Bought a new guitar online for $onlineIt took almost weeks to be delivered and when it got here it was in a different brand boxOpened it up and the guitar is clearly used - no OG box or packaging, no documentation about the guitar, the pickup is mounted crooked and the condition looks lightly usedAgain, none of the protective materials that you can see if you look at this product unboxing videos on Youtube for comparisonChatted with customer service who could barely be bothered to communicate with meAsked for a supervisorHe said noAsked for a call back from one since the system wouldn't transferHe said sure, tomorrow, goodbyeI then called the 1-number and the girl there also could barely be bothered to help get a supervisor on the phoneAbout an hour after initializing the first chat I finally get a supervisor on the phoneHe says he can't do anything other than a full refundProblem is, I actually wanted a guitar (funny, since I took the time to put a
Purchased an Guitar from their store at: [redacted] Yale St Suite 200, Houston, TX Guitar was pictured in ad to have a part, "Floyd Rose Tremolo bar," only to receive the instrument without said partThe Part alone costs $from a music store that sells themI have contacted the store times and each time I have been given answers ranging from: ask another store for one 10/31/(guitar associate), We will find one and ship it out to you, I will make a note of it and call you back tomorrow 11/1/(manager), They say it didn't come with one; oh its in the picture, let me find one and call you back 11/5/(manager)this is extremely insulting to be lied to again and again and expected to just go away
Well, I have 2 problems with Guitar Center as a whole. I took my guitar in for a setup and the employee took my info and guitar, then told me the tech would reach out to me the following day. I told the employee that I was expecting a high end on-board pickup to be installed in my Larravee L-03 and I would be coming in the next day. I got the pickup and went to the store. I walked over to the Tech counter and he was not present. A manager of some kind came over to help me and it was then that I learned the tech was on vacation. It takes me 45 minutes to drive to the store. Wow, the left hand does not know what the right hand is doing. Just how long were they planning on keeping my guitar before someone tells me the tech is not in house, "he's on vacation" . I asked for my guitar back since I need it for gigs. Thanks to this another music store got my business that day! And Previously I purchased a used Line 6 POD300HD from the Burmingham AL store through the Hobart Indiana GC Store.
Ordered a guitar for christmas giftcalled days bChristmas and told there was an unexplained "hold" on my credit card Order was cancelled and new order put in w/ expedited shipping to arrive for C-masDidn't arrive, called next day and told it didn't ship, put on hold while csa fixed problem Told only left but I got one and would ship immediatelyNever shipped , called back and told once again they would ship immediately About a week after each call I received email stating temporarily out of stock and would ship as soon as they came in Now over months after ordering I receive a terse email simply stating the order has been cancelled I had used a 20% discount coupon for ten and suspect that they didn't want to honor the price I never received any correspondent offering another comparable guitar or other way to make up for such highhanded treatment Here is a copy of the email I sent to them I don't expect any relevant response from them, so I am filing this
I ordered a product from guitarcenter.com that was never delivered to the Guitar Center store I wanted to pick it up at. I called the store I was to pick it up at and was told they would investigate and contact me. that never happened. I called the customer service number after about a week of waiting and was told by TSR A [redacted] ###-####-####, Option 5. Extension 2341) that I would be credited $20 (I wasn't) and he would place a trace on the package which would take 10 days and then they would go from there. After waiting a couple more weeks I called again wanting my refund. The TSR placed another trace and told me to call the store the item shipped from if I wanted a refund. I called and was told I couldn't get a refund until the trace was over but if I called Guitar Center customer service they could refund me. I called back and was told I couldn't get a refund until the trace was finished. I informed them the first trace was about a month ago and they are the ones who did t
Bought piano sold as new productWhen opened at home found that packaging had been previously opened, the bags on the inside had been opened and the contents including all the cables which were supposed to be included were missingGuitar Center is representing used items as new and is removing items which are supposed to be included
I had automatic withdraws being taken off my credit/debit card for lesson in February I informed different people (including manager) to stop withdrawsOn March once again they took without permissionThey also filed a report to credit bureaus
Order #: GCW Order Date: 4/19/ Ship To: N Mayfair Ave Subtotal:$Shipping:$23.77Tax:$25.938% Off A Single Item $89+ | $Max Discount - $27.60Collected: $367.09Order Total:$ PaymentDate Paypalon 4/19/2017$367.09Payment Total:$ I received my package today with a massive hole in the box where it says "Up Do Not Drop FragileI paid $for shippingI want my shipping refunded immediately This if very unprofessionalMy guitar could be damaged due to you lack of caringI am not happyNext time I order it will be from Musicians Friend!
