Arwood waste is indeed a nation wide company. I spoke with the driver and he stated the dumpster was in fact a it was a 15 yard that they delivered because they couldn't have delivered the 20 yard because it was up a goat trail on top of a mountain. I am at liberty to offer you...
Complaint: [redacted]
I am rejecting this response because: your records are incorrect. Multiple phone calls were placed prior to June 30th and during July as previously documented and submitted.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] should not have to pay the 100$ for the...
equipment that was NOT rushed to the site and was not delivered in the time that it was promised. We clearly stated when we inquired about the rental we only needed it for that week. If the equipment could not be delivered by the end of day the NEXT business day like promised (which would be considered rushed) then [redacted] that placed the order should have informed us that it could not make it and we would have not placed the order. Why is [redacted] being charged 100$ cancellation fee on a rushed order that was not rushed? The equipment literally showed up four days after order, three days later then promised and as we were getting ready to leave the site and did not get unloaded did NOT get delivered or used.
Regards,
[redacted]
First and foremost, I apologize for the inconvenience. Your account has been closed with a zero balance. There was an error in our system and the billing continued even after the removal of your portable restroom.Please rest assured we are not a scam not has anything been reported to the credit...
bureau. You have a 100 percent good rating with Arwood and again we do NOT report to the credit bureau
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that...
there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:...
[redacted]
I am rejecting this response because: Arwood has not given any reasonable response to unreasonable business practices and furthermore a lien has been filed on the property located at 218 Morton Rd this last week. It is not a practice of mine to file complaints and never have in the twenty-five years in the building trades but I have never been treated with such dishonesty and disregard even while their employee led me on for a month telling me he would get the situation taken care of. At no time have I been unreasonable and would like an end to this situation at the very least; the lien removed and the bill zeroed out. Arwood is a large company and should not be allowed to just run over small business just because they are big and have an in house attorney pushing his weight around. Again, I have not been unreasonable yet accused of harassment for holding their employee to what he stated to me over and over for a month as well as a voicemail left to me as well that this situation would be resolved. Since then there has been nothing but continued billing statements charging for attorney fees and lien threats. It is obvious that they being a large company with money and an in house attorney is continuing to push over a small business as they have been unreasonable from the beginning. Even their own employees don't agree with their business practices; as we have been told from several in the billing department that they would be taking the same action. However, none of them will now return calls. It is my hope that Arwood will re-visit how this situation came about, make things right with the homeowner and I, and prevent this from happening to future customers. It is not our belief that our complaint will raise much concern for a large business however, this continued practice will bring eventual ruin from within the company as well as from the outside.Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There was not a service!! How can I put it in plain English so you can understand? There was never a service provided! The service was scheduled to be provided on 5/22/2017 and that same day I received an email (attached) cancelling the service. I never received a service from your company. I cannot pay for something I never received. And furthermore, there was not a service in June either.Please come to your senses and drop the case, send me an statement with CERO balance and withdraw the lien filed against me. And do not even think about sending me a 1099C because I do not owe you anything. There was never a service provided! You have you own email to attest and support my claim that never a service was ever provided.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Nice try but I asked. "This is [redacted] correct?" Sales lady responded with, "This is Arwood Waste." Then there was silence for a second while I comprehended that there were multiple numbers for this company listed with [redacted]. And when I informed the sales lady that I already had a poor experience with Arwood she said she had heard about that. Own up to mistakes and fix them. Don't make up excuses. Why don't we look into the record of the calls since your call center records calls for quality assurance?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am not surprised by the lack of response to my request as this is the level of service I received when dealing with the actual company. Emails and call where basically ignored. As I previously stated x 2: I expected an explanation for why the service I reserved three months in advance was not delivered and if, as you stated you could not deliver, I was not notified prior to the date of service so I could obtain another vendor. Additionally, as previously stated, I expect to be reimbursed for the extra generator I rented--which your representatives told me I needed--but did not use because you defaulted. Obviously customer service is not a high priority in your organization and your method of dealing with conflict is to ignore it and hope it will go away. This however, was a big deal and I would appreciate more consideration. I am sure if it involved one of your family members you might see it in a different light.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I called companies again yesterday trying to get a porta potty last minute. Arwood has other phone numbers in [redacted] this time) and I almost placed another order with them before realizing it was the same company! The quote I was given yesterday was $175 for a standard unit and no extra charge. I didnt get the sales lady's name but she said they weren't out of units and there wasn't an extra delivery charge for the delivery location. When I asked what company it was and said I had already had this company break a contract with me she said, "Oh I heard about you this morning." I'm unimpressed with the way they do business at Arwood or [redacted] or [redacted] or whatever they are going by today.
