I was approved for refinancing of my home with Chase, who I currently have my primary mortgage with I was promised and approved for a rate of 3.5% When Chase realized I wasn't going to take more money out and was a single woman, they dragged their feet and kept trying to find different excuses to not honor the refinancing After my house was appraised, they even went back to the appraiser and had him change the appraisal to be conditional on some repairs, which in the original appraisal he wrote, it was not conditionally Chase did tell me on a recorded line that they went back and asked him to relook at the house and to make it conditional on the repairs I have been in this process of refinancing with Chase since July and now in November they are saying I have to have my house painted before I can get the refinancing? I was forced to withdraw my application because it is unrealistic to get a house painted in November in the Seacoast of NH I have mounds of e-mai
I have recently been working with Chase in trying to make arrangements to reinstate a HELOC that was referred into foreclosure 08/25/with a delinquent amount of $1,I received the notification of the foreclosure so I contacted Chase to make arrangements on 09/01/which the representative I spoke to was offering little to no help in trying to get this resolvedI did explain that the HELOC belongs to my uncle Luis Mendoza who has me making the payments for himUnfortunately there was a misunderstanding between my wife and I so the monthly payment of $my uncle was giving me, which I was giving my wife, was being used to pay my Chase credit cardAs a result of the mix up the HELOC went unpaid since 02/01/I let the representative know that I would be able to pay but that at this point a reinstatement would be neededThe following week on Tuesday the 9th of September the reinstatement was faxed with reflected the past due amount of $1,along with Attorn
I have been using chase's online billing payment system for quite a long timeI also pay another mortgage for another property at the same time through a different siteOn August 11th I logged in to both the other site and chase's website to pay the mortgage for the property I live in and I thought I had paid my mortgageI clicked "confirm" multiple timesApparently my payment didn't go through - I accept that this must have been my fault, but I do think that there should be an alert that pops up - "do you really want to leave this page without completing your payment?" or somethingWe had a lot of account activity that month so I didn't really notice the balance didn't come out, and the only email I got from chase was the typical account statement *which goes to my spam email because it looks like spam*, so I didn't have any special reason to look at itThe only time I became aware that my mortgage was late was when I received FOUR!! certified letters!! At the same time! Telling
I received an *** ***s from Chase on January 1, advising that my new payment would be $1,beginning on 02/01/ Fast forward to 04/01/and I make a payment for the amount of my statement/coupon in the amount of $1, A few days later, I receive a letter dated 04/18/stating that my mortgage payment was short $of it's "contractual amount" Please note that I've never received a contract letter stating that my monthly payment had increase and on top of that I made the payment based on my 04/01/statement with the attached coupon in the amount of $1, When, I tried calling Chase about this matter, I was given the run around and finally told by a "Senior Specialist" that they could not explain what was going on and they would look into the matterIt's been two weeks and still no call back In fact, the last person I spoke to said that my monthly payment would increase again on 06/01/due to interest rates but no one can explain w
I applied for a mortgage refinance The first loan estimate I received was not close to the original request Consequently I called to speak to servicing personnel who did not return call for hrs I called the loan manager and have never received a call Both subsequent calls went to voice mail and both calls informed me they would be available on Nov However when calling the rep told me his manager was not available until today When he was informed that was today I got transferred to another Supervisor The last Sup I spoke too was helpful, I went so far as too ask for the Managing Director who I have received several offers to call for updated info I was informed she does not take single calls or complaints
To Whom It May Concern:
I am writing to request further investigation of the August 6, decision by Chase Mortgage regarding a Mortgage Assistance application
Here is a high level overview
On May 26, 2016, I spoke to a Chase representative regarding my desire for a Repayment Plan to stay in my homeI was advised that the only way to be considered for a Repayment Plan was to submit an application for mortgage assistance
On June 2, 2016, I submitted an application for mortgage assistance
In a letter dated June 4, 2016, a Repayment Plan and a Forbearance Plan are listed under the "Possible Mortgage Assistance Options" available to me through Chase
On June 28, 2016, at the request of Chase Mortgage, I submitted additional supporting documents for the mortgage assistance application package
