Name:
Kerrina OBradley
Loan Number:
*** *** *** *** *** *** *** *** *** Phone Number:
###-###-####
To Whom It May Concern:
Please forward this to the Executive Office, I will also be submitting a Revdex.com complaint
On 11/30/I received an email alert that a payment of $was credited to my account
I contacted Customer Service @ ###-###-#### on 12/1/at 10:06AM PST (per my *** phone bill) and spoke with representative/supervisor for minutesI told her that I received this email alert but I did not make the paymentI told her I was concerned that it was either a mis-key error or applied to my account instead of someone else's in errorShe ENSURED me that it was a payment to my account and that I only owed $for the month of DecemberShe said the lender could have applied the extra funds but not to worry that it was credited correctly to my accountI probably asked her at least different times if she w
My name is *** ** *** I purchased my home with Chase Mortgage address *** *** *** *** ** ***, and I had to recently request an insurance claim due to the fact that my roof was damaged by a tornadoMy insurance company sent me a check for $7,that include my name and chase nameI have never experienced an insurance claim so I contacted someone at chase to see what the procedures wereThe girl told me that if I send the check in unsigned then chase could sign the check and send it back to me with no issues since the repairs were under $10,I did not know that the rules were different for delinquent accounts I am taking full responsibility for delinquent account and my intent is to keep my home I wasn?t told that me being delinquent was going to make them not sign my check or I would have waited until the account was current to send the check and that now they are going to only release 25% of the check to get the roof process startedMy contracto
I get constant advertisements in the mail (***) from Chase that I am not interested in I contacted the business and asked them to stop, and they told me that they are unable to do so because I have a Mortgage with Chase It's pretty ridiculous when being a customer means I am forced to accept unsolicited and unwanted junk mail
Dear Revdex.com:
I would like to register a compliant with JP Morgan Chase Bank (“Chase”) and request the Revdex.com follon this for prompt resolution
The situation and basis for such compliant with Chase is described below
In March I changed my current home loan provider from *** *** to JP Morgan Chase The reason for changing home lending companies was because Chase offered a special program whereby if the borrower (in this case, *** *** ** ***, primary residence at *** *** *** *** ** ***) elected to use Chase for its home loan, then Chase would provide a special $credit to my account This special program was a special incentive for borrowers to use Chase To qualify for this special program, the customer would need to be (i) in the program before the end of August 2018, (ii) use automatic loan payment from chase and(ii) elect to receive paperless account updates on said home loan Mr*** agreed to all of this and our first automat
I have spent the last days going back and forth with Chase attempting to get my escrow account updated as they made a huge mistake and double charged me for school taxes
I have called Chase a minimum of times micro-managing through every step of the process and have already had to request one mortgage payment update due to the pathetically slow service I have requested multiple escalations through their process and spoken to numerous agents who insist it will take days before anyone will resolve my issue each time, and each time I call back and the issue is still not resolved
This company has been harrasing me over a person I don't knowI have contacted their poor excuse for customer service reps several times
I am filing a complaint agaist this company because I'm sick and tired of being harrasedThey continue to harrass me multiple times a day over a person named (Conrad C*** or C*** not sure how it is spelled as the machine doesn't spell the names out)I have tried contacting them several times and I have stayed on the life after the harrasment calls to tell them that theres no such person and they DONT STOP CALLING
They are calling to collect a mortgage debt - I don't have a mortgage with this company so I don't even know how they got my number
Their reps are very unprofessional, bouncing people around when I'm just trying to get these people to STOP HARASSING ME
I applied for a home loan and paid them $Good Faith money that would have gone towards the closingHowever if declined, I was told by the loan agent Tiffany B***, NMLS ID #***|, that if declined, I would get the $returned to meIt has been over weeks since I was declined, and I have not been refunded my $
Chase keeps misapplying my payments and mis billing me, resulting in late payment chargesDespite several long phone calls, it has not been resolved