I have purchased a guitar on the used gear section of Guitar Center WebsitePaid for it up front, also the shipmentWhen I got the email for item being ready for picking up I went to the storeThey brought the guitar out and showed me it was brokenThe person who brought it told me it was not boxed, just was wrapped in bubble wrapI took pictures of the damageThey were able to give me a refund for the guitar and the shipmentI also was given a $discount for a promotional discount code I was mailed regarding the purchases I have made with Guitar CenterThe store manager told me, if I make a new purchase online again, they should be able to ship it faster to me at no charge to make up for the inconvenience of this delivery that I had to waitAs I timed my purchase according to my gig for the weekendNow I will be missing it and lose more money I went online to purchase another guitar and have it shipped to me fasterBut online customer service reps were utterly unhel
I had issues with the mixer so I returned it back to guitar centerHowever the money for the warranty coverage wasn’t given back to meI then called Asurion and they told me that guitar center was supposed to return the warranty money but now guitar center is saying otherwiseThey keep going back and fourth
I bought a guitar amplifier from the GuitarCenter.com on 12/16/2015 ORDER# GC10637651 The product started partially malfunctioning 3/18/2016 (one of the two tubes of the amplifier is dead, very unusual for a new amplifier). I contacted the support on line chat service of the company to explore the available options to get a solution. The representative informed me there is nothing they will do since the return period of 45 days is due and I did not purchase extended warranty from the store. The representative suggest to take the item to their nearest location to get the amplifier checked and repaired on my expense since I did not buy the extended warranty. The product has 2 years warranty from the manufacturer. Having such misrepresentation and lack of interest in help to resolve the problems a customer has with a purchase, clearly shows the lack of interest in your business. When I asked the representative to provide me an address where I could send my complaint/request
I have purchased a guitar on the used gear section of Guitar Center WebsitePaid for it up front, also the shipmentWhen I got the email for item being ready for picking up I went to the storeThey brought the guitar out and showed me it was brokenThe person who brought it told me it was not boxed, just was wrapped in bubble wrapI took pictures of the damageThey were able to give me a refund for the guitar and the shipmentI also was given a $discount for a promotional discount code I was mailed regarding the purchases I have made with Guitar CenterThe store manager told me, if I make a new purchase online again, they should be able to ship it faster to me at no charge to make up for the inconvenience of this delivery that I had to waitAs I timed my purchase according to my gig for the weekendNow I will be missing it and lose more money
I went online to purchase another guitar and have it shipped to me fasterBut online customer service reps were utterly unhel
I ordered a product from Guitar Center on 2/12, on top of it taking for ever and a day for them to ship the product, I received the product missing partsAfter spending weeks trying to get in contact with them, they finally responded and agreed to ship the missing partsNow days after I placed the order, I received the missing partsBut wait, theres moreThe parts I received were for the wrong item, so once again I am back to missing key parts for my guitarGuitar Center is without a doubt the worst company I have ever dealt with
I purchased a Taylor Guitar from Guitar Center in June of Taylor has a year warranty on their guitars AND I purchased additional insurance The damage on the guitar was definitely a manufacturing defect and even the employees/the tech at Guitar Center stated that They sent over photos to Taylor and apparently Taylor made me utilize the insurance vs honoring their warranty The insurance claim states the guitar was dropped and it most definitely was not dropped an the damage coudln't even happen like it appears if it was dropped as the grain in the wood is splitting Now, it has taken over a week for the insurance company to refund my money AND I'm going to have to come out of pocket even if I wanted to purchase the same guitar as I had before because Guitar Center is claiming I only paid $for the guitar when I can't find it ANYwhere online for that price They are running a sale right now and I would like the Taylor Koa top guitar that is apparently $mor
WAS SOLD A GUITAR AMP THAT WAS SIAD TO BE IN PERFECT WORKING ORDER, EVEN SO I ASKED FOR THE AMP TO BE TESTED BEFORE SHIPPINGAMP ARRIVED DEFECTIVE, AND THE CLERK TOLD ME HE ONLY TESTED ONE INPUT AND YES THAT INPUT WORKS BUT THE OTHER INPUTS ARE DEFECTIVETHE OFFERED NO RECOMPENSE AND ALL I ASKED FOR WAS A $CREDIT TO HAVE A TECHNICIAN LOOK AT IT AND I OFFERED TO VOCER THE REPAIR COST, ALL I WAS ASKING FOR WAS THE SERVICE FEEUPON THIS REQUEST THEY WERE RUDE AND UNCOMPROMISINGI'M YEARS OLD AND DISABLED THEY TOOK ADVANTAGE OF MY CONDITION AS I AM NOT ABLE TO PACK THE ITEM UP AND HAVE IT RETURNEDIT'S DISGUSTING TO HAVER THEM PREYING ON THE DISABLED AND FELLOW MUSICIANSGUITAR CENTER IS A TOTAL RIP OFFITEM WAS PURCHASED AT A RHODE ISLAND GUITAR CENTER
