First and foremost I sincerely, apologize for the issues you have experienced. The dumpster did weigh a total of 3.25 tons and you were allotted 1.5 tons. However, for all your frustration, late delivery, etc. I will remove the $104.63.
Our customer ordered the portable restrooms to be delivered on 2/27/2015. I understand our customer is stating they called in to cancel but there is no record of cancellation in the system in our system. The units were on site until 6/23/15 as well as serviced weekly. The units were...
requested to be removed by Arwood Waste as [redacted] was not paying there bill for services rendered.
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
First and foremost I sincerely, apologize for the issues you have experienced. The dumpster did weigh a total of 3.25 tons and you were allotted 1.5 tons. However, for all your frustration, late delivery, etc. I will remove the $104.63.
Our customer ordered the portable restrooms to be delivered on 2/27/2015. I understand our customer is stating they called in to cancel but there is no record of cancellation in the system in our system. The units were on site until 6/23/15 as well as serviced weekly. The units were...
requested to be removed by Arwood Waste as [redacted] was not paying there bill for services rendered.
I have requested processed your refund and it will show on your credit card within 3-5 business days.I sincerely, apologize for the inconvenience
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
All fees have been removed from this account as it was an internal accounting issue. I sincerely, apologize for the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]