Submitted request for PMI removal in April Mailed checked ($450) and application to Chase but later decided to not get appraisal due to selling homeSubmitted secure message to Chase to tell them that I wanted to cancel request for PMI removalThey told me that they had not received check and application and told me to stop payment on checkSubmitted May payment on May 2, then maybe a week later checked my account and saw that my payment had been reversedThey ended up taking the $out of my payment and mailed me a check for $Received a call from Chase telling me not to cash check because it was sent out by accidentAt this point I have been calling Chase almost daily to fix my account and they keep telling me that they a researching itI was charged a late fee in MayMy mortgage has now been closed because home has been soldEvery time I call Chase I have to tell the same story over again and the names I get for point of contact are never in the office
I hope your dept can help me or direct me further with regard to filing a complaint
I have been approved for a mortgage modification for my FHA loan with Chase and made two trial payments on time and sent back the signed acceptance agreement postmarked by June 30, as requested by my mortgage "specialist" with Chase and now I just find out that it has been "closed" because they're claiming they didn't receive the signed acceptance forms by the due dateI have a tracking number and delivery confirmation from USPS that proves it was delivered to the address Chase provided to me for these documents at 9:am on July 1, and signed for by Chase employee EG***
How can a mortgage company be allowed to get away with this? I did everything they asked all while caring for two children, a disable husband and traveling back and forth out of town helping family caring for a dying relativeThis has impacted my income and I am struggling to pay for the loan and was one pa
I issued a claim through my insurance company for hail damage on my windows of my house that happened on June 9, I submitted all of the appropriate forms by following the process to the letterMy homeowners insurance which is *** *** *** issued me a check for the cost of the damagesAs required, I sent the check to Chase Mortgage in the amount of $10,and they sent me a partial amount of the money back to me in the amount of Chase told me that I would receive the remaining balance of $after they processed the formsIt is now Setember and have yet to receive that remaining checkOver the last months I've called to check on the status of the claim and they claimed they didin't recieve all the formsFirst I sent them by certified mail, then I faxed them in twiceThen after calling Chase's insurance claims deptagain, I uploaded them onto their insurance claims website which they confirmed they had received everythingLast week I had my claims
Chase Bank representatives have made statements that were misleading and untruthful during my loan processing that took from June to December Delays in the processing of the loan due to lack of knowledge and workload has created a situation where Chase representatives failed to answer phone calls, emails, verbally lied to us, and then added costs to our loan that were not disclosed other than sending loan statements to us The loans were changed multiple times, partially due to their inability to get us in the correct loan A large payoff that we were informed from the beginning needed to be paid off, was removed from the payoff without telling us We discovered these changes on our own when reviewing the paperwork we were asked to sign
In addition to this, Chase provided the title company with partial account numbers, again not notifying us, stating to simply mail out the checks to your creditors We found out afterward that Chase provided the title company with a
My wife and I apply for a loan for our house after waiting months for then applications and different application fee which they say the bank will return if not approved we were not able to get the house we had to close with another company and after millions of calls to the bank I have not received my second application fee of it took then a year to received the first one after I told then I was going to sue my mortgage person *** *** is a liar does not even pick up my calls anymore and always have an excuse that will call me later but does not
Hello,
I purchased my house in *** **, back in June
Things went well at signingChase requested that I would pay impound tax + insurance of $704.63/month and they’ll pay the property taxes for me, to relieve heavy burden of semi-annual tax paymentsI agreed
Chase collected $during closing cost + $from Aug 2016-Mar This equates to $
In Nov 2016, Chase only paid out $for the first installment of property taxChase did not pay the supplemental taxes of $I did not find out until Mar I asked them why they did not, they said they’re not obligated to, but they can pay as a one time courtesy, using my escrow money $9605.80, already set aside
I had to pay the first supplemental property tax of $+ $penalty feeAnd the second installment property tax of $1206.97, while my money of $were stuck in escrow
Chase only paid $1206.97, the first installment + $that I requested them to
