Loan # *** I contacted chase bank in November to refi my home, prior I wanted to make sure that I would keep my 1% cash back.I was told yes
Loan # ***
1% cash back on loan
Thank you for taking my call on Friday, December 30th regarding my 1% cash back on loanI started my loan process with Chase in early November 2016, my first question to *** *** (mortgage banker) was to make sure that I would NOT lose my 1% cash back that I had on my existing loan
I was assured by Kamala and Jonathan that I would notI have attached communication date back in November regarding my 1% cash backIt was more important for me to keep the 1% cash back on my loan or honestly, I really wasn't trying to refi
I was told that I would not lose the 1% because I had been grandfather in and it was a refi Chase to Chase
I made it very CLEAR that I did not want to lost itI communicated with Kamala and Jonathan several more times in the Chase secure site regarding
I have recently been working with Chase in trying to make arrangements to reinstate a HELOC that was referred into foreclosure 08/25/with a delinquent amount of $1,I received the notification of the foreclosure so I contacted Chase to make arrangements on 09/01/which the representative I spoke to was offering little to no help in trying to get this resolvedI did explain that the HELOC belongs to my uncle Luis Mendoza who has me making the payments for himUnfortunately there was a misunderstanding between my wife and I so the monthly payment of $my uncle was giving me, which I was giving my wife, was being used to pay my Chase credit cardAs a result of the mix up the HELOC went unpaid since 02/01/I let the representative know that I would be able to pay but that at this point a reinstatement would be neededThe following week on Tuesday the 9th of September the reinstatement was faxed with reflected the past due amount of $1,along with Attorn
I have a mortgage and escrow account with Chase They are to pay my property taxes and homeowner's insurance They paid my insurance on 12/23/in a "bulk check" that included other people's payments As of 1/9/Chase had to do an overnight payment for me to the insurance company which had not yet received any payment (the bulk check was around $353,according to the Chase person I spoke with)The insurance expired on 1/1/and I was informed by the insurance company that NO, I was not covered until the check showed up, meaning that from January 1-I had no insurance coverageWhat if my place would have burned down?? Chase also deducted TWICE from my escrow account $ Once was for the bulk check on 12/and once was on 1/for the overnight check (sent after I complained) The insurance company told me that when the bulk check shows up they will reimburse me $ As of 1-10-2018, that 353K was still lost in space It was a mailed check, not a wire transfe
I have a CHASE credit card that I haven't used in YEARS When I received the latest billing in December, I told my wife to cancel it as we don't use it She tried to cancel it and after several long wait times on the phone, she was finally told she cant do it, even though she had all the info and security info I asked my daughter to do the same, to the same results As I was unavailable, and on an extend trip, I was stuck dealing with this when I returned I tried again to cancel today, and I am told I have to pay the $annual fee, plus interest because I waited too long I didn't wait too long, they wouldn't let my wife and my bookkeeper (daughter) cancel the card, even with all the security information They drug it out until I owed them another $96.plus I asked for a supervisor *** ** *** ***) and I get a load of ** from this lady who had no interest in helping, only in trying to belittle me and tell me how wrong I was The customer service is horrible and the card
I applied for a mortgage refinance The first loan estimate I received was not close to the original request Consequently I called to speak to servicing personnel who did not return call for hrs I called the loan manager and have never received a call Both subsequent calls went to voice mail and both calls informed me they would be available on Nov However when calling the rep told me his manager was not available until today When he was informed that was today I got transferred to another Supervisor The last Sup I spoke too was helpful, I went so far as too ask for the Managing Director who I have received several offers to call for updated info I was informed she does not take single calls or complaints
I recently purchase a home through Chase bankWhen I went through the pre-approval process, I asked my loan officer, Adam S***, if we were required to have an impound on our accountHe advised that we were not as we were putting more than the minimum down payment on the accountI advised and confirmed with him we were requesting no impound account for our applicationWhen we got the loan documents, it still showed an impound account while we were with our notary (Evelyn) signing the documentsBefore signing, I called MrS*** and advised of the issueHe said we were not supposed to have an impound and that he would have it correctedThis conversation was even had on speaker with the assigned notary Evelyn in the roomI requested this statement in writing advising this would be fixed, and was sent an email confirming the same by MrS***He advised in order to not delay the closing of our purchase, we would have to request the correction after closingA week after closing I
Chase is my mortgage company and they do not consistently send my paper billsI do not even have a bill from this month yet and today is June 3, it was never sent to me I have been in my home now for years at *** * *** *** *** ** *** loan #*** I am a great customer and pay my bills on time, I missed one month because I did not get my bill and then it threw off the whole schedule I spoke with Chase and they did review my history and removed late fees, however, they sent a notice to the credit bureau and now there is a mark against my credit Plus now I am not eligible for them taking off my PMI (or MPI) whatever it is called and that costs me another $per month I want to know why they are not sending my bills, are they doing it on purpose to keep getting paid extra?
