A mortgage short-sale Chase completed on a property with my ex has significant irregularities in the paperwork Although on the mortgage, Chase completed the sale without providing me with any communication to my mailing address, without requesting any information from me and without a Quit Claim Deed -- but continues to report the historical delinquencies against me
We have contacted Chase several times this year via letter and phone to request they remove the MIP from the account as it was under 78% of appraised valueBecause our case number is before June 3, 2013, the MIP is to be cancelled when the loan reaches 78% of original valueWe have send several written requests as required by lawThe original appraisal was $185k, current is $250kThe balance is $140kChase is committing by fraud by not cancellingThis is our last step before hiring legal counselWe have even offered to pay for Chase to do its own appraisal
Chase mortgage loan process and denial detailed below by priority
Loan modification date recorded of 8/1/per Chase policy restricted me from refinancing and/or requesting any Chase loan for yearsMy loan application for #was dated 6/17/violated this restriction
Dispute as discussed with Suha O***
- Loan modification was discussed in length with Benjamen R*** prior to receiving pre-approval on 5/I re-iterated to double check as I wanted to make sure that this will not be an issue for denialI was assured that this was within policy thus I receive a pre-approval of $900KThe loan amount was then changed to $850K based on new credit score in the middle of June
- After reviewing the modification the was three years of restrictionThe loan MUST NOT be in default which was defined as months behind on payments or the modification becomes null and void
- I requested for documentation to support the 4yr Chase policyChase stated that this
I logged on to my Chase mortgage account to download tax documents and learned that our mortgage had increased by $Although I know we were receiving a three year interest rate discount, we received no notice of this program coming to an end nor were we given an opportunity to discuss other options for maintaining the 1% mortgage rate as my husband has been deployed in the last months
Also, we wanted to get additional details on why the interest we paid for the first years of the loan was never applied to the life of the loan when we refinanced
I called to speak to a manager in the Military Financial Services department this morning and was transferred aroundI spoke to a woman who claimed she needed to verify the accountAfter verifying the account a few times she placed me on hold and said that she would get a managerShe came back to the line and said she needed to know why I needed to speak to a managerI told her I was having problems with the account and t
Florida was struck by Hurricane Irma, I was in the direct path which lead to distruction of my propertyI spoke to chase between the months of September and January their CS reps are not all on the same pageI spoke to CS reps who said that I wouldn't have to make a mortgage payment until December but would have to pay all payments, which made absolutly no sense b/c if im trying to repair the property where am I going to get the funds to make all payment, this was about phone conversations with several repsI then spoke to a Disaster Recover CS who said that I was provided information, and that there is a forbearnce period which would end Feburaty 28th of and at that point I would need to make my payment in March and the remaining payments would either be tacked to the end of the mortgage or I could do a balloon payment, my choiceHe said that a forbearnce letter was sent out and it does read that I would need to make all payments in December but that was miss lea
I have been receiving 9,x inch envelopes A day since May of They contain personal information such as account #s The information inside is dated 11/I have spoken to numerous people at Chase in the local offices as well as at the executive offices in OhioThe last person I spoke with was a ** *** ***Everyone I speak to is very pleasent but I get no resultsI have received over of these envelopesThey do not fit in my mail so they stick out so everybody knows when I am not home
They said they put me on there do not mail list on separate occasionsobviously to no availPlease Help
In September of 2014, I was in a high risk pregnancy and my spouse and I had some set backs come up and were struggling to pay our mortgageI called up Chase and asked about doing a streamline refinancing to lower my paymentI explained my situation with the pregnancy and asked they lower my interest rateIn January I received paperwork that I attempted to read but couldn't understandI called Chase up and spoke with the agent who had been helping meHe stated that was the paperwork for my new mortgage and that I needed to go to a notary IMMEDIATELY and have it signed and mailed back or I would lose my homeBy this time in my pregnancy, I was also seeing a specialist and they were starting to be concernedI didn't want to be homeless, so I did as I was askedTime went by and my son arrived weeks early via emergency c-sectionI started making new mortgage payments and life went onI NEVER received a copy of my new mortgage agreementThen in July 2016,
