I went to Kendall Store at Miami to buy a mixing consoleI already knew what brand and model wanted so I just looked if they have it in stock as I saw it in the websiteI found one on its box on a shelf, but the box did not look that newI asked the sales person to check if they had another in stock but was the only one
I told the sales person that I was afraid that one could be a used or returned and I would not want to go back to the store to return itThe guy told me he was sure it was brand new, unopened
When I got home to check the mixer, box was already opened, the bag inside was opened and the mixer was defectiveI had to travel miles back to the store to have a reimbursementThere was no way to talk with the manager because the guys there just don't hesitate calling him, so he just stays untouchable on his officeFinally I received my money back and had to go to the competitionThank you Guitar Center for the bad experience!!!
I used to buy regularly at this storeNot anymore
I purchased an Auto Tune Live software download through Guitar Center, not realizing that an additional purchase of an iLok USB key would be required to utilize the software Had I known that I would need to order (and wait for) a separate USB stick, I would have just ordered the actual software package and waited for that to ship This defeats the purpose of being able to DOWNLOAD the software Both the download and the hard copy of the software are advertised at on Guitar Center's website, making it appear as though the customer has a choice of waiting for a hard copy of the software or being able to instantly download it There's no upfront mentioning of an additional $purchase being required for the Downloaded software to work If you scroll down to the specifications section, admittedly it does state that the USB stick is needed; however, if you are not familiar with utilizing iLok (and in my case have purchased other software downloads from Guitar Center that do
I ordered items on orders and they cancelled both ordersWhat a waste of time and effortMeanwhile I missed similar deals from reputable retailersOrder #: GCWOrder #: GCWEvery time I deal with GC I wish I had not
I opened a "Gear Card" credit card through Guitar Center in Grand Rapids, Miwhen I needed to purchase items for school but didn't have financial aidAt the time the salesman said I would receive months interest freeI assumed this was on all purchasesMy first purchase and multiple purchases after that, were returned because the salesmen at the store (which any time I have been in there have only seen one woman working) would sell me the wrong item or be dishonest about anotherI returned almost everything except for a Ibanez Acoustic/Electric guitar that I purchased during a storewide sale $originally and carrying case $According to my credit card statement I have items still under the promotional period of no interestI was under the impression I had no interest on ALL purchases so I had been buying stuff for schoolSo you can imagine when I went to pay my bill I owed $700, $more than the month prior! The salesmen were NOT upfront about the interest on
I ordered an item on their online site just to be told three days later that it was not available and after getting in contact with their customer service hotline and in direct contact with the store is was being purchased from they did not want to honor the price that I originally purchased the item for
Honestly, guitar center has tones of positive site factor, except this one
And this one, it the honesty of the business
I ordered a back-order item online during the end of September
During the time, there were other dealer offered a better deal on the same item
(considering, the total is about $difference and will received item in person on time)
After the few consideration, we decide purchased from Guitar Center due to the payment solution reason
When I ordered the item, the website indicated it will "available" at Oct 12th,
Considering I'll need it by (Oct 19th, 2016), it will fit the our need on time
On October 5th, I found same item noted "In Stock" online
Therefore, I took advantage to contact their customer services to check my order status
The customer services tried to explain it might caused by system error, and told me that my item will ship out ON-TIME
I told them, as long as it can shipped out ON-TIME, it'll be fine with me
M*** *** from Guitar Center online emailed me a coupon for 20% off a total purchase of $or moreThe email was asking me to "come back" and shop with them because it had been a while since I made a purchase with themI found an item I wanted to purchase, but noted that another site had the same item for $lessI chatted online with Emily Higinbotham and she said they could match the price of $as well as discount it further to make that price include tax since the other site did not collect sales taxWhile chatting with her, I lost internet for several daysShe sent me an email with her contact information and a reference code to give any associate if she was not availableOnce I had internet, I called but she was not available, so I spoke with another associate and gave him the reference codeOnce he had the item set up in cart, I explained that I was sent a coupon for 20% off my purchase of $or more if I would come back and make a purchase with themHe said he co
Recently on March 1, 2018, I purchased the Arturia Keylab midi controller (black edition) with Guitar Center in Hallandale Beach, FlOn the following of March 6, 2018, that same midicontroller was returned and reordered the same day, because all keys were damagedWhen my packaged arrived to the store I thoroughly checked out the product to make sure all the keys were working properlyHowever, I’ve always suspected this boxed had already been open and taped back upWhen I actually arrived home that’s when I actually discovered the usb cord was missing from the box and returned to the store where the store manager provided me with a usb cordSince that time it was basically discovered that I had to configure the midi-controller to my liking and tech-support was only done by emailThis was a huge problem for meHow could a company such as Arturia falsely advertises a product that doesn’t work right to the consumers needs, and then to only have tech support by email which not
