Unfortunately, there are times that we just can not honor a customers request and for this we sincerely, apologizeIf in the future you would like to try Arwood Waste again you will have free delivery on your units. Just advise the sales person that you have free delivery per Deb the office
manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Sir,I have removed the $fee as a goodwill adjustmentI apologize that you had to endure these issues. Your account is closed with a zero balance.Thank you and I hope you and yours have a very Merry Christmas
Please see attached Mr*** ordered these units paid for them and then done a charge back with his bank. Arwood Waste deserves to be paid for the units that were delivered as well as a NSF fee for the charge back
After research on this I was advised that Arwood Waste did not fulfill this order without you incurring any additional charges. We furnished a phone number to you to call our replacement vendor direct as we could not fulfill the order since our unit was damaged. Arwood Waste has not and does not intend to charge your credit card for any amount of money
Sir,The first call we received was on 11/The unit has been on site since 8/22/I can offer a refund on the invoice for service 11-15-through 12/12/of $and we are in the process of having the unit removed
First and foremost I sincerely, apologize for all of your inconvenience.I have removed the balance off of your accountI can offer you $back on the $we charged
Complaint: ***
I am rejecting this response because: I never received the EMAIL notice they claim to have sentI also never received a phone call to confirm I received that notice and understood what it meantWhere on that notice does it say that they are unable to provide the trailer? It looks like a duplicate order receipt! A follphone call back in April would have resulted in way less stress/pain than I am dealing with nowWHY wasn't there a note on my account anywhere saying that my order could not be fufilled back when I called I believe it was June 29th and again the following week to confirm the delivery dateNot only did the girl I spoke to confirm my date, she actually provided it before I could even say it! Then again, when my fiance called LAST WEEK on this order to confirm the hookup requirements etc., no one informed him either of this! Why did I bother providing a phone number if you weren't going to use itI have also communicated several times via email and not one person told me my order couldn't be fulfilled.FINALLY, when I called yesterday and was told someone would call me, that someone started out incredibly defensive/rude to say that "I was told back in April I wasn't going to get the trailer." No apologiesjust the "facts" as they saw itObviously I wasn't "told" in April if I'm calling days before my event. Then when my mother was sent a copy of that "notice" yesterday, we both agreed that even if we HAD received it (which I didn't), there is no way we would have interpreted it to mean our order was cancelledThe communication I received was on April 7th letting me know how my credit card would be charged for the order! Then *** told my mom that was just an automated "robotic email" which actually looks more official than the one they claim to have sent days laterwith NO follphone call or email to confirm receiptWorst communication and customer service I have ever dealt with and now I'm left paying more than $(on top of what I would have paid Arwood) for a trailer that is luckily available days before my wedding! Thanks for making my day oh-so-specialBy the way, the new company we're working with has not only sent pictures of the trailer we're getting, they've confirmed the delivery time immediately, they've placed a note on my account to let any rep know the situation if I call again, and offered to personally come out with it to make sure it's absolutely perfect for usI wish we had gone with them in the beginning but I just figured you could use a few pointers in good customer serviceIf the only defense is that they sent a notice that said in small print "overbook notice" and then just had the details of my order, that is absolutely 110% unacceptable
Regards,
*** ***
I am rejecting this response because: The facts stated was by Arwood are not correct The service provided by Arwood has been a two yard dumpster from Dec 20, I did not request that a four yard dumpster to replaced in October 2014.I have been trying to resolve this issue since October and at this time I request that that the parties go to arbitration or mediation.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the
invoices are coming from this company and no from the sister companyThe company that filed the lien and the one that is sending me these invoices is: Arwood Waste - *** *** *** *** *** * *** *** *** *** ***Their answer do not address the fact that they or their sister company never did the service.The email cancelling the service came from Arwood Waste so they are just trying to dodge the claim and not addressing the real issue that is that they are trying to collect for a service that they never deliveredTheir invoices came from the them directly, not from the sister companyPlease see their invoices attached.