Major World Acquisition

Review: I purchased a 2009 Nissan Murano in which has been a problem since I bought it. Initially the car's check engine light came on TWO days after I purchased it. I took it to get serviced as it was a transmission part. I wasn't given a rental and they had my car for two weeks. Once I got my car back the light came on AGAIN for the second time, same reason, and the same day I got it back. I took it back to the service place to then demand a rental. This time they had the car for 3 weeks and gave it back the 15th day so I couldn't get a refund per the lemon law.Two days later, the check engine light came on AGAIN for the same reason. I took the car to a different Nissan as I was informed the problem was the transmission part that Nissan covered. While at Nissan- I learn that my oil was NEVER changed the day I bought the car in which I waited for them to do for 5 hours. Not to mention there is a hole in my muffler in which the service people never told me about in the 5 weeks they had my car and drove it 400+ miles. They sold me a faulty car knowing what was wrong with it and not assisting with getting it fixed.Desired Settlement: I would like to either get reimbursed my first two car payments as I haven't had the car in my possession for majority of the time since buying the car OR get a car for the same price that I bought it for.

Business

Response:

I would be happy to discuss a resolution for this customer.

Please feel free to call me at [redacted] to assist.

I'm available Tuesday, 10am to talk.

REgards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have tried on more than one occasion to contact [redacted] with the number provided and continue to receive his voicemail. I don't get my calls returned after leaving a voicemail and found out today by NISSAN that the seals to my Murano's All wheel drive were not there and would have ruined my car had I tried to use it. This car was NOT checked prior to being sold and could have caused some major damage to myself and anyone in my vehicle at the time that I would have tried to use my all wheel drive. I have reached a point of no return and DEMAND an appropriate resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As of 9/*/14, the consumer complaint has been resolved, in full.

Feel free to verify same with [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I leased a 2015 jeep Cherokee and at that time turned in my [redacted] CRV. The dealer gave me an agreement that states that they would return the [redacted] and cover the 2 monthly payments left on the [redacted] lease. It is now June [redacted] and I continue to receive phone calls from [redacted] wondering where the car is. I explained that Major was returning the [redacted]. The contract was signed on 4/**/15 and to date no one at Major knows where the car is. I continue to receive harassing calls from [redacted] wanting to know the status of the car. I spoke someone named [redacted] at Major who stated she was taking care of the situation. I want the [redacted] returned as Major stated they would do so that I am no responsible to insure a car I do not own. Thank you.Desired Settlement: Major world should honor the agreements signed and return cars in an appropriate time frame. [redacted] should have received their car months ago and Major is giving the run around. No one knows where the car is. Thank you

Business

Response:

We are presently looking into the problem.I apologize for the inconvenience and will be in touch with [redacted]'s credit department today to address the loan/lease issue.Thanks,[redacted]###-###-####

Review: On Saturday, Jan **, 2015 I made a $1000 check deposit on a vehicle with intention to purchase. Sales person stated that was the way to secure the vehicle will not be sold to someone else. I asked more than once about the refund policy and the sales person assured me that it would take to 3-5 business to process a refund. I did not personally go to the cashier because the sales person handled everything. I was to return the following day but after doing some research and some due diligence, I discovered the car was discontinued and I was not interested in purchasing a discontinued car. Fast forward, I went back on Monday evening 1/**/15 to request refund and that's when I was showed the policy on personal check, which is posted behind the cashier's counter and that it will take 2-3 weeks to be processed due to 3rd party. Needless to say I was not pleased and I explained what the sales person told me. I am told that is the policy and there is nothing they can do. I must say the sales person was very nice in showing the different vehicles.Desired Settlement: A speedy return of the deposit to my account. Also, for the refund policy to be printed on customers receipts and be visibly posted all over the waiting area.

