I filled bankruptcy in December of last year and in doing so all of my creditors stopped reporting to the three (3) major credit bureausOnce my bankruptcy case was completed and all creditors were discharged, except those that I reaffirmed were to start reporting to the afore mentioned credit bureausHowever, Chase Mortgage, even though I reaffirmed the willingness to repay never started reportingI contacted Chase on several occasions leading up to the discharge, but they not once said they had not received the reaffirmation contractIn September 2017, I suggested having my attorney contact them, and was told that they sent the reaffirmation contract to my attorney, but never received itI was told by one of their representative that they received the discharge notice, but not the reaffirmation contract
On September 8, 2017, I went to my attorney office and we contacted Chase to re-request the reaffirmation contract, and we got the run-aroundThe representative we spoke with
Chase mortgage loan process and denial detailed below by priority
Loan modification date recorded of 8/1/per Chase policy restricted me from refinancing and/or requesting any Chase loan for yearsMy loan application for #was dated 6/17/violated this restriction
Dispute as discussed with Suha O***
- Loan modification was discussed in length with Benjamen R*** prior to receiving pre-approval on 5/I re-iterated to double check as I wanted to make sure that this will not be an issue for denialI was assured that this was within policy thus I receive a pre-approval of $900KThe loan amount was then changed to $850K based on new credit score in the middle of June
- After reviewing the modification the was three years of restrictionThe loan MUST NOT be in default which was defined as months behind on payments or the modification becomes null and void
- I requested for documentation to support the 4yr Chase policyChase stated that this
A mortgage short-sale Chase completed on a property with my ex has significant irregularities in the paperwork Although on the mortgage, Chase completed the sale without providing me with any communication to my mailing address, without requesting any information from me and without a Quit Claim Deed -- but continues to report the historical delinquencies against me
I have been receiving 9,x inch envelopes A day since May of They contain personal information such as account #s The information inside is dated 11/I have spoken to numerous people at Chase in the local offices as well as at the executive offices in OhioThe last person I spoke with was a ** *** ***Everyone I speak to is very pleasent but I get no resultsI have received over of these envelopesThey do not fit in my mail so they stick out so everybody knows when I am not home
They said they put me on there do not mail list on separate occasionsobviously to no availPlease Help
In September of 2014, I was in a high risk pregnancy and my spouse and I had some set backs come up and were struggling to pay our mortgageI called up Chase and asked about doing a streamline refinancing to lower my paymentI explained my situation with the pregnancy and asked they lower my interest rateIn January I received paperwork that I attempted to read but couldn't understandI called Chase up and spoke with the agent who had been helping meHe stated that was the paperwork for my new mortgage and that I needed to go to a notary IMMEDIATELY and have it signed and mailed back or I would lose my homeBy this time in my pregnancy, I was also seeing a specialist and they were starting to be concernedI didn't want to be homeless, so I did as I was askedTime went by and my son arrived weeks early via emergency c-sectionI started making new mortgage payments and life went onI NEVER received a copy of my new mortgage agreementThen in July 2016,
Florida was struck by Hurricane Irma, I was in the direct path which lead to distruction of my propertyI spoke to chase between the months of September and January their CS reps are not all on the same pageI spoke to CS reps who said that I wouldn't have to make a mortgage payment until December but would have to pay all payments, which made absolutly no sense b/c if im trying to repair the property where am I going to get the funds to make all payment, this was about phone conversations with several repsI then spoke to a Disaster Recover CS who said that I was provided information, and that there is a forbearnce period which would end Feburaty 28th of and at that point I would need to make my payment in March and the remaining payments would either be tacked to the end of the mortgage or I could do a balloon payment, my choiceHe said that a forbearnce letter was sent out and it does read that I would need to make all payments in December but that was miss lea
To The B.B.B.To Whom it may concern:Chase stole & misrepresented my mortgage payments &
forced me into bankruptcy.$- $8,was over paid in the bankruptcyChase kept me
from the 2-3% interest everyone was getting and still getting because of this
