The reason your account was not flagged is due to Arwood Waste does not enter into our billing system until the units are delivered. This way there is no chance of a cancellation or overbooked occurrence and the credit card being run. We take the upmost safety precautions when dealing with our potential customers credit card/check information. We do sincerely, apologize that you have endured these frustrations on your special day. I am not real sure exactly what else I could do besides apologize. Please accept Arwood Waste sincerest apologies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]0, and find that this...
resolution is satisfactory to me. After submitting the complaint the business said they could have the unit to me on Monday July 27, which was unacceptable to me as I needed the unit for July 24th. They were unable to tell me why my unit was not delivered on the confirmed date or where it was. I had told the business I was submitting a complaint but cancelled the unit because it would be useless to me if delivered after the 23rd. I am satisfied with the cancellation and the fact my card was not charged but would like to know why my unit was not delivered as promised.
Regards,
Ann [redacted]
Arwood Waste has contacted the collection company and advised that you were indeed billed in error and it was the fault of Arwood Waste not you. I sent you a paid on full invoice out of our system.Your account is now closed with Arwood Waste and the collection agency and any derogatory information has been removed.
Complaint: [redacted]
I am rejecting this response because: you did not fulfill this order because you did not provide a trailer. Your delivery man called and said here's a name and phone number. Your business failed to provide the reliable, dependable service it advertises. You did not bother to contact me after I completed the survey that your company sends out. You seem to be missing the main issue. I had a contract for $1394; at the very last possible moment you left me without the trailer and passed me off to another company. This incurred an additional cost of over $500. Do you consider this dependable and reliable service that you advertise? It wasn't my fault, but I'm the one stuck with the additional expense. We called the week before the wedding and on Thursday and were guaranteed a toilet. The stress this caused our family the day before the wedding was awful .
Regards,
[redacted]
All the fees have been removed from the account. I sincerely, apologize for the internal billing issue. The account has been closed with a zero balance
This account has been closed with a zero balance. I do apologize for the letters however they are on an external server and if you respond to them they will continue coming to you even after the balance is paid. I have also removed your name from the external server and you may receive one more...
email but please do not respond. Arwood Waste is in the process of changing this and again we sincerely, apologize.
Our office was called for the removal and it was mistakenly removed 5 days early. Arwood Waste would be happy to reimburse you the $34.38 which would be the amount for the 5 days. As far as going on private property the driver went on that property weekly to service so we were not aware that we were...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I never stated that the charges were justified. I did not and do not accept any charges. The multiple errors were on their end and I do not accept responsibility for them. Perhaps your staff should be trained better to take information correctly and a driver should not have been sent out for a second day when he could not find us the first day. It's scammy to say they were out 2 days because common sense would dictate not to send a driver out again. I can remove the dispute at any time, but not until I hear a reasonable response where I am not responsible for their information taking errors, of which there have been multiple.
Regards,
[redacted]
I will do a good will adjustment on the account on the money owed as well as send a lien release. There is not a refund due. I will take care of these adjustments when Mr. [redacted] is satisfied with the offer of the adjustment I will forward a lien release to all parties involved.
Your sales person was [redacted] as [redacted] is the [redacted] and does not do sales. The $125 is from our [redacted] company for trying to deliver and the delivery was refused. The $125 is a valid charge
First and foremost I sincerely, apologize for the inconvenience. I can offer you $100 credit to your account for a future order however, I can't put $100 back on your card
Arwood Waste done everything in our power to supply the requested items. I have tried to locate something elsewhere.Unfortunately there is not anyway to give you the money difference. These things are beyond Arwood Waste control and we notified you as soon as we were aware of the problem
Your balance is $213.93. My staff has taken multiple calls as well as setting the service up. We are requesting payment in full as we are a service. What we paid [redacted] is between Arwood Waste and [redacted].We do a lot of business with [redacted] and the price you were told is exclusively Arwood's...
price. Please pay your balance as services were rendered
I apologize for all the inconvenience and non communication from Arwood Waste. However, I have checked all phone records and do not see any request for removal. If these emails were being sent to [redacted] then they were not addressed as she left the company a few months ago. The balance is $1,140.35,...
however to get this settled now I can offer you a pay off of $840.35
Complaint: [redacted]
I am rejecting this response because: I never said yeah but the invoices came from your sister company. Read the trial of emails and show me where I did ever say that!!! Plain and simple I did not get a service from you, your sister company or your mother company or nobody. There is no grounds to collect this money. Why are you deliberated trying to ignore that there is an email from your company or your sister company cancelling the service? Have you read the attached email? Please give me your comments on the attached email and tell me how can you try to collect for a service that your company, either sister company never delivered, and that your representative Mr. [redacted] himself canceled?I owe you nothing, cero, nada. I need you invoice to be cancelled, the lien withdraw, my statement with CERO balance sent to me ASAP.
