In the last week, I purchase a used guitar from online at a Guitar Centers San Jose storeThe listing stated...Guitar in stock, ready to shipI purchased with credit cardI get a confirmation, my credit card is charged, the email states I will get tracking # once item is shippeddays go by, no follow up email, no phone callI check the status of my order on line....it's shows "processing"
I call a GC customer serviceThey say they will investigateHours later, I receive email stating...Time sold, no longer availableThey have my money, I have order confirmation, they sold the guitar
Ok, soa few days later, I show the guitar is available againI suspect it's the same guitar because it's the same location, same used instrument, same price
I order it again onlineGuitar in stock, ready to shipGet confirmation, my card is charged, email says I will get tracking #I call San Jose store explain that I want to make sure Guitar is taken off floor, get out on eterna
advertising in store and store manager will not honor price advertisedItem was in stockThey had a JBL SRX815P speaker marked with a clearance price Store is Rancho Cucamonga storeTime of issue was 6/22/2:45pmTook picture of their price and the item in stock and serial number of item in stockClearance sticker clearly stated regular price and new clearance price of item with the savings
I placed an online order with Guitar Center.com on 11/24/for Apple Complete Recording Studio with Mac Mini v(MGEM2LL/A) (POS ID - ***) On 11/28/2017, I received an email stating the item was on back orderI called customer service to ask when it would be shipped and was told it was in stock and should be shipped within the next couple daysI waited a week and still hadn't received an email about it being shippedI called again and was told the item was still on back order and they had no idea when it would come inI was told to just keep calling and checking in itI ordered this item as a christmas gift to it was important it be in before thenI continued to call and was finally told the item was back in stock and should ship out within daysOn 12/12/17, I still hadn't received an email regarding shipping so I called and requested the shipping be upgraded to day shippingI paid an extra $for it and was told it would be sent out that night or the next dayI
Fall of 2015, I ordered a used DSL amp head, along with other items, from an out of state Gutiar Center (GC) and had it sent to a local GC store (Fairfax, VA.) Long story short, I was working with a manager S*** (don't know his last name nor does he work there anymore) for a replacement December The original stopped working 5-10mins after unboxingAnyways, picked up the replacement and it was the wrong pedal for the DSL 100HThe uses a button channel/reverb footswitchThe footswitch that was ordered from Marshall as a replacement was a button channel:crunch/overdrive footswitchI tried exchanging it on 3/for a lower value/generic button footswitch but was deniedThe two associates that were conversing with each other and trying to help me said "since this was a 'green tag/special order,' we cannot take this backYou can purchase the generic button live sound footswitch if you need something todayAlso, you could probably just sell that Marshall footswitch on
We returned a guitar days ago, June 11th, At the time, my husband was informed that the card used in the original purchase (my credit card, since it was a birthday gift) would be credited backI did not receive the funds, so called customer service on June 15th and spoke to A***, who said the funds were sitting on a 'credit to account.' I asked him to reissue those funds back to the original card of purchaseHe said he would and it would take to business days for the refund to be completedI called again on June 21st, still not seeing my refundI spoke to Kevin who saw no indication that the refund was processed and he said he would process the refund and I would see it in hoursI called yet again on June 22nd, not seeing the refund, at which time Cheyenne told me it was processing and I would receive it back shortly and that she would send an email when the transaction was completedOn Monday June 25th, I called again and spoke to Darren who, ONCE MORE, saw no r
Order #:
GCW
Order Date:
4/19/
Ship To:
N Mayfair Ave Subtotal:$Shipping:$23.77Tax:$25.938% Off A Single Item $89+ | $Max Discount - $27.60Collected: $367.09Order Total:$
PaymentDate
Paypalon 4/19/2017$367.09Payment Total:$
I received my package today with a massive hole in the box where it says "Up Do Not Drop FragileI paid $for shippingI want my shipping refunded immediately This if very unprofessionalMy guitar could be damaged due to you lack of caringI am not happyNext time I order it will be from Musicians Friend!
advertising in store and store manager will not honor price advertisedItem was in stockThey had a JBL SRX815P speaker marked with a clearance price Store is Rancho Cucamonga storeTime of issue was 6/22/2:45pmTook picture of their price and the item in stock and serial number of item in stockClearance sticker clearly stated regular price and new clearance price of item with the savings
Well, I have problems with Guitar Center as a wholeI took my guitar in for a setup and the employee took my info and guitar, then told me the tech would reach out to me the following dayI told the employee that I was expecting a high end on-board pickup to be installed in my Larravee L-and I would be coming in the next dayI got the pickup and went to the storeI walked over to the Tech counter and he was not presentA manager of some kind came over to help me and it was then that I learned the tech was on vacationIt takes me minutes to drive to the storeWow, the left hand does not know what the right hand is doingJust how long were they planning on keeping my guitar before someone tells me the tech is not in house, "he's on vacation" I asked for my guitar back since I need it for gigsThanks to this another music store got my business that day!