I ordered an ART MXmixer from Guitar CenterI specifically ordered it because I needed that model which is a mono mixer, not stereoThe unit I ordered was a new unitNothing on the site called it refurbished or usedWhat I received was a clearly used and abused ART MX821S modelSo not only did they send me a beat up used mixer, that wasn't in an original box, and contained no manuals or vendor documentation of any kindBut to add insult to injury it was the wrong model with stereo output and pan controls which I didn't need or wantI specifically ordered it from them because they had this previous model in stock and new on their siteNow they have taken the model I ordered down and list it as not availableHORRIBLE COMPANY! I have read other reports on twitter of them trying to pass off used and returned equipment as new
Honestly, guitar center has tones of positive site factor, except this one
And this one, it the honesty of the business
I ordered a back-order item online during the end of September
During the time, there were other dealer offered a better deal on the same item
(considering, the total is about $difference and will received item in person on time)
After the few consideration, we decide purchased from Guitar Center due to the payment solution reason
When I ordered the item, the website indicated it will "available" at Oct 12th,
Considering I'll need it by (Oct 19th, 2016), it will fit the our need on time
On October 5th, I found same item noted "In Stock" online
Therefore, I took advantage to contact their customer services to check my order status
The customer services tried to explain it might caused by system error, and told me that my item will ship out ON-TIME
I told them, as long as it can shipped out ON-TIME, it'll be fine with me
I ordered a product from guitarcenter.com that was never delivered to the Guitar Center store I wanted to pick it up atI called the store I was to pick it up at and was told they would investigate and contact methat never happenedI called the customer service number after about a week of waiting and was told by TSR A*** *** ###-####-####, Option Extension 2341) that I would be credited $(I wasn't) and he would place a trace on the package which would take days and then they would go from thereAfter waiting a couple more weeks I called again wanting my refundThe TSR placed another trace and told me to call the store the item shipped from if I wanted a refundI called and was told I couldn't get a refund until the trace was over but if I called Guitar Center customer service they could refund meI called back and was told I couldn't get a refund until the trace was finishedI informed them the first trace was about a month ago and they are the ones who did t
I purchased a Taylor Guitar from Guitar Center in June of Taylor has a year warranty on their guitars AND I purchased additional insurance The damage on the guitar was definitely a manufacturing defect and even the employees/the tech at Guitar Center stated that They sent over photos to Taylor and apparently Taylor made me utilize the insurance vs honoring their warranty The insurance claim states the guitar was dropped and it most definitely was not dropped an the damage coudln't even happen like it appears if it was dropped as the grain in the wood is splitting Now, it has taken over a week for the insurance company to refund my money AND I'm going to have to come out of pocket even if I wanted to purchase the same guitar as I had before because Guitar Center is claiming I only paid $for the guitar when I can't find it ANYwhere online for that price They are running a sale right now and I would like the Taylor Koa top guitar that is apparently $mor
I have a complaint about a transaction via phone with Guitar Center Marietta, GaI attempted a purchase via phone with M*** and something occurred where I had to purchase online insteadI called the store back within mins to ask about the productI was told by many different things by different workers at Guitar Center this morning regarding the same productThe first guy I spoke with said that it was placed on layawayThen someone else said it was available and that they had it in hand w/o it being on any other purchase orderI even called the website guitar center dot com & spoke w/A***He mentioned he was not able to see the product online eitherHe called to and spoke with W*** and C***I ended up speaking with Dillon about the matter as he is the manager on duty at the timeHe said he would get back to me by end of dayPlease see link for audio of conversations -- https://youtu.be/Z6vMx6eQxxw The guy M*** is the one whom, I believe, after not receiving
