I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S*** stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email:
"Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them"
I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back
They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it
They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing!
Guitar center is fraudulent, they do advertising and they don't care about customers
When purchasing a AGK CCondensor microphone (NEW condition) from guitar center the sales rep brought the product to the counter and the security seal was broken (torn off with paper and sticker residue from the security seal still on the case) in addition there was obvious damage to the back of the case ( dents and scrape) as well as the feet of the case had scuffed on them After the sales rep had ensured it was a new product the I pointed out the damage to the case and noted to the sales rep the security seal had been broken At this point the sales rep backed pedaled and said he could not say whether or not the product was condition was new, used, or returnedHe stated it could be the floor model yet, the floor model was still physically in a display case just feet from us I filed a complaint with corporate and did not receive a follow up call after they stated I would receive a call from them I did not receive call till I place a follow up call to the corporate The store manager called me back and in our conversation stated that this piece of equipment was "probably a floor model" when I stated the floor model was still in the case the stated that it was "probably a return" and said he could look it up to see if it was a return or not, but was reluctant in doing so He stated there can be a 10% discount for returned merchandise at this point and was sorry it was not offered to me The manager was NOT transparent on the condition of the product even at this point
Guitar Center is advertising a price for a product on several websites on the internet which they refuse to honorThe product is "CAD Premium 7-Piece Drum Microphone Kit", for which I have seen ads in many websites, for $However, when I click on the ad I'm taken to the website and the product price is is $
I have contacted their customer support and they refuse to honor the falsely advertised priceEven after I alerted them of they issue they have seemingly ignored the problem and the ad continues to runI have many screenshots of the add that I have taken whenever I see the addI can provide those if necessary as well as correspondence where they admit the incorrect price but refuse to honor it
I purchased an item from their online service for Christmas and I was informed that it was "back ordered after I had already paidas the back order date approached they then informed me that it was going to be even longer so I told them to cancel the order On January 18th I received an email informing me that they canceled my order and it would to business days before I would receive my refund EMAIL SAID: "Hello Peter, the order had been cancelled, if you have any further questions or require further assistance"It is now February and I have not received a refund or a reply to my emails
Please help me
My son purchased a guitar amplifier online through Guitar CenterThe amplifier was listed as being in great conditionHe paid approx $for the product which included a warranty through ProCoverageThis amplifier was purchased 06/07/This amplifier broke on 09/01/2016, less than days after purchase ProCoverage was contacted and we were directed to take it for repair to Preston Electronics 816-660-The repair shop had the amp for weeks, then called us to report tubes needed to be replaced He said tubes are not covered and we needed to pay an additional $for the amp to be fixedWhen guitar Center was contacted we were told it was a Procoverage issue ProCoverage says it it a Guitar Center issueThe amplifier was not represented correctly by Guitar Center at the time of sale, obviously it was not in "great condition." The warranty we purchased should have covered the entire cost of repair
I order a Casio Keyboard Orange and a Yamaha PKBBKeyboard Bench which came as a set for my grandson for Christmas online The advertisement states order today receive by Christmas So, I ordered the items and the next day I get an email saying that product is out of stock I get an Email today saying that the item is still out of stock and it does not have an ETA as to when I would be receiving the items I would like a refund or items that are compatible so that my grandson can receive his Christmas gift(see below)
Hello Tina,
Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them
Order Date was on December 19th
And I received the message today December 30th that (see below)
Some of the items you ordered are out of stock
Your Account | GuitarCenter.com
Backorder Notice
Hello Tina,
Thank you for your
