Major World Acquisition

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Sir: We have looked into your complaint and, unfortunately, without a determination from Fiat Chrysler Auto (FCA) that the vehicle isn't performing within specifications, we can do little as a dealer, as this vehicle is repaired under the direction and approval of the parent company that built it While we understand and appreciate your situation, there appears to be nothing wrong with the transmission itself, rather, the vehicle isn't 'hill-holding' via the Hill Start Assist feature as expectedThis feature uses the electronic braking system to prevent roll-back (or forwards) on hillsIf the gas isn't applied in a timely manner, the system treats the driver hesitation as a purposeful choice and allows the vehicle to release the brakes We would be happy to try and have FCA look at the vehicle again, but that appointment would need to be pre-arranged with Kelvin, our service manager###-###-####We appreciate your business, but cannot override the suggestions and opinions of the manufacturerWe could not risk our customers safety or a voided warranty that might result

Please be advised that Major has attempted to contact *** *** on a number of occasions Her vehicle sales contract was reassigned to a local lender when *** *** determined that her income could not be verified as representedAs not one monthly payment was made, the vehicle appears to
have been repossessed.*** *** is welcome to call me to discuss the disposition of her original downpaymentMost of it was paid in Sales Tax to the state of New York, the remainder to the DMV upon registration. At this time, we have requested that the local lender abate their pursuit of the deficiency in her account, pending the outcome of our future meetingI would be happy to discuss same at ###-###-####. Thanks, Eric K*** *** ***Corp Compliance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I respectfully reject your offerI am not sure that you understand that the car is faulty and not safe to drive
I brought in the car on occasions and every time the car broke down my family was in the carMy family life is worth more than one months payment as a resolution
Getting another car from your establishment is out of the question
Major World and Ford has held my car hostage for days today and I was told the car will not be ready until Monday October *** which leaves without a car for more than days
Your establishment has refused to provide service receipts on what they did on the car
Everyone is worried about the financial part of everything when I am explaining that we do not feel safe to drive in this car anymore, no one should be driving this car
The only resolution I want to give this car back to Major World and get a full refund back
Your car is bad
Your service department is bad
Your general managers are bad
That is the only solution that is on the table on my behalf
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

*** *** As per your inquiry, I have researched the matter and I enclose paperwork from your deal folder that seems to tell a somewhat longer story:One of the reasons you paid 'more' for your vehicle is that you were 'upside down' (loan $ > value) of your tra(an Malibu) of
$5,000! The CARFAX and Autocheck provided to you at time of deal discloses an accidentMultiple disclosure docs with your signature support that you were made aware of same at time of purchase. Despite these discrepancies, we would be more that willing to honor the full travalue of your vehicle, if you sought to purchase another vehicle from our lot(see paperwork provided for details.) Be advised that your current loan includes $5k from your old loan, yielding a situation where you may (again) be required to finance that negative equity in your next loan or require a large down-payment. I would be happy to arrange an evaluation of your current vehicle, if you desire oneA retraction of your present complaint is expected and would be greatly appreciated. Regards, Eric K*** Compliance###-###-####

We have had an opportunity to review customer's complaintOur reply is as follows: I would be happy to discuss transaction with *** ***Please note, however, that the accusation being made (that the customer was switched into another vehicle after agreeing to purchase a more expensive
model) is flatly deniedFurthermore, before any conversation takes place, we insist that *** *** withdraw that portion of her complaint, as it is slanderous/libelous and clearly not trueThe vehicle *** *** selected is a 'blacktop' appearance package - the only one in that color combination we had on our lot at the time of saleIt would have been impossible for our staff to do what she's allegingQuite frankly, if we hadn't taken the time to look at the inventory, we might have simply fired the salesman, based on her specious accusation. I would consider trying to reach some sort of compromise with *** ***, who was given opportunity to go over the vehicle and, apparently, didn'tI would first like her to revisit the complaint filed and correct it for the inaccuracies noted before I can discuss any resolutionAt this point, we have no reason to accept return of the vehicle and have no plans to. I am available to discuss at ###-###-####Eric K***, Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This is the *** *** and the of contract Day was 11/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Even that I signed all those papers it was never disclosed that the car was involved in two previous accidents and I believe that's fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***: I would be happy to look into this matterAlthough this is a prior ownership group, I would be happy to inquire what the situation entails.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
my major concern isn't the fact that I was lured into the place to see the vehicleits the fact that I entered search filters that are on the website to make my decision easier and when I saw a car that I was interested in that fell into those filters, I was told that the website had a glitch and that the price advertised wasn't correct, which I highly doubtthe reason for my doubt is because I have entered the same exact options on different occasions and the results came up the same every time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please note that I have enclosed of multiple documents that reflect the economics of this customer's purchase
Purchase price, aftermarket warranty (for life of loan), vehicle mileage and other information is clearly presentedIt is the deal negotiated and agreed to, absent some other
writing
At this time, I would be happy to entertain the possibility of having an estimate presented for work that is needed on the vehicleWe believe in customer satisfaction, so I would consider resolving this with a review/authorization of the work claimed to be neededWhile we reserve the right to do it ourselves, I would consider having a mechanic closer to the customer's home do the work, for the convenience of the customer
Regards,
***

Please have consumer email me with the following request:Date and Company (as it appears on her credit report) that ran her credit "should remove inquiry, as I did not request"Leave full legal name and current mailing address at bottom of email, we usually get the Credit Inquiry Removal letter out
within days.Email to: ***

We are awaiting *** ***s formal email requesting the removal of the inquiries she's questioning. The consumer and I have spoken and I expect her email anytime now*** Thanks Eric

It is my understanding that only a BMW authorized dealership can correct a recall campaign issue. The customer's car has been taken to a BMW dealership and, to the best of my knowledge, a rental vehicle has been provided to minimize the inconvenience.I would appreciate it if the customer would have the courtesy of calling me so we can sort out a best solution, as the complaint has changed from the originalI was asked to help, a solution was offered (and accepted)I'm not sure what else could be done other than ensuring the customer's vehicle is repaired (and there's no indication that the recall issue is presently affecting the performance of the vehicle) and that a replacement vehicle is provided to minimize the inconvenience.I can be reached, anytime, at *** *** *** to discuss and fully resolve.Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are presently looking into the complaint
Certainly, if there's a mechanical issue with the vehicle, we would be happy to help
As I am in the process of retrieving the deal folder itself, I would be happy to discuss that aspect of it further once I have the info in front of meMany
used vehicles have extensive histories, including accidentsAs a policy, we disclose any history we're aware ofCredit history and bank decision-making, not our sales staff, set interest ratesA 24.99% rate indicates a distressed credit situation
I am available to discuss at *** *** *** during the business week
Thanks,
*** ***

If customer would forward more information regarding the vehicle and her purchase of same, I'll be happy to look into it. Please be advised that Major World has been purchased by a new ownership group and, while we have no reason to believe this is related to our business, we try and assist our
predecessor's former clientele as best we canVIN#, as well as date of purchase, would be helpful in researching this matter fully. Regards, Eric K***###-###-####

Please be advised that the attached check is on its way to *** ***, using the *** shipping label (also attached). If the check doesn't arrive within next day or two, please let me knowAt this time, we consider the matter resolved and appreciate the Revdex.coms assistance in bringing this
problem to our attention. Thanks Eric K***###-###-####

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI have already used another dealership to turn in my vehicle
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***