I have been on time with all my payments and all monthly statements show this, now they are advising that I have these fees -Returned payment fee of $-Accumulated late fee of $I tried to call to ask when I was late and they advised me they could not give me any information since this is my late mothers homeA year ago a submitted all paperwork to get information and be able to pay for this loan and still I keep on having issues and now they try to get these late fees that do not even make sense, since I have statements and receipts to prove this
To The B.B.B.To Whom it may concern:Chase stole & misrepresented my mortgage payments &
forced me into bankruptcy.$- $8,was over paid in the bankruptcyChase kept me
from the 2-3% interest everyone was getting and still getting because of this
fraudulent bankruptcy.Now they say that I owe this enormous amount of money which
is falseIt’s hard to communicate with Chase, they always switch the
people you are talking toYou always have to repeat yourself, with no
assistance from anyoneThey then switch me to another personDoesn’t make
since.I am reporting them to the B.B.Bmaybe you can get to the
right person.Thanks, P.SThey also sent payments back, not posting just so they
could foreclose.I had a yr fluctuating rate, then I could refinance to a
lower rateChase made sure I wouldn’t make those yrs
I was selling a property that I had owned for years I called customer service two months ago before listing the property to get an "approximate" payoff and was told that it would be around 81, I listed the house for fair market value because I had some debt that I had to pay off due to a divorce, so I calculated me listing price accordingly I went into the lawyers office today to get a surprise that the payoff was $more than I was quoted two months ago I am now in the stuck in more debt because I don't have enough money left to pay off the expenses I accrued while waiting to sale If I would have been told the truth on the pay off I wouldn't have sold the property so cheap I do have a witness as to what I was told because I had customer service representative on speaker phone at the time, because for the years I have had this loan Chase has done nothing but lie to me This complaint is just one of the many, and this is a BIG one especially since we are talking a
I am a service member that received military discounts from chase that was reported to the IRS as income Chase is charging me $a month Most recent the IRS submitted me a bill for wages earned from Chase totaling $11, The Chase representative advised that any discount attributed to me has to be reported as income under my name and social security number This information and dollar value was never instructed to me or the USERRA community Chase Military Mortgage department policy on mortgage and modification requires an investigation and I am requesting to have the currency reflected accurately on my social as the IRS is expecting $by the beginning of
The prospective buyers on our home went to see Mortgage Loan Officer Cedric B*** the buyers told us that they gave him a check for $1,to be used as a deposit for the contract on our homeThe contract indicated that the check was delivered to *** ***The buyers backed out of the contract and *** *** says they have never received the checkMrB*** is saying he does not have itI would like to know what happened to the $1,check
I have a mortgage with chaseI'm in the process of selling my house to a buyer getting a loan with chaseThe buyer purchased home owners insurance so that she can get a chase mortgageChase then billed MY account for the insurance in the new buyers nameChase then actually Paid my money from my escrow account to buy someone else homeowners insuranceWhen I contacted chase they told me I should work it out with the insurance company and the buyerWhen I contacted my buyers mortgage agent I was told Id receive a credit in daysWell we are passed that time and still no creditWhy a bank can STEAL my money by paying it to an unauthorized user is beyond meI'm closing in a couple of days and need a refund of my escrow money and need this money as wellPLEASE HELP
Unfortunately, I've been receiving very discourteous and misleading information for Chase Mortgage representativesI am a US Army Disabled Military Veteran and I was approved for a short sale and I am still occupying my property but as a military disabled veteran Chase is denying my relocation expense on my VA LoanI have been harassed, misled, and yelled at over the phoneFor instance a representative name *** responded to me over the phone in a unprofessional mannerI tried to explain to her that I needed to update my Vacancy letter because I am still occupying my homeShe hung up the phone on me and refused to assist meThis is how Chase Mortgage treat military veteransThey are very rude and they are denying to assist me and provide incentives to veteransAlso On December 15, my investor *** ** *** *** requested that Chase mortgage grant my relocation incentive and Chase still refusedAgain this is my investor telling Chase to Comply because the **
JP Morgan Chase is overbilling for an escrow accountI purchased a house on 6/1/ *** *** said we would receive a refund for Now chase is saying we are 1,shortI'm only responsible for months and my escrow is I have already paid 1,for six monthsThe total yearly taxes is only 2,How could I possibly be short when I actually overpaid?