fraudulent bankruptcy.Now they say that I owe this enormous amount of money which
is falseIt’s hard to communicate with Chase, they always switch the
people you are talking toYou always have to repeat yourself, with no
assistance from anyoneThey then switch me to another personDoesn’t make
since.I am reporting them to the B.B.Bmaybe you can get to the
right person.Thanks, P.SThey also sent payments back, not posting just so they
could foreclose.I had a yr fluctuating rate, then I could refinance to a
lower rateChase made sure I wouldn’t make those yrs
I have been on time with all my payments and all monthly statements show this, now they are advising that I have these fees -Returned payment fee of $-Accumulated late fee of $I tried to call to ask when I was late and they advised me they could not give me any information since this is my late mothers homeA year ago a submitted all paperwork to get information and be able to pay for this loan and still I keep on having issues and now they try to get these late fees that do not even make sense, since I have statements and receipts to prove this
I logged on to my Chase mortgage account to download tax documents and learned that our mortgage had increased by $Although I know we were receiving a three year interest rate discount, we received no notice of this program coming to an end nor were we given an opportunity to discuss other options for maintaining the 1% mortgage rate as my husband has been deployed in the last months
Also, we wanted to get additional details on why the interest we paid for the first years of the loan was never applied to the life of the loan when we refinanced
I called to speak to a manager in the Military Financial Services department this morning and was transferred aroundI spoke to a woman who claimed she needed to verify the accountAfter verifying the account a few times she placed me on hold and said that she would get a managerShe came back to the line and said she needed to know why I needed to speak to a managerI told her I was having problems with the account and t
I have a mortgage with chaseI'm in the process of selling my house to a buyer getting a loan with chaseThe buyer purchased home owners insurance so that she can get a chase mortgageChase then billed MY account for the insurance in the new buyers nameChase then actually Paid my money from my escrow account to buy someone else homeowners insuranceWhen I contacted chase they told me I should work it out with the insurance company and the buyerWhen I contacted my buyers mortgage agent I was told Id receive a credit in daysWell we are passed that time and still no creditWhy a bank can STEAL my money by paying it to an unauthorized user is beyond meI'm closing in a couple of days and need a refund of my escrow money and need this money as wellPLEASE HELP
I am a service member that received military discounts from chase that was reported to the IRS as income Chase is charging me $a month Most recent the IRS submitted me a bill for wages earned from Chase totaling $11, The Chase representative advised that any discount attributed to me has to be reported as income under my name and social security number This information and dollar value was never instructed to me or the USERRA community Chase Military Mortgage department policy on mortgage and modification requires an investigation and I am requesting to have the currency reflected accurately on my social as the IRS is expecting $by the beginning of
I was selling a property that I had owned for years I called customer service two months ago before listing the property to get an "approximate" payoff and was told that it would be around 81, I listed the house for fair market value because I had some debt that I had to pay off due to a divorce, so I calculated me listing price accordingly I went into the lawyers office today to get a surprise that the payoff was $more than I was quoted two months ago I am now in the stuck in more debt because I don't have enough money left to pay off the expenses I accrued while waiting to sale If I would have been told the truth on the pay off I wouldn't have sold the property so cheap I do have a witness as to what I was told because I had customer service representative on speaker phone at the time, because for the years I have had this loan Chase has done nothing but lie to me This complaint is just one of the many, and this is a BIG one especially since we are talking a
The prospective buyers on our home went to see Mortgage Loan Officer Cedric B*** the buyers told us that they gave him a check for $1,to be used as a deposit for the contract on our homeThe contract indicated that the check was delivered to *** ***The buyers backed out of the contract and *** *** says they have never received the checkMrB*** is saying he does not have itI would like to know what happened to the $1,check
