[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am disappointed that they don't want to take credit for their actions. They said they were sorry for the trouble during my rental period. It was after I rented it and paid for it that the problems started. I wish I would have read the complaints against this company before I rented from them.
Regards,
[redacted]
Arwood Waste will remove the lien on the property and close the account with a zero balance. There will be a lien release sent Wednesday 8/19 to [redacted] as well as mailed to [redacted]. Arwood Waste still feels we fulfilled the services but as a good will gesture for our valued customers this will be removed from the account.
Arwood Waste does sincerely, apologize for the unfortunate lack of service you received. Arwood Waste could not service your area with the restroom trailer. Again this was an episode that has occurred very few times and we are working diligently with all of our sister companies...
to assure it does not happen again. Please accept Arwood Waste apologies.
The call could not have been to our business yesterday as we do not have any prices like that. However, our call center associates do not know if we have anything in stock here or with our sister companies nordo they know if there would be a price increase as all they do is take incoming potential sales calls. He sounds as if you may have reached another company similar to ours.Thank you,[redacted]
We sincerely apologize for this oversight. This is the first time that we had an event domino such as this one did. We are a national company who partners, networks, and teams with many companies across the states. It is literally impossible for us to have an...
accurate count on inventory, which in the normal course of business, does not effect us at all. Unfortunately, we were not prepared for this, and with the onslaught of orders for this event, there were multiple orders that were double booked, and even triple booked. The companies that we use in these rural ares only have so many units, and they were booking orders at the same time we were. There again, this usually does not effect us in anyway. We just were not prepared for this, as this has never happened in this way to us before. Unfortunately, we had to "Overbook" quite a few orders because of this issue. While we do apologize for the mix up, we hope that you can take some satisfaction in light of the fact that we now have a model to follow on large events like this. We have a process, and if followed, it will alleviate the possibilities of this happening again.
I sincerely, apologize for the issues you had during your rental period. Your account has never been given to any type of agency as a bad debt. Your account is closed with a zero balance
Complaint: [redacted]
I am rejecting this response because: due to circumstances, the fact they waited until Thursday afternoon to tell me the unit was damaged, by their assurances from company employees I would have a unit, and finding out Friday morning I had to pay more money than contracted. I agreed to the original price, not the one I paid.
Regards,
[redacted]
First it was around 5pm Monday 6/6/16 and I was already home on my cell phone not a corporate land line. I sent all my employees home at 4pm this day due to the tornado warnings in Duval County.We tried numerous times to reach out to this customer to deliver the units and there was no...
availability. We were charged $50 for both times that the units were attempted to be delivered with no answer to the phone numbers we were provided. This was no fault of our company nor our sister company however, we did charge $213.93 and I am offering half of that back due to the charges that Arwood was in fact charged.This morning I received an email about the refund I advised how much the refund would be however, when they advised they had already contacted their credit card company and done a dispute, so at that time I did not request the refund due to them already stopping the charge. The only reason my director of communications hung up the phone on Mr. [redacted] is due to the profanity. Our company policy is if a customer is using Harsh profanity (the f word and GD) they are to terminate the call. He remained completely professional during the call and only ending it when the profanity continued.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that I have a specific complaint with the woman answering the phone. Rudeness should never be tolerated. I'm a good customer, though small, and only asking for some courtesy.
Regards,
[redacted]
I am the [redacted] and I just started working your account today.Your total outstanding balance is $275.29. The dumpster weighed 6.82 you were not given the 3 ton allotment and adjusted that as well as removed the $14 dollars for the over days allotted.As far as the tree goes AW subbed the job...
to [redacted]'s roll off dumpsters so it was there driver that damaged your property.