Purchased online a Limited Edition Fender electric guitar, arrived without the original box from Fender, with no instruction/manual and just poorly wrapped in bubble paper, Call Guitar center to get a Manual and the person that answer it seems as it was falling sleep, and just told me to google and print one my self
VERY POOR CUSTOMER SERVICE
I placed an order online from Guitar Center for a Guitar that says that it is "In Stock & Ready to Ship" and would receive in 3-business daysIt also says that it will ship the same dayI ordered items, of which I received within a few daysThe third (and most important) did not shipAfter a few days I checked my order status and it says that the Guitar is backorderedI did not get any notification of thisThe website still says that the item is in stock & ready to shipI reached out to customer service at the time and they were going to check to see if any stores had any new in stock.(She told me to call back in hours when their Roseville, CA store was open and then they'd check)The man I spoke with when I called back was very rude and did not want to call the CA store for me and said he'd give me their number to call myselfHe eventually called (after also being very negative and telling me that I may not ever get my item, it may be discontinued and maybe I
http://www.musiciansfriend.com/guitars/gibson-les-paul-special-pro-ex-electric-g...⇄ />
Purchased this item in-store on clearance Item indicated hard case, but store would only sell with gig bag that does not fit the guitar very well A return of the guitar is possible but I'd rather not since it is clearance and was the only one in-store Just want the case that came with the guitar
I ordered a product from Guitar Center on 2/12, on top of it taking for ever and a day for them to ship the product, I received the product missing partsAfter spending weeks trying to get in contact with them, they finally responded and agreed to ship the missing partsNow days after I placed the order, I received the missing partsBut wait, theres moreThe parts I received were for the wrong item, so once again I am back to missing key parts for my guitarGuitar Center is without a doubt the worst company I have ever dealt with
When purchasing a AGK CCondensor microphone (NEW condition) from guitar center the sales rep brought the product to the counter and the security seal was broken (torn off with paper and sticker residue from the security seal still on the case) in addition there was obvious damage to the back of the case ( dents and scrape) as well as the feet of the case had scuffed on them After the sales rep had ensured it was a new product the I pointed out the damage to the case and noted to the sales rep the security seal had been broken At this point the sales rep backed pedaled and said he could not say whether or not the product was condition was new, used, or returnedHe stated it could be the floor model yet, the floor model was still physically in a display case just feet from us I filed a complaint with corporate and did not receive a follow up call after they stated I would receive a call from them I did not receive call till I place a follow up call to the corporate The store manager called me back and in our conversation stated that this piece of equipment was "probably a floor model" when I stated the floor model was still in the case the stated that it was "probably a return" and said he could look it up to see if it was a return or not, but was reluctant in doing so He stated there can be a 10% discount for returned merchandise at this point and was sorry it was not offered to me The manager was NOT transparent on the condition of the product even at this point
I purchased an item from their online service for Christmas and I was informed that it was "back ordered after I had already paidas the back order date approached they then informed me that it was going to be even longer so I told them to cancel the order On January 18th I received an email informing me that they canceled my order and it would to business days before I would receive my refund EMAIL SAID: "Hello Peter, the order had been cancelled, if you have any further questions or require further assistance"It is now February and I have not received a refund or a reply to my emails
Please help me
I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S*** stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
I financed my Suzuki digital grand piano through Guitar Center Synchrony Bank.The piano came damagedPiano weighted lbsTook movers to assembleI had to get my movers to take an extra hour to go to Home Depot to get the correct size screws(SCREWS THAT CAME WITH THE PIANO WERE WAY TOO SHORT)The screws an additional $x SIZE M16-60, special screws for the weight of the piano.Time I paid for movers to stay an extra hour is another $100.This piano is extremely heavyThe amount agreed after all this by GC staff: RAYONA C***, dated 1-15-is $2141.49, per an email which I've submitted to the bank also attached to this complaintShe had accidentally refunded me the wrong amount from the original priceMs C*** adjusted my bill to $I received my Synchrony Bank statement and it says $2469! Wrong! I wrote Ms C*** and she has not responded, so I am filing a complaint through the Revdex.comHow many other pianos had defective screws (another issue is wh
Last week, we buy a new Guitar in Hallandale Fl Store,we receive good customer service,Thanks Alexandro Moreno; for Help us, and your special attention
After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email:
"Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them"
I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back
They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it
They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing!