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Do you hear yourself? Do the math I wasn't behind, you never applied the monies correctly! Besides reconcile the account and you will see I over paid you! My monthly charge is plus change, again do the math, you filed a bogus lien, that is not even legal. Mechanics Lien on a property that I don't even own, nor entered into a contract with you for improvement or constructionAgain I would suggest you get with your legal department and really find out the ramification that will come out of this that your company will endure from your actions.I spoke to my attorney and I have every right to sue your company and collect damage, reimbursement of all monies and charges as well as all attorney fees, for all the inconvenience your company has causedBe smart look at all the payments from January 1 to June 1, and charge me for the months, *** charge 7 even though I didn't use the month of July and I still would have over paid you.Forget the credits you supposedly gave me, those are not even being considered.You had no right not to consider what I was telling you and your representative and complaining about for monthsIt is your company that has made this messAnd lets get one thing straight, you have not done any favor, or waived anything of the kind, your business practice is despicable and you should be audited by the ***, and all state agencies, as well as the *** *** ***I will not accept any terms from your company other than a clean account of a zero balance and the ridiculous illegal lien to be removed immediatelyMy next course of events will be with every news agency that will listen and blast your companies reputation with the rude phone taped conversations, the broken promises by you and *** that are taped as well as the bank statements proving every payment January to July for the year paid to Arwood wasteTry to explain why your company chose to take the action they did when clearly you stated you had the opportunity to look into my other account number, it is YOUR company that need to clean this mess
*** *** ***-*** *** of *** ***
This was for the pump out of your black water in June where you called our sister company directly. I will be happy to transfer your service to our sister company directlyI look forward to hearing from you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Your offer is another sign of your irresponsibilityI will never do business again with someone like you who sells the product I paid for again for another customer.I expect refund to be paid to my bank account
Regards,
*** ***
First let me apologize that you were not allowed to speak to me as I am the office managerYour account has been updated with a zero balance and again I apologize for all your inconvenience
Unfortunately, there are times that we just can not honor a customers request and for this we sincerely, apologizeIf in the future you would like to try Arwood Waste again you will have free delivery on your units. Just advise the sales person that you have free delivery per Deb the office
manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Sir,I have removed the $fee as a goodwill adjustmentI apologize that you had to endure these issues. Your account is closed with a zero balance.Thank you and I hope you and yours have a very Merry Christmas
Please see attached Mr*** ordered these units paid for them and then done a charge back with his bank. Arwood Waste deserves to be paid for the units that were delivered as well as a NSF fee for the charge back
After research on this I was advised that Arwood Waste did not fulfill this order without you incurring any additional charges. We furnished a phone number to you to call our replacement vendor direct as we could not fulfill the order since our unit was damaged. Arwood Waste has not and does not intend to charge your credit card for any amount of money
Sir,The first call we received was on 11/The unit has been on site since 8/22/I can offer a refund on the invoice for service 11-15-through 12/12/of $and we are in the process of having the unit removed
I am researching all the sites for removal dates and accuracy of the invoicing
First and foremost I sincerely, apologize for all of your inconvenience.I have removed the balance off of your accountI can offer you $back on the $we charged
Arwood Waste is refunding the $This will take 3-business days to show on your account
Complaint: ***
I am rejecting this response because: I never received the EMAIL notice they claim to have sentI also never received a phone call to confirm I received that notice and understood what it meantWhere on that notice does it say that they are unable to provide the trailer? It looks like a duplicate order receipt! A follphone call back in April would have resulted in way less stress/pain than I am dealing with nowWHY wasn't there a note on my account anywhere saying that my order could not be fufilled back when I called I believe it was June 29th and again the following week to confirm the delivery dateNot only did the girl I spoke to confirm my date, she actually provided it before I could even say it! Then again, when my fiance called LAST WEEK on this order to confirm the hookup requirements etc., no one informed him either of this! Why did I bother providing a phone number if you weren't going to use itI have also communicated several times via email and not one person told me my order couldn't be fulfilled.FINALLY, when I called yesterday and was told someone would call me, that someone started out incredibly defensive/rude to say that "I was told back in April I wasn't going to get the