And Previously I purchased a used Line POD300HD from the Burmingham AL store through the Hobart Indiana GC Store
Took my guitar into store to have electronics fixed they had my guitar for approximately monthsThey gave me a refund and did not fix my guitar but tried to fix it and I got it back in worse condition than when I took it inGuitar is not useable and they made it hard to repair it because their efforts cut wires too short
Item was purchased on 10/28/for total $with store credit cardItem was returned in store a few days later for documented refund total $to store credit cardItem persisted to show on monthly bill from 11/- presentAll payments were auto directed to this item which then caused interest charges from other items not being paid offCalled customer service about issue monthlyWas told each time issue was resolvedAs of 7/17/issue still existCurrently being ignored by guitar center and synchrony bank has denied to provide all account history
The December of I purchased one of Guitar Centers in house brand guitars; a Laguna Ocean bass guitarWhen I purchased the guitar I noticed it needed a truss rod adjustment (An adjustment that allows for play-ability of a guitar)Two weeks after I adjusted the truss rod on the bass guitar I noticed it needed to be adusted againI adusted the guitar again and noticed it was fine afterwards, but for only a small period of time againAfter multiple times of this happening I emailed Laguna guitars about this issueThey never emailed me backI emailed them again several times and never received a replyI took the guitar to my local guitar center and was told there was nothing wrong with itI ignored the issue afterwards as I had several other things in my life going on that required my attention
As a semi-professional musician This bass guitar is my main instrumentUp to this point the issue was just a nuisanceI recently found out that this issue was alot bigger than I re
Ordered Guitar Online and returned it on 10/18/Guitar was missing a part so returned it back to the nearest Guitar CenterWas told it would take to days to get refundI still haven't received my refund of $I have called multiple times and have been told that their bank shows that they have already refunded my accountOnce I showed proof from my bank that I hadn't received it, I was told that the issue was with Guitar's Center bank and they the system would need to be reset itself to resend the refundThis has yet to have happenedI got a call from Carlos Picon, ###-###-#### that this still hasn't been resolved on their end and that all he could do was email the Accounting DeptIt's been over days now and I still haven't received my refundI feel like I am only getting excuses as to why I haven't received my refundIf any additional information is needed I can provide that
Guitar Center is one of a rare few that have been able to take me from "I'm so glad I found this store!" to "I never want to business with this store again." in just a few hours
The history of this is as follows:
I see a mandolin I want to buy
I check if online store says its in stock
I find it in stock locally (an hour's drive) and try to order
Your online ordering system keep trying to have me ship it, even though it's in stock locally
I finally call your online CS, and he says it's fixed and send me a quote
I order the quote, and suddenly the item is being SHIPPED
Once I figure out what's happening, I call CS, and today called the store They DO have one in stock They put it behind the counter for me to pick up I go ahead and order a keyboard to go with it
I drive an hour
I walk in, they find it after some time looking, and ask me how I want to pay for it
I advise them I already paid for it online, but they shipped one even though they have the mandolin in stock I just want to pick up the one I ordered
I'm advised they can't do that, because they have serial numbers and I was assigned the one being shipped?
After giving up on that, I tried to pick up my keyboard
They can't give me that either, because it's still "processing" hours after you took my money online
I walk out of the store, and drive an hour back home
I pondered if I was being unreasonable about this for a bit, but it comes down to this: I was offered an in store pickup with it in stock, and then had that receded once you had my money I ordered something to go with it, you took my money on that order too, and are now telling me I can't pick that up EIGHT HOURS LATER
I'm not feeling good about doing business with your stores in the future, and any reviews or comments to clients I make will mention that
Keep in mind, I'm not calling out any specific employee: This is a problem with your overall CS process
And after sending in a complaint, a few hours later, I get a response: A BLANK email
I have to start taking this personally at some point
I opened chat with Custom service again:
Employee:
One moment
Employee:
We definitely appreciate you giving your feedback on this situation and we do sincerely apologize for the inconvenienceWhat can we do to help you feel better about the situation?
