I sold my home property address of * *** ** *** ** on 11/30/and the closing attorney was *** *** *** ** *** * *** *** ** ***Their office wired the payoff amount to Chase on 11/and we used the proceedes to purchase a new home on that same day, meaning the funds were accepted by Chase However Chase took out an additional mortgage payment on Dec6th after the mortgage was paid offThis was an FHA loan so if we had not paid off the mortgage by 12/1/they would have been entitled to an additional payment However, our payoff quote from Chase was good until 12/1/and the closing attorney paid it on 11/We had until 6pm on 12/1/to do soTherefore we are seeking Chase to reimburse us in the amount of $which was wrongly taken from us
I attempted to refinance with ChaseThe process took a long time and after I completed everything required, Chase declined my application unexpectedl
I attempted to refinance my home with Chase, after two years in the mortgage I had with them, on August 5, The process began smoothly and the mortgage officer assured me that everything appeared that the refinance would go through without incidentI met with Mortage Officer, *** ***, on August for about mins to an hourDuring this meeting, I filled out documentation to begin the refinance process and provided her with documentation that was requested for the refinanceShe assured me that everything appeared OK and that she should not need additional documentationMs*** informed me that the refinance process should take about to days
I continue to maintain contact with Ms*** and provide her with whatever documentation she asked for immediately, usually within hours of being requestedAt this
I have been working with JP Morgan Chase Bank since October to secure a home mortgageWhen I first spoke with the mortgage banker, we entered into a contract to have an interest rate of 3.25%, an APR 3.459%, and PMI costs would be $per month (rounded to $on our loan estimate)These were the numbers that have been communicated to me throughout the month of October and through November up until a two days prior to our closing dateAfter our house appraisal came back October 24, 2016, it was a lower value than what I am purchasing the house for As a result, our loan changed from a 90% loan to value to 95% loan to valueWe were repeatedly told by our client care specialist that our PMI would only change by a couple dollars as a result of this change and that it would not be more than $per monthOur APR also changed as a result of this issue, but the main concern was that I was told that the PMI would not increase drastically I have been in constant communicati
Chase bank is incapable of accepting my mortgage payments and does not respond or make their services available via electronic communicationHave been trying since October to resolve
Its its negligence or criminal activity
Paid off my home equity account *** ***was paid in full/overpaid $that they owe me Was told Friday 9/that would see refund check in seven days from a branch customer service rep after they called an inside number direct to the loan department They still owe me the $31.96, the pay off check cleared since the received 8/from *** *** They lied to me many times, called Monday 9/with no satisfaction Had problems with them in the past and anything you can due to close the account and have them send me my $would be appreciated
I *** *** (aka) *** *** purchased the property of *** *** *** Place, Waldorf, MD in
For the past few years, Chase has increased the mortgage stating it's due to a shortage in escrow I purchased the property eight years ago on a "Fixed Rate" NOT a "Balloon Rate" yet Chase has and continue to increase my mortgage yearly or every two years
Mortgage payment went from about $and some cents at one point to $to $to now $all within a year or two time frame and I anticipate this escalation to continue as Chase continue to claim an escrow shortage
This action by Chase makes it impossible for me to keep my property I have reached out to chase for assistance with these increases and was denied assistance
Currently, I am faced with being forced to sell my home due to the actions Chase Mortgage
I ask that you investigate the validity and frequency of these increases and how the consumer can be protected from th
My wife and I were approved and processed our application for a HARP refinance product through Chase Home Finance in mid March of Our application was approved within hours and we were told our loan would close within daysThe HARP,a federal government sponsored product, operated and profited by large banks, was the refinance product we chose for our property in Wilmington, VTWe are residents of the state of MassachusettsThe process to close on this product dragged on FOR MONTHS! We were given various closing dates for the new HARP mortgage in June, but the closings never happened because Chase Bank could not deliver the proper closing documents on time to the closing representative whom contracted with the bankIn March, April, and May I made my full mortgage payments, as we have done for the past yearsOur first mortgage rate was set to expire on June 29, I was told by multiple mortgage bankers and representatives of the bank that "we had to close on 6/29/