Chase Bank has been sending people over to my residence to tell me that they were estimating the house so they could put it up for foreclosure saleThey have been harassing me monthly with a new threat of foreclosureNow they sent an email saying they wanted to refinance my homeI called and the scam they were running was a year loan even though I am years old and have only years left on my original loanThey tried to have me pay interest until I died with no money towards the principal so they could have a stake in the houseNext they called my insurance company State Farm, and told them I was refinancing so the house insurance was put on holdThey did this without my consent or agreement to refinanceChase told me that since I had talked with their representative the deal was doneThey have been trying to take advantage of me just like any other scam run on older peopleThey have no scruples
I refinanced my home mortgage through Chase I made my September mortgage payment without problem I made my October payment at a Chase branch using a check from my credit union account The teller made a mistake by depositing my check for $1,000, not the $1,that I'd written it for Several days later I realized something was wrong and confirmed through the credit union that the check I'd written to Chase had been deposited for the incorrect amount I was told by the credit unjointed that the would push the additional $through I contacted Chase customer service and made them aware of their mistake and what the credit union had done to fix the mistake Even though Chase knew what was taking place to remedy their mistake, I started receiving collection calls and a late charge I was told the collection calls would stop, and the late charges would be removed, but the calls continued and the late charges weren't reversed This prompted me to file a complaint with The Cons
Chase was my mortgage companyI recently sent in (2) $money orders and (1) $money order, before April 1stThe money orders were stamped on by Chase several timesAfter they realized that the total was not enough to bring my account up to date, they sent the money orders back to meBy this time my mortgage was sold to *** mortgage company*** will not accept the money orders because it is written out to Chase and Chase has their stamps all over themNow I am at a lost of $I spoke to individuals who are mortgage banking specialistsTheir names are Andy L***, Carleen M*** and Lamika W***All told me, that because of this error separate checks will be mailed to me within business daysIt has been a month now, and I will be behind on my new mortgage company, ***Each conversation was recorded by Chase company, telling me that I will be getting my checks back within business daysI tried to return the money orders back to the store wh
J.PMorgan Chase has owned my mortgage since it took over Washington MutualI have resided in my home for years and had no issues until July I had begun a new job and had to change my mortgage due date-a date that has remained the same since I bought my homeThe mortgage has automatically been deducted from my checking account the entire time I have been in my homeOn July 27, 2016, anticipating that my account would have insufficient funds to pay my mortgage on the original due date in August, I contacted Chase and requested they suspend my due date for the month of August(I did this in January as well and had no issues and they waived the late fee)I would then make two manual payments which I would take in to a local branch of ChaseBoth payments would be made before the end of the grace periodThe automatic debit would then automatically reinstate the following September on the new due dateI verbally confirmed our agreement with the agent with whom I
This bank put me in charge-off status even though I was paying my billClaimed that they could not find my paperwork until it was too late to reverse the charge-off from my credit report
We bought our house in 1996, we borrowed about $107,We had the lien with ***r and ***r sold it to ChaseWe've been making our house pyts to Chase since thenOn we paid off the mortgage
On we applied for a home equity loan from *** ***They said it would take 5-days, the loan is approved, they just need the paperworkWe went in to sign for the loan, and they said we can't do it, we don't have all the paperwork
My husband called Chase and spoke to Vickie R***She said to send in writing to Customer Care Research Dept and tell them we're requesting a satisfaction of mortgage, so *** *** did thatChase replied they don't have it
I talked to *** at Chase last night at 8:pm last nightHe said that he saw the house was paid off and that he would send a releaseI got the release last night, and sent it to the *** ***This morning I got a call from ***They said this isn't what we needHe said they n
On or about October 1, I contacted Chase to acquire a home loan*** *** was the loan mortgage Banker, and provided him all of the information that he requested by October 7, At that point he submitted the loan for processing, and I received a tentative approval on October 5, From that point on the processing of the loan appeared to be assigned to a loan processorAfter a month of no requests and no apparent progress I contacted and complained to *** *** the mortgage managerFrom that point on I very little progress was madeI've made another complaint three weeks later with little or no progressAfter two months I contacted *** *** again, and he reviewed the file and stated to me at least three times that they had dropped the ball on my loanHe informed me that at that time that if the loan was not closed by December I would be penalized and charged a higher rate than was originally quotedI have been in contact with him several times, and nev