Complaint: [redacted]
I am rejecting this response because: If someone can see my account to be able to tell that I updated my delivery date from August 13 to August 7th and actually confirmed that date without me having to even say it when I called, how/why isn't there any notes section/flag to say "this order cannot be completed." If you new back in APRIL that this could not be done, why were people still confirming that my order was in place and assuring me that I had nothing to worry about!! The excuses are completely unacceptable. The apologize is far too little too late and I'm even shocked that your system allowed me to complete the order in the first place if you don't service my area. Where on your system do you specify which areas you serve? Why wasn't a simple phone call made to me immediately to say "we noticed you selected an area we unfortunately do not service" instead of a "robotic" email that just said "overbook notice #____" that doesn't tell me anything! That is not clear, and that does not explain the situation. The email that you sent saying "overbook notice" - it wasn't that you were overbooked, you don't even serve my area. Again, unclear communication with no follow-up explanation. *The company I booked my honeymoon through calls me each time they send an email just to confirm everything is going smoothly with our trip. This would have been a great phone call back in April to get to explain that it can't happen. That would have given me months to figure it out! What do you do for people who don't regularly check their email? You asked me for my phone number, for what reason? Clearly you don't use it. Then when you called me yesterday and immediately started with "calling regarding your overbooked order that we told you about back in April". The tone was unnecessary...and you obviously realized that I did not receive that communication otherwise you wouldn't have started it that way. That's what I call guilt over realizing that I clearly did not know that I wasn't getting my order. It is incredibly poor business practice and customer service to not have your reps equipped with customer account information, such as CANCELLING AN ORDER. This is all I have to say on the matter (for now) and if that's all you have to say then there's no point in going back and forth. I really hope you revise your practices for future clients. I'll have to deal with the unfortunate stress (emotional and financial that was caused by something complete preventable.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Consumer called and stated issue is resolved.
Mr. [redacted], email has been removed completely from out system. If there are any other transactions will be handled with [redacted] the previous owner.Mr. [redacted], please accept my sincere apologies for the emails you received.
The account has a zero balance however, there is not a refund dues as we do not pro-rate. I sincerely, apologize that you called and the unit was not removed per your instruction but it has been now and your account is closed.
This dumpster will be removed today. This was just scheduled by the roofer on Friday 7/17 @ 11:52am. With the rain and some truck issues we are just behind but it will be gone today. We sincerely, apologize for the delay
Complaint: [redacted]
I am rejecting this response because: It is not addressing the fact that we never recieved the toilet. It also doesn't adress the fact that on January 21st 2015 (email provided) we told Arwood we didn't receive it and to stop billing. At that point, (if they delivered to the wrong location) they should have picked it up and stopped charging us. We did receive a different unit that we paid for. The other issue is no one will have a discussion with us that is why we have to communicate on this site. My number is [redacted]. I would like to get this resolved as it is becoming time consuming and silly. We dispute the $2,500 charge and at most would be willing to pay until the January 21st email when we explicitly cancelled and disputed the order.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am disappointed that they don't want to take credit for their actions. They said they were sorry for the trouble during my rental period. It was after I rented it and paid for it that the problems started. I wish I would have read the complaints against this company before I rented from them.
Regards,
[redacted]
Arwood Waste will remove the lien on the property and close the account with a zero balance. There will be a lien release sent Wednesday 8/19 to [redacted] as well as mailed to [redacted]. Arwood Waste still feels we fulfilled the services but as a good will gesture for our valued customers this will be removed from the account.
Arwood Waste does sincerely, apologize for the unfortunate lack of service you received. Arwood Waste could not service your area with the restroom trailer. Again this was an episode that has occurred very few times and we are working diligently with all of our sister companies...
to assure it does not happen again. Please accept Arwood Waste apologies.
The call could not have been to our business yesterday as we do not have any prices like that. However, our call center associates do not know if we have anything in stock here or with our sister companies nordo they know if there would be a price increase as all they do is take incoming potential sales calls. He sounds as if you may have reached another company similar to ours.Thank you,[redacted]
We sincerely apologize for this oversight. This is the first time that we had an event domino such as this one did. We are a national company who partners, networks, and teams with many companies across the states. It is literally impossible for us to have an...
accurate count on inventory, which in the normal course of business, does not effect us at all. Unfortunately, we were not prepared for this, and with the onslaught of orders for this event, there were multiple orders that were double booked, and even triple booked. The companies that we use in these rural ares only have so many units, and they were booking orders at the same time we were. There again, this usually does not effect us in anyway. We just were not prepared for this, as this has never happened in this way to us before. Unfortunately, we had to "Overbook" quite a few orders because of this issue. While we do apologize for the mix up, we hope that you can take some satisfaction in light of the fact that we now have a model to follow on large events like this. We have a process, and if followed, it will alleviate the possibilities of this happening again.
Unfortunately, the fee cannot be waived due to the fuel to take the units for them to be refused.
I have reduced the balance due to $80. This is for the attempted delivery
I sincerely, apologize for the issues you had during your rental period. Your account has never been given to any type of agency as a bad debt. Your account is closed with a zero balance
Complaint: [redacted]
I am rejecting this response because: due to circumstances, the fact they waited until Thursday afternoon to tell me the unit was damaged, by their assurances from company employees I would have a unit, and finding out Friday morning I had to pay more money than contracted. I agreed to the original price, not the one I paid.
