I purchase a Electra Omege xguitar over the phone on March 1st Order # I asked about the condition of the guitar and was told that it was in good condition I received the guitar March 7th The guitar was no where near good condition It has two cracks in the body and the frets of the guitar are starting to come out I tried to call and talk to the store manager about the problem and got no where It is out of the day return policy
I went to Kendall Store at Miami to buy a mixing consoleI already knew what brand and model wanted so I just looked if they have it in stock as I saw it in the websiteI found one on its box on a shelf, but the box did not look that newI asked the sales person to check if they had another in stock but was the only one
I told the sales person that I was afraid that one could be a used or returned and I would not want to go back to the store to return itThe guy told me he was sure it was brand new, unopened
When I got home to check the mixer, box was already opened, the bag inside was opened and the mixer was defectiveI had to travel miles back to the store to have a reimbursementThere was no way to talk with the manager because the guys there just don't hesitate calling him, so he just stays untouchable on his officeFinally I received my money back and had to go to the competitionThank you Guitar Center for the bad experience!!!
I used to buy regularly at this storeNot anymore
I had placed an order for a piece of recording equipment listed on Guitar Center's used market place which, nearly one month later, I've yet to receiveFrom what little I've been told, it seems UPS had either lost the item, or delivered it to an incorrect address
Upon discovering that the package hadn't made it to my door, despite UPS tracking having listed it as "delivered," I called GC customer service, and it was explained to me by an agent that coordinating the claim process with UPS could take 7-daysweeks, conversations with customer service agents, store manager, and a UPS claims manager later, I am no closer to a resolution to the issue that I'd paid Guitar Center for an item that I never received
Most recently, I was told that the process can take an additional 30-days, and that the prospect of refunding my money or sending me a replacement before then wasn't within their power to authorize"Can I speak with someone empowered with such authority" I ask? Invariably, I'm bounced to some other manager or agent, none of whom seem able or interested in assisting me with providing details or a timeline as to how such an issue is resolved
My experiences with other music retailers contrast pretty starkly, hereEarlier in the year, I had ordered a synthesizer from Sweetwater, which arrived damagedWhile they coordinated the claim with the shipper, I was promptly shipped a replacement and keyboard stand, compliments of the salesperson
Even my bank has been more responsive than Guitar CenterI've contested the charge, and hours later, I was issued a credit for the cost of the undelivered item while they conduct their own investigation
My sense, after speaking with with a handful of managers and agents in their organization, is that Guitar Center Stores don't really have a protocol in place for managing items lost in transitIf they do, it's about as nontransparent and consumer un-friendly as one can imagine
I placed an order with guitarcenter.com on March 22nd, As of today (March 31st) I had not received the itemWhen I purchased the item I selected 3-day shippingAs every online company has done in the past, I expected the site to be shipped out in a day or twoI called customer service today and they told me the time hadn't even been shipped out yetThis means I will not receive my order in time for when I wanted to use it, so it's a complete wasteThis shows a complete lack of care for the company's commitment to customer service, and incompetence by the operations team to get product in and out
Placed larger order online, finally received all of the items orderI paid for new items and was sent a used demo model guitarGuitar Center customer contact center will not issue me an RMA and told me to contact OKC store that shipped the itemContacted OKC store and they said they would call me backI am not going to paid full price for a used scratched up guitar
On March 26, 2018, I ordered an amplifier Marshall MG Series MG412CF 4xGuitar Speaker Cabinet Carbon Fiber Slant on www.guitarcenter.com on order GCWThe advertising (still on) said it was going to be backordered on the first days of AprilI contacted Guitar Center on April because the item showed in stock (it still does), yet my order was still backorderedThey cancelled that order and opened GC13691823, saying that there was one in TexasE*** called me from the Texas store and said the amp they had was scruffed, but it was the only one, and tried to make it seem like I was paying a good price for itWhen I purchased the amp, it didn't state it was a scruffed, floor model oneIt said it was new (it still does, and I have the screenshots), but was going to be backorderedE*** said he was going to call headquarters so the order was placed again as backorderedMy order was not back as a backorder, so I contacted GC via chat again, and Natasha let me know that th