On July 21, 2016, a Chase Mortgage Representative called to get answers to two questions that came from the underwriter
During all of my conversations with Chase, I h
I recently purchase a home through Chase bankWhen I went through the pre-approval process, I asked my loan officer, Adam S***, if we were required to have an impound on our accountHe advised that we were not as we were putting more than the minimum down payment on the accountI advised and confirmed with him we were requesting no impound account for our applicationWhen we got the loan documents, it still showed an impound account while we were with our notary (Evelyn) signing the documentsBefore signing, I called MrS*** and advised of the issueHe said we were not supposed to have an impound and that he would have it correctedThis conversation was even had on speaker with the assigned notary Evelyn in the roomI requested this statement in writing advising this would be fixed, and was sent an email confirming the same by MrS***He advised in order to not delay the closing of our purchase, we would have to request the correction after closingA week after closing I
Chase is my mortgage company and they do not consistently send my paper billsI do not even have a bill from this month yet and today is June 3, it was never sent to me I have been in my home now for years at *** * *** *** *** ** *** loan #*** I am a great customer and pay my bills on time, I missed one month because I did not get my bill and then it threw off the whole schedule I spoke with Chase and they did review my history and removed late fees, however, they sent a notice to the credit bureau and now there is a mark against my credit Plus now I am not eligible for them taking off my PMI (or MPI) whatever it is called and that costs me another $per month I want to know why they are not sending my bills, are they doing it on purpose to keep getting paid extra?
This is my 3rd time trying to get my complaint through to youOk, I have a loan on *** * *** *** *** ** which I took out in and it was sold a few times ending up with Chase as my mortgagee In I received permission to tear it down Unfortunately, the contract on the demo missed tearing down a small shed in bad condition at the rear of the property Then he died So, I put a lock on the shed and let it go However, when going back and forth with Chase about them acknowledging receipt of policy with liability on the vacant lot they discovered there is still this shed They insisted upon insuring it for $15,and when I wouldn't pay the $500+ premium on that shed (not even worth $500), they opened up an escrow account and tacked that onto my mtg payment I've paid the first one with the extra amount because big banks tend to try to foreclose on you if you don't pay what they say is your mtg payment, but this is crap The shed adds no value to the propert
I was helping my mother with her re-mortgage through chase I paid a $fee an I was told by T*** *** that I would get that fee back or at least part of it now the appraisal cost $leaving a balance owed to me which they will not pay
In early April 2016, in an attempt to refinance our home from a year to a year mortgage we contacted Karen W*** at Chase for assistance as a repeat customerBased on verbal conversations, it was our understanding that this should be a 4-week processOn 4/11/we received a packet of documents with "MORTGAGE CONDITIONAL APPROVAL"In response to the packet, all required documents and supporting documents were submitted without delayOn 4/20/2016, an EFT was posted to our account in the amount of $to "CHASE HOME LEND RETAIL"Since then, we have continually been delayed from setting a closing date and have been requested to provide the same information on more than one occasionOn 7/27/we received a new LOAN ESTIMATE that indicated a rate lock until 7/26/at p.mThe notice was dated 7/22/On 7/29/2016, we received a letter dated 7/22/with a list of additional items that were required and would need to be provided by 8/5/Due to the ongoing
I really don't know what area to post this under, but I'll let you decide
Chase Bank offered to customers affected by hurricane Harvey the option of deferring mortgage payments from September to December They said there would be no penalty, late fee or negative reports to the credit bureaus I accepted the offer and although my payment automatically paid on September 1, the bank reimbursed my payment within a week That, in my legal opinion, created a binding contractTwo parties agreed on a beginning and ending date and consideration (money) exchanged handsYesterday I was contacted by Chase to tell me that on December the account, and all accounts with deferred payments, must be made current or all the penalties, late fees and negative reports would be appliedI asked them if they are now telling me that on DecI would be responsible for months of mortgage payments? They said that I wouldI stated that was never stated or even hinted at when this offer was made