Business

Response:

I will try to move the refund process along as quickly as possible. Unfortunately, new rules as a result of prior fraudulent transactions have been confusing for both our staff and customers.Thank you for your patience and undeerstanding. If there are any questions or you'd like to confirm the content of this message, I am available at [redacted] or ###-###-####.Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory. However, a full refund of my deposit to my bank account is still pending.Sincerely, [redacted]

I have been in search of a car for a few months. I do not live In NY but have bought cars from NY prior to this visit. I emailed Major World about assisting me before traveling from CT to NY. I received no response until I expressed my displeasure. ONLY then did I receive a response that was non the less consistent. I decided to go ahead and make the trip non the less as the prices seemed to be fair. Upon getting there I was shown where to park and felt preyed on immediately. The guy stood outside the car until my friend and I got out. Then came the questions of finance.....BEFORE even showing me any cars, which I wouldn't have minded if it wasn't for the fact that they took me directly to a room full of people to discuss finance. Where the salesmen attempted to tell me that my pre-approval from my bank of choosing was going to be a problem because my bank would not fully approve due to the fact that I was trading in my car up-side down(A FLAT OUT LIE FROM MY OWN CAR BUYING EXP AND MY BANK CAP ONE) that I would be going back and forth with my bank about approval. That my best choice was to let them finance my car instead. This was all determined without them even knowing anything about my financial state OR SHOWING ME A CAR! The salesman continued to tell me how long he had been doing this and didn't want to lie to me. Which was the first thing a lie n salesman says. I let him finish and politely asked to be escorted back to my car as the dealership was a maze.Where we were first greeted by almost everyone immediately. Once I made the choice not to go the way they wanted me to go and without being shown one car everyone dissipated and myself and my friend were left to find our own way out. NEVER AGAIN WILL I GO BACK OR ADVISE ANYONE TO GO.

Review: In 2013 I made a trade in, I had an Infiniti G35 2006 and I bought a Nissan Rouge 2010 at this location but they never disclosed that the car had 2 major accidents in the past and they sold me as a pre owned vehicle. Now that I'm trying to change my car I found out as car fax reports that this car actually had 2 accidents before and the dealers I went to get a deal for a new car they don't wanna be reliable due to this car was bought it an auction by major world.Desired Settlement: I want then to take the car back.

Business

Response:

[redacted]: Although this vehicle was sold by the prior owners/franchisees and the new company has no legal obligation, I did contact the prior group to get a copy of your purchase of the vehicle from 'old' Major at that time. I have attached the disclosures and [redacted] provided at the time of sale, to demonstrate that the accident history appears to have been disclosed to you. Despite this, I have recommended to our management that we provide full wholesale trade value for the vehicle, in its present condition, despite the history. (We generally carry thousands of vehicles on our lots at any given time) Our current policy is to provide the same for our customers, but given your concerns and the fact that you are unhappy with the situation, I am more than happy to extend that courtesy. I can be reached at any time at [redacted] to discuss[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Even that I signed all those papers it was never disclosed that the car was involved in two previous accidents and I believe that's fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]: I'm happy to consider any options you feel are appropriate, I only repeat for sake of clarity that we have no legal link to this matter. We purchased the franchise rights from the old owners, but did not assume their liabilities. Full value for the trade (regardless of history or condition) is the best offer I can make at this time. It would form the basis of resolving your complaint and, I believe, its a generous and proper offer, given the circumstances. Your initial complaint indicated that you weren't told of the 2 accidents...yet your signature appears on multiple documents indicating that you were made aware. Now that we've researched the matter and demonstrated that the accidents were disclosed (in multiple formats), I would hope that we could have a reasonable conclusion -- you getting full wholesale value for a car you claim you cannot get value for elsewhere.Thanks, [redacted]

Review: While managing my Credit history, I came acrross Major Auto in my Credit Report as a ingurery, I have never heard of nor have I never purschased any vehicle from this company and have never athourized the company to check my crideit. I called and talked to a [redacted] who asurred me that he would take care of this situation by mailing me three leeters to mail to the three credit reporting agencies to remove any reference to Major Auto from my creidt report. Asof today 1**/2014 and after two phone calls to [redacted], I have to to hear from the comapny or [redacted]Desired Settlement: To take Major Auto off of my credit report

Business

Response:

[redacted]' paperwork went out last week.

I believe he has copies of same, as the package of material was sent to his home.

Thanks,

Review: a car was purchased with no warranty, handling problems overall. after exchanging vehicle that company knowingly sold as defective, didn't honor payment put in towards exchange for another vehicle. This new vehicle met our criteria, good price, looks, model, etc..yet the dealer knowingly sold this car with a lemon law problem and they didn't let us know about it until a week later and made us return car to dealer. again down payment money was lost on a car that shouldn't have been sold. they made us get a 3rd car picked by us to finally let us go. we couldn't leave with our money because they said the $4000 lost were tied into the dealer and that if didn't choose a third car, we would be liable for the purchase of the first car. no we're unhappy with the last car because it's an older model, it was meant to be temporary until they found us an exact one like the 2nd one, and 5 months later, still no sign of such car. since we're stuck with the bank and the third car, please ruin their reputation so that hardworking families won't be robbed by such crooks ever again.Desired Settlement: to receive the owed car that was never promised

Business

Response:

Please be advised that I do not have a Major World deal for this individual currently in our system.