Man, what a heart breaking experienceI get an e-mail from Epiphone on Jan 8th about a Les Paul out of signed by Slash of "Guns N Roses" guitar and the very next day when the website and pre-orders are taken for this I am on the phone and paid in full with my credit card and assured I am going to get this beautiful and one of a kind guitarsSo for two weeks I'm jumping for joy and dreaming about getting thisOnly to get an e-mail on Jan 19th while I am at work by Product Specialist Mark Lund "Sorry for the news but we got slammed with orders on the Limited edition Epiphone Slash guitar You orderedUnfortunately we had to cancel your order because we sold out before your order completed processingWe regret that we cannot send you that guitar so as a one time only offer, we will give you $off an alternate guitar over $This is an agent only exclusive deal I am offering you" ....REALLY? So on January 9th when all my information and my credit card information and the $I was putting down for this....that wasn't a completed process? If I call this store ASAP on the very first day of pre-orders and I am assured after giving all my information to get one, I get an e-mail almost two weeks later that the order is cancelled to only be offered $off my next guitar of $500+ which is exactly the same deal all Guitar Center customers were offered from Christmas to New Years Day and be told it's an agent only exclusive deal? Is that suppose to make up for losing out on a out of guitars signed by Slash of "Guns N Roses"? Man, what a heart breaking experienceIt's like packing your bags and being allowed to board the plane and just when you are about to take off to paradise and see the person you love you are told to get off, sorry your money isn't good enough and here's a free pack of peanuts to eat on the way homeMan, what a heart breaking experience
I am writing in respect to a purchase I made of a Hofner Ignition Series Violin Electric Guitar on 1/28/I was excited for the purchase, and even more so that it got shipped the next day (1/29/2018)Fast forward to February 8, and many days of checking to see if the tracking information indicated any change, I decided to call Guitar Center customer service to see what was causing delayOn my first call, I was directed to check in with UPS, which they stated that while a label was created on their system, they had not scanned the receipt of any itemsI call Guitar Center's customer service again, tell them that UPS never received it, so they now direct me to the store where the guitar was shipped from - the Raleigh, NC Guitar CenterI spoke to a Guillermo, who showed interest and concern, and told me that he'd investigate the matter furtherWithin an hour he calls me back and gives me the bad news that he searched the store and could not find the guitarHe was extremely apolo
Purchased a WA90CE dreadnaught acoustic guitar from Guitar Center on 5/27/and didn't receive it until 7/12/On or around 11/1/the equipment was no longer playable and considered defective Guitar Center states they can no longer warranty their defective equipment and after contacting Washburn who states that this particular model is controlled through Guitar Center when it comes to returns, I as a customer has reached a never-ending loop when reaching out for support Guitar Center sold me the guitar and after giving them the benefit of the doubt will not help Their response is for me to go ask Washburn Washburn tells me no, there is an agreement between the two companies that Guitar Center handles these models I'm giving up and very dissatisfied with how both companies worked this out but more so on Guitar Center for not trying to work something out with me
I went to Guitar Center to repair an amplifierInitially they took my amp, said it was fixed a few days later (along with about $200), and I took it homeless than a minute into using my newly "fixed" amp, it was broken againI took it back, they charged me again, to fix it againSame problemI took it to another amp repair shop in the area and was informed that my amp was broken because of a problem that their amp tech was able to diagnose, and was told that guitar center actually took their products to this shop to be repairedBasically, the amp tech that works for GC isn't entrusted with the products that they sellThe amp tech at Uncle Albert's informed me that he has worked on numerous products for GC to sell, and that their amp tech is not entrusted with their own gearThey sold me a lie, and I'm now out almost $and with nothing to show for it
