Purchased an Guitar from their store at: *** Yale St Suite 200, Houston, TX Guitar was pictured in ad to have a part, "Floyd Rose Tremolo bar," only to receive the instrument without said partThe Part alone costs $from a music store that sells themI have contacted the store times and each time I have been given answers ranging from: ask another store for one 10/31/(guitar associate), We will find one and ship it out to you, I will make a note of it and call you back tomorrow 11/1/(manager), They say it didn't come with one; oh its in the picture, let me find one and call you back 11/5/(manager)this is extremely insulting to be lied to again and again and expected to just go away
I purchased a used guitar amplifier from Guitar Center at Sunset Blvd on 8/7/As part of this transaction, I was told I would receive Guitar Center Bucks in days that could be "used as if it were cash in the store"I received an email from Guitar Center on 9/23/that said I received Guitar Center Bucks that must be used by 10/3/I purchased two Wampler effects pedals from Guitar Center at Sunset Blvd on 9/24/The price of each of these pedals exceeded the amount of Guitar Center Bucks I was using, so I paid for the balanceIt appears as though the sales associate applied a portion of the Guitar Center Bucks to the cost of each pedal
I returned one of the two effects pedals on 10/8/to Guitar Center at West Pico BlvdThe sales associate simply credited my original payment method for the net cost of the pedal I was returning (the retail price of the pedal less the portion of the Guitar Center Bucks originally applied)I mentioned to the sales assoc
Guitar Center is one of a rare few that have been able to take me from "I'm so glad I found this store!" to "I never want to business with this store again." in just a few hours
The history of this is as follows:
I see a mandolin I want to buy
I check if online store says its in stock
I find it in stock locally (an hour's drive) and try to order
Your online ordering system keep trying to have me ship it, even though it's in stock locally
I finally call your online CS, and he says it's fixed and send me a quote
I order the quote, and suddenly the item is being SHIPPED
Once I figure out what's happening, I call CS, and today called the store They DO have one in stock They put it behind the counter for me to pick up I go ahead and order a keyboard to go with it
I drive an hour
I walk in, they find it after some time looking, and ask me how I want to pay for it
I advise them I already paid for it online, but they shipped one even though they have the mandolin in stock I just want to pick up the one I ordered
I'm advised they can't do that, because they have serial numbers and I was assigned the one being shipped?
After giving up on that, I tried to pick up my keyboard
They can't give me that either, because it's still "processing" hours after you took my money online
I walk out of the store, and drive an hour back home
I pondered if I was being unreasonable about this for a bit, but it comes down to this: I was offered an in store pickup with it in stock, and then had that receded once you had my money I ordered something to go with it, you took my money on that order too, and are now telling me I can't pick that up EIGHT HOURS LATER
I'm not feeling good about doing business with your stores in the future, and any reviews or comments to clients I make will mention that
Keep in mind, I'm not calling out any specific employee: This is a problem with your overall CS process
And after sending in a complaint, a few hours later, I get a response: A BLANK email
I have to start taking this personally at some point
I opened chat with Custom service again:
Employee:
One moment
Employee:
We definitely appreciate you giving your feedback on this situation and we do sincerely apologize for the inconvenienceWhat can we do to help you feel better about the situation?
John August 18, 5:10:PM
I'm not sure how to answer that, since you're not personally at fault here, and I'm wandering far past the point of reasonable discussion on the subject Perhaps they could fix the website? Not setup rules that say a store can't deal with problems, due to inventory serial numbers not matching? Actually let me pickup my merchandice after charging me for an item listed as "For pickup", instead of sitting on it and listing it as "processing"
John August 18, 5:11:PM
Seriously, I've never had something listed as processing for that many hours before Not even for fraud prevention
Employee:
We do apologize for the logistical issuesWe're always looking to make improvements to the system and your feedback is important to that goalI'll definitely forward on the feedbackIs there anything else I can do beyond that?
John August 18, 5:16:PM
Considering that this problems seems to be a theme with your employer: ***medium.com/@RobJ_/is-guitar-center-stupid-bae72d3e02fd I very much doubt that are looking to correct such things That was last year, from someone else
John August 18, 5:17:PM
So, aside from that, I will take it that your hands are tied as well, and that there is nothing to be done except wait and make sure I don't make the same mistakes twice
Employee:
I assure you that we are trying to make fixesWhen updating systems on such a large scale, there are certain to be some logistical snags here and thereWe're working through them as quickly as we canAre there any other questions or concerns I can address at this time?
