In May I ordered several items using their gift card bucks they sent me as a reward for purchases madeThe order was slightly over the amount of the card so my credit card was used to make up the differenceitems went on back order and have been cancelled by Guitar Center with no explanationI called them to find out what happened and they had no reasonI asked if I was to be given a credit or if my card would still be chargedThey said the charge would drop off which it hasn't and they don't give credit for the gift cardI have filed with my credit card company for fraud and am waiting to hear back from themApparently from what I see online this isn't the only time they have done something like this to someoneEven if my credit card is refunded I still am out the rewards I earned and they refuse to honor it
I financed my Suzuki digital grand piano through Guitar Center Synchrony Bank.The piano came damagedPiano weighted lbsTook movers to assembleI had to get my movers to take an extra hour to go to Home Depot to get the correct size screws(SCREWS THAT CAME WITH THE PIANO WERE WAY TOO SHORT)The screws an additional $x SIZE M16-60, special screws for the weight of the piano.Time I paid for movers to stay an extra hour is another $100.This piano is extremely heavyThe amount agreed after all this by GC staff: RAYONA C***, dated 1-15-is $2141.49, per an email which I've submitted to the bank also attached to this complaintShe had accidentally refunded me the wrong amount from the original priceMs C*** adjusted my bill to $I received my Synchrony Bank statement and it says $2469! Wrong! I wrote Ms C*** and she has not responded, so I am filing a complaint through the Revdex.comHow many other pianos had defective screws (another issue is wh
I purchased an item from their online service for Christmas and I was informed that it was "back ordered after I had already paidas the back order date approached they then informed me that it was going to be even longer so I told them to cancel the order On January 18th I received an email informing me that they canceled my order and it would to business days before I would receive my refund EMAIL SAID: "Hello Peter, the order had been cancelled, if you have any further questions or require further assistance"It is now February and I have not received a refund or a reply to my emails
Please help me
I ordered items on orders and they cancelled both ordersWhat a waste of time and effortMeanwhile I missed similar deals from reputable retailersOrder #: GCWOrder #: GCWEvery time I deal with GC I wish I had not
I placed an order for a guitar multi-effect with added warranty on 12/09/as a Christmas gif, and I am yet to receive my productThe next day after placing my order that was IN STOCK at the time, I got an email from Guitar Center that my product was back orderedI contacted Guitar Center inquiring why the multi-effect was back ordered when it was clearly was advertised as "in stock", but I was not provided with an explanation/reason; instead I was told that my item will be available on 01/09/Disappointed as I was for this will not be a Christmas gift, I patiently waited for any updates from Guitar Center, until I got an email today 1/8/stating that my item will ship WITHIN THE NEXT DAYS!
My pain now that I cannot accept a refund because I simply cannot find this multi-effect anywhere else for the same price, so a refund of my money is a double loss (not getting what I paid for, and having to pay more to get it from somewhere else)
When purchasing a AGK CCondensor microphone (NEW condition) from guitar center the sales rep brought the product to the counter and the security seal was broken (torn off with paper and sticker residue from the security seal still on the case) in addition there was obvious damage to the back of the case ( dents and scrape) as well as the feet of the case had scuffed on them After the sales rep had ensured it was a new product the I pointed out the damage to the case and noted to the sales rep the security seal had been broken At this point the sales rep backed pedaled and said he could not say whether or not the product was condition was new, used, or returnedHe stated it could be the floor model yet, the floor model was still physically in a display case just feet from us I filed a complaint with corporate and did not receive a follow up call after they stated I would receive a call from them I did not receive call till I place a follow up call to the corporate The store manager called me back and in our conversation stated that this piece of equipment was "probably a floor model" when I stated the floor model was still in the case the stated that it was "probably a return" and said he could look it up to see if it was a return or not, but was reluctant in doing so He stated there can be a 10% discount for returned merchandise at this point and was sorry it was not offered to me The manager was NOT transparent on the condition of the product even at this point
There was an advertisement on a website I frequent showing a product on saleUpon clicking the link it took me to their website where the product showed a different priceI contacted GC to inform them I would like the advertised priceThey offered me 15% off instead and refused to honor their advertisement
I have placed an order for a used DJ Mixer and a turntable on the website The mixer was shipped in a timely manner and I actually just received itIt came not as describedBroken, with tape on the bottom with screws and faders missing Not as the website showed or described (apparently this is "great" condition)