This is my 3rd time trying to get my complaint through to youOk, I have a loan on *** * *** *** *** ** which I took out in and it was sold a few times ending up with Chase as my mortgagee In I received permission to tear it down Unfortunately, the contract on the demo missed tearing down a small shed in bad condition at the rear of the property Then he died So, I put a lock on the shed and let it go However, when going back and forth with Chase about them acknowledging receipt of policy with liability on the vacant lot they discovered there is still this shed They insisted upon insuring it for $15,and when I wouldn't pay the $500+ premium on that shed (not even worth $500), they opened up an escrow account and tacked that onto my mtg payment I've paid the first one with the extra amount because big banks tend to try to foreclose on you if you don't pay what they say is your mtg payment, but this is crap The shed adds no value to the propert
To Whom It May Concern:
I am writing to request further investigation of the August 6, decision by Chase Mortgage regarding a Mortgage Assistance application
Here is a high level overview
On May 26, 2016, I spoke to a Chase representative regarding my desire for a Repayment Plan to stay in my homeI was advised that the only way to be considered for a Repayment Plan was to submit an application for mortgage assistance
On June 2, 2016, I submitted an application for mortgage assistance
In a letter dated June 4, 2016, a Repayment Plan and a Forbearance Plan are listed under the "Possible Mortgage Assistance Options" available to me through Chase
On June 28, 2016, at the request of Chase Mortgage, I submitted additional supporting documents for the mortgage assistance application package
On July 21, 2016, a Chase Mortgage Representative called to get answers to two questions that came from the underwriter
During all of my conversations with Chase, I h
On multiple occasions I have asked the cooperation of different institutions of customer protection against the actions of Chase JP Morgan which is the creditor of my mortgage
Since there was a transition from the first mortgage provider to Chase, we present inconvenience with this institution until it ended with the intention of foreclosure and almost sale of property by Chase without my knowledge
So I had to file a bankruptcy chapter to prevent the sale of my property which had been paying according to the agreed terms with sacrificeI have always expressed concern, and I have requested a review of my payment history since they do not coincide with my bills and documents in my hands
Some of these documents are annexed to be reviewed so they give me a chance to face with officers of the institution and one time for all take me out of my doubts and at the same time give me peace in my daily lifeI also wish to explain me the following points:
1) Why th
I was helping my mother with her re-mortgage through chase I paid a $fee an I was told by T*** *** that I would get that fee back or at least part of it now the appraisal cost $leaving a balance owed to me which they will not pay
I really don't know what area to post this under, but I'll let you decide
Chase Bank offered to customers affected by hurricane Harvey the option of deferring mortgage payments from September to December They said there would be no penalty, late fee or negative reports to the credit bureaus I accepted the offer and although my payment automatically paid on September 1, the bank reimbursed my payment within a week That, in my legal opinion, created a binding contractTwo parties agreed on a beginning and ending date and consideration (money) exchanged handsYesterday I was contacted by Chase to tell me that on December the account, and all accounts with deferred payments, must be made current or all the penalties, late fees and negative reports would be appliedI asked them if they are now telling me that on DecI would be responsible for months of mortgage payments? They said that I wouldI stated that was never stated or even hinted at when this offer was made
I have a VA Mortgage with Chase Home FinanceThe home PennsylvaniaMy homeowners Insurance CO, cancelled my insuranceI went and obtained new insurance for the homeChase used my escrow account and paid BOTH insurance companies a total of $I called Chase and spoke to the Insurance Department who informed that Chase was aware that the first Insurance Company Cancelled and should not have been paidChase has raised my mortgage $to recover the money that they GAVE AWAYThis has also been added to my credit reportWhen I called Chase to find out what went wrong, a customer service repexplained that Chase gave out money to one insurance company in AUG and money to the other insurance company in OCTI asked, why did Chase not call me if there was some type of issueThe repon the phone said "Chase does not call people"I spoke with Chase on the phone and sent them $and that would help with the escrow accountI just received a letter stating I have to pay a