Guitar center is fraudulent, they do advertising and they don't care about customers
If there was an option for stars I would give them a I bought a guitar online and days later they emailed me and said it was sold outIt should not be up for sale if it was already soldAnd it should not take days to notify meI called and was told I would receive a refund within business daysIt's been and still no refundday after that I still seen it online up for sale and called the manager of the store it was supposed to be at and told himThe next morning it was still available online even though they had been told twice by me of the situationThey continue to leave items online as up for sale even when they know they are not availableAnd when you call about the issue they either claim ignorance or just tell you what ever you want to hear to get you of the phoneThis was a Christmas present for my son and now I can't get him anything because I haven't received the refund like I was promised and I need that money to get him something else
I have order two used bases from guitar center, the first one had the wrong tuners on it and could not be replaced with the right onesThe second one I bought has to be refrettedDoes anyone check these instruments before they're resold? I will never buy used online again
I went to Kendall Store at Miami to buy a mixing consoleI already knew what brand and model wanted so I just looked if they have it in stock as I saw it in the websiteI found one on its box on a shelf, but the box did not look that newI asked the sales person to check if they had another in stock but was the only one
I told the sales person that I was afraid that one could be a used or returned and I would not want to go back to the store to return itThe guy told me he was sure it was brand new, unopened
When I got home to check the mixer, box was already opened, the bag inside was opened and the mixer was defectiveI had to travel miles back to the store to have a reimbursementThere was no way to talk with the manager because the guys there just don't hesitate calling him, so he just stays untouchable on his officeFinally I received my money back and had to go to the competitionThank you Guitar Center for the bad experience!!!
I used to buy regularly at this storeNot anymore
I purchased an Auto Tune Live software download through Guitar Center, not realizing that an additional purchase of an iLok USB key would be required to utilize the software Had I known that I would need to order (and wait for) a separate USB stick, I would have just ordered the actual software package and waited for that to ship This defeats the purpose of being able to DOWNLOAD the software Both the download and the hard copy of the software are advertised at on Guitar Center's website, making it appear as though the customer has a choice of waiting for a hard copy of the software or being able to instantly download it There's no upfront mentioning of an additional $purchase being required for the Downloaded software to work If you scroll down to the specifications section, admittedly it does state that the USB stick is needed; however, if you are not familiar with utilizing iLok (and in my case have purchased other software downloads from Guitar Center that do
I ordered items on orders and they cancelled both ordersWhat a waste of time and effortMeanwhile I missed similar deals from reputable retailersOrder #: GCWOrder #: GCWEvery time I deal with GC I wish I had not
I opened a "Gear Card" credit card through Guitar Center in Grand Rapids, Miwhen I needed to purchase items for school but didn't have financial aidAt the time the salesman said I would receive months interest freeI assumed this was on all purchasesMy first purchase and multiple purchases after that, were returned because the salesmen at the store (which any time I have been in there have only seen one woman working) would sell me the wrong item or be dishonest about anotherI returned almost everything except for a Ibanez Acoustic/Electric guitar that I purchased during a storewide sale $originally and carrying case $According to my credit card statement I have items still under the promotional period of no interestI was under the impression I had no interest on ALL purchases so I had been buying stuff for schoolSo you can imagine when I went to pay my bill I owed $700, $more than the month prior! The salesmen were NOT upfront about the interest on
I ordered an item on their online site just to be told three days later that it was not available and after getting in contact with their customer service hotline and in direct contact with the store is was being purchased from they did not want to honor the price that I originally purchased the item for
Honestly, guitar center has tones of positive site factor, except this one
And this one, it the honesty of the business
I ordered a back-order item online during the end of September