John August 18, 5:21:PM
Nope Thankee Good luck on your day
So, just to be clear: The employees are not the issue It seems to be the company and their polices It's no wonder they just flat-tone out the phrase "That's all I can do.", since they can't even exchange the same item without it breaking their inventory system
Fender Steve Harris Signature Precision Bass White Electric Guitar
I ordered the above used bass guitar from Guitar Center Online on December 12, Please see the attached receiptI paid a total of $for the instrumentI understand that it is your policy to ensure that the used equipment you sell is in good working condition
Once received the guitar and started playing it, I discovered that the tuning mechanism is not working properlyI brought the guitar into a Guitar Center in Raritan, NJ for assistance and was quoted $for "Tuning Machine Head Install and Restring." Please see the attached Repair Work Order
This is the second time I have purchased a used instrument from Guitar Center that needed repair or replacement from the get go, though I paid considerably more for this oneI am therefore demanding that Guitar Center repair this instrument at no charge to meI paid almost $for a high-end instrument and I expect it to fully function as designed-not
On Dec 23, 2015, I ordered three items from Guitar Center; Order #GC10684164RAt the time, I had three Promo Codes
As is often the case, Guitar Center never has had items that were listed on saleI had to settle on an upgraded model, which was $more than the sale itemThis has happened before with other transactions at Guitar CenterPromo Code t803bz1w7ydwas for 20% off on a total purchase above $Promo Code t803bz1w7ydhas been validated by several Guitar Center employees with whom I have interactedThe store representative entered that number (t803bz1w7yd23) in with my orderThe discounted amount was not applied to the purchaseThe two other Promo Code coupons SNOWROCKS for the 8% off; and Snowdayswith 45% off any one itemThose codes were not usedHowever, Guitar Center now wants to use the percent discount, which I find a little suspect to meI have been going round and round with Guitar Center employees with no resolution in sight
I have purchased a guitar on the used gear section of Guitar Center WebsitePaid for it up front, also the shipmentWhen I got the email for item being ready for picking up I went to the storeThey brought the guitar out and showed me it was brokenThe person who brought it told me it was not boxed, just was wrapped in bubble wrapI took pictures of the damageThey were able to give me a refund for the guitar and the shipmentI also was given a $discount for a promotional discount code I was mailed regarding the purchases I have made with Guitar CenterThe store manager told me, if I make a new purchase online again, they should be able to ship it faster to me at no charge to make up for the inconvenience of this delivery that I had to waitAs I timed my purchase according to my gig for the weekendNow I will be missing it and lose more money
I went online to purchase another guitar and have it shipped to me fasterBut online customer service reps were utterly unhel
I called the Guitar Center on 10/10/and ordered a musical synthesizer “Yamaha Montage 8” for the total of $and I paid with my credit cardI was expecting to receive my package in 3-business days as I was toldI didn’t receive my package on time and called the person who sold me the unit, Duncan Clawson, supervisor of GCAlthough, I had asked him to put a signature requirement on the package as I have witnesses but Duncan told me that my package was delivered and was left at the front doorI live in a gated community and nobody can get in except if the manager opens the gate for themDuncan Clawson advised me to check with my building manager and neighborsI checked with our building manager and almost every one of our neighborsNobody had seen any packagesI called Duncan and let him know that nobody has seen that package and he opened a claim with FedExI was calling back and forth to Duncan to get the results but he was ignoring my callsI was calling about
Item was purchased on 10/28/for total $with store credit cardItem was returned in store a few days later for documented refund total $to store credit cardItem persisted to show on monthly bill from 11/- presentAll payments were auto directed to this item which then caused interest charges from other items not being paid offCalled customer service about issue monthlyWas told each time issue was resolvedAs of 7/17/issue still existCurrently being ignored by guitar center and synchrony bank has denied to provide all account history
Guitar Center falsely advertised a new Ernie Ball Music Man guitar in Chili Red for $I refreshed my browser and added the item to my cart where it showed up as $(full-price)I initiated an IM session with Customer Support from my mobile appAfter minutes their offer was to give me the guitar at $(you read that right; $ABOVE LIST)They refused to acknowledge the item was on-sale suggesting it was used, however I pulled it up on line and it said "Pre-Order"In the IM session they wrote down the customer service number then immediately disconnected so I lost the number AND the entire threadI called the Customer Service number where they worked with me for another minutes; they acknowledged the item was on sale but claimed it was no longer availableThe website was messed up as well where they showed two identical descriptions with different GC item numbersWhen I pointed out it showed available on the website, in fact it was suddenly "top seller" they back-tracked, agreed it was availablem and offered to give it to me for $The item was listed as "on-sale" that day and Guitar Center refused to honor the priceIt was a total bait and switch and it is unacceptable to not honor the advertised priceIt bothers me that they were so unethical and I would hope someone more senior in Guitar Center customer service would contact me directly and make this right
