I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S [redacted] stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
http://www.musiciansfriend.com/guitars/gibson-les-paul-special-pro-ex-electric-g...⇄ Purchased this item in-store on clearance Item indicated hard case, but store would only sell with gig bag that does not fit the guitar very well A return of the guitar is possible but I'd rather not since it is clearance and was the only one in-store Just want the case that came with the guitar
I have placed an order for a used DJ Mixer and a turntable on the website The mixer was shipped in a timely manner and I actually just received itIt came not as describedBroken, with tape on the bottom with screws and faders missing Not as the website showed or described (apparently this is "great" condition) The turntable I originally ordered, was cancelled because apparently when a used item is posted online, by the time someone one orders it and the store picks it for shipping, it can be sold to someone else So the order was cancelled I placed another order for a different used turntable at a different store, and the item never shipped They held on to the funds for over a week before I got fed up and cancelled the order This is not the way to do business I shouldn't have to be on the phone with guitar center every day to make sure everyone is doing their job Every single Guitar Center I've been to has been absolutely dead so I don't understand why it take
Order# GCW##### 12/6/16: I bought a used Kemper amp 600w for $plus tax 12/8/16: I called to get a tracking number and was told it had not shipped yet but it should be shipped tomorrow 12/9/16: I got an email telling me my order was cancelled 12/9/16: I called to find out why my order was cancelled the representative I spoke with called the store and said she was told someone at the store had put a deposit down on the amp The store was closed before I did my online order (around 9:30-940pmEST); also, when an order is placed the item is not available for order anymore—however, I was able to order this product and my credit card was charged for it I believe the price for this product was listed incorrectly and I was screwed over in this sale because someone at the store posted the price of the item incorrectly (or someone like a store employee was given preference in this sale) Because there is not another used Kemper amp for sale, I asked if I could get a discount on
I went to Kendall Store at Miami to buy a mixing consoleI already knew what brand and model wanted so I just looked if they have it in stock as I saw it in the websiteI found one on its box on a shelf, but the box did not look that newI asked the sales person to check if they had another in stock but was the only one I told the sales person that I was afraid that one could be a used or returned and I would not want to go back to the store to return itThe guy told me he was sure it was brand new, unopened When I got home to check the mixer, box was already opened, the bag inside was opened and the mixer was defectiveI had to travel miles back to the store to have a reimbursementThere was no way to talk with the manager because the guys there just don't hesitate calling him, so he just stays untouchable on his officeFinally I received my money back and had to go to the competitionThank you Guitar Center for the bad experience!!! I used to buy regularly at this storeNot anymore
I order a Casio Keyboard Orange and a Yamaha PKBBKeyboard Bench which came as a set for my grandson for Christmas online The advertisement states order today receive by Christmas So, I ordered the items and the next day I get an email saying that product is out of stock I get an Email today saying that the item is still out of stock and it does not have an ETA as to when I would be receiving the items I would like a refund or items that are compatible so that my grandson can receive his Christmas gift(see below) Hello Tina, Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them Order Date was on December 19th And I received the message today December 30th that (see below) Some of the items you ordered are out of stock Your Account | GuitarCenter.com Backorder Notice Hello Tina, Thank you for your
I have a complaint about a transaction via phone with Guitar Center Marietta, GaI attempted a purchase via phone with M [redacted] and something occurred where I had to purchase online insteadI called the store back within mins to ask about the productI was told by many different things by different workers at Guitar Center this morning regarding the same productThe first guy I spoke with said that it was placed on layawayThen someone else said it was available and that they had it in hand w/o it being on any other purchase orderI even called the website guitar center dot com & spoke w/A***He mentioned he was not able to see the product online eitherHe called to and spoke with W [redacted] and C***I ended up speaking with Dillon about the matter as he is the manager on duty at the timeHe said he would get back to me by end of dayPlease see link for audio of conversations -- https://youtu.be/Z6vMx6eQxxw The guy M [redacted] is the one whom, I believe, after not receiving