Unfortunately, I've been receiving very discourteous and misleading information for Chase Mortgage representativesI am a US Army Disabled Military Veteran and I was approved for a short sale and I am still occupying my property but as a military disabled veteran Chase is denying my relocation expense on my VA LoanI have been harassed, misled, and yelled at over the phoneFor instance a representative name *** responded to me over the phone in a unprofessional mannerI tried to explain to her that I needed to update my Vacancy letter because I am still occupying my homeShe hung up the phone on me and refused to assist meThis is how Chase Mortgage treat military veteransThey are very rude and they are denying to assist me and provide incentives to veteransAlso On December 15, my investor *** ** *** *** requested that Chase mortgage grant my relocation incentive and Chase still refusedAgain this is my investor telling Chase to Comply because the **
I've had a mortgage with Chase for approximately years I've never had a late payment and usually pay a month in advance with additional principal payments
My mortgage includes several Block and Lots I pay my property taxes through an escrow account
My main complaint is this: Over most of the life of the mortgage, Chase randomly chooses which property taxes it wants to pay but not all of the agreed property taxes listed on the escrow account I've called and tried to resolve this on many occasions and now know why this company had to be bailed out by the government They are terrible at anything financially related
JP Morgan Chase is overbilling for an escrow accountI purchased a house on 6/1/ *** *** said we would receive a refund for Now chase is saying we are 1,shortI'm only responsible for months and my escrow is I have already paid 1,for six monthsThe total yearly taxes is only 2,How could I possibly be short when I actually overpaid?
I have been using chase's online billing payment system for quite a long timeI also pay another mortgage for another property at the same time through a different siteOn August 11th I logged in to both the other site and chase's website to pay the mortgage for the property I live in and I thought I had paid my mortgageI clicked "confirm" multiple timesApparently my payment didn't go through - I accept that this must have been my fault, but I do think that there should be an alert that pops up - "do you really want to leave this page without completing your payment?" or somethingWe had a lot of account activity that month so I didn't really notice the balance didn't come out, and the only email I got from chase was the typical account statement *which goes to my spam email because it looks like spam*, so I didn't have any special reason to look at itThe only time I became aware that my mortgage was late was when I received FOUR!! certified letters!! At the same time! Telling
A payment has been made every month, but it is reported late to the credit bureaus.I am disputing the amount set for the monthly paymentThe insurance and taxes have not gone up the amount that Chase is raising the payments toI called and was able to begin an escrow reviewI can't seem to speak to a person who can help resolve the issue of the payments being reported lateOnce I finally get through the automated system I get transferred from one person to another and sit on holdI have been hung up on
I received an *** ***s from Chase on January 1, advising that my new payment would be $1,beginning on 02/01/ Fast forward to 04/01/and I make a payment for the amount of my statement/coupon in the amount of $1, A few days later, I receive a letter dated 04/18/stating that my mortgage payment was short $of it's "contractual amount" Please note that I've never received a contract letter stating that my monthly payment had increase and on top of that I made the payment based on my 04/01/statement with the attached coupon in the amount of $1, When, I tried calling Chase about this matter, I was given the run around and finally told by a "Senior Specialist" that they could not explain what was going on and they would look into the matterIt's been two weeks and still no call back In fact, the last person I spoke to said that my monthly payment would increase again on 06/01/due to interest rates but no one can explain w
I was approved for refinancing of my home with Chase, who I currently have my primary mortgage with I was promised and approved for a rate of 3.5% When Chase realized I wasn't going to take more money out and was a single woman, they dragged their feet and kept trying to find different excuses to not honor the refinancing After my house was appraised, they even went back to the appraiser and had him change the appraisal to be conditional on some repairs, which in the original appraisal he wrote, it was not conditionally Chase did tell me on a recorded line that they went back and asked him to relook at the house and to make it conditional on the repairs I have been in this process of refinancing with Chase since July and now in November they are saying I have to have my house painted before I can get the refinancing? I was forced to withdraw my application because it is unrealistic to get a house painted in November in the Seacoast of NH I have mounds of e-mai