Regards,
[redacted]
Arwood Waste supplies dumpsters and sanitation units that is what type of company we are. Mr. [redacted] called our office ask for a dumpster we gave him a price and he accepted.He actually called and ordered another dumpster under his wife's name and later cancelled it. Arwood Waste has done nothing wrong. Had Mr. [redacted] done more research he would have found the dumpster company in his area. Just like 411 you pay for them to find the number you pay us to find a dumpster. I apologize Mr. [redacted] does not see it that way
Unfortunately, there is not a refund for this customer. Arwood Waste could not help the original unit was damaged and to prevent our customer from not having a unit we searched elsewhere. We do apologize for this unfortunate incident however, the dollar amount was agreed to and Arwood Waste...
First and foremost I sincerely, apologize that the customer service you received was not 100% helpful. I have talked with all sales associates that I can see that have spoke with you.Your account has been closed with a zero balance. Please let me know if there is anything else I can do to help you
Unfortunately, the restroom trailer was double booked from our sister company on that day. I sincerely, apologize for this however, this was beyond Arwood Waste control and we reached out to all of our local vendors to try and help but with the eclipse there was absolutely nothing we could do
Earlier when I said our sister company serviced you, you made the statement yeah but the bill came from Arwood Waste not our sister company. I will be more that happy to ask for a duplicate invoice from oursister company and send to you.
Complaint: [redacted]
I am rejecting this response because:If payment is to be run the day of the order, your office clearly is not following your own policies. I ordered the container on September 19, 2017. According to the office, it was not available for delivery until September 26, 2017 during which it was to arrive between 12pm to 7pm that day. I restate –your driver did not contact me, there were no voicemail messages from your office or the driver. I have pulled and attached my phone records to clarify this. Even if the driver did not reach me at my number, he was given an alternative number that belonged to my [redacted]. It was in the instructions of the order with his name for contact and placement. He was never contacted. We were together that day, salvaging our belongings and preparing for the container. You will clearly find these instructions on the work order you forwarded in your last reply. If you take payment, there should first be an invoice in which to apply the payment. This clearly is not what your office did. I was sent a receipt for both containers on September 28, 2017. There was no invoice ever sent that accompanied my payment. From your attachments, it appears your office never created an invoice until October 6, 2017 for the bin that was delivered on September 27, 2017. Oddly, it is for only one bin even though I was charged for two at one time; and shows no application of my previous payment. It has a window for it. It also has no declaration of overages which, based on your attachments, was in your possession as of September 28, 2017. If the attached ticket was truly from our container, why is it not itemized with validating information for the overages for that specified container? And why was I told that there were no overages for that container when I called your office for it? Moving to the second invoice marked November 29, 2017. I am astounded that it would take two months for your office to create an invoice for our second container. For this invoice number ([redacted]), I received a variation of it in my email. It is the only invoice sent to me until your reply. It is different however. You will find my copy attached for your records. My copy shows an invoice total of $577.17 and $178.17 in the “Amount Due” box. Yours are empty. No payments or credits show applied on my copy. If you go by your stated policy in your reply, this invoice should be marked for September 27, 2017, as it is the day I requested a pick up for the first bin and a return of the same bin. Unlike the October 6th invoice, this one included significant tonnage overages. The overage is marked for almost the same amount as the rental included with each container. With 2.98 tons marked, you are stating our waste equated to almost 12,000lbs in the one container. Knowing exactly what was disposed of in the containers -Hardwood flooring, sheetrock, and household furnishings only; no concrete, brick, block or steel items. I questioned the validity of this weight and, asked for clarity to your office [redacted] on December 15, 2017 plus shared with her the inconsistency of your invoice and missing $60 credit. (This call is the first time I am told I am overdue for payment.) Interestingly, your third invoice happens to be created on the very day I spoke with your [redacted]. Now, your office seems to have found additional tonnage