WAS SOLD A GUITAR AMP THAT WAS SIAD TO BE IN PERFECT WORKING ORDER, EVEN SO I ASKED FOR THE AMP TO BE TESTED BEFORE SHIPPINGAMP ARRIVED DEFECTIVE, AND THE CLERK TOLD ME HE ONLY TESTED ONE INPUT AND YES THAT INPUT WORKS BUT THE OTHER INPUTS ARE DEFECTIVETHE OFFERED NO RECOMPENSE AND ALL I ASKED FOR WAS A $CREDIT TO HAVE A TECHNICIAN LOOK AT IT AND I OFFERED TO VOCER THE REPAIR COST, ALL I WAS ASKING FOR WAS THE SERVICE FEEUPON THIS REQUEST THEY WERE RUDE AND UNCOMPROMISINGI'M YEARS OLD AND DISABLED THEY TOOK ADVANTAGE OF MY CONDITION AS I AM NOT ABLE TO PACK THE ITEM UP AND HAVE IT RETURNEDIT'S DISGUSTING TO HAVER THEM PREYING ON THE DISABLED AND FELLOW MUSICIANSGUITAR CENTER IS A TOTAL RIP OFFITEM WAS PURCHASED AT A RHODE ISLAND GUITAR CENTER
Placed an order for the Epiphone Les Paul Custom Classic Pro for $on Monday, Feb29, Called on Wednesday, March 2, to check on tracking information since I hadn't seen anything sent to me and nothing was showing when I tried checking online I was informed by the customer representative that it was set to go out that day (Wednesday, March 2, 2016)
That evening, at 7pm, I received an email stating that the product was now on back-order
Friday, March 4, 2016, I again called to check on the status and get an idea of how long for the back-order I spoke with M*** who informed me that they wouldn't be getting any more of the guitar from Epiphone and they'd have to try and find one in a store and that I would not be able to get a new-in-box guitar
While on hold, I checked the Guitar Center website and found that the guitar was on their site for retail at $ M*** stated it was a different SKU number for them and that my order would be canceled since this was
I really do not think Guitar Center even deserves one star, actuallyTheir behavior is shamefulI bought my father a $gift card from them online for his January birthdayI was told the card takes an inordinate amount of time to arrive (something like weeks)I thought this was strange but I told my father to be on the look outWell, weeks and weeks came and wentI asked for help from Guitar Center to track the cardThe first time they said well wait another week and then tell us if it's still not thereI did that, still didn't arrive, so I told themThey canceled the first card and supposedly sent a second cardThis one did not arrive eitherI waited over a month before telling them to cancel all cards and to give me a refundAt first they kept claiming that they were attempting to and that it had been doneI checked both my credit card account and my bankI told them that nothing was postedThey even made me send them my credit card bill to prove that it wasn't on there (ridiculous)They kept "trying" to refund meI finally said, after eight months, please tell me what you are doing when you are trying to refund meAll of a sudden someone came back and said that they do not owe me a refund because they saw that they sent a second cardI responded back by saying that had been established months ago, and that I think they never had any intention of refunding meThat is pretty ridiculous and sickI would not trust the shady A plus ratingThat's a lie
I ordered, through the Guitar Center website, a used "Blackstar" branded HT-amplifier head with a HTmodel speaker cabinet (commonly called a miniature "halfstack," as it was described in the ad.) for $+ $in shipping on 04/05/@ 07:PST
One day earlier, 04/04/16, I called the Sacramento branch it was sold out of to ensure that it came with the HTspeaker, to see if it came with a footswitch, and to confirm that it wasn't too badly damaged It was confirmed to have the speaker, not have a footswitch, and had no significant damage
On 04/05/@ 13:00, I called the shop again and confirmed that they received my order and again confirmed that it was two pieces They confirmed the order, and indicated that after payment was processed, they'd send them
On 04/06/16, presumably while packaging for shipment, I received a call to tell me that it would only be one piece, the amplifier head I initially cancelled the transaction with that news
So I ordered about $worth of equipment, half from Guitar Center and half from AmazonAfter receiving my order from Amazon and making numerous calls to Guitar Center, my order had still not shippedFinally I called to cancel my order and change it to Amazon and the said it had shippedSo about a week after that, I started getting my packagesAll was there until I opened one of the guitar stands, and it was missing a main pieceI've emailed them times about it and they have said let's set up a returnI don't need to go through the month of returning it and wait for another oneAll I want them to do is send me the missing partStill waitingI'll never buy another thing from Guitar Center, ever!