I filled bankruptcy in December of last year and in doing so all of my creditors stopped reporting to the three (3) major credit bureausOnce my bankruptcy case was completed and all creditors were discharged, except those that I reaffirmed were to start reporting to the afore mentioned credit bureausHowever, Chase Mortgage, even though I reaffirmed the willingness to repay never started reportingI contacted Chase on several occasions leading up to the discharge, but they not once said they had not received the reaffirmation contractIn September 2017, I suggested having my attorney contact them, and was told that they sent the reaffirmation contract to my attorney, but never received itI was told by one of their representative that they received the discharge notice, but not the reaffirmation contract
On September 8, 2017, I went to my attorney office and we contacted Chase to re-request the reaffirmation contract, and we got the run-aroundThe representative we spoke with
Chase mortgage loan process and denial detailed below by priority
Loan modification date recorded of 8/1/per Chase policy restricted me from refinancing and/or requesting any Chase loan for yearsMy loan application for #was dated 6/17/violated this restriction
Dispute as discussed with Suha O***
- Loan modification was discussed in length with Benjamen R*** prior to receiving pre-approval on 5/I re-iterated to double check as I wanted to make sure that this will not be an issue for denialI was assured that this was within policy thus I receive a pre-approval of $900KThe loan amount was then changed to $850K based on new credit score in the middle of June
- After reviewing the modification the was three years of restrictionThe loan MUST NOT be in default which was defined as months behind on payments or the modification becomes null and void
- I requested for documentation to support the 4yr Chase policyChase stated that this
A mortgage short-sale Chase completed on a property with my ex has significant irregularities in the paperwork Although on the mortgage, Chase completed the sale without providing me with any communication to my mailing address, without requesting any information from me and without a Quit Claim Deed -- but continues to report the historical delinquencies against me
I have been receiving 9,x inch envelopes A day since May of They contain personal information such as account #s The information inside is dated 11/I have spoken to numerous people at Chase in the local offices as well as at the executive offices in OhioThe last person I spoke with was a ** *** ***Everyone I speak to is very pleasent but I get no resultsI have received over of these envelopesThey do not fit in my mail so they stick out so everybody knows when I am not home
They said they put me on there do not mail list on separate occasionsobviously to no availPlease Help
In September of 2014, I was in a high risk pregnancy and my spouse and I had some set backs come up and were struggling to pay our mortgageI called up Chase and asked about doing a streamline refinancing to lower my paymentI explained my situation with the pregnancy and asked they lower my interest rateIn January I received paperwork that I attempted to read but couldn't understandI called Chase up and spoke with the agent who had been helping meHe stated that was the paperwork for my new mortgage and that I needed to go to a notary IMMEDIATELY and have it signed and mailed back or I would lose my homeBy this time in my pregnancy, I was also seeing a specialist and they were starting to be concernedI didn't want to be homeless, so I did as I was askedTime went by and my son arrived weeks early via emergency c-sectionI started making new mortgage payments and life went onI NEVER received a copy of my new mortgage agreementThen in July 2016,
Florida was struck by Hurricane Irma, I was in the direct path which lead to distruction of my propertyI spoke to chase between the months of September and January their CS reps are not all on the same pageI spoke to CS reps who said that I wouldn't have to make a mortgage payment until December but would have to pay all payments, which made absolutly no sense b/c if im trying to repair the property where am I going to get the funds to make all payment, this was about phone conversations with several repsI then spoke to a Disaster Recover CS who said that I was provided information, and that there is a forbearnce period which would end Feburaty 28th of and at that point I would need to make my payment in March and the remaining payments would either be tacked to the end of the mortgage or I could do a balloon payment, my choiceHe said that a forbearnce letter was sent out and it does read that I would need to make all payments in December but that was miss lea
To The B.B.B.To Whom it may concern:Chase stole & misrepresented my mortgage payments &
forced me into bankruptcy.$- $8,was over paid in the bankruptcyChase kept me
from the 2-3% interest everyone was getting and still getting because of this