Bought a new guitar online for $onlineIt took almost weeks to be delivered and when it got here it was in a different brand boxOpened it up and the guitar is clearly used - no OG box or packaging, no documentation about the guitar, the pickup is mounted crooked and the condition looks lightly usedAgain, none of the protective materials that you can see if you look at this product unboxing videos on Youtube for comparisonChatted with customer service who could barely be bothered to communicate with meAsked for a supervisorHe said noAsked for a call back from one since the system wouldn't transferHe said sure, tomorrow, goodbyeI then called the 1-number and the girl there also could barely be bothered to help get a supervisor on the phoneAbout an hour after initializing the first chat I finally get a supervisor on the phoneHe says he can't do anything other than a full refundProblem is, I actually wanted a guitar (funny, since I took the time to put a
Purchased an Guitar from their store at: [redacted] Yale St Suite 200, Houston, TX Guitar was pictured in ad to have a part, "Floyd Rose Tremolo bar," only to receive the instrument without said partThe Part alone costs $from a music store that sells themI have contacted the store times and each time I have been given answers ranging from: ask another store for one 10/31/(guitar associate), We will find one and ship it out to you, I will make a note of it and call you back tomorrow 11/1/(manager), They say it didn't come with one; oh its in the picture, let me find one and call you back 11/5/(manager)this is extremely insulting to be lied to again and again and expected to just go away
Well, I have 2 problems with Guitar Center as a whole. I took my guitar in for a setup and the employee took my info and guitar, then told me the tech would reach out to me the following day. I told the employee that I was expecting a high end on-board pickup to be installed in my Larravee L-03 and I would be coming in the next day. I got the pickup and went to the store. I walked over to the Tech counter and he was not present. A manager of some kind came over to help me and it was then that I learned the tech was on vacation. It takes me 45 minutes to drive to the store. Wow, the left hand does not know what the right hand is doing. Just how long were they planning on keeping my guitar before someone tells me the tech is not in house, "he's on vacation" . I asked for my guitar back since I need it for gigs. Thanks to this another music store got my business that day! And Previously I purchased a used Line 6 POD300HD from the Burmingham AL store through the Hobart Indiana GC Store.
Ordered a guitar for christmas giftcalled days bChristmas and told there was an unexplained "hold" on my credit card Order was cancelled and new order put in w/ expedited shipping to arrive for C-masDidn't arrive, called next day and told it didn't ship, put on hold while csa fixed problem Told only left but I got one and would ship immediatelyNever shipped , called back and told once again they would ship immediately About a week after each call I received email stating temporarily out of stock and would ship as soon as they came in Now over months after ordering I receive a terse email simply stating the order has been cancelled I had used a 20% discount coupon for ten and suspect that they didn't want to honor the price I never received any correspondent offering another comparable guitar or other way to make up for such highhanded treatment Here is a copy of the email I sent to them I don't expect any relevant response from them, so I am filing this
I ordered a product from guitarcenter.com that was never delivered to the Guitar Center store I wanted to pick it up at. I called the store I was to pick it up at and was told they would investigate and contact me. that never happened. I called the customer service number after about a week of waiting and was told by TSR A [redacted] ###-####-####, Option 5. Extension 2341) that I would be credited $20 (I wasn't) and he would place a trace on the package which would take 10 days and then they would go from there. After waiting a couple more weeks I called again wanting my refund. The TSR placed another trace and told me to call the store the item shipped from if I wanted a refund. I called and was told I couldn't get a refund until the trace was over but if I called Guitar Center customer service they could refund me. I called back and was told I couldn't get a refund until the trace was finished. I informed them the first trace was about a month ago and they are the ones who did t
Bought piano sold as new productWhen opened at home found that packaging had been previously opened, the bags on the inside had been opened and the contents including all the cables which were supposed to be included were missingGuitar Center is representing used items as new and is removing items which are supposed to be included
I had automatic withdraws being taken off my credit/debit card for lesson in February I informed different people (including manager) to stop withdrawsOn March once again they took without permissionThey also filed a report to credit bureaus
Order #: GCW Order Date: 4/19/ Ship To: N Mayfair Ave Subtotal:$Shipping:$23.77Tax:$25.938% Off A Single Item $89+ | $Max Discount - $27.60Collected: $367.09Order Total:$ PaymentDate Paypalon 4/19/2017$367.09Payment Total:$ I received my package today with a massive hole in the box where it says "Up Do Not Drop FragileI paid $for shippingI want my shipping refunded immediately This if very unprofessionalMy guitar could be damaged due to you lack of caringI am not happyNext time I order it will be from Musicians Friend!