I would hope that info on the vehicle in question or the buyer of record would be forthcoming.

Thanks,

Review: I purchased a nissan altima 2009 in 12/**/2012 . In the report at the time there was no report of major damage with the car . I went to nissan of manhattan to upgrade and they came back with 2 reports stating that the vehicle was in a major car accident and has structural damage I was unaware of that till now and my vehicle is only worth 5,200 due to the accident that I was unaware of it . I am locked in on a loan for the car for almost 15,000 dollars and the vehicle is no where near that worth and I have been driving with my kids which are 2 and 12 years old with this in mind I am afraid to have my kids in my car.Desired Settlement: Major world should refund my money or exchange my car for another vehicle .

Business

Response:

Please be advised that we are in receipt of this complaint.

Part of our process is to review the deal folder, which I am presently trying to get a copy of. Note that regardless of the content (including any disclosure of accident or damages), Major stands behind all product it sells. Assuming that the vehicle is in reasonable condition, all former customers are given top wholesale trade-in value for their vehicles.

I have every reason to believe this vehicle and this customer would be entitled to same.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

I was not aware of the accident that the vehicle was in and would not purchased the vehicle I have children ages of 19 months and 11 years old . The vehicle has uni body damage which damages the integrity of the vehicles structure if involved in a accident it can be fatal . I pray for a resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I only signed the first 2 sheets I was told it was a fender bender on the bumper I have a sworn witness I was not shown that car fax I would never have purchased a car for 17,000 which it is not worth that with uni body damage I have children . My signature is forged on the last 2 sheets. I will be seeking lawyer .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]:

As per my offer previously, we would be happy to discuss resolving this matter.

Please bear in mind that Major Chevrolet, Inc. is no longer in business and that the purchaser of that asset (who I now work for) has no legal obligation to resolve any issue that arises.

We offered what we did as a courtesy to customers of that franchise. I would hope you would consider our offer, as it would allay your concerns with your present vehicle.

Thanks,

[redacted]

Review: On Nov [redacted] my husband and I went to look at cars he found a vehicle he like and being that I bought a vehicle years ago from there for my daughter and the vehicle is still in working condition I trusted there service, however the vehicle we obtained a 2012 Chevy Cruz LT has been nothing but a headache since we bought it. They passed the inspection in which it shouldn't have so apparently a valid one was not done we paid the highest book market value and the report they pulled up about it on carfax was not valid because that vehicle was in a prior accident after doing g research on the vehicle . They only gave us a 60 day warranty . We bought it in for service twice and once I bought it to our own Machanic did we find MAJOR ISSUES with the vehicle we have spent well over $600 within the first 2 months this dealership needs to be inspectedDesired Settlement: I would like either a new vehicle or some payment back for this vehicle was not worth $12,500 more like $7,000...

Business

Response:

We will take a look at the complaint and the service records of the above vehicle. If the customer would like to contact me directly, I can be reached at ###-###-####. Additionally, any estimates or outside mechanical work would also be helpful to have before discussing same. (fax: ###-###-####, email: [redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We contacted them several times and have bought our car to their service area which they said nothing wrong with it however our own Machanic in which my husband right there under the hood with him as he is pointing stuff out I'm not talking to any middle man I want to speak with the owner of this place.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]: My name is [redacted] and I am the compliance and legal officer for Major World and its affiliates. I monitor and answer every complaint we receive from the Revdex.com, as well as from other gov't entities.Unless I have a clearer picture of what the complaint is about, I cannot help. Your name is not in our system...was the vehicle purchased here? If so, please send me the VIN# (as that is how all records are kept, regardless). I would also need the estimate you mention from the other mechanic to take a careful look at what is going on and understand your concerns.The ownership is made aware of serious issues. I can assure you that if the matter is significant, they will know. In the meantime, it will be handled with courtesy and professionalism - that is how we received an A rating from the Revdex.com. I can't answer for others in the organization without the background needed from the above info request . My office contact information was provided previously, and as I need your cooperation to assist you, I hope that you would consider cooperating by providing the info I need to get analysis underway quickly.Thanks and I look forward to resolving this matter, in full. [redacted]Major World (Automotive)