Regards,
[redacted]
because:I never said I would not pay for services received - especially since I gave Arwood Waste my credit card information and authorization at the time of ordering and I never instructed them not to process it. In addition, Arwood Waste was paid as agreed because I initiated the payment online myself even though they already had my payment information. Arwood Waste refused to process my credit card and then sent letters stating I was delinquent. I made numerous attempts to contact Arwood Waste but they refused to speak with me to discuss the service issue. I may have stated that I did not feel like I should pay the full amount since this company DID NOT provide me services for the 30 days promised in their written contract but I NEVER stated I would NOT pay. I still feel like I should be partially reimbursed or compensated because I had counted on the unit for 30 days and I can prove that I was guaranteed a unit for 30 days in writing but had the unit for 2 and 1/2 days. The initial 10% discount was given to me for a matter unrelated to the 30 day service agreement they dishonored. This company has been unprofessional from the start and their level of customer service is poor at best. I repeatedly asked for a manager or supervisor to contact me and no one would do so. I also cannot believe that a CEO or President of a company who received an email and letter sent to his personal company email address detailing the many errors his company made in this situation, would not take the time to personally respond - especially since his company continued to threaten me with collection letters, threats of reporting me to credit bureaus and to the IRS and harass me - all in error - long after they had already received payment in full.
Regards,
[redacted] [redacted]
Mr. [redacted] actually placed the order with Arwood Waste. The removal date of 3/7 is a tentative removal date and all customers are advised to call our office for removal. As you can see attached the invoice from our sister company showing the services that were rendered. As she stated the...
invoice was billed at $3,200 and has been reduced to $800. When billing I did not realize Mr. [redacted] had requested and paid for multiple cleanings per week. After speaking with our sister company I was advised the only extra was for the Saturday and Sunday cleaning which is why the invoice was reduced. Mrs. [redacted] continued to slander my employees with harsh words as well as verbally abusing my entire staff, as well as myself. Arwood finally received payment from [redacted] on 5/26/16 by check number #[redacted]
The reason your account was not flagged is due to Arwood Waste does not enter into our billing system until the units are delivered. This way there is no chance of a cancellation or overbooked occurrence and the credit card being run. We take the upmost safety precautions when dealing with our potential customers credit card/check information. We do sincerely, apologize that you have endured these frustrations on your special day. I am not real sure exactly what else I could do besides apologize. Please accept Arwood Waste sincerest apologies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]0, and find that this...
resolution is satisfactory to me. After submitting the complaint the business said they could have the unit to me on Monday July 27, which was unacceptable to me as I needed the unit for July 24th. They were unable to tell me why my unit was not delivered on the confirmed date or where it was. I had told the business I was submitting a complaint but cancelled the unit because it would be useless to me if delivered after the 23rd. I am satisfied with the cancellation and the fact my card was not charged but would like to know why my unit was not delivered as promised.
Regards,
Ann [redacted]
Arwood Waste has contacted the collection company and advised that you were indeed billed in error and it was the fault of Arwood Waste not you. I sent you a paid on full invoice out of our system.Your account is now closed with Arwood Waste and the collection agency and any derogatory information has been removed.
Complaint: [redacted]
I am rejecting this response because: you did not fulfill this order because you did not provide a trailer. Your delivery man called and said here's a name and phone number. Your business failed to provide the reliable, dependable service it advertises. You did not bother to contact me after I completed the survey that your company sends out. You seem to be missing the main issue. I had a contract for $1394; at the very last possible moment you left me without the trailer and passed me off to another company. This incurred an additional cost of over $500. Do you consider this dependable and reliable service that you advertise? It wasn't my fault, but I'm the one stuck with the additional expense. We called the week before the wedding and on Thursday and were guaranteed a toilet. The stress this caused our family the day before the wedding was awful .
Regards,
[redacted]
All the fees have been removed from the account. I sincerely, apologize for the internal billing issue. The account has been closed with a zero balance
This account has been closed with a zero balance. I do apologize for the letters however they are on an external server and if you respond to them they will continue coming to you even after the balance is paid. I have also removed your name from the external server and you may receive one more...
email but please do not respond. Arwood Waste is in the process of changing this and again we sincerely, apologize.