On October 1, I placed a item order through GuitarCenter.com to a total of $(before tax and shipping), while I was placing my order something went wrong involving some of the used items I planned to purchase and their availability, i.ethey weren't available I finished shopping around and placed my orderof the items that were in my original order weren't available, I was not made aware of their unavailability until after I placed my order The payment I made on October 1, never cleared, in fact, no record of it is on my paypal at all, but there is a request payment made from Guitar Center on October 10, (over a week later) for $with a note that said, "This is in regards to order - __________ (wouldn't let me include order #)Once paid please e-mail us the transaction ID so we can make sure it goes through." I never made the payment, cancelled the request, and never e-mailed Guitar Center the transaction ID Sometime later, to my surprise, the
The December of I purchased one of Guitar Centers in house brand guitars; a Laguna Ocean bass guitarWhen I purchased the guitar I noticed it needed a truss rod adjustment (An adjustment that allows for play-ability of a guitar)Two weeks after I adjusted the truss rod on the bass guitar I noticed it needed to be adusted againI adusted the guitar again and noticed it was fine afterwards, but for only a small period of time againAfter multiple times of this happening I emailed Laguna guitars about this issueThey never emailed me backI emailed them again several times and never received a replyI took the guitar to my local guitar center and was told there was nothing wrong with itI ignored the issue afterwards as I had several other things in my life going on that required my attention
As a semi-professional musician This bass guitar is my main instrumentUp to this point the issue was just a nuisanceI recently found out that this issue was alot bigger than I re
Oh ***- I came here to leave a review so other people don't make the same mistake as me, but look at thisEvery review is one star
These guys really are the worstThey're a jokePlease - just - don't
Fender Steve Harris Signature Precision Bass White Electric Guitar
I ordered the above used bass guitar from Guitar Center Online on December 12, Please see the attached receiptI paid a total of $for the instrumentI understand that it is your policy to ensure that the used equipment you sell is in good working condition
Once received the guitar and started playing it, I discovered that the tuning mechanism is not working properlyI brought the guitar into a Guitar Center in Raritan, NJ for assistance and was quoted $for "Tuning Machine Head Install and Restring." Please see the attached Repair Work Order
This is the second time I have purchased a used instrument from Guitar Center that needed repair or replacement from the get go, though I paid considerably more for this oneI am therefore demanding that Guitar Center repair this instrument at no charge to meI paid almost $for a high-end instrument and I expect it to fully function as designed-not
Guitarcenter does not have professional CSAI tried to explain the reason for my returning the product, they were reluctant to take it back in the first place then tried to threaten me saying I would have to pay the shipping for the return as they had to pay it from their pocketI felt I did a big mistake by getting my drumset from them, when the same deal was available from AmazonIt was a total waste of my time and energy
I would not go back to this vendor
Truly, Guitarcenter: Thank you for showing me how standardized responses were writtenYou taught me a lot of things
On December 9th, I ordered a digital piano online with guitar center The piano was damaged on the way It had to be discarded UPS took responsibility, and quickly email me, stating within business days, they should pay for the damages directly to guitar center
I requested guitar center to have my money back or to resend a digital piano They advise me to wait until they fully investigate the incident with UPS I have called several times, and they keep requesting me to wait I have placed a complaint online with customer service, in which up to this date, I have not get a response back I told them, The credit card payment is due on the 18th of january, so they suggested I should make the first payment, and eventually they would refund the balance due
I requested to speak with manager, but refusing saying I would get a phone call
Last time I spoke over the phone with customer service on friday, january 6th, I requested corporate phone number, but they said
Dear Revdex.com,