Review: They have search options on the website to find a car, which I chose the options: vehicles $0-$5000, make-ford, Model-Explorer, Year- 2013.One of the options was a 2013 ford explorer limited which I set up an appointment to see and test drive and when I showed up for the appointment he said that it was probably a glitch on the website. I've entered the same options numerous times on different days and the options always come up the same so I highly doubt it was a glitch. He then asked if I wanted to see an older car and I said no. I asked questions over the phone days before going so I didnt waste my time going all the way over there and they mislead me with false information. They left me voice mails saying they have great news about the Explorer and that was just to get me to come in.He tried to justify that since the Explorer is a new model it cant be that much, but thats a car that came up when I entered those search options.Desired Settlement: I would like for them to honor the prices they have on their website and allow me to purchase the car for the price that was advertised.

Business

Response:

We certainly apologize for any wasted time visiting us. Our phone staff are trained to invite interested customers to our facilities, I just can't imagine that a '13 Explorer was being advertised for such a low price. (I don't see one on the site now and if you have images of same, I would be happy to take a look.I'm sure my boss would be happy to cover any costs for your visit. Contact me at this email address or ###-###-####.Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

my major concern isn't the fact that I was lured into the place to see the vehicle. its the fact that I entered search filters that are on the website to make my decision easier and when I saw a car that I was interested in that fell into those filters, I was told that the website had a glitch and that the price advertised wasn't correct, which I highly doubt. the reason for my doubt is because I have entered the same exact options on different occasions and the results came up the same every time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Based on the pricing ($5000) for a '13 vehicle with an original MSRP of between $30-50k, it makes little sense that this was anything other than an error on our behalf.I apologize for any inconvenience caused and would be happy to address any other concerns directly with the consumer, if he so chooses.Regards,[redacted]

Review: Like any business Major world made me think that I was coming out with my dream car. Major world sold me a car which had been involved in an accident, in which I found out almost 6 months after I purchased the car. Not only was the car involved in a car accident but when I did my research the value of the car was not even close to what they financed me with. They financed me for $18,500 and value of the car is only $12,950 My credit was not perfect but the interest rate was 24.99%, all I remember is that they were rushing me to sign the paperwork and all they said was well now you will be going home with the car. they did not explain to me until after I gave them a down payment of $2,000 that the monthly payment was going to be $497 every month for 72 months. not only was the car used and I did not know that the car was in accident but they lied to me, I went back to tell them what the situation was and they said that they were sorry and they would pay the debt of the car if I got another car admitting to what had happen was a scam because they say they gave me a carfax but they were in a rush for me to sign the paperwork. this was a horrible experience my life was in danger because the car also started having problems being unbalanced when steering the wheel and the front bumper could fall out on any giving moment because of the history of the car. very disappointing.Desired Settlement: I would like to get a refund of what I at least gave for the down payment. because they lied to me and sold me something that was not good and had my life and my grand daughters life in danger it would help me out at least to get something new or what is worth paying for.

Business

Response:

We are presently looking into the complaint.

Certainly, if there's a mechanical issue with the vehicle, we would be happy to help.

As I am in the process of retrieving the deal folder itself, I would be happy to discuss that aspect of it further once I have the info in front of me. Many used vehicles have extensive histories, including accidents. As a policy, we disclose any history we're aware of. Credit history and bank decision-making, not our sales staff, set interest rates. A 24.99% rate indicates a distressed credit situation.

I am available to discuss at [redacted] during the business week.

Thanks,

Review: I initially brought my Jeep to the service center for a recall item. On the way there, my idler pulley and drive belt breaks, and since I had the appointment here, It made sense to just ask what happened. After the recall installation of the trailer hitch was denied, I was given a list of the issues that needed to be resolved, along with a completely outrageous price estimate: $300 to replace the pulley and the drive belt, $400 to replace the hood latch and hood release cable, and $100 to replace the gas cap.

The [redacted], "[redacted]," upon voicing my concern over the pricing, began to act very rude towards me, talking to me as if I do not understand how much labor goes into what he quoted me on, including attempting to justify how the few seconds of twisting off an old gas cap, and twisting on a new one, an action that takes a few seconds at most, necessitated nearly $100. The manager became visibly agitated and uncooperative when I refused the work on the hood latch and the gas cap.