I bought a guitar amplifier from the GuitarCenter.com on 12/16/ ORDER# GC
The product started partially malfunctioning 3/18/(one of the two tubes of the amplifier is dead, very unusual for a new amplifier) I contacted the support on line chat service of the company to explore the available options to get a solution The representative informed me there is nothing they will do since the return period of days is due and I did not purchase extended warranty from the storeThe representative suggest to take the item to their nearest location to get the amplifier checked and repaired on my expense since I did not buy the extended warranty
The product has years warranty from the manufacturer Having such misrepresentation and lack of interest in help to resolve the problems a customer has with a purchase, clearly shows the lack of interest in your business
When I asked the representative to provide me an address where I could send my complaint/request
I had automatic withdraws being taken off my credit/debit card for lesson in February I informed different people (including manager) to stop withdrawsOn March once again they took without permissionThey also filed a report to credit bureaus
Item I had purchased in the early morning of Friday 8/31/was sold to another customer after I had already completed the sale/purchase The item was a Peavey Renown Guitar Amplifier I was not notified until 9/3/that my order had been cancelled, when the item should have been well on its way to me by then The store made the conscious decision that it was easier for them to sell it locally then to ship the item, so my order was cancelled I called the store asking for proof and timestamp of this other sale (so I could see if it was purchased before I closed my sale), but they would not provide me with that information
I purchased a used guitar amplifier from Guitar Center at Sunset Blvd on 8/7/As part of this transaction, I was told I would receive Guitar Center Bucks in days that could be "used as if it were cash in the store"I received an email from Guitar Center on 9/23/that said I received Guitar Center Bucks that must be used by 10/3/I purchased two Wampler effects pedals from Guitar Center at Sunset Blvd on 9/24/The price of each of these pedals exceeded the amount of Guitar Center Bucks I was using, so I paid for the balanceIt appears as though the sales associate applied a portion of the Guitar Center Bucks to the cost of each pedal
I returned one of the two effects pedals on 10/8/to Guitar Center at West Pico BlvdThe sales associate simply credited my original payment method for the net cost of the pedal I was returning (the retail price of the pedal less the portion of the Guitar Center Bucks originally applied)I mentioned to the sales assoc
On Dec 23, 2015, I ordered three items from Guitar Center; Order #GC10684164RAt the time, I had three Promo Codes
As is often the case, Guitar Center never has had items that were listed on saleI had to settle on an upgraded model, which was $more than the sale itemThis has happened before with other transactions at Guitar CenterPromo Code t803bz1w7ydwas for 20% off on a total purchase above $Promo Code t803bz1w7ydhas been validated by several Guitar Center employees with whom I have interactedThe store representative entered that number (t803bz1w7yd23) in with my orderThe discounted amount was not applied to the purchaseThe two other Promo Code coupons SNOWROCKS for the 8% off; and Snowdayswith 45% off any one itemThose codes were not usedHowever, Guitar Center now wants to use the percent discount, which I find a little suspect to meI have been going round and round with Guitar Center employees with no resolution in sight
Bought piano sold as new productWhen opened at home found that packaging had been previously opened, the bags on the inside had been opened and the contents including all the cables which were supposed to be included were missingGuitar Center is representing used items as new and is removing items which are supposed to be included
Purchased an Guitar from their store at: *** Yale St Suite 200, Houston, TX Guitar was pictured in ad to have a part, "Floyd Rose Tremolo bar," only to receive the instrument without said partThe Part alone costs $from a music store that sells themI have contacted the store times and each time I have been given answers ranging from: ask another store for one 10/31/(guitar associate), We will find one and ship it out to you, I will make a note of it and call you back tomorrow 11/1/(manager), They say it didn't come with one; oh its in the picture, let me find one and call you back 11/5/(manager)this is extremely insulting to be lied to again and again and expected to just go away