*** *** *** *** *** *** *** *** ** *** Summary of actions of events between myself and JP Morgan/Chase Mortgage
IJP Morgan/Chase bought my mortgage in Septof
In April of I received notice from Chase that I had not paid my property taxes and that I
should call them
I called them by telephone and I told them that as a citizen of years old that I have a Deferral
from the state of *** and have had it for ten years
aMy Deferral excuses me from paying my taxes until such time as I die or sell my house and
that my taxes cannot be bought nor sold
They asked me send them a copy of my Deferral which I did
I was on vacation much of June and JulyWhen I arrived home there were several letters from
ChaseThese letters insisted Chase was buying my taxes against my wishesAgain I called them
to tell them that I have a DeferralThey told me that they do not "do" deferralsI called again
later and after getting no
Re: Chase Acc # *** After the passing of my wife, years ago, I have been trying to assume the mortgage on our houseI filed the required application with chase sent all the required documents more than seven times because chase always claim they don't receive them even when I mailed them in their provided return labels or even when I faxed the documents to them using the chase branchIn november they told me everything is fine, they just need proof of occupancyI faxed it rightaway to themTo my surprise they informed me that they have sold the mortgage to "*** ***" and they gave me the phone number to contact "*** ***" When I call "*** ***" I was informed that Chase didn't give them any information about that*** *** inform me that I have to start the process again
It is not fair that those so called big companies can play with people's life like thatAfter having me going to a process for over years, Chase didn't' do any
This problem is not one simple issueChase mortgage has neglected legal or contractual issues is past and I never reported them, but now again, a new problem arises in the fact that they misappropriated funds on a payment made back in June of 2016, but it just came to light & my attention on 3-8-When they did not apply my payment as our contract would show, it appeared to them that we where behind each month from last june to current day I spoke with them on 3-8-17, and this made them through a different issue to FALSELY REPORT A NEG NO PAYMENT IN SEPT which has stayed on our credit reporting ever since and has cost us alot of money as due to this wrongful reporting, our credit score went down and therefore we did not refinance and now find out that their misappropriation of funds is whythis is the 3rd time they have cost us a NO refinance of our home and that is alot of money lost on our part, but money made on their partthey gave me a case # and said some thi
Have had a mortgage with Chase since October Over the course of the loan we have made bi weekly payments to pay our home of quickerSometime around Feb we started getting assessed late fees, even though we had paid off the balance due for that month prior to the due date
We contacted Chase in March to ask why this had occurred and they lead us to believe that we needed to adjust the dates we were making the payments on to give them time to process the paymentsThey waived the fees and we adjusted the payment dates as per their instruction
This process repeated itself again in April (i.epaid mortgage on time, but assessed late charges)This time the issue went undetected for some timeWhen we contacted Chase the second time regarding the issue they waived a portion of the late fees and we paid the restAgain they suggested we move the payments a little bit to give them time to process the payments and assured us this would resolve the issueWe did as the
Chase acquired my mortgage & failed to make actual contact with me, putting my account in delinquency, damaging my credit & misapplied my payments
My dispute of the credit reporting is not only that payments were erroneously mis-applied after I spoke to a representative on where to apply them but additionally that I was NEVER notified that Chase was the new mortgage holderThere should be notes of this issue from the last two Chase representatives in my file as I have spoken of this it in depth with them and requested that they note it in my fileI work and travel full time throughout the country building the infrastructures to power cities and do not always have cell coverage while in these places nor am I at my home to physically receive mailTypically when a mortgage holder fails to receive payments from a new customer they reach out by a simple phone call and they then will leave a voice message about the problemI was advised recently that this is not Chase's policy
We financed our home mortgage through Chase in May of My wife and I have aggressively paid down the loan since that time to the point where we have achieved 21% equity in the home Chase refuses to drop PMI, despite this fact They will only drop PMI until we reach years since the loan's initiation, which is the date that the amoritization schedule would put us at 20% equity The only exception to this policy is if we were to pay for an appraiser of Chase's choosing to determine a value of the home This despite the fact that the loan was only initatied months prior and that the market values have only risen since that time