In May I ordered several items using their gift card bucks they sent me as a reward for purchases madeThe order was slightly over the amount of the card so my credit card was used to make up the differenceitems went on back order and have been cancelled by Guitar Center with no explanationI called them to find out what happened and they had no reasonI asked if I was to be given a credit or if my card would still be chargedThey said the charge would drop off which it hasn't and they don't give credit for the gift cardI have filed with my credit card company for fraud and am waiting to hear back from themApparently from what I see online this isn't the only time they have done something like this to someoneEven if my credit card is refunded I still am out the rewards I earned and they refuse to honor it
I have a complaint about a transaction via phone with Guitar Center Marietta, GaI attempted a purchase via phone with M*** and something occurred where I had to purchase online insteadI called the store back within mins to ask about the productI was told by many different things by different workers at Guitar Center this morning regarding the same productThe first guy I spoke with said that it was placed on layawayThen someone else said it was available and that they had it in hand w/o it being on any other purchase orderI even called the website guitar center dot com & spoke w/A***He mentioned he was not able to see the product online eitherHe called to and spoke with W*** and C***I ended up speaking with Dillon about the matter as he is the manager on duty at the timeHe said he would get back to me by end of dayPlease see link for audio of conversations -- https://youtu.be/Z6vMx6eQxxw The guy M*** is the one whom, I believe, after not receiving
Very poor customer service Bought a Marshall Mg amp used online with a extend warrantyTook it in to have it repaired They did the service ticket wrong and tried to charge me End up returning it and decided to give them another chance and bought a Randall RT120RH didn’t have quite enough for the extended warranty so had day to add it Went in to the Murrieta store to add it paid cash The did something wrong and end up putting a charge on my atm that was connected to my online account and had a charge pending Called them and told them about it they said they would take it off the over charge I received a email days later saying the warranty was refunded So I went down to the store in Murrieta and told them what happened and they basically called me a thiefThey still haven’t returned my money to my account yet and they still act like they can’t figure out what happened or who screwed up They never offered an apology for the screw up or to make it right Stay away from this store
I've been a customer of Guitar Center, Raleigh for yearsOver that period I've seen a rapid decline in both the quality of products and knowledge of the sales people My most recent fiasco was when the store tried to sell me a $amp as "new" that clearly wasn't I spoke with both managers of the store and they were useless! I will never by so much as a guitar pick at the store again! It's time for Guitar Center management to see that their ship is sinking and nobody onboard cares to do anything about it Chalk me up to a lost customer who influences students and other musicians of where to go to buy audio and instrument gear
I'm out!
Guitar center order
Order#GC1***
I have waited over a month for my order now! I knew it was back ordered when I placed the order, but was told it would be in by weeks and since it was back ordered it would be sent day express shippedWell weeks went by and I sent emails corresponding about status: at first it was it will be in stock soon then it was that it was in stock and my status was in process and then it was that it showed released and should be sent anywayI have been watching the website and it has shown in stock and ready to ship on my model for over a week nowI called customer service and spoke with different reps that agreed it should have been shipped already! Meanwhile I missed out on some opportunities for a gig last Friday due to the equipment still not showing up? Last I spoke with different twos in the phone was Friday afternoon about 1:30pm and again at 4:55pmThe last assured me that he saw the problem which he didn't explain what it was but
I had issues with the mixer so I returned it back to guitar centerHowever the money for the warranty coverage wasn’t given back to meI then called Asurion and they told me that guitar center was supposed to return the warranty money but now guitar center is saying otherwiseThey keep going back and fourth
On July 17, I bought a brand new Peavey 6505+ combo tube guitar amplifier from Guitar Center Seven Corners, VASince July, the amp has completely stopped working twice with significant malfunctions requiring service shop repairsThis is extremely abfor an amplifier that is less than 4-months old for it to stop working due to malfunctions (fuses and power tubes malfunctioned the first time; the second malfunction hasn't been diagnosed yet by a qualified repair facility but the amp stopped working suddenly and I smelled smoke so I unplugged it immediately)I contacted the Guitar Center Seven Corners store explaining the problemThey agreed that this is highly unusual and not the way the amplifier should be functioningI asked for them to swap my lemon out for a new amplifier or to provide me with a refundThey said no to both of these options and said I was stuck with my lemon ampI know consumers are protected against lemon vehiclesI am hopeful that I will be