Withdrawal of () mortgage payments were withdrawn from my account , on 03/02/of $, payment 03/03/of $from *** *** causing my account to be overdrawn and a charge of $per overdraft payment ( $) for the two withdrawals Chase did do a reversal of one payment back to my account of $on 03/06/but refuse to give back the overdraft fees I incurred from their error I was told that I had signed a form in given consent to automatic withdrawal Not so ,my daughter Vickie Marshall was making payments to Chase Mortgage until I arrived back in Ohio Oct, and set up the Chase account with *** *** on their Pay Bill automatic payment to ChaseWell *** *** caused an error so I closed the automatic account with them and started making my payment to Chase in Feb.01, of $by phone, no problem Then March (2) payments were withdrawn from my account as stated above The fee would have been higher so I deposited what I
Chase Mortgage gave us a deal to satisfy requirements during our new Mortgage on July 31, We fulfilled all three and received the 50,travel miles but never got the $rebateWe opened a checking account with Chase by driving hours to a branch in West Virginia in mid-August We had the auto-pay to directly pay our mortgage at the same timeThen on August 22, we changed our account to paperless on the chase.com websiteAt am on August 22, we received an email showing that our account had been set up for Paperless BillingAll three requirementsOur things were satisfied to get the 50,flying miles but Chase kept giving us excuses about the $cash backMonths later Chase told us that we never signed up for paperless billing was why we didn't get that $So I signed up for paperless billing againThen soon thereafter chase sold our loan to a different companyWe called chase several more times but they used the same excuse but couldnt comment
Chase has, on numerous occasions, failed to pay my property taxes from my escrow account I often receive delinquent property tax notices from my township This is ongoing for many years I once had my property placed on the sheriff's sale list because of Chases' inability to follow the contract we have where I pay into escrow and they pay my property taxes I called Chase on many occasions to correct the problems but they continue with their in ability to manage their finances and pay my property taxes on time Its gotten to the point where my township expects this to occur each tax due date and the tax office will call me on my cell phone to inform me Chase failed to pay again
I have excellent credit (well above 800) and never have missed any sort of payment for anything Chase's continued poor customer service is the reason I recommend to anyone I know or even hear talking about purchasing property or a house to never obtain a mortgage with Chase
I have had a mortgage with Chase since I purchased my home back in I refinanced it once in The 2nd time the mortgage was about 3/of the original 1st mortgage amount and was paid down with cash I have paid additional principal on this current mortgage until my balance is less than 78% of the new mortgage amount I should not be paying "private mortgage insurance" anymore
I asked it to be removed and they want my to pay for an appraisal to make sure my home is in good shape
I am not going to pay that fee since my remaining balance is less than 1/of the original purchase price and the current balance owed is less than 78% of the 2nd refinanced mortgage price
This charge is UNFAIR and ridiculous It is a waste of my money and I am not going to do it but I want the PMI removed immediately
I received a letter from Chase Home Equity company stating that for my last maturity payment, their records indicate that I still owe $3,for my equity loan My first maturity date was September but I extended my loan times which moved that date to March I do not agree with this amount because I paid the additional months as requested and my loan should have been paid in full as of March My loan was for payments and I paid payments to dateI requested copies of their statements and found that when I extended my loan and paid the extension fee my payment for the next month was posted only to interest instead of interest and principle I am disputing the over payments, partial payments,posting of my loan payments to interest, as well as some late payments
Example: At the end of September when the October payment was due, I requested an extension I was asked to pay a dollar extension fee That amount does not show in your system as paid until
Complaint is against lien release departmentI found a through a title report, which was sent to lien release xtimes, that Chase never release a second lien on my property *** *** *** San Leandro Ca I been trying to have this resolve as it placed a hold on another transactionit is obvious that Chase no record of lien as this was resolved in 2009, through a modificationI've tried to call processor and obtain information and it seems that no progress has been madeThis is literally ruining my life
Chase has conflated payments made against our mortgage We have made our regular monthly mortgage payments on time flawlessly We made two months recently, April and May one day early, and indicated on our payment voucher that they were regular monthly payments, and have receipts to back that assertion up Chase has since applied those payments as "Principal reduction" payments, and placed our mortgage in default for missing two monthly payments I have spent over threehours on the phone with them over three separate attempts to clear up these misunderstandings There was also an Escrow account misunderstanding that they apologized for and vowed to correct The second time, they withdrew two late payment fees recognizing their mistake, only to resend those threats to default our mortgage, and report our account to the credit agencies I do not believe that such seeming incompetence is accidental The sloppy acknowledgements and corrections simply do not add up, and it puts