overages of 1.99 tons and a removal fee of $75.00 for October 12th. Two months after my last pick up? This indicates that the overages are not kept with the containers that they are supposed to coordinate with. Why is this not on the Nov 29th invoice? I question the validity of this weight ticket and will share more later with that. At the bottom of the work order it states the order total as $399. That is shown after the stated $75.00 removal fee which is inset just as the rest of the package rental information marked at $399. If that is not included in the package, it should not be inset and the total at the base should include that showing $474 instead of $399. As for the weight tickets, nothing stated on these tickets proves they belong to either of these rented containers. I believe them both to be severely inflated for the waste we disposed of in the containers. I am the original [redacted] and [redacted] of this property. I have exact product amounts for the hardwood flooring through receipts and exact weights through the hardwood company. I also know exactly how many sheets of drywall were required to replace that which was discarded. Our walls were cut at the two feet mark only. The amount will include amounts not discarded in the containers due to counters and cabinets still being attached to the walls -- giving a great cushion for any margins of err. Please note that no cabinetry was removed from the property through Arwood Waste. I have also documented all that was discarded for insurance claim filing. So, I have made an itemized list of the items disposed in the containers with the items weight to determine how much should have been in those containers. I have also taken photos and screenshots to verify where the weights originate. You will also find some original receipts for items affected in the list. Any antiques have been given an equivalent or greater replacement to assess the weights possible. All is documented. All together the waste could not have been more than 10,165lbs for both bins combined. I have even added a generous extra of 500lbs to cover anything we could not see from the photo reviews. That is less than both bins were allowed with the included 3 tons each (12,000lbs). There is no way we incurred 4.97 (9,940lbs) tons of overages above the given 12,000lbs included in the container rentals. As for the driveway, your office was warned of the yard damages due to the storm and, was told there was an alternative to placing the container in the yard. Your [redacted] chose to mark it for the front yard. We requested to be present at delivery due to the alternative placement. To ensure we were contacted, you were given two contacts, not just one. I stressed to your company of the importance of our being present. Your company did not comply. A blanket statement in your work order does not relinquish you of your neglect in contacting us for placement or of complaints. The damages could have been avoided. Taking special care to accommodate instructions during a natural disaster is only logical since conditions are not normal. Not only that but, your company has ignored all our complaints submitted through your support system. Note, that we were even given a representative’s name to expect contact; no contact ever occurred. Another collections [redacted] said she would forward this case to management, to date there has been no contact outside of the Revdex.com reply. Furthermore, your collections [redacted] informed me you were charging me $495.00 for placing a Lien Notice on our property. Considering the above information, this act was unwarranted. These charges should also be removed. At this time, I do not see where we reasonably owe your company overages and, you have been paid in full for both containers in advance. It is my belief that your company should send us a completed Lien Waiver. Photo file folder could not be added to this reply as all attachments allowed are full. I will gladly send through another connection.
Regards,
[redacted]
Mr. [redacted] ordered a 4
yard dumpster from Arwood Waste in December of 2012. In October of 2015 Mr.
[redacted] called our office and stated he wanted a new dumpster as this one was all
rusted and he wanted a lock put on the unit.
The driver we had trade
the units out accidently took a 2 yard...
opposed to a 4 yard. He did indeed have
a 4 yard for until this time.
At this time there is a
refund due to Mr. [redacted] for 5 billing cycles @ $45 each, from 10/31/15 through 3/8/16 making a total of $225. The unit will be changed out by Tuesday
3/8/16. I have resumed the service. I will be happy to place the $225 on Mr. [redacted] account leaving him a balance with Arwood Waste of $145.40
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Arwood waste is indeed a nation wide company. I spoke with the driver and he stated the dumpster was in fact a it was a 15 yard that they delivered because they couldn't have delivered the 20 yard because it was up a goat trail on top of a mountain. I am at liberty to offer you...