In early April 2016, in an attempt to refinance our home from a year to a year mortgage we contacted Karen W*** at Chase for assistance as a repeat customerBased on verbal conversations, it was our understanding that this should be a 4-week processOn 4/11/we received a packet of documents with "MORTGAGE CONDITIONAL APPROVAL"In response to the packet, all required documents and supporting documents were submitted without delayOn 4/20/2016, an EFT was posted to our account in the amount of $to "CHASE HOME LEND RETAIL"Since then, we have continually been delayed from setting a closing date and have been requested to provide the same information on more than one occasionOn 7/27/we received a new LOAN ESTIMATE that indicated a rate lock until 7/26/at p.mThe notice was dated 7/22/On 7/29/2016, we received a letter dated 7/22/with a list of additional items that were required and would need to be provided by 8/5/Due to the ongoing
Chase Bank is saying on the phone that we owe them $dollars but can not tell me whyWe have in paper work from their lawyers that we owe no more money and everything is back to our regular monthly paymentswhen I called to make a payment chase bank said I was all caught up and owed no back paymentsWhen I called them today 2/17/ however the representative told me I still owed $dollars so I asked to speak to a manger n he disconnected me I called back and spoke to another representative who's name is Nathan he said No Mr*** you do not owe $ so he connected me to chase care center and I spoke to a Janelle who was very nasty and told me that I do owe $dollars she then connected me to someone else who could not tell me why this is happening or where this was coming fromEvery time I call I get someone different and know can give me any straight answers because know one seems to know what is going onI have asked several times to speak to a m
I had a closing on my house which was scheduled end of August and Chase sent in payoff statement--closing was scheduled for August 28th but was delayed till September 9th -title company tried to get a new payoff statement for new closing and they never supplied oneduring this time Chase paid property taxes so payoff would of been more but with no new statement at closing that information was not availableTitle company wired money for payoff to Chase on September 9th-Chase did not contact either title company concerning shortage of payoffChase did not contact me till they sent a letter on September 20th --I was working with the title company to figure out the issue and together we contacted Chase and they would not give the amount needed to fulfill the shortageOn October 17th title company contacted Chase again and they could not give amount needed to payoff shortageLater they sent confirmation of payoff of which would be good until October 31st,--each day after t
I refinanced with a Hope loan program beginning July 1, 2012; I made my first payment on 6/25/which Chase applied incorrectly, they applied my July payment to interest onlyEach payment since they have considered late, for the past years I have been trying to rectify the situation by speaking with them directly to no avail
Name:
Kerrina OBradley
Loan Number:
*** *** *** *** *** *** *** *** *** Phone Number:
###-###-####
To Whom It May Concern:
Please forward this to the Executive Office, I will also be submitting a Revdex.com complaint
On 11/30/I received an email alert that a payment of $was credited to my account
I contacted Customer Service @ ###-###-#### on 12/1/at 10:06AM PST (per my *** phone bill) and spoke with representative/supervisor for minutesI told her that I received this email alert but I did not make the paymentI told her I was concerned that it was either a mis-key error or applied to my account instead of someone else's in errorShe ENSURED me that it was a payment to my account and that I only owed $for the month of DecemberShe said the lender could have applied the extra funds but not to worry that it was credited correctly to my accountI probably asked her at least different times if she w
chase bank employee and my husband together forged my signature on open ended mortgage document .which is a Deed .I filled a complaint .The investigation specialist never called me I sent her all the papers showing that I never signed those documents.without even calling me or talking to me .she sent me a letter saying there is no unusual activity found .I called her multiple times .there was no reply .I would like to know how they came to this conclusion .I need to see the entire report of her investigation
Loan # *** I contacted chase bank in November to refi my home, prior I wanted to make sure that I would keep my 1% cash back.I was told yes
Loan # ***
1% cash back on loan
Thank you for taking my call on Friday, December 30th regarding my 1% cash back on loanI started my loan process with Chase in early November 2016, my first question to *** *** (mortgage banker) was to make sure that I would NOT lose my 1% cash back that I had on my existing loan
I was assured by Kamala and Jonathan that I would notI have attached communication date back in November regarding my 1% cash backIt was more important for me to keep the 1% cash back on my loan or honestly, I really wasn't trying to refi
I was told that I would not lose the 1% because I had been grandfather in and it was a refi Chase to Chase
I made it very CLEAR that I did not want to lost itI communicated with Kamala and Jonathan several more times in the Chase secure site regarding