On March 31,I went into Chace bank to apply for a refinance of one of my income properties and talked with *** B*** who explained to me that chase had just started a new system and he was learning the softwareSo I was very patent with him and sat there for two hours while he tried to work through the loan application software I left after two hours to go for lunch and after returning we concluded that he would get back to me on SatApril 1,It took three and a half months and me contacting not MrNick S*** which is *** manager but MrJeffery K*** which is MrNick S*** manager to get an appraiser scheduledThe appraisal was done on July 20,and as of August 11, I still have not been given an update as to the status of this refiFor the past four and a half months I have complained to managers and I've replied to *** and someone from the feedback line would call me back a week later eve
My husband died January 18th, 2012, and since them Chase will not talk to me directly claiming on not on the accountI have sent ***'s death certificate a half a dozen times...they still wont/cant write me in on the accountRecently the changed the address to Turkey Ridge so I have to make payments using old statementsThey claimed that "***" is the only person who can change the address--but he is DEADThe next step is to sue them in Federal Court (District of Miane in Portalnd) which is a waste of time and moneyPlease get through to these people!! This should be an easy fix but the nonsense is now four going on five years
Chase bank purchased the loan I madeThe loan documents I signed state that the private mortgage insurance premium may be cancelled when the property reaches an 80% loan to value or less Through the bank I ordered an appraisal which came back at 75.8% loan to value and they declined the request to have private mortgage insurance cancelledAfter numerous contacts I was told that the policy of Chase is that the loan must be at 75% of its value, not 80% as my contract indicated I spent cumulative hours dealing with multiple phone calls, managers, supervisors to be ultimately be told that their policy trumps my loan terms This is just wrong I pay for my mother to live in this home, she's disabled and on disability and we're trying to make ends meet to keep her stress level down so she stays healthy Every dollar counts and the fact that they ignore the terms of my original loan because they are too big for a person like me to go up against makes me sickI followed the rules and
I have reached out to Chase multiple times requesting to change the status of the way payments were reported on my credit while I was deployedI was told that being active duty I would be protected and this has not been the caseI was deployed to the *** *** to an undisclosed location last year July to Feb and had no access to pay my mortgageWhen trying to resolve the reporting I have been given the run aroundI have since sold my home and relocated to *** This has hendered me from purchasing a home for me and my family in FL my new duty stationAll I ask is to please change reporting of payment from July 2015-Feb due to deployment so I can purchase a home for me and my familyAny questions or concerns I can be reached at ***Thank you for your time
V/r,
*** ***
I mistakenly made an extra mortgage payment this month so I called Chase customer service on July to ask that the 2nd one be returned to my BofA checking account After much time, I was told that Chase could not do wire transfers between banks for this (hummm) and would have to cut a manual check A few days letter I received a letter dated July from Chase saying they had reviewed my request and had sent my funds to BofA but could take up to days (hummm) Still not receiving my money, I called Chase cust service again on July and they said they had sent the money to FISERV and they had done all they needed to do And couldn't provide me with any kind of tracking/transaction number Still not receiving the money today, I again called Chase cust service, was told they could escalate to a manager, I waited over minutes and finally hung up I don't know if Chase is totally incompetent or purposely holding my money but it is my money and I want it immediately Thanks
I recently had a Mortgage with Chase from to April 2018- I was never late once on my Mortgage or my credit cards with Chase
the account # was ***I recently refinanced my home and the loan was supposed to be funded by March 15, when that did not happen on the I called to inquire if I should make my payment or if the could wait till the loan funded, I which time a very nice representative told me that she saw their was a transaction pending and I had been an excellent customer and told me she would waive the late fee and not too worry about making the payment
Subsequently the loan funded April 4th at which time Chase took back the late fee in Escrow and reported a day late on my credit report which knocked my credit score down pointsI have written letters to the Credit Research department but they have not bothered to look into my claim and have sent me the sane form letter twice that the payment was late and that is thatThey have dismissed my request t