Submitted request for PMI removal in April Mailed checked ($450) and application to Chase but later decided to not get appraisal due to selling homeSubmitted secure message to Chase to tell them that I wanted to cancel request for PMI removalThey told me that they had not received check and application and told me to stop payment on checkSubmitted May payment on May 2, then maybe a week later checked my account and saw that my payment had been reversedThey ended up taking the $out of my payment and mailed me a check for $Received a call from Chase telling me not to cash check because it was sent out by accidentAt this point I have been calling Chase almost daily to fix my account and they keep telling me that they a researching itI was charged a late fee in MayMy mortgage has now been closed because home has been soldEvery time I call Chase I have to tell the same story over again and the names I get for point of contact are never in the office
I hope your dept can help me or direct me further with regard to filing a complaint
I have been approved for a mortgage modification for my FHA loan with Chase and made two trial payments on time and sent back the signed acceptance agreement postmarked by June 30, as requested by my mortgage "specialist" with Chase and now I just find out that it has been "closed" because they're claiming they didn't receive the signed acceptance forms by the due dateI have a tracking number and delivery confirmation from USPS that proves it was delivered to the address Chase provided to me for these documents at 9:am on July 1, and signed for by Chase employee EG***
How can a mortgage company be allowed to get away with this? I did everything they asked all while caring for two children, a disable husband and traveling back and forth out of town helping family caring for a dying relativeThis has impacted my income and I am struggling to pay for the loan and was one pa
I issued a claim through my insurance company for hail damage on my windows of my house that happened on June 9, I submitted all of the appropriate forms by following the process to the letterMy homeowners insurance which is *** *** *** issued me a check for the cost of the damagesAs required, I sent the check to Chase Mortgage in the amount of $10,and they sent me a partial amount of the money back to me in the amount of Chase told me that I would receive the remaining balance of $after they processed the formsIt is now Setember and have yet to receive that remaining checkOver the last months I've called to check on the status of the claim and they claimed they didin't recieve all the formsFirst I sent them by certified mail, then I faxed them in twiceThen after calling Chase's insurance claims deptagain, I uploaded them onto their insurance claims website which they confirmed they had received everythingLast week I had my claims
Chase Bank representatives have made statements that were misleading and untruthful during my loan processing that took from June to December Delays in the processing of the loan due to lack of knowledge and workload has created a situation where Chase representatives failed to answer phone calls, emails, verbally lied to us, and then added costs to our loan that were not disclosed other than sending loan statements to us The loans were changed multiple times, partially due to their inability to get us in the correct loan A large payoff that we were informed from the beginning needed to be paid off, was removed from the payoff without telling us We discovered these changes on our own when reviewing the paperwork we were asked to sign
In addition to this, Chase provided the title company with partial account numbers, again not notifying us, stating to simply mail out the checks to your creditors We found out afterward that Chase provided the title company with a
My wife and I apply for a loan for our house after waiting months for then applications and different application fee which they say the bank will return if not approved we were not able to get the house we had to close with another company and after millions of calls to the bank I have not received my second application fee of it took then a year to received the first one after I told then I was going to sue my mortgage person *** *** is a liar does not even pick up my calls anymore and always have an excuse that will call me later but does not
Hello,
I purchased my house in *** **, back in June
Things went well at signingChase requested that I would pay impound tax + insurance of $704.63/month and they’ll pay the property taxes for me, to relieve heavy burden of semi-annual tax paymentsI agreed
Chase collected $during closing cost + $from Aug 2016-Mar This equates to $
In Nov 2016, Chase only paid out $for the first installment of property taxChase did not pay the supplemental taxes of $I did not find out until Mar I asked them why they did not, they said they’re not obligated to, but they can pay as a one time courtesy, using my escrow money $9605.80, already set aside
I had to pay the first supplemental property tax of $+ $penalty feeAnd the second installment property tax of $1206.97, while my money of $were stuck in escrow
Chase only paid $1206.97, the first installment + $that I requested them to