This complaint extends beyond customer service issues to Guitar Center's (GC)Advertising, Delivery, Guarantee/Warranty, & Refund/Exchange PracticesOn 10/12/my husband & I purchased a PA Package deal online at www.guitarcenter.comPackage included mixer, subwoofer, PA, speaker, cables, mics- totaled 1299.99,$with taxGC was selling the package so we assumed components would be compatible with one anotherpick up scheduled at GC#496, [redacted] Katy,TX which we experienced delivery issues atClerk brought one piece outWe then had to explain it was packageClerk brought another & was done we explained had more piecesThis was ongoing process until a superior came to assist for us to get all pieces of the package purchased or we would not haveAfter 1-months using package speaker sounded odd in our studioWe realized wattage of components does not support other componentsOver time & use equipment will ruin, we contacted GC Customer
Guitarcenter does not have professional CSAI tried to explain the reason for my returning the product, they were reluctant to take it back in the first place then tried to threaten me saying I would have to pay the shipping for the return as they had to pay it from their pocketI felt I did a big mistake by getting my drumset from them, when the same deal was available from AmazonIt was a total waste of my time and energy I would not go back to this vendor Truly, Guitarcenter: Thank you for showing me how standardized responses were writtenYou taught me a lot of things
I ordered an Epiphone guitar at Guitarcenter.com Order #: GC Order Date: 11/19/ When I place this order, I assumed I was paying for and would receive a new guitar What I received was a used guitar that had a major defect Guitarcenter.com supervisor N [redacted] was unwilling to work with me on replacing what I ordered, that is, a new guitar or a guitar in new condition I had placed several calls to the online support center and have been unable to rectify this unfortunate situation
In June, Guitar Center offered a promotion for what is called Guitar center BucksBased on this promotion, I bought a guitar and received in guitar center bucks I received my certificate on June 13th and it states I had until June 22nd to use themI live an hour from the closest guitar center so I decided to shop on-line On June 16th I ordered: Used Tascam Dr-70D MultiTrack Recorder $ Eurolite Universal Folding DJ Stand $ Odyssey PAR Pro PAR Can Black $ (2) On June 16th I received an email stating the Used Tascam Dr-70D MultiTrack Recorder order was cancelled, so I called the number in the email to find out what was going onI was told to call the store and was given a phone number which I calledThis store said it was based in California and never received an order from me, so I called the main number againI was given another store number with the same resultsOnce more I called them back and was again given a store number,
Fender Steve Harris Signature Precision Bass White Electric Guitar I ordered the above used bass guitar from Guitar Center Online on December 12, Please see the attached receiptI paid a total of $for the instrumentI understand that it is your policy to ensure that the used equipment you sell is in good working condition Once received the guitar and started playing it, I discovered that the tuning mechanism is not working properlyI brought the guitar into a Guitar Center in Raritan, NJ for assistance and was quoted $for "Tuning Machine Head Install and Restring." Please see the attached Repair Work Order This is the second time I have purchased a used instrument from Guitar Center that needed repair or replacement from the get go, though I paid considerably more for this oneI am therefore demanding that Guitar Center repair this instrument at no charge to meI paid almost $for a high-end instrument and I expect it to fully function as designed-not
I ordered, through the Guitar Center website, a used "Blackstar" branded HT-amplifier head with a HTmodel speaker cabinet (commonly called a miniature "halfstack," as it was described in the ad.) for $+ $in shipping on 04/05/@ 07:PST One day earlier, 04/04/16, I called the Sacramento branch it was sold out of to ensure that it came with the HTspeaker, to see if it came with a footswitch, and to confirm that it wasn't too badly damaged It was confirmed to have the speaker, not have a footswitch, and had no significant damage On 04/05/@ 13:00, I called the shop again and confirmed that they received my order and again confirmed that it was two pieces They confirmed the order, and indicated that after payment was processed, they'd send them On 04/06/16, presumably while packaging for shipment, I received a call to tell me that it would only be one piece, the amplifier head I initially cancelled the transaction with that news
Guitar Center is advertising a price for a product on several websites on the internet which they refuse to honorThe product is "CAD Premium 7-Piece Drum Microphone Kit", for which I have seen ads in many websites, for $However, when I click on the ad I'm taken to the website and the product price is is $ I have contacted their customer support and they refuse to honor the falsely advertised priceEven after I alerted them of they issue they have seemingly ignored the problem and the ad continues to runI have many screenshots of the add that I have taken whenever I see the addI can provide those if necessary as well as correspondence where they admit the incorrect price but refuse to honor it