Regards,
[redacted]
First it was around 5pm Monday 6/6/16 and I was already home on my cell phone not a corporate land line. I sent all my employees home at 4pm this day due to the tornado warnings in Duval County.We tried numerous times to reach out to this customer to deliver the units and there was no...
availability. We were charged $50 for both times that the units were attempted to be delivered with no answer to the phone numbers we were provided. This was no fault of our company nor our sister company however, we did charge $213.93 and I am offering half of that back due to the charges that Arwood was in fact charged.This morning I received an email about the refund I advised how much the refund would be however, when they advised they had already contacted their credit card company and done a dispute, so at that time I did not request the refund due to them already stopping the charge. The only reason my director of communications hung up the phone on Mr. [redacted] is due to the profanity. Our company policy is if a customer is using Harsh profanity (the f word and GD) they are to terminate the call. He remained completely professional during the call and only ending it when the profanity continued.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that I have a specific complaint with the woman answering the phone. Rudeness should never be tolerated. I'm a good customer, though small, and only asking for some courtesy.
Regards,
[redacted]
The balance on the account has been removed and the account has been closed with a zero balance.
I am the [redacted] and I just started working your account today.Your total outstanding balance is $275.29. The dumpster weighed 6.82 you were not given the 3 ton allotment and adjusted that as well as removed the $14 dollars for the over days allotted.As far as the tree goes AW subbed the job...
to [redacted]'s roll off dumpsters so it was there driver that damaged your property.
Complaint: [redacted]
I am rejecting this response because: If someone can see my account to be able to tell that I updated my delivery date from August 13 to August 7th and actually confirmed that date without me having to even say it when I called, how/why isn't there any notes section/flag to say "this order cannot be completed." If you new back in APRIL that this could not be done, why were people still confirming that my order was in place and assuring me that I had nothing to worry about!! The excuses are completely unacceptable. The apologize is far too little too late and I'm even shocked that your system allowed me to complete the order in the first place if you don't service my area. Where on your system do you specify which areas you serve? Why wasn't a simple phone call made to me immediately to say "we noticed you selected an area we unfortunately do not service" instead of a "robotic" email that just said "overbook notice #____" that doesn't tell me anything! That is not clear, and that does not explain the situation. The email that you sent saying "overbook notice" - it wasn't that you were overbooked, you don't even serve my area. Again, unclear communication with no follow-up explanation. *The company I booked my honeymoon through calls me each time they send an email just to confirm everything is going smoothly with our trip. This would have been a great phone call back in April to get to explain that it can't happen. That would have given me months to figure it out! What do you do for people who don't regularly check their email? You asked me for my phone number, for what reason? Clearly you don't use it. Then when you called me yesterday and immediately started with "calling regarding your overbooked order that we told you about back in April". The tone was unnecessary...and you obviously realized that I did not receive that communication otherwise you wouldn't have started it that way. That's what I call guilt over realizing that I clearly did not know that I wasn't getting my order. It is incredibly poor business practice and customer service to not have your reps equipped with customer account information, such as CANCELLING AN ORDER. This is all I have to say on the matter (for now) and if that's all you have to say then there's no point in going back and forth. I really hope you revise your practices for future clients. I'll have to deal with the unfortunate stress (emotional and financial that was caused by something complete preventable.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Consumer called and stated issue is resolved.
Mr. [redacted], email has been removed completely from out system. If there are any other transactions will be handled with [redacted] the previous owner.Mr. [redacted], please accept my sincere apologies for the emails you received.
The account has a zero balance however, there is not a refund dues as we do not pro-rate. I sincerely, apologize that you called and the unit was not removed per your instruction but it has been now and your account is closed.
This dumpster will be removed today. This was just scheduled by the roofer on Friday 7/17 @ 11:52am. With the rain and some truck issues we are just behind but it will be gone today. We sincerely, apologize for the delay
Complaint: [redacted]
I am rejecting this response because: It is not addressing the fact that we never recieved the toilet. It also doesn't adress the fact that on January 21st 2015 (email provided) we told Arwood we didn't receive it and to stop billing. At that point, (if they delivered to the wrong location) they should have picked it up and stopped charging us. We did receive a different unit that we paid for. The other issue is no one will have a discussion with us that is why we have to communicate on this site. My number is [redacted]. I would like to get this resolved as it is becoming time consuming and silly. We dispute the $2,500 charge and at most would be willing to pay until the January 21st email when we explicitly cancelled and disputed the order.
Regards,
[redacted]
Arwood Waste is working diligently, to resolve this issue. The credit card provided has not been ran and will not be until the unit is on site.