For the past several months Chase Mortgage keeps applying my payments to principal instead of interest, resulting in multiple $late feesDespite several long phone conversations in which they say it's been resolved, it has not
In addition, Chase Home Equity bills me a certain amount, then when I pay that amount, it says it was insufficient and charges me a late fee
I have documents that show exactly when payments were made, when late charges were assessed, when attempts to fix the problems were made, and when the problems repeat themselves over and over again
It is definitely a clerical or computer mistake that they are completely unable to adjudicateAnd they keep saying they'll take care of it, but the problem continues
The customer reps I spoke to on October said completely conflicting things as
I recently changed insurance companies for my homeThere was a little bit of a crossover and Chase paid both companiesThis caused them to do an escrow analysis in my account in February of 2017, six months earlier than normalThis caused me to be $1,short in my mortgage and my payment to go up $per monthAs soon as I got the refund check from the previous insurance company I turned over the check in the amount of $1,The entire amount was applied to my escrow account and still my payment did not changeI called them and they said I was approved for a month spread of the difference but it only lowered the payment by about $so my monthly payment was still $higher per monthI have disputed the escrow analysis and stated it should be done in August per usual and given the circumstances and my dispute was deniedI have not been given a full year to make good on my escrow and feel I would not be this far behind had they done the analysis at the date of Ju
years ago my home mortgage was modified, the agreement took $36k that was in arrears and set it as a 2nd lien secured by HUDWe are now looking to do a cash out refi and need a payoff quoteI was advised that the 2nd lien needed to be satisfied with HUDWhen I contacted HUD, they explained that Chase Home Mortgage did NOT file the lien with HUDThis is the step they missed back when the modification was done Once Chase has filed the partial lien and HUD has record of it, they can issue me a payoffThe problem is Chase is dragging their feet to resolve this error and I have already lost one locked rate and I am in peril to lose another….each time my rate is increasing and I am incurring cost due to their mistake
I have escalated this through Chase to Default Escalations and now I am not getting any call backs
The first lien is approx-$93K
The HUD second lien is approx.- $36k
Your assistance in mapping out a possible strategy and/or case is appreciated
All I ne
I was involved in a refinance of my mortgage through Chase and because they wouldnt take my check or credit card over the phone and I had to obtain a money order in the amount of and then mail it to them They cancelled the agreement and returned my money order and not only are they trying to foreclose on my residence but have sent the money order back stating that it is not enough to bring the account current
I paid online mortgage on July 27th as to post for August 1st of this yearWhich would have made the payment on timeHowever, several days passed and the payment didn't postI called Chase and got the run around..first they couldn't see my posting, then the second person couldn't then the third person found it....couldn't explain why it was not posted..and put me on hold againI called again and again and after a good hour of my time wasted I was promised a return phone call and they would be able to tell me what happened and resolve it....This person *** never called me back, but two other phone calls from Chase....neither fixing the problem and they wanted me to make a second payment...this could leave my bank account overdrawn with many bounced checks and other overdraft fee's........because they cannot fix or their mistake I will not make a second payment in lieu of having the problems mentioned aboveWhy should my credit report be affected by the incompetence of Chase mo
My mortgage is below the point where PMI should be off but bank will not remove it, placing one hurdle after another and not speaking about it.In my mortgage agreement, there is a dollar amount that shows when PMI will be removedI was told the mortgage has to hit this number and I will no longer have to pay PMII have paid every bill on time and paid extra to get PMI off before the year mark where the principal balance would be low enough to warrant thisOnce I lowered my balance to that point, I called Chase and was told that now there were a few other hurdles I had to pass, but I didEach time I meet one criteria, up pops a new oneI am also not allowed to speak with anyone that can make decisions when I callI am told that they will take a message and I will hear back in 7-daysThis has been going on for six months, all the while they are still collecting PMI on a mortgage that is below the principal balance to warrant itThe latest stall tactic was a bogus BPO, that
Date: 12/22/2017Re: Escrow