On 8/I purchased a "Blue Yeti Microphone" from GuitarCenter.com, order # GCW On 8/I received an email from Leander Tipsey from Guitar Center - West L.Atelling me that the only item they had available to fulfill was an open box / display item from the store and asking me to confirm the purchase We had a few exchanges back and forth via email, where I stated that when purchasing the item online I was never informed of the condition of the item, neither online nor via emailI also stated that I had purchased a brand new item online and wouldn't be willing to get the open box / display item My order was then cancelled
Purchased online a Limited Edition Fender electric guitar, arrived without the original box from Fender, with no instruction/manual and just poorly wrapped in bubble paper, Call Guitar center to get a Manual and the person that answer it seems as it was falling sleep, and just told me to google and print one my self VERY POOR CUSTOMER SERVICE
Fall of 2015, I ordered a used DSL 100 amp head, along with other items, from an out of state Gutiar Center (GC) and had it sent to a local GC store (Fairfax, VA.) Long story short, I was working with a manager S [redacted] (don't know his last name nor does he work there anymore) for a replacement December 2015. The original stopped working 5-10mins after unboxing. Anyways, picked up the replacement and it was the wrong pedal for the DSL 100H. The uses a 2 button channel/reverb footswitch. The footswitch that was ordered from Marshall as a replacement was a 2 button channel:crunch/overdrive footswitch. I tried exchanging it on 3/12 for a lower value/generic 2 button footswitch but was denied. The two associates that were conversing with each other and trying to help me said "since this was a 'green tag/special order,' we cannot take this back. You can purchase the generic 2 button live sound footswitch if you need something today. Also, you could probably just sell that Marshall footswitch on
I placed an order for a guitar multi-effect with added warranty on 12/09/as a Christmas gif, and I am yet to receive my productThe next day after placing my order that was IN STOCK at the time, I got an email from Guitar Center that my product was back orderedI contacted Guitar Center inquiring why the multi-effect was back ordered when it was clearly was advertised as "in stock", but I was not provided with an explanation/reason; instead I was told that my item will be available on 01/09/Disappointed as I was for this will not be a Christmas gift, I patiently waited for any updates from Guitar Center, until I got an email today 1/8/stating that my item will ship WITHIN THE NEXT DAYS! My pain now that I cannot accept a refund because I simply cannot find this multi-effect anywhere else for the same price, so a refund of my money is a double loss (not getting what I paid for, and having to pay more to get it from somewhere else)
Dear Revdex.com, I would like to share a negative experience about Guitar Center and the business that was done between usI ordered a used FA135CE acoustic electric guitar online about a month agoI made sure to call the store that had the guitar to insure it was still in stockThe order was processed and everythingWithin the next couple of days I received an email stating that my order has been canceled with no reason as to whyI called customer service that day to find out why my order was canceledFinally after waiting almost an hour (average wait time was MINUTES) the customer service representative said he was unable to find out and instructed me to call the store that the guitar was located atAfter I called the store, I talked to the manager and thought everything was all figured outHe said "we will find you the same guitar at the same price even if it has to be a new one"The manager said he would call back in the next day or twoI waited a week until I called back and asked to talk to the managerThe store put me on hold for about minutes until they said that the manager was not in and that they will leave a message for meEven after I left the message to be relayed to the manager, I received no callI ended up calling customer service again to see if they could do anything about itThey said they would contact the store manager and have him call me about the situationI yet again never received a call and almost a month has gone by and I still do not know why my order was cancelledThe idea to brush such a situation of their shoulders and leave a customer in the dark is, in my opinion, bad businessI thought a story, such as this one, should not be left untold and that the Revdex.com was the best in dealing with situations such as this one The order confirmation number is :GCW Regards, Angel Lopez
I bought a item Order #: GCW [redacted] AND THE item came damaged with hazmat leak, according to several federal agnecies the CHP, FDA, Department of Transporation and EPA, and other angencies it is agansty federal policy for me to ship out, ALLOW A UPS PERSON TO PICK UP, OR DROP OFF ANY PACKAGE WITH A HAZMAT LEAK I HAVE SPOKE TO LINSEY OF GUITAR CENTER WITH SEVERAL EMAIL EXPLANINGAS A RESULT I WAS TRANSFERED TO EMILY WHOM TOLD ME SHE WOULD TAKE CARE OF THIS, NOTHING HAS HAPPEND I NEED FULL REFUND I AM ON THE ROAD ALOT AN RARELY HOME SO SENDING IT OUT OR HAVING SOME ONE PICK IT UP WOULD NOT WORK BUT ITS AGANIST FEDERAL GUIDELINES HERE IS THE GUILDLINE EMAIL I SEND TO Lindsay BoothGuitar Center Representative AND EMILY CODE OF FEDERAL REGULATIONS Title 49: Transportation PART § General requirements (a) Each person who performs a function covered by this subchapter must perform that function in accordance with this subchapter (d) No person may offer or