I have attempted to purchase a pair of Alto TS110a powered speakersWhen they arrived, one was defective as the cooling fan was not working Returned it to the Concord, CA store and received a credit refund Then re-ordered the same one, when that one arrived, it was defective alsoAgain I returned it to the Concord storeNow both those same speakers were available online for saleI went back to inspect the 2nd one, and it was the same one I returnedIt seems that Guitar Center has no protocol to inspect and verify all incoming productsTo allow defective products to circulate is breach of customer confidence In view of this "inconvenience", I requested Guitar Center to trade straight across my Acoustic BMKII for their BN115, which they refused without money buy out...again, this is while inconveniencing customer and selling defective products......please look into this as I am not one customer affected.....thank you
This complaint extends beyond customer service issues to Guitar Center's (GC)Advertising, Delivery, Guarantee/Warranty, & Refund/Exchange PracticesOn 10/12/my husband & I purchased a PA Package deal online at www.guitarcenter.comPackage included mixer, subwoofer, PA, speaker, cables, mics- totaled 1299.99,$with taxGC was selling the package so we assumed components would be compatible with one anotherpick up scheduled at GC#496,*** *** *** Katy,TX which we experienced delivery issues atClerk brought one piece outWe then had to explain it was packageClerk brought another & was done we explained had more piecesThis was ongoing process until a superior came to assist for us to get all pieces of the package purchased or we would not haveAfter 1-months using package speaker sounded odd in our studioWe realized wattage of components does not support other componentsOver time & use equipment will ruin, we contacted GC Customer
On 8/I purchased a "Blue Yeti Microphone" from GuitarCenter.com, order # GCW
On 8/I received an email from Leander Tipsey from Guitar Center - West L.Atelling me that the only item they had available to fulfill was an open box / display item from the store and asking me to confirm the purchase
We had a few exchanges back and forth via email, where I stated that when purchasing the item online I was never informed of the condition of the item, neither online nor via emailI also stated that I had purchased a brand new item online and wouldn't be willing to get the open box / display item
My order was then cancelled
I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S*** stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
I recently bought my husband a guitar for his birthday He decided to return it, and instead of the company refunding my card, they kept the money as "Credit on Account." They continually told my husband they were "crediting the account" not explaining that this did NOT mean they were giving me the money back--which is what it sounded like, but rather holding it in case I decided to make another purchase I called customer service a week later, in which case the rep, Aaron, told me he would be refunding the money back onto my card and it would take to business days I waitedAt day 6, I called back and the next rep saw no refund being made and no notes on the account regarding my call I am now at two weeks out from the return and have not received my money back When I asked if they would cover the interest that I have been incurring on my credit card while they retained my $dollars, they simply skirted the question and said I would have my money back shortly Still waitingStill incurring interestGuitar Center still has my money Horrible customer serviceHorrible accountabilityAnd horrible business practices
I was going to purchase a sound equipment which was advertised for $NumarkMixdeck ExpressI was getting ready to pay and an employee was unable to ring up the itemHe proceeded to call the store managerThe store manager came and he was unable to ring up the itemHe printed a receipt and put the item on hold and told me to return nextThe manager said he was going to do inventory and when I return he was going to give me the equipment for the advertised priced of $When I returned the following week the manager wasn't thereThe supervisor called the manager over the phone and he said that the best he could do is sell me the equipment at a 20% discount of the regular price of $not the advertised price of $or he was able to sell me a used product for $249.99, when the original sell item was brand new
I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S*** stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email:
"Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them"
I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back
They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it
They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing!