I've had a mortgage with Chase for approximately years I've never had a late payment and usually pay a month in advance with additional principal payments
My mortgage includes several Block and Lots I pay my property taxes through an escrow account
My main complaint is this: Over most of the life of the mortgage, Chase randomly chooses which property taxes it wants to pay but not all of the agreed property taxes listed on the escrow account I've called and tried to resolve this on many occasions and now know why this company had to be bailed out by the government They are terrible at anything financially related
Loan # *** I contacted chase bank in November to refi my home, prior I wanted to make sure that I would keep my 1% cash back.I was told yes
Loan # ***
1% cash back on loan
Thank you for taking my call on Friday, December 30th regarding my 1% cash back on loanI started my loan process with Chase in early November 2016, my first question to *** *** (mortgage banker) was to make sure that I would NOT lose my 1% cash back that I had on my existing loan
I was assured by Kamala and Jonathan that I would notI have attached communication date back in November regarding my 1% cash backIt was more important for me to keep the 1% cash back on my loan or honestly, I really wasn't trying to refi
I was told that I would not lose the 1% because I had been grandfather in and it was a refi Chase to Chase
I made it very CLEAR that I did not want to lost itI communicated with Kamala and Jonathan several more times in the Chase secure site regarding
I have a CHASE credit card that I haven't used in YEARS When I received the latest billing in December, I told my wife to cancel it as we don't use it She tried to cancel it and after several long wait times on the phone, she was finally told she cant do it, even though she had all the info and security info I asked my daughter to do the same, to the same results As I was unavailable, and on an extend trip, I was stuck dealing with this when I returned I tried again to cancel today, and I am told I have to pay the $annual fee, plus interest because I waited too long I didn't wait too long, they wouldn't let my wife and my bookkeeper (daughter) cancel the card, even with all the security information They drug it out until I owed them another $96.plus I asked for a supervisor *** ** *** ***) and I get a load of ** from this lady who had no interest in helping, only in trying to belittle me and tell me how wrong I was The customer service is horrible and the card
I have a mortgage and escrow account with Chase They are to pay my property taxes and homeowner's insurance They paid my insurance on 12/23/in a "bulk check" that included other people's payments As of 1/9/Chase had to do an overnight payment for me to the insurance company which had not yet received any payment (the bulk check was around $353,according to the Chase person I spoke with)The insurance expired on 1/1/and I was informed by the insurance company that NO, I was not covered until the check showed up, meaning that from January 1-I had no insurance coverageWhat if my place would have burned down?? Chase also deducted TWICE from my escrow account $ Once was for the bulk check on 12/and once was on 1/for the overnight check (sent after I complained) The insurance company told me that when the bulk check shows up they will reimburse me $ As of 1-10-2018, that 353K was still lost in space It was a mailed check, not a wire transfe
A payment has been made every month, but it is reported late to the credit bureaus.I am disputing the amount set for the monthly paymentThe insurance and taxes have not gone up the amount that Chase is raising the payments toI called and was able to begin an escrow reviewI can't seem to speak to a person who can help resolve the issue of the payments being reported lateOnce I finally get through the automated system I get transferred from one person to another and sit on holdI have been hung up on
A mortgage short-sale Chase completed on a property with my ex has significant irregularities in the paperwork Although on the mortgage, Chase completed the sale without providing me with any communication to my mailing address, without requesting any information from me and without a Quit Claim Deed -- but continues to report the historical delinquencies against me
We have contacted Chase several times this year via letter and phone to request they remove the MIP from the account as it was under 78% of appraised valueBecause our case number is before June 3, 2013, the MIP is to be cancelled when the loan reaches 78% of original valueWe have send several written requests as required by lawThe original appraisal was $185k, current is $250kThe balance is $140kChase is committing by fraud by not cancellingThis is our last step before hiring legal counselWe have even offered to pay for Chase to do its own appraisal