Chase Bank has been sending people over to my residence to tell me that they were estimating the house so they could put it up for foreclosure saleThey have been harassing me monthly with a new threat of foreclosureNow they sent an email saying they wanted to refinance my homeI called and the scam they were running was a year loan even though I am years old and have only years left on my original loanThey tried to have me pay interest until I died with no money towards the principal so they could have a stake in the houseNext they called my insurance company State Farm, and told them I was refinancing so the house insurance was put on holdThey did this without my consent or agreement to refinanceChase told me that since I had talked with their representative the deal was doneThey have been trying to take advantage of me just like any other scam run on older peopleThey have no scruples
I refinanced my home mortgage through Chase I made my September mortgage payment without problem I made my October payment at a Chase branch using a check from my credit union account The teller made a mistake by depositing my check for $1,000, not the $1,that I'd written it for Several days later I realized something was wrong and confirmed through the credit union that the check I'd written to Chase had been deposited for the incorrect amount I was told by the credit unjointed that the would push the additional $through I contacted Chase customer service and made them aware of their mistake and what the credit union had done to fix the mistake Even though Chase knew what was taking place to remedy their mistake, I started receiving collection calls and a late charge I was told the collection calls would stop, and the late charges would be removed, but the calls continued and the late charges weren't reversed This prompted me to file a complaint with The Cons
Chase was my mortgage companyI recently sent in (2) $money orders and (1) $money order, before April 1stThe money orders were stamped on by Chase several timesAfter they realized that the total was not enough to bring my account up to date, they sent the money orders back to meBy this time my mortgage was sold to *** mortgage company*** will not accept the money orders because it is written out to Chase and Chase has their stamps all over themNow I am at a lost of $I spoke to individuals who are mortgage banking specialistsTheir names are Andy L***, Carleen M*** and Lamika W***All told me, that because of this error separate checks will be mailed to me within business daysIt has been a month now, and I will be behind on my new mortgage company, ***Each conversation was recorded by Chase company, telling me that I will be getting my checks back within business daysI tried to return the money orders back to the store wh
J.PMorgan Chase has owned my mortgage since it took over Washington MutualI have resided in my home for years and had no issues until July I had begun a new job and had to change my mortgage due date-a date that has remained the same since I bought my homeThe mortgage has automatically been deducted from my checking account the entire time I have been in my homeOn July 27, 2016, anticipating that my account would have insufficient funds to pay my mortgage on the original due date in August, I contacted Chase and requested they suspend my due date for the month of August(I did this in January as well and had no issues and they waived the late fee)I would then make two manual payments which I would take in to a local branch of ChaseBoth payments would be made before the end of the grace periodThe automatic debit would then automatically reinstate the following September on the new due dateI verbally confirmed our agreement with the agent with whom I
This bank put me in charge-off status even though I was paying my billClaimed that they could not find my paperwork until it was too late to reverse the charge-off from my credit report
We bought our house in 1996, we borrowed about $107,We had the lien with ***r and ***r sold it to ChaseWe've been making our house pyts to Chase since thenOn we paid off the mortgage
On we applied for a home equity loan from *** ***They said it would take 5-days, the loan is approved, they just need the paperworkWe went in to sign for the loan, and they said we can't do it, we don't have all the paperwork
My husband called Chase and spoke to Vickie R***She said to send in writing to Customer Care Research Dept and tell them we're requesting a satisfaction of mortgage, so *** *** did thatChase replied they don't have it
I talked to *** at Chase last night at 8:pm last nightHe said that he saw the house was paid off and that he would send a releaseI got the release last night, and sent it to the *** ***This morning I got a call from ***They said this isn't what we needHe said they n
The worst customer service since years ago I have ever seen in my lifeThe management there must learn ABC in management
On or about October 1, I contacted Chase to acquire a home loan*** *** was the loan mortgage Banker, and provided him all of the information that he requested by October 7, At that point he submitted the loan for processing, and I received a tentative approval on October 5, From that point on the processing of the loan appeared to be assigned to a loan processorAfter a month of no requests and no apparent progress I contacted and complained to *** *** the mortgage managerFrom that point on I very little progress was madeI've made another complaint three weeks later with little or no progressAfter two months I contacted *** *** again, and he reviewed the file and stated to me at least three times that they had dropped the ball on my loanHe informed me that at that time that if the loan was not closed by December I would be penalized and charged a higher rate than was originally quotedI have been in contact with him several times, and nev