John August 18, 5:10:PM
I'm not sure how to answer that, since you're not personally at fault here, and I'm wandering far past the point of reasonable discussion on the subject Perhaps they could fix the website? Not setup rules that say a store can't deal with problems, due to inventory serial numbers not matching? Actually let me pickup my merchandice after charging me for an item listed as "For pickup", instead of sitting on it and listing it as "processing"
John August 18, 5:11:PM
Seriously, I've never had something listed as processing for that many hours before Not even for fraud prevention
Employee:
We do apologize for the logistical issuesWe're always looking to make improvements to the system and your feedback is important to that goalI'll definitely forward on the feedbackIs there anything else I can do beyond that?
John August 18, 5:16:PM
Considering that this problems seems to be a theme with your employer: ***medium.com/@RobJ_/is-guitar-center-stupid-bae72d3e02fd I very much doubt that are looking to correct such things That was last year, from someone else
John August 18, 5:17:PM
So, aside from that, I will take it that your hands are tied as well, and that there is nothing to be done except wait and make sure I don't make the same mistakes twice
Employee:
I assure you that we are trying to make fixesWhen updating systems on such a large scale, there are certain to be some logistical snags here and thereWe're working through them as quickly as we canAre there any other questions or concerns I can address at this time?
John August 18, 5:21:PM
Nope Thankee Good luck on your day
So, just to be clear: The employees are not the issue It seems to be the company and their polices It's no wonder they just flat-tone out the phrase "That's all I can do.", since they can't even exchange the same item without it breaking their inventory system
On December 9th, I ordered a digital piano online with guitar center The piano was damaged on the way It had to be discarded UPS took responsibility, and quickly email me, stating within business days, they should pay for the damages directly to guitar center
I requested guitar center to have my money back or to resend a digital piano They advise me to wait until they fully investigate the incident with UPS I have called several times, and they keep requesting me to wait I have placed a complaint online with customer service, in which up to this date, I have not get a response back I told them, The credit card payment is due on the 18th of january, so they suggested I should make the first payment, and eventually they would refund the balance due
I requested to speak with manager, but refusing saying I would get a phone call
Last time I spoke over the phone with customer service on friday, january 6th, I requested corporate phone number, but they said
I am having problems in the music field of life including other businesses that Folks work for I have tried to place a order with from Guitar Center I ordered a Novation Launchkey piano and it was cheaper and for sale, when the order was p;laced it went threw then the next day I called the Guitar Center and I was told that it was canceled because it was so damaged they could not send it out I feel that I was discriminated against because I am building a complete home music studio and all my life I have been cripled at almost everything I am good at Including learning in school and graduating and diploma and all of it I have reciently called the direct exspress company to see about my return of funds was was coming from the purchase that was damaged after Guitar Center said it was not worth sending to me and was canceled I have also been having issue's in Apartment building with our heating/Air conditioning I contacted Indianapolis, Indiana health Dept and was visted by one lady that io
On 9/12/I ordered a Timbre Wolf Synth, order number: GCW16***for $via guitarcenter.comIt was accidentally delivered to my previous address, which is an empty house that is for saleI attempted to get it from that address, but it was missingI contacted Guitar Center and they told me to contact UPSUps told me to have them put a tracer on it, but instead they issued it as a returnAs expected, UPS was unable to collect my packageNow Guitar Center refuses to even talk to me to have them put a tracer on my missing package
I made an order last Tuesday(6/10/2018) that was cancelled and hour later, due to the store the order was coming from didn't have a repair techNow the next morning(6/11/2018) I checked my account and the funds from the purchase where released to me, but when I checked again later in the day the funds where removed again like guitar center reran my cardI called the next day and spoke with one rep that told me that the accounting team was looking into it and would call me by the end of the dayI also called my bank to make sure it wasn't a glitch on there end and I was then informed that guitar center never cancelled the chargeThen called a second time that day to relay what I learned from my bank to help resolve the issue, again I was told I would get a call at the end of the day and it would be fixed by thenNever got a phone callI called again for the 3rd time that Friday(6/12/2018) on my break at work relayed all the info again, and asked to be emailed or called, and again
I was going to purchase a sound equipment which was advertised for $NumarkMixdeck ExpressI was getting ready to pay and an employee was unable to ring up the itemHe proceeded to call the store managerThe store manager came and he was unable to ring up the itemHe printed a receipt and put the item on hold and told me to return nextThe manager said he was going to do inventory and when I return he was going to give me the equipment for the advertised priced of $When I returned the following week the manager wasn't thereThe supervisor called the manager over the phone and he said that the best he could do is sell me the equipment at a 20% discount of the regular price of $not the advertised price of $or he was able to sell me a used product for $249.99, when the original sell item was brand new
Guitar Center is one of a rare few that have been able to take me from "I'm so glad I found this store!" to "I never want to business with this store again." in just a few hours
The history of this is as follows:
I see a mandolin I want to buy
I check if online store says its in stock
I find it in stock locally (an hour's drive) and try to order
Your online ordering system keep trying to have me ship it, even though it's in stock locally
I finally call your online CS, and he says it's fixed and send me a quote
I order the quote, and suddenly the item is being SHIPPED
Once I figure out what's happening, I call CS, and today called the store They DO have one in stock They put it behind the counter for me to pick up I go ahead and order a keyboard to go with it
I drive an hour
I walk in, they find it after some time looking, and ask me how I want to pay for it
I advise them I already paid for it online, but they shipped one even though they have the mandolin in stock I just want to pick up the one I ordered
I'm advised they can't do that, because they have serial numbers and I was assigned the one being shipped?
