[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called Atwood Waste to provide a dumpsterNot charge me $to make a call for meYes granted I didn't "Do" my researchBut the fact that there is a company like Arwood Waste that would not inform the customer that they are being charged hundreds of dollars extra to make a call to a local company is the unethical aspect of this transactionThe fact that you see this as an acceptable business practice says a lot about this business you run You take advantage of people that are not in the businessThe reviews that I have read are all saying the same thing about the questionable business practicesAs far as ordering another dumpster, I was informed by a friend that I was being SCREWED by your business and that a company in Florida was calling a local company FOR ME and up-charging me hundreds of dollars!!!! Thank God I canceled in time!! Again, you mislead me and the fact that you think this is ok is boardline criminalFinally, I called Arwood Waste to provide me with a dumpsterYou provided me with someone else's dumpster and made $on it! You listed the charge as "toilet rental"Very sketchy businessThe Local district attorney should look into your buisness further
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I ask that Arwood Waste send a letter stating no monies are due and the account is paid in full and satisfiedI ask that the fraudulent Lien Release to be sent to *** *** ***, management company and to *** *** *** stating that the Lien was done in error and the error was done by Arwood Waste, who have corrected their mistake and removed the Lien
Regards,
*** *** ***
The price was $for the both of the units with $per ton for anything over. I am requesting your refund now sir of $as well as removing the tonnage on the account
I am sorry that *** *** feels this way however, I also have documentation that I can provide where the unit was requested for delivery. There were several invoices paid on this account and now I am being advised that he did not even receive the unit. As I said before this is legitimate charges that Arwood Waste is requesting to be paid promptly to avoid a mechanics lien being placed on the property
Complaint: ***
I am rejecting this response because: That is the first time that I have seen a page with those detailsI verified this in our emailsociety and found noneI would not have agreed to this price, since the going rate in my area is $per month
Regards,
*** ***
Sir you called *** and requested a pump out on 6/Since we had contacted them previously they billed AW opposed to you.Please pay the $for services rendered
Complaint: ***
I am rejecting this response because:First off thank you for responding and starting the discussion to clear this matter. As an act of good will I will send a certified letter with a check for $which is for the fee of 1.82TN. As mentioned in the original complaint your company offered us 5TN allowance ( to make up for the lack of response, daily misleading information as to when the drivers were coming, and missing the drop off date by a week.)In response the to the tree damage, we have an arborist scheduled to survey the damage and suggest repairs. Due to the hurricane he is delayedIf you would like to send your own arborist that would be acceptable. We hired Arwood for the service and have no business with the company you chose to sub contract, they are your full responsibility
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We called on Thursday March to cancel and I have email correspondence requesting the cancellationSee attached*** responded to the email
Regards,
*** ***
Sir, I sincerely apologize that you did not receive the customer service that you should haveI realize your unit is a day late and for that I apologize. At this time I could offer you a $credit on your account and when the job is offer if there are no overages or anything I could submit a
refund request for it
Complaint: ***
I am rejecting this response because: If you had delivered a toilet, you would have expected the contracted amount to be paid to your companyI expected to pay what I contracted for, not an up charge, at the last minute What's the point of offering a service if your company won't honor its service commitment? I trusted your company and got takenI will pursue a complaint against your company in Small Claims court as I live in **, not far from ***.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would appreciate something in writing from the companyI would also like some kind of affirmation from their attorney of this resolution
Regards,
*** ***
Mr*** placed his order on 7/8/16. He was notified of a price increase due to the mileage/location of his event. Arwood Waste sincerely, apologies for the inconvenience of these unforeseen incidents.Unfortunately, we can not comply to the demands of Mr*** as
the units are not available. Mr***'s credit card was not charged and all of his banking information has been removed form our systems.Again, Arwood Waste sincerely apologies
I am rejecting this response because:We had a contract, AW Waste did not give me a days notice as the contract specifiesI am having a very hard time trying to find a suitable replacementWhen I called to find out why I received cancellations by email I never once received an apology except for one through the Revdex.comI would like to see AW Waste helping me find a replacement and/or paying the difference if I do find one
Regards,
*** ***
***, is stating that she was quoted $(I believe that is the amount you said)) that is not our price on any items we have. When you look us up on the internet all of our prices are there as you can place your own order on lineThe sales person that quoted this amount is no longer with
the companyThe email there was one letter difference as Ms***'s name is with an I and not a Y. This is a very easy mistakeHere is the pricing break down and it seems either the entire amount was not given or was not heardYard Dumpster: Rental Fee: $Delivery Fee: $City/Environmental Fees: $then $per tonThe $that is due included tons.Unfortunately, the conversation is not available for review. The owner does not work out of this office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called Atwood Waste to provide a dumpsterNot charge me $to make a call for meYes granted I didn't "Do" my researchBut the fact that there is a company like Arwood Waste that would not inform the customer that they are being charged hundreds of dollars extra to make a call to a local company is the unethical aspect of this transactionThe fact that you see this as an acceptable business practice says a lot about this business you run You take advantage of people that are not in the businessThe reviews that I have read are all saying the same thing about the questionable business practicesAs far as ordering another dumpster, I was informed by a friend that I was being SCREWED by your business and that a company in Florida was calling a local company FOR ME and up-charging me hundreds of dollars!!!! Thank God I canceled in time!! Again, you mislead me and the fact that you think this is ok is boardline criminalFinally, I called Arwood Waste to provide me with a dumpsterYou provided me with someone else's dumpster and made $on it! You listed the charge as "toilet rental"Very sketchy businessThe Local district attorney should look into your buisness further