$100 refund.
Complaint: [redacted]
I am rejecting this response because: your records are incorrect. Multiple phone calls were placed prior to June 30th and during July as previously documented and submitted.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] should not have to pay the 100$ for the...
equipment that was NOT rushed to the site and was not delivered in the time that it was promised. We clearly stated when we inquired about the rental we only needed it for that week. If the equipment could not be delivered by the end of day the NEXT business day like promised (which would be considered rushed) then [redacted] that placed the order should have informed us that it could not make it and we would have not placed the order. Why is [redacted] being charged 100$ cancellation fee on a rushed order that was not rushed? The equipment literally showed up four days after order, three days later then promised and as we were getting ready to leave the site and did not get unloaded did NOT get delivered or used.
Regards,
[redacted]
First and foremost, I apologize for the inconvenience. Your account has been closed with a zero balance. There was an error in our system and the billing continued even after the removal of your portable restroom.Please rest assured we are not a scam not has anything been reported to the credit...
bureau. You have a 100 percent good rating with Arwood and again we do NOT report to the credit bureau
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that...
there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:...
[redacted]
I am rejecting this response because: Arwood has not given any reasonable response to unreasonable business practices and furthermore a lien has been filed on the property located at 218 Morton Rd this last week. It is not a practice of mine to file complaints and never have in the twenty-five years in the building trades but I have never been treated with such dishonesty and disregard even while their employee led me on for a month telling me he would get the situation taken care of. At no time have I been unreasonable and would like an end to this situation at the very least; the lien removed and the bill zeroed out. Arwood is a large company and should not be allowed to just run over small business just because they are big and have an in house attorney pushing his weight around. Again, I have not been unreasonable yet accused of harassment for holding their employee to what he stated to me over and over for a month as well as a voicemail left to me as well that this situation would be resolved. Since then there has been nothing but continued billing statements charging for attorney fees and lien threats. It is obvious that they being a large company with money and an in house attorney is continuing to push over a small business as they have been unreasonable from the beginning. Even their own employees don't agree with their business practices; as we have been told from several in the billing department that they would be taking the same action. However, none of them will now return calls. It is my hope that Arwood will re-visit how this situation came about, make things right with the homeowner and I, and prevent this from happening to future customers. It is not our belief that our complaint will raise much concern for a large business however, this continued practice will bring eventual ruin from within the company as well as from the outside.Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: There was not a service!! How can I put it in plain English so you can understand? There was never a service provided! The service was scheduled to be provided on 5/22/2017 and that same day I received an email (attached) cancelling the service. I never received a service from your company. I cannot pay for something I never received. And furthermore, there was not a service in June either.Please come to your senses and drop the case, send me an statement with CERO balance and withdraw the lien filed against me. And do not even think about sending me a 1099C because I do not owe you anything. There was never a service provided! You have you own email to attest and support my claim that never a service was ever provided.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Nice try but I asked. "This is [redacted] correct?" Sales lady responded with, "This is Arwood Waste." Then there was silence for a second while I comprehended that there were multiple numbers for this company listed with [redacted]. And when I informed the sales lady that I already had a poor experience with Arwood she said she had heard about that. Own up to mistakes and fix them. Don't make up excuses. Why don't we look into the record of the calls since your call center records calls for quality assurance?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am not surprised by the lack of response to my request as this is the level of service I received when dealing with the actual company. Emails and call where basically ignored. As I previously stated x 2: I expected an explanation for why the service I reserved three months in advance was not delivered and if, as you stated you could not deliver, I was not notified prior to the date of service so I could obtain another vendor. Additionally, as previously stated, I expect to be reimbursed for the extra generator I rented--which your representatives told me I needed--but did not use because you defaulted. Obviously customer service is not a high priority in your organization and your method of dealing with conflict is to ignore it and hope it will go away. This however, was a big deal and I would appreciate more consideration. I am sure if it involved one of your family members you might see it in a different light.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I called companies again yesterday trying to get a porta potty last minute. Arwood has other phone numbers in [redacted] this time) and I almost placed another order with them before realizing it was the same company! The quote I was given yesterday was $175 for a standard unit and no extra charge. I didnt get the sales lady's name but she said they weren't out of units and there wasn't an extra delivery charge for the delivery location. When I asked what company it was and said I had already had this company break a contract with me she said, "Oh I heard about you this morning." I'm unimpressed with the way they do business at Arwood or [redacted] or [redacted] or whatever they are going by today.