Shortage Payment due date, CHASE Mortgage Account # ***AttachmentsHello all concerned,This letter is addressed
to many parties because some have played a part in the dispute and some can and
may provide resolutions in the dispute.This is about a dispute between myself, *** ***, the
consumer, and CHASE bank about the due date on a payment to cover an Escrow
Shortage on mortgage loan number ***.This is the dispute:The consumer says $2,is due
by 12/01/17.The bank says $2,is due by
11/01/17.The consumer says the bank’s statements cited below support the
claim that $2,is due by 12/01/17.On Escrow Payment Options, shown on the middle of page (1): “I understand that my taxes and/or insurance has increased and that my escrow account is short $2,I have enclosed a check for: ( ) Option 1: $2,226.23, the
Chase and I enter in to a modification back in but in order to qualify they put me in a year long payment arrangement before the loan mod could be approved which was supposed to go towards my monthly payment for my mortgage I have every single payment I made to Chase for months which none of the moneys was applied to my loanI have been fighting this case with them for the past plus years and get no answer where the money went nor they return my moneyI am already out of the modification since it's only good for yearsI pay my mortgage regularly and on time every month but I do not want to continue having any kind of business with chase since they are such thievesThey got their bail out money from the government and also from the consumers like me that kept and saved their house and continue paying for itI need someone to look in to this matter and see what this giant company is doing to the little peopleThis smells to me like a class action lawsuit
I have been a chase customer for years as well as had my mortgage with Chase for those years My payments have NEVER been late, delinquent or even used the day grace period I refinanced my mortgage in October with *** Home Loan in Phoenix, AZ and the loan closed on October and was recorded by title on October This I have no control over and I did my diligence through the entire process with signing forms and making myself available for a smooth process I have submitted a dispute through Chase on several occasions and it has always came back as no amendment needed It's not like I was a bad customer and this was a regular thing In fact I was told on my many calls that if it was done by October it wouldn't have been reported day, really????? The norm in the refinance business, as I have talked to different lenders trying to figure this out, is if the refinance closes by month end or before next payment is due then it is considered not delinquent and
An insurance check was issued to me and sent to Chase for endorsement They told me it would be endorsed if I made the repairs to my home or paid the mortgage in full The mortage was paid in full on June 30, I have talked to multiple people and departments at Chase and I have not received any answers or my insurance claim money back First they said I needed to get the insurance check re-issued but after talking to the insurance company, found out Chase had cashed it Then they told me the mortage was short paid buy $and that was why they haven't issued a check They said they would take care of it and call me back That was weeks ago and they still have not done anything
My home equity line of credit LOC was suspended at Chase Bank per letter I received indicating that there was something on my credit report After going to the bank on 06/12/and meeting with Brandon H*** I was told that it had to do with my mortgage Brandon said he would look into this and get back to me which he did not do On 06/21/I called and spoke with Brandon and he said I needed to get a free credit report from the internet and fax it to Chase to review Upon trying to obtain this free credit report I got locked out of the site because it did not like one of my answers to their questions and they said to call and get a report mailed to me After doing this the person on the phone said it would take days for processing and then to weeks before it would be sent out
I have already reviewed my credit reports via Credit Karma and there is nothing wrong with them I should not have to obtain this report for Chase and they should not be able to arbitrarily allo
I was granted a conditional loan for my home refinance and when I inquired about why I was not given an acceptable answer therefore I escalated it at which time I was still denied any info because they claim privacyHowever I am the co borrower and submitted all the same information as the other co borrowerAnyway I completed most of the requirement despite not being to as to why (since we are not selling the home just refinance)Then to be told that my loan was dropped without notice (the way I found out is when I submitted the requested documents) I am asking that my loan application be refundedAS it was a horrible experience
Name:
Kerrina OBradley
Loan Number:
*** *** *** *** *** *** *** *** *** Phone Number:
###-###-####