Even then, $300 was a lot for the remaining work. However, I was pressured by the manager into either paying the $300 for the work, or paying a $200 diagnostic fee plus labor charges. I asked him to itemize exactly what he did, step by step, so I can understand why he was charging for two hours of labor on a job that, by national average, takes less than an hour. Once the repair was done, I received the receipt with no details, only showing $220 in labor charges. I watched them work on the car, and everything they did, combined to less than an hour of work, and they refused to explain to me why they charged for two hours of labor.

I called the service center, demanding a detailed explanation of the labor charges, only to be met with disrespect, sarcasm, condescension, rudeness; the worst customer service I have ever experienced. I asked to speak to his [redacted] to file a complaint, only to receive more verbal abuse, and my call disconnected. Any further attempt to call the service center this resulted in instant disconnection, and I was only able to reach them again through another phone, only to be put on hold indefinitely, taken off hold, and my call disconnected. If I do connect through another phone, the people in the office would not help me at all with my questions, only telling me that they offer no refunds, and that "[redacted]'s" [redacted] is not in, and they wont' know when he will be in. I never asked for a refund, only a detailed explanation, and to file a complaint about "[redacted]" to his superior.

I will continue to call the dealership until this issue [redacted]Desired Settlement: At first, I want an apology. No one should ever have to experience the level of rudeness I have experienced this morning. If one cannot work with their customers in a respectful manner, one should not hold that position. It is due to "[redacted]'s" behavior that I will not ever bring my car in for servicing at that dealership, or any Chrysler dealership for that matter. I will recommend that other do not patronize that dealership as well.

I also want to contact any of "[redacted]'s" superiors. I want an email, phone number, and schedule of when he or she will be available to contact.

I initially wanted a detailed explanation of the steps done that amounted to two hours of labor. However, due to the horrific behavior I experienced from the staff, I wish for a billing adjustment. The national average time it takes the repair to be done is less than an hour, so I wish to have my bill adjusted to such.

Business

Response:

First, please allow me to apologize for the treatment alleged by this customer. There is no reason why a dispute should become so heated and it is my staff's responsibility to see that it doesn't get to the point it has here.We will be looking in to the incidents and, rest assured, there will be supervisors addressing the procedure and personalities at our [redacted] area. I greatly appreciate your input and wish you the best.If there is a specific thing that this customer would like us to do, we would certainly consider all possibilities.Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First, I would like to thank [redacted] for his response. I appreciate his apology, but it doesn't fully compensate for the quality of service I received from the staff at the service center in Long Island City. I have received no updates pertaining to the investigation of practices and customer service experienced, nor have I heard anything pertaining to an apology from the staff, especially the [redacted], and a possible bill adjustment. I look forward to further response and action toward working things out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have received the release email, and will sign and send it as soon as possible. Is it possible for the refund to be sent electronically?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sorry, just waiting on signed copy of attached release.I cannot electronically transfer funds, but I would be willing to overnight (via [redacted]) a company check to an address of customer's preference.Thanks, [redacted]

Review: I went to Major Jeep to lease a new jeep. However I already held a preexisting lease from a Nissan company. I was told by a [redacted] that Major would buy the car and pay my last payment. After a month I started receiving bills from Nissan. I contacted Major they referred me to [redacted]. First Nissan asked for an odometer reading. He claimed he sent it. He never sent it. I had to go to the dealership to watch him fax it. After Nissan received the reading they set up an appointment to pick up the car. One problem [redacted] said Major did not have the car. [redacted] told me and a representative that the car was returned to a man name [redacted] and gave a date.

However, Nissan could not find the car. When asked about the car [redacted] said it was returned. I was told by Nissan I was still responsible for the car and needed to file a stolen car report. Almost five months later after repeatedly calling both companies and months of a tarnish credit history the car was found. In fact the car was found on Major Jeep's lot.

[redacted] offered no apologies for miss leading me and Nissan. I asked for a letter. He said sure and when I called to confirm that my letter was written he had amnesia. Now I'm left with tarnish credit history and who knows what condition the car was returned.Desired Settlement: I need a letter from Major Jeep acknowledging fault so Nissan can take the negative information off my credit report and an apology from [redacted].

Business

Response:

Please contact me at the number below to discuss and get a letter out, if necessary.