Regards,
[redacted]
Arwood Waste supplies dumpsters and sanitation units that is what type of company we are. Mr. [redacted] called our office ask for a dumpster we gave him a price and he accepted.He actually called and ordered another dumpster under his wife's name and later cancelled it. Arwood Waste has done nothing wrong. Had Mr. [redacted] done more research he would have found the dumpster company in his area. Just like 411 you pay for them to find the number you pay us to find a dumpster. I apologize Mr. [redacted] does not see it that way
Unfortunately, there is not a refund for this customer. Arwood Waste could not help the original unit was damaged and to prevent our customer from not having a unit we searched elsewhere. We do apologize for this unfortunate incident however, the dollar amount was agreed to and Arwood Waste...
proceeded with the order.
I sincerely, apologize for the inconvenience. Mr. [redacted] account is closed with a zero balance
First and foremost I sincerely, apologize that the customer service you received was not 100% helpful. I have talked with all sales associates that I can see that have spoke with you.Your account has been closed with a zero balance. Please let me know if there is anything else I can do to help you
Unfortunately, the restroom trailer was double booked from our sister company on that day. I sincerely, apologize for this however, this was beyond Arwood Waste control and we reached out to all of our local vendors to try and help but with the eclipse there was absolutely nothing we could do
This has been removed. Your account has a zero balance and is closed
Earlier when I said our sister company serviced you, you made the statement yeah but the bill came from Arwood Waste not our sister company. I will be more that happy to ask for a duplicate invoice from oursister company and send to you.
Complaint: [redacted]
I am rejecting this response because:If payment is to be run the day of the order, your office clearly is not following your own policies. I ordered the container on September 19, 2017. According to the office, it was not available for delivery until September 26, 2017 during which it was to arrive between 12pm to 7pm that day. I restate –your driver did not contact me, there were no voicemail messages from your office or the driver. I have pulled and attached my phone records to clarify this. Even if the driver did not reach me at my number, he was given an alternative number that belonged to my [redacted]. It was in the instructions of the order with his name for contact and placement. He was never contacted. We were together that day, salvaging our belongings and preparing for the container. You will clearly find these instructions on the work order you forwarded in your last reply. If you take payment, there should first be an invoice in which to apply the payment. This clearly is not what your office did. I was sent a receipt for both containers on September 28, 2017. There was no invoice ever sent that accompanied my payment. From your attachments, it appears your office never created an invoice until October 6, 2017 for the bin that was delivered on September 27, 2017. Oddly, it is for only one bin even though I was charged for two at one time; and shows no application of my previous payment. It has a window for it. It also has no declaration of overages which, based on your attachments, was in your possession as of September 28, 2017. If the attached ticket was truly from our container, why is it not itemized with validating information for the overages for that specified container? And why was I told that there were no overages for that container when I called your office for it? Moving to the second invoice marked November 29, 2017. I am astounded that it would take two months for your office to create an invoice for our second container. For this invoice number ([redacted]), I received a variation of it in my email. It is the only invoice sent to me until your reply. It is different however. You will find my copy attached for your records. My copy shows an invoice total of $577.17 and $178.17 in the “Amount Due” box. Yours are empty. No payments or credits show applied on my copy. If you go by your stated policy in your reply, this invoice should be marked for September 27, 2017, as it is the day I requested a pick up for the first bin and a return of the same bin. Unlike the October 6th invoice, this one included significant tonnage overages. The overage is marked for almost the same amount as the rental included with each container. With 2.98 tons marked, you are stating our waste equated to almost 12,000lbs in the one container. Knowing exactly what was disposed of in the containers -Hardwood flooring, sheetrock, and household furnishings only; no concrete, brick, block or steel items. I questioned the validity of this weight and, asked for clarity to your office [redacted] on December 15, 2017 plus shared with her the inconsistency of your invoice and missing $60 credit. (This call is the first time I am told I am overdue for payment.) Interestingly, your third invoice happens to be created on the very day I spoke with your [redacted]. Now, your office seems to have found additional tonnage overages of 1.99 tons and a removal fee of $75.00 for October 12th. Two months after my last pick up? This indicates that the overages are not kept with the containers that they are supposed to coordinate with. Why is this not on the Nov 29th invoice? I question the validity of this weight ticket and will share more later with that. At the bottom of the work order it states the order total as $399. That is shown after the stated $75.00 removal fee which is inset just as the rest of the package rental information marked at $399. If that is not included in the package, it should not be inset and the total at the base should include that showing $474 instead of $399. As for the weight tickets, nothing stated on these tickets proves they belong to either of these rented containers. I believe them both to be severely inflated for the waste we disposed of in the containers. I am the original [redacted] and [redacted] of this property. I have exact product amounts for the hardwood flooring through receipts and exact weights through the hardwood company. I also know exactly how many sheets of drywall were required to replace that which was discarded. Our walls were cut at the two feet mark only. The amount will include amounts not discarded in the containers due to counters and cabinets still being attached to the walls -- giving a great cushion for any margins of err. Please note that no cabinetry was removed from the property through Arwood Waste. I have also documented all that was discarded for insurance claim filing. So, I have made an itemized list of the items disposed in the containers with the items weight to determine how much should have been in those containers. I have also taken photos and screenshots to verify where the weights originate. You will also find some original receipts for items affected in the list. Any antiques have been given an equivalent or greater replacement to assess the weights possible. All is documented. All together the waste could not have been more than 10,165lbs for both bins combined. I have even added a generous extra of 500lbs to cover anything we could not see from the photo reviews. That is less than both bins were allowed with the included 3 tons each (12,000lbs). There is no way we incurred 4.97 (9,940lbs) tons of overages above the given 12,000lbs included in the container rentals. As for the driveway, your office was warned of the yard damages due to the storm and, was told there was an alternative to placing the container in the yard. Your [redacted] chose to mark it for the front yard. We requested to be present at delivery due to the alternative placement. To ensure we were contacted, you were given two contacts, not just one. I stressed to your company of the importance of our being present. Your company did not comply. A blanket statement in your work order does not relinquish you of your neglect in contacting us for placement or of complaints. The damages could have been avoided. Taking special care to accommodate instructions during a natural disaster is only logical since conditions are not normal. Not only that but, your company has ignored all our complaints submitted through your support system. Note, that we were even given a representative’s name to expect contact; no contact ever occurred. Another collections [redacted] said she would forward this case to management, to date there has been no contact outside of the Revdex.com reply. Furthermore, your collections [redacted] informed me you were charging me $495.00 for placing a Lien Notice on our property. Considering the above information, this act was unwarranted. These charges should also be removed. At this time, I do not see where we reasonably owe your company overages and, you have been paid in full for both containers in advance. It is my belief that your company should send us a completed Lien Waiver. Photo file folder could not be added to this reply as all attachments allowed are full. I will gladly send through another connection.
Regards,
[redacted]
Mr. [redacted] ordered a 4
yard dumpster from Arwood Waste in December of 2012. In October of 2015 Mr.
[redacted] called our office and stated he wanted a new dumpster as this one was all
rusted and he wanted a lock put on the unit.
The driver we had trade
the units out accidently took a 2 yard...
opposed to a 4 yard. He did indeed have
a 4 yard for until this time.
At this time there is a
refund due to Mr. [redacted] for 5 billing cycles @ $45 each, from 10/31/15 through 3/8/16 making a total of $225. The unit will be changed out by Tuesday
3/8/16. I have resumed the service. I will be happy to place the $225 on Mr. [redacted] account leaving him a balance with Arwood Waste of $145.40
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]