I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S [redacted] stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
http://www.musiciansfriend.com/guitars/gibson-les-paul-special-pro-ex-electric-g...⇄ Purchased this item in-store on clearance Item indicated hard case, but store would only sell with gig bag that does not fit the guitar very well A return of the guitar is possible but I'd rather not since it is clearance and was the only one in-store Just want the case that came with the guitar
I have placed an order for a used DJ Mixer and a turntable on the website The mixer was shipped in a timely manner and I actually just received itIt came not as describedBroken, with tape on the bottom with screws and faders missing Not as the website showed or described (apparently this is "great" condition) The turntable I originally ordered, was cancelled because apparently when a used item is posted online, by the time someone one orders it and the store picks it for shipping, it can be sold to someone else So the order was cancelled I placed another order for a different used turntable at a different store, and the item never shipped They held on to the funds for over a week before I got fed up and cancelled the order This is not the way to do business I shouldn't have to be on the phone with guitar center every day to make sure everyone is doing their job Every single Guitar Center I've been to has been absolutely dead so I don't understand why it take
Order# GCW##### 12/6/16: I bought a used Kemper amp 600w for $plus tax 12/8/16: I called to get a tracking number and was told it had not shipped yet but it should be shipped tomorrow 12/9/16: I got an email telling me my order was cancelled 12/9/16: I called to find out why my order was cancelled the representative I spoke with called the store and said she was told someone at the store had put a deposit down on the amp The store was closed before I did my online order (around 9:30-940pmEST); also, when an order is placed the item is not available for order anymore—however, I was able to order this product and my credit card was charged for it I believe the price for this product was listed incorrectly and I was screwed over in this sale because someone at the store posted the price of the item incorrectly (or someone like a store employee was given preference in this sale) Because there is not another used Kemper amp for sale, I asked if I could get a discount on
I went to Kendall Store at Miami to buy a mixing consoleI already knew what brand and model wanted so I just looked if they have it in stock as I saw it in the websiteI found one on its box on a shelf, but the box did not look that newI asked the sales person to check if they had another in stock but was the only one I told the sales person that I was afraid that one could be a used or returned and I would not want to go back to the store to return itThe guy told me he was sure it was brand new, unopened When I got home to check the mixer, box was already opened, the bag inside was opened and the mixer was defectiveI had to travel miles back to the store to have a reimbursementThere was no way to talk with the manager because the guys there just don't hesitate calling him, so he just stays untouchable on his officeFinally I received my money back and had to go to the competitionThank you Guitar Center for the bad experience!!! I used to buy regularly at this storeNot anymore
I order a Casio Keyboard Orange and a Yamaha PKBBKeyboard Bench which came as a set for my grandson for Christmas online The advertisement states order today receive by Christmas So, I ordered the items and the next day I get an email saying that product is out of stock I get an Email today saying that the item is still out of stock and it does not have an ETA as to when I would be receiving the items I would like a refund or items that are compatible so that my grandson can receive his Christmas gift(see below) Hello Tina, Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them Order Date was on December 19th And I received the message today December 30th that (see below) Some of the items you ordered are out of stock Your Account | GuitarCenter.com Backorder Notice Hello Tina, Thank you for your
I have a complaint about a transaction via phone with Guitar Center Marietta, GaI attempted a purchase via phone with M [redacted] and something occurred where I had to purchase online insteadI called the store back within mins to ask about the productI was told by many different things by different workers at Guitar Center this morning regarding the same productThe first guy I spoke with said that it was placed on layawayThen someone else said it was available and that they had it in hand w/o it being on any other purchase orderI even called the website guitar center dot com & spoke w/A***He mentioned he was not able to see the product online eitherHe called to and spoke with W [redacted] and C***I ended up speaking with Dillon about the matter as he is the manager on duty at the timeHe said he would get back to me by end of dayPlease see link for audio of conversations -- https://youtu.be/Z6vMx6eQxxw The guy M [redacted] is the one whom, I believe, after not receiving
