next few business days, he can call me [redacted] and I will see what the issue may be. The check was issued on 1/** and sent out via US Mail shortly thereafter.

Review: I have been calling for weeks to return a lease vehicle.. This is my fifth phone call and the person who they transfered me to was rude and keep telling me they have no room on their lot to take back the lease vehicle..Desired Settlement: Take my lease back without a run around story

Business

Response:

[redacted] is welcome to call me directly to arrange drop-off and return of leased vehicle.###-###-####According to our records, the vehicle was leased 4/**/12 for 39 months, so it is not due back for a number of months, perhaps leading to our staff's confusion.Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have already used another dealership to turn in my vehicle

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausThe dealership rudeness and being lazy is unacceptablewer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I'm sorry that the customer feels as he does.I hope we can do business in the future. As for now, I would appreciate it if the Revdex.com would close this complaint, given there is no solution and, further, no longer a problem to solve.Thanks,[redacted]

Review: My twin brother suffered a [redacted] and now suffers from [redacted] a [redacted] injury. We don't know if he will ever be able to drive again. I went to the General Manager [redacted] and showed him my Power of Attorney as well as Doctor's letters regarding my brothers condition. He said he was sorry. He said he would take the car back if my brother gave him 4,000. Then it went to 9,000. He did NOT give my brother a good deal to begin with! Every person I speak to have the same things to say about Major world. They are scam artists.Desired Settlement: I would like for Major World to do the right thing by taking (buying the car back) and not taking another penny from my brother. Who does NOT have it.

Business

Response:

To Whom It May Concern:

Please be advised that we have reviewed the above complaint. First, I would like to extend my deepest sympathies to the [redacted] family. I sincerely hope that [redacted] makes a full and complete recovery.

The issue, unfortunately, is that [redacted] is insisting we do something for [redacted] as a public service. Missing from this complaint is the important fact that this vehicle, leased (not purchased) by her brother, would cost our business over $10,000 if we were to simply 'buy it back'--an early lease termination is expensive and complicated to arrange. We simply cannot do that - quite frankly, a misleading Revdex.com complaint doesn't increase our sympathy level. [redacted] chose to pay-off a former car loan within the framework of this lease, yielding a monthly cost that includes the costs of both the current lease and the former loan deficiency, which would explain fully the cost of the present lease payments (this point is also oddly absent in the complaint, as we're simply accused of over-charging [redacted]).

Alternate avenues include asking the leasing bank to offer some shortening of the full lease term or advertise the vehicle on a lease assignment site such as [redacted] or [redacted].

It is our policy to try and address customer's needs in any way we can. Unfortunately, this is probably not feasible under the circumstances. Thank you for your assistance in this matter.

Review: Two issues are being presented in this complaint.

1. I don't understand why after purchasing a vehicle I kept receiving telemarketing calls about interests in purchasing a vehicle. I kept telling the telemarketer to remove my name from their list and kept receiving telemarketing calls for over a week.

2. After New Jersey State rejected the vehicle registration process twice, the office personnel were not helpful. I would call everyday for assistance and guidance regarding the issue and the office personnel who handle vehicle registration processes, [redacted] never return my call.

[redacted], an office manager told me that she will find out for me and call me back but I never a received a call back. [redacted] couldn't clearly explain after calling some many times and leaving so many messages, why the vehicle registration process was being return back to the dealership.

Finally after several attempts, she would only tell me that I have to call New Jersey MVC. I felt that the dealership didn’t care that my temporary plate was expired and that I had to deal with the issue directly with New Jersey MVC. I had to miss work to try to resolve the matter. I offer to go the dealership but the office manager would tell me that she will look into it for me and still never got a follow up call. New Jersey MVC finally explained that all they were requesting was that an online address change was needed to update an old address which was tie to an old New Jersey Driver’s Permit. If the dealership paid closer attention to the details of the issue than we could of have the issue resolved sooner. I’m not aware of certain business procedures dealership conduct and if I pay for a service than I expect the dealership delivers a service. I’m very disappointed with the poor customer service and lack of attention. I didn’t feel value after I became a customer. I would never refer business to this dealership.

It’s been over a month and I haven’t still received by plates and they are still not returning my calls. I’ve treated every single employee with the utmost respect and theirs no reason why they don’t follow up on their promises.Desired Settlement: Full Registration of my Vehichle

Business

Response:

I apologize for any confusion or issues.