trailer." No apologiesjust the "facts" as they saw itObviously I wasn't "told" in April if I'm calling days before my event. Then when my mother was sent a copy of that "notice" yesterday, we both agreed that even if we HAD received it (which I didn't), there is no way we would have interpreted it to mean our order was cancelledThe communication I received was on April 7th letting me know how my credit card would be charged for the order! Then *** told my mom that was just an automated "robotic email" which actually looks more official than the one they claim to have sent days laterwith NO follphone call or email to confirm receiptWorst communication and customer service I have ever dealt with and now I'm left paying more than $(on top of what I would have paid Arwood) for a trailer that is luckily available days before my wedding! Thanks for making my day oh-so-specialBy the way, the new company we're working with has not only sent pictures of the trailer we're getting, they've confirmed the delivery time immediately, they've placed a note on my account to let any rep know the situation if I call again, and offered to personally come out with it to make sure it's absolutely perfect for usI wish we had gone with them in the beginning but I just figured you could use a few pointers in good customer serviceIf the only defense is that they sent a notice that said in small print "overbook notice" and then just had the details of my order, that is absolutely 110% unacceptable
Regards,
*** ***
I am rejecting this response because: The facts stated was by Arwood are not correct The service provided by Arwood has been a two yard dumpster from Dec 20, I did not request that a four yard dumpster to replaced in October 2014.I have been trying to resolve this issue since October and at this time I request that that the parties go to arbitration or mediation.
Regards,
*** ***
The unit will be removed tomorrow;
Complaint: ***
I am rejecting this response because: the
invoices are coming from this company and no from the sister companyThe company that filed the lien and the one that is sending me these invoices is: Arwood Waste - *** *** *** *** *** * *** *** *** *** ***Their answer do not address the fact that they or their sister company never did the service.The email cancelling the service came from Arwood Waste so they are just trying to dodge the claim and not addressing the real issue that is that they are trying to collect for a service that they never deliveredTheir invoices came from the them directly, not from the sister companyPlease see their invoices attached.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Do you hear yourself? Do the math I wasn't behind, you never applied the monies correctly! Besides reconcile the account and you will see I over paid you! My monthly charge is plus change, again do the math, you filed a bogus lien, that is not even legal. Mechanics Lien on a property that I don't even own, nor entered into a contract with you for improvement or constructionAgain I would suggest you get with your legal department and really find out the ramification that will come out of this that your company will endure from your actions.I spoke to my attorney and I have every right to sue your company and collect damage, reimbursement of all monies and charges as well as all attorney fees, for all the inconvenience your company has causedBe smart look at all the payments from January 1 to June 1, and charge me for the months, *** charge 7 even though I didn't use the month of July and I still would have over paid you.Forget the credits you supposedly gave me, those are not even being considered.You had no right not to consider what I was telling you and your representative and complaining about for monthsIt is your company that has made this messAnd lets get one thing straight, you have not done any favor, or waived anything of the kind, your business practice is despicable and you should be audited by the ***, and all state agencies, as well as the *** *** ***I will not accept any terms from your company other than a clean account of a zero balance and the ridiculous illegal lien to be removed immediatelyMy next course of events will be with every news agency that will listen and blast your companies reputation with the rude phone taped conversations, the broken promises by you and *** that are taped as well as the bank statements proving every payment January to July for the year paid to Arwood wasteTry to explain why your company chose to take the action they did when clearly you stated you had the opportunity to look into my other account number, it is YOUR company that need to clean this mess
*** *** ***-*** *** of *** ***
This was for the pump out of your black water in June where you called our sister company directly. I will be happy to transfer your service to our sister company directlyI look forward to hearing from you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Your offer is another sign of your irresponsibilityI will never do business again with someone like you who sells the product I paid for again for another customer.I expect refund to be paid to my bank account
Regards,
*** ***
This was refunded on 11/4/@ 4:pm. The confirmation number is #***
First let me apologize that you were not allowed to speak to me as I am the office managerYour account has been updated with a zero balance and again I apologize for all your inconvenience