After looking into this account in our other system, I realize that there you did have 2 crs. Yes I understand I place a goodwill credit for a few missed services even if you were behind after speaking with you I wanted to help you. Arwood Waste has removed all late fees, interest fees as well as the legal fees. All we are asking is for the $425 lien be paid and we will happily issue a lien release.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Accounts Payable
Mr. [redacted], First and foremost I sincerely, apologize that you did not receive the upmost respect and customer service available. I see your account is in good standings. Is there anything I can do to assist you?
The invoice has been removed and you do not owe Arwood Waste anything. I do sincerely, apologize for the inconvenience this has caused.Thank you,[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am only willing to pay the advertised amount of $79 plus the delivery fee of $29. I am also requesting that the advertisement be removed that is stating those rates with no reference of additional fees. I am willing to forgo the $50 credit that I also signed up for in the advertisement.
Regards,
[redacted]
The balance on this account is $2,696.57 for services rendered 12/9/2014 thru 6/2/2015. This is a valid charge and Arwood Waste request it to be paid asap. The compliant states that they were advised they had a zero balance. The [redacted] that sent the email is no longer employed at...
Arwood Waste and things like this would be the reason why. She was not in the billing department and had no authority to advise of a zero balance. As far as being hung up on this did not occur until my [redacted] was cursed at and verbally abused. That is when she disconnected the call.
I sincerely, apologize however, this was something that was out of our control. We had this scheduled with our sister company and he had provided his units for hurricane [redacted] victims and the units weredestroyed. On behalf of Arwood Waste we do apologize but these unforeseen issues cannot...
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There were no charges made to the credit card provided because we did not render any services to your party. We are addressing the communication issues that you have faced internally to ensure that this does not happen to any other customer. I will do additional research to try and...
assist you with getting some container service to your location.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The business has failed miserably to address the core of the complain, which is the fact that the rep had messed up the order and the business did not respond when contacted by the customer to solve the issue. Consequently, this resulted in refusing to accept the service. The business has to be held accountable for the failure of this transaction due to its [redacted]' incompetency, not the client who tried hard to resolve the problem.
Regards,
[redacted]
At this time as far as a refund there is nothing I can do as Mrs. [redacted] has already gone to her credit card company and stopped the payment to Arwood Waste. At this time I am requesting you retract your dispute and we will refund the $107. As Mrs. [redacted] stated these charges are justified
Your account indeed does show the $798 payment made as well as the $60 credit given. The payment is to be ran the day of the order not when removed. Also, per our driver he did attemptto call and the call went directly to a voice mail. I have attached all documents that were requested. Please see...
all documents attached. Also please see the original order page 4 states we are not responsible for driveways.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Unfortunately, these things occur from time to time. Our sister companies have the units reserved at the time however, there are variables that could occur, such as damaged units picked up from events prior to this one.Arwood Waste sincerely, apologies for any inconvenience this may have caused you....
After looking into this account in our other system, I realize that there you did have 2 c
rs. Yes I understand I place a goodwill credit for a few missed services even if you were behind after speaking with you I wanted to help you. Arwood Waste has removed all late fees, interest fees as well as the legal fees. All we are asking is for the $425 lien be paid and we will happily issue a lien release.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Accounts Payable
Mr. [redacted], First and foremost I sincerely, apologize that you did not receive the upmost respect and customer service available. I see your account is in good standings. Is there anything I can do to assist you?
The invoice has been removed and you do not owe Arwood Waste anything. I do sincerely, apologize for the inconvenience this has caused.Thank you,[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am only willing to pay the advertised amount of $79 plus the delivery fee of $29. I am also requesting that the advertisement be removed that is stating those rates with no reference of additional fees. I am willing to forgo the $50 credit that I also signed up for in the advertisement.
Regards,
[redacted]
The balance on this account is $2,696.57 for services rendered 12/9/2014 thru 6/2/2015. This is a valid charge and Arwood Waste request it to be paid asap. The compliant states that they were advised they had a zero balance. The [redacted] that sent the email is no longer employed at...
Arwood Waste and things like this would be the reason why. She was not in the billing department and had no authority to advise of a zero balance. As far as being hung up on this did not occur until my [redacted] was cursed at and verbally abused. That is when she disconnected the call.
Unfortunately, the first call for removal we have record of was 8/5/15 and at that time I did request the removal. The lien and balance are legitimate
I sincerely, apologize however, this was something that was out of our control. We had this scheduled with our sister company and he had provided his units for hurricane [redacted] victims and the units weredestroyed. On behalf of Arwood Waste we do apologize but these unforeseen issues cannot...
be helped.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Arwood Waste has never received a payment in the amount of $106.54. We have no record of request for removal any sooner than the unit was removed.
There were no charges made to the credit card provided because we did not render any services to your party. We are addressing the communication issues that you have faced internally to ensure that this does not happen to any other customer. I will do additional research to try and...
assist you with getting some container service to your location.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The business has failed miserably to address the core of the complain, which is the fact that the rep had messed up the order and the business did not respond when contacted by the customer to solve the issue. Consequently, this resulted in refusing to accept the service. The business has to be held accountable for the failure of this transaction due to its [redacted]' incompetency, not the client who tried hard to resolve the problem.
Regards,
[redacted]
At this time as far as a refund there is nothing I can do as Mrs. [redacted] has already gone to her credit card company and stopped the payment to Arwood Waste. At this time I am requesting you retract your dispute and we will refund the $107. As Mrs. [redacted] stated these charges are justified
Your account indeed does show the $798 payment made as well as the $60 credit given. The payment is to be ran the day of the order not when removed. Also, per our driver he did attemptto call and the call went directly to a voice mail. I have attached all documents that were requested. Please see...
all documents attached. Also please see the original order page 4 states we are not responsible for driveways.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Arwood Waste has implemented standard procedures to avoid these unfortunate incidents. They are very minimal however, things do happen
Unfortunately, these things occur from time to time. Our sister companies have the units reserved at the time however, there are variables that could occur, such as damaged units picked up from events prior to this one.Arwood Waste sincerely, apologies for any inconvenience this may have caused you....