I purchased a used guitar amplifier from Guitar Center at Sunset Blvd on 8/7/As part of this transaction, I was told I would receive Guitar Center Bucks in days that could be "used as if it were cash in the store"I received an email from Guitar Center on 9/23/that said I received Guitar Center Bucks that must be used by 10/3/I purchased two Wampler effects pedals from Guitar Center at Sunset Blvd on 9/24/The price of each of these pedals exceeded the amount of Guitar Center Bucks I was using, so I paid for the balanceIt appears as though the sales associate applied a portion of the Guitar Center Bucks to the cost of each pedal
I returned one of the two effects pedals on 10/8/to Guitar Center at West Pico BlvdThe sales associate simply credited my original payment method for the net cost of the pedal I was returning (the retail price of the pedal less the portion of the Guitar Center Bucks originally applied)I mentioned to the sales assoc
Guitar Center is one of a rare few that have been able to take me from "I'm so glad I found this store!" to "I never want to business with this store again." in just a few hours
The history of this is as follows:
I see a mandolin I want to buy
I check if online store says its in stock
I find it in stock locally (an hour's drive) and try to order
Your online ordering system keep trying to have me ship it, even though it's in stock locally
I finally call your online CS, and he says it's fixed and send me a quote
I order the quote, and suddenly the item is being SHIPPED
Once I figure out what's happening, I call CS, and today called the store They DO have one in stock They put it behind the counter for me to pick up I go ahead and order a keyboard to go with it
I drive an hour
I walk in, they find it after some time looking, and ask me how I want to pay for it
I advise them I already paid for it online, but they shipped one even though they have the mandolin in stock I just want to pick up the one I ordered
I'm advised they can't do that, because they have serial numbers and I was assigned the one being shipped?
After giving up on that, I tried to pick up my keyboard
They can't give me that either, because it's still "processing" hours after you took my money online
I walk out of the store, and drive an hour back home
I pondered if I was being unreasonable about this for a bit, but it comes down to this: I was offered an in store pickup with it in stock, and then had that receded once you had my money I ordered something to go with it, you took my money on that order too, and are now telling me I can't pick that up EIGHT HOURS LATER
I'm not feeling good about doing business with your stores in the future, and any reviews or comments to clients I make will mention that
Keep in mind, I'm not calling out any specific employee: This is a problem with your overall CS process
And after sending in a complaint, a few hours later, I get a response: A BLANK email
I have to start taking this personally at some point
I opened chat with Custom service again:
Employee:
One moment
Employee:
We definitely appreciate you giving your feedback on this situation and we do sincerely apologize for the inconvenienceWhat can we do to help you feel better about the situation?
John August 18, 5:10:PM
I'm not sure how to answer that, since you're not personally at fault here, and I'm wandering far past the point of reasonable discussion on the subject Perhaps they could fix the website? Not setup rules that say a store can't deal with problems, due to inventory serial numbers not matching? Actually let me pickup my merchandice after charging me for an item listed as "For pickup", instead of sitting on it and listing it as "processing"
John August 18, 5:11:PM
Seriously, I've never had something listed as processing for that many hours before Not even for fraud prevention
Employee:
We do apologize for the logistical issuesWe're always looking to make improvements to the system and your feedback is important to that goalI'll definitely forward on the feedbackIs there anything else I can do beyond that?
John August 18, 5:16:PM
Considering that this problems seems to be a theme with your employer: ***medium.com/@RobJ_/is-guitar-center-stupid-bae72d3e02fd I very much doubt that are looking to correct such things That was last year, from someone else
John August 18, 5:17:PM
So, aside from that, I will take it that your hands are tied as well, and that there is nothing to be done except wait and make sure I don't make the same mistakes twice
Employee:
I assure you that we are trying to make fixesWhen updating systems on such a large scale, there are certain to be some logistical snags here and thereWe're working through them as quickly as we canAre there any other questions or concerns I can address at this time?