After giving up on that, I tried to pick up my keyboard
They can't give me that either, because it's still "processing" hours after you took my money online
I walk out of the store, and drive an hour back home
I pondered if I was being unreasonable about this for a bit, but it comes down to this: I was offered an in store pickup with it in stock, and then had that receded once you had my money I ordered something to go with it, you took my money on that order too, and are now telling me I can't pick that up EIGHT HOURS LATER
I'm not feeling good about doing business with your stores in the future, and any reviews or comments to clients I make will mention that
Keep in mind, I'm not calling out any specific employee: This is a problem with your overall CS process
And after sending in a complaint, a few hours later, I get a response: A BLANK email
I have to start taking this personally at some point
I opened chat with Custom service again:
Employee:
One moment
Employee:
We definitely appreciate you giving your feedback on this situation and we do sincerely apologize for the inconvenienceWhat can we do to help you feel better about the situation?
John August 18, 5:10:PM
I'm not sure how to answer that, since you're not personally at fault here, and I'm wandering far past the point of reasonable discussion on the subject Perhaps they could fix the website? Not setup rules that say a store can't deal with problems, due to inventory serial numbers not matching? Actually let me pickup my merchandice after charging me for an item listed as "For pickup", instead of sitting on it and listing it as "processing"
John August 18, 5:11:PM
Seriously, I've never had something listed as processing for that many hours before Not even for fraud prevention
Employee:
We do apologize for the logistical issuesWe're always looking to make improvements to the system and your feedback is important to that goalI'll definitely forward on the feedbackIs there anything else I can do beyond that?
John August 18, 5:16:PM
Considering that this problems seems to be a theme with your employer: ***medium.com/@RobJ_/is-guitar-center-stupid-bae72d3e02fd I very much doubt that are looking to correct such things That was last year, from someone else
John August 18, 5:17:PM
So, aside from that, I will take it that your hands are tied as well, and that there is nothing to be done except wait and make sure I don't make the same mistakes twice
Employee:
I assure you that we are trying to make fixesWhen updating systems on such a large scale, there are certain to be some logistical snags here and thereWe're working through them as quickly as we canAre there any other questions or concerns I can address at this time?