Chase mortgage loan process and denial detailed below by priority
Loan modification date recorded of 8/1/per Chase policy restricted me from refinancing and/or requesting any Chase loan for yearsMy loan application for #was dated 6/17/violated this restriction
Dispute as discussed with Suha O***
- Loan modification was discussed in length with Benjamen R*** prior to receiving pre-approval on 5/I re-iterated to double check as I wanted to make sure that this will not be an issue for denialI was assured that this was within policy thus I receive a pre-approval of $900KThe loan amount was then changed to $850K based on new credit score in the middle of June
- After reviewing the modification the was three years of restrictionThe loan MUST NOT be in default which was defined as months behind on payments or the modification becomes null and void
- I requested for documentation to support the 4yr Chase policyChase stated that this
I logged on to my Chase mortgage account to download tax documents and learned that our mortgage had increased by $Although I know we were receiving a three year interest rate discount, we received no notice of this program coming to an end nor were we given an opportunity to discuss other options for maintaining the 1% mortgage rate as my husband has been deployed in the last months
Also, we wanted to get additional details on why the interest we paid for the first years of the loan was never applied to the life of the loan when we refinanced
I called to speak to a manager in the Military Financial Services department this morning and was transferred aroundI spoke to a woman who claimed she needed to verify the accountAfter verifying the account a few times she placed me on hold and said that she would get a managerShe came back to the line and said she needed to know why I needed to speak to a managerI told her I was having problems with the account and t
Florida was struck by Hurricane Irma, I was in the direct path which lead to distruction of my propertyI spoke to chase between the months of September and January their CS reps are not all on the same pageI spoke to CS reps who said that I wouldn't have to make a mortgage payment until December but would have to pay all payments, which made absolutly no sense b/c if im trying to repair the property where am I going to get the funds to make all payment, this was about phone conversations with several repsI then spoke to a Disaster Recover CS who said that I was provided information, and that there is a forbearnce period which would end Feburaty 28th of and at that point I would need to make my payment in March and the remaining payments would either be tacked to the end of the mortgage or I could do a balloon payment, my choiceHe said that a forbearnce letter was sent out and it does read that I would need to make all payments in December but that was miss lea
I have been receiving 9,x inch envelopes A day since May of They contain personal information such as account #s The information inside is dated 11/I have spoken to numerous people at Chase in the local offices as well as at the executive offices in OhioThe last person I spoke with was a ** *** ***Everyone I speak to is very pleasent but I get no resultsI have received over of these envelopesThey do not fit in my mail so they stick out so everybody knows when I am not home
They said they put me on there do not mail list on separate occasionsobviously to no availPlease Help
In September of 2014, I was in a high risk pregnancy and my spouse and I had some set backs come up and were struggling to pay our mortgageI called up Chase and asked about doing a streamline refinancing to lower my paymentI explained my situation with the pregnancy and asked they lower my interest rateIn January I received paperwork that I attempted to read but couldn't understandI called Chase up and spoke with the agent who had been helping meHe stated that was the paperwork for my new mortgage and that I needed to go to a notary IMMEDIATELY and have it signed and mailed back or I would lose my homeBy this time in my pregnancy, I was also seeing a specialist and they were starting to be concernedI didn't want to be homeless, so I did as I was askedTime went by and my son arrived weeks early via emergency c-sectionI started making new mortgage payments and life went onI NEVER received a copy of my new mortgage agreementThen in July 2016,
I have been on time with all my payments and all monthly statements show this, now they are advising that I have these fees -Returned payment fee of $-Accumulated late fee of $I tried to call to ask when I was late and they advised me they could not give me any information since this is my late mothers homeA year ago a submitted all paperwork to get information and be able to pay for this loan and still I keep on having issues and now they try to get these late fees that do not even make sense, since I have statements and receipts to prove this
