This was an error on Arwood Waste's part and these fees have been removed. Our internal system had a major malfunction and crashed with all our information.The account is closed with a zero balance
Complaint: [redacted]
I am rejecting this response because: when I purchased the apartments in December 2012, I continued the previous service from the prior owner. I did NOT make a new order. The dumpster from December 2012 has been a Two yard dumpster. It is true that I did recognize that the dumpster was a two yard rather than a four yard until the fourth quarter of 2014. At that time, I made the request for a refund for the difference between a four yard and two yard dumpster.Further, I do not want the current two yard dumpster traded out for a four yard dumpster as I do need the capacity of a four yard dumpster.If Arwood Waste wants to resolve this matter then the company need to communicate with its customer rather just take actions that the customer has not requested!!!
Regards,
[redacted]
This order was placed on line with all information on it. $188.93 was paid and as you see on page two of this information that is the total quoted. Please see attached
Complaint: [redacted]
I am rejecting this response because:The business did...
not address the root of the problem. I ordered the portable bathrooms for a month and they messed up the order and subcontracted the service for a week even though their billing said I agreed to pay for a month. They never called me during the problem to resolve it so I have to refuse it because the order was messed up and it will not serve our needs. It is the company's responsibilty to deal with their subcontractor because they messed up the order. I am not asking for the extra money I had to pay to rent a portable bathrooms because of their error.Besides, I spoke to female rep and they claim that I spoke to a male rep. The resolution is simply to remove the fee because they messed up and they never tried to resolve the problem.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I feel I should be reimbursed for the generator I rented for the trailer which I did not receive. I received no explanation of why the order was not delivered. I do not want anyone else to experience this situation and as I reviewed the Revdex.com website , this was not the first occurrence! Additionally, I would like to know why I was told I would be called with information and was not. This is not a small matter--it caused considerable anxiety and stress to my family and I.
Regards,
[redacted]
First and foremost, on behalf of Arwood Waste and myself I sincerely, apologize for the experience you have had with our company. Your account has a zero balance and has been closed.
Mr. [redacted] called our office on 2/22/17 @ 8:28am for delivery on 2/23 for a roll off dumpster. Please see attached order form all fees associated are on the form. This form was immediately sent to Mr. [redacted]advising of all fees he agreed to and giving him time to cancel if need be. Arwood Waste...
Our office was called stating we needed to trade the 4 yard dumpster out due to a rusted out bottom and when we traded it out our driver mistakenly took a 2 yard. There was always a 4 yard on site until the switch out in October of 2015.
Arwood Waste sincerely, apologize for the inconvenience however, on the order form it states there may be additional funds due to mileage. There is really nothing we can do about the mileage cost.
Complaint: [redacted]
I am rejecting this response because:I did not call [redacted] or anybody else on 6/7/17. I did not call because I did not need your services. I have been driving my RV to the RV park ever since 5/22/17. What is your proof or evidence that I called [redacted] on 6/7/17? What is your evidence that I received your services? I have not called them nor I I have received any services from [redacted], Arwood [redacted], Arwood [redacted] or anybody else for that matter. Why are you insisting in me paying for something I did not get?I owe you nothing, please clear this up ASAP
Regards,
[redacted]
The 10% was given due to an error in the delivery address. Arwood Waste had not received payment therefore, we had out sister company remove it. The invoice was actually generated and emailed to [redacted] on 3/10/15.Arwood Waste did not receive payment until 4/14/15. Arwood Waste does not prorate on any monthly rentals
Mr. [redacted] had been called numerous times with no response about the past due amount. He was also sent a Notice To Owner before the lien was placed. All charged and fees are indeed valid for services rendered. Thank you,[redacted] Office Manager Arwood Waste &...