John August 18, 5:21:PM
Nope Thankee Good luck on your day
So, just to be clear: The employees are not the issue It seems to be the company and their polices It's no wonder they just flat-tone out the phrase "That's all I can do.", since they can't even exchange the same item without it breaking their inventory system
On Dec 23, 2015, I ordered three items from Guitar Center; Order #GC10684164RAt the time, I had three Promo Codes
As is often the case, Guitar Center never has had items that were listed on saleI had to settle on an upgraded model, which was $more than the sale itemThis has happened before with other transactions at Guitar CenterPromo Code t803bz1w7ydwas for 20% off on a total purchase above $Promo Code t803bz1w7ydhas been validated by several Guitar Center employees with whom I have interactedThe store representative entered that number (t803bz1w7yd23) in with my orderThe discounted amount was not applied to the purchaseThe two other Promo Code coupons SNOWROCKS for the 8% off; and Snowdayswith 45% off any one itemThose codes were not usedHowever, Guitar Center now wants to use the percent discount, which I find a little suspect to meI have been going round and round with Guitar Center employees with no resolution in sight
In the last week, I purchase a used guitar from online at a Guitar Centers San Jose storeThe listing stated...Guitar in stock, ready to shipI purchased with credit cardI get a confirmation, my credit card is charged, the email states I will get tracking # once item is shippeddays go by, no follow up email, no phone callI check the status of my order on line....it's shows "processing"
I call a GC customer serviceThey say they will investigateHours later, I receive email stating...Time sold, no longer availableThey have my money, I have order confirmation, they sold the guitar
Ok, soa few days later, I show the guitar is available againI suspect it's the same guitar because it's the same location, same used instrument, same price
I order it again onlineGuitar in stock, ready to shipGet confirmation, my card is charged, email says I will get tracking #I call San Jose store explain that I want to make sure Guitar is taken off floor, get out on eterna
advertising in store and store manager will not honor price advertisedItem was in stockThey had a JBL SRX815P speaker marked with a clearance price Store is Rancho Cucamonga storeTime of issue was 6/22/2:45pmTook picture of their price and the item in stock and serial number of item in stockClearance sticker clearly stated regular price and new clearance price of item with the savings
I placed an online order with Guitar Center.com on 11/24/for Apple Complete Recording Studio with Mac Mini v(MGEM2LL/A) (POS ID - ***) On 11/28/2017, I received an email stating the item was on back orderI called customer service to ask when it would be shipped and was told it was in stock and should be shipped within the next couple daysI waited a week and still hadn't received an email about it being shippedI called again and was told the item was still on back order and they had no idea when it would come inI was told to just keep calling and checking in itI ordered this item as a christmas gift to it was important it be in before thenI continued to call and was finally told the item was back in stock and should ship out within daysOn 12/12/17, I still hadn't received an email regarding shipping so I called and requested the shipping be upgraded to day shippingI paid an extra $for it and was told it would be sent out that night or the next dayI
Fall of 2015, I ordered a used DSL amp head, along with other items, from an out of state Gutiar Center (GC) and had it sent to a local GC store (Fairfax, VA.) Long story short, I was working with a manager S*** (don't know his last name nor does he work there anymore) for a replacement December The original stopped working 5-10mins after unboxingAnyways, picked up the replacement and it was the wrong pedal for the DSL 100HThe uses a button channel/reverb footswitchThe footswitch that was ordered from Marshall as a replacement was a button channel:crunch/overdrive footswitchI tried exchanging it on 3/for a lower value/generic button footswitch but was deniedThe two associates that were conversing with each other and trying to help me said "since this was a 'green tag/special order,' we cannot take this backYou can purchase the generic button live sound footswitch if you need something todayAlso, you could probably just sell that Marshall footswitch on
We returned a guitar days ago, June 11th, At the time, my husband was informed that the card used in the original purchase (my credit card, since it was a birthday gift) would be credited backI did not receive the funds, so called customer service on June 15th and spoke to A***, who said the funds were sitting on a 'credit to account.' I asked him to reissue those funds back to the original card of purchaseHe said he would and it would take to business days for the refund to be completedI called again on June 21st, still not seeing my refundI spoke to Kevin who saw no indication that the refund was processed and he said he would process the refund and I would see it in hoursI called yet again on June 22nd, not seeing the refund, at which time Cheyenne told me it was processing and I would receive it back shortly and that she would send an email when the transaction was completedOn Monday June 25th, I called again and spoke to Darren who, ONCE MORE, saw no r
Order #:
GCW
Order Date:
4/19/
Ship To:
N Mayfair Ave Subtotal:$Shipping:$23.77Tax:$25.938% Off A Single Item $89+ | $Max Discount - $27.60Collected: $367.09Order Total:$
PaymentDate
Paypalon 4/19/2017$367.09Payment Total:$
I received my package today with a massive hole in the box where it says "Up Do Not Drop FragileI paid $for shippingI want my shipping refunded immediately This if very unprofessionalMy guitar could be damaged due to you lack of caringI am not happyNext time I order it will be from Musicians Friend!
advertising in store and store manager will not honor price advertisedItem was in stockThey had a JBL SRX815P speaker marked with a clearance price Store is Rancho Cucamonga storeTime of issue was 6/22/2:45pmTook picture of their price and the item in stock and serial number of item in stockClearance sticker clearly stated regular price and new clearance price of item with the savings
Well, I have problems with Guitar Center as a wholeI took my guitar in for a setup and the employee took my info and guitar, then told me the tech would reach out to me the following dayI told the employee that I was expecting a high end on-board pickup to be installed in my Larravee L-and I would be coming in the next dayI got the pickup and went to the storeI walked over to the Tech counter and he was not presentA manager of some kind came over to help me and it was then that I learned the tech was on vacationIt takes me minutes to drive to the storeWow, the left hand does not know what the right hand is doingJust how long were they planning on keeping my guitar before someone tells me the tech is not in house, "he's on vacation" I asked for my guitar back since I need it for gigsThanks to this another music store got my business that day!