I have purchased a guitar on the used gear section of Guitar Center WebsitePaid for it up front, also the shipmentWhen I got the email for item being ready for picking up I went to the storeThey brought the guitar out and showed me it was brokenThe person who brought it told me it was not boxed, just was wrapped in bubble wrapI took pictures of the damageThey were able to give me a refund for the guitar and the shipmentI also was given a $discount for a promotional discount code I was mailed regarding the purchases I have made with Guitar CenterThe store manager told me, if I make a new purchase online again, they should be able to ship it faster to me at no charge to make up for the inconvenience of this delivery that I had to waitAs I timed my purchase according to my gig for the weekendNow I will be missing it and lose more money I went online to purchase another guitar and have it shipped to me fasterBut online customer service reps were utterly unhel
I had issues with the mixer so I returned it back to guitar centerHowever the money for the warranty coverage wasn’t given back to meI then called Asurion and they told me that guitar center was supposed to return the warranty money but now guitar center is saying otherwiseThey keep going back and fourth
I bought a guitar amplifier from the GuitarCenter.com on 12/16/2015 ORDER# GC10637651 The product started partially malfunctioning 3/18/2016 (one of the two tubes of the amplifier is dead, very unusual for a new amplifier). I contacted the support on line chat service of the company to explore the available options to get a solution. The representative informed me there is nothing they will do since the return period of 45 days is due and I did not purchase extended warranty from the store. The representative suggest to take the item to their nearest location to get the amplifier checked and repaired on my expense since I did not buy the extended warranty. The product has 2 years warranty from the manufacturer. Having such misrepresentation and lack of interest in help to resolve the problems a customer has with a purchase, clearly shows the lack of interest in your business. When I asked the representative to provide me an address where I could send my complaint/request
I have purchased a guitar on the used gear section of Guitar Center WebsitePaid for it up front, also the shipmentWhen I got the email for item being ready for picking up I went to the storeThey brought the guitar out and showed me it was brokenThe person who brought it told me it was not boxed, just was wrapped in bubble wrapI took pictures of the damageThey were able to give me a refund for the guitar and the shipmentI also was given a $discount for a promotional discount code I was mailed regarding the purchases I have made with Guitar CenterThe store manager told me, if I make a new purchase online again, they should be able to ship it faster to me at no charge to make up for the inconvenience of this delivery that I had to waitAs I timed my purchase according to my gig for the weekendNow I will be missing it and lose more money
I went online to purchase another guitar and have it shipped to me fasterBut online customer service reps were utterly unhel
I ordered a product from Guitar Center on 2/12, on top of it taking for ever and a day for them to ship the product, I received the product missing partsAfter spending weeks trying to get in contact with them, they finally responded and agreed to ship the missing partsNow days after I placed the order, I received the missing partsBut wait, theres moreThe parts I received were for the wrong item, so once again I am back to missing key parts for my guitarGuitar Center is without a doubt the worst company I have ever dealt with
I purchased a Taylor Guitar from Guitar Center in June of Taylor has a year warranty on their guitars AND I purchased additional insurance The damage on the guitar was definitely a manufacturing defect and even the employees/the tech at Guitar Center stated that They sent over photos to Taylor and apparently Taylor made me utilize the insurance vs honoring their warranty The insurance claim states the guitar was dropped and it most definitely was not dropped an the damage coudln't even happen like it appears if it was dropped as the grain in the wood is splitting Now, it has taken over a week for the insurance company to refund my money AND I'm going to have to come out of pocket even if I wanted to purchase the same guitar as I had before because Guitar Center is claiming I only paid $for the guitar when I can't find it ANYwhere online for that price They are running a sale right now and I would like the Taylor Koa top guitar that is apparently $mor