I sold my home property address of * *** ** *** ** on 11/30/and the closing attorney was *** *** *** ** *** * *** *** ** ***Their office wired the payoff amount to Chase on 11/and we used the proceedes to purchase a new home on that same day, meaning the funds were accepted by Chase However Chase took out an additional mortgage payment on Dec6th after the mortgage was paid offThis was an FHA loan so if we had not paid off the mortgage by 12/1/they would have been entitled to an additional payment However, our payoff quote from Chase was good until 12/1/and the closing attorney paid it on 11/We had until 6pm on 12/1/to do soTherefore we are seeking Chase to reimburse us in the amount of $which was wrongly taken from us
I attempted to refinance with ChaseThe process took a long time and after I completed everything required, Chase declined my application unexpectedl
I attempted to refinance my home with Chase, after two years in the mortgage I had with them, on August 5, The process began smoothly and the mortgage officer assured me that everything appeared that the refinance would go through without incidentI met with Mortage Officer, *** ***, on August for about mins to an hourDuring this meeting, I filled out documentation to begin the refinance process and provided her with documentation that was requested for the refinanceShe assured me that everything appeared OK and that she should not need additional documentationMs*** informed me that the refinance process should take about to days
I continue to maintain contact with Ms*** and provide her with whatever documentation she asked for immediately, usually within hours of being requestedAt this
I have been working with JP Morgan Chase Bank since October to secure a home mortgageWhen I first spoke with the mortgage banker, we entered into a contract to have an interest rate of 3.25%, an APR 3.459%, and PMI costs would be $per month (rounded to $on our loan estimate)These were the numbers that have been communicated to me throughout the month of October and through November up until a two days prior to our closing dateAfter our house appraisal came back October 24, 2016, it was a lower value than what I am purchasing the house for As a result, our loan changed from a 90% loan to value to 95% loan to valueWe were repeatedly told by our client care specialist that our PMI would only change by a couple dollars as a result of this change and that it would not be more than $per monthOur APR also changed as a result of this issue, but the main concern was that I was told that the PMI would not increase drastically I have been in constant communicati
Chase bank is incapable of accepting my mortgage payments and does not respond or make their services available via electronic communicationHave been trying since October to resolve
Its its negligence or criminal activity
Paid off my home equity account *** ***was paid in full/overpaid $that they owe me Was told Friday 9/that would see refund check in seven days from a branch customer service rep after they called an inside number direct to the loan department They still owe me the $31.96, the pay off check cleared since the received 8/from *** *** They lied to me many times, called Monday 9/with no satisfaction Had problems with them in the past and anything you can due to close the account and have them send me my $would be appreciated
I *** *** (aka) *** *** purchased the property of *** *** *** Place, Waldorf, MD in
For the past few years, Chase has increased the mortgage stating it's due to a shortage in escrow I purchased the property eight years ago on a "Fixed Rate" NOT a "Balloon Rate" yet Chase has and continue to increase my mortgage yearly or every two years
Mortgage payment went from about $and some cents at one point to $to $to now $all within a year or two time frame and I anticipate this escalation to continue as Chase continue to claim an escrow shortage
This action by Chase makes it impossible for me to keep my property I have reached out to chase for assistance with these increases and was denied assistance
Currently, I am faced with being forced to sell my home due to the actions Chase Mortgage
I ask that you investigate the validity and frequency of these increases and how the consumer can be protected from th
My wife and I were approved and processed our application for a HARP refinance product through Chase Home Finance in mid March of Our application was approved within hours and we were told our loan would close within daysThe HARP,a federal government sponsored product, operated and profited by large banks, was the refinance product we chose for our property in Wilmington, VTWe are residents of the state of MassachusettsThe process to close on this product dragged on FOR MONTHS! We were given various closing dates for the new HARP mortgage in June, but the closings never happened because Chase Bank could not deliver the proper closing documents on time to the closing representative whom contracted with the bankIn March, April, and May I made my full mortgage payments, as we have done for the past yearsOur first mortgage rate was set to expire on June 29, I was told by multiple mortgage bankers and representatives of the bank that "we had to close on 6/29/