And Previously I purchased a used Line POD300HD from the Burmingham AL store through the Hobart Indiana GC Store
Took my guitar into store to have electronics fixed they had my guitar for approximately monthsThey gave me a refund and did not fix my guitar but tried to fix it and I got it back in worse condition than when I took it inGuitar is not useable and they made it hard to repair it because their efforts cut wires too short
Item was purchased on 10/28/for total $with store credit cardItem was returned in store a few days later for documented refund total $to store credit cardItem persisted to show on monthly bill from 11/- presentAll payments were auto directed to this item which then caused interest charges from other items not being paid offCalled customer service about issue monthlyWas told each time issue was resolvedAs of 7/17/issue still existCurrently being ignored by guitar center and synchrony bank has denied to provide all account history
The December of I purchased one of Guitar Centers in house brand guitars; a Laguna Ocean bass guitarWhen I purchased the guitar I noticed it needed a truss rod adjustment (An adjustment that allows for play-ability of a guitar)Two weeks after I adjusted the truss rod on the bass guitar I noticed it needed to be adusted againI adusted the guitar again and noticed it was fine afterwards, but for only a small period of time againAfter multiple times of this happening I emailed Laguna guitars about this issueThey never emailed me backI emailed them again several times and never received a replyI took the guitar to my local guitar center and was told there was nothing wrong with itI ignored the issue afterwards as I had several other things in my life going on that required my attention
As a semi-professional musician This bass guitar is my main instrumentUp to this point the issue was just a nuisanceI recently found out that this issue was alot bigger than I re
Ordered Guitar Online and returned it on 10/18/Guitar was missing a part so returned it back to the nearest Guitar CenterWas told it would take to days to get refundI still haven't received my refund of $I have called multiple times and have been told that their bank shows that they have already refunded my accountOnce I showed proof from my bank that I hadn't received it, I was told that the issue was with Guitar's Center bank and they the system would need to be reset itself to resend the refundThis has yet to have happenedI got a call from Carlos Picon, ###-###-#### that this still hasn't been resolved on their end and that all he could do was email the Accounting DeptIt's been over days now and I still haven't received my refundI feel like I am only getting excuses as to why I haven't received my refundIf any additional information is needed I can provide that
Guitar Center is one of a rare few that have been able to take me from "I'm so glad I found this store!" to "I never want to business with this store again." in just a few hours
The history of this is as follows:
I see a mandolin I want to buy
I check if online store says its in stock
I find it in stock locally (an hour's drive) and try to order
Your online ordering system keep trying to have me ship it, even though it's in stock locally
I finally call your online CS, and he says it's fixed and send me a quote
I order the quote, and suddenly the item is being SHIPPED
Once I figure out what's happening, I call CS, and today called the store They DO have one in stock They put it behind the counter for me to pick up I go ahead and order a keyboard to go with it
I drive an hour
I walk in, they find it after some time looking, and ask me how I want to pay for it
I advise them I already paid for it online, but they shipped one even though they have the mandolin in stock I just want to pick up the one I ordered
I'm advised they can't do that, because they have serial numbers and I was assigned the one being shipped?
After giving up on that, I tried to pick up my keyboard
They can't give me that either, because it's still "processing" hours after you took my money online
I walk out of the store, and drive an hour back home
I pondered if I was being unreasonable about this for a bit, but it comes down to this: I was offered an in store pickup with it in stock, and then had that receded once you had my money I ordered something to go with it, you took my money on that order too, and are now telling me I can't pick that up EIGHT HOURS LATER
I'm not feeling good about doing business with your stores in the future, and any reviews or comments to clients I make will mention that
Keep in mind, I'm not calling out any specific employee: This is a problem with your overall CS process
And after sending in a complaint, a few hours later, I get a response: A BLANK email
I have to start taking this personally at some point
I opened chat with Custom service again:
Employee:
One moment
Employee:
We definitely appreciate you giving your feedback on this situation and we do sincerely apologize for the inconvenienceWhat can we do to help you feel better about the situation?