To Whom It May Concern:
Please forward this to the Executive Office, I will also be submitting a Revdex.com complaint
On 11/30/I received an email alert that a payment of $was credited to my account
I contacted Customer Service @ ###-###-#### on 12/1/at 10:06AM PST (per my *** phone bill) and spoke with representative/supervisor for minutesI told her that I received this email alert but I did not make the paymentI told her I was concerned that it was either a mis-key error or applied to my account instead of someone else's in errorShe ENSURED me that it was a payment to my account and that I only owed $for the month of DecemberShe said the lender could have applied the extra funds but not to worry that it was credited correctly to my accountI probably asked her at least different times if she w
My name is *** ** *** I purchased my home with Chase Mortgage address *** *** *** *** ** ***, and I had to recently request an insurance claim due to the fact that my roof was damaged by a tornadoMy insurance company sent me a check for $7,that include my name and chase nameI have never experienced an insurance claim so I contacted someone at chase to see what the procedures wereThe girl told me that if I send the check in unsigned then chase could sign the check and send it back to me with no issues since the repairs were under $10,I did not know that the rules were different for delinquent accounts I am taking full responsibility for delinquent account and my intent is to keep my home I wasn?t told that me being delinquent was going to make them not sign my check or I would have waited until the account was current to send the check and that now they are going to only release 25% of the check to get the roof process startedMy contracto
I get constant advertisements in the mail (***) from Chase that I am not interested in I contacted the business and asked them to stop, and they told me that they are unable to do so because I have a Mortgage with Chase It's pretty ridiculous when being a customer means I am forced to accept unsolicited and unwanted junk mail
Dear Revdex.com:
I would like to register a compliant with JP Morgan Chase Bank (“Chase”) and request the Revdex.com follon this for prompt resolution
The situation and basis for such compliant with Chase is described below
In March I changed my current home loan provider from *** *** to JP Morgan Chase The reason for changing home lending companies was because Chase offered a special program whereby if the borrower (in this case, *** *** ** ***, primary residence at *** *** *** *** ** ***) elected to use Chase for its home loan, then Chase would provide a special $credit to my account This special program was a special incentive for borrowers to use Chase To qualify for this special program, the customer would need to be (i) in the program before the end of August 2018, (ii) use automatic loan payment from chase and(ii) elect to receive paperless account updates on said home loan Mr*** agreed to all of this and our first automat
We have asked for a paper statement for the last four monthsthey keep saying it is in the mailEverytime I go to bank I have to pay a driver
I have spent the last days going back and forth with Chase attempting to get my escrow account updated as they made a huge mistake and double charged me for school taxes
I have called Chase a minimum of times micro-managing through every step of the process and have already had to request one mortgage payment update due to the pathetically slow service I have requested multiple escalations through their process and spoken to numerous agents who insist it will take days before anyone will resolve my issue each time, and each time I call back and the issue is still not resolved
This company has been harrasing me over a person I don't knowI have contacted their poor excuse for customer service reps several times
I am filing a complaint agaist this company because I'm sick and tired of being harrasedThey continue to harrass me multiple times a day over a person named (Conrad C*** or C*** not sure how it is spelled as the machine doesn't spell the names out)I have tried contacting them several times and I have stayed on the life after the harrasment calls to tell them that theres no such person and they DONT STOP CALLING
They are calling to collect a mortgage debt - I don't have a mortgage with this company so I don't even know how they got my number
Their reps are very unprofessional, bouncing people around when I'm just trying to get these people to STOP HARASSING ME
I applied for a home loan and paid them $Good Faith money that would have gone towards the closingHowever if declined, I was told by the loan agent Tiffany B***, NMLS ID #***|, that if declined, I would get the $returned to meIt has been over weeks since I was declined, and I have not been refunded my $
Chase keeps misapplying my payments and mis billing me, resulting in late payment chargesDespite several long phone calls, it has not been resolved