Regards,

[redacted]

Review: I did major auto credit application 2 weeks ago and they ran my credit. I was then sent an email that I was approved and suddenly got a barage of calls to come in and "finish a deal". This made me uneasy because if I am approved you should tell me what I am approved of especially if it is an online option. I have sent over emails asking to see my approved rate so I can come in and decide if it is for me or not. That is my right if you run my social security, etc that I can know what my financial stance is with your business. I do not want to purchase a can from major world auto anymore at this point. Thank youDesired Settlement: I would like to know what credit I was approved for, and honestly at this point, I do not care to know because the practices are shady based off of the numerous reviews I have read. I would like this credit inquiry removed from my credit report so I can shop elsewhere with a more honest dealer.

Business

Response:

Please have consumer email me with the following request:Date and Company (as it appears on her credit report) that ran her credit "should remove inquiry, as I did not request"Leave full legal name and current mailing address at bottom of email, we usually get the Credit Inquiry Removal letter out within days.Email to: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

AN EMAIL WAS SENT TO THE COMPANY AND I WILL UPDATE YOU WITH A RESPONSE. THANK YOU FOR ALL OF YOUR HELP

Review: On 09/**/15 I returned my lease jeep with sales man Patrick. On 10/** I was contacted by Liz R[redacted] the person in charge of processing paper work for returned vehicles, it seems like Patrick never process my paper work so they couldn't find it. Today 11/** the bank contacted me that I owe Ally Financial the amount of $616.77 for extended time with the vehicle. I returned the jeep on time and when Patrick contacted the bank in front of me they stated that I do not owe any monies. Major failed to submit documentation on time and this is why they are charging me.Desired Settlement: I need the dealer to take ownership and clear the situation with the bank. I do not owe anything to the bank. I would not pay because the dealer failed to do their job.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I was very satisfied with the outcome and the handle it very professionally.

Sincerely,

Review: My Name is [redacted],

The reason that I'm filling this complaint it's because I purchased a car in January **, of 2012 from Major World. However when we bought the car they stated that the car never had an accident and that it was in perfect condition. They printed out a carfax that has Major World information on it. I called a few times to speak to an [redacted] that handles this matter and I haven't gotten a call back. This year we decided to trade the car for a new one and lost a big sum of money due to the fact that the car had an accident before we purchased the car in 2012. I need to get this resolved before I get a lawyer involved.Desired Settlement: I would appreciate a full refund. For the amount that was lost when I traded the car. I have all my receipts and documents from major world and the New car dealer in which I purchased my new car.

Business

Response:

Please be advised that we have had an opportunity to review the complaint. While we remain open to suggestion regarding how we could help this consumer, it is my understanding that she has already traded in the vehicle in the complaint and, more significantly, I have found the disclosure of accident/repair paperwork in her old deal folder (see attached). Given that fact, we would like to help, just not in the fashion the consumer has suggested in her initial complaint.At Major we pride ourselves on customer service and would consider reasonable resolutions, however, this must be supported by some supporting documentation regarding how [redacted] has been damaged and how are assistance would remedy matters. I look forward to her reply. My customer relations personnel would be happy to discuss further after reviewing the docs she's provided.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To who whom it may concern: This is in reference to my response to Major World. I am not happy with the information that [redacted] sent me. I do not agree with his email. However, I contacted a lawyer that will be sending a letter out to [redacted], so we can come to a better understanding. [redacted]Sent from my iPhone

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have been in touch with this customer.While we have not come to an understanding, I am in receipt of her lawyer's letter and will make best efforts to resolve the matter.Thanks,[redacted]

Review: I purchases a 2009 Volkswagen Routan on 10-*-2011. On 12-*-14 I went to [redacted] to get the trade in value for my vehicle now as was informed that the value of the vehicle is $7800. Today 12-*-2014 I went to [redacted] in [redacted] to trade the vehicle in and the sales rep at the Nissan dealer ran the car fax and told me that they would only give me $3000 for the vehicle because it is apart of the lemon buy back. The sales rep at [redacted] asked me if I knew that the vehicle was apart of the lemon law and I explained that I did not know that. The rep asked if I had the bill of sale for when I first purchased the vehicle as it should have been stamped to notify me that the vehicle is a part of the lemon law. I did have the original bill of sale and no where on the bill of sale does it indicate that the vehicle was a part of the lemon law and now I would like me money back as I still have a car note of on the vehicle but I am paying for a vehicle that I cannot trade in for its value because it was declared a lemon. Nor would I be able to sell it for the [redacted] values of $9500. Also I put down $3000 cash when I purchased the vehicle and I would like my money back and for major world to buy the vehicle back from me at the price that they sold it to me for.