I have recently been working with Chase in trying to make arrangements to reinstate a HELOC that was referred into foreclosure 08/25/with a delinquent amount of $1,I received the notification of the foreclosure so I contacted Chase to make arrangements on 09/01/which the representative I spoke to was offering little to no help in trying to get this resolvedI did explain that the HELOC belongs to my uncle Luis Mendoza who has me making the payments for himUnfortunately there was a misunderstanding between my wife and I so the monthly payment of $my uncle was giving me, which I was giving my wife, was being used to pay my Chase credit cardAs a result of the mix up the HELOC went unpaid since 02/01/I let the representative know that I would be able to pay but that at this point a reinstatement would be neededThe following week on Tuesday the 9th of September the reinstatement was faxed with reflected the past due amount of $1,along with Attorn
I have a mortgage and escrow account with Chase They are to pay my property taxes and homeowner's insurance They paid my insurance on 12/23/in a "bulk check" that included other people's payments As of 1/9/Chase had to do an overnight payment for me to the insurance company which had not yet received any payment (the bulk check was around $353,according to the Chase person I spoke with)The insurance expired on 1/1/and I was informed by the insurance company that NO, I was not covered until the check showed up, meaning that from January 1-I had no insurance coverageWhat if my place would have burned down?? Chase also deducted TWICE from my escrow account $ Once was for the bulk check on 12/and once was on 1/for the overnight check (sent after I complained) The insurance company told me that when the bulk check shows up they will reimburse me $ As of 1-10-2018, that 353K was still lost in space It was a mailed check, not a wire transfe
I have a CHASE credit card that I haven't used in YEARS When I received the latest billing in December, I told my wife to cancel it as we don't use it She tried to cancel it and after several long wait times on the phone, she was finally told she cant do it, even though she had all the info and security info I asked my daughter to do the same, to the same results As I was unavailable, and on an extend trip, I was stuck dealing with this when I returned I tried again to cancel today, and I am told I have to pay the $annual fee, plus interest because I waited too long I didn't wait too long, they wouldn't let my wife and my bookkeeper (daughter) cancel the card, even with all the security information They drug it out until I owed them another $96.plus I asked for a supervisor *** ** *** ***) and I get a load of ** from this lady who had no interest in helping, only in trying to belittle me and tell me how wrong I was The customer service is horrible and the card
I applied for a mortgage refinance The first loan estimate I received was not close to the original request Consequently I called to speak to servicing personnel who did not return call for hrs I called the loan manager and have never received a call Both subsequent calls went to voice mail and both calls informed me they would be available on Nov However when calling the rep told me his manager was not available until today When he was informed that was today I got transferred to another Supervisor The last Sup I spoke too was helpful, I went so far as too ask for the Managing Director who I have received several offers to call for updated info I was informed she does not take single calls or complaints
Mortgage analist scam by chae $
I recently purchase a home through Chase bankWhen I went through the pre-approval process, I asked my loan officer, Adam S***, if we were required to have an impound on our accountHe advised that we were not as we were putting more than the minimum down payment on the accountI advised and confirmed with him we were requesting no impound account for our applicationWhen we got the loan documents, it still showed an impound account while we were with our notary (Evelyn) signing the documentsBefore signing, I called MrS*** and advised of the issueHe said we were not supposed to have an impound and that he would have it correctedThis conversation was even had on speaker with the assigned notary Evelyn in the roomI requested this statement in writing advising this would be fixed, and was sent an email confirming the same by MrS***He advised in order to not delay the closing of our purchase, we would have to request the correction after closingA week after closing I
Chase is my mortgage company and they do not consistently send my paper billsI do not even have a bill from this month yet and today is June 3, it was never sent to me I have been in my home now for years at *** * *** *** *** ** *** loan #*** I am a great customer and pay my bills on time, I missed one month because I did not get my bill and then it threw off the whole schedule I spoke with Chase and they did review my history and removed late fees, however, they sent a notice to the credit bureau and now there is a mark against my credit Plus now I am not eligible for them taking off my PMI (or MPI) whatever it is called and that costs me another $per month I want to know why they are not sending my bills, are they doing it on purpose to keep getting paid extra?