For the past several months Chase Mortgage keeps applying my payments to principal instead of interest, resulting in multiple $late feesDespite several long phone conversations in which they say it's been resolved, it has not
In addition, Chase Home Equity bills me a certain amount, then when I pay that amount, it says it was insufficient and charges me a late fee
I have documents that show exactly when payments were made, when late charges were assessed, when attempts to fix the problems were made, and when the problems repeat themselves over and over again
It is definitely a clerical or computer mistake that they are completely unable to adjudicateAnd they keep saying they'll take care of it, but the problem continues
The customer reps I spoke to on October said completely conflicting things as
I recently changed insurance companies for my homeThere was a little bit of a crossover and Chase paid both companiesThis caused them to do an escrow analysis in my account in February of 2017, six months earlier than normalThis caused me to be $1,short in my mortgage and my payment to go up $per monthAs soon as I got the refund check from the previous insurance company I turned over the check in the amount of $1,The entire amount was applied to my escrow account and still my payment did not changeI called them and they said I was approved for a month spread of the difference but it only lowered the payment by about $so my monthly payment was still $higher per monthI have disputed the escrow analysis and stated it should be done in August per usual and given the circumstances and my dispute was deniedI have not been given a full year to make good on my escrow and feel I would not be this far behind had they done the analysis at the date of Ju
years ago my home mortgage was modified, the agreement took $36k that was in arrears and set it as a 2nd lien secured by HUDWe are now looking to do a cash out refi and need a payoff quoteI was advised that the 2nd lien needed to be satisfied with HUDWhen I contacted HUD, they explained that Chase Home Mortgage did NOT file the lien with HUDThis is the step they missed back when the modification was done Once Chase has filed the partial lien and HUD has record of it, they can issue me a payoffThe problem is Chase is dragging their feet to resolve this error and I have already lost one locked rate and I am in peril to lose another….each time my rate is increasing and I am incurring cost due to their mistake
I have escalated this through Chase to Default Escalations and now I am not getting any call backs
The first lien is approx-$93K
The HUD second lien is approx.- $36k
Your assistance in mapping out a possible strategy and/or case is appreciated
All I ne
I was involved in a refinance of my mortgage through Chase and because they wouldnt take my check or credit card over the phone and I had to obtain a money order in the amount of and then mail it to them They cancelled the agreement and returned my money order and not only are they trying to foreclose on my residence but have sent the money order back stating that it is not enough to bring the account current
I paid online mortgage on July 27th as to post for August 1st of this yearWhich would have made the payment on timeHowever, several days passed and the payment didn't postI called Chase and got the run around..first they couldn't see my posting, then the second person couldn't then the third person found it....couldn't explain why it was not posted..and put me on hold againI called again and again and after a good hour of my time wasted I was promised a return phone call and they would be able to tell me what happened and resolve it....This person *** never called me back, but two other phone calls from Chase....neither fixing the problem and they wanted me to make a second payment...this could leave my bank account overdrawn with many bounced checks and other overdraft fee's........because they cannot fix or their mistake I will not make a second payment in lieu of having the problems mentioned aboveWhy should my credit report be affected by the incompetence of Chase mo
My mortgage is below the point where PMI should be off but bank will not remove it, placing one hurdle after another and not speaking about it.In my mortgage agreement, there is a dollar amount that shows when PMI will be removedI was told the mortgage has to hit this number and I will no longer have to pay PMII have paid every bill on time and paid extra to get PMI off before the year mark where the principal balance would be low enough to warrant thisOnce I lowered my balance to that point, I called Chase and was told that now there were a few other hurdles I had to pass, but I didEach time I meet one criteria, up pops a new oneI am also not allowed to speak with anyone that can make decisions when I callI am told that they will take a message and I will hear back in 7-daysThis has been going on for six months, all the while they are still collecting PMI on a mortgage that is below the principal balance to warrant itThe latest stall tactic was a bogus BPO, that