I was never notified when I purchased the vehicle that it is a lemon otherwise I would have never purchased it. I want my money back so that I can purchase a vehicle with a clear title. What major world did was deceptive and unfair.Desired Settlement: I think major world should buy the vehicle back as it was sold to me unfairly and give me back my $3000 that I put down on the vehicle when I first purchased it.

Business

Response:

We would be happy to help in any way we can. I will have more information and, hopefully, a proposed resolution shortly.First, I must take a few days to locate and review the customer's file and verify the condition and disclosure of the vehicle at the time of sale.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and I would like to know what is going to be done to resolve this issue...I would like for major world to buy the vehicle back from me for what I paid and give me back my deposit money and they can keep the vehicle

Sincerely,

Review: I purchased the 2014 Jeep Grand Cherokee Limited V8 on June **, 2013. Two days later as I was cleaning the car, I noticed rusting on the metal plate under the seat. After further examination, I found rust all over the metal parts of all the seats and seat tracks, under the hood, under the car. There was still water in the spare tire compartment and the spare tire is rusted as well. The carpet was damp. It's apparent that the car was flooded. So I contacted the dealer right away, sent them photos of the rust. And the next day, I took the car to the dealer to show them what was wrong with the car. The sales manager, [redacted], told me that there's nothing he could do but he will show the photos to his general manager. He told me to go home and wait for the decision from the general manager. Days gone by, he would keep telling me that the general manager hasn't make a decision yet; the car they sold us isn't their product so we should call Chrysler directly; the rust is just a cosmetic issue; or they are still waiting for Chrysler to tell them what to do.... I also contacted Chrysler, their technician took photos of the car. But neither would the dealer nor Chrysler replace our car or do anything about it a month after we reported the rust to them.Desired Settlement: I would like my car replaced with a new one which is what I originally paid for or a full refund of the purchased price!!

Business

Response:

Please be advised that Major (and more significantly, Chrysler itself) is searching for a replacement vehicle adequate to [redacted]'s needs.

We hope to locate same in as short a time as possible.

Regards,

Consumer

Response:

At this time, I have been contacted by Chrysler via email regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

As I mention in my last message that the dealer would order a new car for us. And I received an email from Chrysler stating that an order for a new car has been placed and production is scheduled. For now, all we can do is to wait and hope that we would have our new car in about six weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I will follow up with manager, but my understanding was that a replacement vehicle would be forthcoming shortly.

I apologize for any inconvenience caused.