This complaint extends beyond customer service issues to Guitar Center's (GC)Advertising, Delivery, Guarantee/Warranty, & Refund/Exchange PracticesOn 10/12/my husband & I purchased a PA Package deal online at www.guitarcenter.comPackage included mixer, subwoofer, PA, speaker, cables, mics- totaled 1299.99,$with taxGC was selling the package so we assumed components would be compatible with one anotherpick up scheduled at GC#496, [redacted] Katy,TX which we experienced delivery issues atClerk brought one piece outWe then had to explain it was packageClerk brought another & was done we explained had more piecesThis was ongoing process until a superior came to assist for us to get all pieces of the package purchased or we would not haveAfter 1-months using package speaker sounded odd in our studioWe realized wattage of components does not support other componentsOver time & use equipment will ruin, we contacted GC Customer
Guitarcenter does not have professional CSAI tried to explain the reason for my returning the product, they were reluctant to take it back in the first place then tried to threaten me saying I would have to pay the shipping for the return as they had to pay it from their pocketI felt I did a big mistake by getting my drumset from them, when the same deal was available from AmazonIt was a total waste of my time and energy I would not go back to this vendor Truly, Guitarcenter: Thank you for showing me how standardized responses were writtenYou taught me a lot of things
I ordered an Epiphone guitar at Guitarcenter.com Order #: GC Order Date: 11/19/ When I place this order, I assumed I was paying for and would receive a new guitar What I received was a used guitar that had a major defect Guitarcenter.com supervisor N [redacted] was unwilling to work with me on replacing what I ordered, that is, a new guitar or a guitar in new condition I had placed several calls to the online support center and have been unable to rectify this unfortunate situation
In June, Guitar Center offered a promotion for what is called Guitar center BucksBased on this promotion, I bought a guitar and received in guitar center bucks I received my certificate on June 13th and it states I had until June 22nd to use themI live an hour from the closest guitar center so I decided to shop on-line On June 16th I ordered: Used Tascam Dr-70D MultiTrack Recorder $ Eurolite Universal Folding DJ Stand $ Odyssey PAR Pro PAR Can Black $ (2) On June 16th I received an email stating the Used Tascam Dr-70D MultiTrack Recorder order was cancelled, so I called the number in the email to find out what was going onI was told to call the store and was given a phone number which I calledThis store said it was based in California and never received an order from me, so I called the main number againI was given another store number with the same resultsOnce more I called them back and was again given a store number,
Fender Steve Harris Signature Precision Bass White Electric Guitar I ordered the above used bass guitar from Guitar Center Online on December 12, Please see the attached receiptI paid a total of $for the instrumentI understand that it is your policy to ensure that the used equipment you sell is in good working condition Once received the guitar and started playing it, I discovered that the tuning mechanism is not working properlyI brought the guitar into a Guitar Center in Raritan, NJ for assistance and was quoted $for "Tuning Machine Head Install and Restring." Please see the attached Repair Work Order This is the second time I have purchased a used instrument from Guitar Center that needed repair or replacement from the get go, though I paid considerably more for this oneI am therefore demanding that Guitar Center repair this instrument at no charge to meI paid almost $for a high-end instrument and I expect it to fully function as designed-not
I ordered, through the Guitar Center website, a used "Blackstar" branded HT-amplifier head with a HTmodel speaker cabinet (commonly called a miniature "halfstack," as it was described in the ad.) for $+ $in shipping on 04/05/@ 07:PST One day earlier, 04/04/16, I called the Sacramento branch it was sold out of to ensure that it came with the HTspeaker, to see if it came with a footswitch, and to confirm that it wasn't too badly damaged It was confirmed to have the speaker, not have a footswitch, and had no significant damage On 04/05/@ 13:00, I called the shop again and confirmed that they received my order and again confirmed that it was two pieces They confirmed the order, and indicated that after payment was processed, they'd send them On 04/06/16, presumably while packaging for shipment, I received a call to tell me that it would only be one piece, the amplifier head I initially cancelled the transaction with that news
Guitar Center is advertising a price for a product on several websites on the internet which they refuse to honorThe product is "CAD Premium 7-Piece Drum Microphone Kit", for which I have seen ads in many websites, for $However, when I click on the ad I'm taken to the website and the product price is is $ I have contacted their customer support and they refuse to honor the falsely advertised priceEven after I alerted them of they issue they have seemingly ignored the problem and the ad continues to runI have many screenshots of the add that I have taken whenever I see the addI can provide those if necessary as well as correspondence where they admit the incorrect price but refuse to honor it