John August 18, 5:10:PM
I'm not sure how to answer that, since you're not personally at fault here, and I'm wandering far past the point of reasonable discussion on the subject Perhaps they could fix the website? Not setup rules that say a store can't deal with problems, due to inventory serial numbers not matching? Actually let me pickup my merchandice after charging me for an item listed as "For pickup", instead of sitting on it and listing it as "processing"
John August 18, 5:11:PM
Seriously, I've never had something listed as processing for that many hours before Not even for fraud prevention
Employee:
We do apologize for the logistical issuesWe're always looking to make improvements to the system and your feedback is important to that goalI'll definitely forward on the feedbackIs there anything else I can do beyond that?
John August 18, 5:16:PM
Considering that this problems seems to be a theme with your employer: ***medium.com/@RobJ_/is-guitar-center-stupid-bae72d3e02fd I very much doubt that are looking to correct such things That was last year, from someone else
John August 18, 5:17:PM
So, aside from that, I will take it that your hands are tied as well, and that there is nothing to be done except wait and make sure I don't make the same mistakes twice
Employee:
I assure you that we are trying to make fixesWhen updating systems on such a large scale, there are certain to be some logistical snags here and thereWe're working through them as quickly as we canAre there any other questions or concerns I can address at this time?
John August 18, 5:21:PM
Nope Thankee Good luck on your day
So, just to be clear: The employees are not the issue It seems to be the company and their polices It's no wonder they just flat-tone out the phrase "That's all I can do.", since they can't even exchange the same item without it breaking their inventory system
On December 9th, I ordered a digital piano online with guitar center The piano was damaged on the way It had to be discarded UPS took responsibility, and quickly email me, stating within business days, they should pay for the damages directly to guitar center
I requested guitar center to have my money back or to resend a digital piano They advise me to wait until they fully investigate the incident with UPS I have called several times, and they keep requesting me to wait I have placed a complaint online with customer service, in which up to this date, I have not get a response back I told them, The credit card payment is due on the 18th of january, so they suggested I should make the first payment, and eventually they would refund the balance due
I requested to speak with manager, but refusing saying I would get a phone call
Last time I spoke over the phone with customer service on friday, january 6th, I requested corporate phone number, but they said
I am having problems in the music field of life including other businesses that Folks work for I have tried to place a order with from Guitar Center I ordered a Novation Launchkey piano and it was cheaper and for sale, when the order was p;laced it went threw then the next day I called the Guitar Center and I was told that it was canceled because it was so damaged they could not send it out I feel that I was discriminated against because I am building a complete home music studio and all my life I have been cripled at almost everything I am good at Including learning in school and graduating and diploma and all of it I have reciently called the direct exspress company to see about my return of funds was was coming from the purchase that was damaged after Guitar Center said it was not worth sending to me and was canceled I have also been having issue's in Apartment building with our heating/Air conditioning I contacted Indianapolis, Indiana health Dept and was visted by one lady that io
On 9/12/I ordered a Timbre Wolf Synth, order number: GCW16***for $via guitarcenter.comIt was accidentally delivered to my previous address, which is an empty house that is for saleI attempted to get it from that address, but it was missingI contacted Guitar Center and they told me to contact UPSUps told me to have them put a tracer on it, but instead they issued it as a returnAs expected, UPS was unable to collect my packageNow Guitar Center refuses to even talk to me to have them put a tracer on my missing package
I made an order last Tuesday(6/10/2018) that was cancelled and hour later, due to the store the order was coming from didn't have a repair techNow the next morning(6/11/2018) I checked my account and the funds from the purchase where released to me, but when I checked again later in the day the funds where removed again like guitar center reran my cardI called the next day and spoke with one rep that told me that the accounting team was looking into it and would call me by the end of the dayI also called my bank to make sure it wasn't a glitch on there end and I was then informed that guitar center never cancelled the chargeThen called a second time that day to relay what I learned from my bank to help resolve the issue, again I was told I would get a call at the end of the day and it would be fixed by thenNever got a phone callI called again for the 3rd time that Friday(6/12/2018) on my break at work relayed all the info again, and asked to be emailed or called, and again
I was going to purchase a sound equipment which was advertised for $NumarkMixdeck ExpressI was getting ready to pay and an employee was unable to ring up the itemHe proceeded to call the store managerThe store manager came and he was unable to ring up the itemHe printed a receipt and put the item on hold and told me to return nextThe manager said he was going to do inventory and when I return he was going to give me the equipment for the advertised priced of $When I returned the following week the manager wasn't thereThe supervisor called the manager over the phone and he said that the best he could do is sell me the equipment at a 20% discount of the regular price of $not the advertised price of $or he was able to sell me a used product for $249.99, when the original sell item was brand new
Guitar Center is one of a rare few that have been able to take me from "I'm so glad I found this store!" to "I never want to business with this store again." in just a few hours
The history of this is as follows:
I see a mandolin I want to buy
I check if online store says its in stock
I find it in stock locally (an hour's drive) and try to order
Your online ordering system keep trying to have me ship it, even though it's in stock locally
I finally call your online CS, and he says it's fixed and send me a quote
I order the quote, and suddenly the item is being SHIPPED
Once I figure out what's happening, I call CS, and today called the store They DO have one in stock They put it behind the counter for me to pick up I go ahead and order a keyboard to go with it
I drive an hour
I walk in, they find it after some time looking, and ask me how I want to pay for it
I advise them I already paid for it online, but they shipped one even though they have the mandolin in stock I just want to pick up the one I ordered
I'm advised they can't do that, because they have serial numbers and I was assigned the one being shipped?