I have a VA Mortgage with Chase Home FinanceThe home PennsylvaniaMy homeowners Insurance CO, cancelled my insuranceI went and obtained new insurance for the homeChase used my escrow account and paid BOTH insurance companies a total of $I called Chase and spoke to the Insurance Department who informed that Chase was aware that the first Insurance Company Cancelled and should not have been paidChase has raised my mortgage $to recover the money that they GAVE AWAYThis has also been added to my credit reportWhen I called Chase to find out what went wrong, a customer service repexplained that Chase gave out money to one insurance company in AUG and money to the other insurance company in OCTI asked, why did Chase not call me if there was some type of issueThe repon the phone said "Chase does not call people"I spoke with Chase on the phone and sent them $and that would help with the escrow accountI just received a letter stating I have to pay a
I had a closing on my house which was scheduled end of August and Chase sent in payoff statement--closing was scheduled for August 28th but was delayed till September 9th -title company tried to get a new payoff statement for new closing and they never supplied oneduring this time Chase paid property taxes so payoff would of been more but with no new statement at closing that information was not availableTitle company wired money for payoff to Chase on September 9th-Chase did not contact either title company concerning shortage of payoffChase did not contact me till they sent a letter on September 20th --I was working with the title company to figure out the issue and together we contacted Chase and they would not give the amount needed to fulfill the shortageOn October 17th title company contacted Chase again and they could not give amount needed to payoff shortageLater they sent confirmation of payoff of which would be good until October 31st,--each day after t
I refinanced with a Hope loan program beginning July 1, 2012; I made my first payment on 6/25/which Chase applied incorrectly, they applied my July payment to interest onlyEach payment since they have considered late, for the past years I have been trying to rectify the situation by speaking with them directly to no avail
On multiple occasions I have asked the cooperation of different institutions of customer protection against the actions of Chase JP Morgan which is the creditor of my mortgage
Since there was a transition from the first mortgage provider to Chase, we present inconvenience with this institution until it ended with the intention of foreclosure and almost sale of property by Chase without my knowledge
So I had to file a bankruptcy chapter to prevent the sale of my property which had been paying according to the agreed terms with sacrificeI have always expressed concern, and I have requested a review of my payment history since they do not coincide with my bills and documents in my hands
Some of these documents are annexed to be reviewed so they give me a chance to face with officers of the institution and one time for all take me out of my doubts and at the same time give me peace in my daily lifeI also wish to explain me the following points:
1) Why th
Chase Bank is saying on the phone that we owe them $dollars but can not tell me whyWe have in paper work from their lawyers that we owe no more money and everything is back to our regular monthly paymentswhen I called to make a payment chase bank said I was all caught up and owed no back paymentsWhen I called them today 2/17/ however the representative told me I still owed $dollars so I asked to speak to a manger n he disconnected me I called back and spoke to another representative who's name is Nathan he said No Mr*** you do not owe $ so he connected me to chase care center and I spoke to a Janelle who was very nasty and told me that I do owe $dollars she then connected me to someone else who could not tell me why this is happening or where this was coming fromEvery time I call I get someone different and know can give me any straight answers because know one seems to know what is going onI have asked several times to speak to a m
Loan Mortgage Process
In March 2017, I submitted all requested loan documentation to Chase as requested by Mortgage Banker Eric S*** Unfortunately, my application was not submitted until June At the time, Eric reassured that my loan will be processed timely to meet the escrow closing deadline He and his manager, Tommy N***, both have been informed that there will be a $1000/day penalty if not closed timely The deadline for closing is July 28, As to date, there is no commitment or response that Chase can meet the deadline
This week, I was also under pressure by Chase to change the loan term from years to years I only consented to avoid causing additional delay in closing I do not understand why it would take several months to resolve all loan conditions, especially when I have diligently complied with all requests
chase bank employee and my husband together forged my signature on open ended mortgage document .which is a Deed .I filled a complaint .The investigation specialist never called me I sent her all the papers showing that I never signed those documents.without even calling me or talking to me .she sent me a letter saying there is no unusual activity found .I called her multiple times .there was no reply .I would like to know how they came to this conclusion .I need to see the entire report of her investigation