fraudulent bankruptcy.Now they say that I owe this enormous amount of money which
is falseIt’s hard to communicate with Chase, they always switch the
people you are talking toYou always have to repeat yourself, with no
assistance from anyoneThey then switch me to another personDoesn’t make
since.I am reporting them to the B.B.Bmaybe you can get to the
right person.Thanks, P.SThey also sent payments back, not posting just so they
could foreclose.I had a yr fluctuating rate, then I could refinance to a
lower rateChase made sure I wouldn’t make those yrs
I have been on time with all my payments and all monthly statements show this, now they are advising that I have these fees -Returned payment fee of $-Accumulated late fee of $I tried to call to ask when I was late and they advised me they could not give me any information since this is my late mothers homeA year ago a submitted all paperwork to get information and be able to pay for this loan and still I keep on having issues and now they try to get these late fees that do not even make sense, since I have statements and receipts to prove this
I logged on to my Chase mortgage account to download tax documents and learned that our mortgage had increased by $Although I know we were receiving a three year interest rate discount, we received no notice of this program coming to an end nor were we given an opportunity to discuss other options for maintaining the 1% mortgage rate as my husband has been deployed in the last months
Also, we wanted to get additional details on why the interest we paid for the first years of the loan was never applied to the life of the loan when we refinanced
I called to speak to a manager in the Military Financial Services department this morning and was transferred aroundI spoke to a woman who claimed she needed to verify the accountAfter verifying the account a few times she placed me on hold and said that she would get a managerShe came back to the line and said she needed to know why I needed to speak to a managerI told her I was having problems with the account and t
I have a mortgage with chaseI'm in the process of selling my house to a buyer getting a loan with chaseThe buyer purchased home owners insurance so that she can get a chase mortgageChase then billed MY account for the insurance in the new buyers nameChase then actually Paid my money from my escrow account to buy someone else homeowners insuranceWhen I contacted chase they told me I should work it out with the insurance company and the buyerWhen I contacted my buyers mortgage agent I was told Id receive a credit in daysWell we are passed that time and still no creditWhy a bank can STEAL my money by paying it to an unauthorized user is beyond meI'm closing in a couple of days and need a refund of my escrow money and need this money as wellPLEASE HELP
I am a service member that received military discounts from chase that was reported to the IRS as income Chase is charging me $a month Most recent the IRS submitted me a bill for wages earned from Chase totaling $11, The Chase representative advised that any discount attributed to me has to be reported as income under my name and social security number This information and dollar value was never instructed to me or the USERRA community Chase Military Mortgage department policy on mortgage and modification requires an investigation and I am requesting to have the currency reflected accurately on my social as the IRS is expecting $by the beginning of
I was selling a property that I had owned for years I called customer service two months ago before listing the property to get an "approximate" payoff and was told that it would be around 81, I listed the house for fair market value because I had some debt that I had to pay off due to a divorce, so I calculated me listing price accordingly I went into the lawyers office today to get a surprise that the payoff was $more than I was quoted two months ago I am now in the stuck in more debt because I don't have enough money left to pay off the expenses I accrued while waiting to sale If I would have been told the truth on the pay off I wouldn't have sold the property so cheap I do have a witness as to what I was told because I had customer service representative on speaker phone at the time, because for the years I have had this loan Chase has done nothing but lie to me This complaint is just one of the many, and this is a BIG one especially since we are talking a
The prospective buyers on our home went to see Mortgage Loan Officer Cedric B*** the buyers told us that they gave him a check for $1,to be used as a deposit for the contract on our homeThe contract indicated that the check was delivered to *** ***The buyers backed out of the contract and *** *** says they have never received the checkMrB*** is saying he does not have itI would like to know what happened to the $1,check