Withdrawal of () mortgage payments were withdrawn from my account , on 03/02/of $, payment 03/03/of $from *** *** causing my account to be overdrawn and a charge of $per overdraft payment ( $) for the two withdrawals Chase did do a reversal of one payment back to my account of $on 03/06/but refuse to give back the overdraft fees I incurred from their error I was told that I had signed a form in given consent to automatic withdrawal Not so ,my daughter Vickie Marshall was making payments to Chase Mortgage until I arrived back in Ohio Oct, and set up the Chase account with *** *** on their Pay Bill automatic payment to ChaseWell *** *** caused an error so I closed the automatic account with them and started making my payment to Chase in Feb.01, of $by phone, no problem Then March (2) payments were withdrawn from my account as stated above The fee would have been higher so I deposited what I
Chase Mortgage gave us a deal to satisfy requirements during our new Mortgage on July 31, We fulfilled all three and received the 50,travel miles but never got the $rebateWe opened a checking account with Chase by driving hours to a branch in West Virginia in mid-August We had the auto-pay to directly pay our mortgage at the same timeThen on August 22, we changed our account to paperless on the chase.com websiteAt am on August 22, we received an email showing that our account had been set up for Paperless BillingAll three requirementsOur things were satisfied to get the 50,flying miles but Chase kept giving us excuses about the $cash backMonths later Chase told us that we never signed up for paperless billing was why we didn't get that $So I signed up for paperless billing againThen soon thereafter chase sold our loan to a different companyWe called chase several more times but they used the same excuse but couldnt comment
Chase has, on numerous occasions, failed to pay my property taxes from my escrow account I often receive delinquent property tax notices from my township This is ongoing for many years I once had my property placed on the sheriff's sale list because of Chases' inability to follow the contract we have where I pay into escrow and they pay my property taxes I called Chase on many occasions to correct the problems but they continue with their in ability to manage their finances and pay my property taxes on time Its gotten to the point where my township expects this to occur each tax due date and the tax office will call me on my cell phone to inform me Chase failed to pay again
I have excellent credit (well above 800) and never have missed any sort of payment for anything Chase's continued poor customer service is the reason I recommend to anyone I know or even hear talking about purchasing property or a house to never obtain a mortgage with Chase
I have had a mortgage with Chase since I purchased my home back in I refinanced it once in The 2nd time the mortgage was about 3/of the original 1st mortgage amount and was paid down with cash I have paid additional principal on this current mortgage until my balance is less than 78% of the new mortgage amount I should not be paying "private mortgage insurance" anymore
I asked it to be removed and they want my to pay for an appraisal to make sure my home is in good shape
I am not going to pay that fee since my remaining balance is less than 1/of the original purchase price and the current balance owed is less than 78% of the 2nd refinanced mortgage price
This charge is UNFAIR and ridiculous It is a waste of my money and I am not going to do it but I want the PMI removed immediately
I received a letter from Chase Home Equity company stating that for my last maturity payment, their records indicate that I still owe $3,for my equity loan My first maturity date was September but I extended my loan times which moved that date to March I do not agree with this amount because I paid the additional months as requested and my loan should have been paid in full as of March My loan was for payments and I paid payments to dateI requested copies of their statements and found that when I extended my loan and paid the extension fee my payment for the next month was posted only to interest instead of interest and principle I am disputing the over payments, partial payments,posting of my loan payments to interest, as well as some late payments
Example: At the end of September when the October payment was due, I requested an extension I was asked to pay a dollar extension fee That amount does not show in your system as paid until
Complaint is against lien release departmentI found a through a title report, which was sent to lien release xtimes, that Chase never release a second lien on my property *** *** *** San Leandro Ca I been trying to have this resolve as it placed a hold on another transactionit is obvious that Chase no record of lien as this was resolved in 2009, through a modificationI've tried to call processor and obtain information and it seems that no progress has been madeThis is literally ruining my life
Chase has conflated payments made against our mortgage We have made our regular monthly mortgage payments on time flawlessly We made two months recently, April and May one day early, and indicated on our payment voucher that they were regular monthly payments, and have receipts to back that assertion up Chase has since applied those payments as "Principal reduction" payments, and placed our mortgage in default for missing two monthly payments I have spent over threehours on the phone with them over three separate attempts to clear up these misunderstandings There was also an Escrow account misunderstanding that they apologized for and vowed to correct The second time, they withdrew two late payment fees recognizing their mistake, only to resend those threats to default our mortgage, and report our account to the credit agencies I do not believe that such seeming incompetence is accidental The sloppy acknowledgements and corrections simply do not add up, and it puts