I was approved for refinancing of my home with Chase, who I currently have my primary mortgage with I was promised and approved for a rate of 3.5% When Chase realized I wasn't going to take more money out and was a single woman, they dragged their feet and kept trying to find different excuses to not honor the refinancing After my house was appraised, they even went back to the appraiser and had him change the appraisal to be conditional on some repairs, which in the original appraisal he wrote, it was not conditionally Chase did tell me on a recorded line that they went back and asked him to relook at the house and to make it conditional on the repairs I have been in this process of refinancing with Chase since July and now in November they are saying I have to have my house painted before I can get the refinancing? I was forced to withdraw my application because it is unrealistic to get a house painted in November in the Seacoast of NH I have mounds of e-mai
I have recently been working with Chase in trying to make arrangements to reinstate a HELOC that was referred into foreclosure 08/25/with a delinquent amount of $1,I received the notification of the foreclosure so I contacted Chase to make arrangements on 09/01/which the representative I spoke to was offering little to no help in trying to get this resolvedI did explain that the HELOC belongs to my uncle Luis Mendoza who has me making the payments for himUnfortunately there was a misunderstanding between my wife and I so the monthly payment of $my uncle was giving me, which I was giving my wife, was being used to pay my Chase credit cardAs a result of the mix up the HELOC went unpaid since 02/01/I let the representative know that I would be able to pay but that at this point a reinstatement would be neededThe following week on Tuesday the 9th of September the reinstatement was faxed with reflected the past due amount of $1,along with Attorn
I have been using chase's online billing payment system for quite a long timeI also pay another mortgage for another property at the same time through a different siteOn August 11th I logged in to both the other site and chase's website to pay the mortgage for the property I live in and I thought I had paid my mortgageI clicked "confirm" multiple timesApparently my payment didn't go through - I accept that this must have been my fault, but I do think that there should be an alert that pops up - "do you really want to leave this page without completing your payment?" or somethingWe had a lot of account activity that month so I didn't really notice the balance didn't come out, and the only email I got from chase was the typical account statement *which goes to my spam email because it looks like spam*, so I didn't have any special reason to look at itThe only time I became aware that my mortgage was late was when I received FOUR!! certified letters!! At the same time! Telling
I received an *** ***s from Chase on January 1, advising that my new payment would be $1,beginning on 02/01/ Fast forward to 04/01/and I make a payment for the amount of my statement/coupon in the amount of $1, A few days later, I receive a letter dated 04/18/stating that my mortgage payment was short $of it's "contractual amount" Please note that I've never received a contract letter stating that my monthly payment had increase and on top of that I made the payment based on my 04/01/statement with the attached coupon in the amount of $1, When, I tried calling Chase about this matter, I was given the run around and finally told by a "Senior Specialist" that they could not explain what was going on and they would look into the matterIt's been two weeks and still no call back In fact, the last person I spoke to said that my monthly payment would increase again on 06/01/due to interest rates but no one can explain w
Mortgage analist scam by chae $
I applied for a mortgage refinance The first loan estimate I received was not close to the original request Consequently I called to speak to servicing personnel who did not return call for hrs I called the loan manager and have never received a call Both subsequent calls went to voice mail and both calls informed me they would be available on Nov However when calling the rep told me his manager was not available until today When he was informed that was today I got transferred to another Supervisor The last Sup I spoke too was helpful, I went so far as too ask for the Managing Director who I have received several offers to call for updated info I was informed she does not take single calls or complaints
To Whom It May Concern:
I am writing to request further investigation of the August 6, decision by Chase Mortgage regarding a Mortgage Assistance application
Here is a high level overview
On May 26, 2016, I spoke to a Chase representative regarding my desire for a Repayment Plan to stay in my homeI was advised that the only way to be considered for a Repayment Plan was to submit an application for mortgage assistance
On June 2, 2016, I submitted an application for mortgage assistance
In a letter dated June 4, 2016, a Repayment Plan and a Forbearance Plan are listed under the "Possible Mortgage Assistance Options" available to me through Chase