I would like to share a negative experience about Guitar Center and the business that was done between usI ordered a used FA135CE acoustic electric guitar online about a month agoI made sure to call the store that had the guitar to insure it was still in stockThe order was processed and everythingWithin the next couple of days I received an email stating that my order has been canceled with no reason as to whyI called customer service that day to find out why my order was canceledFinally after waiting almost an hour (average wait time was MINUTES) the customer service representative said he was unable to find out and instructed me to call the store that the guitar was located atAfter I called the store, I talked to the manager and thought everything was all figured outHe said "we will find you the same guitar at the same price even if it has to be a new one"The manager said he would call back in the next day or twoI waited a week until I called back and asked to talk to the managerThe store put me on hold for about minutes until they said that the manager was not in and that they will leave a message for meEven after I left the message to be relayed to the manager, I received no callI ended up calling customer service again to see if they could do anything about itThey said they would contact the store manager and have him call me about the situationI yet again never received a call and almost a month has gone by and I still do not know why my order was cancelledThe idea to brush such a situation of their shoulders and leave a customer in the dark is, in my opinion, bad businessI thought a story, such as this one, should not be left untold and that the Revdex.com was the best in dealing with situations such as this one The order confirmation number is :GCW
Regards,
Angel Lopez
Very poor customer service Bought a Marshall Mg amp used online with a extend warrantyTook it in to have it repaired They did the service ticket wrong and tried to charge me End up returning it and decided to give them another chance and bought a Randall RT120RH didn’t have quite enough for the extended warranty so had day to add it Went in to the Murrieta store to add it paid cash The did something wrong and end up putting a charge on my atm that was connected to my online account and had a charge pending Called them and told them about it they said they would take it off the over charge I received a email days later saying the warranty was refunded So I went down to the store in Murrieta and told them what happened and they basically called me a thiefThey still haven’t returned my money to my account yet and they still act like they can’t figure out what happened or who screwed up They never offered an apology for the screw up or to make it right Stay away from this store
I placed an order with guitarcenter.com on March 22nd, As of today (March 31st) I had not received the itemWhen I purchased the item I selected 3-day shippingAs every online company has done in the past, I expected the site to be shipped out in a day or twoI called customer service today and they told me the time hadn't even been shipped out yetThis means I will not receive my order in time for when I wanted to use it, so it's a complete wasteThis shows a complete lack of care for the company's commitment to customer service, and incompetence by the operations team to get product in and out
Ordered a guitar for christmas giftcalled days bChristmas and told there was an unexplained "hold" on my credit card Order was cancelled and new order put in w/ expedited shipping to arrive for C-masDidn't arrive, called next day and told it didn't ship, put on hold while csa fixed problem Told only left but I got one and would ship immediatelyNever shipped , called back and told once again they would ship immediately About a week after each call I received email stating temporarily out of stock and would ship as soon as they came in Now over months after ordering I receive a terse email simply stating the order has been cancelled I had used a 20% discount coupon for ten and suspect that they didn't want to honor the price I never received any correspondent offering another comparable guitar or other way to make up for such highhanded treatment
Here is a copy of the email I sent to them I don't expect any relevant response from them, so I am filing this
I purchase a Electra Omege xguitar over the phone on March 1st Order # I asked about the condition of the guitar and was told that it was in good condition I received the guitar March 7th The guitar was no where near good condition It has two cracks in the body and the frets of the guitar are starting to come out I tried to call and talk to the store manager about the problem and got no where It is out of the day return policy
I went to Kendall Store at Miami to buy a mixing consoleI already knew what brand and model wanted so I just looked if they have it in stock as I saw it in the websiteI found one on its box on a shelf, but the box did not look that newI asked the sales person to check if they had another in stock but was the only one
I told the sales person that I was afraid that one could be a used or returned and I would not want to go back to the store to return itThe guy told me he was sure it was brand new, unopened
When I got home to check the mixer, box was already opened, the bag inside was opened and the mixer was defectiveI had to travel miles back to the store to have a reimbursementThere was no way to talk with the manager because the guys there just don't hesitate calling him, so he just stays untouchable on his officeFinally I received my money back and had to go to the competitionThank you Guitar Center for the bad experience!!!