During the time, there were other dealer offered a better deal on the same item
(considering, the total is about $difference and will received item in person on time)
After the few consideration, we decide purchased from Guitar Center due to the payment solution reason
When I ordered the item, the website indicated it will "available" at Oct 12th,
Considering I'll need it by (Oct 19th, 2016), it will fit the our need on time
On October 5th, I found same item noted "In Stock" online
Therefore, I took advantage to contact their customer services to check my order status
The customer services tried to explain it might caused by system error, and told me that my item will ship out ON-TIME
I told them, as long as it can shipped out ON-TIME, it'll be fine with me
M*** *** from Guitar Center online emailed me a coupon for 20% off a total purchase of $or moreThe email was asking me to "come back" and shop with them because it had been a while since I made a purchase with themI found an item I wanted to purchase, but noted that another site had the same item for $lessI chatted online with Emily Higinbotham and she said they could match the price of $as well as discount it further to make that price include tax since the other site did not collect sales taxWhile chatting with her, I lost internet for several daysShe sent me an email with her contact information and a reference code to give any associate if she was not availableOnce I had internet, I called but she was not available, so I spoke with another associate and gave him the reference codeOnce he had the item set up in cart, I explained that I was sent a coupon for 20% off my purchase of $or more if I would come back and make a purchase with themHe said he co
Recently on March 1, 2018, I purchased the Arturia Keylab midi controller (black edition) with Guitar Center in Hallandale Beach, FlOn the following of March 6, 2018, that same midicontroller was returned and reordered the same day, because all keys were damagedWhen my packaged arrived to the store I thoroughly checked out the product to make sure all the keys were working properlyHowever, I’ve always suspected this boxed had already been open and taped back upWhen I actually arrived home that’s when I actually discovered the usb cord was missing from the box and returned to the store where the store manager provided me with a usb cordSince that time it was basically discovered that I had to configure the midi-controller to my liking and tech-support was only done by emailThis was a huge problem for meHow could a company such as Arturia falsely advertises a product that doesn’t work right to the consumers needs, and then to only have tech support by email which not
Purchased online a Limited Edition Fender electric guitar, arrived without the original box from Fender, with no instruction/manual and just poorly wrapped in bubble paper, Call Guitar center to get a Manual and the person that answer it seems as it was falling sleep, and just told me to google and print one my self
VERY POOR CUSTOMER SERVICE
I placed an order online from Guitar Center for a Guitar that says that it is "In Stock & Ready to Ship" and would receive in 3-business daysIt also says that it will ship the same dayI ordered items, of which I received within a few daysThe third (and most important) did not shipAfter a few days I checked my order status and it says that the Guitar is backorderedI did not get any notification of thisThe website still says that the item is in stock & ready to shipI reached out to customer service at the time and they were going to check to see if any stores had any new in stock.(She told me to call back in hours when their Roseville, CA store was open and then they'd check)The man I spoke with when I called back was very rude and did not want to call the CA store for me and said he'd give me their number to call myselfHe eventually called (after also being very negative and telling me that I may not ever get my item, it may be discontinued and maybe I
http://www.musiciansfriend.com/guitars/gibson-les-paul-special-pro-ex-electric-g...⇄ /> Purchased this item in-store on clearance Item indicated hard case, but store would only sell with gig bag that does not fit the guitar very well A return of the guitar is possible but I'd rather not since it is clearance and was the only one in-store Just want the case that came with the guitar
I ordered a product from Guitar Center on 2/12, on top of it taking for ever and a day for them to ship the product, I received the product missing partsAfter spending weeks trying to get in contact with them, they finally responded and agreed to ship the missing partsNow days after I placed the order, I received the missing partsBut wait, theres moreThe parts I received were for the wrong item, so once again I am back to missing key parts for my guitarGuitar Center is without a doubt the worst company I have ever dealt with