Guitar center is fraudulent, they do advertising and they don't care about customers
When purchasing a AGK CCondensor microphone (NEW condition) from guitar center the sales rep brought the product to the counter and the security seal was broken (torn off with paper and sticker residue from the security seal still on the case) in addition there was obvious damage to the back of the case ( dents and scrape) as well as the feet of the case had scuffed on them After the sales rep had ensured it was a new product the I pointed out the damage to the case and noted to the sales rep the security seal had been broken At this point the sales rep backed pedaled and said he could not say whether or not the product was condition was new, used, or returnedHe stated it could be the floor model yet, the floor model was still physically in a display case just feet from us I filed a complaint with corporate and did not receive a follow up call after they stated I would receive a call from them I did not receive call till I place a follow up call to the corporate The store manager called me back and in our conversation stated that this piece of equipment was "probably a floor model" when I stated the floor model was still in the case the stated that it was "probably a return" and said he could look it up to see if it was a return or not, but was reluctant in doing so He stated there can be a 10% discount for returned merchandise at this point and was sorry it was not offered to me The manager was NOT transparent on the condition of the product even at this point
Guitar Center is advertising a price for a product on several websites on the internet which they refuse to honorThe product is "CAD Premium 7-Piece Drum Microphone Kit", for which I have seen ads in many websites, for $However, when I click on the ad I'm taken to the website and the product price is is $
I have contacted their customer support and they refuse to honor the falsely advertised priceEven after I alerted them of they issue they have seemingly ignored the problem and the ad continues to runI have many screenshots of the add that I have taken whenever I see the addI can provide those if necessary as well as correspondence where they admit the incorrect price but refuse to honor it
I purchased an item from their online service for Christmas and I was informed that it was "back ordered after I had already paidas the back order date approached they then informed me that it was going to be even longer so I told them to cancel the order On January 18th I received an email informing me that they canceled my order and it would to business days before I would receive my refund EMAIL SAID: "Hello Peter, the order had been cancelled, if you have any further questions or require further assistance"It is now February and I have not received a refund or a reply to my emails
Please help me
My son purchased a guitar amplifier online through Guitar CenterThe amplifier was listed as being in great conditionHe paid approx $for the product which included a warranty through ProCoverageThis amplifier was purchased 06/07/This amplifier broke on 09/01/2016, less than days after purchase ProCoverage was contacted and we were directed to take it for repair to Preston Electronics 816-660-The repair shop had the amp for weeks, then called us to report tubes needed to be replaced He said tubes are not covered and we needed to pay an additional $for the amp to be fixedWhen guitar Center was contacted we were told it was a Procoverage issue ProCoverage says it it a Guitar Center issueThe amplifier was not represented correctly by Guitar Center at the time of sale, obviously it was not in "great condition." The warranty we purchased should have covered the entire cost of repair
I order a Casio Keyboard Orange and a Yamaha PKBBKeyboard Bench which came as a set for my grandson for Christmas online The advertisement states order today receive by Christmas So, I ordered the items and the next day I get an email saying that product is out of stock I get an Email today saying that the item is still out of stock and it does not have an ETA as to when I would be receiving the items I would like a refund or items that are compatible so that my grandson can receive his Christmas gift(see below)
Hello Tina,
Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them
Order Date was on December 19th
And I received the message today December 30th that (see below)
Some of the items you ordered are out of stock
Your Account | GuitarCenter.com
Backorder Notice
Hello Tina,
Thank you for your
In May I ordered several items using their gift card bucks they sent me as a reward for purchases madeThe order was slightly over the amount of the card so my credit card was used to make up the differenceitems went on back order and have been cancelled by Guitar Center with no explanationI called them to find out what happened and they had no reasonI asked if I was to be given a credit or if my card would still be chargedThey said the charge would drop off which it hasn't and they don't give credit for the gift cardI have filed with my credit card company for fraud and am waiting to hear back from themApparently from what I see online this isn't the only time they have done something like this to someoneEven if my credit card is refunded I still am out the rewards I earned and they refuse to honor it