I am investigating the matter and should have an answer, shortly.

Thanks,

Corp Counsel

Major Automotive

###-###-####

Review: 1. The contract stated the Dodge Grand Caravan 2012 that I purchased Sunday, 7/**/14 had 56XXX miles. When I got in the van it had 62XXX. The sales rep ([redacted]) took a picture of the mileage. on 7/**/14 I called the dealership to discuss this issue and was transferred to a line where no answered and I was unable to leave a message.

2. The van was purchased on 7/**/14 and when I turned the van on the dashboard stated (CHANGE OIL). I informed the sale person regarding the issue and he stated he recommended getting the oil changed. on 7/**/14 I called the dealership to discuss this issue and was transferred to a line where no answered and I was unable to leave a message.

3. The van was sold with only one key.

4. when I signed the contract and documents, I was encouraged to sign up for Intellipayment, a service that automatically enrolls the customer in biweekly debit. I was not informed of the fees associated with this service. Also the schedule I agreed to was not completed correctly.Desired Settlement: 1. I want the recommended services between the 6XXX miles that was not presented in the sales agreement.

2. I want an oil change.

3. I want a key.

4. They need to provide all the information to the customer regarding charges and fees.

Business

Response:

Please be advised that we are looking into the complaint and will get a response out promptly.

Thanks for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is still looking into the matter. There has been NO resolution as of yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] can have all 4 listed demands resolved. She must call me to arrange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: About 12/*/2015, I visited Major World and traded my 2003 Liberty Jeep for a 2011 BMW, 328i On or about 30-45 days later I returned to the dealer complaining of noise coming from the car which happened during starting the engine/ignition. The car was cleared, I was told there was nothing wrong and that "it was a regular to the car and that I had 3000 miles or 3 months, so if anything was wrong I could come back." Today, I returned because the car has been slowing down to a pause while driving, the engine noise continued and the check engine light was on. The attendant that took the complaint added an additional issue which read "check for open recall." However, she also said I would have to speak to manager above the warranty. I explained that I was told 3 months or 3000 miles and that I had not reached 3000 miles. She directed me to the manager of the repair division who looked up the car in his computer and then advised me that the car had a recall dated back to April 2014--obviously long before I bought the vehicle. He went on to tell me about the 3 months versus 3000 miles and said I wasn't under warranty. I had already e explained that I have a baby in the backseat in a child seat and that telling me that a car that was recalled BECAUSE ENGINE STALLS WHICH CAN RESULT IN CRASHES--is the problem the car is being recalled. But obviously Major World was aware of this when they sold me the car and when I came in complaining of the noise a month after I bought the car.Desired Settlement: I want a 3000 dollar credit for my Jeep Liberty and I don't want this car, I would like to return the car.

Business

Response:

Please have customer call our [redacted], at ###-###-####.He will be happy to discuss options, including providing a convenient way to have the recall, if undone, handled and sort through the customer's complaint.We pride ourselves on customer service and I believe we can address the present issues with the vehicle.Regards,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.comMajor Auto sold me a car with an active recall WITHOUT INFORMING ME. I made a complaint about the ENGINE within 30 days of purchasing the car. Despite me complaining about symptoms related to the RECALL WHICH THEY HAD FULL KNOWLEDGE OF and which I HAD NO KNOWLEDGE OF, they still never advised me of a RECALL until the car was past their warranty period. This was a DECEPTIVE Practice that put my wife , my child , myself and others at risk of serious harm. NOW they are attempting to defer me to BMW. I want MAJOR AUTO to take responsibility for their NEGLIGENCE

Review: I purchased a Mercedes ml500 year 2010. The cost was in the high 30 thousands. I received a contract stating that I was the owner of the car and the car was released to me. Four days later I received a call from the dealer stating that the contract was returned from the financial loaners. I was also told that I must place a down payment of 3500 dollars in order to keep the car. If I was given the car in the first place then. Why do I have to give a down payment after all the paper works are done. Also I received a phone calling saying that I must return the car because the owners were at the dealer. If I may recall I am the owner of the car after I sign my contract. Lastly I made a phone call to the fianiacal loaners and I was told that my loan was clearance and the car was paid for.Desired Settlement: My desire outcome is to keep the car and make sure that my contractis correct.

Business

Response:

To the best of my understanding, this customer's complaint has been resolved.

Thanks,