On June 28, 2016, at the request of Chase Mortgage, I submitted additional supporting documents for the mortgage assistance application package
On July 21, 2016, a Chase Mortgage Representative called to get answers to two questions that came from the underwriter
During all of my conversations with Chase, I h
I recently purchase a home through Chase bankWhen I went through the pre-approval process, I asked my loan officer, Adam S***, if we were required to have an impound on our accountHe advised that we were not as we were putting more than the minimum down payment on the accountI advised and confirmed with him we were requesting no impound account for our applicationWhen we got the loan documents, it still showed an impound account while we were with our notary (Evelyn) signing the documentsBefore signing, I called MrS*** and advised of the issueHe said we were not supposed to have an impound and that he would have it correctedThis conversation was even had on speaker with the assigned notary Evelyn in the roomI requested this statement in writing advising this would be fixed, and was sent an email confirming the same by MrS***He advised in order to not delay the closing of our purchase, we would have to request the correction after closingA week after closing I
Chase is my mortgage company and they do not consistently send my paper billsI do not even have a bill from this month yet and today is June 3, it was never sent to me I have been in my home now for years at *** * *** *** *** ** *** loan #*** I am a great customer and pay my bills on time, I missed one month because I did not get my bill and then it threw off the whole schedule I spoke with Chase and they did review my history and removed late fees, however, they sent a notice to the credit bureau and now there is a mark against my credit Plus now I am not eligible for them taking off my PMI (or MPI) whatever it is called and that costs me another $per month I want to know why they are not sending my bills, are they doing it on purpose to keep getting paid extra?
This is my 3rd time trying to get my complaint through to youOk, I have a loan on *** * *** *** *** ** which I took out in and it was sold a few times ending up with Chase as my mortgagee In I received permission to tear it down Unfortunately, the contract on the demo missed tearing down a small shed in bad condition at the rear of the property Then he died So, I put a lock on the shed and let it go However, when going back and forth with Chase about them acknowledging receipt of policy with liability on the vacant lot they discovered there is still this shed They insisted upon insuring it for $15,and when I wouldn't pay the $500+ premium on that shed (not even worth $500), they opened up an escrow account and tacked that onto my mtg payment I've paid the first one with the extra amount because big banks tend to try to foreclose on you if you don't pay what they say is your mtg payment, but this is crap The shed adds no value to the propert
I was helping my mother with her re-mortgage through chase I paid a $fee an I was told by T*** *** that I would get that fee back or at least part of it now the appraisal cost $leaving a balance owed to me which they will not pay
In early April 2016, in an attempt to refinance our home from a year to a year mortgage we contacted Karen W*** at Chase for assistance as a repeat customerBased on verbal conversations, it was our understanding that this should be a 4-week processOn 4/11/we received a packet of documents with "MORTGAGE CONDITIONAL APPROVAL"In response to the packet, all required documents and supporting documents were submitted without delayOn 4/20/2016, an EFT was posted to our account in the amount of $to "CHASE HOME LEND RETAIL"Since then, we have continually been delayed from setting a closing date and have been requested to provide the same information on more than one occasionOn 7/27/we received a new LOAN ESTIMATE that indicated a rate lock until 7/26/at p.mThe notice was dated 7/22/On 7/29/2016, we received a letter dated 7/22/with a list of additional items that were required and would need to be provided by 8/5/Due to the ongoing
I really don't know what area to post this under, but I'll let you decide
Chase Bank offered to customers affected by hurricane Harvey the option of deferring mortgage payments from September to December They said there would be no penalty, late fee or negative reports to the credit bureaus I accepted the offer and although my payment automatically paid on September 1, the bank reimbursed my payment within a week That, in my legal opinion, created a binding contractTwo parties agreed on a beginning and ending date and consideration (money) exchanged handsYesterday I was contacted by Chase to tell me that on December the account, and all accounts with deferred payments, must be made current or all the penalties, late fees and negative reports would be appliedI asked them if they are now telling me that on DecI would be responsible for months of mortgage payments? They said that I wouldI stated that was never stated or even hinted at when this offer was made