I have a complaint about a transaction via phone with Guitar Center Marietta, GaI attempted a purchase via phone with M*** and something occurred where I had to purchase online insteadI called the store back within mins to ask about the productI was told by many different things by different workers at Guitar Center this morning regarding the same productThe first guy I spoke with said that it was placed on layawayThen someone else said it was available and that they had it in hand w/o it being on any other purchase orderI even called the website guitar center dot com & spoke w/A***He mentioned he was not able to see the product online eitherHe called to and spoke with W*** and C***I ended up speaking with Dillon about the matter as he is the manager on duty at the timeHe said he would get back to me by end of dayPlease see link for audio of conversations -- https://youtu.be/Z6vMx6eQxxw The guy M*** is the one whom, I believe, after not receiving
Very poor customer service Bought a Marshall Mg amp used online with a extend warrantyTook it in to have it repaired They did the service ticket wrong and tried to charge me End up returning it and decided to give them another chance and bought a Randall RT120RH didn’t have quite enough for the extended warranty so had day to add it Went in to the Murrieta store to add it paid cash The did something wrong and end up putting a charge on my atm that was connected to my online account and had a charge pending Called them and told them about it they said they would take it off the over charge I received a email days later saying the warranty was refunded So I went down to the store in Murrieta and told them what happened and they basically called me a thiefThey still haven’t returned my money to my account yet and they still act like they can’t figure out what happened or who screwed up They never offered an apology for the screw up or to make it right Stay away from this store
I've been a customer of Guitar Center, Raleigh for yearsOver that period I've seen a rapid decline in both the quality of products and knowledge of the sales people My most recent fiasco was when the store tried to sell me a $amp as "new" that clearly wasn't I spoke with both managers of the store and they were useless! I will never by so much as a guitar pick at the store again! It's time for Guitar Center management to see that their ship is sinking and nobody onboard cares to do anything about it Chalk me up to a lost customer who influences students and other musicians of where to go to buy audio and instrument gear
I'm out!
Guitar center order
Order#GC1***
I have waited over a month for my order now! I knew it was back ordered when I placed the order, but was told it would be in by weeks and since it was back ordered it would be sent day express shippedWell weeks went by and I sent emails corresponding about status: at first it was it will be in stock soon then it was that it was in stock and my status was in process and then it was that it showed released and should be sent anywayI have been watching the website and it has shown in stock and ready to ship on my model for over a week nowI called customer service and spoke with different reps that agreed it should have been shipped already! Meanwhile I missed out on some opportunities for a gig last Friday due to the equipment still not showing up? Last I spoke with different twos in the phone was Friday afternoon about 1:30pm and again at 4:55pmThe last assured me that he saw the problem which he didn't explain what it was but
I had issues with the mixer so I returned it back to guitar centerHowever the money for the warranty coverage wasn’t given back to meI then called Asurion and they told me that guitar center was supposed to return the warranty money but now guitar center is saying otherwiseThey keep going back and fourth
On July 17, I bought a brand new Peavey 6505+ combo tube guitar amplifier from Guitar Center Seven Corners, VASince July, the amp has completely stopped working twice with significant malfunctions requiring service shop repairsThis is extremely abfor an amplifier that is less than 4-months old for it to stop working due to malfunctions (fuses and power tubes malfunctioned the first time; the second malfunction hasn't been diagnosed yet by a qualified repair facility but the amp stopped working suddenly and I smelled smoke so I unplugged it immediately)I contacted the Guitar Center Seven Corners store explaining the problemThey agreed that this is highly unusual and not the way the amplifier should be functioningI asked for them to swap my lemon out for a new amplifier or to provide me with a refundThey said no to both of these options and said I was stuck with my lemon ampI know consumers are protected against lemon vehiclesI am hopeful that I will be