Review: On Friday, March **, 2015 I've called in to Major World in Long Island City to get more information about the preapproval process and what documents were required to buy a vehicle. The representative stated that she'll send me an application by email. That went GREAT! She called me back and stated that I was preapproved and the only documents I would need to bring in are my pay stubs, drivers license and a minimum of $3000 deposit. I realize that I forgot to ask her how recent does the pay stubs have to be so I gave her a call back and she stated "that's a good question to be on the safe side just bring your tax return" & ask for Jed for your appointment. Now arriving on Saturday, March **, 2015 I met a salesman [redacted], I told him that I was looking for Jed because I have an appointment he stated that Jed was not in today. [redacted] then assisted me to a table before filling out paperwork I specifically asked him were my tax forms good to proceed with because I didn't have paystub's he said sure that's not a problem as long as I had my drivers license and a reasonable down payment. After he assisted me with filling out paperwork he escorted me to a few cars, I went there with intentions on getting a Nissan Maxima which he told me I did not qualify for. After looking at quite a few cars I finally picked the Altima that I was comfortable with and it was in my price range only $16,000 that was perfect for me. We then went back inside [redacted] made copies of my tax forms, my drivers license and asked me how much was I going to put down. I agreed to put $5000 down with the intentions of only having to pay 11,000 more plus taxes & fee's. Didn't quite go that way! I sat with the financial rep named [redacted], who prompted me to too sign next to the highlight marks & we would go over it after. Just what I thought when I was done signing he stated "I'm temporarily kicking you out of my office I have a seat outside" (NEVER DID HE GO OVER THE PAPERS WITH ME). I've noticed that my total came up to $31,000 for a car that was 16,000 as stated by [redacted], Which he also stated that I had time to go over it because that was not the contract. After that I became worried and spoke to the [redacted]. He became as worried as I was and let me meet with the [redacted] (THE [redacted] WAS VERY DISRESPECTFUL, I felt belittled). After going back-and-forth trying to resolve the situation and nothing got resolved I asked to cancel the transaction, I sat around waiting for a response from the owner. He never came back but he texted his employee about an hour later stating that the bank was closed I could come back on Monday if I wanted to cancel and get a refund. Which at that point I wasn't comfortable because I felt like I was going to be stuck with paying $31,000 for a car that was originally 16,000. Lo and behold I ended up being stuck with this car! I waited around an hour and a half for a second key which I never got but the employees were at the counter talking about me as if I wasn't there. Not to mention the extended warranty that [redacted] said in apart of the total causing it to be so much more than expected was not even added! at this point I was just fed up. I never even received a copy of the paperwork that I asked for several times. Monday morning I received a call from a customer service rep wanting to know how my experience went. Of course after everything I went through I had a BAD complaint, a few hours after making that complaint one of the guys called me back and stated "as quick as you got that car is as quick as I can have someone come get it" I asked several times who I was speaking to and the only reply I got was "major world". From that point on I'm receiving threats via phone & text message.Desired Settlement: I honestly feel being a young female I was taken advantage of. The desired outcome that I'm wishing for is that this never happens to anyone else who does business at Major world. Every car that I was interested in I was told I couldn't buy it because it had a savage title but it was in the advertisement. I honestly feel like I should be refunded my $5000 deposit. I was misled, taking advantage of, poor customer service was giving and no agreement went as planned. I still do not have the extended warranty nor the second key that I was promised. I also no longer want to be harassed and threatened by major world's staff!

Business

Response:

Please be advised that [redacted] is welcome to return the vehicle, and assuming no damage, will be refunded her down payment. Simply contact me at [redacted] to schedule.We would be remiss, however, to not rebut the claims made. In brief, the [redacted] of our company personally got involved with [redacted]'s deal. [redacted] had numerous challenges regarding purchasing an automobile, none of which could have been bridged without [redacted]'s personal assistance. From a dramatic reduction in interest rate to hours of our sales, management and ownership's time, [redacted] was according every opportunity to review, reflect on and approve each of the steps along the way. We would, quite honestly, rather undo the entire transaction then have her feel that there was any mistreatment. I look forward to receiving her call and will do my best to make the exchange as simple as possible. My number is above and I'll be available until 2 pm today or on my cell phone after that at [redacted].Thanks

Review: I financing a vehicle that I got through Major World. My issue is that I never received a carfax from them when I was interested in a car. The had first said that I will receive it when I received the Title of the vehicle which I recently got in May. I had my car recently serviced for an oil change & found out I had parts from another vehicle a 2012 & my car is a 2011 Chevy Malibu LT. I decided on my own to do a car fax & found out my car was in two accidents. One was a structural damage which if pond receiving my car fax through them I would have never gotten. It was the first time I ever went to a car dealership leading to believe I wouldn't been mislead.Desired Settlement: The outcome is I would like my vehicle to be replaced with a newer vehicle that hasn't had any major accidents or non at all. A brand new car without adding any other interest or other monies.

Business

Response:

Please be advised that we have reviewed [redacted]'s complaint:

I have reviewed the deal folder and, in point of fact, there are 2 disclosures regarding a prior accident and receipt of a CARFAX (signed by customer). If the customer is unhappy with their purchase, they are welcome to trade in vehicle here , for the full wholesale value, at any time. We stand behind the product we sell and would be happy to assist the customer in trading out of the vehicle.

Thanks,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I needed to know excatly what the dealership is willing to put in other then the trade off. If I have to put more money in or would I have to still have to be responsable for the rest of the loan & if they will pay off on the loan.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that we stand behind the value of every vehicle we sell. If [redacted] wishes to trade-in (for full wholesale/trade-in value) the vehicle she (falsely) accused us of not disclosing an accident for, we would be happy to give that trade full value, as if said accident did not exist.

That is an offer that stands. I cannot and will not put a value on her vehicle until the current condition, mileage and overall vehicle maintenance is available for our review. That would require an evaluation by our appraiser, as well as a short test drive to establish that said vehicle is in sound condition.

Thank you for your anticipated time and effort.