I used to buy regularly at this storeNot anymore
I had placed an order for a piece of recording equipment listed on Guitar Center's used market place which, nearly one month later, I've yet to receiveFrom what little I've been told, it seems UPS had either lost the item, or delivered it to an incorrect address
Upon discovering that the package hadn't made it to my door, despite UPS tracking having listed it as "delivered," I called GC customer service, and it was explained to me by an agent that coordinating the claim process with UPS could take 7-daysweeks, conversations with customer service agents, store manager, and a UPS claims manager later, I am no closer to a resolution to the issue that I'd paid Guitar Center for an item that I never received
Most recently, I was told that the process can take an additional 30-days, and that the prospect of refunding my money or sending me a replacement before then wasn't within their power to authorize"Can I speak with someone empowered with such authority" I ask? Invariably, I'm bounced to some other manager or agent, none of whom seem able or interested in assisting me with providing details or a timeline as to how such an issue is resolved
My experiences with other music retailers contrast pretty starkly, hereEarlier in the year, I had ordered a synthesizer from Sweetwater, which arrived damagedWhile they coordinated the claim with the shipper, I was promptly shipped a replacement and keyboard stand, compliments of the salesperson
Even my bank has been more responsive than Guitar CenterI've contested the charge, and hours later, I was issued a credit for the cost of the undelivered item while they conduct their own investigation
My sense, after speaking with with a handful of managers and agents in their organization, is that Guitar Center Stores don't really have a protocol in place for managing items lost in transitIf they do, it's about as nontransparent and consumer un-friendly as one can imagine
I placed an order with guitarcenter.com on March 22nd, As of today (March 31st) I had not received the itemWhen I purchased the item I selected 3-day shippingAs every online company has done in the past, I expected the site to be shipped out in a day or twoI called customer service today and they told me the time hadn't even been shipped out yetThis means I will not receive my order in time for when I wanted to use it, so it's a complete wasteThis shows a complete lack of care for the company's commitment to customer service, and incompetence by the operations team to get product in and out
Placed larger order online, finally received all of the items orderI paid for new items and was sent a used demo model guitarGuitar Center customer contact center will not issue me an RMA and told me to contact OKC store that shipped the itemContacted OKC store and they said they would call me backI am not going to paid full price for a used scratched up guitar
On March 26, 2018, I ordered an amplifier Marshall MG Series MG412CF 4xGuitar Speaker Cabinet Carbon Fiber Slant on www.guitarcenter.com on order GCWThe advertising (still on) said it was going to be backordered on the first days of AprilI contacted Guitar Center on April because the item showed in stock (it still does), yet my order was still backorderedThey cancelled that order and opened GC13691823, saying that there was one in TexasE*** called me from the Texas store and said the amp they had was scruffed, but it was the only one, and tried to make it seem like I was paying a good price for itWhen I purchased the amp, it didn't state it was a scruffed, floor model oneIt said it was new (it still does, and I have the screenshots), but was going to be backorderedE*** said he was going to call headquarters so the order was placed again as backorderedMy order was not back as a backorder, so I contacted GC via chat again, and Natasha let me know that th
Man, what a heart breaking experienceI get an e-mail from Epiphone on Jan 8th about a Les Paul out of signed by Slash of "Guns N Roses" guitar and the very next day when the website and pre-orders are taken for this I am on the phone and paid in full with my credit card and assured I am going to get this beautiful and one of a kind guitarsSo for two weeks I'm jumping for joy and dreaming about getting thisOnly to get an e-mail on Jan 19th while I am at work by Product Specialist Mark Lund "Sorry for the news but we got slammed with orders on the Limited edition Epiphone Slash guitar You orderedUnfortunately we had to cancel your order because we sold out before your order completed processingWe regret that we cannot send you that guitar so as a one time only offer, we will give you $off an alternate guitar over $This is an agent only exclusive deal I am offering you" ....REALLY? So on January 9th when all my information and my credit card information and the $I was putting down for this....that wasn't a completed process? If I call this store ASAP on the very first day of pre-orders and I am assured after giving all my information to get one, I get an e-mail almost two weeks later that the order is cancelled to only be offered $off my next guitar of $500+ which is exactly the same deal all Guitar Center customers were offered from Christmas to New Years Day and be told it's an agent only exclusive deal? Is that suppose to make up for losing out on a out of guitars signed by Slash of "Guns N Roses"? Man, what a heart breaking experienceIt's like packing your bags and being allowed to board the plane and just when you are about to take off to paradise and see the person you love you are told to get off, sorry your money isn't good enough and here's a free pack of peanuts to eat on the way homeMan, what a heart breaking experience