I have attempted to purchase a pair of Alto TS110a powered speakersWhen they arrived, one was defective as the cooling fan was not working Returned it to the Concord, CA store and received a credit refund Then re-ordered the same one, when that one arrived, it was defective alsoAgain I returned it to the Concord storeNow both those same speakers were available online for saleI went back to inspect the 2nd one, and it was the same one I returnedIt seems that Guitar Center has no protocol to inspect and verify all incoming productsTo allow defective products to circulate is breach of customer confidence In view of this "inconvenience", I requested Guitar Center to trade straight across my Acoustic BMKII for their BN115, which they refused without money buy out...again, this is while inconveniencing customer and selling defective products......please look into this as I am not one customer affected.....thank you
This complaint extends beyond customer service issues to Guitar Center's (GC)Advertising, Delivery, Guarantee/Warranty, & Refund/Exchange PracticesOn 10/12/my husband & I purchased a PA Package deal online at www.guitarcenter.comPackage included mixer, subwoofer, PA, speaker, cables, mics- totaled 1299.99,$with taxGC was selling the package so we assumed components would be compatible with one anotherpick up scheduled at GC#496,*** *** *** Katy,TX which we experienced delivery issues atClerk brought one piece outWe then had to explain it was packageClerk brought another & was done we explained had more piecesThis was ongoing process until a superior came to assist for us to get all pieces of the package purchased or we would not haveAfter 1-months using package speaker sounded odd in our studioWe realized wattage of components does not support other componentsOver time & use equipment will ruin, we contacted GC Customer
On 8/I purchased a "Blue Yeti Microphone" from GuitarCenter.com, order # GCW
On 8/I received an email from Leander Tipsey from Guitar Center - West L.Atelling me that the only item they had available to fulfill was an open box / display item from the store and asking me to confirm the purchase
We had a few exchanges back and forth via email, where I stated that when purchasing the item online I was never informed of the condition of the item, neither online nor via emailI also stated that I had purchased a brand new item online and wouldn't be willing to get the open box / display item
My order was then cancelled
I've taken my steinberger guitar to guitar center roughly a month agoS***, whom worked on this guitar had asked me to wait while he worked on it for a great deal of timeI wasn't upset about it until after taking a close look at it I found that the wrong Allen wrenches were used on the guitarThe screws were stripped completelyThe spring was also stretched outConsidering the retail cost of this guitar is $1,and they are no longer manufactured this a huge deal to meIt is also important to include the fact S*** stated he didn't really know what he was doing when he was working on it, but regardless continued to crank on essential components of this guitar seriously damaging its performance and actual physical partsThis is extremely unproffessionalAs of 11/19/between 11am and 12pm I made a very clear complaint in which the guitar tech agreed completely that he had made a mistakeI'm reporting this in case guitar center does not follow through with my request to ha
I recently bought my husband a guitar for his birthday He decided to return it, and instead of the company refunding my card, they kept the money as "Credit on Account." They continually told my husband they were "crediting the account" not explaining that this did NOT mean they were giving me the money back--which is what it sounded like, but rather holding it in case I decided to make another purchase I called customer service a week later, in which case the rep, Aaron, told me he would be refunding the money back onto my card and it would take to business days I waitedAt day 6, I called back and the next rep saw no refund being made and no notes on the account regarding my call I am now at two weeks out from the return and have not received my money back When I asked if they would cover the interest that I have been incurring on my credit card while they retained my $dollars, they simply skirted the question and said I would have my money back shortly Still waitingStill incurring interestGuitar Center still has my money Horrible customer serviceHorrible accountabilityAnd horrible business practices
I was going to purchase a sound equipment which was advertised for $NumarkMixdeck ExpressI was getting ready to pay and an employee was unable to ring up the itemHe proceeded to call the store managerThe store manager came and he was unable to ring up the itemHe printed a receipt and put the item on hold and told me to return nextThe manager said he was going to do inventory and when I return he was going to give me the equipment for the advertised priced of $When I returned the following week the manager wasn't thereThe supervisor called the manager over the phone and he said that the best he could do is sell me the equipment at a 20% discount of the regular price of $not the advertised price of $or he was able to sell me a used product for $249.99, when the original sell item was brand new