Unfortunately, I've been receiving very discourteous and misleading information for Chase Mortgage representativesI am a US Army Disabled Military Veteran and I was approved for a short sale and I am still occupying my property but as a military disabled veteran Chase is denying my relocation expense on my VA LoanI have been harassed, misled, and yelled at over the phoneFor instance a representative name *** responded to me over the phone in a unprofessional mannerI tried to explain to her that I needed to update my Vacancy letter because I am still occupying my homeShe hung up the phone on me and refused to assist meThis is how Chase Mortgage treat military veteransThey are very rude and they are denying to assist me and provide incentives to veteransAlso On December 15, my investor *** ** *** *** requested that Chase mortgage grant my relocation incentive and Chase still refusedAgain this is my investor telling Chase to Comply because the **
I've had a mortgage with Chase for approximately years I've never had a late payment and usually pay a month in advance with additional principal payments
My mortgage includes several Block and Lots I pay my property taxes through an escrow account
My main complaint is this: Over most of the life of the mortgage, Chase randomly chooses which property taxes it wants to pay but not all of the agreed property taxes listed on the escrow account I've called and tried to resolve this on many occasions and now know why this company had to be bailed out by the government They are terrible at anything financially related
JP Morgan Chase is overbilling for an escrow accountI purchased a house on 6/1/ *** *** said we would receive a refund for Now chase is saying we are 1,shortI'm only responsible for months and my escrow is I have already paid 1,for six monthsThe total yearly taxes is only 2,How could I possibly be short when I actually overpaid?
I have been using chase's online billing payment system for quite a long timeI also pay another mortgage for another property at the same time through a different siteOn August 11th I logged in to both the other site and chase's website to pay the mortgage for the property I live in and I thought I had paid my mortgageI clicked "confirm" multiple timesApparently my payment didn't go through - I accept that this must have been my fault, but I do think that there should be an alert that pops up - "do you really want to leave this page without completing your payment?" or somethingWe had a lot of account activity that month so I didn't really notice the balance didn't come out, and the only email I got from chase was the typical account statement *which goes to my spam email because it looks like spam*, so I didn't have any special reason to look at itThe only time I became aware that my mortgage was late was when I received FOUR!! certified letters!! At the same time! Telling
A payment has been made every month, but it is reported late to the credit bureaus.I am disputing the amount set for the monthly paymentThe insurance and taxes have not gone up the amount that Chase is raising the payments toI called and was able to begin an escrow reviewI can't seem to speak to a person who can help resolve the issue of the payments being reported lateOnce I finally get through the automated system I get transferred from one person to another and sit on holdI have been hung up on
I received an *** ***s from Chase on January 1, advising that my new payment would be $1,beginning on 02/01/ Fast forward to 04/01/and I make a payment for the amount of my statement/coupon in the amount of $1, A few days later, I receive a letter dated 04/18/stating that my mortgage payment was short $of it's "contractual amount" Please note that I've never received a contract letter stating that my monthly payment had increase and on top of that I made the payment based on my 04/01/statement with the attached coupon in the amount of $1, When, I tried calling Chase about this matter, I was given the run around and finally told by a "Senior Specialist" that they could not explain what was going on and they would look into the matterIt's been two weeks and still no call back In fact, the last person I spoke to said that my monthly payment would increase again on 06/01/due to interest rates but no one can explain w
I was approved for refinancing of my home with Chase, who I currently have my primary mortgage with I was promised and approved for a rate of 3.5% When Chase realized I wasn't going to take more money out and was a single woman, they dragged their feet and kept trying to find different excuses to not honor the refinancing After my house was appraised, they even went back to the appraiser and had him change the appraisal to be conditional on some repairs, which in the original appraisal he wrote, it was not conditionally Chase did tell me on a recorded line that they went back and asked him to relook at the house and to make it conditional on the repairs I have been in this process of refinancing with Chase since July and now in November they are saying I have to have my house painted before I can get the refinancing? I was forced to withdraw my application because it is unrealistic to get a house painted in November in the Seacoast of NH I have mounds of e-mai