The turntable I originally ordered, was cancelled because apparently when a used item is posted online, by the time someone one orders it and the store picks it for shipping, it can be sold to someone else So the order was cancelled I placed another order for a different used turntable at a different store, and the item never shipped They held on to the funds for over a week before I got fed up and cancelled the order
This is not the way to do business I shouldn't have to be on the phone with guitar center every day to make sure everyone is doing their job Every single Guitar Center I've been to has been absolutely dead so I don't understand why it take
On September 19th 2015, I placed an order for a set of Yamaha DTX542K electronic drumsThe sale price was $with an additional offer of a $promotional e-Certificate that would be delivered on or about days after purchaseThis was a part of Guitar Center's "Yamaha Month" promo that they were running during September Guitar Center charged my credit card on 09/23/and shipped out "box B" on 09/24/This only included the frame and control module"Box A" was backorderedAfter several calls and a lot of waiting, Guitar Center finally shipped "box A" on 12/03/On 01/19/16, I still had not received my $promo e-certificateI called Guitar Center several times that day to try to find out why they had not sent the e-certificateI finally got ahold of someone who could look into it (Jared)He said "Guitar Center extends their return period during December through January 31st instead of the standard day return policySince box "A" shipped on December
I am writing in respect to a purchase I made of a Hofner Ignition Series Violin Electric Guitar on 1/28/I was excited for the purchase, and even more so that it got shipped the next day (1/29/2018)Fast forward to February 8, and many days of checking to see if the tracking information indicated any change, I decided to call Guitar Center customer service to see what was causing delayOn my first call, I was directed to check in with UPS, which they stated that while a label was created on their system, they had not scanned the receipt of any itemsI call Guitar Center's customer service again, tell them that UPS never received it, so they now direct me to the store where the guitar was shipped from - the Raleigh, NC Guitar CenterI spoke to a Guillermo, who showed interest and concern, and told me that he'd investigate the matter furtherWithin an hour he calls me back and gives me the bad news that he searched the store and could not find the guitarHe was extremely apolo
I processed an order on July 20th via the Guitarcenter.com websiteI went by the website's information telling me the order is available for in-store pick up after it was paidAfter placing the order I rode the bus which took more than one hourArriving at the store I showed the clerk my email confirmation, and he knew the order was placed and it was the correct storeTen minutes later he arrives and tells me he can't process the orderI asked him "Why not?"He tells me they can't process the order at this timeThe manager says he can swipe my card again, and run another transaction while the other one cancelsI advised him this was worse than me just leaving the order cancelledI'm trying to wrap my head around how I can pay for something online, and show up at the store, but leave with no product
I've spoken to Guitar Center twice on the phone, and they've said my refund should arrive within 5-business daysIt has been eight days since the purchase, and I still don't
Today, July 24, I finally received a refund from an order that I returned on July It was a complicated matter and I will spare the saga, but after being promised a refund to my Paypal account by no less than different customer service employees in chats and emails, I did not receive the refunds until I filed claims with both Paypal and my bank account
I live in a town where Guitar Center is of two places where you can actually go to a music storeAs a woman, I find it to be a toxic environmentAfter this ordeal, I will never give Guitar Center my business either online or on store
During May 2018, I bought the following products at Guitar Center and I purchased pro-coverage insurance for them: - Pioneer CDJ - Pioneer DJM After a few weeks, an accident happened and my products were brokenI filled claims online with the following SR Number and sent the products back to Guitar Center for repairment- 109-300-- 109-300-- 109-300-After filling those claims, I kept receiving email updates from Guitar CenterHowever, after a few weeks, I stopped receiving any further updatesOn 08/16/2018, 3:PM I called Guitar Center Customer Service ###-###-#### for the first time to check my repairment statusOn 08/22/2018, 1:PM I called Guitar Center Customer Service ###-###-#### again to confirm the status of repairmentThe representative confirmed with me that they can't repair those three products and will issue a full refund to me08/30/2018, 11:AM I called Guitar Center Customer Service ###-###-#### for the third time to double check
Today, July 24, I finally received a refund from an order that I returned on July It was a complicated matter and I will spare the saga, but after being promised a refund to my Paypal account by no less than different customer service employees in chats and emails, I did not receive the refunds until I filed claims with both Paypal and my bank account