This is my 3rd time trying to get my complaint through to youOk, I have a loan on *** * *** *** *** ** which I took out in and it was sold a few times ending up with Chase as my mortgagee In I received permission to tear it down Unfortunately, the contract on the demo missed tearing down a small shed in bad condition at the rear of the property Then he died So, I put a lock on the shed and let it go However, when going back and forth with Chase about them acknowledging receipt of policy with liability on the vacant lot they discovered there is still this shed They insisted upon insuring it for $15,and when I wouldn't pay the $500+ premium on that shed (not even worth $500), they opened up an escrow account and tacked that onto my mtg payment I've paid the first one with the extra amount because big banks tend to try to foreclose on you if you don't pay what they say is your mtg payment, but this is crap The shed adds no value to the propert
To Whom It May Concern:
I am writing to request further investigation of the August 6, decision by Chase Mortgage regarding a Mortgage Assistance application
Here is a high level overview
On May 26, 2016, I spoke to a Chase representative regarding my desire for a Repayment Plan to stay in my homeI was advised that the only way to be considered for a Repayment Plan was to submit an application for mortgage assistance
On June 2, 2016, I submitted an application for mortgage assistance
In a letter dated June 4, 2016, a Repayment Plan and a Forbearance Plan are listed under the "Possible Mortgage Assistance Options" available to me through Chase
On June 28, 2016, at the request of Chase Mortgage, I submitted additional supporting documents for the mortgage assistance application package
On July 21, 2016, a Chase Mortgage Representative called to get answers to two questions that came from the underwriter
During all of my conversations with Chase, I h
On multiple occasions I have asked the cooperation of different institutions of customer protection against the actions of Chase JP Morgan which is the creditor of my mortgage
Since there was a transition from the first mortgage provider to Chase, we present inconvenience with this institution until it ended with the intention of foreclosure and almost sale of property by Chase without my knowledge
So I had to file a bankruptcy chapter to prevent the sale of my property which had been paying according to the agreed terms with sacrificeI have always expressed concern, and I have requested a review of my payment history since they do not coincide with my bills and documents in my hands
Some of these documents are annexed to be reviewed so they give me a chance to face with officers of the institution and one time for all take me out of my doubts and at the same time give me peace in my daily lifeI also wish to explain me the following points:
1) Why th
I was helping my mother with her re-mortgage through chase I paid a $fee an I was told by T*** *** that I would get that fee back or at least part of it now the appraisal cost $leaving a balance owed to me which they will not pay
I really don't know what area to post this under, but I'll let you decide
Chase Bank offered to customers affected by hurricane Harvey the option of deferring mortgage payments from September to December They said there would be no penalty, late fee or negative reports to the credit bureaus I accepted the offer and although my payment automatically paid on September 1, the bank reimbursed my payment within a week That, in my legal opinion, created a binding contractTwo parties agreed on a beginning and ending date and consideration (money) exchanged handsYesterday I was contacted by Chase to tell me that on December the account, and all accounts with deferred payments, must be made current or all the penalties, late fees and negative reports would be appliedI asked them if they are now telling me that on DecI would be responsible for months of mortgage payments? They said that I wouldI stated that was never stated or even hinted at when this offer was made
I have a VA Mortgage with Chase Home FinanceThe home PennsylvaniaMy homeowners Insurance CO, cancelled my insuranceI went and obtained new insurance for the homeChase used my escrow account and paid BOTH insurance companies a total of $I called Chase and spoke to the Insurance Department who informed that Chase was aware that the first Insurance Company Cancelled and should not have been paidChase has raised my mortgage $to recover the money that they GAVE AWAYThis has also been added to my credit reportWhen I called Chase to find out what went wrong, a customer service repexplained that Chase gave out money to one insurance company in AUG and money to the other insurance company in OCTI asked, why did Chase not call me if there was some type of issueThe repon the phone said "Chase does not call people"I spoke with Chase on the phone and sent them $and that would help with the escrow accountI just received a letter stating I have to pay a