I am writing in respect to a purchase I made of a Hofner Ignition Series Violin Electric Guitar on 1/28/I was excited for the purchase, and even more so that it got shipped the next day (1/29/2018)Fast forward to February 8, and many days of checking to see if the tracking information indicated any change, I decided to call Guitar Center customer service to see what was causing delayOn my first call, I was directed to check in with UPS, which they stated that while a label was created on their system, they had not scanned the receipt of any itemsI call Guitar Center's customer service again, tell them that UPS never received it, so they now direct me to the store where the guitar was shipped from - the Raleigh, NC Guitar CenterI spoke to a Guillermo, who showed interest and concern, and told me that he'd investigate the matter furtherWithin an hour he calls me back and gives me the bad news that he searched the store and could not find the guitarHe was extremely apolo
Purchased a WA90CE dreadnaught acoustic guitar from Guitar Center on 5/27/and didn't receive it until 7/12/On or around 11/1/the equipment was no longer playable and considered defective Guitar Center states they can no longer warranty their defective equipment and after contacting Washburn who states that this particular model is controlled through Guitar Center when it comes to returns, I as a customer has reached a never-ending loop when reaching out for support Guitar Center sold me the guitar and after giving them the benefit of the doubt will not help Their response is for me to go ask Washburn Washburn tells me no, there is an agreement between the two companies that Guitar Center handles these models I'm giving up and very dissatisfied with how both companies worked this out but more so on Guitar Center for not trying to work something out with me
I went to Guitar Center to repair an amplifierInitially they took my amp, said it was fixed a few days later (along with about $200), and I took it homeless than a minute into using my newly "fixed" amp, it was broken againI took it back, they charged me again, to fix it againSame problemI took it to another amp repair shop in the area and was informed that my amp was broken because of a problem that their amp tech was able to diagnose, and was told that guitar center actually took their products to this shop to be repairedBasically, the amp tech that works for GC isn't entrusted with the products that they sellThe amp tech at Uncle Albert's informed me that he has worked on numerous products for GC to sell, and that their amp tech is not entrusted with their own gearThey sold me a lie, and I'm now out almost $and with nothing to show for it
On October 1, I placed a item order through GuitarCenter.com to a total of $(before tax and shipping), while I was placing my order something went wrong involving some of the used items I planned to purchase and their availability, i.ethey weren't available I finished shopping around and placed my orderof the items that were in my original order weren't available, I was not made aware of their unavailability until after I placed my order The payment I made on October 1, never cleared, in fact, no record of it is on my paypal at all, but there is a request payment made from Guitar Center on October 10, (over a week later) for $with a note that said, "This is in regards to order - __________ (wouldn't let me include order #)Once paid please e-mail us the transaction ID so we can make sure it goes through." I never made the payment, cancelled the request, and never e-mailed Guitar Center the transaction ID Sometime later, to my surprise, the
The December of I purchased one of Guitar Centers in house brand guitars; a Laguna Ocean bass guitarWhen I purchased the guitar I noticed it needed a truss rod adjustment (An adjustment that allows for play-ability of a guitar)Two weeks after I adjusted the truss rod on the bass guitar I noticed it needed to be adusted againI adusted the guitar again and noticed it was fine afterwards, but for only a small period of time againAfter multiple times of this happening I emailed Laguna guitars about this issueThey never emailed me backI emailed them again several times and never received a replyI took the guitar to my local guitar center and was told there was nothing wrong with itI ignored the issue afterwards as I had several other things in my life going on that required my attention
As a semi-professional musician This bass guitar is my main instrumentUp to this point the issue was just a nuisanceI recently found out that this issue was alot bigger than I re
Oh ***- I came here to leave a review so other people don't make the same mistake as me, but look at thisEvery review is one star
These guys really are the worstThey're a jokePlease - just - don't
Fender Steve Harris Signature Precision Bass White Electric Guitar
I ordered the above used bass guitar from Guitar Center Online on December 12, Please see the attached receiptI paid a total of $for the instrumentI understand that it is your policy to ensure that the used equipment you sell is in good working condition
Once received the guitar and started playing it, I discovered that the tuning mechanism is not working properlyI brought the guitar into a Guitar Center in Raritan, NJ for assistance and was quoted $for "Tuning Machine Head Install and Restring." Please see the attached Repair Work Order
This is the second time I have purchased a used instrument from Guitar Center that needed repair or replacement from the get go, though I paid considerably more for this oneI am therefore demanding that Guitar Center repair this instrument at no charge to meI paid almost $for a high-end instrument and I expect it to fully function as designed-not