I live in a town where Guitar Center is of two places where you can actually go to a music storeAs a woman, I find it to be a toxic environmentAfter this ordeal, I will never give Guitar Center my business either online or on store
Guitar Center falsely advertised a new Ernie Ball Music Man guitar in Chili Red for $I refreshed my browser and added the item to my cart where it showed up as $(full-price)I initiated an IM session with Customer Support from my mobile appAfter minutes their offer was to give me the guitar at $(you read that right; $ABOVE LIST)They refused to acknowledge the item was on-sale suggesting it was used, however I pulled it up on line and it said "Pre-Order"In the IM session they wrote down the customer service number then immediately disconnected so I lost the number AND the entire threadI called the Customer Service number where they worked with me for another minutes; they acknowledged the item was on sale but claimed it was no longer availableThe website was messed up as well where they showed two identical descriptions with different GC item numbersWhen I pointed out it showed available on the website, in fact it was suddenly "top seller" they back-tracked, agreed it was availablem and offered to give it to me for $The item was listed as "on-sale" that day and Guitar Center refused to honor the priceIt was a total bait and switch and it is unacceptable to not honor the advertised priceIt bothers me that they were so unethical and I would hope someone more senior in Guitar Center customer service would contact me directly and make this right
Purchased an Guitar from their store at: *** Yale St Suite 200, Houston, TX Guitar was pictured in ad to have a part, "Floyd Rose Tremolo bar," only to receive the instrument without said partThe Part alone costs $from a music store that sells themI have contacted the store times and each time I have been given answers ranging from: ask another store for one 10/31/(guitar associate), We will find one and ship it out to you, I will make a note of it and call you back tomorrow 11/1/(manager), They say it didn't come with one; oh its in the picture, let me find one and call you back 11/5/(manager)this is extremely insulting to be lied to again and again and expected to just go away
I ordered an Epiphone guitar at Guitarcenter.com Order #:
GC
Order Date:
11/19/
When I place this order, I assumed I was paying for and would receive a new guitar What I received was a used guitar that had a major defect Guitarcenter.com supervisor N*** *** was unwilling to work with me on replacing what I ordered, that is, a new guitar or a guitar in new condition I had placed several calls to the online support center and have been unable to rectify this unfortunate situation
A used Native Instruments Komplete Audio was ordered on the Guitar Center website and shipped from the brick and mortar Guitar Center in Marietta, GA Upon attempting to register the unit with the manufacturer (Native Instruments), it was discovered that the unit was already registered to another Native Instruments account It is not Native Instruments policy to deactivate registration on an account without a request from that account holder I was prompted to contact the seller and request a Transfer ID
Upon contacting Guitar Center's customer service hotline, I was prompted to contact the store in GA My first call was placed on hold and then disconnected after an employee took my number and promised a manager would contact me shortly I did not receive a call back and instead called the store again after several days
After waiting to speak with a manager, I was told that I should "Spend another $and get one that can be registered" The manager did not offer to
I ordered a used string bass guitar from this store online on March for $The picture showed a string bass guitar with silver triangle on the fretboardIt had knobs on the guitar body and electric pick ups centered on the bodyThe picture was very dark and hard to make out the colorThe listing also said that the product came with a caseThe bass guitar arrived today, March and it is a completely different guitar of much lower quality than the one in the pictureThe guitar they sent had a completely different neck and bodyThis guitar only has knobs and the pickups are off-setThere is no way to mistake the guitarsAlso there was no case that came with the guitarI contacted Guitar Center Customer Service and they said it was a mistake by a low level employee and I could either keep the Guitar and they would send me a case or return it for a refundI said I wasn't going to keep the guitar for the price I paidThey issued me a return shippin
As for new gear they have great deals but a recently purchased used amp in "excellent" condition turned out to be very dirty, the on light did not work and the sound would go up and downI have called several times and was told the store manager from where it came in Palmdale, Ca from would call meHe only did call after I had called a 3rd time and he was called by customer serviceI was told by customer service that this was a previously returned amp that the condition had not been updated to poorAs for a resolution I was told he would refund it and also refund my shipping which should be a no brainerI was also told he would take 15% off a new ampBig deal, I get the 20% off coupons all the time and the time I will waste going to a store to return it isn't worth itSave yourself some trouble and shop elsewhere if you are looking for used gear