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This was an error on Arwood Waste's part and these fees have been removed. Our internal system had a major malfunction and crashed with all our information.The account is closed with a zero balance
The sister company that we used for this [redacted] states they did indeed service this location
I can send you a copy of Arwood's paid receipt saying they were indeed there
I do apologize for the lien threats however, the $897.93 is not due as a refund
Complaint: [redacted]
I am rejecting this response because: when I purchased the apartments in December 2012, I continued the previous service from the prior owner. I did NOT make a new order. The dumpster from December 2012 has been a Two yard dumpster. It is true that I did recognize that the dumpster was a two yard rather than a four yard until the fourth quarter of 2014. At that time, I made the request for a refund for the difference between a four yard and two yard dumpster.Further, I do not want the current two yard dumpster traded out for a four yard dumpster as I do need the capacity of a four yard dumpster.If Arwood Waste wants to resolve this matter then the company need to communicate with its customer rather just take actions that the customer has not requested!!!
Regards,
[redacted]
After going over your account the balance is $75 for the removal, I have removed the rest of the invoice.
I apologize however, I have researched the call and message logs and I can not locate the call or message
This order was placed on line with all information on it. $188.93 was paid and as you see on page two of this information that is the total quoted. Please see attached
Complaint: [redacted]
I am rejecting this response because:The business did...
not address the root of the problem. I ordered the portable bathrooms for a month and they messed up the order and subcontracted the service for a week even though their billing said I agreed to pay for a month. They never called me during the problem to resolve it so I have to refuse it because the order was messed up and it will not serve our needs. It is the company's responsibilty to deal with their subcontractor because they messed up the order. I am not asking for the extra money I had to pay to rent a portable bathrooms because of their error.Besides, I spoke to female rep and they claim that I spoke to a male rep. The resolution is simply to remove the fee because they messed up and they never tried to resolve the problem.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I feel I should be reimbursed for the generator I rented for the trailer which I did not receive. I received no explanation of why the order was not delivered. I do not want anyone else to experience this situation and as I reviewed the Revdex.com website , this was not the first occurrence! Additionally, I would like to know why I was told I would be called with information and was not. This is not a small matter--it caused considerable anxiety and stress to my family and I.
Regards,
[redacted]
First and foremost, on behalf of Arwood Waste and myself I sincerely, apologize for the experience you have had with our company. Your account has a zero balance and has been closed.
Mr. [redacted] called our office on 2/22/17 @ 8:28am for delivery on 2/23 for a roll off dumpster. Please see attached order form all fees associated are on the form. This form was immediately sent to Mr. [redacted]advising of all fees he agreed to and giving him time to cancel if need be. Arwood Waste...
has not mislead, lied to nor hung up on anyone.
Our office was called stating we needed to trade the 4 yard dumpster out due to a rusted out bottom and when we traded it out our driver mistakenly took a 2 yard. There was always a 4 yard on site until the switch out in October of 2015.
I have requested the refund which takes 3-5 business days to show on your account
Arwood Waste sincerely, apologize for the inconvenience however, on the order form it states there may be additional funds due to mileage. There is really nothing we can do about the mileage cost.
Complaint: [redacted]
I am rejecting this response because:I did not call [redacted] or anybody else on 6/7/17. I did not call because I did not need your services. I have been driving my RV to the RV park ever since 5/22/17. What is your proof or evidence that I called [redacted] on 6/7/17? What is your evidence that I received your services? I have not called them nor I I have received any services from [redacted], Arwood [redacted], Arwood [redacted] or anybody else for that matter. Why are you insisting in me paying for something I did not get?I owe you nothing, please clear this up ASAP
Regards,
[redacted]
The 10% was given due to an error in the delivery address. Arwood Waste had not received payment therefore, we had out sister company remove it. The invoice was actually generated and emailed to [redacted] on 3/10/15.Arwood Waste did not receive payment until 4/14/15. Arwood Waste does not prorate on any monthly rentals
I have requested a refund for $427.86 . This should be back on your Visa within 3-5 business days.I apologize for the inconvenience
Mr. [redacted] had been called numerous times with no response about the past due amount. He was also sent a Notice To Owner before the lien was placed. All charged and fees are indeed valid for services rendered. Thank you,[redacted] Office Manager Arwood Waste &...
Demolition
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]