To The B.B.B.To Whom it may concern:Chase stole & misrepresented my mortgage payments &
forced me into bankruptcy.$- $8,was over paid in the bankruptcyChase kept me
from the 2-3% interest everyone was getting and still getting because of this
fraudulent bankruptcy.Now they say that I owe this enormous amount of money which
is falseIt’s hard to communicate with Chase, they always switch the
people you are talking toYou always have to repeat yourself, with no
assistance from anyoneThey then switch me to another personDoesn’t make
since.I am reporting them to the B.B.Bmaybe you can get to the
right person.Thanks, P.SThey also sent payments back, not posting just so they
could foreclose.I had a yr fluctuating rate, then I could refinance to a
lower rateChase made sure I wouldn’t make those yrs
I was selling a property that I had owned for years I called customer service two months ago before listing the property to get an "approximate" payoff and was told that it would be around 81, I listed the house for fair market value because I had some debt that I had to pay off due to a divorce, so I calculated me listing price accordingly I went into the lawyers office today to get a surprise that the payoff was $more than I was quoted two months ago I am now in the stuck in more debt because I don't have enough money left to pay off the expenses I accrued while waiting to sale If I would have been told the truth on the pay off I wouldn't have sold the property so cheap I do have a witness as to what I was told because I had customer service representative on speaker phone at the time, because for the years I have had this loan Chase has done nothing but lie to me This complaint is just one of the many, and this is a BIG one especially since we are talking a
I am a service member that received military discounts from chase that was reported to the IRS as income Chase is charging me $a month Most recent the IRS submitted me a bill for wages earned from Chase totaling $11, The Chase representative advised that any discount attributed to me has to be reported as income under my name and social security number This information and dollar value was never instructed to me or the USERRA community Chase Military Mortgage department policy on mortgage and modification requires an investigation and I am requesting to have the currency reflected accurately on my social as the IRS is expecting $by the beginning of
The prospective buyers on our home went to see Mortgage Loan Officer Cedric B*** the buyers told us that they gave him a check for $1,to be used as a deposit for the contract on our homeThe contract indicated that the check was delivered to *** ***The buyers backed out of the contract and *** *** says they have never received the checkMrB*** is saying he does not have itI would like to know what happened to the $1,check
I have a mortgage with chaseI'm in the process of selling my house to a buyer getting a loan with chaseThe buyer purchased home owners insurance so that she can get a chase mortgageChase then billed MY account for the insurance in the new buyers nameChase then actually Paid my money from my escrow account to buy someone else homeowners insuranceWhen I contacted chase they told me I should work it out with the insurance company and the buyerWhen I contacted my buyers mortgage agent I was told Id receive a credit in daysWell we are passed that time and still no creditWhy a bank can STEAL my money by paying it to an unauthorized user is beyond meI'm closing in a couple of days and need a refund of my escrow money and need this money as wellPLEASE HELP
Unfortunately, I've been receiving very discourteous and misleading information for Chase Mortgage representativesI am a US Army Disabled Military Veteran and I was approved for a short sale and I am still occupying my property but as a military disabled veteran Chase is denying my relocation expense on my VA LoanI have been harassed, misled, and yelled at over the phoneFor instance a representative name *** responded to me over the phone in a unprofessional mannerI tried to explain to her that I needed to update my Vacancy letter because I am still occupying my homeShe hung up the phone on me and refused to assist meThis is how Chase Mortgage treat military veteransThey are very rude and they are denying to assist me and provide incentives to veteransAlso On December 15, my investor *** ** *** *** requested that Chase mortgage grant my relocation incentive and Chase still refusedAgain this is my investor telling Chase to Comply because the **
JP Morgan Chase is overbilling for an escrow accountI purchased a house on 6/1/ *** *** said we would receive a refund for Now chase is saying we are 1,shortI'm only responsible for months and my escrow is I have already paid 1,for six monthsThe total yearly taxes is only 2,How could I possibly be short when I actually overpaid?