In May I ordered several items using their gift card bucks they sent me as a reward for purchases madeThe order was slightly over the amount of the card so my credit card was used to make up the differenceitems went on back order and have been cancelled by Guitar Center with no explanationI called them to find out what happened and they had no reasonI asked if I was to be given a credit or if my card would still be chargedThey said the charge would drop off which it hasn't and they don't give credit for the gift cardI have filed with my credit card company for fraud and am waiting to hear back from themApparently from what I see online this isn't the only time they have done something like this to someoneEven if my credit card is refunded I still am out the rewards I earned and they refuse to honor it
I financed my Suzuki digital grand piano through Guitar Center Synchrony Bank.The piano came damagedPiano weighted lbsTook movers to assembleI had to get my movers to take an extra hour to go to Home Depot to get the correct size screws(SCREWS THAT CAME WITH THE PIANO WERE WAY TOO SHORT)The screws an additional $x SIZE M16-60, special screws for the weight of the piano.Time I paid for movers to stay an extra hour is another $100.This piano is extremely heavyThe amount agreed after all this by GC staff: RAYONA C***, dated 1-15-is $2141.49, per an email which I've submitted to the bank also attached to this complaintShe had accidentally refunded me the wrong amount from the original priceMs C*** adjusted my bill to $I received my Synchrony Bank statement and it says $2469! Wrong! I wrote Ms C*** and she has not responded, so I am filing a complaint through the Revdex.comHow many other pianos had defective screws (another issue is wh
I purchased an item from their online service for Christmas and I was informed that it was "back ordered after I had already paidas the back order date approached they then informed me that it was going to be even longer so I told them to cancel the order On January 18th I received an email informing me that they canceled my order and it would to business days before I would receive my refund EMAIL SAID: "Hello Peter, the order had been cancelled, if you have any further questions or require further assistance"It is now February and I have not received a refund or a reply to my emails
Please help me
I ordered items on orders and they cancelled both ordersWhat a waste of time and effortMeanwhile I missed similar deals from reputable retailersOrder #: GCWOrder #: GCWEvery time I deal with GC I wish I had not
I placed an order for a guitar multi-effect with added warranty on 12/09/as a Christmas gif, and I am yet to receive my productThe next day after placing my order that was IN STOCK at the time, I got an email from Guitar Center that my product was back orderedI contacted Guitar Center inquiring why the multi-effect was back ordered when it was clearly was advertised as "in stock", but I was not provided with an explanation/reason; instead I was told that my item will be available on 01/09/Disappointed as I was for this will not be a Christmas gift, I patiently waited for any updates from Guitar Center, until I got an email today 1/8/stating that my item will ship WITHIN THE NEXT DAYS!
My pain now that I cannot accept a refund because I simply cannot find this multi-effect anywhere else for the same price, so a refund of my money is a double loss (not getting what I paid for, and having to pay more to get it from somewhere else)
When purchasing a AGK CCondensor microphone (NEW condition) from guitar center the sales rep brought the product to the counter and the security seal was broken (torn off with paper and sticker residue from the security seal still on the case) in addition there was obvious damage to the back of the case ( dents and scrape) as well as the feet of the case had scuffed on them After the sales rep had ensured it was a new product the I pointed out the damage to the case and noted to the sales rep the security seal had been broken At this point the sales rep backed pedaled and said he could not say whether or not the product was condition was new, used, or returnedHe stated it could be the floor model yet, the floor model was still physically in a display case just feet from us I filed a complaint with corporate and did not receive a follow up call after they stated I would receive a call from them I did not receive call till I place a follow up call to the corporate The store manager called me back and in our conversation stated that this piece of equipment was "probably a floor model" when I stated the floor model was still in the case the stated that it was "probably a return" and said he could look it up to see if it was a return or not, but was reluctant in doing so He stated there can be a 10% discount for returned merchandise at this point and was sorry it was not offered to me The manager was NOT transparent on the condition of the product even at this point
There was an advertisement on a website I frequent showing a product on saleUpon clicking the link it took me to their website where the product showed a different priceI contacted GC to inform them I would like the advertised priceThey offered me 15% off instead and refused to honor their advertisement
I have placed an order for a used DJ Mixer and a turntable on the website The mixer was shipped in a timely manner and I actually just received itIt came not as describedBroken, with tape on the bottom with screws and faders missing Not as the website showed or described (apparently this is "great" condition)