John August 18, 5:21:PM
Nope Thankee Good luck on your day
So, just to be clear: The employees are not the issue It seems to be the company and their polices It's no wonder they just flat-tone out the phrase "That's all I can do.", since they can't even exchange the same item without it breaking their inventory system
Fender Steve Harris Signature Precision Bass White Electric Guitar
I ordered the above used bass guitar from Guitar Center Online on December 12, Please see the attached receiptI paid a total of $for the instrumentI understand that it is your policy to ensure that the used equipment you sell is in good working condition
Once received the guitar and started playing it, I discovered that the tuning mechanism is not working properlyI brought the guitar into a Guitar Center in Raritan, NJ for assistance and was quoted $for "Tuning Machine Head Install and Restring." Please see the attached Repair Work Order
This is the second time I have purchased a used instrument from Guitar Center that needed repair or replacement from the get go, though I paid considerably more for this oneI am therefore demanding that Guitar Center repair this instrument at no charge to meI paid almost $for a high-end instrument and I expect it to fully function as designed-not
On Dec 23, 2015, I ordered three items from Guitar Center; Order #GC10684164RAt the time, I had three Promo Codes
As is often the case, Guitar Center never has had items that were listed on saleI had to settle on an upgraded model, which was $more than the sale itemThis has happened before with other transactions at Guitar CenterPromo Code t803bz1w7ydwas for 20% off on a total purchase above $Promo Code t803bz1w7ydhas been validated by several Guitar Center employees with whom I have interactedThe store representative entered that number (t803bz1w7yd23) in with my orderThe discounted amount was not applied to the purchaseThe two other Promo Code coupons SNOWROCKS for the 8% off; and Snowdayswith 45% off any one itemThose codes were not usedHowever, Guitar Center now wants to use the percent discount, which I find a little suspect to meI have been going round and round with Guitar Center employees with no resolution in sight
I have purchased a guitar on the used gear section of Guitar Center WebsitePaid for it up front, also the shipmentWhen I got the email for item being ready for picking up I went to the storeThey brought the guitar out and showed me it was brokenThe person who brought it told me it was not boxed, just was wrapped in bubble wrapI took pictures of the damageThey were able to give me a refund for the guitar and the shipmentI also was given a $discount for a promotional discount code I was mailed regarding the purchases I have made with Guitar CenterThe store manager told me, if I make a new purchase online again, they should be able to ship it faster to me at no charge to make up for the inconvenience of this delivery that I had to waitAs I timed my purchase according to my gig for the weekendNow I will be missing it and lose more money
I went online to purchase another guitar and have it shipped to me fasterBut online customer service reps were utterly unhel
I called the Guitar Center on 10/10/and ordered a musical synthesizer “Yamaha Montage 8” for the total of $and I paid with my credit cardI was expecting to receive my package in 3-business days as I was toldI didn’t receive my package on time and called the person who sold me the unit, Duncan Clawson, supervisor of GCAlthough, I had asked him to put a signature requirement on the package as I have witnesses but Duncan told me that my package was delivered and was left at the front doorI live in a gated community and nobody can get in except if the manager opens the gate for themDuncan Clawson advised me to check with my building manager and neighborsI checked with our building manager and almost every one of our neighborsNobody had seen any packagesI called Duncan and let him know that nobody has seen that package and he opened a claim with FedExI was calling back and forth to Duncan to get the results but he was ignoring my callsI was calling about
Item was purchased on 10/28/for total $with store credit cardItem was returned in store a few days later for documented refund total $to store credit cardItem persisted to show on monthly bill from 11/- presentAll payments were auto directed to this item which then caused interest charges from other items not being paid offCalled customer service about issue monthlyWas told each time issue was resolvedAs of 7/17/issue still existCurrently being ignored by guitar center and synchrony bank has denied to provide all account history
Guitar Center falsely advertised a new Ernie Ball Music Man guitar in Chili Red for $I refreshed my browser and added the item to my cart where it showed up as $(full-price)I initiated an IM session with Customer Support from my mobile appAfter minutes their offer was to give me the guitar at $(you read that right; $ABOVE LIST)They refused to acknowledge the item was on-sale suggesting it was used, however I pulled it up on line and it said "Pre-Order"In the IM session they wrote down the customer service number then immediately disconnected so I lost the number AND the entire threadI called the Customer Service number where they worked with me for another minutes; they acknowledged the item was on sale but claimed it was no longer availableThe website was messed up as well where they showed two identical descriptions with different GC item numbersWhen I pointed out it showed available on the website, in fact it was suddenly "top seller" they back-tracked, agreed it was availablem and offered to give it to me for $The item was listed as "on-sale" that day and Guitar Center refused to honor the priceIt was a total bait and switch and it is unacceptable to not honor the advertised priceIt bothers me that they were so unethical and I would hope someone more senior in Guitar Center customer service would contact me directly and make this right