When purchasing a AGK CCondensor microphone (NEW condition) from guitar center the sales rep brought the product to the counter and the security seal was broken (torn off with paper and sticker residue from the security seal still on the case) in addition there was obvious damage to the back of the case ( dents and scrape) as well as the feet of the case had scuffed on them After the sales rep had ensured it was a new product the I pointed out the damage to the case and noted to the sales rep the security seal had been broken At this point the sales rep backed pedaled and said he could not say whether or not the product was condition was new, used, or returnedHe stated it could be the floor model yet, the floor model was still physically in a display case just feet from us I filed a complaint with corporate and did not receive a follow up call after they stated I would receive a call from them I did not receive call till I place a follow up call to the corporate The store manager called me back and in our conversation stated that this piece of equipment was "probably a floor model" when I stated the floor model was still in the case the stated that it was "probably a return" and said he could look it up to see if it was a return or not, but was reluctant in doing so He stated there can be a 10% discount for returned merchandise at this point and was sorry it was not offered to me The manager was NOT transparent on the condition of the product even at this point
I purchased an item from their online service for Christmas and I was informed that it was "back ordered after I had already paidas the back order date approached they then informed me that it was going to be even longer so I told them to cancel the order On January 18th I received an email informing me that they canceled my order and it would to business days before I would receive my refund EMAIL SAID: "Hello Peter, the order had been cancelled, if you have any further questions or require further assistance"It is now February and I have not received a refund or a reply to my emails
Please help me
I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S*** stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
I financed my Suzuki digital grand piano through Guitar Center Synchrony Bank.The piano came damagedPiano weighted lbsTook movers to assembleI had to get my movers to take an extra hour to go to Home Depot to get the correct size screws(SCREWS THAT CAME WITH THE PIANO WERE WAY TOO SHORT)The screws an additional $x SIZE M16-60, special screws for the weight of the piano.Time I paid for movers to stay an extra hour is another $100.This piano is extremely heavyThe amount agreed after all this by GC staff: RAYONA C***, dated 1-15-is $2141.49, per an email which I've submitted to the bank also attached to this complaintShe had accidentally refunded me the wrong amount from the original priceMs C*** adjusted my bill to $I received my Synchrony Bank statement and it says $2469! Wrong! I wrote Ms C*** and she has not responded, so I am filing a complaint through the Revdex.comHow many other pianos had defective screws (another issue is wh
Last week, we buy a new Guitar in Hallandale Fl Store,we receive good customer service,Thanks Alexandro Moreno; for Help us, and your special attention
After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email:
"Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them"
I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back
They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it
They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing!
Guitar center is fraudulent, they do advertising and they don't care about customers
If there was an option for stars I would give them a I bought a guitar online and days later they emailed me and said it was sold outIt should not be up for sale if it was already soldAnd it should not take days to notify meI called and was told I would receive a refund within business daysIt's been and still no refundday after that I still seen it online up for sale and called the manager of the store it was supposed to be at and told himThe next morning it was still available online even though they had been told twice by me of the situationThey continue to leave items online as up for sale even when they know they are not availableAnd when you call about the issue they either claim ignorance or just tell you what ever you want to hear to get you of the phoneThis was a Christmas present for my son and now I can't get him anything because I haven't received the refund like I was promised and I need that money to get him something else
I have order two used bases from guitar center, the first one had the wrong tuners on it and could not be replaced with the right onesThe second one I bought has to be refrettedDoes anyone check these instruments before they're resold? I will never buy used online again