The turntable I originally ordered, was cancelled because apparently when a used item is posted online, by the time someone one orders it and the store picks it for shipping, it can be sold to someone else So the order was cancelled I placed another order for a different used turntable at a different store, and the item never shipped They held on to the funds for over a week before I got fed up and cancelled the order
This is not the way to do business I shouldn't have to be on the phone with guitar center every day to make sure everyone is doing their job Every single Guitar Center I've been to has been absolutely dead so I don't understand why it take
On September 19th 2015, I placed an order for a set of Yamaha DTX542K electronic drumsThe sale price was $with an additional offer of a $promotional e-Certificate that would be delivered on or about days after purchaseThis was a part of Guitar Center's "Yamaha Month" promo that they were running during September Guitar Center charged my credit card on 09/23/and shipped out "box B" on 09/24/This only included the frame and control module"Box A" was backorderedAfter several calls and a lot of waiting, Guitar Center finally shipped "box A" on 12/03/On 01/19/16, I still had not received my $promo e-certificateI called Guitar Center several times that day to try to find out why they had not sent the e-certificateI finally got ahold of someone who could look into it (Jared)He said "Guitar Center extends their return period during December through January 31st instead of the standard day return policySince box "A" shipped on December
I am writing in respect to a purchase I made of a Hofner Ignition Series Violin Electric Guitar on 1/28/I was excited for the purchase, and even more so that it got shipped the next day (1/29/2018)Fast forward to February 8, and many days of checking to see if the tracking information indicated any change, I decided to call Guitar Center customer service to see what was causing delayOn my first call, I was directed to check in with UPS, which they stated that while a label was created on their system, they had not scanned the receipt of any itemsI call Guitar Center's customer service again, tell them that UPS never received it, so they now direct me to the store where the guitar was shipped from - the Raleigh, NC Guitar CenterI spoke to a Guillermo, who showed interest and concern, and told me that he'd investigate the matter furtherWithin an hour he calls me back and gives me the bad news that he searched the store and could not find the guitarHe was extremely apolo
I processed an order on July 20th via the Guitarcenter.com websiteI went by the website's information telling me the order is available for in-store pick up after it was paidAfter placing the order I rode the bus which took more than one hourArriving at the store I showed the clerk my email confirmation, and he knew the order was placed and it was the correct storeTen minutes later he arrives and tells me he can't process the orderI asked him "Why not?"He tells me they can't process the order at this timeThe manager says he can swipe my card again, and run another transaction while the other one cancelsI advised him this was worse than me just leaving the order cancelledI'm trying to wrap my head around how I can pay for something online, and show up at the store, but leave with no product
I've spoken to Guitar Center twice on the phone, and they've said my refund should arrive within 5-business daysIt has been eight days since the purchase, and I still don't
Today, July 24, I finally received a refund from an order that I returned on July It was a complicated matter and I will spare the saga, but after being promised a refund to my Paypal account by no less than different customer service employees in chats and emails, I did not receive the refunds until I filed claims with both Paypal and my bank account
I live in a town where Guitar Center is of two places where you can actually go to a music storeAs a woman, I find it to be a toxic environmentAfter this ordeal, I will never give Guitar Center my business either online or on store
During May 2018, I bought the following products at Guitar Center and I purchased pro-coverage insurance for them: - Pioneer CDJ - Pioneer DJM After a few weeks, an accident happened and my products were brokenI filled claims online with the following SR Number and sent the products back to Guitar Center for repairment- 109-300-- 109-300-- 109-300-After filling those claims, I kept receiving email updates from Guitar CenterHowever, after a few weeks, I stopped receiving any further updatesOn 08/16/2018, 3:PM I called Guitar Center Customer Service ###-###-#### for the first time to check my repairment statusOn 08/22/2018, 1:PM I called Guitar Center Customer Service ###-###-#### again to confirm the status of repairmentThe representative confirmed with me that they can't repair those three products and will issue a full refund to me08/30/2018, 11:AM I called Guitar Center Customer Service ###-###-#### for the third time to double check
Today, July 24, I finally received a refund from an order that I returned on July It was a complicated matter and I will spare the saga, but after being promised a refund to my Paypal account by no less than different customer service employees in chats and emails, I did not receive the refunds until I filed claims with both Paypal and my bank account