WAS SOLD A GUITAR AMP THAT WAS SIAD TO BE IN PERFECT WORKING ORDER, EVEN SO I ASKED FOR THE AMP TO BE TESTED BEFORE SHIPPINGAMP ARRIVED DEFECTIVE, AND THE CLERK TOLD ME HE ONLY TESTED ONE INPUT AND YES THAT INPUT WORKS BUT THE OTHER INPUTS ARE DEFECTIVETHE OFFERED NO RECOMPENSE AND ALL I ASKED FOR WAS A $CREDIT TO HAVE A TECHNICIAN LOOK AT IT AND I OFFERED TO VOCER THE REPAIR COST, ALL I WAS ASKING FOR WAS THE SERVICE FEEUPON THIS REQUEST THEY WERE RUDE AND UNCOMPROMISINGI'M YEARS OLD AND DISABLED THEY TOOK ADVANTAGE OF MY CONDITION AS I AM NOT ABLE TO PACK THE ITEM UP AND HAVE IT RETURNEDIT'S DISGUSTING TO HAVER THEM PREYING ON THE DISABLED AND FELLOW MUSICIANSGUITAR CENTER IS A TOTAL RIP OFFITEM WAS PURCHASED AT A RHODE ISLAND GUITAR CENTER
I ordered an ART MXmixer from Guitar CenterI specifically ordered it because I needed that model which is a mono mixer, not stereoThe unit I ordered was a new unitNothing on the site called it refurbished or usedWhat I received was a clearly used and abused ART MX821S modelSo not only did they send me a beat up used mixer, that wasn't in an original box, and contained no manuals or vendor documentation of any kindBut to add insult to injury it was the wrong model with stereo output and pan controls which I didn't need or wantI specifically ordered it from them because they had this previous model in stock and new on their siteNow they have taken the model I ordered down and list it as not availableHORRIBLE COMPANY! I have read other reports on twitter of them trying to pass off used and returned equipment as new
Honestly, guitar center has tones of positive site factor, except this one
And this one, it the honesty of the business
I ordered a back-order item online during the end of September
During the time, there were other dealer offered a better deal on the same item
(considering, the total is about $difference and will received item in person on time)
After the few consideration, we decide purchased from Guitar Center due to the payment solution reason
When I ordered the item, the website indicated it will "available" at Oct 12th,
Considering I'll need it by (Oct 19th, 2016), it will fit the our need on time
On October 5th, I found same item noted "In Stock" online
Therefore, I took advantage to contact their customer services to check my order status
The customer services tried to explain it might caused by system error, and told me that my item will ship out ON-TIME
I told them, as long as it can shipped out ON-TIME, it'll be fine with me
I ordered a product from guitarcenter.com that was never delivered to the Guitar Center store I wanted to pick it up atI called the store I was to pick it up at and was told they would investigate and contact methat never happenedI called the customer service number after about a week of waiting and was told by TSR A*** *** ###-####-####, Option Extension 2341) that I would be credited $(I wasn't) and he would place a trace on the package which would take days and then they would go from thereAfter waiting a couple more weeks I called again wanting my refundThe TSR placed another trace and told me to call the store the item shipped from if I wanted a refundI called and was told I couldn't get a refund until the trace was over but if I called Guitar Center customer service they could refund meI called back and was told I couldn't get a refund until the trace was finishedI informed them the first trace was about a month ago and they are the ones who did t
I purchased a Taylor Guitar from Guitar Center in June of Taylor has a year warranty on their guitars AND I purchased additional insurance The damage on the guitar was definitely a manufacturing defect and even the employees/the tech at Guitar Center stated that They sent over photos to Taylor and apparently Taylor made me utilize the insurance vs honoring their warranty The insurance claim states the guitar was dropped and it most definitely was not dropped an the damage coudln't even happen like it appears if it was dropped as the grain in the wood is splitting Now, it has taken over a week for the insurance company to refund my money AND I'm going to have to come out of pocket even if I wanted to purchase the same guitar as I had before because Guitar Center is claiming I only paid $for the guitar when I can't find it ANYwhere online for that price They are running a sale right now and I would like the Taylor Koa top guitar that is apparently $mor
I have a complaint about a transaction via phone with Guitar Center Marietta, GaI attempted a purchase via phone with M*** and something occurred where I had to purchase online insteadI called the store back within mins to ask about the productI was told by many different things by different workers at Guitar Center this morning regarding the same productThe first guy I spoke with said that it was placed on layawayThen someone else said it was available and that they had it in hand w/o it being on any other purchase orderI even called the website guitar center dot com & spoke w/A***He mentioned he was not able to see the product online eitherHe called to and spoke with W*** and C***I ended up speaking with Dillon about the matter as he is the manager on duty at the timeHe said he would get back to me by end of dayPlease see link for audio of conversations -- https://youtu.be/Z6vMx6eQxxw The guy M*** is the one whom, I believe, after not receiving