Date: 12/22/2017Re: Escrow
Shortage Payment due date, CHASE Mortgage Account # ***AttachmentsHello all concerned,This letter is addressed
to many parties because some have played a part in the dispute and some can and
may provide resolutions in the dispute.This is about a dispute between myself, *** ***, the
consumer, and CHASE bank about the due date on a payment to cover an Escrow
Shortage on mortgage loan number ***.This is the dispute:The consumer says $2,is due
by 12/01/17.The bank says $2,is due by
11/01/17.The consumer says the bank’s statements cited below support the
claim that $2,is due by 12/01/17.On Escrow Payment Options, shown on the middle of page (1): “I understand that my taxes and/or insurance has increased and that my escrow account is short $2,I have enclosed a check for: ( ) Option 1: $2,226.23, the
Chase and I enter in to a modification back in but in order to qualify they put me in a year long payment arrangement before the loan mod could be approved which was supposed to go towards my monthly payment for my mortgage I have every single payment I made to Chase for months which none of the moneys was applied to my loanI have been fighting this case with them for the past plus years and get no answer where the money went nor they return my moneyI am already out of the modification since it's only good for yearsI pay my mortgage regularly and on time every month but I do not want to continue having any kind of business with chase since they are such thievesThey got their bail out money from the government and also from the consumers like me that kept and saved their house and continue paying for itI need someone to look in to this matter and see what this giant company is doing to the little peopleThis smells to me like a class action lawsuit
I have been a chase customer for years as well as had my mortgage with Chase for those years My payments have NEVER been late, delinquent or even used the day grace period I refinanced my mortgage in October with *** Home Loan in Phoenix, AZ and the loan closed on October and was recorded by title on October This I have no control over and I did my diligence through the entire process with signing forms and making myself available for a smooth process I have submitted a dispute through Chase on several occasions and it has always came back as no amendment needed It's not like I was a bad customer and this was a regular thing In fact I was told on my many calls that if it was done by October it wouldn't have been reported day, really????? The norm in the refinance business, as I have talked to different lenders trying to figure this out, is if the refinance closes by month end or before next payment is due then it is considered not delinquent and
An insurance check was issued to me and sent to Chase for endorsement They told me it would be endorsed if I made the repairs to my home or paid the mortgage in full The mortage was paid in full on June 30, I have talked to multiple people and departments at Chase and I have not received any answers or my insurance claim money back First they said I needed to get the insurance check re-issued but after talking to the insurance company, found out Chase had cashed it Then they told me the mortage was short paid buy $and that was why they haven't issued a check They said they would take care of it and call me back That was weeks ago and they still have not done anything
My home equity line of credit LOC was suspended at Chase Bank per letter I received indicating that there was something on my credit report After going to the bank on 06/12/and meeting with Brandon H*** I was told that it had to do with my mortgage Brandon said he would look into this and get back to me which he did not do On 06/21/I called and spoke with Brandon and he said I needed to get a free credit report from the internet and fax it to Chase to review Upon trying to obtain this free credit report I got locked out of the site because it did not like one of my answers to their questions and they said to call and get a report mailed to me After doing this the person on the phone said it would take days for processing and then to weeks before it would be sent out
I have already reviewed my credit reports via Credit Karma and there is nothing wrong with them I should not have to obtain this report for Chase and they should not be able to arbitrarily allo
I was granted a conditional loan for my home refinance and when I inquired about why I was not given an acceptable answer therefore I escalated it at which time I was still denied any info because they claim privacyHowever I am the co borrower and submitted all the same information as the other co borrowerAnyway I completed most of the requirement despite not being to as to why (since we are not selling the home just refinance)Then to be told that my loan was dropped without notice (the way I found out is when I submitted the requested documents) I am asking that my loan application be refundedAS it was a horrible experience