Our office was called for the removal and it was mistakenly removed 5 days early. Arwood Waste would be happy to reimburse you the $34.38 which would be the amount for the 5 days. As far as going on private property the driver went on that property weekly to service so we were not aware that we were...
not to go on the property.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I never stated that the charges were justified. I did not and do not accept any charges. The multiple errors were on their end and I do not accept responsibility for them. Perhaps your staff should be trained better to take information correctly and a driver should not have been sent out for a second day when he could not find us the first day. It's scammy to say they were out 2 days because common sense would dictate not to send a driver out again. I can remove the dispute at any time, but not until I hear a reasonable response where I am not responsible for their information taking errors, of which there have been multiple.
Regards,
[redacted]
I will do a good will adjustment on the account on the money owed as well as send a lien release. There is not a refund due. I will take care of these adjustments when Mr. [redacted] is satisfied with the offer of the adjustment I will forward a lien release to all parties involved.
Your sales person was [redacted] as [redacted] is the [redacted] and does not do sales. The $125 is from our [redacted] company for trying to deliver and the delivery was refused. The $125 is a valid charge
There is a balance of $159.93 on the account. The removal date is a tentative date and our customer is aware that they must call for removal.
I have requested the $213.93 remainder of the $313.93 for the broken unit. This should show on your credit card within 3-5 business days
The total you paid was $188.93 which is for services rendered. All other fees have been removed from the account.
First and foremost I sincerely, apologize for the inconvenience. I can offer you $100 credit to your account for a future order however, I can't put $100 back on your card
Arwood Waste done everything in our power to supply the requested items. I have tried to locate something elsewhere.Unfortunately there is not anyway to give you the money difference. These things are beyond Arwood Waste control and we notified you as soon as we were aware of the problem
Your balance is $213.93. My staff has taken multiple calls as well as setting the service up. We are requesting payment in full as we are a service. What we paid [redacted] is between Arwood Waste and [redacted].We do a lot of business with [redacted] and the price you were told is exclusively Arwood's...
price. Please pay your balance as services were rendered
I apologize for all the inconvenience and non communication from Arwood Waste. However, I have checked all phone records and do not see any request for removal. If these emails were being sent to [redacted] then they were not addressed as she left the company a few months ago. The balance is $1,140.35,...
however to get this settled now I can offer you a pay off of $840.35
Complaint: [redacted]
I am rejecting this response because: I never said yeah but the invoices came from your sister company. Read the trial of emails and show me where I did ever say that!!! Plain and simple I did not get a service from you, your sister company or your mother company or nobody. There is no grounds to collect this money. Why are you deliberated trying to ignore that there is an email from your company or your sister company cancelling the service? Have you read the attached email? Please give me your comments on the attached email and tell me how can you try to collect for a service that your company, either sister company never delivered, and that your representative Mr. [redacted] himself canceled?I owe you nothing, cero, nada. I need you invoice to be cancelled, the lien withdraw, my statement with CERO balance sent to me ASAP.
Regards,
[redacted]
I am rejecting this response...
because:I never said I would not pay for services received - especially since I gave Arwood Waste my credit card information and authorization at the time of ordering and I never instructed them not to process it. In addition, Arwood Waste was paid as agreed because I initiated the payment online myself even though they already had my payment information. Arwood Waste refused to process my credit card and then sent letters stating I was delinquent. I made numerous attempts to contact Arwood Waste but they refused to speak with me to discuss the service issue. I may have stated that I did not feel like I should pay the full amount since this company DID NOT provide me services for the 30 days promised in their written contract but I NEVER stated I would NOT pay. I still feel like I should be partially reimbursed or compensated because I had counted on the unit for 30 days and I can prove that I was guaranteed a unit for 30 days in writing but had the unit for 2 and 1/2 days. The initial 10% discount was given to me for a matter unrelated to the 30 day service agreement they dishonored. This company has been unprofessional from the start and their level of customer service is poor at best. I repeatedly asked for a manager or supervisor to contact me and no one would do so. I also cannot believe that a CEO or President of a company who received an email and letter sent to his personal company email address detailing the many errors his company made in this situation, would not take the time to personally respond - especially since his company continued to threaten me with collection letters, threats of reporting me to credit bureaus and to the IRS and harass me - all in error - long after they had already received payment in full.
Regards,
[redacted] [redacted]
Mr. [redacted] actually placed the order with Arwood Waste. The removal date of 3/7 is a tentative removal date and all customers are advised to call our office for removal. As you can see attached the invoice from our sister company showing the services that were rendered. As she stated the...
invoice was billed at $3,200 and has been reduced to $800. When billing I did not realize Mr. [redacted] had requested and paid for multiple cleanings per week. After speaking with our sister company I was advised the only extra was for the Saturday and Sunday cleaning which is why the invoice was reduced. Mrs. [redacted] continued to slander my employees with harsh words as well as verbally abusing my entire staff, as well as myself. Arwood finally received payment from [redacted] on 5/26/16 by check number #[redacted]