*** *** *** *** *** *** *** *** ** *** Summary of actions of events between myself and JP Morgan/Chase Mortgage
IJP Morgan/Chase bought my mortgage in Septof
In April of I received notice from Chase that I had not paid my property taxes and that I
should call them
I called them by telephone and I told them that as a citizen of years old that I have a Deferral
from the state of *** and have had it for ten years
aMy Deferral excuses me from paying my taxes until such time as I die or sell my house and
that my taxes cannot be bought nor sold
They asked me send them a copy of my Deferral which I did
I was on vacation much of June and JulyWhen I arrived home there were several letters from
ChaseThese letters insisted Chase was buying my taxes against my wishesAgain I called them
to tell them that I have a DeferralThey told me that they do not "do" deferralsI called again
later and after getting no
Re: Chase Acc # *** After the passing of my wife, years ago, I have been trying to assume the mortgage on our houseI filed the required application with chase sent all the required documents more than seven times because chase always claim they don't receive them even when I mailed them in their provided return labels or even when I faxed the documents to them using the chase branchIn november they told me everything is fine, they just need proof of occupancyI faxed it rightaway to themTo my surprise they informed me that they have sold the mortgage to "*** ***" and they gave me the phone number to contact "*** ***" When I call "*** ***" I was informed that Chase didn't give them any information about that*** *** inform me that I have to start the process again
It is not fair that those so called big companies can play with people's life like thatAfter having me going to a process for over years, Chase didn't' do any
This problem is not one simple issueChase mortgage has neglected legal or contractual issues is past and I never reported them, but now again, a new problem arises in the fact that they misappropriated funds on a payment made back in June of 2016, but it just came to light & my attention on 3-8-When they did not apply my payment as our contract would show, it appeared to them that we where behind each month from last june to current day I spoke with them on 3-8-17, and this made them through a different issue to FALSELY REPORT A NEG NO PAYMENT IN SEPT which has stayed on our credit reporting ever since and has cost us alot of money as due to this wrongful reporting, our credit score went down and therefore we did not refinance and now find out that their misappropriation of funds is whythis is the 3rd time they have cost us a NO refinance of our home and that is alot of money lost on our part, but money made on their partthey gave me a case # and said some thi
Have had a mortgage with Chase since October Over the course of the loan we have made bi weekly payments to pay our home of quickerSometime around Feb we started getting assessed late fees, even though we had paid off the balance due for that month prior to the due date
We contacted Chase in March to ask why this had occurred and they lead us to believe that we needed to adjust the dates we were making the payments on to give them time to process the paymentsThey waived the fees and we adjusted the payment dates as per their instruction
This process repeated itself again in April (i.epaid mortgage on time, but assessed late charges)This time the issue went undetected for some timeWhen we contacted Chase the second time regarding the issue they waived a portion of the late fees and we paid the restAgain they suggested we move the payments a little bit to give them time to process the payments and assured us this would resolve the issueWe did as the
Chase acquired my mortgage & failed to make actual contact with me, putting my account in delinquency, damaging my credit & misapplied my payments
My dispute of the credit reporting is not only that payments were erroneously mis-applied after I spoke to a representative on where to apply them but additionally that I was NEVER notified that Chase was the new mortgage holderThere should be notes of this issue from the last two Chase representatives in my file as I have spoken of this it in depth with them and requested that they note it in my fileI work and travel full time throughout the country building the infrastructures to power cities and do not always have cell coverage while in these places nor am I at my home to physically receive mailTypically when a mortgage holder fails to receive payments from a new customer they reach out by a simple phone call and they then will leave a voice message about the problemI was advised recently that this is not Chase's policy
We financed our home mortgage through Chase in May of My wife and I have aggressively paid down the loan since that time to the point where we have achieved 21% equity in the home Chase refuses to drop PMI, despite this fact They will only drop PMI until we reach years since the loan's initiation, which is the date that the amoritization schedule would put us at 20% equity The only exception to this policy is if we were to pay for an appraiser of Chase's choosing to determine a value of the home This despite the fact that the loan was only initatied months prior and that the market values have only risen since that time