WAS SOLD A GUITAR AMP THAT WAS SIAD TO BE IN PERFECT WORKING ORDER, EVEN SO I ASKED FOR THE AMP TO BE TESTED BEFORE SHIPPINGAMP ARRIVED DEFECTIVE, AND THE CLERK TOLD ME HE ONLY TESTED ONE INPUT AND YES THAT INPUT WORKS BUT THE OTHER INPUTS ARE DEFECTIVETHE OFFERED NO RECOMPENSE AND ALL I ASKED FOR WAS A $CREDIT TO HAVE A TECHNICIAN LOOK AT IT AND I OFFERED TO VOCER THE REPAIR COST, ALL I WAS ASKING FOR WAS THE SERVICE FEEUPON THIS REQUEST THEY WERE RUDE AND UNCOMPROMISINGI'M YEARS OLD AND DISABLED THEY TOOK ADVANTAGE OF MY CONDITION AS I AM NOT ABLE TO PACK THE ITEM UP AND HAVE IT RETURNEDIT'S DISGUSTING TO HAVER THEM PREYING ON THE DISABLED AND FELLOW MUSICIANSGUITAR CENTER IS A TOTAL RIP OFFITEM WAS PURCHASED AT A RHODE ISLAND GUITAR CENTER
Placed an order for the Epiphone Les Paul Custom Classic Pro for $on Monday, Feb29, Called on Wednesday, March 2, to check on tracking information since I hadn't seen anything sent to me and nothing was showing when I tried checking online I was informed by the customer representative that it was set to go out that day (Wednesday, March 2, 2016)
That evening, at 7pm, I received an email stating that the product was now on back-order
Friday, March 4, 2016, I again called to check on the status and get an idea of how long for the back-order I spoke with M*** who informed me that they wouldn't be getting any more of the guitar from Epiphone and they'd have to try and find one in a store and that I would not be able to get a new-in-box guitar
While on hold, I checked the Guitar Center website and found that the guitar was on their site for retail at $ M*** stated it was a different SKU number for them and that my order would be canceled since this was
I really do not think Guitar Center even deserves one star, actuallyTheir behavior is shamefulI bought my father a $gift card from them online for his January birthdayI was told the card takes an inordinate amount of time to arrive (something like weeks)I thought this was strange but I told my father to be on the look outWell, weeks and weeks came and wentI asked for help from Guitar Center to track the cardThe first time they said well wait another week and then tell us if it's still not thereI did that, still didn't arrive, so I told themThey canceled the first card and supposedly sent a second cardThis one did not arrive eitherI waited over a month before telling them to cancel all cards and to give me a refundAt first they kept claiming that they were attempting to and that it had been doneI checked both my credit card account and my bankI told them that nothing was postedThey even made me send them my credit card bill to prove that it wasn't on there (ridiculous)They kept "trying" to refund meI finally said, after eight months, please tell me what you are doing when you are trying to refund meAll of a sudden someone came back and said that they do not owe me a refund because they saw that they sent a second cardI responded back by saying that had been established months ago, and that I think they never had any intention of refunding meThat is pretty ridiculous and sickI would not trust the shady A plus ratingThat's a lie
I ordered, through the Guitar Center website, a used "Blackstar" branded HT-amplifier head with a HTmodel speaker cabinet (commonly called a miniature "halfstack," as it was described in the ad.) for $+ $in shipping on 04/05/@ 07:PST
One day earlier, 04/04/16, I called the Sacramento branch it was sold out of to ensure that it came with the HTspeaker, to see if it came with a footswitch, and to confirm that it wasn't too badly damaged It was confirmed to have the speaker, not have a footswitch, and had no significant damage
On 04/05/@ 13:00, I called the shop again and confirmed that they received my order and again confirmed that it was two pieces They confirmed the order, and indicated that after payment was processed, they'd send them
On 04/06/16, presumably while packaging for shipment, I received a call to tell me that it would only be one piece, the amplifier head I initially cancelled the transaction with that news
So I ordered about $worth of equipment, half from Guitar Center and half from AmazonAfter receiving my order from Amazon and making numerous calls to Guitar Center, my order had still not shippedFinally I called to cancel my order and change it to Amazon and the said it had shippedSo about a week after that, I started getting my packagesAll was there until I opened one of the guitar stands, and it was missing a main pieceI've emailed them times about it and they have said let's set up a returnI don't need to go through the month of returning it and wait for another oneAll I want them to do is send me the missing partStill waitingI'll never buy another thing from Guitar Center, ever!