Guitarcenter does not have professional CSAI tried to explain the reason for my returning the product, they were reluctant to take it back in the first place then tried to threaten me saying I would have to pay the shipping for the return as they had to pay it from their pocketI felt I did a big mistake by getting my drumset from them, when the same deal was available from AmazonIt was a total waste of my time and energy
I would not go back to this vendor
Truly, Guitarcenter: Thank you for showing me how standardized responses were writtenYou taught me a lot of things
On December 9th, I ordered a digital piano online with guitar center The piano was damaged on the way It had to be discarded UPS took responsibility, and quickly email me, stating within business days, they should pay for the damages directly to guitar center
I requested guitar center to have my money back or to resend a digital piano They advise me to wait until they fully investigate the incident with UPS I have called several times, and they keep requesting me to wait I have placed a complaint online with customer service, in which up to this date, I have not get a response back I told them, The credit card payment is due on the 18th of january, so they suggested I should make the first payment, and eventually they would refund the balance due
I requested to speak with manager, but refusing saying I would get a phone call
Last time I spoke over the phone with customer service on friday, january 6th, I requested corporate phone number, but they said
Dear Revdex.com,
I would like to share a negative experience about Guitar Center and the business that was done between usI ordered a used FA135CE acoustic electric guitar online about a month agoI made sure to call the store that had the guitar to insure it was still in stockThe order was processed and everythingWithin the next couple of days I received an email stating that my order has been canceled with no reason as to whyI called customer service that day to find out why my order was canceledFinally after waiting almost an hour (average wait time was MINUTES) the customer service representative said he was unable to find out and instructed me to call the store that the guitar was located atAfter I called the store, I talked to the manager and thought everything was all figured outHe said "we will find you the same guitar at the same price even if it has to be a new one"The manager said he would call back in the next day or twoI waited a week until I called back and asked to talk to the managerThe store put me on hold for about minutes until they said that the manager was not in and that they will leave a message for meEven after I left the message to be relayed to the manager, I received no callI ended up calling customer service again to see if they could do anything about itThey said they would contact the store manager and have him call me about the situationI yet again never received a call and almost a month has gone by and I still do not know why my order was cancelledThe idea to brush such a situation of their shoulders and leave a customer in the dark is, in my opinion, bad businessI thought a story, such as this one, should not be left untold and that the Revdex.com was the best in dealing with situations such as this one The order confirmation number is :GCW
Regards,
Angel Lopez
Very poor customer service Bought a Marshall Mg amp used online with a extend warrantyTook it in to have it repaired They did the service ticket wrong and tried to charge me End up returning it and decided to give them another chance and bought a Randall RT120RH didn’t have quite enough for the extended warranty so had day to add it Went in to the Murrieta store to add it paid cash The did something wrong and end up putting a charge on my atm that was connected to my online account and had a charge pending Called them and told them about it they said they would take it off the over charge I received a email days later saying the warranty was refunded So I went down to the store in Murrieta and told them what happened and they basically called me a thiefThey still haven’t returned my money to my account yet and they still act like they can’t figure out what happened or who screwed up They never offered an apology for the screw up or to make it right Stay away from this store
I placed an order with guitarcenter.com on March 22nd, As of today (March 31st) I had not received the itemWhen I purchased the item I selected 3-day shippingAs every online company has done in the past, I expected the site to be shipped out in a day or twoI called customer service today and they told me the time hadn't even been shipped out yetThis means I will not receive my order in time for when I wanted to use it, so it's a complete wasteThis shows a complete lack of care for the company's commitment to customer service, and incompetence by the operations team to get product in and out
Ordered a guitar for christmas giftcalled days bChristmas and told there was an unexplained "hold" on my credit card Order was cancelled and new order put in w/ expedited shipping to arrive for C-masDidn't arrive, called next day and told it didn't ship, put on hold while csa fixed problem Told only left but I got one and would ship immediatelyNever shipped , called back and told once again they would ship immediately About a week after each call I received email stating temporarily out of stock and would ship as soon as they came in Now over months after ordering I receive a terse email simply stating the order has been cancelled I had used a 20% discount coupon for ten and suspect that they didn't want to honor the price I never received any correspondent offering another comparable guitar or other way to make up for such highhanded treatment
Here is a copy of the email I sent to them I don't expect any relevant response from them, so I am filing this