After giving up on that, I tried to pick up my keyboard
They can't give me that either, because it's still "processing" hours after you took my money online
I walk out of the store, and drive an hour back home
I pondered if I was being unreasonable about this for a bit, but it comes down to this: I was offered an in store pickup with it in stock, and then had that receded once you had my money I ordered something to go with it, you took my money on that order too, and are now telling me I can't pick that up EIGHT HOURS LATER
I'm not feeling good about doing business with your stores in the future, and any reviews or comments to clients I make will mention that
Keep in mind, I'm not calling out any specific employee: This is a problem with your overall CS process
And after sending in a complaint, a few hours later, I get a response: A BLANK email
I have to start taking this personally at some point
I opened chat with Custom service again:
Employee:
One moment
Employee:
We definitely appreciate you giving your feedback on this situation and we do sincerely apologize for the inconvenienceWhat can we do to help you feel better about the situation?
John August 18, 5:10:PM
I'm not sure how to answer that, since you're not personally at fault here, and I'm wandering far past the point of reasonable discussion on the subject Perhaps they could fix the website? Not setup rules that say a store can't deal with problems, due to inventory serial numbers not matching? Actually let me pickup my merchandice after charging me for an item listed as "For pickup", instead of sitting on it and listing it as "processing"
John August 18, 5:11:PM
Seriously, I've never had something listed as processing for that many hours before Not even for fraud prevention
Employee:
We do apologize for the logistical issuesWe're always looking to make improvements to the system and your feedback is important to that goalI'll definitely forward on the feedbackIs there anything else I can do beyond that?
John August 18, 5:16:PM
Considering that this problems seems to be a theme with your employer: ***medium.com/@RobJ_/is-guitar-center-stupid-bae72d3e02fd I very much doubt that are looking to correct such things That was last year, from someone else
John August 18, 5:17:PM
So, aside from that, I will take it that your hands are tied as well, and that there is nothing to be done except wait and make sure I don't make the same mistakes twice
Employee:
I assure you that we are trying to make fixesWhen updating systems on such a large scale, there are certain to be some logistical snags here and thereWe're working through them as quickly as we canAre there any other questions or concerns I can address at this time?
John August 18, 5:21:PM
Nope Thankee Good luck on your day
So, just to be clear: The employees are not the issue It seems to be the company and their polices It's no wonder they just flat-tone out the phrase "That's all I can do.", since they can't even exchange the same item without it breaking their inventory system
On Dec 23, 2015, I ordered three items from Guitar Center; Order #GC10684164RAt the time, I had three Promo Codes
As is often the case, Guitar Center never has had items that were listed on saleI had to settle on an upgraded model, which was $more than the sale itemThis has happened before with other transactions at Guitar CenterPromo Code t803bz1w7ydwas for 20% off on a total purchase above $Promo Code t803bz1w7ydhas been validated by several Guitar Center employees with whom I have interactedThe store representative entered that number (t803bz1w7yd23) in with my orderThe discounted amount was not applied to the purchaseThe two other Promo Code coupons SNOWROCKS for the 8% off; and Snowdayswith 45% off any one itemThose codes were not usedHowever, Guitar Center now wants to use the percent discount, which I find a little suspect to meI have been going round and round with Guitar Center employees with no resolution in sight