On March 31,I went into Chace bank to apply for a refinance of one of my income properties and talked with *** B*** who explained to me that chase had just started a new system and he was learning the softwareSo I was very patent with him and sat there for two hours while he tried to work through the loan application software I left after two hours to go for lunch and after returning we concluded that he would get back to me on SatApril 1,It took three and a half months and me contacting not MrNick S*** which is *** manager but MrJeffery K*** which is MrNick S*** manager to get an appraiser scheduledThe appraisal was done on July 20,and as of August 11, I still have not been given an update as to the status of this refiFor the past four and a half months I have complained to managers and I've replied to *** and someone from the feedback line would call me back a week later eve
My husband died January 18th, 2012, and since them Chase will not talk to me directly claiming on not on the accountI have sent ***'s death certificate a half a dozen times...they still wont/cant write me in on the accountRecently the changed the address to Turkey Ridge so I have to make payments using old statementsThey claimed that "***" is the only person who can change the address--but he is DEADThe next step is to sue them in Federal Court (District of Miane in Portalnd) which is a waste of time and moneyPlease get through to these people!! This should be an easy fix but the nonsense is now four going on five years
Chase bank purchased the loan I madeThe loan documents I signed state that the private mortgage insurance premium may be cancelled when the property reaches an 80% loan to value or less Through the bank I ordered an appraisal which came back at 75.8% loan to value and they declined the request to have private mortgage insurance cancelledAfter numerous contacts I was told that the policy of Chase is that the loan must be at 75% of its value, not 80% as my contract indicated I spent cumulative hours dealing with multiple phone calls, managers, supervisors to be ultimately be told that their policy trumps my loan terms This is just wrong I pay for my mother to live in this home, she's disabled and on disability and we're trying to make ends meet to keep her stress level down so she stays healthy Every dollar counts and the fact that they ignore the terms of my original loan because they are too big for a person like me to go up against makes me sickI followed the rules and
I have reached out to Chase multiple times requesting to change the status of the way payments were reported on my credit while I was deployedI was told that being active duty I would be protected and this has not been the caseI was deployed to the *** *** to an undisclosed location last year July to Feb and had no access to pay my mortgageWhen trying to resolve the reporting I have been given the run aroundI have since sold my home and relocated to *** This has hendered me from purchasing a home for me and my family in FL my new duty stationAll I ask is to please change reporting of payment from July 2015-Feb due to deployment so I can purchase a home for me and my familyAny questions or concerns I can be reached at ***Thank you for your time
V/r,
*** ***
I mistakenly made an extra mortgage payment this month so I called Chase customer service on July to ask that the 2nd one be returned to my BofA checking account After much time, I was told that Chase could not do wire transfers between banks for this (hummm) and would have to cut a manual check A few days letter I received a letter dated July from Chase saying they had reviewed my request and had sent my funds to BofA but could take up to days (hummm) Still not receiving my money, I called Chase cust service again on July and they said they had sent the money to FISERV and they had done all they needed to do And couldn't provide me with any kind of tracking/transaction number Still not receiving the money today, I again called Chase cust service, was told they could escalate to a manager, I waited over minutes and finally hung up I don't know if Chase is totally incompetent or purposely holding my money but it is my money and I want it immediately Thanks
I recently had a Mortgage with Chase from to April 2018- I was never late once on my Mortgage or my credit cards with Chase
the account # was ***I recently refinanced my home and the loan was supposed to be funded by March 15, when that did not happen on the I called to inquire if I should make my payment or if the could wait till the loan funded, I which time a very nice representative told me that she saw their was a transaction pending and I had been an excellent customer and told me she would waive the late fee and not too worry about making the payment
Subsequently the loan funded April 4th at which time Chase took back the late fee in Escrow and reported a day late on my credit report which knocked my credit score down pointsI have written letters to the Credit Research department but they have not bothered to look into my claim and have sent me the sane form letter twice that the payment was late and that is thatThey have dismissed my request t