I have a VA Mortgage with Chase Home FinanceThe home PennsylvaniaMy homeowners Insurance CO, cancelled my insuranceI went and obtained new insurance for the homeChase used my escrow account and paid BOTH insurance companies a total of $I called Chase and spoke to the Insurance Department who informed that Chase was aware that the first Insurance Company Cancelled and should not have been paidChase has raised my mortgage $to recover the money that they GAVE AWAYThis has also been added to my credit reportWhen I called Chase to find out what went wrong, a customer service repexplained that Chase gave out money to one insurance company in AUG and money to the other insurance company in OCTI asked, why did Chase not call me if there was some type of issueThe repon the phone said "Chase does not call people"I spoke with Chase on the phone and sent them $and that would help with the escrow accountI just received a letter stating I have to pay a
I had a closing on my house which was scheduled end of August and Chase sent in payoff statement--closing was scheduled for August 28th but was delayed till September 9th -title company tried to get a new payoff statement for new closing and they never supplied oneduring this time Chase paid property taxes so payoff would of been more but with no new statement at closing that information was not availableTitle company wired money for payoff to Chase on September 9th-Chase did not contact either title company concerning shortage of payoffChase did not contact me till they sent a letter on September 20th --I was working with the title company to figure out the issue and together we contacted Chase and they would not give the amount needed to fulfill the shortageOn October 17th title company contacted Chase again and they could not give amount needed to payoff shortageLater they sent confirmation of payoff of which would be good until October 31st,--each day after t
I refinanced with a Hope loan program beginning July 1, 2012; I made my first payment on 6/25/which Chase applied incorrectly, they applied my July payment to interest onlyEach payment since they have considered late, for the past years I have been trying to rectify the situation by speaking with them directly to no avail
On multiple occasions I have asked the cooperation of different institutions of customer protection against the actions of Chase JP Morgan which is the creditor of my mortgage
Since there was a transition from the first mortgage provider to Chase, we present inconvenience with this institution until it ended with the intention of foreclosure and almost sale of property by Chase without my knowledge
So I had to file a bankruptcy chapter to prevent the sale of my property which had been paying according to the agreed terms with sacrificeI have always expressed concern, and I have requested a review of my payment history since they do not coincide with my bills and documents in my hands
Some of these documents are annexed to be reviewed so they give me a chance to face with officers of the institution and one time for all take me out of my doubts and at the same time give me peace in my daily lifeI also wish to explain me the following points:
1) Why th
Chase Bank is saying on the phone that we owe them $dollars but can not tell me whyWe have in paper work from their lawyers that we owe no more money and everything is back to our regular monthly paymentswhen I called to make a payment chase bank said I was all caught up and owed no back paymentsWhen I called them today 2/17/ however the representative told me I still owed $dollars so I asked to speak to a manger n he disconnected me I called back and spoke to another representative who's name is Nathan he said No Mr*** you do not owe $ so he connected me to chase care center and I spoke to a Janelle who was very nasty and told me that I do owe $dollars she then connected me to someone else who could not tell me why this is happening or where this was coming fromEvery time I call I get someone different and know can give me any straight answers because know one seems to know what is going onI have asked several times to speak to a m
Loan Mortgage Process
In March 2017, I submitted all requested loan documentation to Chase as requested by Mortgage Banker Eric S*** Unfortunately, my application was not submitted until June At the time, Eric reassured that my loan will be processed timely to meet the escrow closing deadline He and his manager, Tommy N***, both have been informed that there will be a $1000/day penalty if not closed timely The deadline for closing is July 28, As to date, there is no commitment or response that Chase can meet the deadline
This week, I was also under pressure by Chase to change the loan term from years to years I only consented to avoid causing additional delay in closing I do not understand why it would take several months to resolve all loan conditions, especially when I have diligently complied with all requests
chase bank employee and my husband together forged my signature on open ended mortgage document .which is a Deed .I filled a complaint .The investigation specialist never called me I sent her all the papers showing that I never signed those documents.without even calling me or talking to me .she sent me a letter saying there is no unusual activity found .I called her multiple times .there was no reply .I would like to know how they came to this conclusion .I need to see the entire report of her investigation