On 8/I purchased a "Blue Yeti Microphone" from GuitarCenter.com, order # GCW On 8/I received an email from Leander Tipsey from Guitar Center - West L.Atelling me that the only item they had available to fulfill was an open box / display item from the store and asking me to confirm the purchase We had a few exchanges back and forth via email, where I stated that when purchasing the item online I was never informed of the condition of the item, neither online nor via emailI also stated that I had purchased a brand new item online and wouldn't be willing to get the open box / display item My order was then cancelled
Purchased online a Limited Edition Fender electric guitar, arrived without the original box from Fender, with no instruction/manual and just poorly wrapped in bubble paper, Call Guitar center to get a Manual and the person that answer it seems as it was falling sleep, and just told me to google and print one my self VERY POOR CUSTOMER SERVICE
Fall of 2015, I ordered a used DSL 100 amp head, along with other items, from an out of state Gutiar Center (GC) and had it sent to a local GC store (Fairfax, VA.) Long story short, I was working with a manager S [redacted] (don't know his last name nor does he work there anymore) for a replacement December 2015. The original stopped working 5-10mins after unboxing. Anyways, picked up the replacement and it was the wrong pedal for the DSL 100H. The uses a 2 button channel/reverb footswitch. The footswitch that was ordered from Marshall as a replacement was a 2 button channel:crunch/overdrive footswitch. I tried exchanging it on 3/12 for a lower value/generic 2 button footswitch but was denied. The two associates that were conversing with each other and trying to help me said "since this was a 'green tag/special order,' we cannot take this back. You can purchase the generic 2 button live sound footswitch if you need something today. Also, you could probably just sell that Marshall footswitch on
I placed an order for a guitar multi-effect with added warranty on 12/09/as a Christmas gif, and I am yet to receive my productThe next day after placing my order that was IN STOCK at the time, I got an email from Guitar Center that my product was back orderedI contacted Guitar Center inquiring why the multi-effect was back ordered when it was clearly was advertised as "in stock", but I was not provided with an explanation/reason; instead I was told that my item will be available on 01/09/Disappointed as I was for this will not be a Christmas gift, I patiently waited for any updates from Guitar Center, until I got an email today 1/8/stating that my item will ship WITHIN THE NEXT DAYS! My pain now that I cannot accept a refund because I simply cannot find this multi-effect anywhere else for the same price, so a refund of my money is a double loss (not getting what I paid for, and having to pay more to get it from somewhere else)
Dear Revdex.com, I would like to share a negative experience about Guitar Center and the business that was done between usI ordered a used FA135CE acoustic electric guitar online about a month agoI made sure to call the store that had the guitar to insure it was still in stockThe order was processed and everythingWithin the next couple of days I received an email stating that my order has been canceled with no reason as to whyI called customer service that day to find out why my order was canceledFinally after waiting almost an hour (average wait time was MINUTES) the customer service representative said he was unable to find out and instructed me to call the store that the guitar was located atAfter I called the store, I talked to the manager and thought everything was all figured outHe said "we will find you the same guitar at the same price even if it has to be a new one"The manager said he would call back in the next day or twoI waited a week until I called back and asked to talk to the managerThe store put me on hold for about minutes until they said that the manager was not in and that they will leave a message for meEven after I left the message to be relayed to the manager, I received no callI ended up calling customer service again to see if they could do anything about itThey said they would contact the store manager and have him call me about the situationI yet again never received a call and almost a month has gone by and I still do not know why my order was cancelledThe idea to brush such a situation of their shoulders and leave a customer in the dark is, in my opinion, bad businessI thought a story, such as this one, should not be left untold and that the Revdex.com was the best in dealing with situations such as this one The order confirmation number is :GCW Regards, Angel Lopez
I bought a item Order #: GCW [redacted] AND THE item came damaged with hazmat leak, according to several federal agnecies the CHP, FDA, Department of Transporation and EPA, and other angencies it is agansty federal policy for me to ship out, ALLOW A UPS PERSON TO PICK UP, OR DROP OFF ANY PACKAGE WITH A HAZMAT LEAK I HAVE SPOKE TO LINSEY OF GUITAR CENTER WITH SEVERAL EMAIL EXPLANINGAS A RESULT I WAS TRANSFERED TO EMILY WHOM TOLD ME SHE WOULD TAKE CARE OF THIS, NOTHING HAS HAPPEND I NEED FULL REFUND I AM ON THE ROAD ALOT AN RARELY HOME SO SENDING IT OUT OR HAVING SOME ONE PICK IT UP WOULD NOT WORK BUT ITS AGANIST FEDERAL GUIDELINES HERE IS THE GUILDLINE EMAIL I SEND TO Lindsay BoothGuitar Center Representative AND EMILY CODE OF FEDERAL REGULATIONS Title 49: Transportation PART § General requirements (a) Each person who performs a function covered by this subchapter must perform that function in accordance with this subchapter (d) No person may offer or