In early April 2016, in an attempt to refinance our home from a year to a year mortgage we contacted Karen W*** at Chase for assistance as a repeat customerBased on verbal conversations, it was our understanding that this should be a 4-week processOn 4/11/we received a packet of documents with "MORTGAGE CONDITIONAL APPROVAL"In response to the packet, all required documents and supporting documents were submitted without delayOn 4/20/2016, an EFT was posted to our account in the amount of $to "CHASE HOME LEND RETAIL"Since then, we have continually been delayed from setting a closing date and have been requested to provide the same information on more than one occasionOn 7/27/we received a new LOAN ESTIMATE that indicated a rate lock until 7/26/at p.mThe notice was dated 7/22/On 7/29/2016, we received a letter dated 7/22/with a list of additional items that were required and would need to be provided by 8/5/Due to the ongoing
Chase Bank is saying on the phone that we owe them $dollars but can not tell me whyWe have in paper work from their lawyers that we owe no more money and everything is back to our regular monthly paymentswhen I called to make a payment chase bank said I was all caught up and owed no back paymentsWhen I called them today 2/17/ however the representative told me I still owed $dollars so I asked to speak to a manger n he disconnected me I called back and spoke to another representative who's name is Nathan he said No Mr*** you do not owe $ so he connected me to chase care center and I spoke to a Janelle who was very nasty and told me that I do owe $dollars she then connected me to someone else who could not tell me why this is happening or where this was coming fromEvery time I call I get someone different and know can give me any straight answers because know one seems to know what is going onI have asked several times to speak to a m
I had a closing on my house which was scheduled end of August and Chase sent in payoff statement--closing was scheduled for August 28th but was delayed till September 9th -title company tried to get a new payoff statement for new closing and they never supplied oneduring this time Chase paid property taxes so payoff would of been more but with no new statement at closing that information was not availableTitle company wired money for payoff to Chase on September 9th-Chase did not contact either title company concerning shortage of payoffChase did not contact me till they sent a letter on September 20th --I was working with the title company to figure out the issue and together we contacted Chase and they would not give the amount needed to fulfill the shortageOn October 17th title company contacted Chase again and they could not give amount needed to payoff shortageLater they sent confirmation of payoff of which would be good until October 31st,--each day after t
I refinanced with a Hope loan program beginning July 1, 2012; I made my first payment on 6/25/which Chase applied incorrectly, they applied my July payment to interest onlyEach payment since they have considered late, for the past years I have been trying to rectify the situation by speaking with them directly to no avail
Name:
Kerrina OBradley
Loan Number:
*** *** *** *** *** *** *** *** *** Phone Number:
###-###-####
To Whom It May Concern:
Please forward this to the Executive Office, I will also be submitting a Revdex.com complaint
On 11/30/I received an email alert that a payment of $was credited to my account
I contacted Customer Service @ ###-###-#### on 12/1/at 10:06AM PST (per my *** phone bill) and spoke with representative/supervisor for minutesI told her that I received this email alert but I did not make the paymentI told her I was concerned that it was either a mis-key error or applied to my account instead of someone else's in errorShe ENSURED me that it was a payment to my account and that I only owed $for the month of DecemberShe said the lender could have applied the extra funds but not to worry that it was credited correctly to my accountI probably asked her at least different times if she w
chase bank employee and my husband together forged my signature on open ended mortgage document .which is a Deed .I filled a complaint .The investigation specialist never called me I sent her all the papers showing that I never signed those documents.without even calling me or talking to me .she sent me a letter saying there is no unusual activity found .I called her multiple times .there was no reply .I would like to know how they came to this conclusion .I need to see the entire report of her investigation