Regards,
*** ***
Refund has been issued and all of her information was removed from the public social media sites
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I ask that Arwood Waste send a letter stating no monies are due and the account is paid in full and satisfiedI ask that the fraudulent Lien Release to be sent to *** *** ***, management company and to *** *** *** stating that the Lien was done in error and the error was done by Arwood Waste, who have corrected their mistake and removed the Lien
Regards,
*** *** ***
This account has been adjusted and has a zero balance and closedThis unit will be removed by 6/9/however, the billing has stopped
This account has been closed with a zero balanceAll the monies previously due to Arwood Waste has been removed
The price was $for the both of the units with $per ton for anything over. I am requesting your refund now sir of $as well as removing the tonnage on the account
The fee is for the fuel as we did not receive a call from you nor a cancellation stating that the unit had not arrived
I am sorry that *** *** feels this way however, I also have documentation that I can provide where the unit was requested for delivery. There were several invoices paid on this account and now I am being advised that he did not even receive the unit. As I said before this is legitimate charges that Arwood Waste is requesting to be paid promptly to avoid a mechanics lien being placed on the property
Complaint: ***
I am rejecting this response because: That is the first time that I have seen a page with those detailsI verified this in our emailsociety and found noneI would not have agreed to this price, since the going rate in my area is $per month
Regards,
*** ***
Sir you called *** and requested a pump out on 6/Since we had contacted them previously they billed AW opposed to you.Please pay the $for services rendered
This account has been updated, closed and has a zero balance
Complaint: ***
I am rejecting this response because:First off thank you for responding and starting the discussion to clear this matter. As an act of good will I will send a certified letter with a check for $which is for the fee of 1.82TN. As mentioned in the original complaint your company offered us 5TN allowance ( to make up for the lack of response, daily misleading information as to when the drivers were coming, and missing the drop off date by a week.)In response the to the tree damage, we have an arborist scheduled to survey the damage and suggest repairs. Due to the hurricane he is delayedIf you would like to send your own arborist that would be acceptable. We hired Arwood for the service and have no business with the company you chose to sub contract, they are your full responsibility
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We called on Thursday March to cancel and I have email correspondence requesting the cancellationSee attached*** responded to the email
Regards,
*** ***
Sir, I sincerely apologize that you did not receive the customer service that you should haveI realize your unit is a day late and for that I apologize. At this time I could offer you a $credit on your account and when the job is offer if there are no overages or anything I could submit a
refund request for it
Complaint: ***
I am rejecting this response because: If you had delivered a toilet, you would have expected the contracted amount to be paid to your companyI expected to pay what I contracted for, not an up charge, at the last minute What's the point of offering a service if your company won't honor its service commitment? I trusted your company and got takenI will pursue a complaint against your company in Small Claims court as I live in **, not far from ***.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would appreciate something in writing from the companyI would also like some kind of affirmation from their attorney of this resolution
Regards,
*** ***
Mr*** placed his order on 7/8/16. He was notified of a price increase due to the mileage/location of his event. Arwood Waste sincerely, apologies for the inconvenience of these unforeseen incidents.Unfortunately, we can not comply to the demands of Mr*** as
the units are not available. Mr***'s credit card was not charged and all of his banking information has been removed form our systems.Again, Arwood Waste sincerely apologies
I am rejecting this response because:We had a contract, AW Waste did not give me a days notice as the contract specifiesI am having a very hard time trying to find a suitable replacementWhen I called to find out why I received cancellations by email I never once received an apology except for one through the Revdex.comI would like to see AW Waste helping me find a replacement and/or paying the difference if I do find one
Regards,
*** ***
***, is stating that she was quoted $(I believe that is the amount you said)) that is not our price on any items we have. When you look us up on the internet all of our prices are there as you can place your own order on lineThe sales person that quoted this amount is no longer with
the companyThe email there was one letter difference as Ms***'s name is with an I and not a Y. This is a very easy mistakeHere is the pricing break down and it seems either the entire amount was not given or was not heardYard Dumpster: Rental Fee: $Delivery Fee: $City/Environmental Fees: $then $per tonThe $that is due included tons.Unfortunately, the conversation is not available for review. The owner does not work out of this office
The account has been closed with a zero balance and a lien release has been sent to the address we have on file