I've had a mortgage with Chase for approximately years I've never had a late payment and usually pay a month in advance with additional principal payments
My mortgage includes several Block and Lots I pay my property taxes through an escrow account
My main complaint is this: Over most of the life of the mortgage, Chase randomly chooses which property taxes it wants to pay but not all of the agreed property taxes listed on the escrow account I've called and tried to resolve this on many occasions and now know why this company had to be bailed out by the government They are terrible at anything financially related
Loan # *** I contacted chase bank in November to refi my home, prior I wanted to make sure that I would keep my 1% cash back.I was told yes
Loan # ***
1% cash back on loan
Thank you for taking my call on Friday, December 30th regarding my 1% cash back on loanI started my loan process with Chase in early November 2016, my first question to *** *** (mortgage banker) was to make sure that I would NOT lose my 1% cash back that I had on my existing loan
I was assured by Kamala and Jonathan that I would notI have attached communication date back in November regarding my 1% cash backIt was more important for me to keep the 1% cash back on my loan or honestly, I really wasn't trying to refi
I was told that I would not lose the 1% because I had been grandfather in and it was a refi Chase to Chase
I made it very CLEAR that I did not want to lost itI communicated with Kamala and Jonathan several more times in the Chase secure site regarding
I have a CHASE credit card that I haven't used in YEARS When I received the latest billing in December, I told my wife to cancel it as we don't use it She tried to cancel it and after several long wait times on the phone, she was finally told she cant do it, even though she had all the info and security info I asked my daughter to do the same, to the same results As I was unavailable, and on an extend trip, I was stuck dealing with this when I returned I tried again to cancel today, and I am told I have to pay the $annual fee, plus interest because I waited too long I didn't wait too long, they wouldn't let my wife and my bookkeeper (daughter) cancel the card, even with all the security information They drug it out until I owed them another $96.plus I asked for a supervisor *** ** *** ***) and I get a load of ** from this lady who had no interest in helping, only in trying to belittle me and tell me how wrong I was The customer service is horrible and the card
I have a mortgage and escrow account with Chase They are to pay my property taxes and homeowner's insurance They paid my insurance on 12/23/in a "bulk check" that included other people's payments As of 1/9/Chase had to do an overnight payment for me to the insurance company which had not yet received any payment (the bulk check was around $353,according to the Chase person I spoke with)The insurance expired on 1/1/and I was informed by the insurance company that NO, I was not covered until the check showed up, meaning that from January 1-I had no insurance coverageWhat if my place would have burned down?? Chase also deducted TWICE from my escrow account $ Once was for the bulk check on 12/and once was on 1/for the overnight check (sent after I complained) The insurance company told me that when the bulk check shows up they will reimburse me $ As of 1-10-2018, that 353K was still lost in space It was a mailed check, not a wire transfe
A payment has been made every month, but it is reported late to the credit bureaus.I am disputing the amount set for the monthly paymentThe insurance and taxes have not gone up the amount that Chase is raising the payments toI called and was able to begin an escrow reviewI can't seem to speak to a person who can help resolve the issue of the payments being reported lateOnce I finally get through the automated system I get transferred from one person to another and sit on holdI have been hung up on