I live in a town where Guitar Center is of two places where you can actually go to a music storeAs a woman, I find it to be a toxic environmentAfter this ordeal, I will never give Guitar Center my business either online or on store
Guitar Center falsely advertised a new Ernie Ball Music Man guitar in Chili Red for $I refreshed my browser and added the item to my cart where it showed up as $(full-price)I initiated an IM session with Customer Support from my mobile appAfter minutes their offer was to give me the guitar at $(you read that right; $ABOVE LIST)They refused to acknowledge the item was on-sale suggesting it was used, however I pulled it up on line and it said "Pre-Order"In the IM session they wrote down the customer service number then immediately disconnected so I lost the number AND the entire threadI called the Customer Service number where they worked with me for another minutes; they acknowledged the item was on sale but claimed it was no longer availableThe website was messed up as well where they showed two identical descriptions with different GC item numbersWhen I pointed out it showed available on the website, in fact it was suddenly "top seller" they back-tracked, agreed it was availablem and offered to give it to me for $The item was listed as "on-sale" that day and Guitar Center refused to honor the priceIt was a total bait and switch and it is unacceptable to not honor the advertised priceIt bothers me that they were so unethical and I would hope someone more senior in Guitar Center customer service would contact me directly and make this right
Purchased an Guitar from their store at: *** Yale St Suite 200, Houston, TX Guitar was pictured in ad to have a part, "Floyd Rose Tremolo bar," only to receive the instrument without said partThe Part alone costs $from a music store that sells themI have contacted the store times and each time I have been given answers ranging from: ask another store for one 10/31/(guitar associate), We will find one and ship it out to you, I will make a note of it and call you back tomorrow 11/1/(manager), They say it didn't come with one; oh its in the picture, let me find one and call you back 11/5/(manager)this is extremely insulting to be lied to again and again and expected to just go away
I ordered an Epiphone guitar at Guitarcenter.com Order #:
GC
Order Date:
11/19/
When I place this order, I assumed I was paying for and would receive a new guitar What I received was a used guitar that had a major defect Guitarcenter.com supervisor N*** *** was unwilling to work with me on replacing what I ordered, that is, a new guitar or a guitar in new condition I had placed several calls to the online support center and have been unable to rectify this unfortunate situation
A used Native Instruments Komplete Audio was ordered on the Guitar Center website and shipped from the brick and mortar Guitar Center in Marietta, GA Upon attempting to register the unit with the manufacturer (Native Instruments), it was discovered that the unit was already registered to another Native Instruments account It is not Native Instruments policy to deactivate registration on an account without a request from that account holder I was prompted to contact the seller and request a Transfer ID
Upon contacting Guitar Center's customer service hotline, I was prompted to contact the store in GA My first call was placed on hold and then disconnected after an employee took my number and promised a manager would contact me shortly I did not receive a call back and instead called the store again after several days
After waiting to speak with a manager, I was told that I should "Spend another $and get one that can be registered" The manager did not offer to
I ordered a used string bass guitar from this store online on March for $The picture showed a string bass guitar with silver triangle on the fretboardIt had knobs on the guitar body and electric pick ups centered on the bodyThe picture was very dark and hard to make out the colorThe listing also said that the product came with a caseThe bass guitar arrived today, March and it is a completely different guitar of much lower quality than the one in the pictureThe guitar they sent had a completely different neck and bodyThis guitar only has knobs and the pickups are off-setThere is no way to mistake the guitarsAlso there was no case that came with the guitarI contacted Guitar Center Customer Service and they said it was a mistake by a low level employee and I could either keep the Guitar and they would send me a case or return it for a refundI said I wasn't going to keep the guitar for the price I paidThey issued me a return shippin
As for new gear they have great deals but a recently purchased used amp in "excellent" condition turned out to be very dirty, the on light did not work and the sound would go up and downI have called several times and was told the store manager from where it came in Palmdale, Ca from would call meHe only did call after I had called a 3rd time and he was called by customer serviceI was told by customer service that this was a previously returned amp that the condition had not been updated to poorAs for a resolution I was told he would refund it and also refund my shipping which should be a no brainerI was also told he would take 15% off a new ampBig deal, I get the 20% off coupons all the time and the time I will waste going to a store to return it isn't worth itSave yourself some trouble and shop elsewhere if you are looking for used gear