I bought a guitar amplifier from the GuitarCenter.com on 12/16/ ORDER# GC
The product started partially malfunctioning 3/18/(one of the two tubes of the amplifier is dead, very unusual for a new amplifier) I contacted the support on line chat service of the company to explore the available options to get a solution The representative informed me there is nothing they will do since the return period of days is due and I did not purchase extended warranty from the storeThe representative suggest to take the item to their nearest location to get the amplifier checked and repaired on my expense since I did not buy the extended warranty
The product has years warranty from the manufacturer Having such misrepresentation and lack of interest in help to resolve the problems a customer has with a purchase, clearly shows the lack of interest in your business
When I asked the representative to provide me an address where I could send my complaint/request
I had automatic withdraws being taken off my credit/debit card for lesson in February I informed different people (including manager) to stop withdrawsOn March once again they took without permissionThey also filed a report to credit bureaus
Item I had purchased in the early morning of Friday 8/31/was sold to another customer after I had already completed the sale/purchase The item was a Peavey Renown Guitar Amplifier I was not notified until 9/3/that my order had been cancelled, when the item should have been well on its way to me by then The store made the conscious decision that it was easier for them to sell it locally then to ship the item, so my order was cancelled I called the store asking for proof and timestamp of this other sale (so I could see if it was purchased before I closed my sale), but they would not provide me with that information
I purchased a used guitar amplifier from Guitar Center at Sunset Blvd on 8/7/As part of this transaction, I was told I would receive Guitar Center Bucks in days that could be "used as if it were cash in the store"I received an email from Guitar Center on 9/23/that said I received Guitar Center Bucks that must be used by 10/3/I purchased two Wampler effects pedals from Guitar Center at Sunset Blvd on 9/24/The price of each of these pedals exceeded the amount of Guitar Center Bucks I was using, so I paid for the balanceIt appears as though the sales associate applied a portion of the Guitar Center Bucks to the cost of each pedal
I returned one of the two effects pedals on 10/8/to Guitar Center at West Pico BlvdThe sales associate simply credited my original payment method for the net cost of the pedal I was returning (the retail price of the pedal less the portion of the Guitar Center Bucks originally applied)I mentioned to the sales assoc
On Dec 23, 2015, I ordered three items from Guitar Center; Order #GC10684164RAt the time, I had three Promo Codes
As is often the case, Guitar Center never has had items that were listed on saleI had to settle on an upgraded model, which was $more than the sale itemThis has happened before with other transactions at Guitar CenterPromo Code t803bz1w7ydwas for 20% off on a total purchase above $Promo Code t803bz1w7ydhas been validated by several Guitar Center employees with whom I have interactedThe store representative entered that number (t803bz1w7yd23) in with my orderThe discounted amount was not applied to the purchaseThe two other Promo Code coupons SNOWROCKS for the 8% off; and Snowdayswith 45% off any one itemThose codes were not usedHowever, Guitar Center now wants to use the percent discount, which I find a little suspect to meI have been going round and round with Guitar Center employees with no resolution in sight
Bought piano sold as new productWhen opened at home found that packaging had been previously opened, the bags on the inside had been opened and the contents including all the cables which were supposed to be included were missingGuitar Center is representing used items as new and is removing items which are supposed to be included